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Quality Transformation for future in the evolving world

Srijith Sreenivasan

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CEO’s expectation of disruption

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Focus on technology driven innovation

69%Innovation

(new products / services)

82%Digital

infrastructure

Areas where CEOs plans to make high investments over the next three years

63%Emerging

technologies

69%Regulatory compliance

82%Physical

infrastructure

80%Cognitive technologies

85%Internet of things

85%Data analytics

tools 65%Robotics process

automation

Top areas where CEOs plans to make technology investments over the next three years

Technology continues to be at the forefront

CEOs believe that technology is likely

to be one of the top-two factors

impacting the growth of their organisation in the next three years

Technology is likely to be one of the top-two factors impacting the growth of their organisation in the next three years

Source: KPMG India CEO outlook 2017

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Navigating through Geo-political environmentThe current state of geopolitical environment is pushing organisations to have a re-look at their growth plans and re-strategise to build organisations that are resilient to geopolitical risks

53%of the CEOs believe that the impact of the

current ambiguity in the global political landscape has had an unprecedented impact on

their organisations

88%of the CEOs believe in better growth prospects for India

compared with that of the global economy in the medium-term

41%CEOs are reassessing their global

footprints as a result of the changing pace of globalisation and

protectionism

77%Spending more time on scenario

planning

44% CEOs are prioritising India for

growth

72%Recruiting new skills/specialists

According to the survey, approximately 21 per cent of the CEOs are most concerned about the impact of geopolitical risks. They acknowledge global and domestic economic factors impact their growth significantly, and one in two CEOs believe that the current geopolitical landscape has impacted their organisations like never before

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The implication

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Industry expectations

Faster time to market

Early mover advantage

No prize for second position

Everyday competition

Innovation – only way to thrive

You could be competing against

machines

Competition could seldom be from

your same industry

Shrinking development and

manufacturing cycle

Deploy as you develop

RPA and 3D printing

Increased need of contextual awareness

Your org, Customer’s org

Customer’s industry Customer’s industry

industry regulations government regulations

Org

Customer’s org

Customer’s industry

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Organizational expectations

Delivery Excellence

Do it right first time

Do it on-time every time

Do it efficiently

within budget

People

Gen Y and Z: Behavioral differences

Digital Entrepreneurs

Multi-taskers

Seeks involvement and empowerment

Demands instant access to product and

services

Process

Simplicity in transactions

SeamlessEnd-to-end

CTQs: Efficiency, Security, Adaptability

Technology

Engine that drives digital transformation

Integration with multiple platforms

Data integrity

Transformation from legacy systems

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Disruptions – Are we prepared?

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Shift from plain vanilla solutions to customized solutions

Lack of new job creation due to cost arbitrage

Export markets being protectionists

Competition from companies, countries, technology and machines

Changing industry landscape

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Automated processesCost arbitrage and competition

with developing economies3D printing and mass

manufacturing

Self diagnosing and self healing systems

Changing manufacturing and service operating models

Disruptions affecting Quality: External

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People factor: Less exposure in shop floor

Solutions based on theory that worked 30 years ago

Lack of creativity and innovation

Inability to feel consumer experience

Passive approach to delivery’s pain areas

Disruptions affecting Quality: Internal

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How should quality transform?transform?

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Evolution of Quality

Quality Control

•Testing

•Inspection

Quality Assurance

• Defect Prevention

• Cost of Quality

• Audits and Reviews

Quality Management

• Process improvements

• Management systems

Business Excellence

• Effectiveness and Efficiency

• Defect Elimination

• Adaptability and Agility

Quality 4.0

• Uncertainty is the only certainty

• Self Governing and Self Sustained Systems

• Integrated Early Warning Systems

Discipline StandardizationRegulatory Compliance

Continual Improvement

Transformation

Stages

Focus

Craftsmen/Foremen

Quality department

Engineering Process Groups

Self-directed teams

CXOs and Customers

Driven by

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Difference in approach

Night 1: “Dumpers”, “Diggers”, “Fixers”,

“Gravelers”, “Asphalters” all work together &

finish 50 mtrs of road. Road is ready for use

next morning.

Night 2: “Dumpers”, “Diggers”,

“Fixers”, “Gravelers”, “Asphalters” all

work together & finish another 50

mtrs of road. Road is ready for use

next morning.

Night 3: “Dumpers”,

“Diggers”, “Fixers”,

“Gravelers”, “Asphalters”

all work together & finish

another 50 mtrs of road.

Road is ready for use

next morning.

Month 5: “Asphalt”department puts asphalt forseveral kms

Month 4: “Gravel” departmentpours gravel for several kms

Month 3: “Fixing” department fixes pipes for several kms

Month 2: “Digging” department digsthe road for several kms

Month 1: “Dumping” department dumps pipes by the side of the road for several kms

Goal: Repaired road Goal: Reaching destination faster

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Leaders of excellence? Followers of

delivery?

Paradoxes to be addressed

QualityTechnology

Models and certifications Internal

improvement

Process compliance

Product Quality

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Learn

• Analytics

• Customer Experience

• Creativity

• Problem solving

• Relationship management

• Business thinking

Unlearn

• Checklist based QA

• Over importance on rituals

• Box solutions

Skill transformation

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The transformational role of Quality

Defect Reducti

on

Contractual

Compliance

Delivery Excellence

Audits, Work-product Reviews, Facilitation, Process Trainings

Dedicated Quality Department

Built in Quality (BIQ)

Value generati

on

Business trend

setting

Core Product Development, Support & Services

QA Co-Create

Value

Process Compli

ance

Customer

Centricity

Self diagnosing systems, Automated Warning Systems, Digital Quality

Quality – Integral part of delivery

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What can we offer?

Engineers make the world

Doctors heal the sick

Managers plan, organize and direct

Quality professionals make the world a better place

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Fly safer Drive faster Live well Eat healthier

Learn quicker Entertain better

Work smarter

We make the world a better place…

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Intent over Approach

• We see the bigger picture!

Trailblazing over Trailing

• We lead the way!

Vivacity over Passivity

• We demonstrate passion in everything we do!

Clarity over Clutter

• We see through complexity!

Excellence over Mediocrity

• We strive for the best!

Quality manifesto for vision 2020

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Thank you!

Srijith Sreenivasan