Kaushal Kishore - SPSI · Kaushal Kishore.cdr Author: SYSTEM3 Created Date: 20181212094307Z ...
Profile-Kaushal Kishore
1
Copyright © 2014 Accenture. All rights reserved. Accenture Confidential Information. 1 Large Telecom Client Production Support for the CRM based on Clarify technology. Worked as an Onsite POC for CRM applications. Taken care of the weekly Migration and Promotion activities in association with the developer. Timely resolution of Tier 2 and 3 trouble tickets related to the application. Provided on call support as well whenever needed. Has helped in the onboarding of new team members and new applications. Handled the application during high data flow periods like Thanks Giving and Christmas as well as new high demand product launch for Client. Has received special recognition from Project Manager as well as the Client Manager for finding prompt solution to critical challenges encountered by the team. Currently leading a team of 11 team members and doing co-ordination between Client, Onshore and Offshore Team. Looking for a Techno-managerial role in EU/USA /UK region. Experience Knowledge Tools/Technologies: • AMDOCS Clarify Thick Client • Salesforce CRM • SQL, PL\SQL, PostgreSQL, IBM DB2 • Oracle • TOAD • UNIX • C++ • Visual Basic Kaushal Kishore Team Lead/System Analyst Accenture India 4-3-52/5,Hyderabad,India Mob: +91 9052153532 [email protected] Mr. Kaushal is a Software Engineering Team Lead with 7 years of IT experience. He has had the opportunity to work with one of the largest EU telecom companies. He has good knowledge of various CRM tools(Clarify , Salesforce) and good management skills. He quickly adapts to new technologies and is a quick learner. His positive nature, commitment to success and can do attitude has helped him to get increasing responsibilities in addition to the roles he was assigned. Kaushal holds a Master degree in Computer Science & Engineering. Background Representative Profiles Software Engineering Team Lead
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Transcript of Profile-Kaushal Kishore
Copyright © 2014 Accenture. All rights reserved. Accenture Confidential Information. 1
Large Telecom Client
Production Support for the CRM based on Clarify technology. Worked as an Onsite
POC for CRM applications. Taken care of the weekly Migration and Promotion
activities in association with the developer. Timely resolution of Tier 2 and 3 trouble
tickets related to the application. Provided on call support as well whenever needed.
Has helped in the onboarding of new team members and new applications. Handled
the application during high data flow periods like Thanks Giving and Christmas as
well as new high demand product launch for Client.
Has received special recognition from Project Manager as well as the Client
Manager for finding prompt solution to critical challenges encountered by the team.
Currently leading a team of 11 team members and doing co-ordination between
Client, Onshore and Offshore Team.
Looking for a Techno-managerial role in EU/USA /UK region.
Experience
Knowledge
Tools/Technologies:
• AMDOCS Clarify Thick Client
• Salesforce CRM
• SQL, PL\SQL, PostgreSQL, IBM DB2
• Oracle
• TOAD
• UNIX
• C++
• Visual Basic
Kaushal Kishore
Team Lead/System Analyst
Accenture India
4-3-52/5,Hyderabad,India
Mob: +91 9052153532
Mr. Kaushal is a Software Engineering Team Lead with 7 years of
IT experience. He has had the opportunity to work with one of the
largest EU telecom companies. He has good knowledge of various
CRM tools(Clarify , Salesforce) and good management skills. He
quickly adapts to new technologies and is a quick learner. His
positive nature, commitment to success and can do attitude has
helped him to get increasing responsibilities in addition to the roles
he was assigned.
Kaushal holds a Master degree in Computer Science &
Engineering.
Background
Representative Profiles
Software Engineering Team Lead
