PinkLINKNEWSLETTERSummer 2011 PRSRT STD …(Official ITIL V3 Capability Certification) 23 - 26...

Pink Elephant is

the world’s #1 ITIL®

and ITSM consulting,

education and

conference

service provider.

Summer 2011

For more

details about all

Pink Elephant

services, visit

www.pinkelephant.com

or call 1-888-273-PINK.

Welcome To Another Issue Of PinkLINK This quarterly newsletter from Pink Elephant provides valuable information about current industry trends and updates about our products and services.

PinkLINKN EW S L E T T E RPinkLINKN E W S L E T T E R Summer 2011

PinkLINKN E W S L E T T E R

Summer 2011

Pink’s Summer Education Promotion Save Up To 55%Look Inside For Details

PRSRT STDUS POSTAGE PAID

BUFFALO, NYPERMIT NO. 4225

COUrSES AUgUST SEPTEMbEr OCTObEr NOvEMbEr DECEMbErOnline CoursesITIL Foundations Self-Paced Online (Official ITIL V3 Foundation Certification)

Learn at your own pace through your computer from anywhere at anytime. Contact 1-888-273-PINK for details.

ITIL Awareness Overview Self-Paced OnlineService Catalog Implementation Overview Self-Paced OnlineISO/IEC 27002 Foundation Self-Paced OnlineITIL Foundations Instructor-Led Online(Official ITIL V3 Foundation Certification)

15 - 18Eastern Time

29 - 2Eastern Time

Foundation Level Certification ITIL Foundations Public Classroom(Official ITIL V3 Foundation Certification)

3 - 5 Phoenix, AZ;

8 - 10 Toronto, ON;

15 - 17 New York, NY;

29 - 31 Denver, CO

12 - 14 Atlanta, GA;

19 - 21 Winnipeg, MB;

21 - 23 Dallas, TX;

26 - 28 Washington, DC;

28 - 30 San Francisco, CA

3 - 5 Calgary, AB;

12 - 14 Raleigh, NC;

19 - 21 Chicago, IL;

31 - 2 San Diego, CA

1 - 3 Houston, TX;

2 - 4 Philadelphia, PA;

21 - 23 Toronto, ON;

28 - 30 Vancouver, BC;

30 - 2 Boston, MA

5 - 7 Ottawa, ON;

7 - 9 San Francisco, CA;

19 - 21 Seattle, WA

CobIT® Fundamentals 12 - 13Toronto, ON

14 - 15Washington, DC

ISO/IEC 20000 Foundation(Official ITIL V3 Complementary Guidance Course)

14 - 16Toronto, ON

ISO/IEC 27002 Foundation 26 - 27Chicago, IL

14 - 15Toronto, ON

PRINCE2 Foundations 26 - 28Chicago, IL

14 - 16Toronto, ON

Social Media Essentials For ITSM Professionals 23 - 24Scottsdale, AZ

29 - 30Toronto, ON

13 - 14Chicago, IL

Practitioner Level CertificationITIL Practitioner: Operational Support & Analysis(Official ITIL V3 Capability Certification)

23 - 26Scottsdale, AZ

29 - 2Toronto, ON

13 - 16Chicago, IL

ITIL Practitioner: Release, Control & Validation(Official ITIL V3 Capability Certification)

29 - 2Toronto, ON

13 - 16Chicago, IL

ITIL Practitioner: Service Offerings & Agreements(Official ITIL V3 Capability Certification)

29 - 2Toronto, ON

13 - 16Chicago, IL

ITIL Practitioner: Planning, Protection & Optimization(Official ITIL V3 Capability Certification)

29 - 2Toronto, ON

13 - 16Chicago, IL

ITIL Practitioner: How To Conduct An IT Service Management Process Assessment

19 - 20Chicago, IL

3 - 4Washington, DC

ITIL Practitioner: How To Define & Implement A CMDB According To ITIL Best Practices

19 - 20Chicago, IL

ITIL Practitioner: How To Define & Implement A Service Catalog According To ITIL Best Practices(Official ITIL V3 Complementary Guidance Course)

21 - 23Chicago, IL

2 - 4Washington, DC

PRINCE2 Practitioner 29 - 30Chicago, IL

17 - 18Toronto, ON

Manager Level CertificationITIL Manager: Service Strategy(Official ITIL V3 Lifecycle Certification)

27 - 30Toronto, ON

8 - 11San Francisco, CA

ITIL Manager: Service Design(Official ITIL V3 Lifecycle Certification)

27 - 30Toronto, ON

ITIL Manager: Service Transition(Official ITIL V3 Lifecycle Certification)

27 - 30Toronto, ON

ITIL Manager: Service Operation(Official ITIL V3 Lifecycle Certification)

27 - 30Toronto, ON

ITIL Manager: Continual Service Improvement(Official ITIL V3 Lifecycle Certification)

27 - 30Toronto, ON

Managing Across The Lifecycle (Official ITIL Expert Certification)

17 - 21Toronto, ON

5 - 9Washington, DC

Developing A Vision & Strategy For IT Service Management 22 - 23Scottsdale, AZ

The Implementation Road Map For IT Service Management 24 - 26Scottsdale, AZ

Conferences & Special EventsBreakfast With Pink (Check website for topics)

15Chicago, IL

16th Annual International IT Service Management Conference & Exhibition

LAST Early Bird EndsOctober 28

bring Us OnsiteAll of Pink’s courses

can be delivered at your location. For course

descriptions and more details visit our

website.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

NEW! breakfast With PinkPink Elephant is pleased to provide a new education series of events scheduled throughout North America – Breakfast With Pink.

These events are free and designed to give you the opportunity to interact with the speaker and network with like-minded professionals. A range of topics will be covered so check back frequently to our website for a Breakfast With Pink that addresses your areas of interest and most pressing issues.

There are many exciting events to choose from. Visit our website for all topics, locations and dates.

Save bIg On Public Education! You can save bIg by taking advantage of these special offers.

Maximize your training dollars! Save up to 55% with Pink’s Personal Education Pass and Team Discount Tickets. Plus, if you sign up now – save even more with our Special Summer Offer. This special promotion will only last until August 31st.

Public Education Passes – Special OffersCategory Fee Special Summer

Offer – Expires August 31st

Applicable Courses

Personal Education Pass - Unlimited 1 Year

US$8,995 US$7,495 Unlimited! Any course on public schedule within 12 months.

Personal Education Pass - Unlimited 2 Years

ITIL Expert Pass US$8,995 N/A One ITIL Foundations, up to five Intermediate courses, one Managing Across the Lifecycle course, all within 24 months.

Public Education – Team DiscountsCategory 3 - 5 Seats 6 - 10 Seats 11+ Seats

Team Discount Tickets 10% 20% 30%

Send team members – alone or in groups – to any course on our education schedule during a 12-month period.

For more information, please call or visit our website.

Special Summer Offer Ends August 31st, 2011!

Personal Education Passes – Save Up To 55%Unlimited Courses!

Pay one low upfront fee, and become an ITIL Expert in 12 or 24 months.

Pink Summer Promotion

Offer Ends August 31st

1600 Golf Road, Suite 1200Rolling Meadows, IL 60008

get Certified At Your Computer! Learn from anywhere at anytime for up to 12 months; certification courses include online exam. Save on team

training with HUGE volume discounts.

Choose from:

ITIL Awareness Overview Self-Paced Online•

ITIL Foundations Self-Paced Online•

ITIL Foundations Live, Instructor-Led Online•

Service Catalog Implementation Overview Self-Paced • Online

• ISO/IEC 27002 Foundation Self-Paced Online

To learn more or to register for an online course, please call or visit our website.

PinkLINKN E W S L E T T E R Summer 2011 PinkLINKN E W S L E T T E R Summer 2011 PinkLINKN E W S L E T T E R Summer 2011

An Industry Exclusive! ITIL FoundationsSuccess comes from Knowledge Translated Into results

Pink Elephant makes the learning real in this course through the use of meaningful exercises designed to help you understand how to take knowledge (theory) and translate it into results, value and positive outcomes.

We are the only training provider that includes education about how to define cultural related problems so that you can understand the attitude, behavior and culture (ABC) resistors to a successful ITSM transformation project in your IT organization.

For information on dates and locations, please call or visit our website, or see the education schedule in this brochure.

Attend The Industry’s #1 Event! Now in its 16th hugely successful year, our annual event is widely recognized as “the world’s best IT Service Management conference.”

Our program is content rich and comprehensive – 15 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum. There is something for everyone – strategic, tactical, operational – we’ve got you covered! In fact, this is one main reason why so many organizations bring entire teams!

Join us for “Knowledge Translated Into Results” – our next conference theme. We’ll show you how to go beyond just theory to achieve true business value and outcomes.

Numerous New Speakers & Sessions!

Featured Keynote Nicholas CarrWhen Nicholas Carr posed his provocative question in an award winning essay, he tapped into a well of anxiety about how the Internet is changing us. He also crystallized one of the most important debates of our time: As we enjoy the Net’s bounties, are we sacrificing our ability to read and think deeply?

For more details about Nicholas Carr’s keynote, and to see the dynamic line-up of other keynote and featured speakers, please visit our website.

Last Early bird Ends October 28th!Take advantage of the LAST early bird offer – after this offer, the conference will be the regular fee.

There are two passes that you can purchase – the Platinum Pass or the Regular Pass – check our website for full details!

Save over $500•

Pay only $99 a night at the world famous Bellagio Hotel•

All meals and conference materials included•

And, best of all…NO RISK! You can cancel anytime until December 30th and • get a full refund

read the PinkNEWS blog to get late breaking news and information, and interviews with case study speakers and industry experts.

regional Education SymposiumAll 9 Intermediate Courses! Scottsdale, AZ – August 23-26Don’t miss this extraordinary education experience! Join us next in Scottsdale, AZ for the following courses all under one roof!

Course DescriptionOfficial ITIL V3 Capability Certification Courses – 4 ITIL Credits

Operational Support & Analysis

Focus is on Event, Incident, Request Fulfillment, Problem, and Access Management, and the functions of Service Desk, Technical, IT Operations, and Application Management.

Release, Control & Validation

Focus is on Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Fulfillment, and Service Evaluation Management.

Service Offerings & Agreements

Focus is on Service Portfolio, Service Catalog, Service Level, Demand, Supplier, and Financial Management.

Planning, Protection & Optimization

Focus is on Capacity, Availability, IT Service Continuity, Information Security, Demand, and Risk Management.

Official ITIL V3 Lifecycle Certification Courses – 3 ITIL Credits

Service Strategy This course, based on the ITIL Service Strategy book, is for managers seeking to gain a better understanding of how to better integrate IT and business processes and formulate stronger ITSM strategies.

Service Design This course, based on the ITIL Service Design book, is for managers seeking to gain critical knowledge and practical guidance regarding the management principals and core concepts required to design new or modify existing IT services.

Service Transition This course, based on the ITIL Service Transition book, is for managers seeking to gain an understanding of how to consistently manage change, and get practical guidance related to the introduction, deployment, transfer and decommissioning of new or changed services.

Service Operation This course, based on the ITIL Service Operation book, is for service and support managers seeking to gain practical guidance on the service delivery and support phase within ITIL V3’s service lifecycle model, viewed as the “factory” of IT.

Continual Service Improvement

This course, based on the ITIL Continual Service Improvement book, is for managers seeking to gain a better understanding about ROI, measurements and metrics, trending and management reporting.

Here are the remaining 2011 dates for Pink’s Regional Education Symposiums. Check the Education Schedule in this newsletter for exact start and end dates for each course being offered.

Location Date Date Courses Offered

Scottsdale, AZ August 23-26 All 4 Capability courses and all 5 Lifecycle courses

Toronto, ON September 27-30 All 5 Lifecycle courses

Washington, DC October 25-28 All 4 Capability courses

San Francisco, CA November 8-11 All 5 Lifecycle courses

Toronto, ON November 29 - December 2 All 4 Capability courses

Chicago, IL December 13-16 All 4 Capability courses

Save up to 55% with Pink’s Personal Education Pass and Team Discount Tickets. Plus, if you sign up now — save even more with our Special Summer Offer. This special promotion will only last until August 31st. See front page for more details.

NEW! ITIL PinkbASELINE™ Process Capability Assessment It’s not only about knowing where to start, it’s also about proving how far you have come!

As part of our transformation services Pink Elephant provides a set of repeatable and comprehensive assessment services related to ITIL Process Best Practices, ITSM Tool Compatibility and Organizational Change Readiness.

While comprehensive and deep assessments have an important role to play in transformation projects, there are times when a lighter approach to establishing a baseline or as a follow up assessment is more appropriate.

The PinkBASELINE assessment provides a workshop based fast track approach to conducting an onsite consultant led ITIL process assessment in six business days. The primary objective is to assess up to three processes against a set of capability criteria and critical success factors that ensure the process goals are achieved in a consistent and beneficial manner.

To learn more about this new product, please call or visit our website.

NEW! IT Management resource Center With your 3 month subscription to our online ITSM Resource Center, you receive immediate access to 4 dynamic tools:

PinkATLAS• ™ – An online resource library containing

- Hundreds of content-rich sample documents, project plans and templates for 14 processes and one function (Service Desk), management reports, and more

- Access to the official ITIL Online Library and Pink Elephant books and papers

Ask The Expert – Unlimited virtual access to live •

one-on-one consulting support

- The industry’s leading experts are available to you

PinkSCAN• ™ Online – ITSM Process Maturity

assessment tool - Over 1,000 assessment questions for 21 processes

- Baseline your current status and plot your improvement over time

PinkREADY™ Online – Organizational Change Readiness • assessment

- Not addressing the “culture” part of change can lead to failure!

- Assess your organization’s readiness for change in 22 key cultural areas

LasVegas•BellagioHotel•February19-22,201216thAnnualInternational

ITServiceManagementConference&Exhibition

LAST EArLY bIrD

Ends October 28th!

Seasoned IT practitioners Joel Krause, Cindy Trudeau, and Pete Corrigan share key ITSM strategies and progressive business insights.

Social media is here to stay! Chris Dancy, Elizabeth Harrin, and Eve Mayer Orsburn will show you how to lead the way.

Industry luminaries David Ratcliffe, Troy DuMoulin, and George Spalding challenge you to think differently!

Attend one of the many Pre-Conference Optimizers led by Pink’s IT Experts including Jennifer Wels, Martin Erb, and Rae Garrett.

Go beyond ITIL to learn about Lean IT and other best practice frameworks with Mike Orzen, Steve Bell, and Margo Fullilove.

And many, many more speakers and subjects!

Choose from:

Save over $500•

LAST EArLY bIrD

Ends October 28th!

Choose from:

Save over $500•

LAST EArLY bIrD

Ends October 28th!

Pink Elephant is

education and

conference

service provider.

Summer 2011

For more

details about all

Pink Elephant

services, visit

Summer 2011

15 - 18Eastern Time

29 - 2Eastern Time

3 - 5 Phoenix, AZ;

8 - 10 Toronto, ON;

29 - 31 Denver, CO

21 - 23 Dallas, TX;

3 - 5 Calgary, AB;

1 - 3 Houston, TX;

30 - 2 Boston, MA

5 - 7 Ottawa, ON;

19 - 21 Seattle, WA

14 - 16Toronto, ON

14 - 15Toronto, ON

14 - 16Toronto, ON

29 - 30Toronto, ON

13 - 14Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

19 - 20Chicago, IL

3 - 4Washington, DC

19 - 20Chicago, IL

21 - 23Chicago, IL

2 - 4Washington, DC

17 - 18Toronto, ON

27 - 30Toronto, ON

17 - 21Toronto, ON

5 - 9Washington, DC

15Chicago, IL

website.

Applicable Courses

Pink Elephant is

education and

conference

service provider.

Summer 2011

For more

details about all

Pink Elephant

services, visit

Summer 2011

15 - 18Eastern Time

29 - 2Eastern Time

3 - 5 Phoenix, AZ;

8 - 10 Toronto, ON;

29 - 31 Denver, CO

21 - 23 Dallas, TX;

3 - 5 Calgary, AB;

1 - 3 Houston, TX;

30 - 2 Boston, MA

5 - 7 Ottawa, ON;

19 - 21 Seattle, WA

14 - 16Toronto, ON

14 - 15Toronto, ON

14 - 16Toronto, ON

29 - 30Toronto, ON

13 - 14Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

29 - 2Toronto, ON

13 - 16Chicago, IL

19 - 20Chicago, IL

3 - 4Washington, DC

19 - 20Chicago, IL

21 - 23Chicago, IL

2 - 4Washington, DC

17 - 18Toronto, ON

27 - 30Toronto, ON

17 - 21Toronto, ON

5 - 9Washington, DC

15Chicago, IL

website.

Applicable Courses

PinkLINKNEWSLETTERSummer 2011 PRSRT STD …(Official ITIL V3 Capability Certification) 23 - 26...

Documents

Transcript of PinkLINKNEWSLETTERSummer 2011 PRSRT STD …(Official ITIL V3 Capability Certification) 23 - 26...