IS Unified "Digital Enterprise Management System" (ERP for IT, ITIL, CMMI,PMI, COBIT,)
ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .
13
ITIL - 1 IT Governance Model CMMI
-
Upload
amber-ball -
Category
Documents
-
view
277 -
download
4
Transcript of ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .
ITIL - 1
IT Governance Model
CMMI
ITIL - 2
ITIL Book
Source: http://en.wikipedia.org/wiki/ITIL
ITIL - 3
ITIL - 4
High-Level Process Model
ITIL - 5
The Deming Cycle
ITIL - 6
ITIL Support Model
ITIL - 7
ITIL Roadmap
ITIL - 8
ITIL - 9
From Incident(s) To A Problem To A Known Error To A Change
ITIL - 10
The Service Delivery Process Model
ITIL - 11
Terminologies
• Service Level Agreement (SLA)• Operational Level Agreement (OLA)• Underpinning Contract (UC)• Service Catalog• Service Improvement Program (SIP)• Service Level Requirements (SLR)
– http://www.itilpeople.com/Glossary.htm
ITIL - 12
ITIL - 13
• Defines the default services with the default levels of service and the options