CIH North East Annual Conference and Exhibition

STATE REGION

20-21 November 2014Radisson Blu Hotel, Durham

THEOF

www.cih.org/eventsfinder

Early bird

discount of

10% if you book before 10

September 2014

Speakers Include:Peter Walls, Chief Executive, Gentoo Group

Domini Gunn, Director of Health & Wellbeing, CIH

Jill Haley, Chief Executive, Byker Community Trust

Terms and conditions

Please do not send any payment with this booking as you will be invoiced before the event, once we have administered your booking.

All cancellations must be made in writing. If you cancel a booking more than 30 working days before the event, you will be charged a £70 administration fee per booking. If you cancel within 30 working days you will be charged the full fee.

If you make a delegate name change against your original booking, there will be an admin charge of £30 + VAT per delegate.

If you downgrade your booking from Residential to or Day Delegate within 20 working days of the event you will be charged your original booking fee.

If, at the time of booking, you do not know the names of delegates, please let us have names no later than two weeks before the event.

Please note that the CIH cannot guarantee that delegates’ names will be printed on the delegate list and a badge will be produced, if bookings are received within 10 working days of an event.

Please keep a photocopy of this form for your records, if possible.

Joining instructions will be sent out 10 working days before the event. If you do not receive your JIs please call the events team on 024 7685 1722. Not attending an event because you

have not received JIs will not be eligible for a refund

CIH Events will not be liable for reimbursing delegate fees if delegates are not able to attend an event due to circumstances out of the CIH’s reasonable control including, but not limited to, weather conditions, fire, flood, transport strikes, closures or delays or any other Force Majeure or Act of God.

This booking is subject to the usual CIH Terms & Conditions. Limitation of Liability

The Chartered Institute of Housing (CIH) accepts responsibility for accident, injury or loss suffered whilst attending this event if it is directly due to negligence on our part.

Delegates are responsible for taking care of their own property.

CIH accepts no responsibility for any loss incurred whilst using material or information gained at this event. Cancellation of Events

CIH may have to cancel an event. In this case, we will return any payments received in advance. We will not refund any other costs you may incur as a result of this cancellation. Copyright

The copyright of all training material rests with the CIH or the trainer.

Data Protection Act 1998

In making this booking your contact details will be stored on our database. We will use this data for the purposes of processing your booking and to contact you in the future with information about other CIH events and products that may be of interest to you.

If you would prefer not to be informed of CIH products please tick this box.

All CIH members are entitled to receive the discounted rate as indicated above. If you are not currently a CIH member and would like to benefit from this discount, along with a range of other offers, please contact Customer Services on 024 7685 1700 or by email on customer.services@cih.org or visit our website at www.cih.org/services/member/index.php

By submitting this booking I agree to the CIH terms and conditions

#CIHNEConf

cpdYour work is our business

Keith Loraine, Chief Executive, ISOS Housing

Myself and my colleagues who attended have told me how much they got out of the conference and how well planned the keynote sessions and workshops were.Caretakers conference 2014

CIH put together a really great conference - first class speakers and workshops, and the organisation of everything else was terrific, as usual. South West Conference 2014

What delegates say about CIH events

About the eventThe CIH North East conference is the region’s premier annual housing event and attracts up to 200 professionals during the two days. This year’s conference will have a fresh new look with its move to a modern new venue in the heart of Durham. The 2014 conference hosts an array of interactive sessions, good practice sessions on new ways of working, and advice will be provided from leading experts from inside and outside the housing sector. This year’s event provides a great opportunity for housing professionals to network and engage with their colleagues, partners and suppliers to identify and solve the challenges ahead from a North East regional perspective

This year’s conference considers the strategic and political issues facing todays housing providers. During the first session key housing speakers will analyse the state of the region, looking at the solutions to existing and emerging issues that face housing organisations across the North East. As the impacts of welfare reform continue to emerge, speakers will debate what areas are being affected and how the impacts can be minimised.

With less than a year to the General Election, politicians from all parties have acknowledged that we face a housing crisis that requires urgent attention. Delegates will hear from opinion leaders from across the political spectrum on how the different parties understand and think about housing. Trying to be ahead of the game is a difficult challenge. Speakers will attempt to predict what the big ideas and innovations in housing will be over the next 20 years to raise awareness for delegates planning their future business strategy. This year saw the care bill receive royal assent in May and there will be a session on how to deliver integration across housing health and care.

Master classes On each day a selection of interactive master classes will offer delegates the opportunity to hear best practice from r organisations who are celebrating success in the North East region. Sessions will include:

z Creating a positive community impact

z A successful approach to tenant scrutiny

z Leading the way – a professional legacy

z Strategic asset management

z Being planet smart, saving money

z Delivering value for money and demonstrating it to stakeholders

z Digital inclusion – getting tenants online to access services

2014 is an exciting year for the CIH North East event as we move to a new modern venue in the Radisson Blu Hotel in Durham. Moving to a modern venue has enabled us to develop a fresh new approach to the conference. We are able to house all our exhibitors in the one area and therefore the potential to network will be second to none. All the sessions are located on the ground floor with the exhibitors, so you will be able to easily move around the conference making sure you get to as many sessions as possible.

Alongside the banks of the quaint River Wear, the Radisson Blu Hotel occupies a premium setting. The hotel’s enviable location in the Durham city centre affords easy access to major motorways as well as the Mainline Railway Station. There are also 130 car parking spaces on-site which will all be provided on a complimentary basis to delegates and free high-speed, wireless Internet.

Exhibition and Sponsorship With the move to the new venue, all exhibitors will be integrated into the one conference area to enable excellent networking opportunities. With such a wide range of delegates attending from key housing providers based in the North East region, this is an excellent opportunity for your organisation to be represented and to promote your products and services. Refreshments and lunch will be served in the exhibition area to give you high visibility and maximum exposure during the two days. The conference also has a variety of sponsorship opportunities to help create a lasting impression.

Conference Dinner The conference dinner is a great opportunity to network with people in the industry in a relaxed atmosphere. Why not take a corporate tables of 10 to entertain your guests, this is an unmissable change to entertain your most important clients.

If you are interested in sponsorship or exhibition opportunities for this event please contact Dale Smith who will find an opportunity that fits your branding and organisational strategy. Further details can be found at www.cih.org/exhibitionandsponsorship or Tel: 024 7685 1722 email: dale.smith@cih.org

Accommodation Also new for 2014, we are offering accommodation packages at the conference on the evening of 20 November. Booking an option A residential package enables you to stay over and attend the annual conference dinner and not have to worry about travelling home, you also have access to the full 2 days at the conference. All accommodation at the Radisson Blu is modern, sleek and has a designer feel with dazzling views of the River Wear.

8 reasons not to miss this conferenceThis is a must for everyone working in housing in the North East region. The event attracts up to 200 people during the two days including Chief Executives, Directors, Managers and Operational Staff. There is something to suit everyone on different days. You will gain an insight into some of the key issues in the region and have the opportunity to meet with colleagues from all housing professions.

20-21 NOVEMBER 2014 | RADISSON BLU HOTEL, DURHAM

02

04 05

07

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Address the main challenges that have taken place over the past 12 months and develop future solutions with other housing professionals

An excellent opportunity to network in a relaxed atmosphere and be involved in interactive discussions

Attend the annual networking dinner with live entertainment

Gain 8 hours towards your continuing professional development if you are a CIH member

Hear good practice examples from organisations who are championing success

01Gain advice and information on key housing policies that will impact on the sector

03 06Participate and discuss issues in specialist interative workshops

Meet and network with exhibitors showcasing the products and services to assist you in your role

New venue, new opportunities Radisson Blu HotelFrankland LaneCity of DurhamDH1 5TA0191 372 7201

Day one - 20 November 2014

9.30 Delegate registration & exhibition viewing

10.00 Chairs welcome and introduction Jill Haley, Chair, CIH North East Regional Board

10.15 Keynote session: State of the region Brendan Nevin, Visiting Fellow, Heseltine Institute for Public Policy & Practice Keith Loraine, Chief Executive, ISOS Housing. Peter Walls, Chief Executive, Gentoo Group This session will shine a spotlight on what is happening in the North East region. Hear from key organisations who provide housing services in the North East with their views on future planning and blue sky thinking.

11.15 Keynote session: Housing and the publics opinion Ben Marshall, Research Director, Ipsos Mori Gain a detailed analysis of how the issues currently impacting on the housing industry will impact on housing providers in the future. Hear predictions for social and cultural changes, as well as how you can respond to ensure your business is future proof.12.15 Lunch and exhibition viewing13.15 Morning masterclasses A1. Creating a positive community impact Val Nevin, Assistant Director and Chris Hughes Homelife Project Co-ordinator, Changing Lives Learn about the ‘Changing Lives Homelife Project’ and how turning round empty properties not only provides affordable homes to rent but also offers training and employment opportunities

A2. A successful approach to tenant scrutiny Robert Buckley, Board Member, The Gateshead Housing Company Social landlords have been involving and consulting with their tenants for years; but increasingly many are going further and giving tenants the power to challenge them with the aim of improving business performance and the quality of services provided. Discover why and how one organisation has developed their relationship with tenants for improved scrutiny.

A3. Leading the way – a professional legacy Jill Haley, Chair, CIH North East Regional Board David Leech, Coast and Country Housing (North East rising star award winner)Helen Johnson, Livin (Mentor of the year award winner) How can current housing leaders inspire the leaders of tomorrow? Speakers who have already created their own professional legacy will offer tips and insight for those professionals beginning their career journey 14.15 Refreshments & exhibition viewing14.35 Afternoon masterclasses B1. Housing law update Nigel Emmerson, Partner, Bond Dickinson Experts will take a close look into the latest developments in key areas of housing law, providing practical advice on the implications of the latest case law and legislation for housing organisations.

B2. Working together to re-define asset management Richard Medley, Director, CIH Consultancy Geoff Prior, Head of Assets, Thirteen Group With a combination of regulatory requirements and the economic imperative, the need for a more ‘intelligent’ approach to asset management has never been greater. Richard Medley, who is leading on CIH’s “working together” project, will share how housing providers across the sector are collaborating to find innovative solutions that best drive efficiency, realise value and improve asset performance.

B3. The local authority strategic housing role and influencing the PRS Amanda Senior, Head of Fairer Housing Unit, Newcastle City Council Gavin Dick, Local Government and Policy Officer, National Landlords Association Local authorities have a critical role to play in understanding and shaping housing markets for the future. This session will explore what local authorities can control and influence, including the private rented sector, in order to develop a holistic and dynamic approach to housing in their local area.

20-21 NOVEMBER 2014 | RADISSON BLU HOTEL, DURHAM

Guide to SessionsCIH Annual North East Conference Keynote Main Session Learn from inspiring speakers from inside and outside the sector presenting knowledgeable sessions with informative debates and challenging discussions.

Master Classes Hear experts and leaders in the sector offer a programme of good practice sessions as well as discussing projects and schemes that can offer innovative solutions to communities and organisations.

15.35 Keynote session: Welfare reform – what are the real impacts? Steve Rawson, Managing Director, Wakefield and District Housing Cath Holinrake, Housing Services Manager, Ashton Pioneer Homes Philip Edwards, Strategy and Implementation Director, Institute for Local Governance What are the real impacts of welfare reform? Constantly in the media through programmes such as ‘Benefits Street’ and Channel 4 ‘Dispatches’ but is it fiction or real? Speakers will debate and present the real facts focusing on the impact of the bedroom tax and the effect it is having on allocations and the ultimate impact on customers.16.35 Day one of conference closes19.30 Pre-dinner drinks reception20.00 Annual conference dinner and entertainment with Jason Isaacs Crowned the nation’s favourite swing singer by ITV’s voting viewers, Jason Isaacs, North-East’s ‘Ambassador of Swing’ and ‘Britain’s Answer to Michael Bublé’ will be providing the after dinner entertainment.

Day two - 21 November 20149.00 Delegate registration & exhibition viewing

9.30 Chairs welcome and introduction Jill Haley, Chair, CIH North East Regional Board

9.45 Keynote session: Ticking the box for housing Grainia Long - Chief Executive, Chartered Institute of Housing Rt Hon John Prescott MP - invitedLord Jeremy Beecham - invited Lord John Shipley OBE-invitedIn the run up to the 2015 General Election housing providers need to be challenging all political parties to put the housing crisis at the centre of their manifestos. Hear from influential political leaders on how the different parties understand and think about housing. Delegates will have the opportunity to engage directly with them and help shape their thinking during this critical period.

10.45 Refreshments & exhibition viewing11.05 Masterclasses C1. Being planet smart, saving money Sally Hancox, Director, Gentoo Green With welfare reform impacting many people and fuel poverty becoming an increasing issue, hear how Gentoo have been helping their local communities to become planet smart, helping them to become more energy efficient and maximise their personal income.

C2. Delivering value for money and demonstrating it to stakeholders Jonathan Walters, Deputy Director of Strategy and Performance, HCA Achieving value for money has never been more of a key issue for housing organisations– not only because of the pressure from the regulator but also because of the increasing need for affordable housing. Hear how organisations have put value for money at the heart of their strategy and what processes they have put in place to create efficiencies

C3. Digital inclusion – getting tenants online to access services Deborah Matthews, Business Systems Development Manager, Coast & Country The Government aims for 80% of universal credit claims to be made online. One organisation will share what tools they have used to increase digital literacy, improve access to services and improve financial inclusion.12.05 Keynote session: Delivering integration across housing, health and care Domini Gunn, Director of Health & Wellbeing, CIHDr Glenda Cook, Professor of Nursing, Northumbria UniversityWith the current changes starting to be implemented the Government is certainly having a significant impact on the housing sector and the provision of housing and support for an ageing population. Hear how providers can be more creative and need to explore different approaches to delivery, accessing services, funding and planning.13.05 Lunch & exhibition viewing14.05 Close of conference

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rate Standard rate

Option A: Residential – Attendance on both days of the conference with bed, breakfast and conference dinner on the night of 20 November only

£209 + VAT £309 + VAT

Option B: Non-residential both days – Attendance on both days of the conference with no accommodation or attendance at the conference dinner

£130 + VAT £230 + VAT

Option C: Non-residential day one only (20 November) with no accommodation or attendance at the conference dinner

£99 + VAT £199 + VAT

Option D: Non-residential day two only (half day - 21 November ) with no accommodation or attendance at the conference dinner

£49 + VAT £149+ VAT

Option E: Conference dinner ticket for the evening of 20 November

£60 + VAT £60 + VAT

20-21 NOVEMBER 2014 | RADISSON BLU HOTEL, DURHAM

Early bird discount of 10% if you book before 10 September 2014All CIH Members are entitled to receive the discounted rate as indicated above. If you are not currently a CIH member and would like to benefit from this discount, along with a range of other offers, please contact Customer Services on 024 7685 1700, email customer.services@cih.org or visit www.cih.org/services/member/index.php

Please post, email or fax this form or book on-line:

Chartered Institute of Housing, Events Team, Octavia House, Westwood Business Park, Coventry, CV4 8JP. Tel: 024 7685 1722 Fax: 024 7642 1973 e-mail: events@cih.org web: www.cih.org/eventsfinder