OPM’s Office of the CIO

A Presentation For TheSocial Security Administration:Towards A Mobile Workforce

Friday, April 1, 2011

DISCLAIMER(and a confession)

IMPORTANT ANNOUNCEMENT

IMPORTANT ANNOUNCEMENT

SECURITYFUNCTIONALITY

• Innovation

• Mobile Workforce

POP QUIZ

What business is SSA in?(pick one)

a. IT Securityb. Records Managementc. Software Developmentd. Delivering Social Security Services

What business is SSA in?(pick one)

a. IT Securityb. Records Managementc. Software Developmentd. Delivering Social Security Services

REMEMBERWHAT

BUSINESSYOU’RE

IN

SSA MISSION

Deliver Social Security services that meet the changing needs of the public

AGENCY PRIORITY GOALS

• Increase the Number of Online Applications

• Issue More Decisions for People Who File for Disability

• Improve Our Customers’ Service Experience on the Telephone, in Our Field Offices, and Online

• Ensure Effective Stewardship of Our Programs by Increasing Our Program Integrity Efforts

REMEMBERWHAT

BUSINESSYOU’RE

IN

OPM MISSION

Recruit, Retain and Honor a World-Class Workforce to

Serve the American People

YOUR DAILY TAUTOLOGY:

If you want to be innovative: innovate!

(and vice versa)

Myths About IT

The Myth of Scarcity

• IT resources are scarce

• Who controls the resources sets the ruleso Big-name vendors influence purchasing

(“Nobody ever got fired for buying IBM”)

o Corporate IT sets restrictions and policies governing use of technology; people must conform because there’s no alternative

The Reality of Abundance

• IT resources are abundant

• The average teenager has access to and actively uses more technology than most office workers

• Many alternatives exist to corporate IT; if the users don’t like IT, they can revolt

The Myth of Standardization

• Everything in IT must be standardized

• Standards create efficiencies of cost and scale; conversely, not having standards means you waste money and hurt productivity

The Reality of Diversity

• Not everything in IT must be standardized

• There are people in college who have only ever used a Mac; they will be looking for jobs after they graduate

• Diversity at the edge helps people be more productive; because of “open standards”, the incremental cost of supporting another device or OS is nominal

The OPM iPad Story

The Usual Suspects:

1. Not standard! Not secure!2. What’s it for?3. No time!

The OPM iPad Story

Technical Design Challenges

• iPad will be standard• Fully support wifi and 3G• Enable AppStore• Allow remote access• Comply with NIST/OMB

The OPM iPad Story

REMEMBERWHAT

BUSINESSYOU’RE

IN

The OPM iPad Story

Open Source

• Cost savings, and more

• Recognition that some technologies have become commodities

• Not just benefiting from open source, but contributing as well

Open Source: Digital Asset Management Example

The Mobile Workforce

Mobile Workforce Benefits

• Productivity• Recruitment & retention• Effectiveness in some kinds of work• Continuity of government• Cost savings

Mobile Idea #1:

Eliminate Paper-Based Processes

Mobile Idea #2:

Make All Applications Available Outside The Office

Mobile Idea #3:

Make The Web BrowserThe Universal Client

Mobile Idea #4:

Enable WiFi

Mobile Idea #5:

All Meetings Have An Online Component

Mobile Idea #6:

Adopt Unified Communications

Technologies

Mobile Idea #7:

Assume A “Mobile By Default” Stance When Equipping

Employees

Where To Begin?

If You Want To Be Innovative: Innovate!

And of course…

REMEMBERWHAT

BUSINESSYOU’RE

IN

Thanks.

49

Chris WilleyDeputy CIOU.S. Office of Personnel Managementchris.willey@opm.gov www.opm.gov/cio