PRODUCTIVITY AND QUALITY - Home -...
Transcript of PRODUCTIVITY AND QUALITY - Home -...
0000053930NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].
PRODUCTIVITYAND QUALITY•tfft
fflPGPERBADANAN PRODUKTIVITI NEGARA
DOUBLE DEDUCTION INCENTIVE FORAPPROVED TRAINING INSTITUTIONS
All manufacturing and non-manufacturing companies, regardless of
size, which undertake training in the approved training institutions like
NPC, will be eligible to claim directly from the Department of Inland
Revenue double deduction on expenses billed by the respective
training institutions.
J
53930
NATIONAL PRODUCTIVITY CORPORATION(NPC)
INTRODUCTION
Facilities Of National Productivity Corporation (NPC) iu
Training Programmes
Quality Management (QM)
Productivity Management (PR)
Human Resource Management (HR)
Production Management (PM)
Sales And Marketing (SM)
Special Programmes (SP)
International Programmes (IP)
Small And Medium Scale Industry And Entrepreneurship (ED)
3
19
29
41
49
55
61
69
Programmes At Regional Offices (REG. OFF)
Northern Region
East Coast Region
Southern Region
Sarawak
Sabah
Advisory And Consultancy Services
In-Plant Courses
Location Map
89
92
94
96
98
101
102
103
NATIONAL PRODUCTIVITY CORPORATION
PENGENALANPerbadanan Produktiviti Negara
Pusat Daya Pengeluaran Negara telah ditubuhkanpada tahun 1962 sebagai satu projek bersama diantara Kumpulan Wang Khas Bangsa-Bangsa Bersatudengan Kerajaan Persekutuan, dan Pertubuhan BuruhAntarabangsa sebagai Pentadbirnya.
Dalam tahun 1966 Akta (Memperbadankan)Majlis Daya Pengeluaran Negara Bilangan 19 telahdiluluskan oleh Parlimen dan Majlis menjadi sebuahbadan yang berkuasa sendiri mulai daripada 1 hb.Mac, 1966. Akta ini dipinda oleh Akta (pindaan)(Memperbadankan) Majlis Daya Pengeluaran Negara1975 (Akta A305 tahun 1975) sejajar dengan usaha-usaha perkembangan Pusat ini. Ahli-ahli Majlis adalahdilantik oleh Menteri Perdagangan Antarabangsadan Industri. Pusat ini diberi bantuan oleh kerajaansehingga sampai kepada masa ia boleh berdikari.
Dalam tahun 1991, Akta Majlis DayaPengeluaran Negara telah dipinda dan diluluskanoleh Parlimen dan dengan ini nama Majlis DayaPengeluaran Negara diganti dengan PerbadananProduktiviti Negara (NPC).
Peranan NPC
Perbadanan Produktiviti Negara (NPC) telahdiwujudkan untuk memainkan peranan yang pentingdalam menghayati dan mengembangkan budayakualiti dan produktiviti di kalangan tenaga pekerja,persekitaran dan iklim organisasi. Dalam usahamenerap kefahaman, kesedaran dankebolehlaksanaan budaya kualiti dan produktiviti dikalangan masyarakat industri yang menjadi matlamatDasar Pembangunan Nasional dan Wawasan 2020,NPC telah menyediakan operasi yang strategikberpandukan kepada visi, misi dan objektif berikut:
VisiUntuk menjadi institut Produktiviti dan KualitiNegara.
Misi• Untuk membantu meningkatkan Produktiviti dan
Kualiti di dalam negara.
Objektif• Untuk membangun tenaga manusia dan
enterprais ke arah kecemerlangan.
INTRODUCTIONNational Productivity Corporation
The National Productivity Centre was estab -lished in 1962 as a joint project by the United NationsSpecial Fund and the Federal Government with theInternational Labour Organisation as the executiveagency.
In 1966 the National Productivity Council (In-corporation) Act No. 19 was passed by Parliamentand the Council became an autonomous body effec-tive as from 1st March 1966. The Act was subse-quently amended by the National Productivity Coun-cil (Incorporation) (Amendment) Act 1975 (Act A305of 1975} to keep in line with the expanding activitiesof the Centre. The members of the Council areappointed by the Minister of International Trade andIndustry. The Centre is subsidised by the governmentuntil such time as it becomes self-supporting.
In 1991. National Productivity Council Act wasamended and approved by Parliament. NationalProductivity Corporation (NPC) was accepted toreplace National Productivity Council.
NPC's Roie
National Productivity Corporation (NPC) wasestablished to play an important rote in the involve-ment and enhancement of quality and productivityculture within the human resources, environmentand organisational climate. As an effort to inculcateunderstanding and awareness of quality and produc-tivity within the industries, which is the objective ofthe National Development Plan and Vision 2020,NPC has provided a strategic operation based on thefollowing vision, mission and objectives:
Vision• To be the Productivity and Quality institute in the
Country.
Mission• To help increase the Productivity and Quality of
the nation.
Objectives• To develop the human resources and enterprise
towards excellence.• To advise the government and private sectors on
Productivity and Quality issues and development• To help create local experts and expertise in the
area of Productivity and Quality, management,entrepreneurship and supervision.
fflPCE NATIONAL PRODUCTIVITY CORPORATION
• Untuk menasihati kerajaan dan sektor swastatentang isu-isu dan perkembangan Produktivitidan Kualiti.
• Untuk membantu mewujudkan pakar dankepakaran tempatan dalam bidang Produktiuitidan Kualiti, pengurusan, keusahawanan danpenyeliaan.
Kaedah-kaedah Latihan
Soal/jawab dan perbincangan adalah ditekankan.Latihan secara tidak formal dalam bentuk syarahan,perbincangan sindiket dan kajian kes boleh membawakepada suasana latihan yang sesuai bagi orang dewasa.Perunding juga mengadakan lawatan susulan untukmemberi panduan dan bantuan lanjut terutamanyamengenai projek praktikal yang dijalankan di kilangoleh peserta-peserta kursus. Kursus-kursusdiperlengkapkan dengan filem-filem yang berkaitandengan pengurusan, sessi 'role play', rakaman video,makmal komputer dan lawatan sambil belajar. Waktukursus adalah dari 9.00 pagi hingga 4.00 petang.
Permohonan Mcngikuti Kursus
Permohonan bagi mengikuti kursus-kursushendaklah dibuat dengan mcmenuhi BorangPendaftaran Kursus yang dilampirkan di dalam bukuini.
Penganugerahan Sijil
NPC mengeluarkan Sijil Kehadiran kepada setiappeserta yang menyertai semua sesi di dalam setiapkursus latihan tanpa ujian.
Maklumat Lanjut
Risalah-risalah NPC dan/atau maklumatselanjutnya boleh didapati daripada:
Pengurus Program/Pegawai Perhubungan AwamPerbadanan Produktiviti Negara,Peti Surat 64, Jalan Sultan,46904 Petaling Jaya, Selangor Darul Ehsan.Tel: 03-7557266 (15 talian)Telex: MA 36312Fax: 03-7578068
KuantanPengarah Wilayah Pantai Timur,Perbadanan Produktiuiti Negara,Tingkat 18, Kompleks Teruntum,Jalan Mahkota,25000 Kuantan.Tel: 09-501788/501789Fax: 09-508903
Method of Instruction
Questions/answers and discussions are empha-sised. Informal instruction in the form of lectures,syndicate discussions and case studies created anatmosphere conducive to adult learning. The consult-ant also carry out follow-up uisits to giue furtherguidance and assistance, particularly in the case ofinplant practical projects being carried out by thecourse participants. The courses are supplementedwith releuant management film, role play sessions,video recordings, computers and study visits. Train-ing programmes are normally conducted from 9.00am to 4.00 pm.
Admission for Courses
Application for admission should be made onthe Course Registration Form which is included withthis booklet.
Awarding of Certificate
NPC issues a Certificate of Attendance to everyparticipant who attends all the sessions of each nonexamination training course.
Further Information
NPC brochures/or any relevant informationmay be obtained from:
Programme Manager/Public Relations OfficerNational Productivity Corporation,P.O Box 64, Jalan Sultan.46904 Petaling Jaya, Selangor Darul Ehsan.Tel: 03-7557266 (15 lines)Telex: MA 36312Fax: 03-7578068
KuantanDirector,National Productivity Corporation.East Coast Region,18th. Floor, Teruntum Complex,Jalan Mahkota,25000 Kuantan.Tel: 09-501788/501789Fax: 09-508903
NATIONAL PRODUCTIVITY CORPORATION RIPEPulau PinangPengarah Wilayah Utara,Perbadanan Produktiviti NegaraBeg Berkunci 206, Jalan Bertam,13200 Kepala Batas, Pulau Pinang.Tel: 04-354709Fax: 04-354709
Johor BahruPengarah Wilayah Selatan,Perbadanan Produktiviti Negara,Tingkat 3, Bangunan Petronas,Batu 4 1/2, Jalan Skudai,Peti Surat 105,80710 Johor Bahru.Tel: 07-377422/377644Fax: 07-380798
KuchingPengarah Wilayah Sarawak,Perbadanan Produktiviti Negara,Tingkat 5, Bangunan Bank Negara,Jalan Satok,Peti Surat 2679,93752 Kuching.Tel: 082-246844/246941Fax: 082-259724
Kota KinabatuPengarah Wilayah Sabah,Perbadanan Produktiviti Negara,No. 08, Tingkat 7,BlokE,Kompleks KUWASA,49, Jalan Karamunsing,88000 Kota Kinabalu.Tel: 088-235837/233245Fax: 088-242815
Lain-lain
NPC juga bersedia untuk mengendalikan kursuspengurusan yang tidak tersenarai di dalam pro-gram latihan dan juga kursus suaikhas ataspermintaan mana-mana organisasi.
Ceramah Filem dalam berbagai aspekpengurusan boleh juga dirundingkan denganyuran yang berpatutan.
Pulau PinangDirector,National Productivity Corporation,Northern Region, Locked Bag 206,Jalan Bertam, 13200 Kepala Batas,Pulau Pinang.Tel: 04-354709Fax: 04-354709
Johor BahruDirector,National Productivity Corporation,Southern Region,3rd. Floor. Petronas Building,4 1/2 Miles, Jalan Skudai.P.O.Box 105,80710 Johor Bahru.Tel: 07-377422/377644Fax: 07-380798
KuchingDirector,National Productivity Corporation,Sarawak,5th. Floor, Bank Negara Building.Jalan Satok,P.O.Box 267993752 Kuching.Tel: 082-246844/246941Fax: 082-259724
Kota KinabaluDirector,National Productivity Corporation,Sabah.No. 08.7th Floor, Block E.KUWASA Complex,49, Jalan Karamunsing,88000 Kota Kinabalu.Tel: 088-235837/233245Fax: 088-242815
Others
NPC also undertakes to conduct managementcourses not listed in the training programme andtailor-made courses on request by any organisa-tion.Film talks on various aspects of management canalso be arranged for a nominal fee.
111
ICTPCE NATIONAL PRODUCTIVITY CORPORATION
FACILITIES OFNATIONAL PRODUCTIVITY CORPORATION (NPC)
The NPC is located in the commercial centre of Petaling Jaya and within walking distance of banks,hotels, post office, eating outlets and shopping centres. Transport by bus and taxi are easily available.
Training facilities:
23 lecture rooms• 5 syndicate/meeting rooms« library• multi-purpose hall• language laboratory• computer facility• audio-visual aids studio rooms« demonstration kitchen.
NPC HOTEL
The NPC complex also includes the NPC Hotel which offers all the facilities of a modern hotel.
RATE SCHEDULE
ROOM CATEGORY
Deluxe
Extra Bed
ECONOMY ROOM
Rates include breakfastand dinner
SINGLEM$
162.00
30.00
SINGLEM$
103.00
DOUBLEM$
178.00
DOUBLEM$
146.00
Rates above are inclusive of 5% government tax and 10% service charge.
Complimentary breakfast is provided for all rooms.
All rates are subject to alteration without prior notice.
IV
NATIONAL PRODUCTIVITY CORPORATION
QUALITY MANAGEMENTVENUE : NPC, PETALING JAVA
Code
QM24
QM05
QM04
QM12
QM08
QM02
QM13
QM06
QM14
QM15
QM01
QM16
QM09
QM04
QM11
QM25
Course
5S Practices for Productivityand Quality Improvement
Implementation of ISO 9000
TQC for Supervisors
QCC Appreciation Seminarfor Top Management
QCC untuk Pemudahcara
Quality Control
QCC for Facilitators
Bengkel Alat-alat QCC
Evaluation of QCCPresentation
Seminar on Managing QCCActivities
TQC for Managers
Kern QCC
Bengkel Persembahan QCC
TQC for Supervisors
Workshop on QCC Tools forFacilitatorsI
Amalan 5S bagi PeningkatanProduktiviti dan Kualiti
Date
Feb. 18
April 6
April 19 - 22
April 21
May 10 - 14
June 14 -17
June 14 -18
July 7-8
July 13 - 14
Aug. 3
Aug. 10 - 12
Aug. 17-19
Sept. 1
Sept. 13 - 16
Oct. 27 - 28
Nov. 18
ProgrammeManager
Wenceslas. S
Gian Singh
Lilian MonicaKam
Joseph Paul
Rogayah Abdullah
Gian Singh
Lilian MonicaKam
Mohd. Anuar Abd.Karim
Joseph Paul
Joseph Paul
Joseph Paul
Mohd AnuarAbd. Karim
Mohd. AnuarAbd. Karim
Rogayah Abdullah
Lilian MonicaKam
Abu Zakie Ahmad
Fees($)
100
150
400
125
625
500
625
200
250
125
375
To beComfirmed
100
400
250
100
PEE NATIONAL PRODUCTIVITY CORPORATION
QCC CONVENTION/SEMINAR 1993
Code
QM17
QM17
QM18
QM28
QM23
Course
Mini Konvensyen QCCWilayah Tengah
Mini Konvensyen QCCWilayah Tengah
Konvensyen QCCWilayah Tengah
QCC Pre-ConventionSeminar
Konvensyen QCCKebangsaan
Date
Mac 13
July 18
Sept. 25 - 27
Nov. 29 - 30
Dec.1-2
Venue
P.Jaya
P.Jaya
P.Jaya
To beconfirm-ed
To beconfirm-ed
ProgrammeManager
Nor RobaayahMohd. Nor
Sarimah Misman
KamaruddinMohamad
R.Sugunarajah
R.Sugunarajah
Fees($)
To beconfirmed
To beconfirmed
To beconfirmed
To beconfirmed
To beconfirmed
QUALITY MANAGEMENT SEMINAR/CONVENTION 1993PROMOTED BY NPC
Code
QM27
QM26
QM29
Course
2nd Asian Congress onQuality and Reliability
InternationalConvention on QCC -ICQCC 93.
8th. World ProductivityCongress
Date
May 31 -June 3
Dec. 7-13
May 23 - 27
Venue
Beijing
Bangkok
Stockholm.
ProgrammeCo-ordinator
Osman Abu Bakar
Osman Abu Bakar
Shaik RoslinahBux
Fees($)
To beconfirmed
To beconfirmed
To beconfirmed
NATIONAL PRODUCTIVITY CORPORATION ICTPCE
QM01 TQC FOR MANAGERS
Objectives
Upon completion, the participants will:
• have acquired the basic concept of TQC andbe familiar with the philosophy, objective andbenefits of TQC
• be able to apply the motivation techniques forTQC activities
• be able to apply the various tools for qualityplanning and improvement
• be able to understand how to implement TQC
Contents
• Introduction to TQC• Quality planning, control and improvement• Motivation and training for quality improve-
ment• An appreciation of the 7 QC tools• Management Tools for QC• Implementation of TQC
Methodology
• Lecture• Exercise• Case study• Film/Slide shows• Plant visit
Who should attend.
Managers, Senior Executives and Departmental Heads who wish to acquaint themselves with TQCconcept and practice and to acquire the ability to use the tools for QC to improve quality through TQC.
QM02 QUALITY CONTROL
Objectives
On completion of the course the participants will:
• be in a better position to apply the techniquesand methodologies
• have a better application knolwledge in thestatistical techniques involved
Contents
• Quality and quality control• Operator and quality control• Basic understanding of statistics• Quality problem resolving* Frequency Distribution* Control charts• Process capability studies• Operational characteristics• Quality costs• Statistical quality control
Methodology
• Case studies• Exercises• Open discussions
Who should attend
Heads of Departments, Training Personnel. Quality Control Staff and others who have a direct or indirectinterest in ensuring quality.
NATIONAL PRODUCTIVITY CORPORATION
QM04 TQC FOR SUPERVISORS
Objectives
Upon completion the participants will:
• be able to appreciate the basic concept and beaware of the philosophy, objective and ben-efits of TQC
• be familiar with the concept of quality im-provement process
• be able to apply the various tools for qualityimprovement
Contents
Introduction to quality and Total QualityControl
Role of supervisors in TQC
The concept of Quality Improvement
The 7 QC Tools and their applications
An appreciation of Management Tools forQC
MethodologyLectureExerciseCase studiesFilm/Slide shows
Who should attend
Supervisors, Foremen, and Supervisory Personnel who are directly involved or who will be involved inquality improvement activities.
NATIONAL PRODUCTIVITY CORPORATION
QM05 IMPLEMENTATION OF ISO 9000
Objectives
Upon completion, the participants will be able to:
• understand the requirement for the imple-mentation of ISO 9000
• understand what is Quality System and itsstructure
Contents
Background to ISO 9000
Quality System - What are they.
Structure of the Quality System
Understanding ISO 9000 Quality Standard
Exercise - Interpreting the standard
Methodology
LectureExerciseGroup discussion
Who should attend
Managers. Senior Executives and Departmental Heads who wish to know more about ISO 9000.
QM06 BENGKEL ALAT-ALAT QCC
Objektif
Mernberikan kemahiran kepada ketua-ketuaKumpulan QCC di dalam memahami danmenggunakan alat-alat QCC.
Mernberi latihan dalam amalan alat-alat statistikdalam aktiviti QCC.
Kandungan
Cungkilan budi
Rajah Ishikawa
Pareto
Histogram
Graf dan Carta
Metodologi
SyarahanLatihanBengkel
Peserta
• Ketua-ketua kumpulan QCC dan juga ahli-ahli yang berpontesi sebagai ketua (bakal ketua}.
NATIONAL PRODUCTIVITY CORPORATION
QM07 QCC UNTUK KETUA KUMPULAN
Objektif
Memberikan pengetahuan QCC kepada ketuakumpulan:
• Memberikan kemahiran-kemahiran yangberkesan untuk membentuk dan mengetuaikumpulan-kumpulan dalam aktiviti-aktivitimereka.
• Memberikan kemahiran persembahan QCCyang berkesan.
Kandungan
Falsafah dan Konsep QCCKebaikan-kebaikan/faedah-faedah QCCKepirnpinan dan perhubungan sesamamanusia dalam QCCKemahiran-kemahiran sosial dalam QCCAlat-alat dan teknik-teknik QCC bagimenyelesaikan masalahKemahiran-kemahiran dalam persembahanMengendalikan rnesyuarat QCC
Metodologi
SyarahanLatihanKajian Kes
Pcserta
Penyelia-penyelia, foreman, ketua-ketua bahagian pengeluaran dan semua ketua-ketua yang berpotensimengetuai QCC yang diperkenalkan oleh pemudahcara-pemudahcara.
QM08 QCC UNTUK PEMUDAHCARA
Objektif
Memahami konsep asas operasi dan falsafahQCC
Untuk membantu dan membimbing ahli-ahliQCC
Topik
Falsafah. konsep, objektif, faedah & operasiQCC
Organisasi & pentadbiran QCC
QCC sebagai faktor motivasi
Alat-alat & teknik penyelesaian masalah
Kemahiran persembahan
Kriteria penilaian
MetodologiSyarahanKerja projek
Peserta
Ketua-ketua Jabatan atau bahagian, pegawai-pegawai bahagian latihan yang terlibat secara langsungataupun tidak langsung di dalam aktiviti QCC.
NATIONAL PRODUCTIVITY CORPORATION
QM09 BENGKEL PERSEMBAHAN QCC
Objektif
Mengenalpasti cara-cara menghasil danmenyampaikan satu projek QCC yang baik
Menerangkan penggunaan alat AVA di dalampersembahan projek QCC
Menerangkan kriteria penilaian di dalampersembahan projek QCC
Kandungan
Bagaimana merangka kertas projek
Menggunakan AVA dengan berkesan
Langkah-langkah membuat persembahan
Soal jawab dalam QCC
Mctodologi
SyarahanLatihan
Peserta
Ketua Kumpulan
QM10 BENGKEL KEPIMPINAN QCC UNTUK KETUA KUMPULAN
Objektif
Memberikan kemahiran di dalam kepimpinandan juga pembentukan kumpulan.
Memperlihatkan kepentingan kepimpinan danpembentukan kumpulan dalam QCC
Kandungan
Kepimpinan dalam QCC
Pembentukan kumpulan dan QCC
Kerjasarna dan penglibatan ahli kumpulan
Metodologi
SyarahanLatihanBengkel
Peserta
• Ketua kurnpulan QCC dan juga ahli-ahli yang berpotensi sebagai ketua (bakal ketua)
UTIPG NATIONAL PRODUCTIVITY CORPORATION
QM11 WORKSHOP ON QCC TOOLS FOR FACILITATORS 1̂«
Objectives
• To understand QCC tools and its applicationin problem solving
• To acquire an understanding of the principlesunderlying the various techniques of qualitycontrol
• To develop skills in applying the techniques ofquality control, especially those of controlcharts, sampling, problems of quality controland finished product quality control.
Contents
* Basic concepts of quality control
• Data collection, presentation and analysis
• Pareto Diagram
• Histogram
• Charts
• Practical case study
Methodology• Lectures• Exercise• Groupwork
Who should attend
Facilitators
QM12 QCC APPRECIATION SEMINAR FOR TOP MANAGEMENT
Objectives
To enable participants to:
• appreciate and evaluate the QCC conceptand philosophy
• identify a QCC structure and its functionswithin an organsation.
• understand the role of management in intro-ducing and sustaining QCC activities.
• determine the feasibility of QCC activities intheir own organisations.
Contents
• QCC concept, philosophy and objectives
• Benefits of QCC
* Management role in introducing and sus-taining QCC activities
• QCC organisation structure
• QCC readiness survey
Methodology
* Lectures• Workshops
Who should attend
Chief executives, directors, managers, senior executives, departmental heads and other senior personnelwho wish to acquaint themselves with the QCC concept and practice.
10
NATIONAL PRODUCTIVITY CORPORATION
QM13 QCC FOR FACILITATORS
Objectives
To provide an understanding of the basicconcept, operation and philosophy ofQCC.
To enable participants to train and guide QCCmembers and to facilitate them in carrying outtheir projects.
Contents
QCC concepts, objectives, benefits and itsoperation.
QCC Tools - approach and techniques
QCC implementation procedure
Evaluation criteria
MethodologyLecturesProject work
Who should attend
Head of departments, managers, training personnel, and those who are involved in managing orfacilitating QCC activities.
QM14 EVALUATION OF QCC PRESENTATION
Objectives
To enable participants to
« understand the factors taken into considera-tions when evaluating QCC presentations
• develop skills in judging QCC presentations
Contents
The PDCA process
The evaluation criteria for QCC presenta-tions
Practice and feedback
Methodology
LecturesExercisesWorkshops
Who should attend
QCC facilitators and other executives who may be required to act as judges during QCC presentations
11
NATIONAL PRODUCTIVITY CORPORATION
QM15 SEMINAR ON MANAGING QCC ACTIVITIES
Objectives
To provide a forum for QCC practitionersto exchange experience in managing QCCactivities
Topics
Project selection
Planning and scheduling meeting andactivities
Getting participating
Incentives and motivation
Budgeting for QCC
Methodology
Case presentationsGroup discussion
Who should attend
Heads of departments, facilitators and others responsible for managing and sustaining QCC activities inan organisation.
QM16 KEM QCC
Objektif
Mernahami dan menambah sifat-sifatkepirnpinan yang sedia ada.
Menambah kepakaran di dalampengalaman alat-alat QCC di dalamkegiatan QCC
Menambah taraf keyakinan diri semasamenyampaikan persembahan QCC denganbantuan alat-alat pandang dengar
Kandungan
Latihan-latihan kumpulan
Kegiatan riadah
Bengkel
Metodologi
BengkelSyarahanLatihan
Peserta
Ketua dan ahli kumpulan
12
NATIONAL PRODUCTIVITY CORPORATION
QM17 MINI KONVENSYEN QCC
Objektif
Member! pendedahan kepada kumpulanQCC yang baru ditubuhkan dalarn membuatpersembahan di hadapan orang ramai
Memberi peluang bertukar pengalamandalam kegiatan QCC
Memberi dorongan kepada kumpulan QCCyang baru ditubuhkan untuk menunjukkankeupayaan kumpulan di dalammelaksanakan projek.
Kandungan
Persembahan oleh Kumpulan-kumpulanQCC yang baru
Pescrta
• Ahli kumpulan QCC terdiri dari kumpulan-kumpulan QCC yang berusia kurang daripada 2 tahun
• Tidak pernah rnenyertai mana-mana konvensyen (mini/wilayah/kebangsaan) sebelumnya.
• Pemerhati terbuka kepada semua yang ingin mendapatkan pendedahan kepada pencapaiankumpulan-kumpulan QCC.
QM18 KONVENSYEN QCC WILAYAH
Objektif
Memilih kumpulan kawalan mutu yang terbaiksekali untuk rnenyertai Konvensyen QCCperingkat Kebangsaan
Memberi peluang kepada QCC di organisasianda bertukar pengalaman dengan QCC diorganisasi lain di Malaysia
Menggalakkan pemesatan kegiatan QCC diseluruh negara
Membolehkan organisasi-organisasi yangbaru menceburkan diri dalam QCCmengambil contoh dari organisasi yang lebihberpengalaman
Kandungan
Persembahan oleh kumpulan-kumpulanQCC
Pescrta
• Peserta - Kumpulan Kawalan Mutu yang terbaik dari organisasi dijemput menyertai konvensyen ini.
• Persembahan - Kami juga menggalakkan pernyertaan dari sebanyak organisasi yang mungkin. Walaubagaimanapun, NPC berhak membuat keputusan muktamad berkenaan penerimaan pencalonan.
• Pemerhati - Penyelia-penyelia, pengurus-pengurus, pemudahcara, penggalak-penggalak, ahli-ahlidan bakal ahli QCC, Wakil-wakil Kesatuan Sekerja dan semua yang berminat dengan kegiatan QCC.
13
NATIONAL PRODUCTIVITY CORPORATION
QM23 KONVENSYEN QCC KEBANGSAAN
Objektif
Menggalakkan perkembangan QCC di seluruhnegara untuk menjadi amalan hidup pekerja
Menghargai penglibatan pekerja dalammengemukakan dan menyelesaikari masalahdi tempat kcrja
Sebahagian daripada usaha un tukmeningkatkan produktiuiti dan kualiti negara
Kandungan
Persembahan oleh Kumpulan-kumpulanQCC yang terpilih dari Konvensyen Wilayah.
Pescrta
• Permohonan adalah dipelawa dari organisasi swasta untuk menyertai konvensyen tersebut
• Ketua-ketua Jabatan, Pengurus-pengurus Bahagian Perjawatan dan kakitangan, Bahagian KawalanMutu. Penyelia dan Pemudahcara serta ahli-ahli QCC yang terlibat.
QM24 5S PRACTICES FOR PRODUCTIVITY & QUALITY IMPROVEMENT
Objective
At the end of the course participants should beable to:
• Understand the importance and theconcept of 5S
• implement at as a basis for other improve-ment activities.
Contents
• Introduction
- Housekeeping- Workplace organisation- 5S for Good Housekeeping Practices
• The importance and benefit
• 5S
« integrating 5S as a basic for improvementactivities
• Guidelines on implementation
Who should attend
Those interested to improve their housekeeping or involved with any improvement activity
14
NATIONAL PRODUCTIVITY CORPORATION
QM25 AMALAN 5S BAG! PENINGKATAN PRODUKTIVITI & KUALITI
Objektif
Di akhir kursus ini, diharap peserta akan:
• Memahami konsep 5S dan yakin dapatmetaksanakan bersama lain-lain aktivitipeningkatan
Kandungan
Pengenalan
- Penjagaan kebersihan- Penyelenggaraan tempat kerja- Amalan penjagaan kebersihan secara 5S
Kepentingan dan faedahnya
5S
Integrasi 5S sebagai asas lain-lain aktivitipeningkatan
Perlaksanaan
Metodologi
CerarnahPerbincangan
Peserta
Semua yang berminat untuk meningkatkan lagi tahap kebersihan atau mereka yang terlibat dalam aktivitipeningkatan produktiuiti dan kualiti.
QM29 8TH. WORLD PRODUCTIVITY CONGRESS
Objectives
To study productivity in relation to the worldaround us and to formulate strategies for promo-ting productivity on a global scale.
Theme
The Market Economy - The strategy for growth
Who should attend
Company executives, government leaders, engineers, economist and other industrialists and researcheswho are involved or interested in productivity issues.
15
NATIONAL PRODUCTIVITY CORPORATION
QM27 2ND ASIAN CONGRESS ON QUALITY & RELIABILITY
Contents:
Paper presentations concerning the Theme
Technical visits
Sightseeing to famous hitorical sites aroundBeijing
Post Congress Tours (optional)
Objectives:
To discuss and find out practical ways ofadvancing Quality that suit to different situa-tion
To share views, knowledge and experienceamong the participants
To promote Quality & Reliability ideas in theregion
Who should attend:
CEO's. HR and Training Managers. QC Managers and Supervisors and those who are involved andinterested in implementing QC activities in their organisation.
QM26 ICQCC '93 - BANGKOK
Objectives:
To share views and experience of imple -menting QCC activities with internationalpariticipants
To gain knowledge of implementing QCCin the school environment
To enjoy memorable sights and scenes ofThai culture with total satisfaction of Thaihospitality
Contents:
Presentation of Case Reports implementedin the factories by QC Circles
Presentation of reports on promotion,education and management of QCCactivities by Managers
Plant visits and Discussion
Post Convention Industrial Tour (optional)
Who should attend
CEO's. HR and Training Managers, QC Managers, Facilitators. Circle members and those interested toimplement QCC activities in their organisation.
16
NATIONAL PRODUCTIVITY CORPORATION fflPCEPRODUCTIVITY MANAGEMENTVENUE .- NPC, PETALING JAVA
Code
PR 01
PR O2
PR 11
PRO?
PROS
PR 09
PR 10
PR 06
PROS
PR 04
PR 12
Course
Understanding Productivityfor Supervisors
Pengenalan Produktivitiuntuk Penyelia
Bengkel Asas Pengukuranuntuk Penyelia
Measuring Resource Productivityin Manufacturing
Productivity Diagnosis asA Strategic Management Tool
Assessing Company's Abilityto Pay
Linking Profitability,Productivity and Wages
Organisation and Method
Pengurusan Fail dan Rekod
Filing and RecordsManagement
Programme on ManagementConsultancy
Date
Sept. 14-16
June 15-17
Oct. 15
Feb. 9-11
May 11-12
Aug. 3-4
Oct. 5-6
June 7-10
June 22 - 24
Dec. 6-8
June 7-11
ProgrammeManager
Roziana Hj. Othman
Aroni Mat Isa
Ahmad Fadzil Mahmud
Mohd Zaki Ibrahim
Zadiah Zainuddin
Norzirin Ariffin
Izani Ishak
Wenccslas S.
Mohd Faudzi Hanafiah
Md. Khairi Yaacob
Othman Ismail/Hamzah Ahmad
Fees($)
300
300
100
375
250
250
250
400
300
300
500
19
NATIONAL PRODUCTIVITY CORPORATION
PR01 UNDERSTANDING PRODUCTIVITY FOR SUPERVISORS
Objectives
On completion of the course:
• Participants will appreciate their importantrole in improving productivity at their level inthe firm.
• They should be able to understand and applya basic concept of productivity measurementand its analysis.
Contents
Basic concepts of productivity and relatedsubject
Supervisor's role and contribution towardsfirm's productivity
Productivity objective and its importance increating quality of working life.
Factors contributing to higher productivity
Main obstacles to productivity improvement
Productivity programmes in the organisation
Productivity measurement concept
Case studies on basic productivity measurement and quick productivity analysis.
Who should attend
Supervisory personnel or middle managers in industries.
20
NATIONAL PRODUCTIVITY CORPORATION
PR02 PENGENALAN PRODUKTIVITI UNTUK PENYELIA
Objektif
Di akhir kursus:• Peserta akan dapat melihat nilai surnbangan
mereka yang penting kepada peningkatanproduktiviti di peringkat masing-masing didalam firma
• Peserta akan mendapat pengetahuanmengenai konsep asas pengukuran produktivitidi sesebuah f irma dan cara untukmelaksanakannya
Kandungan
Konsep asas produktiviti
Peranan penyelia dan sumbangannyaterhadap produktiviti
Matlamat produktiviti dan kepentingannyadi dalarn meningkatkan mutu gaya kehidupansesebuah organisasi
Faktor-faktor yang membantu danmenghalang produktiviti
Program-program produktivit i un tukorganisasi dan faedahnya
Konsep pengukuran produktiviti dan analisismengenainya
Metodologi
Syarahan dan perbincanganKajian dan perbincanganPersembahan kumpulan
Peserta
Penyelia-penyelia atau pengurus pertengahan yang terlibat secara langsung di peringkat penyeliaan
21
KHPCE NATIONAL PRODUCTIVITY CORPORATION
PROS WORKSHOP ON PRODUCTIVITYMEASUREMENT FOR SUPERVISORS
Objectives
At the end of the programme, the participantsshould be able to:
• Gain an understanding of the basic concept,application and analysis of productivity meas-urement
• Appreciate their important role and contribu-tion towards upgrading company productivity
• Make them aware of significance of productiv-ity towards company growth and their ownwelfare improvement
Contents
Basic productivity concepts and measurement
Impact of productivity improvement on com-pany growth
Productivity measurement guide and exer-cise
Who should attend
• Supervisory personnel in industries
• Middle managers with supervisory functions
PR04 FILING AND RECORDS MANAGEMENT
Objectives
At the end of the course participants will:
• be acquainted with the principles, moderntechniques and efficient procedures in filing
* be able to effect the good practices in hisworkplace
Contents
• The need for data management• Filing methods and classification• File control• Filing equipment and layout• Record retention and disposal• Housekeeping• Relevant participant work problems• Computer usage in the office
Methodology
• Case studies• Film shows• Discussion• Visit to the Archives
Who should attend
All personnel involved in the filing and records management activities.
22
NATIONAL PRODUCTIVITY CORPORATION
J^^H^ PROS PENGURUSAN FAIL DAN REKOD ^^^^^1
Objektif
• Memperkenalkan prinsip-prinsip. teknik-teknik moden dan tatacara yang sewajarnya didalam pengurusan fail dan rekod organisasiuntuk rnelancarkan aktiviti organisasi bagimeningkatkan produktiviti.
Kandungan
• Kaedah dan klasifikasi fail• Kawalan fail-fail• Susunatur dan peralatan fail• Penyimpanan dan pemusnahan rekod-rekod• Penggunaan komputer di pejabat• Perbincangan terhadap masalah peserta
Metodologi
• Ceramah• Kajian Kes• Filem
Peserta
Untuk seinua kakitangan yang terlibat di dalam pengurusan fail atau mengendalikan rekod-rekod.
PR06 ORGANISATION AND METHODS (OFFICE PRODUCTIVITY)
Objectives
At the end of the course participants will:
• be familiar with the various techniques used byO&M specialist in improving the flow ofinformation in the organisation
• be able to improve White Collar Productivity
Contents
* Productivity concepts• Method study in the office• Charting techniques of office activities• Work sampling• Forms design and control• Office layout• Work measurement and work standards• Office automation
Methodology
• Case studies• Exercises• Open discussions• Film show
Who should attend
Office Managers, Personnel Officers, Office Administrators, Work Study Officers, Senior Clerical Staffand others involved in paperwork, the creation and processing of information and office management.
23
RIPE NATIONAL PRODUCTIVITY CORPORATION
PRO7 MEASURING RESOURCE PRODUCTIVITY IN MANUFACTURING
Objectives
After the completion of the programme,participants would be able:
• To enhance their awareness of productivity ina manufacturing environment.
• To identify broad guidelines for the collection,measurement and analysis of data on pro-ductivity
• To understand the concept and implementthe methodology of productivity measure-ment and analysis at the enterprise level
Contents
Basic concepts of productivitySignificance of productivity measurementMeasures of outputs and inputsOverview of performance/productivity ra-tiosPhysical and value measuresFactor productivity ratiosNature and sources of dataExamples of productivity measurement andanalysis in a manufacturing situation.
Who should attend
Senior managers. Middle Managers, Accountants, Personnel Managers and Trade Union Executives.
PROS PRODUCTIVITY DIAGNOSIS AS A STRATEGICMANAGEMENT TOOL
Objectives
After the completion of the programme,participants would be able:
• To develop a suitable productivity measure-ment & diagnosis system for strategic making.
« To apply the system as an intregra! part of thecompany's business strategy for better per-formance.
Contents
Basic concepts of productivity and produc-tivity management
Improving profitability and productivitythrough higher value added
Linking ROI, profitability, productivity andcapital rotation
How to implement a productivity diagnosisin a company
Case examples of productivity diagnosis
Who should attend
Senior Managers, Middle Managers, Accountants, Personnel Managers and Trade Union Executives.
24
NATIONAL PRODUCTIVITY CORPORATION RfPCEPR09 ASSESSING COMPANY'S ABILITY TO PAY
Objectives
After the completion of the programme, partici-pants would be able to:
• assess the company's organisation perform-ance and its future growth.
• develop a suitable framework for rewardingworkers' efforts in line with productivity growth .
• implement a flexible system of wage compen-sation upon the company's ability to pay.
Contents
• Basis concepts of productivity• Different methods of wage setting and
compensation• Role of enterprise in wage-setting• Methods of calculating organisation
performance and future productivitygrowth
• Methods of calculating appropriatewages
• Linking wage setting and productivity• Productivity gain sharing• Case examples of an organisation's wage
system.
Who should attend
Accountants. Personnel Managers, Middle Managers and Industrial Relations Executives.
PR10 LINKING PROFITABILITY, PRODUCTIVITY AND WAGES
Objectives
After the completion of the programme, partici-pants would be able to:
• become familiarised with the linkages be-tween incentive schemes and productivitygrowth.
• enhance their ability to identify practical solu-tions to wage structures based upon suitablemeasures of productivity and profitability
• develop and implement incentive schemesthat link wage, profitability and productivity
Contents
• Basic concepts of productivity• Concept of incentive schemes and wages• Conceptual framework for linking wages
with productivity• interface with HRD: technology and pro
ductivity improvement strategies• Modalities of developing linkage between
productivity and wages including employeesparticipants
• Distribution of gains among all claimants:promotion of skill development and technological upgradation
Who should attend
Senior Managers, Middle Managers, Accountants, Personnel Managers and Industrial Relations Executive.
25
NATIONAL PRODUCTIVITY CORPORATION
PR11 BENGKEL ASAS PENGUKURAN PRODUKTIVITI UNTUK PENYELIA
Objcktif
Di akhir program ini peserta akan dapat:-
« Memahami tentang konsep asas.menggunakan dan membuat analisispengukuran produktiviti
• Menghargai akan kepentingan peranan dansumbangan mereka ke arah peningkatanproduktiviti syarikat
• Menyedari tentang kepentingan produktivitike arah pertumbuhan syarikat dan peningkatandi dalarn kualiti hidup untuk bekerja
Kandungan
Konsep-konsep asas dan pengukuranproduktiviti
Kesan peningkatan produktiviti ke arahpertumbuhan syarikat
Garis panduan dan latihan pengukuranproduktiviti
PESERTA
Kakitangan PenyeliaanPengurusan Pertengahan yang menjalankan tugas penyeliaan.
PR12 PROGRAMME ON MANAGEMENT CONSULTANCY
Objectives
To provide participants with systematicapproach for carrying out consultancy andadvisory services.
To equip participants with the analytical anddiagnostic skills necessary to identify manage-ments' problems and assist them with themaking of practical recommendations for im-provement of the client organisation.
To enable participants to acquire professionalethics in management consultancy and advi-sory practices.
Contents
Role of Management ConsultantsConsultancy ProposalConsultancy ProcessDiagnosis: Financial and ProductivityAnalysisDiagnosis: Production AnalysisDiagnosis: Human Resource AnalysisDiagnosis: Marketing AnalysisDiagnosis: IntegrationReport PreparationCodes of Professional Conduct
MethodologyLecturesCase StudiesDiscussions
Who should attend
Industrial extension officers who are involved in giving management assistance for Small, Mediumand also Large enterprise.Management and staff of industrial development agencies in public/private sector includingfinancial institutions and banks.Companys' personnel who are involved in upgrading productivity levels.Those who are interested.
_
NATIONAL PRODUCTIVITY CORPORATION RIPEHUMAN RESOURCE MANAGEMENT
VENUE : NPC, PETAUNG JAVA
Code
HR09
HR12
HR05
HR11
HR02
HR12
HR09
HR11
HR03
HR03
HR06
HR13
HR14
HR08
Course
Leadership and HumanRelations for Managers
Training Management (TM II)
Motivation and Job Satisfaction
Training Methodology (TM I)
Strategic Planning andManagement
Training Management (TM II)
Leadership and Human Relationsfor Managers
Training Methodology (TM 1}
Pembangunan dan PengurusanKeselamatan
Pembangunan dan PengurusanKeselamatan
Motivasi dan Kepuasan Bekerja
Komunikasi Interpersonaldi Tempat Kerja
Motivasi Pekerja
Leadership and HumanRelations for Supervisors
Date
April 12 - 16
May 17 - 22
June 14-16
July 19-23
Aug. 16 - 18
Sept. 20 - 25
Oct. 25 - 29
Nov. 22 - 26
Feb. 15-19
June 14 - 18
April 12-14
June 28 - 30
Nov. 2-4
May 17 - 19
ProgrammeManager
Amran Muhammad
Zainon Bakar
Megat Akbarudin Ismail
Rauzah Zainal Abidin
Megat Akbarudin Ismail
Zainon Bakar
Amran Muhammad
Rauzah Zainal Abidin
Maheran Mohamed
Maheran Mohamed
Anuar Pandak Ahmad
Kasim Ahmad
Kasim Ahmad
Anuar Pandak Ahmad
Fees<$>
625
625
375
625
375
625
625
625
500
500
300
300
300
300
29
RIPG NATIONAL PRODUCTIVITY CORPORATION
HR02 STRATEGIC PLANNING AND
Objectives
To understand strategic planning and man-agement process
To provide guidelines for external and internal(company) analyses to realise competitiveadvantage, opportunities as well as strengthsand weaknesses.
To formulate guideline for actions based onabove analysis for future business manage-ment.
Contents
Nature and Purpose of Strategic Planningand Management.
Mission Statement- Importance of vision into the future- Essentials of a good vision
Environmental (External) Analysis- Industry Structure Analysis- General Environment- Opportunities/Threats
Internal (company) Analysis- Potentials, capabilities- Existing strengths, weaknesses- Formulating guideline for action.
Intergrating the above analysis into a planfor action. '
Who should attend
Managers. Executive and Owner (Owner/Manager)
30
NATIONAL PRODUCTIVITY CORPORATION
HR03 PEMBANGUNAN DAN PENGURUSAN KESELAMATAN(SECURITY DEVELOPMENT AND MANAGEMENT)
Objektif
Mengkaji konsep dan ancamankeselarnatan rnasakini dan mempelajariteknik-teknik yang sesuai untukmengatasinya.
Mempelajari kaedah-kaedah menubuhdan menguruskan unit keselamatandengan teratur dan rnendapatkanperkhidmatan keselamatan kontrakyangbermutu.
Meningkatkan kebolehan kepimpinan danpenyeliaan kakitangan yang berkesan
Kandungan
Ancaman-ancaman keselamatanmasakini dan rancangan mencegahnya.
Prinsip-prinsip pemerhatian keselamatan.
Konsep keselamatan masakini.
Pendekatan kepada keselamatan fizikal.
Program kesedaran keselarnatan untuksemua kakitangan dalam organisasi.
Fungsi dan garis panduan keselamatan.
Bom dan letupan
Undang-undang dan peraturan; Hakpertahanan persendirian, tangkapanorang preman dan peraturan senjataapi.
Siasatan awalan fakta kes dan laporan
Laporan polls dan latihan amali.
Keselamatan kebakaran; pencegahan,alat kelengkapan dan pengendaliannya.
Kerjasama antara Unit keselamatansesebuah organisasi dengan polls dalammencegah dan menyelesaikan kes-kesjenayah.
Pemilihan kakitangan keselamatansendiri dan perkhidmatan keselamatankontrak.
Pengurusan projek keselamatan.
Penelitian keselamatan (Security Sur-vey).
Rancangan kecemasan (ContingencyPlanning) kakitangan dalam organisasi.
Disiplin dan penyeliaan yang berkesan.
Peserta
Penyelia, Pegawai dan Pengunis, Pegawai/Pengurus Pentadbiran/Harta dan sesiapa juga pegawaiyang tugasnya melibatkan penyeliaan keselamatan secara langsung atau tak langsung.
31
NATIONAL PRODUCTIVITY CORPORATION
HR05 Motivation & Job Satisfaction
Objectives
At the end of the programme, participants shouldbe able to:
• Understand motivation and interpret itsmeaning and implication for managers.
• Explain how employee attitudes are formed inthe organisation.
• Explain how needs and supervisory styles(leadership) of managers influence and effectemployee attitudes and motivation.
• Identify some ways in which they are motivatedand the ways in which they motivate others.
• Formulatate a plan to increase their self-motivation and their motivation of others.
Contents
• Motivation defined
• Maslow's hierarchy of needs
• Herzberg's 2-factor theory
• Job enrichment
• The nature of attitudes
• Attitudes formation
• Attitudes change
• Various approaches to motivation
Methodology
Lecture. Experiential Learning Techniques,Case Studies, Instrumental Feeback Tech-niques. Film Discussions, Small GroupsPresentation.
Who Should Attend
Middle managers and senior supervisors whose job requires them to interact with and motivate otherpersonnel.
.32
NATIONAL PRODUCTIVITY CORPORATION
HR06 Motivasi & Kepuasan Bekerja
Objektif
Di akhir kursus ini diharapkan peserta akan dapat:-
• Memahami tentang perbedaan individu didalam organisasi dan menerangkan bagaimanapembentukan dan perubahan sikap berlaku.
• Mengetahui fak tor - fak tor yang bolehmembawa kepada kepuasan bekerja.
• Mengenali cara-cara berkesan untukmendorong din sendiri dan orang lain.
• Menganalisis, menilai dan mengawal prestasikerja.
Kandungan
Definisi Motivasi
Pendekatan Teori Motivasi
Kepuasan Bekerja
Pembentukan dan Perubahan Sikap
Lingkaran rnotivasi
Kontrak psikologi
Kehendak-kehendak pekerja
Teori X - Teori Y
Perbincangan Filem
Metodologi
SyarahanKajian kesInstrumentationPerbincangan kurnpulanLatihan ringkas
Peserta
Penyelia-penyelia atau ketua-ketua bahagian yang terlibat dalam menyelia dan mendorongorang lain.
33
NATIONAL PRODUCTIVITY CORPORATION
HR07 Pimpinan & Perhubungan Sesama Manusia
Objektif
Di akhir kursus ini. diharap peserta akan dapat:
• Mcmahami kepentingan aspek-aspekkepimpinan dan perhubungan sesama manusiayang dapat dipraktikkan dalam tugas-tugaspenyeliaan.
• Mengenalpasti gaya pimpinan yang palingberkesan bersesuaian dengan situasi kerjapenyeliaannya.
• Mempraktikkan kaedah-kaedah semasa"Kepimpinan dan perhubungan sesamamanusia" di dalam penyeliaan pekerja demimencapai matlamat organisasi.
Kandungan
• Proses penyeliaan
• Tugas. fungsi dan kualiti penyelia
• Konsep kepimpinan dan gaya-gayanya
• Faktor-faktor mempengaruhi individu
• Asas-asas perhubungan yang baik
• Masalah dan penyelesaian masalah
• Mengendali perubahan dan mengatasipenentangan perubahan
• Mendekati kerjasama pekerja
Metodologi
Syarahan; Kajian Kes; Tayangan Filem danPerbincangan Kurnpulan: Latihan StrukturPengalaman; Instrumentation; Latihan MainPeranan, AVA-Transparency Slides; Nota-NotaEdaran.
Peserta
Terdiri dari Penyelia-Penyelia, Pegawai Kesatuan Sekerja, Pihak Pengurusan dan kakitangan yangterlibat dengan tugas Penyeliaan Pekerja-Pekerja.
34
NATIONAL PRODUCTIVITY CORPORATION
HR08 LEADERSHIP AND HUMAN RELATIONS FOR SUPERVISORS
Objectives
At the end of the course, the participants shouldbe able to:
• identify the most appropriate situational lead-ership style that can be used in a specificmanagement situation
* recognise individual differences and ways ofinteracting with them
• apply specific problem analysis techniques tosolve problems
• apply the various situational leadership stylesand specific principles of human relations inhandling people in organisation.
Contents
• Introduction to Leadership• Situational Leadership defined• Leadership Style of Leaders and Maturity
of Followers.• Understanding Human Differences• Formation and Development of Attitudes.• Principles of Effective Human Relations• Problem Analysis Technique.• Managing Change
Methodology
Lectures, Case Studies, Structured Experience,Group Discussion, Instrumentation, Role Play.
Who should attend
Supervisors whose work result will depend on their ability to lead people and to create effective humanrelations at work.
HR09 LEADERSHIP AND HUMAN RELATIONS FOR MANAGERS
Objectives
At the end of the course, the participants should beable to:
• identify the most appropriate situational lead-ership style that can be used in a specificmanagement situation
• recognise individual differences and ways ofinteracting with them
• apply specific problem analysis techniques tosolve problems
• apply the various situational leadership stylesand specific principles of human relations inhandling people in organisation.
Contents
• Introduction to Leadership• Situational Leadership defined• Leadership Style of Leaders and Maturity of
Followers.• Understanding Human Differences• Formation and Development of Attitudes.• Principles of Effective Human Relations• Problem Analysis Technique.• Managing Change
Methodology
Lectures, Case Studies, Structured Experience,Group Discussion, Instrumentation, Role Play.
Who should attend
Managers whose work result will depend on their ability to lead people and to create effective humanrelations at work.
35
NATIONAL PRODUCTIVITY CORPORATION
———————————————————————————————————————————————————————————HR10 MANAGEMENT FOR MANAGERS
Objectives
At the end of the course, the participants shouldbe able to:
• increase their knowledge and understandingof the management principles and practices
• increase their knowledge and understandingof behaviour in organisation
• develop their skills and effectiveness in man-aging people in the organisation
Contents
« Introduction to Management
* Principles and Processes
• Management Functions
• Roles of Managers
* Understanding Behaviour in Organisation
* Managerial Effectiveness
Methodology
Lectures, Group Discussions, Case Studies,Structured Experiences, and Films.
Who should attend
This course is designed for young executives who are in need of mastering the art of management. Itis also suitable for managers at all levels as a refresher course.
HR11 TRAINING METHODOLOGY 1
Objectives
At the end of the course, the participants shouldbe able to:
• apply the various training methods that areappropriate for adult training
• Know how to use audio visual aids effectively
• Know how to write learning objectives andprepare a lessson plan for their training ses-sion
• use the above skills to assist them to becomeeffective trainers
Contents
* Importance of Training Function
• Learning Process
« Use of Audio Visual Aids
• Communication Skills for Trainers
• Experiential Learning Techniques
« Use of Case Studies, Role Plays in Training
MethodologyLecturesSyndicate DiscussionsProject workCase Studies
Who should attend
This course would be suitable for personnel who are directly involved in training others in their organisations.
36
NATIONAL PRODUCTIVITY CORPORATION
HR13 Komunikasi Interpersonal Di Tempat Kerja
Objektif
Di akhir kursus ini peserta akan dapat:
• Memahami erti dan kepentingan komunikasidi tempat kerja.
• Memahami proses komunikasi dan alat-alatkomunikasi antara pekerja.
• Mengenalpasti halangan-halangan kepadakomunikasi yang berkesan.
• Memahami prinsip-prinsip komunikasi danmenghindari krisis dalam komunikasi.
Kandungan Kursus
« Member! definisi komunikasi dan kepentingankomunikasi dalam pembangunari fizikal, sosialdan ekonomi.
• Prinsip-prinsip komunikasi di tempat kerja.
• Proses komunikasi.
• Latihan komunikasi - sehala dan dua hala.
• Rangkaian komunikasi.
• Faktor-faktor penghalang terhadapkomunikasi yang berkesan
HR14 Motivasi Pekerja
Objektif
Di akhir kursus ini peserta akan dapat:
• Pengetahuan untuk mengenalpasti danmenghindari halangan-halangan motivasi.
• Berpengetahuanuntukmemotivasikanpekerjadengan lebih berkesan.
Mengetahui dan memahami prinsip-prinsipmotivasi.
Kandungan Kursus
Memberi definisi dan memahami konsepmotivasi dalam din.
Halangan-halangan kepada motivasi dan cara
mengatasinya.
Prinsip-prinsip motivasi.
Latihan penghayatan motivasi.
Kesimpulan terhadap motivasi yang meliputi- Teori motivasi- Keperluan-keperluan tugas, kumpulan dan
individu
37
NATIONAL PRODUCTIVITY CORPORATION RHPGPRODUCTION MANAGEMENTVENUE : NPC, PETALING JAVA
Code
PM01
PM03
PM04
PM05
PM02
PM12
Course
Industrial Safety 1
Production Planning and Control
Store and Stock Management
Maintenance Management
Industrial Safety 2
Method Study (ShopfloorOperations)
Date
April 26 - 29
May 10 - 14
May 24 - 26
July 12 - 15
July 26 - 29
Aug. 2 -5
ProgrammeManager
Mohd. Faudzi Hanafiah
Gian Singh
Abu Zakie Ahmad
Shahdan Md. Lani
Abu Zakie Ahmad
Md. Khairi Yaacob
Fees($)
400
625
300
400
400
400
41
fflPCE NATIONAL PRODUCTIVITY CORPORATION
PM01 INDUSTRIAL SAFETY 1
Objectives
To give participants a greater awareness ofthe Importance of Industrial Safety
At the end of the programme, the partici-pant should be able to audit his plant'ssafety.
Contents
Principles of Accident PreventionPlant Safety InspectionJob Safety AnalysisAccident Investigation,Reporting and AnalysisThe Role of Management for SafetyGuarding of MachineryPersonal Protective Equipment
Methodology
Case StudiesFilm ShowsOpen DiscussionsPlant Visit
Who should attend
This course is suitable for Supervisors, Safety Officers, Personnel Officers and Management Personneland all those involved in Industrial Safety Work.
PM02 INDUSTRIAL SAFETY 2
Objectives
To give participants advanced training inIndustrial Safety
To highlight the close relationship betweenSafety and Production Efficiency
At the end of course, the participant wouldhave upgraded his technical knowledge onIndustrial Safety.
Contents
Principles of Accident Prevention (a reca-pitulation of Industrial Safety I)The Law and Industrial SafetyHuman Behaviour and Industrial SafetyElectrical HazardsChemical HazardsSafety Organisation. Safety CampaignsOccupational HealthFire Prevention in IndustryA Fire-Fighting Demonstration
Methodology
Case StudiesSyndicate DiscussionsFilm ShowsPractical Demonstration
Who should attend
Department Heads, Safety Officers, Industrial Engineers, Personnel Officers, Management Personnel,Safety Committee Members and all others who are involved in industrial safety or in accident preventior
42
NATIONAL PRODUCTIVITY CORPORATION fflPCEPM03 PRODUCTION PLANNING AND CONTROL
Objectives
After the course the participants will:
• have a better knowledge of the productionprocess
• should be able to perform the functions ofproduction planning and control activities
Contents
Function of Production Planning and ControlThe Nature and Economics of ProductionOrganisation and Factory Layout Jobbingand Quantity ProductionProduction CapacityThe Sales and Production ProgrammesManufacturing SpecificationsInventory ControlScheduling and LoadingOrdering SystemDespatching Systems
Methodology
Case StudiesExercisesOpen DiscussionsFilm Shows
Who should attend
Senior and Middle Management connected directly or indirectly with the production function.
PM04 STORE AND STOCK MANAGEMENT
Objectives
To enchance participants practical knowl-edge regarding the role of the stores functionin the efficient performance of the operationfunction.
Contents
Introduction to Stores functionPurchasing FunctionCategorisation of StocksGoods Receiving and InspectionStores LayoutSelection and Issues from StoresIdentification and Classification of StocksStock Taking
Methodology
Case StudiesSyndicate DiscussionsFilm Shows
Who should attend
The programme is designed for all personnel who are involved in storekeeping, warehousing andproduction functions in the organisation.
43
[?TPCE NATIONAL PRODUCTIVITY CORPORATION
PM05 MAINTENANCE MANAGEMENT
Objectives
To introduce some of the modern ideas andtechniques used in improving decision makingand in maintenance of industrial facilities.
Contents
Operation of MaintenanceStrategiesCorrective MaintenancePreventive MaintenanceLubricationsEconomics and Cost Control5-S ActivitiesMaintenance ReportsAnalysis of BreakdownsTotal Productive Maintenance
Methodology
Case StudiesOpen DiscussionsFilm ShowsSimulations
Who should attend
The programme is suitable for senior management staff who are responsible for determining mainte-nance procedures and programme within the organisations.
44
NATIONAL PRODUCTIVITY CORPORATION
PM09 PLANT PREVENTIVE MAINTENANCE
Objectives
On completion the participants will be able to:
• View the maintenance function in the rightperspective in relation to productionsrequirements
• Appreciate the requirement of modernPreventive Maintenance System
• Plan and Operationalise a PM System
Contents
• Overview of Modern Maintenance Manage-ment
• Maintenance Procedures and Practices• Failure Development and Analysis• Housekeeping for PM• Lubrication of Machines• Condition-based PM* Planning and Operationalising PM
Methodology
Lectures. Discussions, Exercises, Case Study.
Who should attend
Maintenance personnel
PM10 TOTAL PRODUCTIVE MANTENANCE
Objectives
On completion of the course, participants willbe able to:
• Appreciate the total approach to Mainte-nance Management
• Structure and organise for TPM
• Approach continuous improvement inMaintenance activities
Contents
• What is TPM• Organising and Structuring TPM• Policy Formulation• Analysing TPM Requirements• Small Group Activities for TPM• TPM Improvement Programmes• Operationalising TPM
Methodology
Lectures, Group discussion, teamwork
Who should attend
Top and Middle Management Staff
45
NATIONAL PRODUCTIVITY CORPORATION
PM11 KESELAMATAN PERUSAHAAN
Objektif
Meningkatkan kesedaran peserta-pesertatentang kepentingan Keselamatan Perusahaandan memperkenalkan tiga prinsip asasmencegah kemalangan.
Untuk melahir dan memupukkan minat
Mendapatkan faktor-faktor yang bersangkutan
Mengambil tindakan berdasarkan kepadafaktor-faktor berkenaan.
Kandungan
Prinsip-prinsip Mencegah KemalanganAnalisis Keselamatan PekerjaanPerneriksaan Keselamatan LojiLaporan Kemalangan Penyiasatan danAnalisisPeranan Pengurusan Dalam KeselamatanTerhadap MasalahPeralatan Perlindungan Peribadi
Methodology
CeramahKajian KesLawatan Ke KilangFilem
Pcserta
Untuk penyelia, pegawai keselamatan perusahaan, pegawai personel dan mereka yang terlibat didalam kerja-kerja keselamatan perusahaan.
PM12 METHOD STUDY (JOB SIMPLIFICATION)
Objectives
To present more of the important techniques ofmethod study
To enable participants to simplify the work-steps in their job areas
To implement the techniques in their workenvironment.
Contents
Method StudyProcess ChartOutline Process ChartFlow Process ChartTwo-Handed Process ChartLayout, Flow Diagram, String DiagramMultiple Activity ChartMan and Machine ChartMotion Economy PrinciplesWork Problem Resolving
Methodology
Case StudiesFilm ShowsOpen DiscussionsPlant Visit
Who should attend
The Course is suitable for Work Study officers, Supervisors and Managerial staff at every level involvedin production functions; as well as members of joint consultative committees and trade union execu-tives._______________________________________________________
46
NATIONAL PRODUCTIVITY CORPORATION fflPGSALES AND MARKETING
VENUE : NPC, PETALING JAVA
Code
SM02
SM04
SM01
SM03
Course
Perhubungan Awam I
Perhubungan Awam II
Perhubungan Pelanggan
Effective Selling Skills
Date
Feb. 15-17
June 14 - 17
Oct. 5-6
July 13 - 14
ProgrammeManager
Anuar PandakAhmad
Anuar PandakAhmad
Anuar PandakAhmad
Lakshmi Prabha
Fees($)
375
500
200
250
49
NATIONAL PRODUCTIVITY CORPORATION
SM01 PERHUBUNGAN PELANGGAN
Objektif
Setelah mengikuti program ini peserta kursusakan:
• memahami konsep dan kepentinganhubungan pelanggan
• berupaya memahami pelanggan danragam-ragam mereka
• dapat rnengendali atau rnclayani pelanggandengan lebih berkesan
Kandungan
• Kepentingan dan konsep hubungan pelanggan• Sikap kakitangan jualan• Keperluan dan kehendak pelanggan
• Komunikasi dengan pelanggan• Mengendali hubungan telefon• Mengendali aduan pelanggan
Metodologi
• Syarahan• Perbincangan• Latihan/Kerja Berkumpulan• Filem• 'Role-play'
Peserta
Kursus ini sesuai untuk Penyelia Jualan, Kakitangan Jualan, Kakitangan Kaunter dan PenyambutTetamu/Telef onis .
SM02 PERHUBUNGAN AWAM 1
Objektif
Di akhir kursus, peserta akan:
• memahami konsep-konsep perhubunganawam
• mengenalpasti jenis-jenis programperhubungan awam
• mengetahui tugas-tugas dan tanggungjawabperhubungan awam
Kandungan
• Konsep dan definisi perhubungan awam• Proses perhubungan awam• Pendapat umum• Identiti dan Imej korporat
Metodologi
• Ceramah• Perbincangan• Kajian Kes• Filem• Latihan: "Structured Experience"
Peserta
• Pegawai Perhubungan Awam• Kakitangan organisasi yang berhubungan dengan publik
50
NATIONAL PRODUCTIVITY CORPORATION RHPCESM03 EFFECTIVE SELLING SKILLS
Objectives
On completion of the course, participants will beable to:
» understand the principles of selling
• use the techniques learned for effective selling
Contents
• Principles of selling
• Principles of customer relations• The pre-approach• Systematic approach to selling
• Opening the sales• Closing the sales
• Overcoming sales objection• Handling customer's complaints
Methodology
• Lectures• Role plays• Simulated sales presentations using ctv, and
audio visual aids such as films
Who Should Attend
Sales personnel with less than 5 years experience, especially those selling customer goods andservices.
SM04 PERHUBUNGAN AWAM II
Objektif
Selepas menghadiri kursus para peserta akan:
• mempunyai keyakinan berhubung denganpublik/pendengar (audience)
• menyedia dan menyampaikan ceramah yangberkesan
• dapat menyediakan surat berita yang baik
• berupaya mengatur sidang akhbar dankenyataan/siaran akhbar
Kandungan
• Ceramah awam• Ceramah yang berkesan• Persediaan sebelum ceramah dan panduan
menilai ceramah• Pengenalan kepada akhbar« Menjalin hubungan dengan orang akhbar• Surat berita (Newsletter)
Metodotogi
• Ceramah• Perbincangan• Latihan amali (Video)• Filem
Peserta
Pegawai Perhubungan Awam dan peserta-peserta yang pernah mengikuti kursus Perhubungan Awam 1.
51
NATIONAL PRODUCTIVITY CORPORATION
SPECIAL PROGRAMMES(ASIAN PRODUCTIVITY ORGANIZATION PROGRAMMES)
Code
SP01
SP02
SP03
Course
Symposium on Intra-RegionalInvestment and TechnologyTransfer.
Seminar on Productivity & WageIncome Policy
Seminar on Rural DevelopmentPolicies andStrategies.
Date
April. 20 - 23
Aug. 16 - 27
July 5-16
Venue
Kuala Lumpur
Kuala Lumpur
Kuala Lumpur(2 weeks)
55
NATIONAL PRODUCTIVITY CORPORATION
SP01 Symposium on Intra-Regional Investmentand Technology Transfer
ObjectivesTo examine the extent of contribution byAsian Investors to upgrade technological,managerial and marketing skills of the hostcountry; to discuss the extent of technologytransfer generated by the intra-regional in-vestment leading to indigenous technologi-cal development; and to suggest measures topromote intra-regional investment for accel-erating technology t ransfer through the re-moval of inst i tut ional barriers.
Who should AttendInvestors, researchers, scholars and gov-ernment o f f i c i a l s who are concerned withintra-regional investment and technologytransfer.
SP02 Seminar on Productivity & Wage Income Policy
ObjectivesTo enable participants to see the importanceof linkage between wages and productivityand how this could be made possible, basedon some corporate practices.
Who Should AttendPersonnel Managers, trade union leaders,and government labour officials.
56
NATIONAL PRODUCTIVITY CORPORATION RTPCzSP03 Seminar on Rural Development Policies and Strategies
Objectives
To review the rural development policies in
MCs; and to suggest ways and means ofreorienting rural development policies andstrategies to improve their effectiveness.
Who should Attend
Senior government off icials or senior re-
searchers of institutes and universities di-rectly involved in rural/development poli-cies programmes.
57
NATIONAL PRODUCTIVITY CORPORATION
INTERNATIONAL PROGRAMMESVENUE : NPC, PETALING JAVA
Code
IP01
IP02
IP03
Course
Productivity ImprovementProgramme through WorkStudy
International Small andMedium EnterpriseManagement and ConsultancyProgramme.
Certificate in Supervision
Date
Aug. 16 -Nov. 12
Aug. 16 -Nov. 12
Aug. 16 -Nov. 12
ProgrammeManager
Rauzah Zainal Abidin
Rauzah Zainal Abidin
Rauzah Zainal Abidin
Fees($)
2000
2000
1500
61
NATIONAL PRODUCTIVITY CORPORATION
IPO1 PRODUCTIVITY IMPROVEMENT PROGRAMMESTHROUGH WORK STUDY (PIP-WS)
Objectives
To assist in the implementation of Producti-vity Improvement Programme using WorkStudy techniques in the participating organi-sations.
To develop participants for professional ca-reers in Work Study.
To develop the analytical skills of participantsin seeking solutions to production problems
Contents
Part A - Theoretical Training(6 weeks)
1. Method Study - Productivity, Work Content;Work Recording and Charting; Workplaceand Factory -Layouts; Analysis of WorkMethods; Development of Improved Meth-ods; Line Balancing; Automation; CaseStudies; Pratical Exercises; Examination.
2. Work Measurement - Definition and Purpose;Basic Procedures and Methods; PerformanceRating; Time Studies; Analysis and Evalua-tion; Machine Controlled Operations; WorkSpecifications; Activity Sampling; TimeStandards; Methods - Time Measurements;Costing; Negotiating. Installing and Main-taining Improved Methods/Time Standards;Practical Exercise; Case Studies; Examina-tion.
3. Quality Improvement and Other SupportingTechniques - Introduction to Quality, Tools,Incentive Schemes, Costing. Work StudyOrganisation. Case Studies. Exercise, Ex-amination.
Part B - In-Plant Project (Including study andcompletion of the project report) - (7 weeks)
The participants will work full time on work-studyprojects in their own organisations. Their workwill be fully supported by NPC staff who willmaintain a close scruting of each project byfrequent follow-up visits.
Admission Requirements
It is important that only those personnel who will be involved in upgrading productivity levels should benominated for the course
62
NATIONAL PRODUCTIVITY CORPORATION RIPCEIPO2 1ST INTERNATIONAL SMALL & MEDIUM
ENTERPRISE MANAGEMENT AND CONSULTANCY PROGRAMME
Objectives
1. To give participants a greater insight into thebusiness nature, scope and complexity oforganisational and functional aspects of SME's.
2. To equip participants with the analytical anddiagnostic skills necessary to identify manage-ment's problems and assist them with themaking of practical recommendations forimprovement of the client organisation.
3. To learn the application aspect of productivitymanagement in SME in order to increase theproductivity and business efficiency.
4. To develop strategic thinking skills as anessential tool for SME development.
Who should attend
• Industrial extension officers and promoterswho are involved in giving managementand/ or technical assistance for small &medium enterprises.
• Management and staff of small industry de-velopment agencies in public/private sector,including small industry departments of de-velopment, financial institutions & banks.
• Staff of training institutions which offer advi-sory consultancy services for small & mediumscale enterprise.
• Management and staff of small consultingfirms.
Contents:
Module 1 : Role of Management & Consultancy Programme towards promotion of SMEs.
Module 2 : MotivationModule 3 : Basic Marketing for SMEsModule 4 : Financial ControlModule 5 : AccountingModule 6 : Strategic Management & PolicyModule 7 : Productivity for SMEsModule 8 : Consultancy for SMEsModule 9 : Computerised Accounting
SystemModule 10 ; Plant Visit and Attachment
Methodolgy:
LecturesCase StudyPlant VisitIndustry AttachmentProject Work
63
NATIONAL PRODUaiVITY CORPORATION
IP03 CERTIFICATE IN SUPERVISION
RATIONALEThe Certificate in Supervision Programmehas been developed in response to the needto upgrade the standards and skills in super-visory management in industry through class-room work, on-the-job training, group dis-cussions and forum with foreign participants.
OBJECTIVES1. To equip participants with the necessary
skills so as to enable them to become moreeffective supervisors.
2. To give participants a greater insight into thenature,scope and complexities of industrialoperation.
3. To enhance the knowledge of principles andpractices in supervision covering the areas ofproduction, marketing, accounting, indus-trial engineering and industrial relations.
4. To provide a forum for the exchange of ideasand experiences between participants.
5. Participants would also be exposed to mod-ern management practices wi th inMalaysian industries.
COURSE OUTLINEThe Certificate in Supervision comprises 10subject modules including industrial attach-ment as follows:
COURSE CONTENTMODULE 1-MANAGEMENT PROCESS
Scope and AimOrganisation- type of organisation- organisation and sub-systemsManagement functionsPrinciples of managementMotivation
MODULE 2- COMMUNICATION- Channels of communication
Types of communication- Communication media
Communication and supervisionPractical communication exercises
MODULE 3- LEADERSHIP & HUMANRELATIONS
Leadership characteristicsQualities of an effective supervisorResponsibility, duties and authority of asupervisorHandling problemsResistance to changeFoundation for good human relations
MODULE 4-QUALITY CONTROL CIRCLES& DISCUSSION LEADING
Philosophy and concepts of Q.C.CQ.C.C as a motivational toolQ.C.C storyQ.C.C tools and techniquesManagement presentationRole of discussion leaderHandling the participants and the discussionPreparing for a discussionPractice discussion
MODULE 5- INDUSTRIAL RELATIONSThe role of supervisorDiscipline
- Labour legislations- employment ordinance- industrial relations act- trade unions ordinanceGrievance handlingCollective bargaining
MODULE 6-JOB SIMPLIFICATION ANDINDUSTRIAL SAFETY
- Historical development- Human factors involved- Productivity and standard of living- Flow process chart
Layout plan for factories and officeRole of safety in industryAccident investigationAnalysis of safetySource of accidents
- Industrial safety legislations- Factory visit
64
NATIONAL PRODUCTIVITY CORPORATION
MODULE 7-MARKETINGThe marketing functionMarketing researchSales promotionDirect sellingCustomer behaviourMarketing management
MODULE 8-ACCOUNTINGAccounting principlesBudgetingCostingThe supervisor and cost controlFinanceRole of finance in business
MODULE 9- PRODUCTION MANAGEMENTProduction planningSupervisor and production managementOutput and cost relationshipTypes of productionJobbingbatch productionmass productionProduction controlSupervisor as production controllerStock controlEfficiency in productionOutput controlQuality controlValue analysis
MODULE 10-SUPERVISOR ANDPERSONNEL FUNCTION
Personnel function- Staff requirement
Placement- Salary administration
Training of staffTraining techniques
- Instructional breakdownDemonstrationsEssential qualities of a trainerStaff selection
- Interviewing techniques- Orientation
Retraining
PRACTICAL ATTACHMENT ININDUSTRIES- Aim- First hand experience in actual factory
management- to correlate theoretical inputs with actual
factory situations- To do reseach in areas relevant to the partici
pants's needs- For the purpose of preparing for a project
paper derived from field experience- Choice of factory suited to candicates' back
ground- Individual and project work supervision and
coaching
COURSE METHODOLOGY:- Lectures- Syndicate Discussions- Case studies- Films- Structured Experience and Role Play
EVALUATIONParticipants performance will be evaluated;i) Through examinations (objective and essay
questions)ii) Project Workiii) An interview by a panel of examiners
CERTIFICATE:Participants who have successfully completedthe programme will be awarded a Certificate inSupervision with one of the following grades:- Distinction- Credit"Pass- Attendance
COURSE REQUIREMENTS:Candidates should:1. Have a minimum of 2 years working expe
rience in industry, preferably as senior staff,Supervisors or Assistant Managers who arecurrently employed in private or public corporations
2. Have good command of spoken and writtenEnglish.
3. Be medically-certified fit to participate in allaspects of the course
4. Be nominated by their government.5. Be below 40 years old on 1st. July 1992
65
NATIONAL PRODUCTIVITY CORPORATION rapeSMALL AND MEDIUM SCALE INDUSTRY AND ENTREPRENEURSHIP
PROGRAMMES
Code
ED212
ED120
EDI 10
ED211
ED310
EDI 11
ED214
EDI 34
ED 123
ED315
ED316
ED317
ED318
ED319
ED320
ED311
Course
PROGRAM KURSUS PENGURUSANINDUSTRI KECIL & SEDERHANA
Pengurusan Tapak Bina
Penyelidikan Pemasaran untuk IKS
Pengurusan Kredit
Pengurusan Kewangan Pembinaan
Khidmat Nasihat dan Perundinganuntuk IKS
Pengurusan Belanjawan
Pengurusan Projek Pembinaan
Bengkel Peningkatan Prestasi IKS
Penjualan dan Teknik-Teknik Jualan
Kursus Keusahawanan untukPegawai dan Kakitangan Kerajaan
PROGRAM 1ATIHAN PEMBENTUKANSKAP, MOTIVASI DAN ETIKA NIAGA
Bengkel Etika Perniagaan untukSektor Swasta
Kepimpinan dan Motivasi untukPenyelia
Motivasi Keusahawanan
Bengkel Etika Kerja UntukSektor Awam
Bengkel Etika Perniagaan UntukIKS
Metodologi Latihan Keusahawanan
Date
Jan. 12-14
Jan. 19 - 20
Feb. 9-10
Apr. 20 - 22
Apr. 27 - 29
May 19 - 20
May 25 - 27
June 15
Aug. 3-5
Nov.1,1993-Feb. 1,1994
Jan. 21'
Jan.26 - 27
Feb. 16 -17
May 11
May 12
July 6-7
ProgrammeManager
Zainuddin Ahmad
Ismail Md. Nor
Abd. Manap Desa
Yusof Md.Noh
Mohd. Ramli Abd.Rahman
Yusof Md. Noh
Abd. Manap Desa
Abd. Aziz Ishak
Abd. Manap Desa
Jamilah Hussin
Jamilah Hussin
Shamsul Bahrin
Azizan Abdullah
Abd.Aziz Ishak
Maheran Mohamed
Yaakub Isa
Fess ($)
150
150
100
150
210
100
150
80
150
_
80
100
100
80
80
200
69
RIPE NATIONAL PRODUCTIVITY CORPORATION
Code
ED321
ED322
ED323
ED316
ED322
ED324
ED325
Course
Bagaimana Membentuk Dorongandan Kepuasan Bekerja
Membentuk Motivasi untukKerja Berpasukan
Etika Niaga untukKepuasan Pelanggan
Bengkel Etika Pemiagaan untukSektor Swasta
Membentuk Motivasi untukKerja Berpasukan
Kepimpinan dan Motivasiuntuk Pengurus
Pengurusan Beretika untuk IKS
Date
July 27 - 28
July 27 - 28
July 28 - 29
Aug. 17
Sept. 14 -15
Oct. 12 -13
Nov. 9-10
ProgrammeManager
Mohd. Ramli Abd.Rahman
Ismail Md.Nor
Hamdi Othman
Jamilah Hussin
Ismail Md.Nor
Abd. MalikJamaludin
Hamdi Othman
Fees ($)
100
100
100
80
100
100
100
70
NATIONAL PRODUCTIVITY CORPORATION
ED 110 PENGURUSAN KREDIT
OBJEKTIF
Di akhir kursus. peserta dapat:
- Pengetahuan bagaimana Pernberian Kreditdiurusrnengikutperingkat-peringkat:sebelum.sernasa dan selepas Pemberian Kredit.
- Mengenalpasti langkah-langkah yang perludiarnbil dan diberi perhatian kepada ketiga-tiga peringkat tersebut.
KANDUNGAN
Pengenalan kepada Pengurusan Kredit.Tujuan Pemberian Kredit.Kos-kos terlibat di dalam Pemberian Kredit.Syarat-syarat yang terlibat di dalam PemberianKredit.Menilai Pelanggan untuk Pemberian Kredit.Penyempurnaan Dokuinentasi Kredit.Pengurusan Akaun Akuan Terirna.Polisi Pungutan Hutang dan Undang-undang.Rancangan Tindakan.
PESERTA
Usahawan dalam semua jenis perniagaan.Anak atau isteri usahawan.Kakitangan utama dalam perniagaan.Pegawai-pegawai pengembangan dari agensi-agensi kerajaan.Individu-individu yang berminat untukmenambahkan pengetahuan di dalam bidangPengurusan Kredit.
ED 111 PENGURUSAN BELANJAWAN
OBJEKTIF
Di akhir kursus, peserta dapat:
Pengetahuan tentangaspek-aspekyang terlibatdaiam perancangan belanjawan.Menyediakan satu sistem belanjawan yangteratur.
KANDUNGAN
- Pengertian dan kepentingan belanjawan.Jenis-jenis dan pengkelasan belanjawan.
- Belanjawan operasi:
(i) Belanjawan jualan(ii) Belanjawan pengeluaran(iii) Belanjawan inventori(iv) Belanjawan kos barang terjual(v) Belanjawan perbelanjaan operasi(vi) Penyata Pendapatan dianggarkan
Belanjawan kewangan:
(i) Belanjawan modal(ii) Belanjawan tunai(iii) Neraca kira-kira dianggarkan
- Langkah-langkah rnenyediakan belanjawan.Latihan dan kajian kes.Rancangan Tindakan.
PESERTA
Usahawan dan Pihak Pengurusan Perniagaan.Kakitangan yang bertanggungjawab di dalamurusan kewangan syarikat.
- Bakal usahawan.
71
RHPG NATIONAL PRODUCTIVITY CORPORATION
ED 120 PENYELIDIKAN PEMASARAN UNTUK IKS
OBJEKTIF
Di akhir kursus. peserta dapat:
Pengetahuan tentang kepent inganpenyelidikan pemasaranMengenalpasti tatacara penye l id ikan ,pengumpulan data dan penganalisisannyaMembuat keputusan-keputusan pemasarandengan teliti, berdasarkan data-data yangdiperolehi.
KANDUNGAN
Faktor kejayaan dan kegagalan sebuahperniagaan
- Kepentingan pemasaran- Pengenalan kepada penyelilidikan pemasaran
Membuat anggaran berasaskan penyelidikanKaedah-kaedah mernbuat penyelidikanAnalisis pasaran dan membuat keputusanRancangan tindakan
PESERTA
Usahawan dan pengurus perniagaanKakitangan penting yang menjalankan fungsi-fungsi pemasaranBakal-bakal usahawan yang berminat.
72
NATIONAL PRODUCTIVITY CORPORATION RHPCzED 130 MENINGKATKAN PRODUKTIVITI
MELALUI DORONGAN PEKERJA
OBJEKTIF
Di akhir kursus, peserta dapat:
Beberapa panduan dorongan untukmeningkatkan produktiviti pekerja.
- Membuat analisis gaya kepimpinan yang bolehmendorong pekerja meningkatkanproduktiviti.
KANDUNGAN
Kepentingan dan pembangunan negara.Memahami dorongan pekerja.Faktor pendorong produktiviti pekerja.
- Analisis gaya kepimpinan yang bolehmendorong.Strategi meningkatkan produktivitiRancangan Tindakan.
PESERTA
Usahawan yang mempunyai pekerja-pekerjabawahannya.Pengurus-pengurus dan penyelia syarikat.Individu-individu yang ingin mendapatkankepuasan kerja.
ED 141 PENGURUSAN PENGELUARAN UNTUK IKS.
OBJEKTIF
Di akhir kursus, peserta dapat:
Pengetahuan mengenai aspek perancangandan kawalan pengeluaran yang bersistematik.Kaedah-kaedah untuk mengurangkan kospengeluaran syarikat.Kaedah un tuk memudahkan danmenyenangkan kerja serta meningkatkanproduktiviti.
KANDUNGAN
Aspek-aspek Pengurusan Pengeluaran.Membuat Ramalan Pengeluaran.Perancangan dan Kawalan Pengeluaran.Kawalan Mutu.Pengurusan Stok.Susunatur.Kaedah Kaji Kerja.Kajian Kes.
- Rancangan Tindakan
PESERTA
Usahawan dan Pengurus Perniagaan/Perusahaan.Kakitangan penting yang bertanggungjawabterhadap operasi pengeluaran.Pegawai pengernbangan serta jurulatih.Bakal-bakal usahawan yang berminat.
73
RHPCE NATIONAL PRODUCTIVITY CORPORATION
ED 123 PENJUALAN DAN TEKNIK-TEKNIK JUALAN
OBJEKTIF
Di akhir kursus. peserta dapat:
Memahami kaedah penjualan dan teknik-teknik jualan.Memahami prinsip penting penjualan danasas kejurujualan.
KANDUNGAN
Kehendak-kehendak pelanggan.- Aspek-aspek kejurujualan:
{i} Jenis-jenis Jurujual(ii) Kualiti-kualiti yang diperlukan(iii) Pengetahuan yang perlu ada pada jurujual.
Bagaimanamemenuhikeinginan pelanggan.
Proses dan teknik-teknik jualan.Rancangan Tindakan.
PESERTA
Pengurusan dan kakitangan syarikat.Jurujual-jurujual syarikat.Kakitangan syarikat yang mengendalikanjualan.
ED 127 STRATEGI PEMASARAN
OBJEKTIF
Di akhir kursus. peserta dapat:
Pengetahuan tentang pengurusan perniagaanselaras dengan kehendak pasaran.Kaedah/cara menganalisis perniagaannyasendiri dan memahami k e d u d u k a nperniagaannya berbanding dengan pesaing-pesaing yang berada di kawasan pasaran yangsama.Memahami pelbagai strategi pemasaran.
KANDUNGAN
Konsep strategi pemasaranPolisi dan Objektif.Analisis Pasaran.Analisis Kelebihan.Strategi Sasaran Pasaran.Strategi Produk.Strategi Harga.Strategi Pengedaran.Strategi Persaingan.Strategi Promosi.Strategi Pelbagaian.Rancangan Tindakan.
PESERTA
Usahawan dan Pengurusan Atasan.Kakitangan penting yang menjalankan aktivitipemasaranBakal-bakal usahawan.
74
NATIONAL PRODUCTIVITY CORPORATION RHPCEED 112 PENGURUSAN KEWANGAN UNTUK PRODUKTIVITI SYARIKAT
OBJEKTIF
Di akhir kursus. peserta dapat:
Menganalisis penyata-penyata kewangan danmengukur prestasi syarikat untuk menentukankeuntungan dan produktiviti syarikat.
Mengenalpasti serta menentukan sumber danpenggunaan wang dalam sesuatu operas!perniagaan bagi menentukan tahap prestasiyang produktif.
Mengenalpasti masalah dalaman.
- Merancang wang tunai perniagaan.
KANDUNGAN
Menilai produktiviti melalui penyata kewanganMenilai dan mengukur prestasi/Keuntungansyarikat.Sumber dan penggunaan wang.Modal kerja/pusingan.Merancang wang tunai.Rancangan tindakan ke arah keuntungandan produktiviti.
ED 212 PENGURUSAN TAPAK BINA
OBJEKTIF
Di akhir kursus, peserta akan dapat:
- Mengamalkan sistem pengurusan tapak binayang berkesan untuk meningkatkan produktivitiMenyediakan satu sistem simpanan rekod yangbersisternatik di tapak bina.
- Mewujudkan susunatur tapak bina yangsistematik untuk kelicinan kerja dan pembaziranyang minimum
KANDUNGAN
Peranan dan kepentingan pengurusan tapakbina.Penyeliaan kontrak di tapak binaan.Membaiki kaedah kerja dan meningkatkanproduktiviti di tapak binaan.
- Susunatur tapak- Pengenalan dan cara menyimpan rekod-rekod
penting di tapak bina.- Rancangan Tindakan.
PESERTA
KontraktorKakitangan Utama Syarikat Pembinaan.Sub-Kontraktor
75
KHPCE NATIONAL PRODUCTIVITY CORPORATION
ED 132 MENINGKATKAN DAYA BERSAIN
OBJEKTIF
Di akhir kursus. peserta akan dapat:
Pengetahuan tentang beberapa asas strategiperniagaan
KANDUNGAN
Asas dan pembentukan strategi perniagaan.- Asas persaingan.
Analisis struktur industri.- Analisis penanding.
Kelebihan untuk bersaing.Perisikan penanding.Rancangan tindakan untuk bersaingan.Pembentukan strategi persaingan.Rancangan Tindakan.
PESERTA
Usahawan.Pengurusan atasan perniagaan kecil dansederhana.
ED 113 PENGURUSAN TUNAI
OBJEKTIF
Di akhir kursus, peserta dapat:
Pengetahuan untuk menyelesaikan masalah-masalah semasa bagi perniagaan masing-masing seperti menyediakan wang tunai yangmencukupi untuk operasi harian dan jugauntuk keperluan am.
- Mempert ingkatkan operasi dan i m e jperniagaan bagi berurusan dengan pihak yangterlibat.
KANDUNGAN
Kepentingan tunai kepada perniagaan.- Keperluan-keperluan awal u n t u k
membolehkan pengurusan tunai berjalandengan baik.
- Perancangan penggunaan wang tunai bagisesebuah perniagaan.Cara-cara untuk mengatasi masalah ketunaianbagi sesebuah perniagaan.Rancangan Tindakan.
PESERTA
Usahawan-usahawan dalam semua jenisperniagaan.Individu-individu yang berminat untukmenambahkan pengetahuan di dalam bidangPengurusan Wang Tunai.
76
NATIONAL PRODUCTIVITY CORPORATION RIPCEED 211 PENGURUSAN KEWANGAN PEMBINAAN
OBJEKTIF
Di akhir kursus, peserta akan dapat:
Melaksanakan tugas menguruskan kewangansyarikat dengan menggunakan alat-alat analisiskewangan.Mengambil t indakan dan merancangkewangan projek.
KANDUNGAN
Kepentingan menyediakan penyata-penyatakewangan.Penyediaan penyata-penyata kewangan:(i) penyata untung rugi.(ii) Kunci kira-kira.
- Menganalisis penyata-penyata kewangan:(i) analisis nisbah.(ii) analisis peratus.(iii) analisis perbandingan.
Aliran wang tunai.Menyediakan kertas kerja projek berdasarkankepada:-(i) penyediaan penyata kewanganfii) analisis penyata kewangan(iii) aliran wang tunai projek.
Rancangan Tindakan.
PESERTA
Kontraktor.Kakitangan utama syarikat pembinaan.
ED 214 PENGURUSAN PROJEK PEMBINAAN
OBJEKTIF
Di akhir kursus. peserta akan dapat:
- Memahami tentang tatacara dan syarat-syaratkontrak.
- Memahami serta menggunakan kaedah-kaedah perancangan.Memahami serta rnembuat perancangankewangan dengan menggunakan analisis aliranwang tunai.
KANDUNGAN
- Pengenalan kepada konsep dan ciri-ciri projek.Pengenalan kepada fungsi pengunisan.Peraturan kontrak.
- Kegunaan carta bar dalam merancang danmengawal projek.Aliran wang tunai sesuatu projek.Rancangan Tindakan.
PESERTA
Kontraktor-kontraktor binaan.Sub-kontraktor.Penyelia tapak bina.
77
RHPCE NATIONAL PRODUCTIVITY CORPORATION
ED 310 KHIDMAT NASIHAT DAN PERUNDINGAN (KNP) UNTUK IKS.
OBJEKTIF
Membolehkan peserta mernahami skop danbidang tugas dalam bidang KNP
Membolehkan peserta merancang programKNP kepada industri kecil dan sederhana.
Meningkatkan kemahiran perundingan bagimengenalpasti masalah perniagaan danmembuat cadangan untuk mengatasinya.
Mendedahkan peserta kepada kaedahmengendalikan KNP kepada industri kecil dansederhana.
KANDUNGAN
- Pentadbiran Khidmat Nasihat danPerundingan (KNP)
Mewujudkan skim KNP
Menjalankan penyelidikan awal.
Mengenalpasti masalah perniagaan.
Perancangan kakitangan dan tugas-tugas
Kawalan terhadap aktiviti
KNP dalam pelbagai bidang pengurusan:
(i) Kewangan
(ii) Operasi pengeluaran
(iii) Pemasaran
(iv) Organisasi dan kakitangan
Merancang Sumber dan Kepakaran.
PESERTA
Pegawai pengembangan dari agensi Kerajaanatau bukan Kerajaan yang terlibat di dalamkhidmat nasihat dan perundingan kepadaindustri kecil dan sederhana.
Pengurus-pengurus yang mengendalikantugas pembangunan perniagaan kecil dansederhana.
Pegawai-pegawai latihan dari agensi kerajaanyang terl ibat di dalam pembangunankeusahawanan serta pembangunan enterpraiskecil dan sederhana.
78
NATIONAL PRODUCTIVITY CORPORATION
ED 311 METODOLOGI LATIHAN KEUSAHAWAAN
OBJEKTIF
Di akhir kursus, peserta akan mempunyaipengetahuan dan kemahiran untuk:
merancang program lat ihan mengikutkeperluan kumpulan sasarmenggunakan berbagai teknik pengajaran/latihan yang sesuaipengetahuan penggunaan bantuan alatpandang-dengar (AVA) dengan lebih berkesan
KANDUNGAN
Terbahagi kepada 2 bahagian
A: Kemahiran peserta di dalam
Pengetahuan proses pembelajaranPenggunaan alat pandang-dengarKemahiran komunikasi
B: Pembentukan program latihan
- Perancangan program keusahawanan- Menentukan objektif program- Mengenalpasti kumpulan sasar- Modal pembentukan latihan
Analisis keperluan latihan- Pemilihan peserta
Pembentukan program kursus
(i) objektif(ii) kandungan(iii) penilaian kursus
- Penilaian program
METODOLOGI
Syarahan/ceramah- Perbincangan kumpulan/role play
Kajian kes
ED 318 MOTIVASI KEUSAHAWANAN
Objektif
Mendedahkan peserta dengan bidangkeusahawanan dan perniagaan
- Mernbina semangat keusahawanan yang lebihkukuh di kalangan peserta
Membantu peserta untuk mengatasi masalahdiri dan merancang matlamat diri yang sesuai.
Kandungan
Keusahawanan dan pembangunan ekonomi
Memahami sifat-sifat keusahawanan
Faktor-faktor pendorong diri
Mengenali diri sendiri
- Analisis risiko perniagaan
Merancang matlamat perniagaan
Mengatasi rintangan diri
Merancang matlamat diri
Peserta
Individu yang berminat untuk menceburibidang keusahawanan
Individu yang telah merancang untukmenceburi bidang perniagaan dankeusahawanan
Individu yang ingin menukar kerjayanyakepada bidang keusahawanan
79
NATIONAL PRODUCTIVITY CORPORATION
ED 314 BENGKEL PENINGKATAN PRESTASI IKS
Objcktif
Membolehkan pemilik/pengurusperniagaan menilai prestasi perniagaanmasing-masing
membolehkan pemilik/pengurus IKSmendapatkan pandangan dari pelbagaipihak.
Kandungan
Menilai prestasi perniagaan(i) audit pemasaran(ii) audit pengurusan kewangan(iii) audit pengurusan pengeluaran(iv) audit pengurusan kakitangan
Pandangan-pandangan pengurusanperniagaan.
Pcserta
Pemilik perniagaan bersaiz kecil dansederhana yang ingin menilai prestasiperniagaan mereka.
Kakitangan utama syarikat-syarikat yangbersaiz kecil dan sederhana.
80
NATIONAL PRODUCTIVITY CORPORATION
ED 315 KURSUS KEUSAHAWANAN UNTUK PEGAWAIDAN KAKITANGAN KERAJAAN
OBJEKTIF PROGRAM
- Untuk melengkapkan usahawan-usahawanBumiputra dengan ilmu pengetahuan dan
. sistem pengurusan yang bersistematik.
Mendedahkan peserta dengan alamperniagaan, mempraktikkan segalapengetahuan yang dipelajari serta menanamsifat-sifat keusahawanan di dalam diri peserta.
Melahirkan usahawan yang berkualiti, berdayamaju, mempunyai daya saing serta kreatif.
Meningkatkan prestasi, keuntungan,produktiviti dan kualiti enterprais.
PENTADBIRAN PROGRAM
Pentadbiran program ini memakan masaselama 4 bulan mulai 1 Nov. 1992 -1 Feb1993.
Dari masa program ini lebih kurang 49%daripada jumlah masa diperuntukkan untuksecara teori di bilik darjah dan 51% untukpengalarnan praktikal secara sangkut kerjadi organisasi/institusi yang berkaitan denganbidang perniagaan masing-masing.Secara asas program ini dibahagi kepada 4kategori:-
i Program pembelajaran di bilik kuliahii Program sangkut kerjaiii Program penyediaan kertas kerjaiv Program projek perniagaan
Input-Input Pengurusan UntukModul-Modul
i Program pembelajaran di bilik kuliahii Pentadbiran Perniagaaniii Pemasaran & Teknik-teknik Kejurujualaniv Simpankira & Amalan Perakaunanv Pengurusan Kewanganvi Pengurusan kakitanganvii Beianjawan & Penyediaan kertas kerja
Sasaran/Nasihat Kepada Peserta
81
NATIONAL PRODUCTIVITY CORPORATION
EDS 16 BENGKEL ETIKA PERNIAGAAN UNTUK SEKTOR SWASTA
PENGENALAN
Etika perniagaan perlulah diamalkan olehsemua sektor perniagaan serta oleh semuaperingkat kakitangan. Setiap organisasiperniagaan perlulah dapat menyarnbungkandi antara objektif keuntungan dengansumbangan kepada masyarakat. Oleh ituamalan nilai-nilai murni dan moral adalahdiperlukan untuk pertumbuhan perniagaandalam jangka panjang.
OBJEKTIF
Meningkatkan kesedaran tentangtanggungjawab perniagaan terhadappengguna dan masyarakat
Menyemaikan nilai-nilai yang baik yang perludiamalkan.
Memberikan kesedaran tentang aspek moraldalarn perniagaan
Menanarnkan semangat kerja beretika untukpembangunan organisasi.
PESERTA
Kumpulan pengurusan atasan dari sektorswasta.
Pengurus-pengurus dari pengeluarpertengahan dan bawahan.
KANDUNGAN
Tanggungjawab perniagaan terhadapmasyarakat.
Nilai-nilai baik dari aspek kemasyarakatandan keagamaan.
Tanggungjawab perniagaan terhadappersekitaran.
Aspek moral dan etika perniagaan.
Etika kerja - tanggungjawab pekerja terhadaporganisasi sebagai asas etika perniagaan.
82
NATIONAL PRODUCTIVITY CORPORATION
ED319 BENGKEL ETIKA KERJA UNTUK SEKTOR AWAM
PENGENALAN
Kerja beretika adalah merupakan asaskecemerlangan sesuatu organisasi. Asaskepada kerja beretika ialah kakitangan yangbermotivasi dan berdisiplin, kakitangan yangmengamalkan etika kerja yang baik bolehmemberikan kepuasan kepada orang ramaiyang berurusan dengan jabatan kerajaan,
OBJEKTIF
Meningkatkan kesedaran tentangtanggungjawab kakitangan kerajaan terhadapmasyarakat.
Menyemaikan nilai-nilai yang baik yang perludiarnalkan.
Memberikan kesedaran tentang aspek moraldalam perkhidmatan awam.
Menanamkan semangat kerja beretikauntuk meningkatkan imej organisasi.
PESERTA-PESERTA
Kumpulan Pengurusan atau pertengahan.
Kakitangan khidmat sokongan.
KANDUNGAN
Tanggungjawab kakitangan perkhidmatanawam terhadap masyarakat.
Nilai-nilai baik dari aspek keagamaan dankemasyarakatan.
Aspek moral dalam perkhidmatan awam.
Etika kerja - tanggungjawab pekerja terhadaporganisasi sebagai asas kecemerlanganorganisasi.
>320 BENGKEL ETIKA PERNIAGAAN UNTUK IK
Objektif
Meningkat kesedaran tentang etika-etika yangmulia yang perlu diamalkan.
Menyedarkan peserta tentang amalan budayaniaga yang positif.
Metodologi
Pernbentangan kertas kerja oleh penceramahjemputan.
Perbincangan.
Peserta
UsahawanBakal usahawanKakitangan utama perniagaanPegawai Pengembangan
83
NATIONAL PRODUCTIVITY CORPORATION
ED321 BAGAIMANA MEMBENTUK DORONGANDAN KEPUASAN BEKERJA
Objektif
Memahami individu yang membentukorganisasi dan mengetahui bagaimanaperubahan sikap berlaku.
Mengetahui faktor-faktor yang menuju kepadakepuasan bekerja.
Mengetahui cara yang terbaik untukrnendorong diri sendiri dan orang lain.
Membolehkan peserta menganalisis. menilaidan mengawal prestasi kerja.
Metodologi
SyarahanKajian kesPerbincanganLatihanTayangan Filem
Peserta
UsahawanPengurusPenyelia
ED322 MEMBENTUK MOTIVASI UNTUK KERJA BERPASUKAN
Objektif
Memahami dan boleh memberi motivasi untukmemupuk kerja berpasukan.
Merancang matlamat diri dan organisasimelaluikerja berpasukan.
Metodologi
SyarahanLatihanPerbincangan
Peserta
Usahawan- Pengurus
Penyelia
84
NATIONAL PRODUCTIVITY CORPORATION KHPCEED323 ETIKA NIAGA UNTUK KEPUASAN PELANGGAN
PENGENALAN
Keuntungan perniagaan untuk jangkapanjanghanya dapat dicapai rnelalui kepuasan kepadapelanggan. Untuk memberikan kepuasankepada pelanggan.peniagaperlumenawarkanbarangan /perkhidmatan yang sesuai padaharga yang berpatutan. Barangan/Perkhidmatan yang bermutu dapat dihasilkandengan arnalan etika niaga yang baik.
OBJEKTIF
Membolehkan peserta memahami konsepetika perniagaan untuk perhubungan dankepuasan pelanggan yang berkesan.
Membolehkan peserta membentuk etikaperniagaan sebagai panduan kepadakakitangan mereka bagi menghasilkanbarangan/perkhidmatan yang bermutu.
Mewujudkan kesedaran tentang pentingnyaetika perniagaan untuk perturnbuhanjangkapanjang.
PESERTA
Pengurus atasan dan pertengahan.
Usahawan dan bakal usahawan
KANDUNGAN
Mengapa etika perniagaan begitu penting.
Etika perniagaan dan wawasan pemimpin.
Amalan dan falsafah dalarn etika perniagaan.
Kaitan etika perniagaan dan kepuasanpelanggan.
Mewujudkan etika perniagaan.
Peranan pengurus untuk rnenyemai etikayang
Etika perniagaan dalam perspektif KemajuanMalaysia.
ED324 KEPIMPINAN DAN MOTIVASI
Objektif
- Mendedahkan peserta kepada aspekkepimpinan dalarn organisasi perniagaan.
Membolehkan peserta rnemahami pelbagaigaya kepimpinan.
Kaedah rnenyelesaikan masalah.
Peserta
Usahawan- Pengurus
Penyelia
Metodologi
SyarahanKajian kesLatihanPerbincangan
85
RIPE NATIONAL PRODUCTIVITY CORPORATION
ED325 PENGURUSAN BERETIKA UNTUK IKS
PENGENALAN
Dilema etika sentiasa dihadapi oleh pihakpengurusan, Malah dewasa ini makin banyakdipersoalkan etika dalam perniagaan danperkhidmatan awam. Program ini akanmembincangkan mengapa pengurusanberetika pentingdan bagaimana mewujudkanpengurusan beretika.
OBJEKTIF
Membolehkan peserta menghuraikan dilemaetika yang mungkin dihadapi.
Membolehkan mereka mengubah nilai dankepercayaan mereka sesuai dengan amalanetika perniagaan yang positif.
Membantu peserta mewujudkan suasana ditempat kerja yang harmoni berasaskan amalannilai-nilai yang murni.
PESERTA
Usahawan dan pengurusan dari industri kecildan sederhana.
Bakal usahawan.
Pegawai pembangunan yang terlibat dalarrimembantu IKS.
KANDUNGAN
Dilema berkaitan etika perniagaan berkaitdengan IKS.
Semakan tentang etika yang harusdiamalkan.
Arah ikutan dalam pengurusan beretika.
- Kuasa-kuasa etika untuk indiuidu.
(i) Tujuan(ii) Kebanggaan(iii) Kesabaran(iv) Ketabahan(v) Perspektif
- Prinsip-prinsip pengurusan beretika.
Pilihan-pilihan dalam mengamalkan etikapengurusan.
86
NATIONAL PRODUCTIVITY CORPORATION RIPENPC NORTHERN REGIONLocked Bag 206, Jalan Bertam13200 Kepala Batas, Penang
Tel. : 04-354709Fax. : 04-354709
Code
QM06
QM24
QM08
QM07
QM02
QM09
QM21
PROS
PRO1
PRO2
PRO3
PR01
PRO4
PR02
Course
QUALITY MANAGEMENT
Bengkel Alat-Alat QCC
Amalan 5S bagiPeningkatan Produktiviti danKualiti
QCC untuk Pemudahcara
QCC untuk Ketua Kumpulan
Quality Control
Bengkel Persembahan QCC
Konvensyen QCC WilayahUtara
PRODUCTIVITYMANAGEMENT
Productivity DiagnosisAs A StrategicManagement Tool.
Understanding Pro-ductivity for Super-visor
Pengenalan Produktivitiuntuk Penyelia
Workshop on Producti-vity Measurement forSupervisors
Understanding Pro-ductivity for Supervisors
Filing and RecordsManagement
Pengenalan ProduktivitiUntuk Penyelia
Date
Apr. 26-27
Apr. 28
May 17-21
June 7-11
June 14-17
Aug. 23
Sept. 25 - 26
Apr. 20-21
Feb. 9-11
July 5-7
Aug. 10
Oct. 4-6
Nov. 2-4
Nov. 9-11
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees ($)
200
100
625
500
500
100
To beconfirmed
250
300
300
100
300
300
300
Venue
Ipoh
Penang
Penang
Penang
AlorSetar
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
89
fttPCE NATIONAL PRODUCTIVITY CORPORATION
Code
HR06
HR04
HR07
HR09
PM01
PM02
PM12
SM07
SM01
SM04
SM03
ED214
ED141
ED 130
Course
HUMAN RESOURCEMANAGEMENT
Motivasi dan KepuasanBekerja untuk Penyelia
Pembangunan danPengurusan Keselarnatan(Security Developmentand Management)
Pimpinan danPerhubungan SesamaManusia Untuk Penyelia
Leadership and HumanRelations for Supervisors
PRODUCTIONMANAGEMENT
Industrial Safety 1
Industrial Safety 2
Method Study (JobSimplification)
SALES AND MARKETING
Perhubungan Awam 1
Perhubungan Pelanggan
Perhubungan Awam 2
Effective SellingSkills
SMALL AND MEDIUMINDUSTRY AND ENTRE-PRENEURSHIP
Pengurusan ProjekPembinaan
Pengurusan PengeluaranUntuk IKS
Meningkatkan ProduktivitiMelalui Dorongan Pekerja
Date
Apr. 20 - 22
May 17 - 21
June 8-10
Aug. 17 - 19
Apr. 20 - 23
June 7 - 10
Oct. 18-21
April. 12 - 14
July 26 - 27
Aug. 2 -5
Sept. 13-14
June 22 - 24
July 20-21
Aug. 3-4
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees($)
300
500
300
300
400
400
400
375
200
500
250
150
100
100
Venue
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
Penang
AlorSetar
90
NATIONAL PRODUCTIVITY CORPORATION
Code
ED317
ED127
ED212
ED211
ED318
ED110
Course
Kepimpinan dan Motivasiuntuk Penyelia
Strategi Pemasaran
Pengurusan Tapak Bina
Pengurusan KewanganPembinaan
Motivasi Keusahawanan
Pengurusan Kredit
Date
Aug. 25 - 26
Sept. 14 - 15
Sept. 14-16
Oct. 12-14
Oct. 19 - 20
Dec. 14-15
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees($)
100
100
150
150
100
100
Venue
Penang
AlorSetar
AlorSetar
Penang
AlorSetar
AtorSetar
91
NATIONAL PRODUCTIVITY CORPORATION
NPC EAST COAST REGION8th Floor, Teruntum Complex
Jalan Mahkota,25000 KuantanPahang Darul Makmur
Tel: 09-501788/501789Fax: 09-508903
Code
QM10
QM06
QM09
QM16
QM20
QM04
QM24
PR02
PROS
PROS
HR14
HR15
HR16
Course
QUALITY MANAGEMENT
Bengkel Kepimpinan QCCuntuk Ketua Kumpulan
Bengkel Alat-Alat QCC
Bengkel Persembahan QCC
Kern QCC
Konvensyen QCC WilayahPantai Timur
TQC for Supervisors
Amalan 5S bagi Pening-katan Produktiviti dan Kualiti
PRODUCTIVITYMANAGEMENT
Pengenalan Produktivitiuntuk Penyelia
Pengurusan Fail dan Rekod
Productivity Diagnosisas A StrategicManagement Tool
HUMAN RESOURCEMANAGEMENT
Group work andDiscussion Leading
Kemahiran Berkomunikasi
Penyelia Sebagai Jurulatihdan Pengajar
Date
Feb. 16-17
June 8-9
July 27 - 28
July 17 - 19
Sept. 25 - 26
Oct. 12 - 15
July 6
Apr. 20 - 22
June 15-17
July 20-21
Feb. 8-9
May 18 - 20
Dec. 6-8
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees($)
200
200
200
To beconfirmed
To beconfirmed
400
100
300
300
250
200
300
300
Venue
KualaTerengganu
Kota Bharu
Kuantan
To beconfirmed
Kota Bharu
Kuantan
Kuantan
Kuantan
Kota Bharu
Kuantan
Kota Bharu
Kuantan
Kota Bharu
92
NATIONAL PRODUCTIVFTY CORPORATION
Code
HR07
HR06
PM04
MA03
ED 160
ED214
EDI 12
ED214
ED232
EDI 12
ED211
ED135
ED318
Course
Pimpinan dan PerhubunganSesama Manusia
Motivasi dan KepuasanBekerja
PRODUCTIONMANAGEMENT
Store and StockManagement
MANAGEMENTACCOUNTING
Budget Preparationand Control
SMALL AND MEDIUMSCALE INDUSTRY ANDENTREPRENEURSHIP
Meningkatkan PrestasiSyarikat MelaluiRekod-Rekod Perniagaan
Pengurusan ProjekPembinaan
Pengurusan Kakitangandalam PeningkatanProduktiviti dan Kualiti
Pengurusan ProjekPembinaan
Etika Niaga untukKepuasan Pelanggan
Pengurusan Kewangan.Untuk ProduktivitiSyarikat
Pengurusan KewanganPembinaan
Pengurusan Modal Pusingan
Motivasi Keusahawanan
Date
Aug. 17 - 19
Oct. 5-6
Sept. 7-9
May 25 - 27
Jan. 12 - 14
Apr. 6 -8
May 11-13
July 27 - 29
Aug. 2 -3
Sept. 28 - 29
Oct. 12-14
Nov. 2-4
July 13-14
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Direction
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees {$)
300
200
300
375
150
150
150
150
100
100
150
150
100
Venue
KualaTerengganu
Kuantan
Kuantan
Kuantan
Kota Bharu
Kuantan
Kota Bharu
Kuantan
KualaTerengganu
Kuantan
Kota Bharu
KualaTerengganu
Kuantan
93
NATIONAL PRODUCTIVITY CORPORATION
NPC SOUTHERN REGION3rd Floor, Petronas Building
41/2 Miles, Jalan SkudaiP.O. Box 105,80710 Johor Bahru
Johor Darul TakzimTel: O7-377422/377644
Fax: 07-380798
Code
QM06
QM10
QMO8
QM09
QM01
QM24
PROS
HR07
HR10
HR06
HR08
HR06
Course
QUALITY MANAGEMENT
Bengkel Alat-Alat QCC
Bengkel Kepimpinan QCCuntuk Ketua Kumpulan
QCC untuk Pemudahcara
Bengkel Perscmbahan QCC
TQC for Managers
Konvensyen QCC WilayahSelatan
PRODUCTIVITYMANAGEMENT
Productivity Diagnosisas A Strategic ManagementTool
HUMAN RESOURCEMANAGEMENT
Pimpinan dan PerhubunganSesama Manusia
Management for Manager
Motivasi dan KepuasanBekerja
Leadership and HumanRelations for Supervisors
Motivasi dan KepuasanBekerja
Date
Feb.22 - 23
Apr. 26-27
May 24 - 28
June 14
Aug. 23 - 25
Sept. 15 - 16
June 29 - 30
Nov. 22 - 24
July 19-23
May 10-12
July 5-7
Aug.9-11
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees ($)
200
200
625
100
375
To beconfirmed
250
300
625
300
300
300
Venue
Johor Bahru
Johor Bharu
Johor Bharu
Johor Bharu
Johor Bahru
To beconfirmed
Johor Bharu
Johor Bahru
Johor Bharu
Melaka
Melaka
Melaka
94
NATIONAL PRODUCTIVITY CORPORATION ICTPCECode
PM01
EDI 13
ED 123
ED132
ED214
EDI 12
ED327
ED324
ED325
ED320
Course
PRODUCTIONMANAGEMENT
Industrial Safety 1
SMALL AND MEDIUMSCALE INDUSTRY ANDENTREPRENEURSHIP
Pengurusan Tunai
Penjualan dan Teknik-Teknik Jualan
Meningkatkan DayaBersaing
Pengurusan ProjekPembinaan
Pengurusan Kewanganuntuk ProduktivitiSyarikat
Pengurusan Pengeluaranuntuk IKS
Kepimpinan danMotivasi untuk Pengurus
Pengurusan Beretikauntuk IKS
Bengkel Etika Perniagaanuntuk IKS.
Date
Apr. 26 - 29
Apr. 13 -14
Feb.9-11
Jun 22 - 23
Sept. 21 - 23
Oct. 25 - 27
Aug. 24 - 25
May 18 -19
Sept. 7 - 8
Oct. 21
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees ($)
400
100
150
100
150
150
100
100
100
80
Venue
Johor Bharu
Johor Bahru
Johor Bahru
Johor Bahru
Johor Bahru
Johor Bahru
Johor Bahru
Johor Bahru
Johor Bahru
Johor Bahru
95
ICTPG NATIONAL PRODUCTIVITY CORPORATION
NPC SARAWAK5th Floor, Bank Negara Building
Jalan Satok, P.O. Box 267993752 Kuching , SarawakTel: 082-246844/246941
Fax: 082-259724
Code
QM24
QM15
QM11
QM14
QM29
QM24
PRO?
PR04
PR09
PR06
PR10
PROS
Course
QUALITY MANAGEMENT
5S Basic managementfor Good ManufacturingPractices.
Workshop on ManagingQCC Activities
Workshop for QCC Tools
QCC Project Presenta-tion and Evaluation
Seminar on Productivityand Quality Improvement
5S Basic Managementfor Good ManufacturingPractices
PRODUCTIVITYMANAGEMENT
Measuring ResourceProductivity in Manufacturing
Filing and RecordsManagement
Assessing Company'sAbility to Pay
Improving OfficeProductivity (O & M)
Linking Profitability,Productivity and Wages
Productivity Diagnosisas A Strategic ManagementTool
Date
February(1 day}
June(1 day)
July( 2 days }
August(2 days)
August(1 day}
October(1 day)
March(3 days)
April(3 days)
July(2 days)
October(3 days)
November(2 days)
Sept.21-22
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees ($)
120
150
250
300
100
120
450
360
300
360
300
250
Venue
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
96
NATIONAL PRODUCTIVITY CORPORATION RJTPCE
Code
HR13
HR09
PM01
PM04
PM08
PM09
PM10
SM10
ED130
ED123
ED326
Course
HUMAN RESOURCEMANAGEMENT
Motivation and JobSatisfaction for Managers
Leadership and HumanRelations for Managers
PRODUCTIONMANAGEMENT
Industrial Safety (1)for Supervisors(Manufacturing)
Store and StockManagement
Methods Improvementfor Shop Floor Operations(Supervisors)
Plant PreventiveMaintenance
Total ProductiveMaintenance Workshop
SALES ANDMARKETING
Customer Relations
SMALL AND MEDIUMSCALE INDUSTRY ANDENTREPRENEURSHIP
Meningkatkan Produk-tiviti Melalui DoronganPekerja
Penjualan dan Teknik-Teknik Jualan
Perhubungan Pelanggan
Date
May(3 days)
July(3 days)
June(3 days)
July(3 days)
August(3 days)
September(2 days)
November(2 days)
September(2 days)
May(2 days)
September(3 days)
December(2 days)
ProgrammeManager
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees($)
450
450
360
360
360
250
300
250
150
150
150
Venue
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Kuching
Miri
97
NATIONAL PRODUCTIVITY CORPORATION
NPCSABAHNo.08, 7th Floor, Block E
Kuwasa Complex49, Jalan karamunsing
88000 Kota Kinabalu SabahTel: 088-235887/233245
Fax: 088-242815
Code
QM24
QM04
PROS
PROS
HR06
HR08
PM10
SM01
MA01
Course
QUALITY MANAGEMENT
5S Practices forProductivity and QualityImprovement.
TQC for Supervisors
PRODUCTIVITYMANAGEMENT
Filing and RecordsManagement
Productivity Diagnosisas A Strategic ManagementTool
HUMAN RESOURCEMANAGEMENT
Motivasi dan KepuasanBekerja
Leadership and HumanRelations for Supervisors
PRODUCTIONMANAGEMENT
Industrial Safety 1
SALES AND MARKETING
Perhubungan Pelanggan
MANAGEMENTACCOUNTING
Financial Managementfor Company Productivity
Date
June 10
Aug. 2 - 5
Oct.5 - 7
Dec.14-15
Feb. 16 - 18
Mac 2 - 4
May 11-13
Sept. 7-8
Apr. 13 - 15
ProgrammeManager
Regional Director
Regional Director
Reginal Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Regional Director
Fees ($)
100
400
300
250
300
300
300
200
375
Venue
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
98
NATIONAL PRODUCTIVITY CORPORATION RflPCE
Code
MA02
ED130
ED211
Course
Budget Preparation andControl
SMALL AND MEDIUMSCALE INDUSTRY ANDENTREPRENEURSHIP
Meningkatkan Produk-tiviti Melalui DoronganPekerja
Pengurusan KewanganPembinaan
Date
July 6-8
Apr. 6-7
Jan. 12-14
ProgrammeManager
Regional Director
Regional Director
Regional Director
Fees ($)
375
150
240
Venue
Kota Kinabalu
Kota Kinabalu
Kota Kinabalu
99
NATIONAL PRODUCTIVITY CORPORATION
ADVISORY AND CONSULTANCY SERVICES
dvisory and Consultancy services are available in all areas of Productivity and Quality.Some of the key areas are:
Corporation Strategies
Organisation Development
Impact of New Technology onProductivity and Quality
Industrial Engineering
Quality Management & Quality AssuranceStandard (ISO 9000)
Sales and Marketing Strategies
Financial Management
Feasibility Study
Business Diagnosis
Productivity Measurement
Interfirm Comparison
Basic Employee Skills Training (BEST)
Market Research
Training Needs Analysis (TNA)
Systematic Layout Planning
Shop Floor Management (5S)
Further Enquiries:Please contact:
Ir Mah Lok Abdullah/ Lee Kok Leong/Othman Ismail
National Productivity CorporationP.O. Box 64, Jalan Sultan
46904 Petaling JayaSelangor Darul Ehsan.
Tel: 03-7557266Fax: 7578068
101
RFIPCE NATIONAL PRODUCTIVITY CORPORATION
IN-PLANT COURSES
The National Productivity Corporation also offers In-Plant courses to meet the specific need of yourstaff and organisation. Our consultants will be glad to discuss your needs and develop programmesto suit your requirements, be it a talk, seminar, course or consultancy.
In-plant courses are offered in the following areas:
Quality Management (TQC/QCC)
Human Resource Management
Sales and Marketing
Production Management (IE/LCA)
Productivity Measurement and Analysis
Small and Medium Scale Industry and Entrepreneurship
Give us a call:Tel: 03-7557266
102