Presentation Creating A Refurb Program
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Creating a Successful Computer Refurbishing Program March 4, 2010Audio is only available by calling this number:Conference Call: 866-740-1260; Access Code: 6339392
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Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
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Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
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Creating a Successful Computer Refurbishing Program
Sponsored byPresenters: Pat Furr, Computers for Classrooms (CFC)Bruce Buckelew, Oakland Technology Exchange West (OTX West)
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Today’s Speakers
Bruce Buckelew
Oakland Technology Exchange West
(OTX West) Facilitating: Kami Griffiths, TechSoup
Assisting with chat questions: Becky Wiegand & Jim Lynch, TechSoup
Pat FurrComputers for Classrooms
(CFC)
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Agenda
• Why start a reuse program?
• How to get started• Funding
suggestions • Special regulations• Manage a program
on a small budget
• Removing the data• How to receive
donations• Offering tech
support• Tracking• Promotion• Q&A
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Why do you want to create a reuse program?• Are you looking to support:
– a specific program?– Schools?– low-income families, veterans, the elderly,
persons with disabilities, limited English speaking people?
– job training and employment opportunities?– environmental concerns?– closing the digital divide?– teaching computer literacy?
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
In other words, what is your mission?
Be as specific as possible.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
What questions should I answer before I start?• Are the specific recipients identified i.e.
seniors, students, adults in job training programs?
• Can I start in a donated space?
• Can I do everything or do I have committed help?
• Will I refurbish MACs, PCs or both?
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
What other questions should I answer before starting?• How will I provide training
and technical support?• Will I provide
transportation or shipping?• How many computers do I
anticipate refurbishing a year?
• Microsoft, through the MAR program, makes all of your operating systems legal. Tough with Macs.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
How will the program be funded?• Determine your funding model.• Bruce/OTX-West- grants (60%) and earned
income (40%). $100 - $250 for schools and non-profits.
• Pat – Cost/Recovery basis - currently $90 to $135 for full systems with one year warranty.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Are there special regulations that we need to know about?• What is e-waste,
hazardous materials or universal waste?
• What are the increasing problems with e-waste?
• Know the laws that will impact your operation
• Talk to your local Director of Waste Management
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Final thoughts before you start.• Don’t accept donations unless you
know how you will get rid of the parts you don’t want.
• Know where your discards will be going and who will handle them. Your donors want to know the final destination of your scrap.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
How can I manage this program on a small budget? Volunteers!• Getting volunteers• Senior centers• A+ certification programs
needing experience• Opportunity to “earn” a
free computer • Apple/MAC users’ group• College classes –
instructors offer credit• Read our manuals
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
What are the key things to know about removing data?• Have a secure facility. • ALL hard drives must
be completely wiped.• Use software programs
to wipe the drives. • Drives that are too
small or don’t wipe completely must be physically destroyed.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
How can you obtain donations?• Build partnerships.• Develop a brochure.• Explain that reuse is 25
times better than just recycling.
• Talk to schools and governmental agencies.
• Don’t ask for more than you can handle.
• Publicize your successes.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
A Comparison of Reuse vs. Recycling
100 Computers Recycled 100 Computers Reused
Energy Savings
Saves enough electricity to power2.75 U.S. households in a year
Saves enough electricity to power68.00 U.S. households in a year
Greenhouse Gas
Reduction**
Same as removing1.95 passenger cars from the
road per year
Same as removing48 passenger cars from the road
per year
Air Emissions**
Reduces air emissions by129 metric tons (142.2 U.S.
tons)
Reduces air emissions by3,183 metric tons (3,508.7 U.S.
tons)
Water emissions**
Reduces water emissions by0.27 metric tons (0.30 U.S. tons)
Reduces water emissions by6.66 metric tons (7.43 U.S. tons)
Replacement Cost Savings
$2,708 $66,801
This example was prepared using the United States Electronics Environmental Benefits Calculator *. The environmental benefits of Reuse and Recycling are compared. 100 computers with CRT monitors are either
Recycled or Reused. The savings are compared to disposing of the equipment in a landfill.
* http://eerc.ra.utk.edu/ccpct/eebc/eebc ** These may be proportionally greater than other metrics ,as they include all material inputs, including those from upstream processes. These estimates do not account for impacts from product/material substitutions that might replace restricted
materials. Prepared by Computers for Classrooms, Chico, CA March 2008
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
How about receiving software donations?• Receive original media• OTXWest uses:
– Windows XP, MS Office (both from MAR)– Open-source programs (Openoffice, the Gimp, Audacity)– Some freeware, but never trial-ware or shareware– Increasingly use free web based programs such as
aviary.com• The MAR (Microsoft Authorized Refurbishers)
program is VERY highly recommended. • Pat uses Linux software on low end laptops that
run too slowly using Windows. • Standardize computer loads and provide a fixed
number of standard “models”.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Do you support equipment after it is distributed?• Decide on your support model. • Refurbished computer systems must
be seen as being reliable.• You can offer to replace the system
after the year’s time for a reduced price.
• By setting a restore point prior to the release of the system, you may be able to simplify tech support.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
What information would you recommend to track?• Tracking records must be
maintained. • Collect email addresses of
recipients to start a newsletter.• Information gathered must
include the date, name of the recipient, the recipient type, licenses distributed and level of computer such as Pentium III or Pentium IV.
• Another statistic that might be usable would be the approximate weight of the system.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
How can you promote your program?• Develop a brochure about your program. • Offer to speak before local organizations.• Get free publicity from local newspapers,
radio, TV spots, web links, bulletin boards. • Develop a website and links with other
websites.• Do something special for Earth Day/Month.
• Create a video, see samples at
www.otxwest.org/gallery.html
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Resource Page
• Microsoft Authorized Refurbisher (MAR): www.techsoup.org/MAR
• OTX-West (Bruce): www.otxwest .org – There is both a video at www.otxwest.org/gallery.html
and a “Getting Started” manual at www.otxwest.org/downloads.html
• Computers for Classrooms (Pat): www.computersforclassrooms.org
• Microsoft sponsored Power Point Series with photos about Creating a Reuse Program.
• Email [email protected] or come and visit beautiful West Oakland
talks!
Questions?
Submit your questions using the chat box.
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Continue the Discussion…
• Additional questions can be answered by posting in the Technology Planning Forum:– tinyurl.com/yzpe9z8
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Get the Most Out of TechSoup
• At TechSoup, you’ll find a range of technology services to help your nonprofit:
– Read helpful articles in our Learning Center– Request donated software, hardware, and
online services– Join our community forums to learn from
your colleagues– Browse upcoming events and conferences
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
Upcoming Webinars
• Get Started on Facebook – Thursday, March 11, 10:00 a.m. Pacific
• Finding the Perfect Donor Database in an Imperfect World – Thursday, April 15, 11:00 a.m. Pacific
Creating a Successful Computer Refurbishing ProgramConference Call: 866-740-1260 Access Code: 6339392
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Kami Griffiths, [email protected], 415-633-9392