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Patricia F. Chatham2323 Pine Cone Dr.

Kingwood, TX 77339

(832) 567-2201

pfchatham@gmail.com

Objective

Seeking a challenging and responsible position, utilizing abilities developed through experience with the opportunity for professionalgrowth based on new challenges and performance benchmarks. I am fluent in English and speak some Spanish.

Experience

Versalink Media, LLC Conroe TX

206-A South Loop 336 W. #288, Conroe, TX 77304

General Manager: Christopher McCormick / 832-435-6226

May 2009 to January 2010

Dispatcher lll / Lead In charge dispatching Cable Service Technicians / System Maintenance Technicians

Implementation and development of the Azar Dispatch System processes

Dispatching of Positive Work Order, (New Installs, Reconnects, Restarts, Upgrades to service)

Prepare routing/dispatch report. Provide daily and consistent traffic control and support for service and maintenance technicians.

Perform customer service support at CSI / IS levels for all Windows Based Operating Systems when necessary.

Process and prioritize incoming calls and route to the nearest and most available technician

Maintain contact with all units on assignment and maintain their status and location

Suddenlink Communications - Houston, TX

4103 W. Lake Houston Parkway, Kingwood, TX 77339

General Manager: Brenda Suire / 281-348-2606

October 2004 to March 2009

Dispatcher lll/Trainer/Lead In charge dispatching Cable Service Technicians / System Maintenance TechniciansDispatching of Positive Work Order, (New Installs, Reconnects, Restarts, Upgrades to service)

Verify overnight calls from Tyler call center. Categorize, assess and organize for in house and contract labor.

Prepare routing/dispatch report.

Provide daily and consistent traffic control and support for service and maintenance technicians.

Perform customer service support at CSI / IS levels for all Windows Based Operating Systems when necessary.

Responsible for Training routing personnel in routing procedures and reports as well as in CSG billing program. Provide internal

support to routing department personnel, including previous supervisor.

Convergys Corporation - Houston, TX

12031 North Freeway, Houston, TX 77060

Team Leader: Mujeebuddin Nazeer / 281-765-3420

October 2002 to October 2003

Customer Service Tech Support Rep. 1

CSI / IS support for all Windows Based operating Systems.

mailto:pfchatham@gmail.commailto:pfchatham@gmail.com

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SS Cycles Motorsports - Houston, TX

P.O.Box 369, Smithville, OK 74957

Owner: Scott Chatham / 832-567-2201

May 1998 to September 2002

Owner Operator

Developed and maintained excel A/R, A/P, Payroll and Inventory Control reports

Recruited new contact sources for Dealer Parts and Accessories

Minor to intermediate mechanical skills that include minor diagnostics of running conditions and repairs for (ATVs and WatercraftAll terrain vehicles and Jet skies. Including and not limited to short block exchanges in watercraft, top end disassembly, preparation

reassembly including water leak test prior to completing engine swap. Changing all fluids in ATVs and watercraft as well as

Carburetor overhauls, all aspects of a full service (valve adjustments on all model of ATVs, brake adjustments, etc)

08/9010/94 Pentastar Services - Tulsa, OK

P.O. Box 21016, Tulsa, OK 74115

Manager: Scott Coulter / 918-669-2695

March 1992 to May 1994

Subrogation Supervisor

Prioritize and distribute accident losses

Supervised subrogation unit for efficient operation of collections and negotiation procedures

Monitored Losses to assure proper negotiation of settlement and policy limits

Monitored progress of Lawsuit files

Evaluated and negotiated investigations of accident losses

Negotiated settlements based on contractual liability, degree of negligence for various states and individual policy limits

Trained and evaluated subordinate personnel

Prepared and conducted performance appraisals and counseling /disciplinary sessions

Recommended salary increases promotions and advancement to management

Education

College of the Desert / Blythe Jr. College

Blythe, Ca. 92225

Major: Business Accounting GPA: 3.4

Tulsa Jr. College

Tulsa, OK 74115

Major: Claims Investigations GPA: 4.0

Awards Pentastar 100,00 club

Type: 55 wpm

Ten Key: