Questions Quality Concepts
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Questions on QUALITY CONCEPTS
1. Kaizenmeans:
a) total improvement
b) continuous improvement
c) continuous change
d) continuous care
2. Kaizen is a :
a) Japanes concept
b) Indian concept
c) French concept
d) Chines concept
3) Kaizen involves :
a) people
b) system
c) process
d) all of the above
4) Which of the following statement is wrong?
a) It is Continuous
b) There is No End of this process
c) Team work is needed for Kaizend) Kaizen can be done in isolation.
5) Choose the wrong statement
Quality Circle is:
a) Process of problem solving
b) Involving employees of same department
c) Involves employees of different work related
d) Solves problem related to their work areas
6) Quality circle was used in
a) Organization
b) Home
c) Games
d) Schools
7) Quality circle in NTPC is used for:
a) Exectives
b) Non Executives
c) Contractorsd) Contract worker
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8) Under Kaizen umbrella which of the following doesnt come:
a) Just in time
b) 5S
c) Suggestion Schemed) Six sigma
9) PDCA Cycle stands for
a) Plan-do-check-act
b) People-direction-check-application
c) Planning-direction-choose-apply
d) Plan-direct-choose-act
10) SDCA stands for
a) Standardize- do- check-act
b) Support-direction-choose- applyc) Strategy-planning-checking-application
d) Standard-develop-check- apply
11) Muda means
a) Waste
b) Strain/difficult task
c) Irregularity
d) None of the above
12) Muri stands for
a) Waste
b) Strain/difficult task
c) Irregularity, discrepancy
d) None of the above
13) Mura stand for
a) Waste
b) Strain/difficult task
c) Irregularityd) None of the above
14) Which of the following is correct for Muda:
a) People waiting for an item that has not been delivered, yet to deliver
b) Any human activity which absorbs resources but creates no value.
c) Movement of item/people from one place from other without any purpose
d) All the above
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15) Gemba people stands for
a) first line work place people
b) Middle line work place people
c) Top line work place people
d) none of the above
16) Pick the wrong statement for QC?
a) It contributed to Japans success alone.
b) QC is TQM.
c) QC is for money saving!!
d) All the above
17) Professional Circle in NTPC is for:
a) Executives
b) Non-executives
c) Contractors
d) Directors
18) Seri stands for
a) Sort out
b) Set in order
c) Standardize
d) None of the above
19) Seiketsu stands for
a) Sort out
d) Standardize
c) Spick and span
d) Sustain
20) Seiton is necessary because;
a) Arranges Necessary Items
b) Easy to Usec) Easy to Find and put away
d) All the above
21) Shitsuke stands for
a) standardize
b) spick and span
c) sustain
d)Discipline
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22) Which of the following is correct for Seiton
a) Set things in order by creating place for everything.
b) Put everything in its place
c) Keeping accessibility as easy as possible.
d) All the above
23) Problems avoided by implementing SET IN ORDER are:
a) Waste of MOTION & SEARCHING
b) Waste of DEFECTIVE PRODUCTS & UNSAFE CONDITIONS
c) Waste of HUMAN ENERGY& EXCESS INVENTORY
d) All of the above
24) Shine Means
a) Sweeping Floors,
b) Whipping off Machinery
c) Making Sure That Everything in the Factory Stays Clean.
d) All the above
25) The correct order of 5S is
a) SEIRI- SEITON-SEISO-SEIKETSU- SHITSUKE
b) SHITSUKE-SEITON-SEISO-SEIKISTSU-SEIRI
c) SEITON-SEISO-SEIKISTSU-SEIRI- SHITSUKE
d) SEISO- SEITON- SEIRI-SEIKETSU- SHITSUKE
26. Quality function deployment was first developed by
a) Yoji Akao
b) Genichi Taquchi
c) Richard Zultner
d) Walter.A.Shewhart
27. Which is implicated in the new ISO 9000:2000 standard which focuses on customer
Satisfaction?
a) Ishikawa diagram
b) Voice of customer
c) Quality function deployement
d) Control charts
28. House of quality was first used by
a) Sony corporation
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b) Mitsubishi Heavy industries
c) Toyota motors
d) Mazda motors
29. Quality is not defined by specific limit Who said this?
a) Yoji Akao
b) Genichi Taquchi
c) Richard Zultner
d) Walter.A.Shewhart
30. Who disagreed with the goal post view of quality?a) Yoji Akao
b) Genichi Taquchi
c) Richard Zultner
d) Walter.A.Shewhart
31. How many types of quality loss functions are there?
a) One
b) Two
c) Three
d) Four
32. Control chart was first developed at
a) Bell Labs
b) General Motors
c) Ford motors
d) Hewlett Packward
33. Variables that are difficult or impossible to control that affect the process are called
a) Interactions
b) Noise
c) Robust
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d) Pollution
34. Fish bone diagram was first developed by
a) Yoji Akao
b) Genichi Taquchi
c) Richard Zultner
d) Kaoru Ishikawa
35. Which is not one of the seven basic tools of quality management?
a) Control Charts
b) House of quality
c) Fish bone diagram
d) Pareto charts
36. Fish bone diagram was first used at
a) Sony corporation
b) Mitsubishi Heavy industries
c) Toyota motors
d) Mazda motors
37. Which among the following is not used in drawing fish bone diagram
a) Control chart
b) Pareto chart
c) Brainstorming
d) 5 Whys
38. Capabilty maturity model has derived concepts from
a) Statistical process control
b) Pareto analysis
c) Quality function deployement
d) House of quality
39. Experts in Six Sigma are called
a. Black belts
b. Green belts
c. Red belts
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d. Yellow belts
40. The particulars of the methodology of Six Sigma was first formulated by
a. Bill smith
b. Walter.A.Shewart
c. Richard Zultner
d. Mc culloh
41. one Sigma operates with -------- % of efficiency
a. 31
b. 32
c. 33
d. 34
42.PDCA method was introduced by
a. Deming
b. Juran
c. Crossby
d. Zultner
43. Which among the following is also known as Design for Six Sigma
a. DMAIC
b. DMADV
c. PDCA
d. None of these
44. Four Sigma operates with -------- % of efficiency
a. 99.134
b. 98.745
c. 99.379
d. 99.563
45. Voice of the customer is a concept used in
a. QFD
b. SPC
c. Taquchi techniques
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d. None of these
46. Which is not one of the 8ps mentioned by Ishikawa
a. Price
b. Process
c. Patterns
d. None of these
47. The concept of Robust Design was given by
a. Yoji Akao
b. Genichi Taquchi
c. Richard Zultner
d. None of these
48. Which among the following is not a control chart
a. EWMA chart
b. CUSUM chart
c. Pareto Chart
d. Three way chart
49. Normal distribution is also termed as
a. Guassian distribution
b. Bell curve
c. Both a & B
d. None of the above
50. h=2IQR(x)/n1/3 is known asa. Sturges' formula
b. Scott's choice
c. Freedman-Diaconis' choice
d. None of these
51. Which one of the following is a type of check sheet
a. Classification
b. Location
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c. Frequency
d. All the above
52. Which is a type of display using Cartesian coordinates to display values for two
variables for a set of data
a. Histogram
b. Check sheet
c. Flow chart
d. None of the above
53. Flowchart was introduced by
a Frank Gilberth
b Ben.S.Graham
c Herman Goldstine
d John Von Neumann
54. Flow charts was first used bya. General electric
b. Suzuki motors
c. Johnson and Johnson
d. Procter and Gamble
55. In a flow chart, parallelogram denotes
a. Start or end
b. Input/output
c. Processing step
d. Decision
56. Quality= Results of work efforts/total costs is the philosophy of
a) Deming
b) Juran
c) Crossby
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d) None of the above
57. Which among the following is used for describing computer algorithms
a. Flow chart
b. Control chart
c. Scatter diagram
d. None of these
58. If a parameter exists that is systematically incremented and/or decremented by the
experimenter, it is termed
a. Control parameter
b. Dependent variable
c. Independent variable
d. Both a & c
59. Which shows controls at a physical or resource level
a. Document flow chart
b. Data flow charts
c. System flowchart
d. Program flowchart
60. Which of the following displays data series as a set of circles?
a. Scatter plot
b. Bubble chart
c. Process chart
d. None of the above
61. Which quality Guru said quality is free
a. Deming
b. Juran
c. Crossby
d. None of the above
62. Which one of the following is a type of bubble chart?
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a. Ragone chart
b. Regression control chart
c. Sankey diagram
d. None of the above
63. Which is typically used to visualize energy or material transfers between
processes?
a. Ragone chart
b. Regression control chart
c. Sankey diagram
d. None of the above
64. Which is also known as Parzen window method?
a. Kernels density estimation method
b. Sturges' formula
c. Scott's choice
d. Freedman-Diaconis' choice
65. 5 Whys method was first used ata. Sony corporation
b. Mitsubishi Heavy industries
c. Toyota motors
d. Mazda motors
66. In a flow chart, Rhombus symbol denote
a. Start or end
b. Input/output
c. Processing step
d. Decision
67. Which company was the first American company to seek help from Deming?a. General motors
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b. Ford motors
c. General electric
d. Procter and gamble
68. 5 whys method was first developed by
a. Sakichi Toyoda
b. Genichi taquchi
c. Yoji Akoa
d. None of these
69. N2 chart was developed by
a. Ben.S.Graham
b. Herman Goldstine
c. Robert.J.Lano
d. None of these
70. Total productive maintanence was used at
a. Sony corporation
b. Mitsubishi Heavy industries
c. Toyota motors
d. Mazda motors
71. A Japanese word that best captures the essence of Benchmarking
a. dantotsu
b. shanzhai
c. Kaizen
d. Yakuza
72. Who is referred to as the founder of benchmarking?
a. Edward Deming
b. Malcolm Gladwell
c. Dr.Robert Camp
d. Kenichi ohmae
73. The first organization to adopt bench-marking is
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a. Canon
b. Sony
c.Infiniti
d. Xerox
74.__________________- allows the initiator firm to assess their competitive position
by comparing products and services with those of target firms
a. Performance bench-marking
b. Product bench-marking
c. Functional bench-marking
d. Strategic bench-marking
75._______________ is performing a financial analysis and comparing the results in
an effort to assess your overall competitiveness
a. Performance bench-marking
b. Financial bench-markingc. Functional bench-marking
d. Strategic bench-marking
76. A common form of quantitative analysis used in metric bench-marking is
_________
a. Scatter diagram
b.Histogram
c.Fish-bone diagram
d. Regression analysis
77.______________ model of leadership development focuses on employees from the
elite cadre.
a.Executive leadership model
b.Company wide leadership model
c. High-potential model
78. Which of the following is not a bench-marking partner of NTPC with respect to its
induction scheme?
a. B.A.R.C
b. I.O.C
c. Wiprod. Tata motors
79. Just in time technique was first used aa
a. General motors
b. Ford motors
c. Suzuki motors
d. Toyota motors
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80. Which one of the following is one of the seven wastes?
a. Transportation
b. Inventory
c. Waiting
d. All the above
81. Poka yoke was first adopted by
a. Sakichi Toyoda
b. Shigeo shingo
c. Nikkan Kogyo shingu
d. None of the above
82. Which one is not a part of 3 D,s in Japanese concept
a. Dirty
b. Difficult
c. Disposable
d. None of the above
83. Quality is free-said by one of the famous Quality Gurus
a. Juran
b. Deming
c. Crosby
d. Juse
84. What percentage is the hidden factory loss which occurs by not
getting a product right the first time?
a. 25%
b. 30%
c. 35%
d. 40%
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85. What is the perception of worst companies about quality?
a. To correct
b. To prevent
c. To maintain
d. To improve
86. Quality Circles adopted in India in the year
a. 1962
b. 1970
c. 1982
d. 1983
87. Who are Gemba people?
a. Lower management
b First line people
c Workers
d Middle management
88. Quality Circle is
a TQM
b Kaizen
c Money saving
d All the above
89. 24/72 rule is prevalent in which of the following companies?
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a ESKOM
b Florida Power & Light
c NTPC
d Powercom
90. Which of the following is not a cost of conformance?
a Planning
b Auditing
c Expediting
d Rework
91. 1:10:100 rule stands for
a Prevention : Correction : Failure
b Improvement : Correction : Failure
c Improvement: Prevention : Correction
d None of the above
92. What is the method of disposal of items used once in 2-6 months?
a Store to a distant spot
b Organize and keep in workplace
c Keep handy
d Throw away
93. Level 1 of 5S aims at
a Focussing on basics
b Just beginning
c Making it visual
d Focussing on reliability
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94. DFM stands for
a Deployment Function Measurability
b Designing For Manufacturability
c Define For Measurability
d None of the above
95. The objectives of Business Excellence
Assessment are:
a. Awareness of the elements critical for
Business Excellence
b To know the position on the Excellence Journey
c Enhance Excellence level by making improvements
d All the above
96. Which of the following concepts lie at the heart of the Business
Excellence Model?
a PDCA
b SDCA
c RADAR
d DMAIC
The Malcolm Baldrige National Quality Award originated in
a. Europe
b Japan
c US
d Germany
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98. How many criteria form part of ENABLERS in Business Excellence
Model?
a. 9
b. 5
c. 4
d. 11
98. If a company scores 700+ as per Business Excellence
Model, its status means:
a Genu
ine world class
b Amon
gst outstanding companies
c Doing
the right things
d Comp
etently managed
99. Six Sigma breakthrough is a quality initiative rather
than a business initiative
a. True
b. False
c. None
100. The prize involve in NTPC Suggestion Scheme only include
cash prizea. True
b. False
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QUESTIONS
ONQUALITY
CONCEPTS
COMPILED BY
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P.DuraichanderMohuwa Bhowal
R. VasudevanVera Sangita Baxla