National Productivity Centre TRAINING PROGRAMME...

PUSAT DAYA PENGELUARAN NEGARANational Productivity Centre

TRAININGPROGRAMME1985

FOR DEVELOPMENT

0000054020NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].

DAVAPENGELUARAN

5 4 0 2 U

PUSAT DAYA PENGELUARAN NEGARANational Productivity Centre

FROGBAMME1985

COURSES FOR DEVELOPMENTOF MANAGEMENT

DAYAPBVGBUARAN

Contents

Introduction

CoursesManagement Accounting

Sales & Marketing

Management Development

• Industrial Engineering 16

• Quality Control Circle 21

• Industrial Relations 24

• Low Cost Automation 30

• Tourist Industry 32

Facilities of the Institute 49Location 50

Introduction

THE NATIONAL PRODUCTIVITY CENTRE OF MALAYSIAThe Productivity Centre was established in 1962 as a joint project by the United

Nations Special Fund and the Federal Government with the International Labour Organi-sation as the executive agency.

In 1966 the National Productivity Council (Incorporation) Act No, 19 was passed byParliament and the Council became an autonomous body effective as from 1st March,1966. The Act was subsequently amended by the National Productivity Council (Incor-poration) (Amendment) Act 1975 (Act A305 of 1975) to keep in line with the expandingactivities of the Centre. The members of the Council are appointed by the Minister ofTrade and Industry.

The centre is subsidized by the Government until such time as it becomes self-supporting.

OBJECTIVESAmong others, the objectives of the National Productivity Centre are:-

• raising standards of management including supervision at all levels;• improving efficiency of industrial operations with particular reference to methods of

increasing productivity, of improving quality and output, of reducing costs and deve-loping constructive labour/management relations;

• initiating training and other programmes that would best serve specific and localrequirements of the country.

METHOD OF INSTRUCTIONQuestion/answers and discussions are emphasised- Informal instruction in the

form of lectures, syndicate discussions and case studies creates an atmosphereconducive to adult training. The Centre's staff also carry out follow-up visits to givefurther guidance and assistance, particularly in the case of in-plant practical projectsbeing carried out Py the course participants. Case studies and exercises play a centralpart in discussions throughout the courses. The courses are supplemented withrelevant management films and study visits. Course hours are from 9 - 4 p.m.

ADMISSION FOR COURSESApplication for admission should be made on the Pre-course Questionnaire form

attached at the end of this brochure. Applicants should have some experience in theparticular subject relevant to the course. Selection is based on the information containedin the Pre-course Questionnaire forms, which are to be returned two weeks before thecourse commences together with the relevant fees. Applicants are advised to applyearly to avoid disappointment.

Cheques should be made payable to the Director, National Productivity Centre andcrossed 'A/C Payee Only1.

CERTIFICATESThe Centre issues a certificate of attendance to every participants who attends all

the sessions of each training course.

PAGE 1

FURTHER INFORMATIONThe Centre's brochures, additional Pre-course Questionnaire forms and further

information can be obtained from:Public Relations Officer,National Productivity Centre,P.O. Box 64, Petaling Jaya.Tel: 03-563688/563731/563905/563337Telex: MA 36312KUANTANRegional Head Officer,Vilayah Pantai Timur, Bangunan Percetakan,Tingkat Pertama, Jalan Besar, Kuantan.Tel: 09-523022/523114PULAU PINANGRegional Head Officer,Wilayah Utara-Pulau Pinang,o. 57, Jalan MacAlister, Pulau Pinang.Tel: 04-370311KUCHINGRegional Head Officer,Wilayah Sarawak-Sabah,Tingkat Satu, Bangunan Yayasan Sarawak,Peti Surat 2679, Jalan Tun Haji Openg,Kuching, Sarawak.Tel: 082-56844/56941

SABAHTingkat 7, Bangun Ibu Pejabat Penerangan,Jalan Tunku Abdul Rahman,Kota Kinabalu, Sabah.

OTHERS• The National Productivity Centre also undertake to conduct management courses not

listed in the training programme and tailor-made courses on request by anyorganization.

• Film Talks on various aspects of management can also be arranged for a nominal fee.

PAGE 2

Management Accounting SectionSynopsis of Courses

MA 1 • INTRODUCTION TO ACCOUNTING PRACTICESThis course introduces the basics of accounting principles and their practical uses.It is useful for all junior personnel who are directly or indirectly involved in

accounting functions.

MA 2 • BASIC ACCOUNTING FOR EXECUTIVESMost executives in companies have little or no background in accounting to be able

to understand and interpret accounting reports correctly. This course aims at givingexecutives sufficient knowledge of accounting.

MA 3 • FINANCIAL MANAGEMENT 1This course is particularly suitable for senior non-financial managers. The emphasis

of the course is on Management of short and medium term resources. Working CapitalManagement, Cash Planning, Credit Management and Financial Analysis are the majortopics.

MA 4 • COSTING IThis course is suitable for non-executive personnel in Marketing, Production and

other functions, who have no knowledge of Costing. It concentrates on Product Costingwith emphasis on the three items of product cost, i.e. Materials, Labour and Overheads.

MA 5 • COSTING IIThis is an advanced course suitable to all executives who wants to know more

about Costing Techniques and Methods. It is also suitable to participants who havecompleted the Costing I course. The subjects covered are Marginal Costing and BreakEven Analysis, Standard Costing and Costing Methods such as Job Costing, ProcessCosting, etc.

MA 6 • BUDGETARY CONTROLThis course enables participants to prepare and use budgets for planning and

control.All middle and top management executives who are interested in gaining a sound

knowledge of Budgeting and its application as a control tool in business organisation,would benefit from this course.

MA 7 • PENGENALAN PERAKAUNANKursus ini bertujuan untuk memberi fahaman asas tentang prinsip-prinsip

perakaunan dan bagairnana mempraktikkannya.Kursus ini adalah sesuai untuk semua kakitangan rendah yang terlibat dalam urusan

akaun secara langsung atau tidak langsung.

PAGES

MA 8 • PENGURUSAN KEWANGANKursus ini adalah sesuai untuk pengurus-pengurus yang bukan dari bidang

Kewangan.Penekanan kursus adalah mengenai Pengurusan Punca-Punca Kewangan jangka

pendek seperti Pengurusan Modal Kerja, Perancangan Tunai, dan memahami dananalisa Penyata-Penyata Kewangan.

Programmes for 1985 in NPC, P. JayaManagement Accounting

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

Course

Introduction to Accounting Practices{5 days)

Financial Management I (3 days)

Basic Accounting for Executives (5 days)

Pengurusan Kewangan {5 days)

Budgetary Control {3 days)

Pengenalan Perakaunan (5 days)

Financial Management I (3 days)

Costing I (3 days)

Pengurusan Kewangan (5 days)

Introduction to Accounting Practices(5 days)

Costing II (3 days)

Pengenalan Perakaunan (5 days)

Basic Accounting for Executives (5 days)

Date

Jan. 21 -25

Feb. 11-13

March 11 -15

March 18- 22

April 8 -10

April 22 -26

May 6-8

May 20 -22

July 22 -26

Aug. 19- 23

Sept. 2-4

Oct. 7-11

Nov. 18-22

Coordinator

Fred Lew

Charles Teh

Tep Ten

Fred Lew

Charles Teh

Teo Ten

Fred Lew

Charles Teh

Teo Ten

Fred Lew

Charles Teh

Teo Ten

Fred Lew

Fee

$300.00

$210.00

$350.00

$300.00

$210.00

$250.00

$210.00

$180.00

$300.00

$300.00

$210.00

$250.00

$350.00

PAGE 4

Sales & Marketing SectionSynopsis of Courses and Talks

SM 1 • EFFECTIVE SELLING SKILLSThe objective of this course is to help sales personnel develop a systematic

approach to making sales so as to increase sales volume. Sales Presentations andMock Selling Sessions are included.

All sales personnel especially those directly connected with selling consumergoods or services, will find this course useful.

SM 2 • MANAGEMENT OF SALES FORCEThe objective of the course is to help sales management personnel develop an

organised approach in dealing with problems they encounter in managing their salesforce and other functional responsibilities in planning, directing and controlling the totalsales operations in the company. The course highlights the skilful use of major methods,techniques and tools in solving various problems.

Sales Managers and Senior Sales Executives who are involved in planning,directing and controlling the sales operations in their respective organisations wouldbenefit from this course.

SM 3 • INTRODUCTION TO MARKETING MANAGEMENTThe objective of this course is to acquaint sales & marketing personnel in the

various industries with modern marketing concepts & tools. It also seeks to help salesexecutives handle the complex marketing problems of today's competitive marketsituation.

It is useful for all sales & marketing personnel.

SM 4 • SETTING UP EXPORT BUSINESS & DOCUMENTATIONThis course has been specially designed and developed for newcomers in export

business. Its objective is to provide comprehensive information on the mechanics ofconducting export business within the broad framework of Government Policy andProcedures.

Entrepreneurs/Managers and Executives who are interested in setting up exportbusiness, and understanding the Documentation will find this course useful.

SM 5 • IMPORT PROCEDURES & DOCUMENTATIONThis course covers a wide range of operations involved in handling imports.Its objective is to provide comprehensive information on the techniques of

importing merchandise into Malaysia, the procedures incidental thereto and thedocuments used at various stages of import transactions.

This course is suitable for executives who want to acquire knowledge of importtrade practices and procedures in Malaysia. Those who handle import shipments inagency houses, manufacturing establishments, government and semi-governmentinstitutions, banks etc. will also benefit from this course.

PAGE 5

SM 6 • BEHAVIORAL APPROACH TO MARKETINGThe markets today have become more complex arising from multitudes of

producers and distributors. The considerable social and economic development that weare experiencing has influenced the buying and use behaviour of consumers. In order tobe effective in marketing, one has to understand the forces underlying this behaviour inorder to effect changes that would appeal favourably to the marketing organisations. Thefailure to recognize this aspect has resulted in considerable losses to many. Theobjective of this course is to create awareness of some basic factors that influencebuying behaviour so that marketers can incorporate this aspect to develop a strategicmarketing plan for positive results.

The course covers topics such as perception, attitudes, learning, groups and groupformation, socio-economic stratification, attributes of products and services andmarketing communication.

The course is directed to marketing executives and those with some backgroundknowledge of marketing.

SM 7 • TEKNIK-TEKNIK KEJURUJUALANKursus ini bersesuaian sekali kepada mereka yang terlibat secara

langsung dalam urusan penjualan. Bagi mereka yang ingin dan baru mencebur diridalam urusan penjualan barangan dan perkhidmatan juga digalakkan mengikuti kursusini untuk melengkapi diri dengan pengetahuan dan pendekatan yang sistematik dalamusaha meningkatkan kadar jualan.

Para peserta akan mendapat munafaat dari kursus ini yang disertakan dengancontoh-contoh praktikal (masakini), kajian-kajian kes dan yang seumpamanya.

SM 8 • PENGENALAN PENGURUSAN PEMASARANJentera pemasaran merupakan perkara pokok yang perlu diambilkira dalam sesuatu

perniagaan. Kehendak penggunayang sentiasa berubah dan penciptaan keluaran baruyang pelbagai memaksa organisasi bersedia terhadap operasi pemarasan supaya kekaldinamik.

Kursus ini memperkenalkan kepentingan konsep dan teknik pemasaran moden.Para peserta akan didedahkan dengan pengetahuan asas pemasaran, mengenalpastipeluang-peluang yang ada dan mengendalikan masateh-masalah pemasaran.

Kursus ini sesuai sekali kepada kakitangan jualan dan pemasaran.

SM 9 • STATISTIK DALAM PENYELIDIKAN PEMASARANKursus ini akan mendedahkan para peserta kepada aspek-aspek di dalam tatacara

penyelidikan dan pengumpulan data.Penekanan yang lebih akan dibuat di dalam aspek statistikal, di mana peserta

kursus akan diterangkan bagaimana hendak memproses dan menganalisa sesuatu data.Ini adalah penting kerana keputusan yang lebih tepat boleh dibuat dan trend pasaranboleh dilihat dengan jelas.

Kursus ini amat sesuai untuk individu atau kakitangan yang terlibat di dalampenyelidikan pemasaran di mana peserta akan diberi latihan dan kajian kes untukmenambah kefahaman mereka.

PAGES

SM 10 • PERHUBUNGAN AW AMTujuan kursus ini adalah untuk memperkenalkan konsep-konsep perhubungan

awam dan pengalamannya secara sistematik, terutama dalam menghadapi tingkah-lakupubiik yang berbagai-bagai. Pengalaman perhubungan awam yang baik akan dapatmembantu menaikkan imej sesebuah organisasi itu.

Mereka yang mempunyai tugas-tugas yang berkaitan dengan pubiik danperhubungan awam akan mendapati bahawa kursus ini memberi menafaat kepadamereka.

SM11 • FILM TALKS• "Take Care"

This film reveals the secret of good customer relations. All levels are depictedfrom making good impressions to showing customers that their problems, wants andneeds are looked into.

• "Handling Customers' Complaints"The film deals with how to handle customers' complaints. A discussion will take

place on how to handle customers' complaints and use them for profitable selling.

SM 12 • CERAMAH FILM• "Who Killed The Sale"

Setiap jabatan memainkan peranan yang penting di dalam struktur organisasisyarikat ke arah peningkatan kadar jualan barangan dan perkhidmatannya. Filem inimemaparkan pemasalahan dan kebuntuan yang terdapat pada sebuah syarikat dalamaktiviti jualan barangannya. Kebuntuan dan pemasalahan ini timbul kerana tiadanyaintergrasi antara jabatan-jabatan berhubungan dengan proses pemasa/anbarangannya.

Justeru itu, ceramah filem ini akan memberikan tumpuan yang sistematikkepada dua perkara berikut:-

• Pemasalahan-pemasalahan yang timbul dalam proses penjualan produk danperkhidmatan dan

• Perbincangan mengenai kaedah-kaedah atau pendekatan ke arahmenyelesaikan masalah yang timbul akan ditumpukan khusus mengikutstruktur sesebuah organisasi.

• "How To Sell Quality"Bantahan mengenai harga merupakan bantahan yang sering dihadapi oleh para

jurujual.Filem ini membincangkan teknik-teknik mengatasi bantahan-bantahan harga

serta menekankan mutu produk.

PAGE 7

Sales & Marketing SectionVenue: NPC, Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

Course

Film Talk 'Who Killed the Sale'(in Bahasa Malaysia)

Teknik-Teknik Kejurujualan

Film Talk Take Care' (in English)

Introduction to Marketing Management

Pengenalan P.engurusan Pemasaran

Setting-up Export Business andDocumentation

Pengenalan Pengurusan Pemasaran

Statistikdalam Penyelidikan Pemasaran

Behavioral Approach to Marketing

Import Procedures & Documentation

Effective Selling Skills

Management of the Sales Force

Film Talk "Handling Customers'Complaints" (in English)

Perhubungan Awam

Statistik dalam Penyelidikan Pemasaran

Management of Sales Force

Teknik-Teknik Kejurujualan

Effective Selling Skills

Film Talk 'How to Sell Quality'(in Bahasa Malaysia)


Import Procedure & Documentation

Behavioral Approach to Marketing

Setting-up Export Business &Documentation

Date

25 January

11 -15 Feb.

1 5 March

18- 22 March

25 -29 March

15- 19 April

22 -26 April

6- 10 May

27-31 May

10-14 June

8-12July

22 -26 July

2 August

5-9Aug.

17- 23 Aug.

9- 13 Sept.

7-11 Oct.

14 -18 Oct.

25 October

4-8 Nov.

12- 16 Nov.

18 -22 Nov.

9- 13 Dec.

Coordinator

Annuar

Azman Zakaria

Chan Kum Siew

David Kuang

Mohd. Taib

Lee Saw Hoon

Nik Rosdi

Azman Zakaria

Mohd. Taib

Chan Kum Siew

Lee Saw Hoon

David Kuang

Lee Saw Hoon

Mohd. Taib

Annuar

Azman Zakaria

Annuar

Chan Kum Siew

Nik Rosdi

Annuar

David Kuang

Nik Rosdi

Azman Zakaria

Fee

$ 20.00

$200.00

$ 20.00

S350.00

$250.00

$350.00

$250.00

$250.00

$350.00

$350.00

$300.00

$350.00

$ 20.00

$250.00

$250.00

$350.00

$200.00

$300.00

$ 20.00

$250.00

$350.00

$350.00

$350.00

PAGES

Management Development SectionSynopsis of Courses

A. The courses are conducted in a very practical approach requiring full participationand involvement by the participants.Besides lectures the sessions are well supplemented by:

Case StudiesDiscussionsFilms and various other forms of visual aidsStructured exercisesRole PlaysManagement Games

B. The course fee includes use of NPC premises, equipment course materials, snack,tea-snacks, and lunch.

C. The course instructors will be senior staff members with many years of proven-training skill in their relevant fields.

D. There will be no examinations or tests at the conclusion of the course. There will bea course appraisal, however to analyse the strong and weeak areas of the course.

E. For those who attend the full duration of the course, a certificate of attendance willbe issued.

Additional Service• Apart from these normal scheduled courses the section entertains request for tailor-

made package course to suit the needs and requirements of individual organisations.• Consultancy Services• Film Talks

MD 1 • LEADERSHIP & HUMAN RELATIONS FOR MANAGERSThe course is designed for managers and aims to provide them with a better

understanding of the nature and principles of modern leadership and human relations,ways and means to execute them and the results to be achieved.

It seeks to train participants of the course to execute leadership functions accordingto democratic procedures and methods.

Course StructureThis is a 5 Days Course from Monday to Friday, conducted from 9.00 a.m. to

4.00 p.m.

Course ProgrammeThis course discusses various important topics pertaining to Leadership and

Human Relations, some of which are:• Leadership and Leadership Styles

PAGE 9

• Resistance to Change• 4 Step Methods of Problem Solving• Group Members Problems• Foundations of Good Human Relations

MD 2 • INTRODUCTION TO PERSONNEL MANAGEMENTThe course is designed for executives with technical background who are currently

involved in personnel management. It is also suitable for Personnel Executives whohave newly acquired this post or any others in managerial capacity and interested infamiliarising themselves with personnel management.

Course StructureThis is a 5 days course from Monday to Friday, conducted from 9.00 a.m. to

4.00 p.m.

Course ProgrammeThe topics discussed are:• Personnel Functions• Recruitment• Induction• Manpower Development and Training• Welfare• Performance Appraisal• Job Evaluation

MD 3 • TRAINING METHODOLOGY (MODULE 1 - AIDS AND METHODS)Course Objective

The objective of this course is to familiarise participants with a variety of trainingmethods. It demonstrates the use of audio visual aids and enables participants to usethese aids and methods effectively in these training sessions.

This course is suitable for managers who are responsible for conducting courses intheir organisations. Managers who wish to familiarise themselves with trainingtechniques may also participate in the course.

Course Structure5 days from Monday to Friday, conducted from 9.00 a.m. to 4.00 p.m.

Course ContentThe Importance of Training in an OrganisationThe Learning ProcessUse of Visual AidsThe Use of Case Studies in TrainingIn Basket ExerciseRole Plays

PAGE 10

MD 4 • TRAINING METHODOLOGY (MODULE II - PLANNING ANDEVALUATION OF TRAINING PROGRAMMES)Course Objective

The course presents the various aspects of training and brings to light variousproblems and methods involved in the planning and evaluation of training.

It is useful to persons in charge of training. Managers who are in addition to theirnormal functions performing or supervising the training functions will find the courseuseful.

Others in managerial capacity and interested in familiarising themselves withtraining and its related activities will also benefit.

Course Structure5 days from Monday to Friday conducted from 9.00 a.m. - 4.00 p.m.

Course Content• The Training Function and Policy• Determining Training Needs• Planning a Training Programme• The Administration of a Training Programme• Planning Your Training/Conference Room• Evaluation of Training

MD 5 • STAFF SELECTION SKILL AND TECHNIQUESCourse Objective

The objective of the course is to ensure the participant of a systematic approach tostaff selection. Emphasis is placed on interviewing skills and questioning techniques.Preparation of a job advertisement, structuring the job description and person specifi-cation are also highlighted in this course.

This course is designed for personnel executives, office administrators anddepartment heads who are engaged in the decision to employ.

Course Structure3 days from 9.00 a.m. - 4.00 p.m.

Course Content• The Selection Process• Sources of recruitment• Preparation of a job advertisement• The Job Description and Person Specification• Evaluating written applications• The employment interview• Questioning Techniques• Listening Skills• Handling difficult applicants• The job offer

PAGE 11

MD 6 • MOTIVATION AND JOB SATISFACTIONCourse Objective

The course aims at giving managers an insight into the attitudes needs andmotivation of the employees on the job and the effect of these on their performance. Thecourse provides useful guidelines for a manager to understand people and to motivatethem to higher standards of productivity.

This course is suitable to all levels of managers and supervisors whose job requiresthem to interact with and motivate other personnel.

Course Structure5 days from 9.00 a.m. - 4.00 p.m.

Content• The Nature of Attitudes• Attitude Formation• Attitude Change• Employees Needs• Various Approaches to Motivation• Job Satisfaction• Job Enrichment

MD 7 * INTERPERSONAL COMMUNICATIONCourse Objective

The aims of this course is to discuss with participants the importance of effectivecommunication and its consequences in business and industry.

It seeks to make participants more sensitive to others by improving their listeningand observing skills which are usually taken for granted in the verbal communicationprocess.

It is suitable for executives at all levels whose effectiveness is dependant upon wellplanned and systematic communication.

Course Structure3 days course conducted from 9.00 a.m. - 4.00 p.m.

Course ContentImportance of Communication in an OrganisationThe Communication ProcessBody LanguageBarriers to CommunicationOvercoming Barriers to CommunicationFeedbackListening skills

PAGE 12

MD 8 • THE SUPERVISOR AS A TRAINER AND INSTRUCTORThe course gives participants knowledge and skill on the nature and principles of

modern instruction and training techniques in industry and business.It is useful to supervisors at all levels whose work involves instructing others.

Course Structure3 days course, conducted from 9.00 a.m. - 4.00 p.m.

Course Content• The supervisors essential qualities• The scope and aim of instruction• How do People Learn• Preparation for Instruction• Breakeven and key points• Training Plan and Evaluation

MD 9 • GROUPWORK AND DISCUSSION LEADINGCourse Objective

The course trains participants to lead group discussion and conferences accordingto democratic procedures and methods. It aims to develop cooperation betweenemployees and staff workers and all categories of employees within an organisation.

Managers, departmental heads, supervisors and all those whose work involvesthem in small groups will benefit from this course.

Course Content• The Importance of Groupwork and Discussion in Organisation• Preparation for Discussion Leading• Use of Questions and Questioning Techniques• Role of the Discussion Leader• Different Types of Conference Participants• Physical Arrangement of Meeting Place

MD 10 • PIMPINAN DAN PERHUBUNGAN SESAMA MANUSIATujuan Kursus

Matlamat utama kursus ini ialah untuk memberikan kefahaman kepada pesertatentang pentingnya aspek kemanusiaan dalam organisasi. Peserta akan didedahkankepada prinsip-prinsip moden mengenai aspek pimpinan dan perhubungan supayadapat dipraktikkan di tempat mereka.

Hanya melalui aspek ini, hubungan harmoni antara pekerja dan majikan dapatdiwujudkan bagi menjamin penerusan kehidupan sesuatu organisasi.

Kursus tni sangat bersesuaian kepada para pengurus dan penyelia-penyelia disemua peringkat serta kepada mereka yang menyelia pekerja-pekerja di bawahnya.

Jangkamansa KursusSelama tiga hari berturut, mulai jam 9.00 pagi - 4.00 petang.

Kandungan Kursus• Asas-asas perhubungan sesama manusia

PAGE 13

Gaya pimpinan dalam organisasiKualiti dan sifat yang perlu bagi penyeliaPengendalian masalahPerubahan dalam organisasiTanggungjawab pemimpin dalam organisasiFaktor-faktor yang mempengaruhi individu

MD 11 • PENYELIA SEBAGAI JURULATIH DAN PENGAJARTujuan Kursus

Objektif utama kursus ini adalah untuk mendedahkan para peserta kepada aspekpengajaran dan faedah-faedah yang boleh diperolehi daripadanya juga melengkapkanpeserta dengan teknik serta teknik dalam mengendalikan kerja dan menghadapikumpulan. Kaedan-kaedah pengajaran yang sesuai akan diilustrasikan melaluidemonstrasi dengan menggunakan teknik yang dipelajari.

Kursus ini bersesuaian kepada penyelia dan sesiapa juga yang mengendalikanlatihan di semua peringkat. Melalui kursus ini, peserta adalah diharapkan agar dapatmembantu organisasi mereka dalam menyelaraskan sistem pengajaran yang telah sediaada.

Jangkamasa KursusSelama tiga hari berturut-turut, mulai jam 9.00 pagi - 4.00 petang.

Kandungan Kursus• Skop dan matlamat pengajaran• Faedah penggunaan pancaindera• Persediaan/Kaedah latihan dan pengajaran

NotaPermtntaan untuk ceramah pendek (talks) untuk tajuk-tajuk tertentu boleh diper-

timbangkan dan dirundingkan.

PAGE 14

Management Development SectionVenue: NPC, Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

Course

Leadership and Human Relationsfor Managers

Pimpinan dan PerhubunganSesama Manusia

Introduction to PersonnelManagement

Training Methodology I

Motivation & Job Satisfaction

Supervisor As A Trainer andInstructor

Interpersonal Communication

Training Methodology 2

Groupworkand DiscussionLeading

Penyelia Sebagai Jurulatih danPengajar

Staff Selection Skill andTechniques

Understanding Groups inOrganisation

Leadership and Human Relations(Basic Course)

Certificate in Supervision

Date

Jan 21 - 25

Feb11-13

Mar 18 -22

April 1-5

April 22 -26

May 6-8

July 22 -24

Aug5-9

Aug27-29

Sept 9- 11

Oct7-9

Nov12-14

Nov18-20

Aug5-Nov2

Coordinator

Dzulkifli Sipon

Wahab bin Saad

Joseph Paul

Suci Mathews

Raduwan Safperwan

Dzulkifli Sipon

Lian Lai Ping

Choong Loo Kong

Mustafa Mohamad

Othman Din

GuokEng Chai

Wahab bin Saad

Jaafar Othman

Hassan Sulatman

Fee

$3507-

$1657-

$3507-

$3507-

$3507-

$1807-

$2107-

$3507-

$1807-

$1657-

$2107-

$21 07-

$1807-

$13007-

PAGE 15

Industrial Relations SectionSynopsis of Courses

IR 1 • INDUSTRIAL RELATIONS FOR SUPERVISORSThe objectivve of this course is to present methods for dealing with problems of

present-day supervision; help foster the development of supervisory ability; enableparticipants to review their concepts and practices of industrial relations; exchangeideas and experiences with each other and develop alternative approaches to promoteand maintain industrial peace, reduce areas of conflict and encourage harmoniouslabour relations, and cultivate productivity consciousness. The course also focusses onthe following objectives: developing supervisory skills in respect of management andhuman resources; developing an understanding of issues and forces affecting anindustrial organisation and work place; developing the ability to analyse and resolveconflicts arising out of the work relationship; and developing an appropriate style ofleadership for changing supervisory requirements.

Supervisors at all levels would benefit from this course.

IR 2 • MANAGEMENT OF LABOUR RELATIONSThis course would enable participants to review their concepts and practises of

labour relations, exchange ideas and help develop alternative approaches to promoteand maintain industrial peace, reduce areas of conflict and encourage harmoniouslabour relations and cultivate productivity consciousness. The course focusses on thefollowing objectives: developing managerial and supervisory skills in respect ofmanagement and human resources; developing an understanding of issues and forcesaffecting an industrial organisation and work place; developing the ability to analyse andresolve conflicts arising out of the work relationship; and developing an appropriate styleof leadership for changing managerial and supervisory requirements in makingorganisational decisions.

The course is designed for senior executives in all fields.

IR 3 • DISCIPLINE IN INDUSTRYThis course enables management personnel and trade union officials to appreciate

the need for effective discipline in industry for the proper and effective functioning oforganisations. The course analyses various types of indiscipline prevailing in industryand their adverse effect on production, productivity and industrial peace. Participants willbe exposed to existing methods and practices used to handle disciplinary matters andtheir further improvement; and to the principles and practices to be followed beforetaking disciplinary action. It also provides participants with an opportunity to exchangeideas and experiences on the theory of Natural Justice.

The course is for senior management personnel and trade union executives.

IR 4 • INDUSTRIAL RELATIONS FOR TRADE UNION EXECUTIVESThe objective of this course is to present methods for dealing with present-day

problems faced by trade union executives, help develop an understanding of issues andforces affecting the working of trade unions and an ability to analyse and resolveconflicts objectively. Participants will be introduced to various aspects of collective

PAGE 16

bargaining, negotiation techniques, wage determination, and the implications involved inworkers' participation in management.

The course will enable participants to review their concepts and practices of labourrelations, learn from each other and enable each one to discover alternative approachesto Industrial Relations with a view to reducing areas of conflict and encouraging aharmonious atmosphere.

This course is for all trade union executives.

IR 5 • INDUSTRIAL RELATIONS AND LABOUR LAWSThe objective of this course is to acquaint participants with the legal aspects of the

industrial relations system in this country and to enable participants to understand and toappreciate the various provisions of the labour legislations which regulate therelationship between the employers and employees.

The three main labour legislations name by the Trade Union Ordinance 1959,Industrial Relations Act 1967, and Employment Ordinance 1955, will be discussed withparticular reference to the following topics:

- contract of employment;- mandatory minimum terms and conditions of service;- common law rights of employers and employees;- right of association;- right to collective bargaining;- collective agreements and enforcement;- dispute settlement;- law on dismissal;- industrial court;- right to strike/lock-out;This course is suitable for all senior management executives particularly those in

personnel management and also trade union executives.

IR 6 * GRIEVANCE HANDLINGThis course is designed to introduce participants to the Grievance Handling

process, and guide them in preparing agreements that would cover all potential areas ofdisagreements and primarily help them to anticipate and prevent causes ofmanagement/labour conflicts.

The course would benefit management pers&nnel in industry, government andsemi-government officials.

IR 7 • COLLECTIVE BARGAINING & NEGOTIATION PROCEDURESThe objective of this course is to provide a forum for management personnel and

trade union executives to critically examine and discuss the principles and practices ofCollective Bargaining and the effective application of Collective Bargaining for continuedand fruitful cooperation between employers and employees with a view to ensuringincreased efficiency and productivity in industry leading to progressive improvement inthe living standards of people. The course focusses on such topics as the principles ofCollective Bargaining; form and contents of Collective Agreements; negotiationtechniques and procedures; machinery for the prevention and settlement of disputes;the rights, responsibilities and obligations of management and labour, and the role of

PAGE 17

Collective Bargaining in the promotion and maintenance of industrial peace andharmony.

IR 8 • DOMESTIC ENQUIRY PROCEDURESIn maintaining discipline, employers may have to implement disciplinary actions for

habitual infraction of work rules. The Employment Ordinance requires that in suchdisciplinary actions as Dismissal, Demotion and Suspension, the employer has to hold a"due enquiry".

But what constitutes a "due enquiry?". Nothing has been laid down under the law.However certain guidelines have been laid down by the Industrial Court for suchenquiries.

To that extent this course is designed to provide some of these guidelines.Participants will be able to observe and participate in a mock domestic enquiry which willinclude among others the examination and cross-examination of witnesses as well asthe recording of statements and the recommendation of appropriate disciplinary action.

IR 9 • PERHUBUNGAN PERUSAHAAN UNTUK PENYELIAKursus ini membentangkan kaedah-kaedah mengendalikan masalah yang dihadapi

oleh penyelia-penyelia pada masa ini; untuk menolong dan menggalakkan sertamembena kebolehan menyelia.

Membolehkan peserta-peserta untuk menyemak konsep-konsep dan mengamal-kan perhubungan perusahaan; bertukar-tukar fikiran dan pengalaman serta membinabeberapa cara pendekatan yang lain bagi memaju dan menjaga keamanan perusahaandengan mengurangkan pertikaian dan menggalakkan hubungan buruh yang harmoni.

Membina kemahiran menyelia dan berkaitan dengan pengurusan dan punca-puncakemanusiaan; membina satu kefahaman mengenai isu dan tenaga-tenaga yangmempengaruhi organisasi perusahaan dan tempat kerja.

Membina kebolehan menganalisa dan menyelesaikan pertikaian-pertikaian yangterjadi dari hubungan kerja di antara pekerja-pekerja serta membina satu gaya-carapimpinan bagi keperluan-keperluan penyeliaan yang sentiasa berubah.

Penyelia-penyelia dari segala peringkat adalah sesuai untuk kursus ini.

IR 10 • PERHUBUNGAN PERUSAHAAN UNTUK PEGAWAI-PEGAWAIKESATUAN SEKERJA

Untuk membentangkan kaedah mengendalikan masalah yang dihadapi olehpegawai-pegawai Kesatuan Sekerja pada masa ini.

Untuk membina dan memahami isu dan tenaga yang mempengaruhi kesatuansekerja.

Untuk membina kebolehan menganalisa dan menyelesaikan konflik dengantepatnya.

Kursus ini adalah sesuai untuk pegawai-pegawai Kesatuan Sekerja.

IR 11 • DISIPLIN DALAM INDUSTRITujuan kursus ini ialah untuk membolehkan pegawai-pegawai pengurusan dan

kesatuan sekerja menghargai akan perlunya mempunyai disiplin yang efektif di dalam

PAGE 18

industri memajukan hubungan majikan - pekerja yang lebih baik dan tenaga kerja yangberpuashati dan progresif.

Pegawai-pegawai pengurusan dan kesatuan sekerja adalah sesuai untuk kursusini.

IR 12 • MENGENDALIKAN RUNGUTANKursus ini bertujuan untuk memperkenalkan peserta-peserta kepada proses

mengendalikan rungutan. la member! garis pandu mengenai rungutan-rungutanpekerja, dan bagaimana membincangkan dan menyelesaikan rungutan-rungutan yangberkenaan. Kepentingan mengendalikan rungutan pekerja telah diakui dan adalahmenjadi peranan penyelia-penyelia untuk mempastikan rungutan-rungutan tidak mem-bantutkan pengeluaran. Akhirnya, kursus ini akan membantu penyelia-penyeliamengetahui dan menghalang rungutan menjadi pertikaian yang serius.

IR 13 • TATACARA PENYIASATANUntuk mengekalkan disiplin yang berkesan, pihak majikan mungkin dikehendaki

mengambil tindakan disiplin terhadap pekerja-pekerja yang selalu melanggar peraturankerja. Menurut Ordinan Kerja sebelum majikan mengambil tindakan disiplin, sepertimemberhentikan, menurunkan pangkat atau menggantungkan kerja pekerja yangberkenaan, dia mestilah mengadakan tatacara penyiasatan yang adil dahulu.

Bagaimana tatacara penyiasatan yang adil ini dapat dijalankan? Ordinan Kerja itutidak memberi garis pandu yang mencukupi mengenai bagaimana untuk mengendalikantatacara penyiasatan ini. Walau bagaimanapun Mahkamah Perusahaan telah memberigaris pandu berkaitan dengan tatacara penyiasatan ini semasa menyelesaikan kes-kespembangunan kerjanya.

Tujuan kursus ini ialah untuk memberi dan membincangkan garis pandu ini.Peserta-peserta akan dapat memerhati di samping dapat menyertai satu tatacarapenyiasatan yang olok-olok. Semasa kursus, peserta-peserta akan juga dapat melihatbagaimana saksi-saksi disoal atau disoal semula dan cara merekodkan keterangan-keterangan mereka. Ini termasuk juga cara mendapatkan keputusan dan caramengesyorkan tindakan disiplin yang sesuai dan adil.

PAGE 19

Industrial Relations SectionVenue: NPC, Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

Course

Perhubungan Perusahaanunluk Penyelia

Industrial Relations forSupervisors

Domestic Enquiry Procedures

Grievance Handling

Mengendalikan Rungutan

Disiplin Dalam Industri

Collective Bargaining andNegotiation Procedures

Industrial Relations andLabour Laws

Industrial Relations forTrade Union Executives

Perhubungan Perusahaanuntuk Penyelia

Discipline in Industry

Perhubungan Perusahaan untukPegawai Kesatuan Sekerja

Industrial Relations forSupervisors

Trade Union Seminar


Disiplin Dalam Industri

Collective Bargaining andNegotiation Procedures

Tatacara Penyiasatan

Seminar Kesatuan Sekerja

Industrial Relations andLabour Laws

Grievance Handling

Date

Jan 21 -25

Feb5-9

Mar 25 -27

April 8- 10

May 6-8

May 20 -24

May 27 -31

Jun10-14

Jun24-28

July 15-19

Aug5-9

Aug12-16

Sept 17- 21

Sept 23

Oct1-3

Oct14-18

Nov12-16

Nov 4-6

Nov19

Nov 26 -30

Dec 2 -4

Coordinator

Abd. Malik Jamaludin

Chee Mew Leng

Surin Leong

Chee Mew Leng

Khairuddin Isa


Surin Leong

Chee Mew Leng

Surin Leong

Khairuddin Isa

Chee Mew Leng


Surin Leong

Khairuddin Isa

Chee Mew Leng


Chee Mew Leng

Khairuddin Isa


Surin Leong

Surin Leong

Fee

$2757-

$3007-

$2107-

$2107-

$1 807-

$3007-

$3507-

$3507-

$2507-

$2757-

$3507-

$1 507-

$3507-

$457-

$2107-

$3007-

$3507-

$1 807-

$457-

$3507-

$2107-

PAGE 20

Quality Control Circle. Synopsis of Courses

INTRODUCTIONThe campaign on Productivity which has been undertaken by the Pusat Daya

Pengeluaran Negara fPDPN} intends to bring about the increase in productivity of theMalaysian people. It is the desire of our leaders that members of the public and theprivate sectors be more conscious of increasing productivity.

In this context, Quality Control Circle (QCC) has been found to be instrumental inimproving Productivity and Product Quality in various organisation in most developedcountries. This unique management style, which rest upon the cooperation and con-sultation between employer - employee in their effort to create a happy working place,has achieved these objectives amongst others:

• Motivating workers through their job fasks• Developing leadership capabilities among the members• Encouraging self-development and decision making by the employees• Promoting more effective team work• Enhancing the quality of product and servicesFor purposes of disseminating the QCC concept and techniques, the QCC Secre-

tariat of PDPN lakes great pride in launching this integrated programme towardseventual initiation and development of the QCC movement in Malaysian Industries.

A 3-level approach is planned in the training programme.

ONE-DAY SEMINAR FOR TOP MANAGEMENTObjectives

• Appreciation and evaluation of the QCC concept and philosophy• Indentification of QCC structure and the relevant application within the organi-

sation.

ContentAmongst the topics discussed in this seminar are:• QCC philosophy and objectives• QCC organisational structure• QCC in Malaysia• QCC techniques for purposes of decision making• Discussion

ParticipantsThis seminar will be attended by the Chairman, Managing Director or General

Manager of enterprises who are keen to be acquainted with the concept and philosophyof QCC movement.

TRAINING IN QCC FOR FACILITATORS (5 DAYS)Objectives

• Understanding the basic concept, operation and philosophy of QCC

PAGE 21

- Be able to initiate and publicise the QCC concept in the organisation- Be able to assist, instruct and coach the people in forming and running of the

QCC.

Content- QCC objectives benefits and its operation- Organisation and administration of QCC- QCC as a factor for motivation- Leading group discussion- QCC tools and techniques of problem solving- Presentation skill

ParticipantsHeads of departments or sections, training personnel and those who will directly or

indirectly involve in QCC activity.Those who wish to further their knowledge in this subject are also welcome.

CertificateCertificate of Attendance will be awarded to the participants attending a full-time

course.

IN-PLANT TRAINING IN QCCThe services of the PDPN are also available for organisations who plan to institute

QCC movement as an in-plant programme within their premises. Arrangement for suchin-plant programmes could be negotiated.

PROGRAMMES CONDUCTED IN BAHASA MALAYSIASimilar programmes in Bahasa Malaysia have been developed for participants who

may have difficulty in following the English programmes, namely:- KKM untuk PEMUDAHCARA- KKM untuk KETUA KUMPULAN

Follow-upFollow-up services will be made available to the participants of the above

programmes by negotiations.For further information please contact:

The QCC Secretariat,Pusat Daya Pengeluaran Negara,Peti Surat 64,Jalan Sultan,Petaling Jaya,Selangor.Telephone: 563688, 563731, 563812

PAGE 22

QCC Training ProgrammeNo.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

Course

QCC Training forFacilitator

Seminar Apresiasi KKM




QCC AppreciationSeminar

QCC Training forFacilitators

QCC Training forFacilitators

KKM untuk KetuaKumpulan

KKM untuk Pemudahcara





Venue

P. Jaya

Alor Star

Kota Bharu

Seremban

KotaKinabaluMalacca

Kuching

P. Jaya

Johor Bahru

K. Kinabalu

Kuching

P. Jaya

Malacca

Alor Star

Date

21 -25 Jan.

12 March

15 April

9 July

20 August

7 May

7-11 Oct.

4-8 Nov.

1-5 April

22 -26 Apr.

22-26Jul.

18-22 Mar.

9 -13 Sept.

5-9 Aug.

Coordinator

Sunn Leong

Joseph Paul

Mustapha Kadir

Zahariah Mokhtar

Azmi Hamzah

Joseph Paul

Bad u wanSafperwan

Tong Kai Seng

Francis Arul

Azmi Hamzah

Cecilia Robert

Shahuren Ismail

Hassan Sulaiman

Rauzah ZainalAbidin

Fee

$450.00

$160.00

$160.00

$160.00

$160.00

$160.00

$450.00

$450.00

$400.00

$450.00

$400.00

$400.00

$400.00

$450.00

PAGE 23

Industrial Engineering SectionSynopsis of Courses

IE 1 • PRODUCTION PLANNING AND CONTROL (PP & C)The objective of the course is to acquaint one with the various factors that affect

production. The course also delves into areas which production personnel shouldunderstand and know, even though it may have no direct bearing on their duties asProduction engineers or managers. Emphasis will be placed on Programmes, Loadingand Scheduling, Stock Control, Ordering, Progressing & Despatching.

The course is suitable for top and middle management personnel who are involvedin Production Planning and Control.

IE 2 • QUALITY CONTROL (QC)The course introduces the general concept of Quality and Quality Control and some

of its statistical techniques. It enables participants to use these techniques for thecontrol and maintenance of the quality of the product manufactured.

All personnel related to the Quality function, will be considered. A basic knowledgeof statistics is recommended.

IE 3 • ORGANISATION AND METHOD (O & M)The course introduces the various techniques used by O & M practitioners in their

efforts to improve office efficiency and the flow of information within the office. As such itwould benefit the manager who is concerned with the rising costs of paperwork and theneed for an effective use of available information.

IE 4 • FILING AND RECORDS MANAGEMENT (F & RM)The course acquaints participants with the principles, modern techniques and

efficient procedures in filing & records management. It provides a valuable guide tocurrent practices in modern business filing and emphasises the need to give greaterthought and care to filing as a business undertaking.

The course is suitable for all personnel involved in filing or recording functions.

IE 5 • JOB SIMPLIFICATION (JS)The course presents some techniques of Method Study by which jobs can be

studied, simplified and improved. It gives particular training in certain techniques andprinciples of Job Simplication which can be used by participants in their work place.

The course would benefit Work Study Officers, supervisors and managerial staff ofall levels involved in production functions, members of joint consultative committeesand trade union executives.

IE 6 • INDUSTRIAL SAFETY 1 (ISI)The occurrence of personal-injury accidents and also those accidents that cause

damage only to property, clearly indicates a fault somewhere along the line of planning,design, construction, installation or operations. The effect of such accidents is toincrease cost, decrease production and interrupt continuity of operation.

PAGE 24

The course emphasises the axiom: "Accidents do not happen-they are caused".The course will introduce the 3 basic principles of accident prevention namely:-• the creation and maintenance of interest;• fact finding; and• action based on the factsIt would benefit all personnel involved with industrial safety work and the welfare of

employees.

IE 7 • INDUSTRIAL SAFETY 2 (IS2)This is a supplementary course to the first course. Important aspects of safety such

as fire prevention, occupational health, electrical hazards, legal aspects of safety, humanfactor, safety organisations etc. are discussed in depth. Participants are made aware ofthe varied aspects of industrial safety and not merely on house-keeping and rules andregulations.

Emphasis is given to the prevention of hazards. Case studies and special safetyfilms are used in the programme,

Like its forerunner, this course would benefit Safety Officers and all others who aredirectly involved in the plants.

IE 8 • MAINTENANCE MANAGEMENT (MM)A lot of thought and effort is put into the process of acquiring new machines,

equipment and facilities. But hardly much thought is given to the ongoing maintenanceof these valuable assets. Very often a maintenance crew is fully occupied withbreakdown repairs with hardly any time left for preventive maintenance. Considerationsas to size of maintenance crew, maintenance cost control, lubrication procedures etc.are neglected.

The main objective of this course is to introduce some of the modern ideas andtechniques used in improving decision making and in the maintenance of industrialfacilities.

The course is suitable for senior management staff who have the responsibility fordetermining maintenance procedures and programmes within the organisation.

IE 9 • STOCK AND STORES MANAGEMENT (S & SM)The object of this programme is to enable participants to obtain a greater insight into

the intricacies and procedures of receiving and distributing raw materials, work-in-process goods and finished products. Modern methods of storehouse and stockyardmanagement, selection and issues from stores, physical control of items etc. will bediscussed. Emphasis is given to techniques and systems suitable to local conditions.

The course would be very suitable for all those involved in purchasing, store-keeping, warehousing and production control functions.

IE 10 • WORK MEASUREMENT (WM)Time is one of our most valuable resources. Time lost is money lost.This program aims to introduce to you the application of special techniques to seek

out & eliminate ineffective & unnecessary times and hence costs wherever they mayexist in the entire cycle of your work. It helps to develop the necessary practical skills inmeasuring time & in following the proper procedure to establish time standards.

PAGE 25

Emphasis is on Time Studies and other associated modern techniques in WorkMeasurement.Participants: Supervisors, work study officers, and managerial staff of all levels involved

in production function, members of Joint Consultative Committee & tradeunion executives.On those who have previously attended the Job Simplification course willbe considered.

IE 11 • OFFICE METHODS IMPROVEMENT (OMI)Your office is where a great deal of paper and hence information flows. It is an

information centre. However, it can also become a place where your company can bebogged down because of misplaced/lost information, out-dated procedures or evenuntrained & restless staff.

Effective & timely communication is essential to your organisation's day-to-daybusiness.

This program aims to introduce to you, systems and techniques which you canapply to bring new levels of productivity to your office.

Emphasis is placed on information distribution study techniques, documentmanagement methods, office automation and office communication process.

It is suitable for office managers and his colleagues who are keen to make thisoffice the office of the future.

IE 12 • PENGURUSAN FAIL DAN REKOD (PF & R)Kursus ini memperkenaikan peserta-peserta dengan prinsip-prinsip, teknik-teknik

moden dan tatacara yang sewajar di dalam pengurusan fail & rekod. la melengkapkandaya pimpinan yang tinggi kepada kerja seharian di dalam pengurusan fail perniagaanmoden dan menumpukan kepada mustahaknya untuk memberi daya pemikiran yangluas serta pemeliharaan pengurusan fail sebagai pengusahaan perniagaan.

Kursus ini sesuai untuk kakitangan yang terlibat di dalam pengurusan fail ataukerja menyimpan rekod-rekod.

IE 13 • MENYENANGKAN KERJA (MK)Kursus ini mengemukakan setengah-setengah teknik Kaji Cara di mana kerja-kerja

boleh dikaji, disenangkan dan diperbaiki. la memberi latihan yang tertentu di dalamsetengah teknik-teknik dan prinsip-prinsip Menyenangkan Kerja yang boleh digunakanoleh peserta di tempat kerjanya.

Kursus ini akan memberi faedah kepada Pegawai Kaji Kerja, Penyelia danKakitangan Pengurusan di semua peringkat yang terlibat di dalam kerja pengeluaran,ahli-ahli yang bergabung di dalam jawatankuasa-jawatankuasa perunding dan eksekutifpersatuan pekerja.

IE 14 • KESELAMATAN PERUSAHAAN 1 (KP1)Kemalangan yang mengakibatkan kecederaan perseorangan dan melibatkan

kerosakan harta benda, mengesahkan bahawa kesilapan terdapat di dalam kerjaperancangan, perekaan, pembinaan, pemasangan atau di dalam perjalanan carabekerja. Akibat kemalangan yang sedemikian akan meninggikan kos, menurunkanpengeluaran dan penggangguan aliran operasi yang berterusan.

PAGE 26

Kursus ini menekankan istilah:"Kemalangan tidak terjadi dengan sendirinya - tanpa sebab tiada kemalangan".Kursus ini akan memperkenalkan 3 prinsip-prinsip asas mencegah kematangan

terutama:• Untuk melahirkan dan pemeliharaan ke atas minat;• Mendapatkan faktor-faktor; dan• Mengambil tindakan berdasarkan kepada faktor-faktor.la akan member! faedah kepada semua kakitangan yang terlibat di dalam kerja

keselamatan perusahaan dan kebajikan pekerja-pekerja.

IE 15 • KAWALAN MUTU (KM)Kursus ini memperkenalkan konsep-konsep umum mutu dan kawalan mutu dan

sebahagian dari teknik-teknik statistik. la akan mem bole hkan para pesertamenggunakan teknik ini untuk mengawal dan menyelenggara mutu keluaran mereka.

Semua kakitangan yang mempunyai hubungan dengan fungsi mutu akandipertimbangkan. Pengetahuan asas mengenai statistik adalah disyorkan.

IE 16 • ORGANISASI DAN KAEDAH (0 & K)Kursus ini memperkenalkan beberapa teknik-teknik yang digunakan oleh mereka

yang terlibat di dalam kerja-kerja O & K untuk memperbaiki kecekapan pejabat danpengaliran maklumat di antara pejabat. Oleh itu ia akan memberi faedah kepada merekayang menitikberatkan ke atas kos kertas kerja yang kian meningkat dan keperluan untukmenggunakan maklumat-maklumat yang ada secara berkesan.

IE 17 • PENGENDALIAN BAHAN (PB)Setiap organisasi mempunyai bahan-bahan untuk dikendalikan samada secara

manual ataupun menggunakan mesin. Pengendalian bahan selalunya menambahkankos kepada barang keluaran. Tambahan ini boleh meningkat sehingga 90% darikeseluruhan kos buruh. Kursus ini memperkenalkan pada peserta dengan kaedah-kaedah penting mengurangkan pengendalikan bahan dan kosnya.Peserta:

Penyelia-penyelia pengeluaran, penjaga-penjaga stor, kakitangan-kakitanganpembelian dan mereka yang terlibat di dalam pengendalian bahan dan penyimpanannya.

PAGE 27

Industrial Engineering SectionVenue: NPC, Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

'18.

19.

20.

21.

22.

23.

24.

25.

Course

Store and Stock Management

Industrial Safety 1

Pengurusan Fail & Rekod

Filing & Records Management

Menyenangkan Kerja

Maintenance Management

Quality Control

Pengendalhn Bahan

Production Planning and Control

Job Simplification (

Organisation and Methods

Store and Stock Management

Industrial Safety 1

Filing and Records Management

Keselamatan Perusahaan 1

Industrial Safety 2

Work Measurement

Productivity Improvement


Organisasi dan Kaedah

Office Methods Improvement


Menyenangkan Kerja

Kawalan Mutu

Keselamatan Perusahaan 1

Date

Jan 21 - 23

Mar 4- 7

Mar 1 1 - 1 3

Mar18-20

Mar 25-19

April 1-5

April 15-19

May6-9

May 20 -24

^May^7-3J)

July 1 - 5

July 15- 17

July 22 -25

July 22 -24

July9-12

Aug5-8

Aug12-16

Aug12-Nov8

Sept 17- 19

Sept 30 -Get 4

Oct7-11

Oct 21 - 25

Nov4-8

Nov 18-22

Dec 2- 6

Coordinator

Razalie Hussain

Azizan Ariffin

Tan Phaik Hoon

ChiaYokLin

Azizan Ariffin

Fazil Suhaimi Talib

Sivapalan

Abdullah Kassim

Tan PorSing

Tan Phaik Hoon

Tan PorSing

Sivapalan

Razalie Hussain

Shahdan Md. Lani

Shahdan Md. Lani

Tan Phaik Hoon

Sivapalan

ChiaYokLin

Abdullah Kassim

Azizan Ariffin

Fazil Suhaimi Talib

Tan Por Sing

Shahdan Md. Lani

Abdullah Kassim

Fazil Suhaimi Talib

Fee

$2107-

$2407-

$1507-

$1807-

$2507-

$3507-

$3507-

$2007-

$3507-

$3007-

$3007-

$2107-

$2407-

$2507-

$2007-

$2807-

$3507-

$20007-$25007-

$1507-

$2507-

$3507-

$3507-

$2507-

$2507-

$2007-

PAGE 28

* PRODUCTIVITY IMPROVEMENT PROGRAM ON WORK STUDY:Duration 13 weeks - 6 weeks-full time training and 7 weeks plant project. Local partici-pants: $2,000/- per participant, International participants: $2,500 per participant.

OBJECTIVES• To develop/install a work study function to implement programs of productivity

improvement;• To achieve/maintain substantial improvement in productivity levels;• To develop the analytical skills of participants in seeking solutions to production

problems with special emphasis on skills of approaching the problem of increasingproductivity through systematic analysis of existing operation, process and workmethod.

CONTENTSPart A - Training ( 6 weeks)1. Method Study- Productivity; Work Content; Work Recording and Charting; Work

place and Factory Layouts; Analysis of Work Methods; Development of ImprovedMethods; Line Balancing; Automation; Practical Exercises; Case Studies;Examination.

2. Work Measurement - Definition and Purpose; Basic Procedures and Methods;Performance Rating; Time Studies; Time Study Analysis and Evaluation; MachineControlled Operations; Synthetic Setups; Work Specifications; Activity Sampling;Time Standards; Incentive Schemes; Methods-Time Measurements; Costing;Negotiating; Installing and Maintaining Improved Methods/Time Standards; WorkStudy Organisations; Practical Exercises; Case Studies; Examination.

Part B - In-Plant Project (7 weeks)This includes study at a selected plant within Malaysia and completion of the projectreport. It will be fully supported by NPC Staff who will maintain a continuous scrutiny byfrequent visits.

Admission requirements Language• Minimum 2 years working experience in organisations, preferably Supervisors,

Management services personnel or work study trainees.• Sufficient command of spoken and written English.• Medically certified fit.• Must be nominated by participants' governments, (applicable to international parti-

cipants only).

TUITION FEEUS$1.1507-or MS2.500/-Fellowships under the Malaysian Technical Assistance Program may be available in1984/85.For local participants M$2,000.

PAGE 29

Low Cost Automation SectioSynopsis of Courses

LCA 1 • INTRODUCTION TO LOW COST AUTOMATIONThe first part of this module will concentrate on the understanding of compressed

air and its uses. The major part will be on the techniques of constructing basicpneumatic control circuits. This module will also familiarise participants with the use ofstandard symbols, development and layout of simple circuits and the use of the LCAlaboratory and training panels.

LCA 2 • APPLIED LOW COST AUTOMATION (PURE PNEUMATIC)The module will be about the fundamentals and terms in control engineering motion

and control diagrams, type of control, methods of designing circuit diagrams forpneumatic controls. Participants will also be trained to trace and identify faults in circuitconstruction and to rectify them. Laboratory exercises will be the major portion of themodule.

LCA 3 • APPLIED LOW COST AUTOMATION (ELEC-PNEUMATIC)Part of the module will concentrate on basic electricity and the construction of

solenoid valves, relays and switches. Participants will then learn the methods to designcontrol circuits with electricity operated switches and valves. Laboratory exercises willconcentrate on the building of electricity switching circuit.

PROGRAMMES CONDUCTED IN BAHASA MALAYSIAFor your Foreman and other supervisors who may have difficulty in following the

English programmes, similar programmes in Bahasa Malaysia has been developed.

SUITABLE PARTICIPANTSAll those executives and supervisors who are concerned with improvement in

existing production system e.g. production or design engineers, technicians, foremenand those with basic knowledge of engineering and science.

PAGE 30

Low Cost Automation SectionVenue: NPC, Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

Course

Introduction to Pneumatic ControlEngineering (LCA1)

Introduction to Pneumatic ControlEngineering (LCA1)

Design of Pneumatic ControlSystems (LCA 2)


LCA1

Introduction to Pneumatic ControlEngineering (LCA 1)

LCA 2


LCA 3

Design of Pneumatic - ElectricControl System (LCA 3)


Date

Jan28-Feb1

April 8- 12

May 13- 17

July8-12

Aug12-16

Sept 9- 13

Sept 23 -27

Oct14-18

Nov12-16

Dec 2-6

Dec 9-13

Coordinator

Goh Swee Seang

- same -

- same -

-same-

- same -

- same -

-same-

-same-

- same -

-same-

-same-

Fee

S3507-

$3507-

$3507-

$3507-

$2507-

$3507-

$2507-

$350/-

$250/-

$350/-

$3507-

PAGE 31

Tourist Industry SectionSynopsis of Courses

Tl 1 • LEADERSHIP AND CUSTOMER RELATIONS IN THE HOSPITALITYINDUSTRY

Considered a "must" for supervisors in the hospitality industry, this popular courseoffers participants a basic understanding of the nature and principles of leadership.Topics include Motivation, Delegation and Resistance to Change. Additionally, themeans and ways of achieving good and effective relations with staff and customers alikeare discussed, covering subjects like handling customer complaints and customersneeds and expectations.

Tl 2 • RESTAURANT SERVICESSuitable for captains, headwaiters, or restaurant assistant managers, this course

covers various aspects of restaurant service with emphasis on Ihe American, Russianand French services.

Topics which will be discussed include:• Table settings and service• Restaurant eguiprnent• Banquet, buffets and cocktail parties• Control systems

Tl 3 • BEVERAGE MANAGEMENTThe aim of this course is to expose participants, particularly Head Barmen or BeverageSupervisors, to the various common beverages, their origins and manufacture.Discussion will centre on selection, purchasing, storage, stocking and control ofbeverages.

Tl 4 • SUPERVISORY HOTEL HOUSEKEEPINGAll aspects of hotel housekeeping are covered in this course, including cleaning

methods, linen supervision, control of laundry and supervision of housekeeping staff.The course is invaluable for personnel holding supervisory positions in the house-keeping department in hotels and similar institutions.

Tl 5 • FRONT OFFICE PROCEDURESIn this course participants get to understand the functions and activities of the Front

Office Department, comprising Reservations, Reception, Enquiries, Bell Service and theFront Office Cashier. Discussions will centre on the Front Office as the nerve centre of ahotel, Customer Relations, basic Front Office accounting and statistics.

Tl 6 • STAFF MANAGEMENT IN THE HOSPITALITY INDUSTRYSpecially prepared for department heads in hotels and similar institutions, the

course centres on the following topics:• Organisation of Human Resources

PAGE 32

• Personnel Relations• Task Unit Job Descriptions• Labour Cost Control Systems• Job EvaluationOther topics that will be discussed are motivation, management and styles of

leadership in the Hotel Industry.

Tl 7 • MARKETING IN THE HOSPITALITY INDUSTRYThis course aims at giving participants an understanding of modern concepts of

marketing and promotional activities in the Hotel Industry.Discussions will centre on the following topics:• Basic structure of the market• Product, competitor, and market analysis• Market research• Marketing plan• Sales programmes• Travel system• Advertising and Promotion, etc.

Tl 8 • INTRODUCTION TO ACCOUNTING IN THE HOSPITALITYINDUSTRY

This course is specially designed for participants taking part in the Hotel andRestaurant Supervisory Certificate (HRSC) programme. NON-(HRSC) participants arealso welcome. Its intention is to give participants, who have little or no knowledge inAccounting, some basic principles in Accounting practices and its application to theHospitality Industry. Topics such as simple book-keeping, adjustments, food costing,ratios and budgeting will be discussed in order to give participants as much coverage aspossible.

The course will be supplemented with exercises and case studies.

Tl 9 • KITCHEN MANAGEMENTThis course exposes participants to various aspects of kitchen organisation,

introduction to portioning, portion control and food costing.This course is suitable for kitchen personnel who aspire to widen their knowledge in

introductory aspects of kitchen management.Other hotel personnel who wish to widen their knowledge in the introductory

aspects of kitchen management may also be considered.

Tl 10 • INSTITUTIONAL CATERING AND COOKING MANAGEMENTThis course has been specially designed for cafeteris operators or personnel who

are directly concerned with the individual customers as well as the management.A proper understanding of the operation and involvement would enables operators

to be fully committed to the needs of the industry.The course is suitable for supervisory personnel in the contract food service,

canteen or cafeteria. Potential operators are also welcome.

PAGE 33

Tl 11 • PENGURUSAN KEDAI MAKANKursus ini memperkenalkan peserta-peserta kepada teknik-teknik mode'n dalam

pengurusan kedai makan/restoran yang mana akan membolehkan peserta-pesertamempunyai penglibatan yang aktif, sistematik dan berkesan di lapangan ini.

Pengurusan restoran dan dapur adalah dua perkara penting dalam menjalankanperniagaan kedai makan. Dalam kursus ini akan dibincangkan dengan lebih mendalambagaimana untuk mengurus pekerja-pekerja, membuat belian, membuat 'costing'makanan, kos-kos pekerja dan lain-lain untuk memperolehi keuntungan yang lebih sertabagaimana untuk mengendaltkan stor yang lebih teratur. Atur-letak' dapur juga pentinguntuk melicinkan pergerakan di bahagian dapur dan ini menambahkan kecekapan dalammenjalankan kerja.

Sebagai tambahan kepada syarahan; kajian kes, filem serta membuat lawatan luarakan diadakan.

Tourist Industry SectionVenue: NPC, Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

Course

Leadership and Customer Relations

Special Supervisory Techniques

Restaurant Services

Front Office Operation

Supervisory Housekeeping

Kitchen Management

Beverage Management

Introduction to Tourism

Introduction to Room Operation

Introduction to Food andBeverage Operation

Staff Management in HospitalityIndustry

Marketing Management

Introduction to Accounting

9th Hotel Restaurant SupervisoryCertificate (HRSC)

10th Hotel Restaurant SupervisoryCertificate (HRSC)

Date

Jan 14 -18

Jan 21 -25

'¥eb5-9

Feb5-9

Feb11~15

Feb11-15

Feb25-27

Feb25-27

Mar 11 -15

Mar 1 1 - 1 5

Mar 11 -15

April 15- 19

April 22 -26

Jan14-May11

Aug12-Nov14

Coordinator Fee

$ 3507-

$ 3507-

$ 3507-

5 3507-

$ 3507-

$ 3507-

$ 1807-

$ 180/-

$ 350/-

S 350/-

$ 3507-

$ 3507-

S 3507-

$1 ,3507-

$1 ,3507-

PAGE 34

No.

-16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.

Course

Apprenticeship Training Programme- Kitchen Management- Restaurant Management- Front Office- Housekeeping


Special Supervisory Techniques

Restaurant Services



Kitchen Management

Beverage Management

Introduction to Tourism

Introduction to Room Operation

Introduction to Food andBeverage Operation

Staff Management in HospitalityIndustry


Introduction to Accounting

Date

Mar 85 -Mar 87Mar 85 - Mar 86Mar 85 -Mar 86Mar 85 - Mar 86

Aug 12- 16

Aug 19-22

Aug 26 - 30

Aug 26 -30

Sept 2 -6

Sept 2-6

Sept9-11

Sept 9- 11

Sept 16 -20

Sept 16 -20

Sept 23 -28

Oct1.4-18

Oct21-25

Coordinator FM

$350/-

S350/-

S350/-

$350/-

$350/-

$350/-

J300/-

$3007-

$3507-

$350/-

J350/-

S350A

S350/-

Apprenticeship: $600/- per year {excluding food and lodging)

PAGE 35

RANCANGAN PEMBANGUNAN USAHAWAN BUMIPUTERA(A) Pengurusan Kedal Makan

Kursus ini bertujuan untuk memperkenalkan peserta-peserta kepada teknik-teknikmoden dalam pengurusan kedai makan/restoran yang mana akan membolehkanpeserta-peserta mempunyai penglibatan yang aktif, sistematik dan berkesan dilapangan ini.

Kursus ini dibahagikan kepada Pengurusan Kakitangan, Pengurusan Dapur, RuangSajian dan Pengurusan Perakaunan. Sebagai tambahan kepada syarahan, kajian kesdan filem, lawatan luar akan diadakan mengikut keadaan.

Pengurusan restoran dan dapur adalah dua perkara penting dalam menjalankanpemiagaan kedai makan. Dalam kursus ini akan dibincangkan dengan lebih mendalambagaimana untuk mengurus pekerja-pekerja, membuat belian, membuat 'costing'makanan, kos-kos pekerja dan lain-lain untuk mengendalikan stor yang lebih teratur.Atur-letak dapur juga penting untuk melicinkan pergerakan di bahagian dapur dan iniakan menambahkan kecekapan dalam menjalankan kerja.

KANDUNGAN KURSUSTopik-topik yang akan dibincangkan ialah:-

Pengurusan dan pentadbiran dapurRekod penerimaan dan pengeluaranMerancang menuMembuat catuanPengawasanPengawasan kos pekerja-pekerjaPenentuan kos makanan dan minumanCara-cara menambah keuntunganAtur-letak alat-alat dan kawasan kerjaLawatan/kes perbincanganDan lain-lain.

Kursus ini sangat sesuai untuk Usahawan Bumiputera yang melibatkan diri secaralangsung di lapangan perniagaan kedai makan, dan juga tuan punya perniagaan kedaimakan/restoran.

(B) Kaedah MemasakKursus ini adalah kursus lanjutan dari kursus Pengurusan Kedai Makan dan

bertujuan untuk melengkapkan peserta-peserta dengan teknik dan cara masakan yangsempurna. Kursus ini mengandungi cara-cara memasak secara teori dan praktikal.

Kursus ini akan berjalan selama 10 hah. peserta-peserta yang terlibat adalah terdiridari mereka yang sedang melibatkan diri di dalam perniagaan, khasnya perniagaanrestoran atau sajian makanan.

PAGE 36

Bahagian Pembangunan Usahawan Bumiputera DalamBidang Pengurusan Restoran Dan Sajian MakananInstltut Pengurusan Perhotelan Dan Pelancongan,

PDPN, Peti Surat 64, Petal ing Jaya, SelangorProgram Latihan Tahun 1985

No.

1.

2,

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Nama Kursus

Pengurusan Kedai Makan

Tatacara Sajian






Tatacara Sajian



Kaedah Memasakll


Tarlkh

Jan 14-16

Feb 23 - 25

Mar 18-20

Apr15-17

Mei20-22

Jun17-19

Jul22-24

Ogos 19-21

Sept 9- 11

Okt21-23

Nov 28 - 29

Dis16-18

Tempat

Petaling Jaya

Petaling Jaya

Pulau Pinang

Johor Banru

Kuantan

Petaling Jaya

Kuching

Petaling Jaya

Kota Kinabalu

Petaling Jaya

Petaling Jaya

Petaling Jaya

Yuran

$ 607-

$ 607-

$ 607-

$ 607-

$ 607-

$ 607-

$ 607-

$ 607-

$ 607-

$ 607-

$1507-

$ 607-

Bengkel Sehari

No.

1.

2.

3.

4.

5.

Nama Kursus

Pengurusan Kakilangan

Kos Makanan danPenentuan Harga

Merancang Menu danResipi Standard

Menyimpan Kira-kira

Kebersihan, Kesihatan danZat-zat Makanan

Tarikh

Feb 24

Mac 24

Mei19

Sept 22

Nov 24

Tempat

Petaling Jaya

Petal ing Jaya

Petaling Jaya

Petaling Jaya

Petaling Jaya

Yuran

$307-

$307-

$307-

$307-

$307-

PAGE 37

Untuk keterangan lanjut sila hubungi:Bahagian Pembangunan Usahawan Bumiputera,Institut Perhotelan dan Pelancongan,Pusat Daya Pengeluaran Negara,Peti Surat 64,Petaling Jaya.Tel 03-555011 Sambungan 319, 320, 321, 315

PAGE 38

Pusat Daya Pengeluaran NegaraWilayah Utara, Pulau Pinang

Course Programme - 1985

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

1.

2.

3.

4.

5.

Course

INDUSTRIAL ENGINEERING SECTION

Work Simplification & Improvement

Work Study

Industrial Safety I

Production Planning & Control

Improving Productivity in Manufacturing


Materials Handling

Quality Control

Improving Productivity in Administration

Industrial Safety II

Filing & Records Management

Statistical Process Control

Manufacturing Control & Analysis

MANAGEMENT ACCOUNTING SECTION

Costing I

Cost Reduction & Control

Costing II

Budgetary Control

Cash Flow Management

Date

Jan. 21 -25

Feb. 18-22

Mar. 19-22

Apr. 8- 12

May 14- 17

May 21 -25

June 10-14

Aug. 5-9

Aug. 19-23

Sept. 16-19

Oct. 1-3

Nov. 18-22

Sept. 9- 13

Mar. 12-14

May 29 -31

July16-18

Sept. 10-12

Nov. 4-6

Fee($)

250.00

300.00

200.00

300.00

400.00

300.00

300.00

300.00

400.00

240.00

150.00

300.00

400.00

150.00

200.00

150.00

150.00

150.00

PAGE 39

No.

1.2,

3,

4.

1.

2.

3.

4.

5.

6.

7.

8.

9.

1.

2.

3.

4.

1.

2.

3.

Court*

SALES & MARKETING SECTION

Salesmanship

Import Procedures & Documentation

Export Procedures & Documentation

Sales Management

MANAGEMENT DEVELOPMENT SECTION

Leadership & Human Relations

Pimpinan & Perhubungan Sesama Manusia

Staff Selection Skill & Techniques

Groupwork & Discussion Leading

Penyelia Sebagai Jurulatih & Pengajar


Supervisor as a Trainer & Instructor

Introduction to Personnel Management

Management for Managers

INDUSTRIAL RELATIONS SECTION

Industrial Relations for Supervisors


Management of Labour Relations

Collective Bargaining & Negotiation Procedures

TOURIST INDUSTRY SECTION


Leadership & Customer Relations


Datt

Feb. 25- Mar. 1

Apr. 1-5

Oct. 30 -Nov. 4

Oct. 7- 11

Jan. 15- 17

Mar. 5- 7

May 14- 16

June 10-12

July30-Aug. 1

Oct. 14-18

Sept. 2-4

Dec. 2-6

Dec. 9- 13

Mar. 11-15

May 28 -30

Oct. 14- 18

Nov. 18-22

Mar. 25 -29

Aug. 12 -16

July 22 -26

Fe»(t)

250.00

300.00

300.00

300.00

180.00

135.00

180.00

180.00

135.00

300.00

135.00

300.00

250.00

250.00

180.00

300.00

300.00

225.00

225.00

225.00

PAGE 40

Pusat Daya Pengeluaran NegaraWllayah Pantal Tlmur

Course Programme -1985

No.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

6.

1.

2.

3.

Course



Filing & Record Management

Keselamatan Perusahaan I

Pengendalian Bahan

Stores and Stock Management


Costing 1


Introduction to Accounting Practices

Tatabuku Praktikal & Akaun

Pengurusan Kewangan

Financial Management

SALES AND MARKETING SECTION

Kejurujualan

Management of Sales Forces


Date

14- 16 May20 -22 Aug.9-11 June

9- 11 Apr.

11-14NOV.

24 -27 Feb.

8-10Oct.

17- 19 June

2-4Dec

25 Jan. -1 Feb.

14- 18 July8 -12 Sept.

25Feb-1 Mac

5-7Aug

17-21 Mac

17-21 June

7- 11 Apr.

Venue

PahangTrengganuKelantan

Pahang

Pahang

Trengganu

Pahang

Trengganu

Pahang

Pahang

TrengganuKelantan

Pahang

Pahang

Kelantan

Pahang

Kelantan

F~<$>

120.00

150.00

200.00

200.00

210.00

150.00

200.00

200.00

200.00

150.00

150.00

250.00

300.00

250.00

PAGE 41

No.

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

5.

1.

2.

Course

MANAGEMENT DEVELOPMENTSECTION

Management for Managers

Motivasi & Kepuasan Bekerja

Pimpinan & Perhubungan Sesama Manusia

Leadership & Human Relations forManagers


Penyelia Sebagai Jurulatih & Pengajar


Mengendalikan Rungutan

Tatacara Penyiasatan

Kemahiran KommunikasidalamPerhubungan Perusahaan

Collective Bargaining & NegotiationProcedure

Disiplin dalam Industri

TOURIST INDUSTRY SECTION

Leadership & Customer Relations


Date

22-26 Apr.

11-15Mac.

2-4 Sept.21 -23 Oct.22 -24 July

5-7 Feb.

12- 16 Nov.

9-11 Sept.

4-6 Feb

11 -13 Feb.

23 - 25 Sept.

25 -29 Mac.

5-9 May

19 -23 Aug.22-26 Sept.26 -30 May

15- 17 July22 -24 Apr.4-6 Mac

Tempat

Pahang

Pahang


Pahang

Pahang

Pahang

Pahang

Trengganu

Pahang

Pahang

Pahang



Fee(S)

250.00

250.00

135.00

300.00

300.00

135.00

150.00

150.00

150.00

300.00

265.00

225.00

90.00

PAGE 42

Pusat Daya Pengeluaran NegaraWilayah Selatan


No.

1.

2.

3.

4.

5.

6.

7.

1.

2.

3.

1.

2.

1,

2.

3.

4.

5.

Course



Pimpinan dan Perhubungan Sesama Manusia

Groupworkand Discussion Leading

Staff Selection Skills and Techniques

Leadership Skills for Supervisors


The Role of a Supervisor as a Trainer and Instructor


Disiplin dalam Industri

Perhubungan Perusahaan untuk Penyelia

Industrial Relations for Supervisors


Budgetary Control

Pengurusan Kewangan


Filing and Records Management

Office Methods Improvement

Pengurusan Fail dan Rekod

Pengendalian Bahan


Date

7- 9 Jan.

15-17April

1- 3 July

9-11 Dis.

22 -24 April

9- 13 Sept.

4- 6Nov

5- 9 Feb.

18 -22 Mac

15-19 July

13-15Feb.

3- 7Jun

4- 6 Mac

20-24 May

30Julai-1 Aug.

2- 5 Sept.

11 -15 Nov.

Fee

$210.00

$165.00

$180.00

$210.00

$150.00

$300.00

$1 50.00

$215.00

$275.00

$370.00

$210.00

$300.00

$180.00

$350.00

$1 50.00

$200.00

$350.00

PAGE 43

No.

1.

2.

1.

2.

Course

SALES AND MARKETING SECTION

Setting Up Export Business and Documentation

Management of Sales Force

QCC

Training in QCC for Facilitators

KKM untuk Pemudahcara

Date

6-10 May

12-16 Aug.

1- 5 April

14- 18 Oct.

F*a($)

$350.00

$350.00

$450.00

$400.00

PAGE 44

Pusat Daya Pengduaran NegaraWitayah Sabah

Course Programme -1985

No.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

6.

7

1.

2.

3.

4.

5.

Course



Industrial Safety I

Filing and Record Management

Production Planning and Control

Job Simplification & Improvement


Practical Bookkeeping and Accounting

Costing I

Costing II


Financial Management 1


Financial Management II

SALES MARKETING SECTION

Introduction to Advertising Management

Import Procedure and Documentation

Export Business & Documentation


Salesmanship

Dat»

7-11Jan.

22 -27 April

16-18July

26-30 Nov.

16-20 Dec.

14 -18 Jan.

5-7 Feb.

8- 10 May

29-31July

3-5 Sept.

1-5 Oct.

9-11 Dec.

25 Feb. - 1 Mac

25 -28 Mac

25-29Jun.

6 -10 Aug.

4 -8 Nov.

F»»<$)

$240.00

$200.00

$150.00

1300.00

$250.00

$200.00

$150.00

$180.00

$200.00

9150.00

$200.00

$180.00

$300.00

$300.00

$300.00

$300.00

$300.00

PAGE 45

No.

1.

2.

3.

4.

5

6.

7.

8.

1

2.

3

4.

1.

2.

3.

1.

2.

3.

Course


Leadership & Human Relations for Supervisor


Understanding Group in Organisation




Training Methodology I

The Supervisor as a Trainer and Instructor



Management of Labour Relation

Industrial Relations & Labour Laws

Industrial Relations for Supervisor

TOURIST INDUSTRY


Kitchen Management

Marketing in the Hospitality Industry

QUALITY CONTROL CIRCLE

QCC Appreciation Seminar

QCC Training for Facilitators

QCC Training for QCC Leaders

Date

28 Jan. -1 Feb

7-9 May

27 -29 Aug.

8- 10 Oct.

3- 7 Dec.

22 -26 July

16-20 Sept.

25 -27 Nov.

11 -15 Mac

27-31 May

1-5 July

17-21 Sept.

1-5 April

13-17 Aug.

29 Oct. -2 Nov.

23 March

24 -28 Sept.

15-19Oct.

Fee($)

$200.00

$180.00

$180.00

$180.00

$300.00

$300.00

$300.00

$150.00

$300.00

$300.00

$300 00

$250.00

$225.00

$225.00

$225.00

$160,00

$450.00

$400.00

PAGE 46

Pusat Daya Pengeluaran NegaraWllayah Sarawak


No.

1.

2.

3.

4.

5.

6.

7.

1.

2.

3.

4.

5.

6.

7.

8.

1.

2.

Course


Industrial Safety 1


Filing and Record Management

Office Method Improvement

Job Simplification

Material Handling

Critical Path Method



Basic Accounting for Executive

Costing I

Developing Junior Accounting Staff

Financial Management 1

Financial Management II

Pengenalan Perakaunan

Budgetary Control

SALES MARKETING SECTION

Introduction to Marketing Management

Salesmanship

Date

12 -15 February

25 -28 February

7 - 9 May

19-23 August

14- 18 October

5-8 November

2-6 December

21 -25 January

18 -22 March

29-31 July

12-17August

8-10July

28 -30 October

9- 14 Sept.

15- 17 April

18- 22 Nov.

23 -27 Sept.

Fee

$240.00

$240.00

$180.00

$300.00

$300.00

$240.00

$300.00

$300.00

$300.00

$180.00

$180.00

$180.00

$180.00

$300.00

$180.00

$300.00

$300.00

PAGE 47

No.

1.

2.

3.

4.

5.

1.

2.

3.

4.

Course


Leadership & Human Relations for Managers

Supervisor As a Trainer & Instructor


Understanding Group in Organisation



Grievance Handling


industrial Relations for Trades Union Executives

Disciplinary Procedures in Public Sector

Date

15-19April

14 -15 May

11-13Feb

4-6 Mar

7-9Oct

1-2Aug

23 -27 Sept.

13- 17 May

21-230ct

Fee

$300.00

$180.00

$180.00

$180.00

$180.00

$120.00

$300.00

$300.00

$180.00

PAGE 48

Facilities of the Institute

AccommodationThe institute has limited accommodation available to outstation participants in theInstitute's Academic wing as follows:-

Type A - study bedroom sharing communal bathroom $10 per person per nightType B - study bedroom with bathroom attached $15 per person per night

Each room can accommodate 2 persons.

Internal Facilities includes- a library- 19 lecture rooms- recreational rooms- games facilities/games courts- a mulli-purpose hall- an institute language laboratory

Other FacilitiesThe Institute is just few minutes walk from the commercial centre of Petaling Jaya wherefacilities like bank, Hotel Dayang, post office, eating establishments, transport, shoppingcentres and other facilities are easily available.

PAGE 49

Location:National Productivity Centre (Headquarters)

PAGE 50

National Productivity Centre TRAINING PROGRAMME...

Documents

Transcript of National Productivity Centre TRAINING PROGRAMME...