Qualification Snapshot CIH Services (QCF) pdfs/QSnap-CIH L3 C in Hsg... · classification system...

Qualification Snapshot – CIH Level 3 Certificate in Housing Services (QCF)

The Chartered Institute of Housing (CIH)

is an awarding organisation for national

qualifications at levels 2, 3 and 4.

CIH is the leading awarding organisation

for housing qualifications and we are

dedicated to providing the highest quality,

relevant and up-to-date qualifications for

everyone in housing.

Equipping your housing professionals with

key skills and expert knowledge, with an

accredited qualification from CIH, will

drive improvement and add value

enabling your organisation to compete

more effectively.

The qualification is an introductory

vocationally related qualification for the

housing sector, which is broadly

equivalent / comparable in standard to an

A-level or NVQ Level 3.

The qualification is supported by Asset

Skills, the Sector Skills Council for

Housing.

The qualification number is 600/5239/9

Regulation start date: 24/04/12

Qualification review date: 31/07/15

THE QUALIFICATION AIMS TO…

…serve the core housing worker,

allow a variety of combinations of

units to match the core housing

functions undertaken at different

housing organisations,

cover functions such as anti-social

behaviour, community development,

repairs and maintenance, tenure,

rents, planning and development, and

professional practice,

and prepare learners for further

study in housing related

qualifications at level 3 and 4.

THE QUALIFICATION IS SUITABLE FOR LEARNERS…

…aged over 16,

working or resident in the UK and

Ireland,

working as a (frontline) housing

officer,

serving their local neighbourhoods by

providing housing management

services,

that already have a level 2

qualification and/or experience of

working in housing.

9/1/2013 CIH Awarding Organisation © CIH 2013


© CIH 2013

QUALIFICATION RULES OF COMBINATION

Qualification title: CIH Level 3 Certificate in Housing Services (QCF)

Credit value: 13

Minimum credit to be achieved at or above the level of the qualification: 13

Learners must achieve a minimum of 13 credits in order to be awarded the

qualification. 4 credits from the mandatory unit and a further 9 credits from (3 of)

the optional units listed.

The recommended guided learning hours for the qualification are 102. It may be

delivered in more or fewer hours according to the centres approval to deliver the

qualification.

The qualification is graded on the basis of Pass / Refer / Fail only. The

qualification is not eligible for an aegrotat award.

THE QUALIFICATION CONTAINS THE FOLLOWING MANDATORY UNIT,

4 CREDITS MUST BE ACHIEVED FROM THIS GROUP:

UNIT TITLE CREDITS LEVEL PAGE

Professional practice skills for housing

CIH externally set assessment

Unit number Y/505/5928

4 3 4

THE QUALIFICATION CONTAINS THE FOLLOWING OPTIONAL UNITS,

9 CREDITS MUST BE ACHIEVED FROM THIS GROUP:

UNIT TITLE CREDITS LEVEL PAGE

Community development


3 3 6

Customer service in a housing context

Unit number J/504/5704

3 3 8

Dealing with anti-social behaviour (ASB) in housing

Unit number M/602/3867

3 3 10


© CIH 2013

Involving housing service users

Unit number H/602/3025

3 3 12

Managing leasehold housing services


3 3 14

Managing neighbourhoods


3 3 16

Occupancy, tenure and lettings

Unit number M/602/4095

3 3 18

Planning and development for housing regeneration

Unit number D/602/4318

3 3 20

Prevention and management of rent arrears

Unit number T/602/3899

3 3 22

Regeneration and renewal


3 3 24

Repairs and maintenance in housing organisations

Unit number A/602/4326

3 3 26

Sustainable communities


3 3 28

The legal framework for housing

Unit number F/602/4358

3 3 30

The social context of housing in the UK

Unit number J/602/4328

3 3 32


© CIH 2013

THE UNITS

CIH Awarding Organisation Unit HP3M4

Title Professional Practice Skills for Housing

Level 3

Credit Value 4

Unit Ref Num. Y/505/5928

Learning outcomes Assessment criteria

1. Understand the key

skills required for the

housing professional.

1.1. Identify and evaluate a range of key skills

required for the housing professional.

1.2. Explain what ‘professionalism’ means in a

housing context.

2. Be able to assess own

professional

performance.

2.1. Explain the concept of ‘reflective practice’.

2.2. Reflect on own professional practice skills.

2.3. Evaluate the role of feedback in improving

performance.

3. Be able to manage own

professional

development.

3.1. Describe their working experience in housing.

3.2. Plan own training and professional

development to meet current and future

challenges.

3.3. Develop a professional development plan.

Additional information about the unit

Unit purpose and aim(s) The unit aims to develop a learners understanding

of what it means to be a housing professional, to

understand and use reflective practice and to

develop a personal professional development plan.

Details of the relationship

between the unit and the

relevant national

occupational standards

or other professional

standards or curricula

Asset Skills 2008 Housing NOS Level 3

H3 02 Manage your own resources and professional

development


© CIH 2013

Title Professional Practice Skills for Housing

Level 3

Assessment

requirements or guidance

specified by a sector or

regulatory body

The assessment for the unit is externally set by CIH

Awarding Organisation and must be used by centres

to assess learners undertaking the qualification.

Support for the unit from

a sector skills council or

other appropriate body

Support from Asset Skills

Location of the unit within

the subject/sector

classification system

01.4 Public services

Unit available from 01 Sept 13

Unit guided learning

hours

30

Exemption from the

credit achievement

requirements for the unit

may be claimed on the

basis of the following

units:

Professional Practice Skills for Housing –

D/501/3373

Professional Practice Skills for Housing –

R/602/3019


© CIH 2013

CIH Awarding Organisation Unit HP306

Title Community Development

Level 3

Credit Value 3



1. Understand different

approaches to community

development.

1.1. Explain two approaches to the study of

community development, considering

the role played by housing.

1.2. Evaluate examples of community

development in practice.

2. Understand current issues

relating to community

development.

2.1. Explain key issues affecting community

development including housing issues

and interventions.

2.2. Explain the role of national and local

government policy in community

development.

3. Know the skills and

resources required for

effective and community

development.

3.1. Describe resources for effective

community development.

3.2. Summarise the range of skills required

for those working for community

development.


Unit purpose and aim(s) This unit explores community development

and identifies skills and resources required

to facilitate community development and the

role of the housing profession in this.

Unit expiry date 31/08/2015


© CIH 2013

Title Community Development

Level 3



relevant national occupational

standards or other professional


Asset Skills 2008 Housing NOS Level 3:

H3 17 Arrange and conduct meetings with

customers and others

H3 18 Work with customers and groups to

develop the community

H3 20 Develop and promote customer

involvement in the organisation

Assessment requirements or

guidance specified by a sector

or regulatory body

None

Support for the unit from a

sector skills council or other

appropriate body

Support provided by Asset Skills

Location of the unit within the

subject/sector classification

system

01.4 Public Services

Exemption from the credit

achievement requirements for

the unit may be claimed on the

basis of the following:

F/501/5116 – Community Development


© CIH 2013


Title Customer Service in a Housing Context

Level 3

Credit Value 3

Unit Ref Num. J/504/5704


The learner will: The learner can:

1. Understand the role of customer service in a housing context.

1.1. Explain the principles of customer service in a housing context.

1.2. Evaluate the benefits of effective customer service for a housing organisation.

1.3. Identify the needs and expectations of customers in a housing context and the implications for providing effective customer service.

2. Understand how to communicate effectively with the housing customer.

2.1. Evaluate a range of communication methods a housing organisation might use with customers.

2.2. Assess the most appropriate methods of communication between a housing organisation and its customers.

2.3. Evaluate methods for eliminating or minimising barriers to communication with customers.

3. Understand the role of customer feedback in a housing context and how to respond.

3.1. Explain the benefits of customer feedback for a housing organisation.

3.2. Explain different methods for capturing positive and negative customer feedback.

3.3. Evaluate methods for responding to both positive and negative feedback including complaints.



© CIH 2013

Title Customer Service in a Housing Context

Level 3

Unit purpose and aim(s)

This unit requires learners to demonstrate an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback.

Unit review by date

30 Nov 2016

Details of the relationship between the unit and housing national occupational standards

H3 03 Develop relationships with others to improve customer service in Housing H3 15 Deal with customers by telephone This unit is imported from Customer Service unit ICS17 H3 17 Arrange and conduct meetings with customers and others

Assessment requirements or guidance specified by a sector or regulatory body

None

Support for the unit from a SSC or appropriate other body

Asset Skills

Location of the unit within the subject/sector classification system

01.4 Public services

Unit available from

30/11/12

Unit guided learning hours

20


© CIH 2013


Title Dealing with Anti-Social Behaviour (ASB) in Housing

Level 3

Credit Value 3

Unit Ref Num. M/602/3867


1. Understand the definition of, and background to, ‘Anti-Social Behaviour’ (ASB).

1.1. Explain the concept of ‘Anti-Social Behaviour’.

1.2. Explain the origin and development of ASB

policy and legislation.

1.3. Summarise issues of contention and debate in

ASB policy and practice.

2. Understand the statutory and non statutory bases for dealing with ASB.

2.1. Outline legislation relating to ASB.

2.2. Explain the legal remedies available to

housing providers and their partners relating

to ASB in different types of tenure.

2.3. Summarise non statutory measures available

to housing providers and their partners to deal

with ASB.

3. Understand approaches to tackling and preventing ASB in a housing context.

3.1. Evaluate the importance of partnership

working in addressing ASB.

3.2. Evaluate the role of resident and community

groups in tackling ASB.

3.3. Evaluate sources of advice and support in

addressing ASB.


Unit purpose and aim(s) This unit will help learners to understand

the ways in which landlords and their

partners can deal with Anti-Social

Behaviour (ASB).

Unit review date 31/08/2015


© CIH 2013

Title Dealing with Anti-Social Behaviour (ASB) in Housing

Level 3

Details of the relationship between the

unit and the relevant national

occupational standards or other

professional standards or curricula


H3 01 Promote safe, ethical and sustainable practice in your area of responsibility

H3 03 Develop relationships with others to improve customer service in housing

H3 08 Set up and manage tenancy, licence and leaseholder agreements

H3 09 Respond to possible breaches of agreement in the housing sector

H3 18 Work with customers and groups to develop the community

H3 19 Develop and sustain partnership working arrangements

Assessment requirements or guidance

specified by a sector or regulatory

body

None

Support for the unit from a sector skills

council or other appropriate body

Support provided by Asset Skills


subject/sector classification system


Unit guided learning hours 24


achievement requirements for the unit

may be claimed on the basis of the

following:

K/501/5109 – Managing Disputes,

Conflict and Anti-Social Behaviour


© CIH 2013


Title Involving Housing Service Users

Level 3

Credit Value 3

Unit Ref Num. H/602/3025


1. Understand why service user involvement is important in housing in a range of settings.

1.1. Summarise the legal requirements for

service user involvement.

1.2. Summarise the regulatory

requirements for service user

involvement.

1.3. Explain the potential benefits of

service user involvement in housing.

2. Know a range of opportunities for service user involvement in housing.

2.1. Summarise opportunities for service

users to be involved in housing.

2.2. Compare different approaches to

service user involvement.

3. Understand how to plan for service user involvement.

3.1. Analyse the current level of service

user involvement in a specific context.

3.2. Develop a plan to increase service

user involvement.


Unit purpose and aim(s) This unit aims to give learners a deeper

appreciation of the drivers for service user

involvement, and to enable them to plan for

more effective involvement. This is

designed as a broad, introductory unit for

learners at Level 3.



© CIH 2013

Title Involving Housing Service Users

Level 3

Details of the relationship between

the unit and the relevant national




H3 03 Develop relationships with others to

improve customer service in housing






guidance specified by a sector or

regulatory body

None

Support for the unit from a sector

skills council or other appropriate

body

Asset Skills






achievement requirements for the

unit may be claimed on the basis

of the following:

F/501/5097 – Involving Housing Service

Users


© CIH 2013


Title Managing Leasehold Housing Services

Level 3

Credit Value 3



1. Know the legal and regulatory framework for leasehold housing management.

1.1. Describe the key features of a lease,

including the rights and

responsibilities of leaseholders and

landlords respectively.

1.2. Explain key legislation and

regulations for leasehold housing

management.

2. Understand the features of the leasehold housing sector.

2.1. Identify the range of leasehold

housing provided by housing

associations, private sector and

local authorities.

2.2. Analyse the main features of the

lease in each case.

2.3. Identify and apply good practice for

leasehold housing management.

3. Know how to consult on, and calculate leasehold housing service charges.

3.1. Explain the process of statutory

consultation on service charges.

3.2. Clarify the calculation of a service

charge for major works.


Unit purpose and aim(s) This unit requires learners to examine

approaches to leasehold management in a

range of different contexts. It identifies the legal

and regulatory framework for leasehold

management and examines the context in which

leasehold management takes place.


© CIH 2013

Title Managing Leasehold Housing Services

Level 3





standards or other

professional standards or

curricula


H3 08 Set up and manage tenancy, licence and

leaseholder agreements

H3 11 Provide housing advice and guidance to

customers

H3 13 Provide a housing rent service



or regulatory body

None



appropriate body

Asset Skills



system







J/501/5120 – Managing Leasehold Services


© CIH 2013


Title Managing Neighbourhoods

Level 3

Credit Value 3



1. Understand the principles of managing neighbourhoods.

1.1. Explain the key elements of

approaches to managing

neighbourhoods.

1.2. Describe examples of “Good

Practice” in managing

neighbourhoods.

2. Understand the range of issues affecting neighbourhoods, especially deprived neighbourhoods.

2.1. Explain the range of factors that

contribute to neighbourhood

success or decline (including

housing, environment, health,

education, employment, safety,

community cohesion).

2.2. Summarise the role and objectives

of organisations and community

groups that contribute to

neighbourhoods.

3. Understand the approach to managing a particular neighbourhood.

3.1. Summarise sources of information

and how these help to understand a

specific neighbourhood.

3.2. Analyse a local strategy for

managing a neighbourhood.


Unit purpose and aim(s) This Unit aims to help learners understand the

purpose and elements of the ‘neighbourhood

management’ approach, and to be able to take

a ‘neighbourhood management’ approach to

address the needs of particular areas.



© CIH 2013

Title Managing Neighbourhoods

Level 3







H3 01 Promote safe, ethical and sustainable

practice in your area of expertise

H3 17 Arrange and conduct meetings with

customers and others



H3 19 Develop and sustain partnership working

arrangements





or regulatory body

None



appropriate body

Asset Skills



system







None


© CIH 2013


Title Occupancy, Tenure and Lettings

Level 3

Credit Value 3

Unit Ref Num. M/602/4095


1. Understand types of occupancy and tenure.

1.1. Explain different legal definitions of occupancy: eg owner-occupation, shared ownership, leasehold, tenancy, licence and trespass.

2. Understand different types of tenancy.

2.1. Summarise current tenancy types.

2.2. Compare the terms of different types of tenancy, including the legal rights and responsibilities of landlord and occupant.

2.3. Assess the suitability of different types of tenure to different circumstances.

3. Understand different approaches to allocation and lettings.

3.1. Explain the legal and regulatory requirements for allocating and letting social housing.

3.2. Explain the different ways in which properties may be allocated (eg housing register, choice based lettings, local lettings, transfer etc.).


Unit purpose and aim(s) This unit give learners an

understanding of the different legal

terms on which people may occupy

their homes. In particular, it will

explore the different tenancy types

available, and how homes are

allocated and let by landlords.



© CIH 2013

Title Occupancy, Tenure and Lettings

Level 3





Asset Skills 2008 Housing NOS Level

3

H3 07 Allocate accommodation to

meet customers needs

H3 08 Set up and manage tenancy,

licence and leaseholder agreements


specified by a sector or regulatory body

None



Asset Skills





Exemption from the credit achievement

requirements for the unit may be

claimed on the basis of the following:

L/501/5099 – Occupancy, Tenure and

Lettings


© CIH 2013


Title Planning and Development for Housing Regeneration

Level 3

Credit Value 3

Unit Ref Num. D/602/4318


1. Know the factors that enable housing regeneration.

1.1. Identify the different levels at which planning decisions are made for housing regeneration.

1.2. Outline the processes involved at each level.

1.3. Describe the role and function of the key participants in the process.

2. Know the development process for housing regeneration.

2.1. Describe the way in which housing developments are commissioned.

2.2. Identify good practice in the delivery of a housing regeneration development.


Unit purpose and aim(s) This unit requires learners to understand

the key elements in the planning system

for their country and how housing

developers engage with the planning

processes. It will also examine how

developments are commissioned and

delivered in a regeneration context.



© CIH 2013

Title Planning and Development for Housing Regeneration

Level 3






H3 01 Promote safe, ethical and

sustainable practice in your area of

responsibility.



H3 19 Develop and sustain partnership

working arrangements



regulatory body

None



body

Asset Skills







unit may be claimed on the basis of

the following:

None


© CIH 2013


Title Prevention and Management of Rent Arrears

Level 3

Credit Value 3

Unit Ref Num. T/602/3899


1. Understand rent arrears strategies, policies and procedures.

1.1. Explain how landlords maximise income whilst sustaining tenancies and promoting social inclusion in communities.

1.2. Summarise the policies that contribute to effective arrears management eg financial inclusion, new tenant strategies, former tenant arrears etc.

1.3. Summarise the operational procedures in the delivery of an effective rent arrears policy eg delegated powers, clearly defined stages of action, clear timescales.

2. Understand good practice in effective arrears management.

2.1. Explain the importance of performance management and monitoring processes for arrears management.

2.2. Explain the importance of early intervention and prevention in an effective arrears management process.

3. Understand the legal framework for arrears management.

3.1. Summarise key legislation relating to rent arrears for the country in which you work or study.

3.2. Explain the court procedures relating to rent arrears for the country in which you work or study.


© CIH 2013

Title Prevention and Management of Rent Arrears

Level 3


Unit purpose and aim(s) This unit requires learners to

understand the importance of a rent

arrears strategy and the management of

supportive services. It will also examine

the legal framework for arrears

management.







H3 01 Promote safe, ethical and

sustainable practice in your area of

responsibility



specified by a sector or regulatory

body

None



Asset Skills






achievement requirements for the unit

may be claimed on the basis of the

following:

None


© CIH 2013


Title Regeneration and Renewal

Level 3

Credit Value 3



1. Understand the policy and strategic framework governing regeneration and renewal.

1.1. Summarise the policy and strategic framework governing regeneration and renewal

1.2. Explain how housing organisations contribute to the regeneration and renewal policy and strategic framework

2. Know the wider social, economic and spatial processes in the regeneration and renewal of areas and communities.

2.1. Summarise key factors influencing regeneration and renewal of areas and communities with particular reference to social, economic and spatial processes.

3. Understand the key organisations, agencies and groups, and their roles in the regeneration and renewal process.

3.1 Summarise the role of key organisations, agencies and groups in the regeneration and renewal process.

3.2 Evaluate the role of housing organisations in the regeneration and renewal process.



© CIH 2013

Title Regeneration and Renewal

Level 3

Unit purpose and aim(s) The purpose of this unit is to provide

learners with an understanding of the policy

and strategic framework governing housing

regeneration and renewal. Learners will

also understand the strengths and

limitations of different approaches to

regeneration and renewal. The unit also

aims to provide learners with knowledge of

the wider economic, social and spatial

context of regeneration and renewal.








working arrangements.


involvement in the organisation.



regulatory body

None



body

Asset Skills







unit may be claimed on the basis of

the following:

A/501/5115 – Housing Regeneration and

Renewal


© CIH 2013


Title Repairs and Maintenance in Housing Organisations

Level 3

Credit Value 3

Unit Ref Num. A/602/4326


1. Know the legal obligations relating to repairs and maintenance.

1.1. Summarise the rights and obligations of landlords in relation to repairs.

1.2 Summarise the rights and obligations of tenants / leaseholders in relation to repairs.

2. Understand how housing organisations manage and deliver long term and cyclical maintenance.

2.1. Explain how organisations manage and deliver planned maintenance.

2.2. Explain how organisations manage and deliver cyclical maintenance.

3. Know the methods landlords use to manage and monitor their responsive repairs and maintenance service.

3.1. Summarise different approaches to managing responsive repairs.

3.2. Evaluate methods landlords use to monitor and improve their responsive repairs and maintenance services.


Unit purpose and aim(s) This unit will cover approaches to repairs and maintenance in a housing organisation. It will look at landlord and tenants/leaseholders legal rights and obligations for repairs and maintenance. It will cover approaches to long term, cyclical and day to day (responsive) repairs. It will also explore repairs reporting processes for tenants/ leaseholders and repairs service monitoring systems by landlords.



© CIH 2013

Title Repairs and Maintenance in Housing Organisations

Level 3







H3 04 Respond to customer requests for

repairs

H3 06 Organise the maintenance and repair

of property

H3 12 Manage empty properties



or regulatory body

None



appropriate body

Asset Skills



system







D/501/5110 – Repairs and Maintenance in a

Housing Organisation


© CIH 2013


Title Sustainable Communities

Level 3

Credit Value 3



1. Understand what is meant by the term ‘community’.

1.1. Distinguish between differing definitions of community

1.2. Summarise the key components of a community eg locality, faith, demographics.

2. Understand what is meant by the term ‘sustainable communities’.

2.1. Explain the key components of a sustainable community especially in relation to social, environmental and economic criteria.

3. Know the context of sustainable communities.

3.1. Summarise the political and strategic framework for sustainable communities.

3.2. Summarise the social and economic context of sustainable communities.eg

4. Understand the role of partnership working in initiatives aimed at developing sustainable communities.

4.1 Identify and critically compare initiatives aimed at creating sustainable communities.

4.2 Explain the role of partnership working in creating sustainable communities.



© CIH 2013

Title Sustainable Communities

Level 3

Unit purpose and aim(s) This unit aims to provide learners with an

understanding of the terms ‘community’ and

‘sustainable community’, as well as

knowledge of the context of sustainable

communities. On completion of the unit,

learners will understand the many

dimensions to developing sustainable

communities and of the role of joint working

in initiatives aimed at developing sustainable

communities.



between the unit and the relevant

national occupational standards

or other professional standards or

curricula


H3 01 Promote Safe, ethical and sustainable

practice in your area of responsibility


working arrangements



regulatory body

None



body

Asset Skills



system





unit may be claimed on the basis

of the following:

M/501/5113 – Introducing Sustainable

Communities


© CIH 2013


Title The Legal Framework for Housing

Level 3

Credit Value 3

Unit Ref Num. F/602/4358


1. Understand the legal framework of the country within the EU in which you live or work.

1.1. Summarise the structure of the justice processes of the EU country in which you live or work.

1.2. Explain how the law is made and implemented.

2. Know about the implications of the law for housing.

2.1. Summarise where legislation affects Housing.

2.2. Summarise the application of the law to housing practice in relation to:

tenure,

equality,

possession

disrepair

anti-social behaviour orders.

3. Know how housing disputes are resolved through judicial intervention and non-judicial processes.

3.1. Describe the court proceedings that housing employees might be involved in: Eg possession proceedings anti-social behaviour.

3.2. Summarise the range of orders a court

may apply to disputes.

3.3. Describe the range of non-judicial

processes used to resolve housing

disputes.


Unit purpose and aim(s) This unit requires learners to understand relevant aspects of the civil and criminal justice process and to consider how criminal, contract law and tort impacts on housing. This unit will also explore the basis for housing law in a country in the EU.


© CIH 2013

Title The Legal Framework for Housing

Level 3


Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula


H3 01 Promote safe, ethical and sustainable practice in your area of responsibility.

H3 06 Organise the maintenance and repair of property.

H3 08 Set up and manage tenancy, licence and leaseholder agreements

H3 09 Respond to possible breaches of agreement in the housing sector



None

Support for the unit from a sector skills council or other appropriate body

Asset Skills




Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following:

R/501/5119 – Housing and the Law


© CIH 2013


Title The Social Context of Housing in the UK

Level 3

Credit Value 3

Unit Ref Num. J/602/4328


1. Know the key demographic trends in the UK and the implications for housing provision.

1.1 Describe the main demographic characteristics of the population of the UK, including: population size, age structure, ethnicity, household size and housing tenure.

1.2 Identify the implications of these trends for affordable housing providers.

2. Understand the key social processes that are relevant to social housing organisations.

2.1 Describe current trends in household structure and household formation.

2.2 Distinguish between primary and secondary socialisation.

2.3 Distinguish between neighbourhood and community.

3. Understand how the diverse backgrounds of customers impact on the housing service.

3.1 Identify the main social groupings in the country in which you are studying.

3.2 Compare the main social groupings in terms of access to housing, tenure, and quality of housing.

3.3 Identify the implications of these trends for social housing providers.



© CIH 2013

Title The Social Context of Housing in the UK

Level 3

Unit purpose and aim(s) The aim of this unit is to provide learners with

an opportunity to explore the social context

within which affordable housing is developed

and provided. The unit explores demographic

trends and issues related to social change and

inequalities.








H318 Work with customers and groups to


H322 Support social and personal

development needs of individuals


H4 01 Ensure compliance with legal,

regulatory, ethical and social requirements


None

Support for the unit from a sector skills council or other appropriate body

Support from Asset Skills




Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following:

None

Qualification Snapshot CIH Services (QCF) pdfs/QSnap-CIH L3 C in Hsg... · classification system...

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