PhD SUMMER ACADEMY 2011

Organized by:

June 13 - July 20, 2011Zaragoza Logistics Center

Zaragoza (Spain)

WELCOME

Welcome to the PhD Summer Academy 2011!

It is with great pleasure that we invite you to attend the PhD Summer Academy 2011 at the Zaragoza Logistics Center for an intense period of learning, debating, and discovering the fundamental concepts and recent trends in supply chain management, in addition to meeting your future colleagues and having a great time in Zaragoza, Spain.

This is the fourth summer academy to be organized at our center, and we are happy to announce that we have a group of distinguished professors from prestigious academic institutions taking part. The to-pics range from the fundamentals of queuing/inventory theory to service design, health care operations management, and environmental decision making.

In addition to being introduced to different topics in the field by a group of distinguished professors, you will also have the opportunity to meet doctoral students from different institutions and exchange ideas. Although we expect applicants to come from different institutions, countries and backgrounds, one thing you will all have in common is excellence. You will be selected to be part of a discussion forum of outs-tanding scholars in the area of logistics and supply chain management.

Read this brochure and apply for admission. We will be waiting for those applicants selected with open arms, ready to discuss our passion: research work.

The faculty and staff are looking forward to meeting and working with you, and to helping you adjust to life in Zaragoza. We hope that you are as excited and eager as we are here in Spain to start this knowledge exchange journey!

Mustafa Çağrı Gürbüz, PhDPhD Program DirectorZaragoza Logistics Center

Santiago Kraiselburd, PhDExecutive Director

Zaragoza Logistics Center

INDEX

CALENDAR

INSTRUCTORS BIOGRAPHIES

YEHUDA BASSOK

SRIRAM DASU

YALE T. HERER

KAMRAN MOINZADEH

RAVI SUBRAMANIAN

VEDAT VERTER

PROGRAM DESCRIPTION

CONTRACTS AND NEGOTATIONS IN OPERATIONS AND HEALTH CARE

DESIGN OF SERVICE OPERATIONS: INCORPORATING CONSUMER PSYCHOLOGY

HEALTHCARE OPERATIONS MANAGEMENT

SUPPLY CHAIN INVENTORY MANAGEMENT

ENVIROMENTAL CONSIDERATIONS IN MANAGERIAL

DECISION - MAKING

QUEUEING THEORY

CERTIFICATE

CONTACT US

1-2

3-6

7-14

15

16

1

CALENDAR

JUNEMonday Tuesday Wednesday Thursday Friday

13 14 15 16 17

10:0013:00 Yehuda Bassok Yehuda Bassok Yehuda Bassok

15:0018:00 Sriram Dasu Sriram Dasu Sriram Dasu

20 21 22 23 24

10:0013:00 Yehuda Bassok Yehuda Bassok

15:0018:00 Sriram Dasu Sriram Dasu

27 28 29 30

10:0013:00 Vedat Verter Vedat Verter

15:0018:00

JULYMonday Tuesday Wednesday Thursday Friday

1

10:0013:00 Vedat Verter

15:0018:00 Yale T. Herer

(optional)4 5 6 7 8

10:0013:00 Vedat Verter Vedat Verter Yale T. Herer

15:0018:00 Yale T. Herer Yale T. Herer Yale T. Herer

11 12 13 14 15

10:0013:00 Ravi Subramanian Kamran Moinzadeh Ravi Subramanian Ravi Subramanian

15:0018:00 Yale T. Herer Kamran Moinzadeh Kamran Moinzadeh

18 19 20 21 22

10:0013:00 Ravi Subramanian Kamran Moinzadeh Ravi Subramanian

15:0018:00 Kamran Moinzadeh

The aim of the summer academy school is to create a strong knowledge discussion forum to boost research results and advances in supply chain management.

Get ready for intense sessions of studies and research!

Professor Course HoursSriram Dasu Design of Service Operations: Incorporating Customer Psychology 15Yehuda Bassok Contracts & Negotations in Operations and Health Care 15Vedat Verter Healthcare Operations Management 15Yale T. Herer Supply Chain Inventory Management 18Ravi Subramanian Enviromental Considerations in Managerial Decision-Making 15Kamran Moinzadeh Queueing theory 15

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Professor From Starting Date Ending DateSriram Dasu Marshall School of Business, USC 13/06/2011 22/06/2011Yehuda Bassok Marshall School of Business, USC 14/06/2011 22/06/2011Vedat Verter Desautels Faculty of Management, McGill

University27/06/2011 06/07/2011

Yale T. Herer Technion - Israel Institute of Technology 01/07/2011 12/07/2011Ravi Subramanian College of Management, Georgia Tech 11/07/2011 20/07/2011Kamran Moinzadeh University of Washington Michael G. Foster

School of Business12/07/2011 19/07/2011

Pilar Basilic and Ebro river photo by Daniel Marcos

INSTRUCTORS BIOGRAPHIES

YEHUDA BASSOK

Prof. Bassok holds a Ph.D in Engineering and Public Policy from Carnegie Mellon University and bachelor degrees in Mathematics and Economics from the Hebrew University, Jerusalem, Israel. Prior to coming to USC Prof. Bassok was a member of the faculty of the McCormick School of Engineering, Northwestern University and a visiting Hansen chaired professor at the University of Washington. His research interests include supply chain management, design and analysis of supply con-tracts, centralized and decentralized inventory and distribution systems. At pre-sent, Professor Bassok’s work concentrates on Health Care Delivery in low income communities. He teaches and runs projects on this topic at the university of Buea

in Cameroon. He has published articles on these topics in the leading journals.

Prof. Bassok is on the board of IIE Transactions, Manufacturing and Service Operations Management and is an associate editor of Operations Research.

Professor Bassok has consulted extensively in the apparel, electronics and entertainment industries for companies such as IBM, Fairchild Industry and Disney Development.

SRIRAM DASU

Dr. Dasu holds a PH.D in Operations Management from the Massachusetts Institute of Technology, an MBA in Operations Management from the Indian Institute of Ma-nagement, Calcutta and a B.Tech from the Indian Institute of Technology, Bombay.

Sriram Dasu is an Associate Professor, Operations Management, at the Marshall School of Business, University of Southern California. He has published in leading journals such as Management Science and Operations Research. He has also served on the editorial board of a number of journals including Management Science and Manufacturing and Service Operations Management. His research interests include

design of service systems and healthcare operations. He is interested in designing service processes that deliver better experiences to customers. His recent article in Sloan Management Review (2010) “Desig-ning the Soft Side of Customer Service” illustrates this research agenda. He is also involved in global health care. Here, his primary interest is in developing human capacity in low income countries to design and manage healthcare systems.

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YALE T. HERER

Yale T. Herer, B.S. (1986), M.S. (1990), Ph.D. (1990), Cornell University, Department of Operations Research and Industrial Engineering. He joined the Faculty of Indus-trial Engineering and Management at the Technion — Israel Institute of Technology in 1990 immediately after the completion of his graduate studies. In 1997 he joined the Department of Industrial Engineering at Tel-Aviv University and in 2001 he re-turned to the Technion. During the 2004 – 2005 academic year he spent a sabbatical at Northwestern University in the Department of Industrial Engineering and Mana-gement Sciences. Yale also briefly visited Cornell University in the Department of Operations Research and Industrial Engineering.

Dr. Herer is currently the Head of the Industrial Engineering Area at the Technion. He has worked for several industrial concerns, both as a consultant and as an advisor to project groups. In 1996 Dr. Herer received the IIE Transactions best paper award. He is a member of the Institute for Operations Research and Management Sciences (INFORMS), Institute of Industrial Engineers (IIE), and the Operations Re-search Society of Israel (ORSIS). He serves on the Editorial Board of IIE Transactions. Dr. Herer’s re-search interests include supply chain management, especially when integrated with transshipments. He is also interested in production control and production system design.

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KAMRAN MOINZADEH

Kamran Moinzadeh is the Burlington Northern/Burlington Resources Professor of Manufacturing Management and Professor of Management Science at the University of Washington Business School. He has also served as the Associate Dean of Faculty and Academic Affairs and the co-director of the Program in Engineering and Ma-nufacturing Management (PEMM) at the University of Washington. He received his B.A. in Computer Science from the University of California, San Diego, his M.S. in Operations Research and Ph.D. in Industrial Engineering from Stanford University.

Dr. Moinzadeh’s publications have appeared in Management Science, Operations Research, Naval Research Logistics, European Journal of Operational Research, INFORMS Journal of Computing and IIE Transactions. His research interests include Production/Operations management, Inventory management, Multi-echelon distribution systems, Supply Chain Management and Quality ma-nagement. Dr. Moinzadeh is a member of INFORMS. He has served as the Department Editor and Associate Editor for IIE Transactions, Associate Editor for Operations Research, Associate Editor for Ma-nagement Science and Production and Operations Management. Dr. Moinzadeh has been the consultant to Microsoft Corp., Starbucks Coffee Inc., AT&T Wireless and Boeing Computer Services. Dr. Moinzadeh’ teachings include courses in Operations and Supply chain management at Undergraduate, MBA, doctoral and executive level.

RAVI SUBRAMANIAN

Ravi Subramanian is an Assistant Professor of Operations Management at the Co-llege of Management, Georgia Tech. He holds a Bachelors degree in Mechanical Engineering from BITS Pilani (India), a MBA from the Indian Institute of Technology Bombay, and a MS in Industrial and Operations Engineering and PhD in Operations and Management Science (Ross School of Business) from the University of Michigan – Ann Arbor.

His research focuses on the interface between business operations and the envi-ronment with an emphasis on strategic managerial responses to recent market-based and goal-oriented environmental policies. More recently, he has been empirically studying the market for remanufactured products and the linkage between firms’ environmental performance and market valuation. His work has appeared in Journal of Industrial Ecology, Journal of Operations Management, Manufacturing and Service Operations Management, and Production and Operations Management. A paper based on his dissertation research won the second prize at the 2004 INFORMS MSOM student paper competition.

Dr. Subramanian has business experience in operations strategy, manufacturing planning, and ERP im-plementation. He is also currently Principal Scientist at UrjaNet (a startup offering solutions in the Ener-gy Domain). He serves as Secretary of the POMS College of Sustainable Operations.

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INSTRUCTORS BIOGRAPHIES

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VEDAT VERTER

Vedat Verter is the Professor of Operations Management, Director of NSERC CREATE Program on Healthcare Operations & Information Management and Co-Director of the McGill MD-MBA Program.

He joined McGill’s Faculty of Management in 1995 as a member of the Manage-ment Science area. During his sabbatical in 2001-02, he was a visiting professor at Rotman School of Management, University of Toronto. Before joining McGill, he taught at the University of Alberta and Bilkent University. He had also worked in the Research & Development Centre of Koc Holding, the largest industrial corporation

in Turkey, as a project manager for five years. Dr. Verter teaches graduate courses on Operations Mana-gement and Logistics Management.

Dr. Verter’s research interests include supply chain design, reverse logistics, transportation of hazardous materials and healthcare operations management. He has presented his work at a number of North American and European Universities as well as international meetings. Dr. Verter has published in a variety of journals including Management Science, Operations Research, Transportation Science, Euro-pean Journal of Operations Research, Computers & Operations Research, Risk Analysis, Naval Research Logistics, IIE Transactions and International Journal of Production Research. He has also contributed to several books in his fields of expertise.

Dr. Verter is the founding president of the College of Healthcare Operations Management in the Pro-duction and Operations Management Society (POMS) and a vice president of the Society’s Sustainable Operations College. He is a member of the Canadian Operations Research Society (CORS) and of the Ins-titute for Operations Research and the Management Sciences (INFORMS). He is also an active member of the Interuniversity Research Center on Enterprise Networks, Logistics and Transportation (CIRRELT).

DESIGN OF SERVICE OPERATIONS: INCORPORATING CONSUMER PSYCHOLOGY

Professor: Sriram Dasu

Dates: 13/06, 15/06, 17/06, 20/06, 22/06

Topics to be discussed:

Topic 1: Why is the service industry different?

I. “Competition when consumers have switching costs.” Paul Klemperer, Review of Economic studies, 1995.

II. “On Doctors, Mechanics, and Computer Specialists: The Economics of Credence Goods.” U.Dulleck and R. Kerchbamer, Journal of Economic Literature, March 2006, pp 5 -42.

Topic 2: How do consumers judge service goods? “Designing experiences”

I. “Conceptual model of service quality and its implication for future research.” A. Parasuraman, V.A. Zeithaml, and L.L. Berry, Journal of Marketing, Vol 49, 1979, pp 41- 50.

II. “SERVPERF versus SERVQUAL: Reconciling performance based and perceptions minus expecta-tions measurement of service quality.” J.J. Cronin Jr, and S.A. Taylor, Journal of Marketing, vol 58, 1994, pp 125 – 131.

III. “Norm theory: Comparing reality to its alternatives.” D. Kahnemann and D.T. Miller, Psychological Review, 1986, Vol 2, pp 136-153.

IV. “When less is more: Contrafactual thinking and satisfaction among Olympic medalists.” V.H. Me-dvec, S.F Madey, and S.T. Gilovich. Journal of Personality and Social Psychology, vol

V. “Experiences extended over time: Evaluations of moments and episodes” C. Varey and D. Kahne-man, Journal of Behavioral Decision Making, 1992, vol 5, pp 169 -185.

VI. “Back to Bentham: Exploration of experienced utility.” D. Kahneman, P.P. Wakker, and R. Sarin, Quarterly Journal of Economics, 1997, vol 112, pp 375 – 405.

VII. “Want to perfect your services: Use behavioral Sciences” R. Chase, and S.Dasu. Harvard Busi-ness Review, 2001, vol 79, 78 -84.

VIII. “Designing the soft side of customer service.” S.Dasu and R. Chase, Sloan Management Review, 2010, vol 52, pp 33 -39.

IX. “Welcome to the experience economy.” B.J. Pine and J. H. Gilmore, Harvard Business Review, 1998.

X. Roseman, M. Spindel, and P. Jose, “Appraisals of Emotion-Eliciting Events: Testing a Theory of Discrete Emotions,” Journal of Personality and Social Psychology, 59, (1990): 899-115.

XI. “Not so different after all: Cross-discipline view of trust.” D.M. Rousseau, S.B. Sitkin, R.S. Burt, and C. Camerer. 1998, vol 23, pp 393 -404.

XII. “Appraisal, coping, health status, and psychological symptoms.” Folkman S, Lazarus RS, Gruen RJ, DeLongis A., Journal of Personality and Social Psychology, 1986, vol 50, pp 571 – 579.

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PROGRAM DESCRIPTION

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Topic 3: Research Methodologies: A brief overview

I. “What Do Laboratory Experiments Measuring Social Preferences Reveal about the Real World?” S. D. Levitt and J. A. List. The Journal of Economic Perspectives, Vol. 21, (Spring, 2007), pp. 153-174.

II. “The effect of financial incentives in experiments: A review and capital labor production frame-work.” C.F. Camerer and R. M. Hogarth, Journal of Risk and Uncertainty, 1999, vol 19, pp 7 -42.

III. “Foundations of Behavioral Research” F.N. Kerlinger and H.B. Lee (or any similar book).

Topic 4: Managing service operations: Matching supply and demand.

I. “An overview of pricing models and revenue management” Bitran, G., Caldentey, R., 2003. MSOM 5, 203–229.

II. “Customer behavior modeling in revenue management and auction: A review and new research opportunities.” Z-J, Shen, and S. Xuanming, POMS, 2007, pp 713 – 728.

III. “The modern call center: A multi-disciplinary perspective on operations management research.” Z. Akin, M. Armony, V. Mehrotra, POMS, 2007 , pp 665 – 688.

CONTRACTS AND NEGOTATIONS IN OPERATIONS AND HEALTH CARE

Professor: Yehuda Bassok

Dates: 14/06, 15/06, 17/06, 20/06, 22/06

Topics to be discussed:

The problem of securing a supply of raw materials, components, subassemblies and finished goods at a stable and known price is not a new one. It is one of the main difficulties of every industrial (and not only industrial) organization. This problem is becoming even more acute due to the common practice of outsourcing and decentralization. In a decentralized environment, independent entities, each with their own plans and objectives, are purchasing raw materials, components, subassemblies and finished products from each other. Clearly, each entity is interested in ensuring that it obtains the right quantity of inputs, of the right quality, at the right time, while minimizing cost. Coordinating the supply chain is complex and difficult. Some of the main reasons are: players in the supply chain are facing uncertainties regarding supply and demand; production lead times are long, and thus procurement managers are for-ced to place orders long before they observe the actual demand; their decisions are based on forecasts that are usually not accurate; economies of scale often force decision makers to place large orders and thus prevent them from observing the actual demand and continuously adjusting to the changing market conditions. Finally, one of the most important difficulties is that each entity in the supply chain is inter-ested in maximizing its own utility but not necessarily the utility of the entire supply chain. In addition, different players in the supply chain have different information. For example retailers may know “more” about their own demand than manufacturers and suppliers. Such asymmetric information can result in a non-effective performance of the entire supply chain.

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PROGRAM DESCRIPTION

The issue of designing supply contracts is not new, but today it has become a crucial element of the procurement function. This is due to the decentralization of companies and to the fact that outsourcing of services and products is now the common mode of operation. This is in contrast to the not–so-distant past, in which industrial companies were vertically integrated and coordinating the supply channel was much easier. In such environments, a single decision maker made the decisions for all of the involved entities of the organization, thereby optimizing the performance of the entire organization and not just the performance of each of the entities as a “stand-alone” unit.

Usually, supply contracts are part of the process of procuring goods in manufacturing and retail indus-tries. More recently, it has been observed that such contracts are also an important part of health care delivery and especially in the global health care delivery system. The reason being is that many of the patients live in low-income countries and are too poor to pay the full price for expensive medications. In such environments, where markets do not exist, manufacturers are reluctant to invest in research and development of new drugs or invest in production capacity. We believe, as we will describe in what follows, that supply contracts are an important tool to ensure the availability and affordability of drugs.

We will discuss these issues:

• Quantity Commitment Contracts• Commitment and Flexibility• Supply Contract and Options• Channel coordination• Supply contracts and negotiation• Supply contract and asymmetric information• Supply Contracts, capacity and innovation

SUPPLY CHAIN INVENTORY MANAGEMENT

Professor: Yale T. Herer

Dates: 01/07, 04/07, 06/07, 08/07, 12/07

Topics to be discussed:

The course “Supply Chain Inventory Management” will explore various advanced models for the control of inventory in the supply chain. From the modeling perspective emphasis will be placed on the real world insights obtained from the analysis of the models. From a methodological perspective emphasis will be placed on the limitations and strengths of the analytical tools.The course will consist of six (6) sessions. In fact the course is only five sessions long and is preceded by a “review”. There will be required reading for each of the classes.

1. “Review” of relevant basic inventory models. The purpose of this sessions is to make sure that ever-yone is on the same page for the start of the course. Thus the material in this course is on the level of a first course in mathematical inventory control.

a. EOQ Modeli. Optimization criterionii. Sensitivity of the optimal solutioniii. Power-of-two policies

b. Newsvendor modeli. Optimization through marginal analysis

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HEALTHCARE OPERATIONS MANAGEMENT

Professor: Vedat Verter

Dates: 27/06, 29/06, 1/07, 4/07, 6/07

Topics to be discussed:

The aim of this course is to provide advanced research training to doctoral students in the area of healthcare operations management. To this end, the course is focused on the design and improvement of healthcare processes and facility networks. Building on this methodology framework, the course will then focus on the phases of the healthcare continuum, highlighting the differentiating characteristics of each phase. In particular, the design and improvement of preventive care, ambulance services, emer-gency care, acute care and chronic care systems will be studied. The lectures will be grounded in the care practices of several medical conditions including stroke and breast cancer.

Topics to be covered include:

- Healthcare Operations Management – An Overview- Designing Healthcare Facility Networks- Management of Emergency Departments- Capacity Planning for Acute Care- Supporting Clinical Decisions

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PROGRAM DESCRIPTION

ii. Optimization through expected profitiii. Lack of difference in model when moving to the infinite horizon

2. Multistage power-of-two policies (Roundy, 1985)a. Two stage EOQ power-of-two scheduling

i. Basic power of power-of-two schedulingii. Idea of worst case performance of algorithms

b. One-warehouse multi-retailer power-of-two scheduling (Roundy’s paper)i. Breadth of power-of-two scheduling. Both one warehouse multi-retailer and general modelii. One warehouse multi-retailer algorithmiii. Intuition behind the results and the proofs

3. Double marginalization or two stage newsvendora. Need for coordinationb. Different coordination mechanismsc. Intuition behind coordinationd. Why the model is necessarily a one period model

4. Transshipments, basics (Krishnan and Rao, 1965 as well as Tagaras, 1989)a. Transshipments without transshipment costs, i.e. inventory poolingb. Two locations or cost identical locations

i. Finding the optimal solutionii. Qualitative effect of transshipments iii. Mention of sample path analysis

5. Transshipments, multilocation (Herer, Tzur, and Yucesan, 2006)a. Form of optimal policyb. Transshipments as a stochastic programming problem with recoursec. Solving the recourse problemd. Solution through infinitesimal perturbation analysis (IPA)e. Qualitative look at results of transshipments

6. Transshipments, two stage model (Dong and Rudi, 2004)a. Are transshipments always helpful?b. Difference between when supplier is a price taker and price setterc. What transshipments do and how does this affect the supply chain profits

During the course two homework assignments will be given. The grade for the course will be based on these assignments.

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ENVIROMENTAL CONSIDERATIONS IN MANAGERIAL DECISION - MAKING

Professor: Ravi Subramanian

Dates: 11/07, 13/07, 15/07, 18/07, 20/07

Course Description:

This course will explore managerial decision-making at the interface between firms’ operations and the environment. Our emphasis will be on competitive and legal drivers. The course will first introduce parti-cipants to the pertinent economic and legal attributes of the interface. This will be accomplished through readings that are descriptive in nature. In particular, selected readings related to recent environmental legislation will highlight important strategic and legal issues that have surfaced with the implementation of various forms of legislation – issues that demand the attention of scientific management. Thereafter, we will review journal articles that have studied the interface both analytically as well as empirically. The sessions will allow us to coherently experience the richness of methodologies that have been used in the literature to address problems of managerial concern.

Class Participation:

At the beginning of each session, each participant should hand in a post-it note or note card in which one key question/issue/concept/thought related to each of the assigned readings should be written out. These will serve as topics for in-class discussions.

Presentations:

Participants will be assigned specific readings to present or discuss. Presentations should be contained within 10-12 slides. The use of graphics (flowcharts, boxes & arrows, etc.) is encouraged.

Term Paper:

The chosen research question for the term paper could be among those that originate in classroom dis-cussions or that closely relates to the content of the course. I am available to discuss your term paper ideas with one you and guide you through the process. I strongly encourage you to view the term paper as part of future individual or collaborative work.

Detailed Schedule:

Session 1: Economic and Legal Views

1. Lovins, A. B., L. H. Lovins, P. Hawken. 1999. A Road Map for Natural Capitalism. Harvard Business Review. (May-Jun) 145-158.

2. Reinhardt, F. 1999. Market Failure and the Environmental Policies of Firms: Economic Rationales for “Beyond Compliance” Behavior. Journal of Industrial Ecology. 3(1) 9-21.

3. Joskow, P. L., R. Schmalensee, E. M. Bailey. 1998. The Market for Sulfur Dioxide Emissions. The American Economic Review. 88(4) 669-685.

4. Organization for Economic Cooperation and Development (OECD). 2001. Extended Producer Res-ponsibility: A Guidance Manual for Governments. [CHAPTER 3 ONLY].

Session 2: Classical Approaches (Environmental Economics and Industrial Ecology) and Operations Ma-nagement.

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PROGRAM DESCRIPTION

1. National Center for Environmental Economics. 2001. The United States Experience with Economic Incentives for Protecting the Environment. [CHAPTER 3 ONLY].

2. Smith, V. M., G. A. Keoleian. 2004. The Value of Remanufactured Engines: Life-Cycle Environmen-tal and Economic Perspectives. Journal of Industrial Ecology. 8(1) 193-221.

3. Bloemhof-Ruwaard et al. 1995. Interactions between Operational Research and Environmental Management. European Journal of Operational Research. 85 229-243.

4. Corbett, C. J., R. D. Klassen. 2006. Extending the Horizons: Environmental Excellence as Key to Improving Operations. Manufacturing and Service Operations Management. 8(1) 5-22.

Session 3: OM Research (Economic Issues)

1. van der Laan, E., M. Salomon, R. Dekker, L. N. Van Wassenhove. 1999. Inventory Control in Hybrid Systems with Remanufacturing. Management Science. 45(5) 733-747.

2. Chen, C. 2001. Design for the Environment: A Quality-Based Model for Green Product Develop-ment. Management Science. 47(2) 250-263.

3. Savaskan, R. C., S. Bhattacharya, L. N. Van Wassenhove. 2004. Closed-Loop Supply Chain Models with Product Remanufacturing. Management Science. 50(2) 239-252.

4. Subramanian, R., M. Ferguson, B. Toktay. 2010. Remanufacturing and the Component Commona-lity Decision. Working Paper.

Session 4: OM Research (Legislative Issues)

1. Subramanian, R., S. Gupta, B. Talbot. 2008. Compliance Strategies under Permits for Emissions. Production and Operations Management. 16(6) 763-779.

2. Subramanian, R., S. Gupta, B. Talbot. 2009. Product Design and Supply Chain Coordination under Extended Producer Responsibility. Production and Operations Management 18(3) 259-277.

3. Atasu, A., R. Subramanian. 2010. Competition under Product Take-Back Laws: Individual or Co-llective Systems? Working Paper.

4. Subramanian, R., B. Talbot. S. Gupta. 2010. An Approach to Integrating Environmental Considera-tions within Managerial Decision-Making. Journal of Industrial Ecology. 14(3) 378-398.

Session 5: Empirical Research

1. Dowell, G., S. Hart, B. Yeung. 2000. Do Corporate Global Environmental Standards Create or Des-troy Market Value. Management Science. 46(8) 1059-1074.

2. Jacobs, B., V. Singhal, R. Subramanian. 2010. An Empirical Investigation of Environmental Perfor-mance and the Market Value of the Firm. Journal of Operations Management. 28 430-441.

3. Guide, V. D. R. Jr., J. Li. 2010. The Potential for Cannibalization of New Product Sales by Remanu-factured Products. Decision Sciences. 41(3) 547-572.

4. Subramanian, R., R. Subramanyam. 2010. Key Drivers in the Market for Remanufactured Pro-ducts: Empirical Evidence from eBay. Working Paper

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QUEUEING THEORY

Professor: Kamran Moinzadeh

Dates: 12/07, 13/07, 15/07, 18/07, 19/07

Course Description:

This course is designed to familiarize doctoral students with Queueing Theory. We start by introducing waiting lines and their applications, followed by a complete treatment of a variety of queueing mo-dels. Specifically, we cover Birth-Death processes and Markovian queues, Advanced Markovian queues, queues with General Arrival and Service times, Priority Queues and Queue Networks.

Prerequisite:

The course is mainly designed for doctoral students in Operations Management, Operations Research, Industrial Engineering and Information Systems. It is assumed that a student enrolled in the course has knowledge of Advanced Calculus, Probability Theory and Stochastic Processes.

Required Text:

Fundamentals of Queueing Theory, Gross, Shortle, Thompson and Harris, 4th ed., John Wiley & Sons

Recommended Texts:

Queueing systems, Volume 1: Theory, L. Kleinrock, John Wiley & SonsQueueing systems, Volume 2: Computer Applications, L. Kleinrock, John Wiley & Sons

Planned Coverage/Readings:

GST&H: Gross, Shortle, Thompson and HarrisReview: Read GST&H (1) before the start of the module.

Session 1: Introduction to waiting lines followed by derivation of Little’s Law. Birth-Death processes will be defined and analzed. The result will then be extended to Single server Markovian Queues.Read: GST&H (2.1-2.3)

Session 2: In this session Multi-server Markovian queues and various extensions of such queues will be discussed.Read:GST&H (2.4-2.10)

Session 3: In this session we discuss Advanced Markovian queues and then introduce queues with ge-neral service times. The PK formula will be introduced.Read: GST&H (3.1-3.3.1-3.3.3, 5.1-5.1.3)

Session 4: In this session we continue by analyzing special situations with General service times. Then we focus and provide results for queues wirth Genreal Inter-arrival distributions.Read: GST&H (5.2-5.3)

Session 5: In this session, we provide results on queue networks. Specifically, we consider and analyze Jacksonian Networks.Read: GST&H (4.1, 4.2, 4.3)

The PhD Summer Academy 2011 program is administered under the MIT-Zaragoza International Logis-tics Program, one of the select MIT educational and research partnerships (http://esd.mit.edu/about/re-search-programs.html). Upon completion of all sections to which you have enrolled, you will be awarded a certificate stating that you have completed a PhD summer course under the MIT-Zaragoza Program.

CERTIFICATE

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PhD Summer Academy 2011

Telephone: +34 976 077 605Fax: +34 976 077 601

Email: phdacademy@zlc.edu.eswww.zlc.edu.es/phd_academy2011

Mustafa Çağrı Gürbüz PhD Program Director mgurbuz@zlc.edu.es

Marta RomeroPhD Coordinator: Registration, accommodation, visa requirements

mromero@zlc.edu.es

Guillermo OchoaIT Department: IT support, access cards to the ZLC building and facilities

gochoa@zlc.edu.es

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PhD Summer Academy 2011

MIT-Zaragoza International Logistics ProgramZaragoza Logistics Center

Edificio Náyade 5 · C/ Bari 5550197 Zaragoza

SPAIN

Telephone: +34 976 077 605Fax: +34 976 077 601

E-mail: phdacademy@zlc.edu.esWebsite: www.zlc.edu.es/phd_academy2011

In collaboration with: