Philo for Help Desks - The College of New Jersey · Philo support requests can be submitted online...
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2015 by Philo, Inc. All Rights Reserved. Products and services are subject to change without notice. © VISIT philo.com CONTACT [email protected] MAIL Philo, Inc. 772 Bryant Street San Francisco, CA 04107 DISCLAIMER Philo has been known to make people extremely happy. This behavior is perfectly normal and should be expected. Congratulations! Your on-campus residents now have access to Philo! Philo offers first-line technical support for viewers, but here are a few quick facts to help you assist with any student inquiries that come your way. Please direct students to support.philo.com for any technical support requests. Philo for Help Desks
Transcript of Philo for Help Desks - The College of New Jersey · Philo support requests can be submitted online...
2015 by Philo Inc All Rights Reserved Products and services are subject to change without noticecopy
VISIT
philocomCONTACT
supportphilocomMAIL
Philo Inc772 Bryant StreetSan Francisco CA 04107
DISCLAIMER
Philo has been known to make people extremely happy This behavior is perfectly normal and should be expected
Congratulations Your on-campus residents now have access to Philo Philo offers first-line technical support for viewers but here are a few quick facts to help you assist with any student inquiries that come your way
Please direct students to supportphilocom for any technical support requests
Philo for Help Desks
How to Use Philo
How do you access PhiloTo sign in to Philo viewers simply need to complete the following stepsAccessing Philo via iOS or Android requires the same login credentials
Please direct students to supportphilocom for technical support requests
1
1Connect to the university wired or wireless network
2Visit watchphilocom and click the ldquoLog Inrdquo button
3Log in with your university credentials
4Start watching Philo
My TV
click on lsquoMyTVrsquo
Viewers can see their most recent recordings trending live TV and new upcoming shows at a glance This makes it easy to decide what to watch next
Live TV
click on lsquoLiversquo
Viewers can also go to the Live page where theyrsquoll see a real-time lineup of whatrsquos currently playing on their channels They just have to browse through the listings and select any channel to start watching live content
DVR
click on lsquoRecordingsrsquo
Viewers have access to unlimited DVR space allowing them to record shows to watch on their schedule They can select a live program to record or visit a specific show page and choose to record all new episodes of that show all upcoming episodes including reruns or single episodes To watch their recordings they can navigate to the ldquoRecordingsrdquo tab where they will find a complete library of their recorded content
Philo Quick Facts
What is PhiloPhilo allows on-campus residents to watch and record live TV on their desktops laptops tablets smartphones and TVs (via Roku or AppleTV) mdash anywhere on campus
Who can use PhiloPhilo is only available to on-campus residents
Where can students use PhiloStudents can use Philo anywhere on the university campus when they are connected to your school data network Philo will not work if a student is not physically on campus Specifically Philo will not work over a VPN connection from off-campus locations
How much does Philo costYour school offers Philo as an amenity to on-campus residents included as part of their housing fees There is no additional charge for the service
How to reach usPhilo support requests can be submitted online at supportphilocom Philo does not offer phone support
We hope you get the most out of your Philo experience It truly is the most powerful way to enjoy TV at your school
Remember if you or your residents have any questions you can always reach us at supportphilocom
Happy watching
2
Supported DevicesComputersMac OS X 107+ using Chrome Firefox or SafariWindows 7+ using Chrome Firefox or IE11+
Phones amp TabletsiOS 6+ Android 4+
TelevisionsRoku 2+AppleTV via AirPlay
How to Use Philo
How do you access PhiloTo sign in to Philo viewers simply need to complete the following stepsAccessing Philo via iOS or Android requires the same login credentials
Please direct students to supportphilocom for technical support requests
1
1Connect to the university wired or wireless network
2Visit watchphilocom and click the ldquoLog Inrdquo button
3Log in with your university credentials
4Start watching Philo
My TV
click on lsquoMyTVrsquo
Viewers can see their most recent recordings trending live TV and new upcoming shows at a glance This makes it easy to decide what to watch next
Live TV
click on lsquoLiversquo
Viewers can also go to the Live page where theyrsquoll see a real-time lineup of whatrsquos currently playing on their channels They just have to browse through the listings and select any channel to start watching live content
DVR
click on lsquoRecordingsrsquo
Viewers have access to unlimited DVR space allowing them to record shows to watch on their schedule They can select a live program to record or visit a specific show page and choose to record all new episodes of that show all upcoming episodes including reruns or single episodes To watch their recordings they can navigate to the ldquoRecordingsrdquo tab where they will find a complete library of their recorded content
Philo Quick Facts
What is PhiloPhilo allows on-campus residents to watch and record live TV on their desktops laptops tablets smartphones and TVs (via Roku or AppleTV) mdash anywhere on campus
Who can use PhiloPhilo is only available to on-campus residents
Where can students use PhiloStudents can use Philo anywhere on the university campus when they are connected to your school data network Philo will not work if a student is not physically on campus Specifically Philo will not work over a VPN connection from off-campus locations
How much does Philo costYour school offers Philo as an amenity to on-campus residents included as part of their housing fees There is no additional charge for the service
How to reach usPhilo support requests can be submitted online at supportphilocom Philo does not offer phone support
We hope you get the most out of your Philo experience It truly is the most powerful way to enjoy TV at your school
Remember if you or your residents have any questions you can always reach us at supportphilocom
Happy watching
2
Supported DevicesComputersMac OS X 107+ using Chrome Firefox or SafariWindows 7+ using Chrome Firefox or IE11+
Phones amp TabletsiOS 6+ Android 4+
TelevisionsRoku 2+AppleTV via AirPlay
Philo Quick Facts
What is PhiloPhilo allows on-campus residents to watch and record live TV on their desktops laptops tablets smartphones and TVs (via Roku or AppleTV) mdash anywhere on campus
Who can use PhiloPhilo is only available to on-campus residents
Where can students use PhiloStudents can use Philo anywhere on the university campus when they are connected to your school data network Philo will not work if a student is not physically on campus Specifically Philo will not work over a VPN connection from off-campus locations
How much does Philo costYour school offers Philo as an amenity to on-campus residents included as part of their housing fees There is no additional charge for the service
How to reach usPhilo support requests can be submitted online at supportphilocom Philo does not offer phone support
We hope you get the most out of your Philo experience It truly is the most powerful way to enjoy TV at your school
Remember if you or your residents have any questions you can always reach us at supportphilocom
Happy watching
2
Supported DevicesComputersMac OS X 107+ using Chrome Firefox or SafariWindows 7+ using Chrome Firefox or IE11+
Phones amp TabletsiOS 6+ Android 4+
TelevisionsRoku 2+AppleTV via AirPlay
