Public Sector PerformanceIn Türkiye

Kerim ÜNALNational Productivity Centre of Türkiye

Secretary General and Member of Boardand

Vice President of European Association of National Productivity Centres

04.11.2009Riyadh, Saudi Arabia

Content

• A few words on dimensions of performance

• The current situation and experience in Türkiye and MPM

• 2010 World Productivity Congress and European Productivity Conference

Performance?

• Results of an organizations’s deeds can be named as;– Effectiveness,– Performance,– Productivity,– Healthiness,– Quality,– Competitiveness,– Excellence,– Success… etc.

Performance?

• Performance in the public sector is a blurry, elusive concept.

• The underlying concepts of performance are implicit.

Transformation System

• Inputs Processes OutputsImpact

Efficiency

• “Doing things right”

• Efficiency = Amount of Input Consumed in Reality / (The Lowest Possible) Amount of Input Expected to be Consumed

• Inputs Processes OutputsImpact

Effectiveness

• “Doing the right things”

• Effectiveness = Amount of Output Produced in Reality / Amount of Planned (Expected) Output

• Inputs Processes OutputsImpact

Productivity

• Productivity = Output(s) / Input(s)

• Inputs Processes OutputsImpact

Turkish Public Finance Management System

• The law number 5018, “Public Finance Management and Control”

• Based on the systems of UK, USA and The Netherlands.

• In force since 2003.

Aims

• The efficient and effective use of public funds.

• Transparency and accountability

Tools

• Strategic planning

• Performance based budgeting (Performance programming)

Difficulties Encountered

• Refraining from designating concrete targets

• Delibaretly designating lower targets than potential

• Lack of upper management support

Results so far

• Higher Effectiveness– Focusing on the outcomes and impact.– “Doing the right thing”

• More rational decision process– Cost/benefit analysis– Choosing among the best alternatives

• Higher Quality rather than quantity of the public service

Services of MPM

• Re-organization and determining permanent staff.

• Establishing Quality Management Systems• Establishing Performance Measurement

Systems.• Strategic Planning training and consultancy

Invitation

• 16th World Productivity Congress and European Productivity Conference 2010

• 1-4 November 2010, Antalya, Türkiye

• http://www.wpc-epc2010.org.tr/en/

Thank you for your attention…

Kerim ÜNALNational Productivity Centre of Türkiye

Secretary General and Member of Boardand

Vice President of European Association of National Productivity Centres