NFPA 12212016 Edition

Pending Changes

NFPA Standard (7.4.2)Emergency Call Processing

Call Processing Time (P2+P3=Call Answer to Dispatch)

• 2013 Version (current edition)• 80% within 60 seconds • 95% within 106 seconds

• 2016 Version (next edition; currently in revision cycle)• 90% within 64 seconds (change)• 95% within 106 seconds (remains the same)

CHANGE

Measuring NFPA 7.4.2Criteria:• Includes Fire based classifications only (does not include Medical calls, Hazmat, or

Technical Rescue)

January Data

• 80% within 60 seconds • 95% within 106 seconds

80%/60 sec(P2/P3)

FIRE CALLS

95%/106 sec(P2/P3)

FIRE CALLS

Consolidated Dispatch System Total 42.95% 78.80%

Consolidated Dispatch Center North 53.15% 83.22%

Consolidated Dispatch Center Central 39.45% 77.37%

Consolidated Dispatch Center South 41.76% 78.16%

Impact of the 7.4.2 Standard Revision

Criteria:• Remains the same• Includes Fire based classifications only (does not include Medical calls, Hazmat, or

Technical Rescue)

January Data calculated For both standard versions

80% within 60 seconds changes to

90% within 64 seconds

80%/60 sec(P2/P3)

FIRE CALLS

90%/64 sec(P2/P3)

FIRE CALLS

Percent Change

Consolidated Dispatch System Total 42.95% 47.61% 4.66% +

Consolidated Dispatch Center North 53.15% 60.84% 7.69% +

Consolidated Dispatch Center Central 39.45% 43.73% 4.28% +

Consolidated Dispatch Center South 41.76% 45.21% 3.45% +

Emergency Call Processing Timeline 7.4.1a

Figure 7.4.1a- Time line were primary PSAP is Communications Center

2013 Version

2016 Version Updated

Standard

• 90% within 90 seconds• 99% within 120 seconds

• Standard includes the following only:1. Calls requiring emergency medical dispatch questioning and pre-arrival medical

instructions2. Calls requiring language translation3. Calls requiring the use of a TTY/TDD device or audio/ video relay services4. Calls of criminal activity that require information vital to emergency responder safety

prior to dispatching units5. Hazardous materials incidents6. Technical rescue7. Calls that require determining the location of the alarm due to insufficient information8. Calls received by text message

NEW for 2016

NFPA Standard for Call Processing (7.4.2.2)NO CHANGE TO

MEASUREMENTS

Measuring NFPA 7.4.2.2Criteria:• Includes Medical based classifications, Hazmat calls, Technical Rescue, and PD

classifications requiring medical response.

January Data

• 90% within 90 seconds • 99% within 120 seconds

90%/90 sec(P2/P3)

99%/120 sec(P2/P3)

Consolidated Dispatch System Total 87.35% 93.83%

Consolidated Dispatch Center North 89.19% 95.17%

Consolidated Dispatch Center Central 85.72% 92.96%

Consolidated Dispatch Center South 88.60% 94.24%

Impact of the 7.4.2.2 Standard RevisionCriteria:• Remains the same (text messages are not currently received via 911)• Includes Medical based classifications, Hazmat calls, Technical Rescue, and PD

classifications requiring medical response.

January Data calculations remain the same, as there is no changeIn the measurements

• 90% within 90 seconds • 99% within 120 seconds

90%/90 sec(P2/P3)

99%/120 sec(P2/P3)

Consolidated Dispatch System Total 87.35% 93.83%

Consolidated Dispatch Center North 89.19% 95.17%

Consolidated Dispatch Center Central 85.72% 92.96%

Consolidated Dispatch Center South 88.60% 94.24%

NFPA 2016 EditionRevision Cycle Stages

First Draft 7.4.2

Timeline 7.4.1a

First revision shows that timeline was not corrected to meet new 90/64 standard.

Second Draft- Timeline

Ballot results show committee members identifying issue with the new timeline. Revised timeline does not match the wording in the new standard

Technical Committee Meeting 1/6/15

Motion to correct mistakes on revised

timeline

Second Draft- Supplemental ballot for Timeline

Second Draft- Supplemental ballot #2 for Timeline

Revised timeline included in Supplemental Ballot

Timeline Supplemental Ballot Results

Timeline as Currently Displayed on 2016 Version

Alarm Processing Definition• NFPA Chapter 3- Definitions: Emergency Alarm Processing/ Dispatching-

• 2013 Version (3.3.34)- A process by which an alarm answered at the communications center is transmitted to emergency response facilities (ERFs) or to emergency response units (ERUs) in the field.

• 2016 Version (3.3.38)- A process by which an alarm answered at the communications center creates a call for service and is transmitted to emergency response facilities (ERFs) or to emergency response units (ERUs) in the field.

• NFPA Annex A- Explanatory Material: Emergency Alarm Processing/ Dispatching-• 2013 Version (A.3.3.34)- This term includes caller interrogation and resource selection [which

emergency response unit (ERU) is going to respond], up to the start of the ERF notification process.

• 2016 Version (A.3.3.38)- This term includes caller interrogation and resource selection [determination of which emergency response unit (ERU) will respond], up to the start of the ERF notification process.

NFPA 2016 Revision- Current Step

http://www.nfpa.org/~/media/F4E31D0907FE4B6EB83D89DBF73C8C13.ashx

http://www.nfpa.org/%7E/media/F4E31D0907FE4B6EB83D89DBF73C8C13.ashx

NFPA Standard Implementation • 4.7.4 Effective Date. All NFPA Standards issued by the Standards Councilshall become effective 20 days after the Standards Council action unlessthe Standards Council designates a different effective date, or the Presidentdetermines, within his or her discretion, that the effective date shall be delayedpending the consideration of a Petition to the Board of Directors (see Section1.7). The President may also, within his or her discretion, refer the matter of adelay in the effective date of the NFPA Standard to the Executive Committee ofthe Board of Directors or to the Board of Directors.

4.7.5 Publication of NFPA Standards. The NFPA shall publish all NFPAStandards once they have become effective.

Regulations Governing the Development of NFPA Standardshttp://www.nfpa.org/~/media/Files/Codes%20and%20standards/Regulations%20directory%20and%20forms/RegsGovDevStds_2014.pdf

http://www.nfpa.org/%7E/media/Files/Codes%20and%20standards/Regulations%20directory%20and%20forms/RegsGovDevStds_2014.pdf

References

• NFPA docs• http://www.nfpa.org/codes-and-standards/document-information-

pages?mode=code&code=1221&tab=nextedition

• NFPA Standard Development/ Implementation Timeline• http://www.nfpa.org/~/media/F4E31D0907FE4B6EB83D89DBF73C8C13.ashx

http://www.nfpa.org/codes-and-standards/document-information-pages?mode=code&code=1221&tab=nexteditionhttp://www.nfpa.org/%7E/media/F4E31D0907FE4B6EB83D89DBF73C8C13.ashx

NFPA 1221NFPA Standard (7.4.2)�Emergency Call ProcessingMeasuring NFPA 7.4.2Impact of the 7.4.2 Standard RevisionEmergency Call Processing Timeline 7.4.1a� NFPA Standard for Call Processing (7.4.2.2)Measuring NFPA 7.4.2.2Impact of the 7.4.2.2 Standard RevisionNFPA 2016 EditionFirst Draft 7.4.2Timeline 7.4.1aSecond Draft- TimelineTechnical Committee Meeting 1/6/15Second Draft- Supplemental ballot for TimelineSecond Draft- Supplemental ballot #2 for TimelineRevised timeline included in Supplemental BallotTimeline Supplemental Ballot ResultsTimeline as Currently Displayed on 2016 Version Alarm Processing DefinitionNFPA 2016 Revision- Current StepNFPA Standard Implementation References