Portfoli Sci English V2010

SERVICLIENTS INFORMATICA S.L.

SERVICE CATALOG

www.serviclients.com

[email protected]

Avd. Princep d’Asturies, 66 5º 1ª (Barcelona) Telf: 93 285 44 37 C. San Bernardo, 20 1ª Planta (Madrid) Telf: 91 701 36 95

SERVICLIENTS INFORMÀTICA

2009

www.serviclients.com / [email protected]

BCN: 93 285 44 37 / MAD: 91 701 36 95

Presentation

At Serviclients Informàtica, we are specialists in IT systems. Our team of experts does a case-by-case analysis of the state of the Information Technologies in

each Company, which allows us to offer personalized solutions.

Our differential value is our method. From the first functional analysis of the business, to the specific optimization of each area; from the connection of data

to the logic management of this data… Our procedures are guaranteed by the highest quality standards. We offer services that are both methodic and flexi-

ble: it’s this methodology that ensures the success of the business solutions we implement.

Our clients choose us because they have determined our commitment with achieving the highest efficiency of their systems—if it’s urgent and important for

the client, it is for us too—, because of our rapid response capability, and because of the high quality standards we require on the services we offer.


BCN: 93 285 44 37 / MAD: 91 701 36 95

Services we offer:

Helpdesk

User support: on-site and remote maintenance, solution of

incidences

Communication Systems

Mail (Exchange, Lotus Domino), Blackberry, Windows Mo-

bile, Intranet (Lotus Notes, Sharepoint)

IBM iSeries

System administration and control, support on languages

and programming tools (CL, RPG, COBOL, SQL, JD Edwards,

etc.), performance adjustment and security audit

DB management systems

Modelling and design, SQL Server administration, IBM DB2

and Oracle, development of bespoke applications, migra-

tion of versions.

Security and monitoring

State audits, Hacker measure and counter-measure audits,

monitoring, implantation of internal and perimetral secu-

rity measures, security copies, traffic analysis and intruder

detection.

System Design and Dimensioning

Server migration, physical and logical network design, CPD

design, consolidation of servers and systems.

Internet

Web design, CMS portals, positioning in search engines.

Business consultancy related to IT

Identification of the opportunities to improve performance

in a company: implantation of project management models,

interdepartmental management models, contingency and

continuity plans, externalization of the IT department.

New technologies

Virtualization: VMWare, Hyper-V, Xen Server

Business Intelligence

Plan, implement, improve, support and train Business Intel-

ligence solutions.

Methodology designed to ensure successful Business Intelli-

gence projects.


BCN: 93 285 44 37 / MAD: 91 701 36 95

Helpdesk

Serviclients covers all those areas related to user support service. One of the most important assets of any business is the employees that make it up, and it is

therefore essential to guarantee the functional qualities of their jobs. Our team of professionals does not simply solve problems; our methodology, based on

ITIL means that we optimize both the solutions and the response time .

Some of the services included in this activity are :

“In situ” and remote maintenance

Bespoke services: Flexible hours

Incident solutions on a hardware and software level

Creation and parameterization of Models

Migration of user teams

Training in standard programmes: Microsoft Office 2007, Windows Vista


BCN: 93 285 44 37 / MAD: 91 701 36 95

IBM iSeries Environments

Our experience has shown us that the iSeries Systems are robust and stable, so we have a team of profes-

sionals available who are specialized in these environments:

Specialists in maintenance of IBM iSeries environments

Maintenance of users, groups and permissions

Administration and control of printing queues, message queues, subsystems, performance, disc usage, etc.

Software maintenance iSeries (licensed programmes, PTF’s, etc.)

Support with languages and programming tools: CL, RPG, COBOL, PDM, RLU, SDA, SEU, Query’s, SQL, JD

edwards, etc.

Adjustment, performance and security auditing in the iSeries environment

Data Base management systems

In every organization, one of the critical elements for carrying out business is the storage of information. Almost all applications, whatever their function may

be, are based on a Database. From Serviclients, we offer the services of our experts specialized in the

main Database Management Systems:

Modelization and design of Databases Administration of SQL Server, IBM DB2 and Oracle

Development of bespoke applications

Migration of versions


BCN: 93 285 44 37 / MAD: 91 701 36 95

Security and monitoring

Risk prevention in systems, as well as knowing the state of these systems at all times, is of utmost importance for the correct functioning of a computer sys-

tem. We consider it to be fundamental to have appropriate security policies and for this reasons we offer the following services:

Hacker measure and counter-measure audits

State audits

Monitoring and alerts of critical services

Data Protection Act Implantation

Implantation of perimetral security measures

Implantation of internal security measures

Analysis of traffic and intruder detection

Implantation and/or verification of security copies Advice and implantation of improvements to the system, performance and current configuration

System Design and Dimensioning

The good performance of a computer system starts with the elements which make it up and therefore, we consider it to be of utmost importance to deter-

mine the appropriate hardware and operating system for all needs. Some of the services related to this activity that we offer are:

Server Migrations, both on a physical level and of operating systems

Design of physical and logical networks CPD Design Consolidation of Severs and Systems Training of IT heads in new technologies: VMWare, XenServer, Citrix, Exchange Design and implantation of corporative wireless networks with security Design and implantation of logical security


BCN: 93 285 44 37 / MAD: 91 701 36 95

Internet

This media intercommunicates businesses, supply and demand, media, knowledge databases, etc. Because it is important

that the image we present to the world is the correct one, and that we take advantage of the potential of this media to the

maximum, we offer the following services:

Professional WEB Design

CMS Portals

Positioning in search engines (SEO)

Corporative Image Design

Communication Systems

At Serviclients we wish to implant global communication systems. Our aim is to join all the channels (Fax, landlines, mobile phones, e-mail, instant messaging)

in one efficient, flexible and stable system.

The main systems and services we offer are:

E-mail systems: Microsoft Exchange and Lotus Domino

BlackBerry systems

Windows Mobile systems

Development and implantation of Intranets (Lotus Notes, Microsoft SharePoint)

Unified Communication systems with telephone switchboards, VoIP


BCN: 93 285 44 37 / MAD: 91 701 36 95

Business consultancy related to IT

Technology advances at a fast rate and chances of taking advantage of this to improve the performance of the business are increasing constantly. Our team of

professionals works with the key figures of the company to identify together any new opportunities (savings, increase and/or improvement in production,

new lines, etc). Some of the projects we develop are:

Implantation of project management models

Implantation of interdepartmental management models

Externalization of the IT department Base in ISO and ITIL Methodologies

Creation of Contingency and Continuity Plans Application of new technologies as a differentiating value of the business.

New Technologies

One of the functions of our technical team is to carry out the tests and validations on new technologies.

Nowadays all the manufacturers try to offer new products which are better than those of their competitors.

Serviclients, maintaining their commitment to their clients, and in a totally independent way, test, evaluate

and assess the new technologies to check that they actually are of benefit to the company.

At Serviclients we believe in and use Virtualization technologies. We do not work with one manufacturer in

particular; our aim is to adapt the solution to the customer, not the customer to the solution. Some of the

services we provide in this area are:

Virtualization: VMWare, Hyper-V, Xen Server

Virtualization of user equipment Optimization of Virtual Systems


BCN: 93 285 44 37 / MAD: 91 701 36 95

Business Intelligence

Good decisions are the building blocks of great business performance. Understand and improve your business based on : How are we doing?, Why?, What

should we be doing? Serviclients provides Business Intelligence solutions for performance management through software, services, best-practices, and part-

ners.

Tools and techniques

Turn corporate business information into actionable intelligence with multidimensional analysis tech niques

including online analytical processing (OLAP) and dimensionally aware relational schemas.

Communicate and understand your company’s performance in a common context for decision-making across

every department and at every level with Reporting and ad-hoc querying tools.

Picture your performance with dashboards for at-a-glance summaries of critical information.

Monitor, measure and manage performance at a tactical or strategic level with scorecards.

Projects Methodology

In our successful proven methodology your business requirements are in the center of the Business

Intelligence project.

Each phase of the Business Intelligence project is driven by your business requirements.

Your business requirements align the final solution with your expectations.

Portfoli Sci English V2010

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