Piyush Ntpc Training Report
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A
TRANING REPORT
ON
A STUDY OF PERFORMANCE
APPRAISAL
SYSTEM AT NTPC, ANTA
Submitted For The Partial Fulfillment Towards The Award
OfMaster of Business Administration
Degree
(2009-2011)
SUBMITTED BY : SUBMITTED TO:
PIYUSH ADLAKHA MR MOHIT PA!T
MA !!! S"M "HOD# OKIM$R KOTA
OM KOTHARI I!STITUTE O% MA!A&EME!T $ RESEAR'H( KOTA
(AFFILATED TO RAJASTHAN TECHNICAL UNIVERSITY, KOTA)
OM KOTHARI INSTITUTE OF MANAGEMENT & RESEARCH,KOTA
1
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OM KOTHARI I!STITUTE O% MA!A&EME!T $ RESEAR'H
(Affiliated to Rajasthan Tehnial Uni!e"sit#, Kota, A$$"o!ed %# AllIndia
Co'nil fo" Tehnial Ed'ationGo!e"nent of India and S$onso"ed %#
O Kotha"i Fo'ndation, Kota)
INTERNAL GUIDE CERTIFICATE
This is to #ertif$ that Mr Pi)us* Ad+a,*a student of MA ! %ear at Om Kot*ari
Institute of Management and Resear-* has #om&leted Summer Trainin' e&ort
entitled *A STUDY O% PER%ORMA!'E APPRAISAL SYSTEM AT !TP'( A!TA
+
The &ro,e#t has been #om&leted after stud$in' for one $ear in MA #ourse and for
&artiall$ fulfillin' the reuirements for award of de'ree of Master of usiness
Administration of Ra.ast*an Te-*ni-a+ Uni/ersit)(Kota
The Trainin' Pro,e#t stud$ e&ort has been #om&leted under the 'uidan#e of Mr Mo*it
Pant "HOD of O.!M) and is as &er norms and 'uidelines &ro/ided
Prof Mu,es* 0ain Mr Mo*it Pant
Prin#i&al A#ademi# uide
.ota
ate
A12( S3e-ia+ IPIA 0*a+a4ar Road( Kota1567889
: 877167;8
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OM KOTHARI INSTITUTE OF MANAGEMENT &RESEARCH
(Affiliated to Rajasthan Tehnial Kota, A$$"o!ed %#
AllIndia Co'nil fo" Tehnial Ed'ationGo!e"nent ofIndia and S$onso"ed %# O Kotha"i Fo'ndation, Kota)
CERTIFICATE
This is to #ertif$ that Mr Pi$ush Adla3ha student of MA ! %ear at Om .othari !nstitute
of Mana'ement and esear#h has #om&leted Summer Trainin' e&ort entitled *A
STUDY O% PER%ORMA!'E APPRAISAL SYSTEM AT !TP'( A!TA+The trainin' has been #om&leted after stud$in' for one $ear in MA #ourse and for
&artiall$ fulfillin' the reuirements for award of de'ree of Master of usiness
Administration of a,asthan Te#hni#al 4ni/ersit$5 .ota
The Trainin' e&ort has been e/aluated and /i/a-/o#e #ondu#ted b$ the undersi'ned
&anel of e6aminers The &ro,e#t has been found satisfa#tor$ and is re#ommended for
a##e&tan#e
Prof Prof
!nternal "6aminer "6ternal "6aminer
.ota
ate
A12( S3e-ia+ IPIA 0*a+a4ar Road( Kota1567889
: 877167;8
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%a>: 8771675
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A'K!OLED&EME!T
! would li3e to e6&ress m$ dee& and sin#ere 'ratitude to !TP', POER
MA!A&EME!T I!STITUTE( A!TA"BARA!# for ha/in' &ro/ided me with theo&&ortunit$ to do m$ &ro,e#t on an interestin' area
The &ro,e#t was a 'reat sour#e of learnin' and a 'ood e6&erien#e as it made me aware ofthe &rofessional #ulture and #ondu#t that e6ists in an or'ani
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PRE%A'E
The Summer Trainin' e&ort !s an !nte'ral Part of the Master of usiness
Administration ;urri#ulum of e&artment of Mana'ement5 OKMI$R
affi+iatedto RA0ASYHA! TE'H!I'AL U!IERSITY( KOTA
urin' the #ourse of trainin'5 the resear#her is e6&e#ted to use and a&&l$ his
a#ademi# 3nowled'e and 'ain a /aluable insi'ht to 3now the em&lo$ees and
or'ani
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EE'UTIE SUMMARY
This is an attem&t to &resent a &ro'ressi/e detailed dis#ussion on the
PER%ORMA!'E MA!A&EME!T SYSTEM O% !TP'( PMI
Performan#e mana'ement s$stem is a method throu'h whi#h total
e/aluation of an em&lo$eeCs &erforman#e throu'hout the $ear underta3en b$
hisher su&erior wherefrom the ,unior 'et to 3now hisher own standin' in
the or'ani
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'O!TE!TS
'ertifi-ates De-+aration
Prefa-e
A-,no4+edgement
E>e-uti/e summer)
'*a3ter no '*a3ter name Page !o
2 'om3an) Profi+e 2162
6 'on-e3tua+ %rame4or, : Performan-e
A33raisa+ S)stem
66175
5 Pro.e-t Profi+e : Performan-e
A33raisa+ S)stem in !TP'
7717?
7 Resear-* Design 717;
9 Data Ana+)sis And Data
Inter3retations
981?2
? 'on-+usions ?6
Suggestions ?5
Bi+iogra3*) ?7
Anne>ure
Fuestionnaire ?91??
E
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CHAPTER-
1
9
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THE 'OMPA!Y
!TP' Limitedis the lar'est thermal &ower 'eneratin' #om&an$ of !ndia A &ubli# se#tor#om&an$5 it was in#or&orated in the $ear 19D? to a##elerate &ower de/elo&ment in the
#ountr$ as a wholl$ owned #om&an$ of the o/ernment of !ndia At &resent5 o/ernment
of !ndia holds E9? of the total euit$ shares of the #om&an$ and the balan#e 10? isheld b$ F!!s5 omesti# an3s5 Publi# and Others
@ithin a s&an of 70 $ears5 :TP; has emer'ed as a trul$ national &ower #om&an$5 with
&ower 'eneratin' fa#ilities in all the ma,or re'ions of the #ountr$ ased on 199E data5#arried out b$ ata monitor 4.5 :TP; is the Bth lar'est in terms of thermal &ower
'eneration and the se#ond most effi#ient in terms of #a&a#it$ utili
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!TP': A! OERIE
"stablished in 19D?5 :TP;5 the lar'est &ower #om&an$ of the #ountr$ has been
#onsistentl$ &owerin' the 'rowth of !ndia @ith an installed #a&a#it$ of 705B== Me'a@att (M@)5 :TP; toda$ #ontributes 2D0E of the nationCs &ower 'eneration with onl$
200B of !ndiaCs total installed #a&a#it$
:TP; has embar3ed on &lans to be#ome a D?5000 M@ #om&an$ b$ 201D
An !SO 9001 2000 #ertified #om&an$G it is worldCs B thlar'est Thermal Power eneratorand 2ndmost effi#ient in #a&a#it$ utili
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KA world class i!"#ra!"d $ow"r %a&or, $ow"ri# Idia's #row!, wi!
icr"asi# #loal $r"s"c"*+
!TP' MISSIO!
*D""lo$ ad $roid" r"lial" $ow"r, r"la!"d $rod-c!s ad s"ric"s a!
co%$"!i!i" $ric"s, i!"#ra!i# %-l!i$l" ""r#. so-rc"s wi! ioa!i" ad
"co/0ri"dl. !"colo#i"s ad co!ri-!" !o soci"!.*1
Ma3e a/ailable reliable and ualit$ &ower in in#reasin'l$ lar'e uantities at
a&&ro&riate tariffs and ensure timel$ realiM5 8$dro5 : and non-
#on/entional and e#o-friendl$ fuels and e6&lore new areas li3e transmission on !T
et#
Promote #onsultan#$ and ma3e &rudent a#uisitions
;ontinuousl$ de/elo& #om&etent 8 to mat#h world standards
e a res&onsible #or&orate #iti
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OrganiGationa+ Pride:
1 8olds the #om&an$ in hi'h esteem2 e,oi#es in belon'in' to it
7 emonstrate lo$alt$ and #ommitment to the or'ani
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To maintain and im&ro/e the finan#ial soundness of :TP; td b$
mana'in' the finan#ial resour#es in a##ordan#e with the best #ommer#ial
utilit$ &ra#ti#es
To de/elo& a&&ro&riate #ommer#ial &oli#ies whi#h ensure remunerati/e
tariffs and minimum re#ei/ables
6 Te-*no+og) Leaders*i3:
To a#uire5 assimilate and ado&t reliable5 effi#ient and #ost effe#ti/e
te#hnolo'ies and to disseminate 3nowled'e to other #onstituents of the
&ower se#tor in the #ountr$
5 Sustaina+e Po4er De/e+o3ment:
To #ontribute to sustainable de/elo&ment b$ fun#tionin' as a res&onsible
#or&orate #iti
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SUBSIDIARIES O% !TP'
!TP' E+e-tri- Su33+) 'om3an) Ltd "!ES'L#: :"S; is a wholl$ owned
subsidiar$ of :TP; !t was in#or&orated in Au'ust 2002 with the ob,e#ti/e to a#uire5establish > o&erate "le#tri#it$ istribution :etwor3 in /arious #ir#les#ities a#ross
!ndia The #om&an$ &ro/ides #onsultan#$ in the area of Turn3e$ e6e#ution5 Pro,e#t
monitorin'5 Lualit$ Assuran#e and !ns&e#tion5 and Third Part$ Lualit$ ins&e#tion onthe behalf of utilit$
!TP' id)ut )a3ar !igam Ltd "!!#:!t was formed to #ater to and deal withthe /ast &otential of &ower tradin' in the #ountr$ and o&timum #a&a#it$ utili
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entities owned b$ States o/ernment Further5 it is also en'a'ed in &ro/idin' #onsultan#$
ser/i#es for &ower &lant #onstru#tion and &ower 'eneration to #om&anies in domesti#s as
well as international :TP; is the lar'est thermal &ower 'eneratin' #om&an$ in !ndia aswell as stand si6th in world !n 200E5 the #om&an$Js 'ross 'eneration was 25005EB7
million units of ele#tri#it$
!ndiaCs lar'est &ower #om&an$5 :TP; was set u& to a##elerate &ower de/elo&ment in
!ndia :TP; is emer'in' as a di/ersified &ower ma,or with &resen#e in the entire /alue
#hain of the &ower 'eneration business A&art from &ower 'eneration5 whi#h is themainsta$ of the #om&an$5 :TP; has alread$ /entured into #onsultan#$5 &ower tradin'5
ash utili another station uses na&htha: as fuel $ 201D5 the &ower'eneration &ortfolio is e6&e#ted to ha/e a di/ersified fuel mi6 with #oal based #a&a#it$ of
around ?7000 M@5 10000 M@ throu'h 'as5 9000 M@ throu'h 8$dro 'eneration5 about
2000 M@ from nu#lear sour#es and around 1000 M@ from enewable "ner'$ Sour#es("S) :TP; has ado&ted a multi-&ron'ed 'rowth strate'$ whi#h in#ludes #a&a#it$
addition throu'h 'reen field &ro,e#ts5 e6&ansion of e6istin' stations5 ,oint /entures5
subsidiaries and ta3eo/er of stations
!TP's -oa+ ased 3o4er stations are at:
Sin'rauli (4ttar Pradesh)5 .orba (;hattis'arh)5 ama'undam (Andhra Pradesh)5 Fara33a
(@est en'al)5 Iindh$a#hal (Madh$a Pradesh)5 ihand (4ttar Pradesh)5 .ahal'aon(ihar)5 :T;PP (4ttar Pradesh)5 Tal#her (Orissa)5 4n#hahar (4ttar Pradesh)5 Simhadri
(Andhra Pradesh)5 Tanda (4ttar Pradesh)5 adar&ur (elhi)5 and Si&at (;hattis'arh)
!TP's &asJLiuid ased 3o4er stations are +o-ated at
Anta (a,asthan)5 Aurai$a (4ttar Pradesh)5 .awas (u,arat)5 adri (4ttar Pradesh)5
Hhanor-andhar (u,arat)5 a,i/ andhi ;;PP .a$am3ulam (.erala)5 and Faridabad
(8ar$ana)
!TP's Po4er P+ants 4it* 0oint entures are +o-ated at:
ur'a&ur (@est en'al)5 our3ela (Orissa)5 hilai (;hhattis'arh)5 and PP
(Maharastra)
:TP; has been o&eratin' its &lants at hi'h effi#ien#$ le/els Althou'h the #om&an$ has
1B
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1ED9 of the total national #a&a#it$ it #ontributes 2EB0 of total &ower 'eneration due
to its fo#us on hi'h effi#ien#$
!n O#tober 200=5 :TP; laun#hed its !nitial Publi# Offerin' (!PO) #onsistin' of ?2? as
fresh issue and ?2? as offer for sale b$ o/ernment of !ndia :TP; thus be#ame alisted #om&an$ in :o/ember 200= with the 'o/ernment holdin' E9? of the euit$
share #a&ital The rest is held b$ !nstitutional !n/estors and the Publi# The issue was a
resoundin' su##ess :TP; is amon' the lar'est fi/e #om&anies in !ndia in terms of
mar3et #a&italisation
At :TP; &eo&le before Plant oad Fa#tor is the mantra that 'uides all 8 related&oli#ies :TP; has been awarded :o15 est @or3&la#e in !ndia amon' lar'e
1D
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or'ani Sta3eholder Per#e&tion on a wei'hted s#ale to arri/e at a total s#ore for ea#h #om&an$
sur/e$ed
:TP; has also been ran3ed as K7rd reat Pla#e to @or3K for in !ndia a'ain a##ordin' to
the sur/e$ #ondu#ted b$ row Talent and usiness @orld 200? @hat ma3es :TP;
stand a&art is its abilit$ to balan#e #on#ern for its em&lo$ees with a hi'h &erforman#e
wor3 #ulture All :TP; em&lo$ees ha/e a Pro,e#ts Mana'erCs obsession withdeli/erables and deadline
MA0OR POER STATIO!S O% !TP'
1E
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19
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!TP' POER LO'ATIO! STATIO!S
20
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!TP' 1 &ROTH PLA!S
The liberali
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!TP' !E PRO0E'TS
The #om&an$ has formulated a lon' term ;or&orate Plan for 1? $ears u&to 2012 The
;or&orate Plan see3s to inte'rate the ;om&an$Js /ision5 mission and strate'ies for 'rowth
with the national &lans and to &ro/ide the #om&an$ the #uttin' ed'e in the emer'in'
#om&etiti/e en/ironment :TP; is tar'etin' to be#ome a J=0000 M@ PlusJ #om&an$ b$2012
PRO0E'TS U!DER 'O!STRU'TIO! TOTAL 'APA'ITY 1 28;;8 M
Pro.e-t
"State#'a3a-it)
"M#%ue+ 'ommission S-*edu+e
Ramagundam 1 III
"And*ra Prades*# ?00 ;oal 4nit - I!! Au' 200?
Ri*and 1 II
"Uttar Prades*#
1000
(26?00);oal
4nit - !!! Au' 200?
4nit - !I Ma$ 200B
ind*a)a-*a+ 1 III
"Mad*)a Prades*#
1000(26?00)
;oal4nit - ! Feb 200D4nit - Au' 200D
Ka*a+gaon P*ase II
Stage I "Bi*ar#
1000
(26?00);oal
4nit - I :o/ 200B
4nit - I! Ma$ 200D
Ka*a+gaon P*ase II
Stage II "Bi*ar#
?00
(16?00);oal 4nit - I!! :o/ 200E
Si3at 1 I 199?(76BB?)
;oal4nit - ! A&r 200E4nit - !! Feb 2009
4nit - !!! e# 2009
Si3at 1 II1000
(26?00);oal
4nit - ! Hun 200D
4nit - !! e# 200D
Un-*a*ar III
"Uttar Prades*#
210(16210)
;oal 4nit - ! Se& 200B
Ko+dam
"Hima-*a+ Prades*#
E00
(26=00)8$dro
4nit - ! :o/ 200E
4nit - !! Han 2009
4nit - !!! Mar 2009
4nit - !I A&r 2009
Ta+-*er 1II
"Orissa#2000
(=6?00);oal
4nit - !!! ?00 M@ Han 2007Q
4nit - !I ?00 M@ O#t 2007Q
4nit - I ?00 M@ Ma$ 200=
4nit - I! ?00 M@ Feb 200B
Tota+ 28(889 QAlread$ #ommissioned
27
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M
!E PRO0E'TS BEI!& PURSUED %OR 'APA'ITY ADDITIO!
%OR TE!TH PLA! A!D BEYO!D
!n addition to the abo/e5 a host of new &ower &ro,e#ts as 'i/en below are bein' &ursued
for further #a&a#it$ addition in the 10 th&lan and be$ond
S !o Pro.e-tJ State 'a3a-it) "M#
1 hilai ;PP-!! "6&ansion-HI with SA! ?00
2 :abina'ar-HI with ailwa$s 15000
7 arh ihar 159E0
= :orth .aran&ura Hhar3hand 159E0
? .awas-!! u,arat 15700
B andhar-!! u,arat 15700
D oharina' Pala 4ttaran#hal B00
E Ta&oban Iishnu'ad -do- ?20
9 ata Ta&o/an 4ttaran#hal to be im&lemented b$:TP; 8$dro td5 a wholl$ owned subsidiar$ of :TP;
10E
10 .a$am3ulam !! .erala 159?0
11 "nnore HI with T:" 15000
2=
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!TP' 0OI!T E!TURES
:TP;5 with a ri#h e6&erien#e of en'ineerin'5 #onstru#tin' ando&eratin' nearl$ 205000 M@ of thermal 'eneratin' #a&a#it$5 is the
lar'est and one of the most effi#ient &ower #om&anies in !ndia5
ha/in' o&erations that mat#h the 'lobal standards
:TP; has identified Hoint Ientures5 strate'i# allian#es as well asa#uisitions and di/ersifi#ations as /iable and desired o&tions for its business
de/elo&ment
:TP; loo3s for o&&ortunit$ to #reate su#h ,oint /entures and strate'i# allian#es5 in the
entire /alue #hain of the &ower business :TP; as a &artner endows the Hoint IentureAllian#es with a winnin' ed'e A#uisitions and i/ersifi#ations in the areas related to
the #ore business not onl$ ensure 'rowth but also add to the robustness of the #om&an$
The followin' ,oint /enture #om&anies ha/e been formed so far
!TP' 1 ALSTOM POER SERI'ES PT LTD "!ASL#
(!n#or&orated in 1999 and formerl$ 3nown as :TP;-A ASTOM PO@"
S"I!;"S PIT T) PROMOTERSEFUITY::TP; ?0
ASTOM Power eneration A ?0
UTILITY POER TE'H LTD
(!n#or&orated in 199B)
This HI has been &romoted with S"S imited5 a &ri/ate se#tor !ndian Power
;om&an$
PROMOTERS EFUITY :TP; ?0 S"S ?0
POER TRADI!& 'ORPORATIO!
(!n#or&orated in 199E)
This HI has been &romoted with Power rid ;or&oration of !ndia td (P;!)5 a
o/ernment owned transmission ma,or in !ndia Power Finan#e ;or&oration(PF;)5 a &ower se#tor finan#e #om&an$ owned b$ the o/ernment of !ndia and
:ational 8$dro "le#tri# Power ;or&oration td (:8P;)5 a o/ernment owned
h$dro&ower utilit$
2?
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!TP'1SAIL POER 'OMPA!Y "PT# LTD "!SP'L#
This HI has been formed on 27rd Mar#h5 2001 with Steel Authorit$ of !ndia td
(SA!)5 a o/ernment of !ndia underta3in' en'a'ed in the steel manufa#turin'business and owns four lar'e inte'rated steel &lants in the #ountr$
PROMOTERS EFUITY::TP; ?05 SA! ?0
BHILAI ELE'TRI' SUPPLY 'OMPA!Y LTD "BES'L#
This HI has been formed on 22nd Mar#h 2002 with Steel Authorit$ of !ndiaimited (SA!)5 a o/ernment of !ndia underta3in' en'a'ed in the steel
manufa#turin' business
PROMOTERS EFUITY::TP; ?05 SA! ?0
SO'IAL RESPO!SIBILITY
:TP; fulfilled the so#ial res&onsibilit$ b$ ta3in' initiati/e for&rote#tin' the en/ironment in the followin' wa$s
8armon$ between man and en/ironment is the essen#e of health$
life and 'rowth Therefore5 maintenan#e of e#olo'i#al balan#e anda &ristine en/ironment has been of utmost im&ortan#e to :TP;
"n/ironment &rote#tion #ontinues to be a 3e$ area of a#ti/it$ in :TP; alon' with 'rowthin 'eneration of &ower
ri/en b$ its #ommitment for sustainable 'rowth of &ower5 :TP; has e/ol/ed a well
defined en/ironment mana'ement &oli#$ for minimi
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minimi
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"n/ironment Mana'ement rou&5 Ash 4tili
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#ost effe#ti/e solutions to #onser/e natural resour#es and redu#e wastes Some of the
measures in#lude
edu#tion in land reuirements for main &lant and ash dis&osal areas in newer
units
;a&a#it$ addition in old &lants5 within e6istin' land
edu#tion in water reuirement for main &lant and ash dis&osal areas throu'hre#$#le and reuse of water
edu#tion in fuel reuirement throu'h more effi#ient #ombustion and ado&tion of
state-of-the-art te#hnolo'ies su#h as su&er #riti#al boilers
Po++ution 'ontro+ S)stems
@hile de#idin' the a&&ro&riate te#hnolo'$ for its &ro,e#ts5 :TP; inte'rates man$
en/ironmental &ro/isions into the &lant desi'n !n order to 3ee& emission5 effluents and
ambient air ualit$ well within a##e&table limits5 :TP; has &ro/ided the best a/ailableeui&ments5 de/i#es and s$stems su#h as hi'h effi#ien#$ "le#trostati# Pre#i&itators
("SPs)5 Tall Sta#3s and ow :O6 urners for #ontrol of sta#3 emissions5 ust "6tra#tion
and ust Su&&ression S$stems for #ontrol of fu'iti/e dust5 "ffluent Treatment Plants5:eutralisation Pits and Ash Ponds for #ontrol of the effluent ualit$5 Ash @ater e-
#ir#ulation S$stem and ;oolin' Towers for #ontrol of the effluent ualit$ as well as
#onser/ation of water and Sewa'e Treatment Plant (STP) for treatment of the domesti#sewa'e from its &lant and townshi& areas
Monitoring of En/ironmenta+ Parameters
A broad based "n/ironment Monitorin' Pro'ramme has been formulated andim&lemented in :TP; All &ollutants dis#har'ed from the &ower &lant throu'h sta#3
emission5 ash &ond effluent5 main &lant effluent5 domesti# effluent and ;ondenser
;oolin' @ater (;;@) effluent are monitored at the sti&ulated freuen#$ at the sour#e
itself and at the &oints of dis#har'e !n addition to the abo/e5 ambient air5 surfa#e waterand 'round water ualit$ in and around :TP; &lants are re'ularl$ monitored to assess
an$ ad/erse im&a#ts as a result of o&eration of the &ower &lant
En/ironmenta+ Re/ie4s
To maintain #onstant /i'il on en/ironmental #om&lian#e5 "n/ironmental e/iews are#arried out at all o&eratin' stations and remedial measures ha/e been ta3en where/er
ne#essar$ As a feedba#3 and follow-u& of these "n/ironmental e/iews5 a number of
retrofit and u& 'radation measures ha/e been underta3en at different stations
Su#h &eriodi# "n/ironmental e/iews and e6tensi/e monitorin' of the fa#ilities #arriedout at all stations ha/e hel&ed in #om&lian#e with the en/ironmental norms and timel$
renewal of the Air and @ater ;onsents
On1Line Data Base Management
!n order to ha/e better #ontrol on &ollution and to a#hie/e effe#ti/e en/ironment
mana'ement in and around :TP; stations5 it is im&erati/e to ha/e an on-line5 reliableand effi#ient en/ironment information s$stem on the &lant o&erational and en/ironmental
&erforman#e &arameters at all three le/els ie 'eneratin' Stations5 e'ional 8eaduarters
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and ;or&orate ;entre !n #onsideration of the abo/e5 a #om&uteri
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e#onomi# &ros&erit$ and thereb$ #ontributin' towards !ndiaJs emer'en#e as a ma,or
'lobal e#onom$
CHAPTER-
2
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PER%ORMA!'E APPRAISAL
Introdu-tion
Performan#e a&&raisal is the &ro#ess of obtainin'5 anal$
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Em3+o)ee 3erforman-e Management in-+udes:
P+anningwor3 and settin' e6&e#tations5
;ontinuall$ monitoring&erforman#e5
De/e+o3ingthe #a&a#it$ to &erform5
Periodi#all$ rating&erforman#e in a summar$ fashion5 and
Re4arding'ood &erforman#e
Performan#e mana'ement is the s$stemati# &ro#ess b$ whi#h an or'ani
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$ fo#usin' the attention on &erforman#e5 &erforman#e a&&raisal 'oes to the heart of
&ersonnel mana'ement and refle#ts the mana'ementCs interest in the &ro'ress of the
em&lo$ee
OB0E'TIES O% PER%ORMA!'E APPRAISAL
R To re/iew the &erforman#e of the em&lo$ees o/er a 'i/en &eriod of timeR To ,ud'e the 'a& between the a#tual and the desired &erforman#e
R Self assessment b$ em&lo$ee
R 4nderstandin' stren'th and wea3ness
R !dentif$in' trainin' and de/elo&ment needs
R !dentif$in' &otential
R etter understandin' between a&&raised and a&&raiser
R e#o'ni
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R 8el&s to stren'then the relationshi& and #ommuni#ation between su&erior
subordinates and mana'ement em&lo$ees
R To dia'nose the stren'ths and wea3nesses of the indi/iduals so as to identif$ the
trainin' and de/elo&ment needs of the future
R To &ro/ide feedba#3 to the em&lo$ees re'ardin' their &ast &erforman#e
R Pro/ide information to assist in the other &ersonal de#isions in the or'ani
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them The standards should also be #ommuni#ated to the a&&raisers or the e/aluators and
if reuired5 the standards #an also be modified at this sta'e itself a##ordin' to the rele/ant
feedba#3 from the em&lo$ees or the e/aluators
MEASURI!& THE A'TUAL PER%ORMA!'E
The most diffi#ult &art of the &erforman#e a&&raisal &ro#ess is measurin' the a#tual
&erforman#e of the em&lo$ees that is the wor3 done b$ the em&lo$ees durin' the
s&e#ified &eriod of time !t is a #ontinuous &ro#ess whi#h in/ol/es monitorin' the
&erforman#e throu'hout the $ear This sta'e reuires the #areful sele#tion of the
a&&ro&riate te#hniues of measurement5 ta3in' #are that &ersonal bias does not affe#t the
out#ome of the &ro#ess and &ro/idin' assistan#e rather than interferin' in an em&lo$ees
wor3
'OMPARI!& THE A'TUAL ITH THE DESIRED PER%ORMA!'E
The a#tual &erforman#e is #om&ared with the desired or the standard &erforman#e The
#om&arison tells the de/iations in the &erforman#e of the em&lo$ees from the standards
set The result #an show the a#tual &erforman#e bein' more than the desired &erforman#e
or5 the a#tual &erforman#e bein' less than the desired &erforman#e de&i#tin' a ne'ati/e
de/iation in the or'ani
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The last ste& of the &ro#ess is to ta3e de#isions whi#h #an be ta3en either to im&ro/e the
&erforman#e of the em&lo$ees5 ta3e the reuired #orre#ti/e a#tions5 or the related 8
de#isions li3e rewards5 &romotions5 demotions5 transfers et#
PURPOSE O% PER%ORMA!'E APPRAISAL
Performan#e A&&raisal is bein' &ra#ti#ed in 90 of the or'ani
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%etermining the evaluation criteria
!dentifi#ation of the a&&raisal #riteria is one of the bi''est &roblems fa#ed b$ the
to& mana'ement The &erforman#e data to be #onsidered for e/aluation should be
#arefull$ sele#ted For the &ur&ose of e/aluation5 the #riteria sele#ted should be in
uantifiable or measurable terms
Create a rating instrument
The &ur&ose of the &erforman#e a&&raisal&ro#ess is to ,ud'e the &erforman#e of
the em&lo$ees rather than the em&lo$ee The fo#us of the s$stem should be on
the de/elo&ment of the em&lo$ees of the or'ani
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PRE1REFUISITES %OR E%%E'TIE $ SU''ESS%UL PER%ORMA!'E
APPRAISAL
The essentials of an effe#ti/e &erforman#e s$stem are as follows
1 Do-umentation means #ontinuous notin' and do#umentin' the &erforman#e !t
also hel&s the e/aluators to 'i/e a &roof and the basis of their ratin's
2 Standards J &oa+s the standards set should be #lear5 eas$ to understand5
a#hie/able5 moti/atin'5 time bound and measurable
7 Pra-ti-a+ and sim3+e format- The a&&raisal format should be sim&le5 #lear5 fair
and ob,e#ti/e on' and #om&li#ated formats are time #onsumin'5 diffi#ult to
understand5 and do not eli#it mu#h useful information
= E/a+uation te-*niue An a&&ro&riate e/aluation te#hniue should be sele#tedG
the a&&raisal s$stem should be &erforman#e based and uniform The #riteria for
e/aluation should be based on obser/able and measurable #hara#teristi#s of the
beha/ior of the em&lo$ees
? 'ommuni-ation ;ommuni#ation is an indis&ensable &art of the &erforman#e
a&&raisal &ro#ess The desired beha/ior or the e6&e#ted results should be
#ommuni#ated to the em&lo$ees as well as the e/aluators ;ommuni#ation also
&la$s an im&ortant role in the re/iew or feedba#3 meetin' O&en #ommuni#ation
s$stem moti/ates the em&lo$ees to a#ti/el$ &arti#i&ate in the a&&raisal &ro#ess
B %eeda-, The &ur&ose of the feedba#3 should be de/elo&mental rather than
,ud'mental To maintain its utilit$5 timel$ feedba#3 should be &ro/ided to the
em&lo$ees and the manner of 'i/in' feedba#3 should be su#h that it should ha/e a
moti/atin' effe#t on the em&lo$eesC future &erforman#e
D Persona+ Bias !nter&ersonal relationshi&s #an influen#e the e/aluation and the
de#isions in the &erforman#e a&&raisal &ro#ess Therefore5 the e/aluators should
be trained to #arr$ out the &ro#esses of a&&raisals without &ersonal bias and
effe#ti/el$
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MA!A&ERIAL ETHI'S I! PER%ORMA!'E APPRAISAL
Performan#e a&&raisal s$stem should be effe#ti/e as a number of #ru#ial de#isions are
made on the basis of s#ore or ratin' 'i/en b$ the a&&raiser5 whi#h in turn5 is hea/il$
based on the a&&raisal s$stem A&&raisal s$stem5 to be effe#ti/e5 should &ossess the
followin' essential #hara#teristi#s
Re+iai+it) and /a+idit):
A&&raisal s$stem should &ro/ide #onsistent5 reliable and /alid information and data5
whi#h #an be used to defend the or'ani
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Training and A33raisers:
e#ause a&&raisal is im&ortant and sometimes diffi#ult5 it would be useful to &ro/ide
trainin' to a&&raisers namel$ insi'hts and ideas on ratin'5 do#umentin' a&&raisals5 and
#ondu#tin' a&&raisal inter/iews Familiarit$ with ratin' errors #an im&ro/e rater
&erforman#e and this ma$ in,e#t the needed #onfiden#e in a&&raisers to loo3 into
&erforman#e ratin's more ob,e#ti/el$
O3en 'ommuni-ation:
Most em&lo$ees want to 3now how well the$ are &erformin' on the ,ob A 'ood a&&raisal
s$stem &ro/ides the needed feedba#3 on a #ontinuin' basis The a&&raisal inter/iews
should &ermit both &arties to learn about the 'a&s and &re&are themsel/es for future To
this end5 mana'ers should #learl$ e6&lain their &erforman#e e6&e#tations to their
subordinates in ad/an#e of the a&&raisals &eriod On#e this is 3nown it be#omes eas$ for
em&lo$ees to learn about the $ardsti#3s and5 if &ossible5 tr$ to im&ro/e their &erforman#e
in future
Em3+o)ee A--ess to Resu+ts:
"m&lo$ees should 3now the rules of the 'ame The$ should re#ei/e adeuate feedba#3 on
their &erforman#e !f &erforman#e a&&raisals are meant for im&ro/in' em&lo$ees
&erforman#e5 then withholdin' a&&raisals results would not ser/e an$ &ur&ose
"m&lo$ees sim&l$ #ould not &erform better without ha/in' a##ess to this information
Permittin' em&lo$ees to re/iew the results of their a&&raisal allows them to dete#t an$
errors that ma$ ha/e been made !f the$ disa'ree with the e/aluation5 the$ #an e/en
#hallen'e the same throu'h formal #hannels
!t follows then that formal &ro#edures should be de/elo&ed to enable em&lo$ees who
disa'ree with a&&raisal results whi#h are #onsidered to be ina##urate or unfair The$ must
ha/e the means for &ursuin' their 'rie/an#es and ha/in' them addressed ob,e#ti/el$
@hen mana'ement uses it as a whi& or fails to understand its limitations5 it fails The 3e$
is not whi#h forms or whi#h method is used Performan#e a&&raisal should be used
&rimaril$ to de/elo& em&lo$ees as /aluable resour#es Onl$ then it would show
&romisin' results
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ELE'TRO!I' PER%ORMA!'E MO!ITORI!&
*E+e-troni- 3erforman-e monitoringC refers to t*e use of te-*no+og) to monitor t*e
em3+o)ees 3erforman-e
Or'ani
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es&ite all its ad/anta'es5 the ar'uments 'i/en a'ainst the use of ele#troni# &erforman#e
monitorin' is that su#h s$stems interfere in the &ri/a#$ of the em&lo$ees and some
em&lo$ees ma$ ta3e it a'ainst their di'nit$
4sin' su#h s$stem #an ha/e both &ositi/e and ne'ati/e effe#ts on the or'ani3+ained and -ommuni-ated -+ear+) aout t*e s)stem
The em&lo$eesC su''estions should be ta3en in desi'nin' the s$stem
The em&lo$ees should be in/ol/ed in the im&lementation of the s$stem
The or'ani
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PER%ORMA!'E A!D ITS E%%E'TIE!ESS
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P'()*(+NC' PP(#-L +'T.*%-
Performan#e a&&raisal methods in#lude 11 methods t$&es as follows
2 'RITI'AL I!'IDE!T METHOD
The #riti#al in#idents for &erforman#e a&&raisal is a method in whi#h the mana'er writes
down &ositi/e and ne'ati/e &erforman#e beha/ior of em&lo$ees throu'hout the
&erforman#e &eriod
6 EI&HTED 'HE'KLIST
This method des#ribe a &erforman#e a&&raisal method where rater familiar with the ,obs
bein' e/aluated &re&ared a lar'e list of des#ri&ti/e statements about effe#ti/e and
ineffe#ti/e beha/ior on ,obs
5 PAIRED 'OMPARISO! A!ALYSIS
Paired #om&arison anal$sis is a 'ood wa$ of wei'hin' u& the relati/e im&ortan#e ofo&tions
A ran'e of &lausible o&tions is listed "a#h o&tion is #om&ared a'ainst ea#h of the other
o&tions The results are tallied and the o&tion with the hi'hest s#ore is the &referred
o&tion
7 &RAPHI' RATI!& S'ALES
The atin' S#ale is a form on whi#h the mana'er sim&l$ #he#3s off the em&lo$eeCs le/el
of &erforman#e This is the oldest and most widel$ method used for &erforman#e
a&&raisal
=B
http://www.humanresources.hrvinet.com/performance-appraisal-methods/http://www.humanresources.hrvinet.com/critical-incident-method-of-performance-appraisal/http://www.humanresources.hrvinet.com/weighted-checklist/http://www.humanresources.hrvinet.com/paired-comparison-analysis/http://www.humanresources.hrvinet.com/graphic-rating-scales/http://www.humanresources.hrvinet.com/performance-appraisal-methods/http://www.humanresources.hrvinet.com/critical-incident-method-of-performance-appraisal/http://www.humanresources.hrvinet.com/weighted-checklist/http://www.humanresources.hrvinet.com/paired-comparison-analysis/http://www.humanresources.hrvinet.com/graphic-rating-scales/ -
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9 ESSAY EALUATIO!
This method as3ed mana'ers su&er/isors to des#ribe stren'ths and wea3nesses of an
em&lo$eeCs beha/ior "ssa$ e/aluation is a non-uantitati/e te#hniue
This method usuall$ use with the 'ra&hi# ratin' s#ale method
? BEHAIORALLY A!'HORED RATI!& S'ALES
This method used to des#ribe a &erforman#e ratin' that fo#used on s&e#ifi# beha/iors or
sets as indi#ators of effe#ti/e or ineffe#ti/e &erforman#e
!t is a #ombination of the ratin' s#ale and #riti#al in#ident te#hniues of em&lo$ee
&erforman#e e/aluation
PER%ORMA!'E RA!KI!& METHOD
an3in' is a &erforman#e a&&raisal method that is used to e/aluate em&lo$ee
&erforman#e from best to worst
Mana'er will #om&are an em&lo$ee to another em&lo$ee5 rather than #om&arin' ea#h one
to a standard measurement
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; 5?8 DE&REE PER%ORMA!'E APPRAISAL
7B0 e'ree Feedba#3 is a s$stem or &ro#ess in whi#h em&lo$ees re#ei/e #onfidential5
anon$mous feedba#3 from the &eo&le who wor3 around them
28%OR'ED RA!KI!&"%OR'ED DISTRIBUTIO!#
For#ed ran3in' is a method of &erforman#e a&&raisal to ran3 em&lo$ee but in order of
for#ed distribution
For e6am&le5 the distribution reuested with 10 or 20 &er#ent in the to& #ate'or$5 D0 or E0
&er#ent in the middle5 and 10 &er#ent in the bottom
22 BEHAIORAL OBSERATIO! S'ALES
eha/ioral Obser/ation S#ales is freuen#$ ratin' of #riti#al in#idents that wor3er has
&erformed
SAMPLE %ORMS O% PER%ORMA!'E APPRAISAL SYSTEM
Sam&les e6am&les of &erforman#e a&&raisal are &o&ular in staff em&lo$ee a&&raisal
with or'ani
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5 Em3+o)ee 3erforman-e a33raisa+ form
This form is a &erforman#e a&&raisal sam&le used for staff &osition
7 Essa) e/a+uation form
This form is based on essa$ e/aluation method of &erforman#e a&&raisal
9 %or-ed '*oi-e form
This form is a &erforman#e a&&raisal sam&le based on for#ed #hoi#e method of
&erforman#e a&&raisal
? eig*ted -*e-,+ist form
This form is based on wei'hted #he#3list method of &erforman#e a&&raisal
Rating s-a+e form
This form is a &erforman#e a&&raisal sam&le based on ratin' s#ales method of
&erforman#e a&&raisal
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B es#ribe an$ &ro,e#ts $ou ha/e been res&onsible for whi#h are not in $our ,ob
des#ri&tion @hat results ha/e $ou a#hie/ed
D es#ribe an$ #han'es $ou su''ested andor im&lemented this $ear that led to
im&ro/ement in $our area (e'5 ualit$ of wor3 life5 #ost sa/in's5 effi#ien#$)
E @hat a#tion(s) ha/e $ou ta3en this $ear to 'ain a better understandin' of the
or'ani
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R The de/elo&mental fo#us of self-assessment is a 3e$ fa#tor
R A&&ro6imatel$ half of the Federal em&lo$ees in a lar'e sur/e$ felt that self-ratin's
would #ontribute *to a 'reat or /er$ 'reat e6tent+ to fair
R Self-a&&raisals are &arti#ularl$ /aluable in situations where the su&er/isor #annot
readil$ obser/e the wor3 beha/iors and tas3 out#omes
5 DISADA!TA&ES O% SEL% APPRAISAL
R esear#h shows low #orrelations between self-ratin's and all other sour#es of ratin's5
&arti#ularl$ su&er/isor ratin's The self-ratin's tend to be #onsistentl$ hi'her This
dis#re&an#$ #an lead to defensi/eness and alienation if su&er/isors do not use 'ood
feedba#3 s3ills
R Sometimes self-ratin's #an be lower than othersC !n su#h situations5 em&lo$ees tend to
be self-demeanin' and ma$ feel intimidated and *&ut on the s&ot+
R Self-ratin's should fo#us on the a&&raisal of &erforman#e elements5 not on the summar$
le/el determination A ran'e of ratin' sour#es5 in#ludin' the self assessments5 hel& to
*round out+ the information for the summar$ ratin'
RATI!& ERRORS I! PER%ORMA!'E APPRAISALS
Performan#e a&&raisals are sub,e#t to a wide /ariet$ of ina##ura#ies and biases referred to
as Jratin' errorsJ These errors #an seriousl$ affe#t assessment results Some of the most
#ommon ratin' errors are -
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Lenien-) or se/erit): 1 enien#$ or se/erit$ on the &art of the rater ma3es the
assessment sub,e#ti/e Sub,e#ti/e assessment defeats the /er$ &ur&ose of &erforman#e
a&&raisal atin's are lenient for the followin' reasons:
a) The rater ma$ feel that an$one under his or her ,urisdi#tion who is rated
unfa/orabl$ will refle#t &oorl$ on his or her own worthiness
b) 8eShe ma$ feel that a dero'ator$ ratin' willbe re/ealed to the rate to
detriment the relations between the rater and the ratee
#) 8eShe ma$ rate lenientl$ in order to win &romotions for the
subordinates and therefore5 indire#tl$ in#rease hisher hold o/er him
'entra+ tenden-): 1 This o##urs when em&lo$ees are in#orre#tl$ rated near the a/era'e
or middle of the s#ale The attitude of the rater is to &la$ safe This safe &la$in' attitude
stems from #ertain doubts and an6ieties5 whi#h the raters ha/e been assessin' the rates
Ha+o error: 1 A halo error ta3es &la#e when one as&e#t of an indi/idualJs &erforman#e
influen#es the e/aluation of the entire &erforman#e of the indi/idual The halo error
o##urs when an em&lo$ee who wor3s late #onstantl$ mi'ht be rated hi'h on &rodu#ti/it$
and ualit$ of out&ut as well a6 on moti/ation Similarl$5 an attra#ti/e or &o&ular
&ersonalit$ mi'ht be 'i/en a hi'h o/erall ratin' atin' em&lo$ees se&aratel$ on ea#h of
the &erforman#e measures and en#oura'in' raters to 'uard a'ainst the halo effe#t are the
two wa$s to redu#e the halo effe#t
Rater effe-t -This in#ludes fa/oritism5 stereot$&in'5 and hostilit$ "6tensi/el$ hi'h or
low s#ore are 'i/en onl$ to #ertain indi/iduals or 'rou&s based on the raterJs attitude
towards them and not on a#tual out#omes or beha/iorsG se65 a'e5 ra#e and friendshi&
biases are e6am&les of this t$&e of error
Prima-) and Regen-) effe-ts: 1 The raterJs ratin' is hea/il$ influen#ed either b$
beha/ior e6hibited b$ the ratee durin' his earl$ sta'e of the re/iew &eriod (&rima#$) or
b$ the out#omes5 or beha/ior e6hibited b$ the ratee near the end of the re/iew &eriod
(re'en#$) For e6am&le5 if a sales&erson #a&tures an im&ortant #ontra#tsale ,ust before
the #om&letion of the a&&raisal5 the timin' of the in#ident ma$ inflate his or her standin'5
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e/en thou'h the o/erall &erforman#e of the sales &erson ma$ not ha/e been en#oura'in'
One wa$ of 'uardin' a'ainst su#h an error is to as3 the rater to #onsider the #om&osite
&erforman#e of the rate and not to be influen#ed b$ one in#ident or an a#hie/ement
Performan-e dimension order: 1 Two or more dimensions on a &erforman#e instrument
follow ea#h other and both des#ribe or rotate to a similar ualit$ The rater rates the first
dimensions a##uratel$ and then rates the se#ond dimension to the first be#ause of the
&ro6imit$ !f the dimensions had been arran'ed in a si'nifi#antl$ different order5 the
ratin's mi'ht ha/e been different
S3i++o/er effe-t: 1 This refers lo allowin' &ast &erforman#e a&&raisal ratin' lo
un,ustifiabl$ influen#e #urrent ratin's Past ratin's5 'ood or bad5 result in similar ratin'
for #urrent &eriod althou'h the demonstrated beha/ior do#s not deser/e the ratin'5 'ood
or bad
Persona+ Pre.udi-e:!f the rater disli3es an$ em&lo$ee or an$ 'rou&5 he ma$ rate them at
the lower end5 whi#h ma$ distort the ratin' &ur&ose and affe#t the #areer of these
em&lo$ees
Ot*er fa-tors t*at are -onsidered as 3ro+ems are
Failure of the su&eriors in #ondu#tin' &erforman#e a&&raisal and &ost
&erforman#e a&&raisal inter/iew
Most &art of the a&&raisal is based on sub,e#ti/it$
ess reliabilit$ and /alidit$ of the &erforman#e a&&raisal te#hniues
:e'ati/e ratin's affe#t inter&ersonal relations and industrial relations s$stem
!nfluen#e of e6ternal en/ironmental fa#tors and un#ontrollable internal fa#tors
Feedba#3 and &ost a&&raisal inter/iew ma$ ha/e a setba#3 on &rodu#tion
Mana'ement em&hasi
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T*e ot*er 3ro+ems of 3erforman-e a33raisa+ re3orted ) /arious studies are:
Q elationshi& between a&&raisal rates and &erforman#es after &romotions was not
si'nifi#ant
Q Some su&eriors #om&leted a&&raisal re&orts within a few minutes
Q Absen#e of inter-rater reliabilit$
Q The situation was un&leasant in feedba#3 inter/iew
Q Su&eriors la#3 that ta#t of offerin' the su''estions #onstru#ti/el$ to subordinates
Q Su&er/isors were often #onfused due to too man$ ob,e#ti/es of &erforman#e a&&raisal
?=
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CHAPTER-
3
??
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PER%ORMA!'E APPRAISAL SYSTEM
O% !TP'
"arlier in the :TP; 3erforman-e a33raisa+ s)stemwas used till 200= !n this the
&erforman#e of the #andidate was a&&raised b$ em&lo$in' the method of grading s)stem
for a&&raisin' the &erforman#e of the #andidate !n this method #ertain #ate'ories of
abilities of &erforman#e are defined well in ad/an#e and #andidates are &ut in a &arti#ular
#ate'or$ de&endin' on their trait and #hara#teristi# The #ate'ories are outstanding(
good( a/erage( 3oor( and /er) 3oor orma$ be in terms of letters li3e A5 5 ;5 5 " et#
and ea#h letter ha/e its own inter&retation de&endin' on a re&ortin' offi#er usin' it Thea#tual &erforman#e of the em&lo$ee is measured a'ainst these 'rades
!n the 'radin' s$stem ? 'rades was awarded that are e>-e++ent( good( a/erage5 e+o4
a/erage and unsatisfa-tor) !n this most 4eig*tage was assi'ned to the s3e-ia+
a-*ie/ement to the #andidate durin' his wor3 b$ the re&ortin' offi#er at the time of
a&&raisin' the &erforman#e S&e#ial a#hie/ement #an be the abilit$ in redu#in' the
e6&enses of a &arti#ular de&artment5 effe#ti/e handlin' of the 'rou&
4nder grading s)stemthe assessed himself assess his &erforman#e The &erforman#e
was e/aluated b$ fillin' u& the reuired information in the &erforman#e a&&raisal re&ort
T*e format of t*e 3erforman-e a33raisa+ re3ort is as fo++o4s
:ame of the #andidate
esi'nation
Area of res&onsibilit$
Hob a##om&lishment
Obstru#tion en#ountered
;omment of the re&ortin' offi#er is written after dis#ussion with the #andidate
;omment of the re&ortin' offi#er without dis#ussion with the #andidate
?B
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O/erall ratin' assi'ned
T*e a33raisa+ 4i++ -o/er 3erforman-e during t*e finan-ia+ )ear The format and the
&ro#ess of a&&raisal will be the same for all fun#tions and similar for all le/els of
e6e#uti/es The a&&raisal form is to be filled b$ all e6e#uti/es who ha/e ser/ed for &eriod
of at least 7 months in the Or'ani
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tas3s&erforman#e norms assi'ned and fulfilled and e6tent to whi#h #onstraints were
o/er#ome
In t*e annua+ re3ort t*ere is a 3ro/ision for se+f1e/a+uation ) t*e a33raisee This is
in /iew of the fa#t
0os at e>e-uti/e +e/e+ *a/e to e seen in tota+it) rat*er t*an a sum tota+ of
tas,s( targets or norms and t*e a33raisee .ust a -*an-e to re/ie4 *is
3erforman-e and e>3ress *is /ie43oints
T*ere are areas of dis-retion o3en to an e>e-uti/e( ut not in-or3orated
forma++) into o.e-ti/es su-* as s3ontaneous+) -reati/e a-ti/ities( 4*i-* an
inno/ati/e e>e-uti/e mig*t -*oose to do
Annual a&&raisal in addition &ro/ides for assessment of #ertain attributes and abilities b$
the a&&raiser on a three-&oint s#ale Assessment of attributes &ro/ides a #ommon standard
for #om&arison between em&lo$ees (en'a'ed in a /ast /ariet$ of ,obs) oth the
sub,e#ti/e and ob,e#ti/e elements of a ,ob are thus #onsidered for assessment
!n the re/iew dis#ussions &re#edin' the annual assessment the followin' ma$ be
dis#ussed between the re&ortin' offi#er and the &erson assessed1 E>tent of a-*ie/ement
1 Reasons for s*ortfa++
1 Measures to a/oid future seta-, in target a-*ie/ement
1 %uture a-tion 3+an
The e6tent5 of a#hie/ement should be #ommuni#ated to the a&&raise with res&e#t to the
e/aluation on &eriodi# tar'ets5 and e/aluation of e6e#uti/e abilities and attributes
Dra4a-
, Of t*e &rading S)stem 1
1 rades were #om&letel$ un3nown to the #andidate bein' a&&raised
2 The result of the em&lo$ee &erforman#e was also not 3nown
7 Promotion was the onl$ reward5 whi#h was 'ranted to the em&lo$ee5 and also it
was 'i/en after 7 $ears
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= An element of dissatisfa#tion was &resent5 as the reward for the &erforman#e was
seems to be not suffi#ient
CHAPTER-4
?9
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@Resear-* is t*e s)stemati- and o.e-ti/e sear-* for t*e ana+)sis of information
re+e/ant to t*e identifi-ation and so+ution of t*e s3e-ifi- 3ro+em Resear-* iss-ien-e and a s)stemati- sear-* for 3ertinent information on a 3arti-u+ar to3i-C
In fa-t resear-* is an a-t of s-ientifi- in/estigation
OB0E'TIE O% STUDY:
1)To 3now the awareness of &erforman#e a&&raisal s$stem amon' em&lo$ees at:TP;5Anta
2) To 'et feedba#3 from em&lo$ees re'ardin' &erforman#e a&&raisal s$stem ado&ted b$
:TP;5 Anta
RESEAR'H DESI&!
A resear#her desi'n is the o/erall &lan or &ro'ramme of resear#h !t is the 'eneral blue
&rint for the #olle#tion5 measurement and anal$sis of data !t in#ludes an outline what an
in/esti'ator #an do from writin' the h$&othesis and their o&erational im&li#ation to the
final anal$sis of data Iarious uses of ha/in' a resear#h desi'n are as follows
1 It 3ro/ides ans4ers to /arious uestionssu#h as @hat is the ob,e#t of resear#h
@hat data are needed and how will these be 'athered
@hat will be the time5 &la#e and sam&le of stud$
8ow will the data be anal$
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LIMITATIO! O% STUDY
There are &ossibilities of the information bein' biased ias #an be both deliberate andnon-deliberate :on-deliberate bias #re&t in the form of a&&ro6imation when res&ondent
were as3ed to su&&l$ information on some &ast e/ent whi#h the$ do not e6a#tl$
remember 4se of standardi
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CHAPTER-
5
B7
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DATA A!ALYSIS A!D I!TERPRETATIO!
2# A4areness regarding 3erforman-e a33raisa+ s)stem in organiGation
O&tion Freuen#$
%es =0 E0
:o 10 20
A*ARENESS A+OUT ,ERFORMANCE
A,,RAISA-
.ES
/01
NO
201
Inter3retation
A##ordin' to the data E0 em&lo$ees are totall$ aware of the &erforman#e a&&raisal
s$stem
B=
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6# In )our o3inion 4*at is t*e degree of trans3aren-) in t*e a33raisa+
s)stem
O&tion Freuen#$
ow 20 =0
Moderate 20 =0
8i'h 10 10
3EGREE OF TRANS,ARENC. IN
A,,RAISA- S.STEM
-O*
401
MO3ERATE
401
HIGH
201
Inter3retation
=0 em&lo$ee said that there was low trans&aren#$5while =0 said moderate while 10
said hi'h trans&aren#$ in A&&raisal s$stem
B?
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5# Satisfa-tion 4it* 3resent a33raisa+ s)stem
O&tion Freuen#$
%es 7? D0
:o ? 10
:o #omment 10 20
SATISFACTION *ITH ,RESENT
A,,RAISA- S.STEM
.ES
501
NO
601
NO
COMMENT
201
Inter3retation
!n :TP;5 D0 em&lo$ees are satisfied b$ &resent a&&raisal s$stem used5 ie Performan#e
Mana'ement S$stem5while 10 said no and 20 said no #omment on this matter
BB
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7# Do )ou get an) moti/ation ) t*e a33raisa+
O&tion Freuen#$
%es =0 E0
:o ? 10
:o #omment ? 10
GETTING MOTI7ATION +.
A,,RAISA-
.ES
/01
NO
601
NO
COMMENT
601
Inter3retation
BD
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On basis of abo/e data E0 em&lo$ees are hi'hl$ moti/ated b$ &resent a&&raisal
s$stem5 while ? said not and ? said no #omment on this matter
9# A33raisa+ s*ou+d e done:
O&tion Freuen#$
Annuall$ 20 =0
8alf-$earl$ 70 B0
Inter3retation
BE
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# '+arit) in t*e a33raisa+ s)stem
O&tion Freuen#$
:o 20 =0
%es 70 B0
C-AIRIT. IN THE A,,RAISA- S.STEM
.ES
801
NO
401
Inter3retation
B0 em&lo$ees sa$ that there is #larit$ in the &erforman#e a&&raisal s$stem5 while
=0 said that there is no #larit$ in the &erforman#e a&&raisal s$stem
D0
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;# Ta+, free+) 4it* oss aout 3erforman-e a33raisa+
O3tion %reuen-) N
Yes 58 ?8N
!o 28 68N
!o -omment 28 68N
TA-K FREE-. *ITH +OSS
A+OUT ,ERFORMANCE
A,,RAISA-
.ES
801
NO
201
NO
COMMENT
201
Inter3retation
B0 em&lo$ee tal3 freel$ about &erforman#e a&&raisal with their boss510 do not tal3
freel$ to them boss re'ardin' &erforman#e a&&raisal s$stem
D2
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28# 'ounsei+ing met*od used after -om3+etion 3erforman-e a33raisa+
O&tion Freuen#$
%es =0 E0
:o 10 20
COUNSEI-ING METHO3 USE3 AFTER
COM,-ETION ,ERFORMANCE A,,RAISA-
.ES
/01
NO
201
Inter3retation
E0 em&lo$ee sa$s #ounselin' method should be used after #om&letion of the
&erforman#e a&&raisal5 while 20 said it should not be used
D7
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22# !eed of training to t*e a33raiser
O&tion Freuen#$
%es 7? D0
:o 1? 70
NEE3 OF TRAINING TO THE A,,RAISER
.ES
501
NO
901
Inter3retation
A##ordin' to the D0 of em&lo$ees there is a need of trainin' to the a&&raiser5 while70 said that5 there is no need of trainin' to the a&&raiser
D=
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26# Satisfa-tion 4it* monetar) +in,age of t*e s)stem
O&tion Freuen#$
%es 70 B0
:o 20 =0
Inter3retation
B0 em&lo$ees are satisfied with monetar$ lin3a'e of the a&&raisal s$stem5 while =0em&lo$ees are not satisfied
D?
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CHAPTER-
6
DB
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'on-+usions
1 Most of the em&lo$ee ha/e awareness re'ardin' &erforman#e a&&raisal s$stemado&ted at :TP; Anta
2Most of the em&lo$ees ha/e a'reed that trans&aren#$ is maintained in &erforman#ea&&raisal at :TP; 5 Anta
7 Most of the em&lo$ees are satisfied with the &erforman#e a&&raisal s$stem
= Most of the em&lo$ees a'reed that &erforman#e a&&raisal s$stem hel&s in moti/atin'them
? Most of the em&lo$ees &refer half annual &erforman#e a&&raisal s$stem
B Ma,orl$ of em&lo$ees want different PMS for different de&artment
D Most of the em&lo$ees a'reed re'ardin' the #larit$ in PMS
E Most of the em&lo$ees ha/e #larit$ re'ardin' their ,ob &rofile
9 "m&lo$ees at :TP; feel free to tal3 with their boos re'ardin' &erforman#e a&&raisals$stem
10 Most of the em&lo$ee demanded #oun#ellin' after &erforman#e a&&raisal
11 Most of the em&lo$ee want trainin' of a&&raiser before a&&raisin' the em&lo$ees
12 Most of the em&lo$ees are satisfied with monetar$ lin3a'e with a&&raisal s$stem
DD
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CHAPTER-7
DE
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SU&&ESTIO!S
"arlier in :TP; the method em&lo$ed to a&&raise the &erforman#e of em&lo$ees was
'radin' s$stem but now mar3in' s$stem has been im&lemented in the PMS (&erforman#emana'ement s$stem) That is wh$ we #ondu#ted a sur/e$ throu'h the means of fillin' the
uestionnaire b$ the em&lo$ee to identif$ to what e6tent it is effe#ti/e and after anal$
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BIBLIO&RAPHY
BOOKS
*Personnel Mana'ement+ b$ ; Mamoria and SI ann3er
*Personnel Mana'ement+ b$ "dwin Fli&&o
*A&&raisin' and e/elo&in' Mana'erial Performan#e+ b$ TI ao
*8uman esour#e Mana'ement+ b$ M Prasad
*Mana'ement of Performan#e A&&raisal+ b$ M Mon'a
*Performan#e A&&raisal+ b$ Martin Fisher
*8uman esour#e Mana'ement+ b$ ISP ao
0OUR!ALS A!D MA&AI!ES 1
:TP; @ee3l$ :ews ulletin
RE%ERE!'ES1
www#itehr#om
www&mint#om
htt&enwi3i&ediaor'wi3iPerforman#ea&&raisal
wwwbusinessballs#om
htt&www&erforman#e-a&&raisal#omintrohtm
htt&www&erforman#emana'ement'uide#omJ
wwwo&enlearnin'world#om
E0
http://www.citehr.com/http://www.pmintpc.com/http://en.wikipedia.org/wiki/Performance_appraisalhttp://www.businessballs.com/http://www.performance-appraisal.com/intro.htmhttp://www.performancemanagementguide.com/http://www.performancemanagementguide.com/http://www.citehr.com/http://www.pmintpc.com/http://en.wikipedia.org/wiki/Performance_appraisalhttp://www.businessballs.com/http://www.performance-appraisal.com/intro.htmhttp://www.performancemanagementguide.com/ -
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Fuestionnaire!ame
Age
'onta-t !o
O--u3ation
F2 A4areness regarding 3erforman-e a33raisa+ s)stem in organiGation
A) %es ) :o
F6 In )our o3inion 4*at is t*e degree of trans3aren-) in t*e a33raisa+
S)stem
A) ow ) Moderate ;) 8i'h
F5 Satisfa-tion 4it* 3resent a33raisa+ s)stem
A) %es ) :o ;) :o #omment
F7 Do )ou get an) moti/ation ) t*e a33raisa+
A) %es ) :o ;) :o #omment
F9 A33raisa+ s*ou+d e done
E1
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A) Annuall$ ) 8alf-$earl$
F?Different de3artments s*ou+d *a/e different a33raisa+ s)stem
A) %es ) :o ;) :o #omment
F'+arit) in t*e a33raisa+ s)stem
A) %es ) :o
F
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A) %es ) :o