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PeopleSoft HCM 9.2 Upgrade

Session ID: 18012June 12, 2018

PeopleSoft 9.2 Functional Enhancements, PUM, Elasticsearch

Brian J McIntyre, Presidentbrian.mcintyre@workstrategy.com

workstrategy.com410.715.1020

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PeopleSoft HCM Sessions

WorkStrategy Sessions• Tuesday, June 12 PeopleSoft HCM 9.2 Upgrade, PUM, Elasticsearch

Session ID: 18012, 8:30am–9:15am

• Wed, June 13 PeopleSoft 9.2 Self Service and Implementation TipsSession ID: 18015, 9:00am–9:45am

• Wed, June 13 PeopleSoft 9.2 Talent Management, OnBoarding, and FluidSession ID: 18014, 3:30pm–4:15pm

Upcoming Webinars*• June 20 9.2 eBenefits and Life Events Implementation• July 11 9.2 Talent Management, Succession, and OnBoarding• July 25 9.2 Self Service and Fluid Interface

Upcoming Conferences• July 17-19 Quest PS Reconnect, Chicago• Oct 22-25 Oracle OpenWorld, San Francisco

* http://www.workstrategy.com/events.html

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WorkStrategy Profile

HR Technology Firm Based in Columbia, Maryland Staff of HR Practitioners and Oracle HCM Specialists Oracle Gold Level Implementation Partner Over 350 Successful HR Technology Projects Certified HCM Cloud Implementation Specialists Free Educational Wednesday Webinars

HCM Roadmap Needs Assessment, Vendor Selection, Budget PlanningCloud Services Project Management, Configuration, Security, Reporting HCM Cloud Apps Performance, Goals, Succession, Talent Reviews, Comp, TaleoPeopleSoft HCM Upgrades, ESS/MSS, Talent, Onboarding, Cloud Integrations

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Recent Customer Feedback

From Oracle Conferences, Webinars

Many upgraded and using Fluid self service, MSS, Guided Self Service

Majority at 9.2 PUM 24+, 8.55 8.56 PeopleTools/Elasticsearch in

progress Many implementing or assessing PS

Talent Management modules, Succession, Profiles, ePerformance

Many live with eBenefits / Life Events Evaluating Classic vs. Classic Plus A few implementing new Onboarding,

Manager Snapshot Some integrating with cloud-based

Talent Management vendors, i.e. HCM Cloud, Taleo, etc.

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Recent News

2018 HCM PUM Release Schedule HCM PUM 025 – January 19, 2018 HCM PUM 026 – April 24, 2018 HCM PUM 027 – July 13, 2018 HCM PUM 028 – October 26, 2018

New Features PeopleTools 8.56 Elasticsearch 8.56 Classic Plus Pages Fluid OnBoarding Fluid Guided Self Service Fluid Employee Snapshot Fluid Talent Management

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Customer Profiles

Recent Customer 9.2 Upgrades 16 9.2 Completed and Ongoing Upgrade Projects Some 9.0, mostly from 9.1 Two Active: PS 9.2/8.56.07 PUM 024 and 025 Upgrades Variety of application modules Differing Levels of Customizations Onsite and Remote Lab Approaches 50-50 on Fluid Interface Installation

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WorkStrategy Upgrade Approach

Upgrade Analysis

• Build Target Environment• Install OS, PUM, Elasticsearch• Begin Customization Analysis• Prepare COP and 9.1 Demo• Launch Change Assistant• CA Selects All Modified Objects• Review UPGCUST Project • Upgrade COP to PT 8.55/8.56• Run 9.1 COP-9.2 Upg PUM

Compares• Create Compare Workbook• Finalize Customization Analysis• Upgrade COP app to 9.2• Reapply Customizations• Complete CA Upgrade Steps• Execute Unit/Functional Tests

UpgradeLab

CustomerSite Prep and

Validation

AcceptanceTesting

Test Move toProduction #2

• Delta Overviews• Review 9.2 changes• Review known customizations• Review integration points• Review reporting/analytics• Prototype changes as necessary• Define process improvements• Review configuration options• Define impact on users• Review UAT approach• Document decisions

• Prepare / Validate Site Servers• Install PUM, ES• Install Upgraded db, demo• Perform validation• Remediate as necessary

Test Move to Production #1

• Upgrade Pass to update production data for UAT

• Execute Upgrade from new COP• Validate and remediate• New upgraded db for UAT

Final Move toProduction

• Complete test scripts• Complete volume tests• Complete integration tests• Document Test Results/Issues• Define Final Move to Prod• Define Prod Cutover Plan• Publish Project Plan Revisions

• Performed to gauge timing• Potential new customizations• Confirm Final Move to Prod• Confirm Prod Cutover Plan• Publish Project Plan Revisions

• Complete Final Move Steps• Validate Upgraded Prod• Obtain Approval • Certify for User Access• Go Live• Move to Production Support

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Finalize Project Plan

Ask for a sample MS Project Plan !

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Upgrade Project Resource Plan

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How Long Should It Take?

Existing Level of Customizations− Invasive vs. Bolt-on approach

Your Current Release (9.0/9.1 to 9.2) Available Project Team Resources Lab vs. Internal Support Add-on Modules

− ePerformance, TAM/CG, eComp, Profiles/SP/CP, ELM, MSS− Interaction Hub

Integrations− SQRs, Queries, AEs, EIPs (system to system), 3rd Party

Payroll and G/L Parallel Cycles Amount of New Functionality Wanted

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Upgrade Planning Decisions

Existing application inventory Functional vs. Technical upgrade Focus on elimination of customizations, where possible Use of Fluid Interface

− More difficult to turn off 8.55+− Most new Enhancements on Fluid platform (GSS, OnBoarding, Talent Apps)

Elasticsearch vs. SES/Verity Self service enhancements Timeline Process impact and improvement opportunities Project approach and methodology Project artifacts and QA step approvals Approach to the technical upgrade steps Level of UAT and performance tuning required

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Project Plan Overview

Sample Upgrade Timeline

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Customer vs. WS Resources

• Build Project Plan• Hardware and Software

Requirements• Review All Upgrade Steps• Assess Impact of Fluid,

Classic Plus, New Functionality

Upgrade Analysis

• Delta Overviews• Review Known Customizations• Document decisions, process

improvements, best practices

Technical Upgrade

• Generate Compare Reports• Create WS Workbooks• Perform Customization Analysis• Upgrade Copy of Prod (COP)• Run PUM and Change Assistant

steps• Reapply customizations• Bring to current PUM

Environment Setup

• Install PeopleTools Hardware and Software

• Install PUM • Install Elasticsearch • COBOL, etc.

Testing

• Initial System Test• Performance Test• Network Access• Unit / Functional Tests• User Acceptance

Moves to Prod

• Pass #1• Pass #2 (Optional)• Timing• Final Move to Production

WorkStrategy

Review and Prep

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Project Prep – Technical Environment Recommendations

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Hardware and Software Requirements

PS HCM 9.2 Hardware/Software Requirements thru PUM 25 (Doc ID 1936309.1)

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Before and After HW/SW SpecsFor Each Environment DEV, TEST, UAT, PROD

Servers− DB, App, Batch, Web− Virtual vs. Physical− CPU, RAM− OS− Middleware− Database− Tuxedo, Weblogic− Hard Drive

PeopleTools Database Unicode Languages COBOL MS Office Crystal Reports Browsers Data Warehouse

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Suggested Project Team Training

PeopleSoft HCM Functional Overview

• General Fluid and Navigation Changes• Simplified Analytics (Fluid)• WorkCenters• Activity Guide Composer• 9.2 Upgrade Project Preparation • 9.2 PeopleSoft User Experience • 9.2 Employee / Manager Self Service• 9.2 Workforce Admin• 9.2 Talent Admin• 9.2 Benefits• 9.2 Time & Labor• 9.2 Absence Management• 9.2 Enhancements to Payroll

PeopleSoft 9.2 Talent Management Suite

• Profile Management• Succession and Career Planning• ePerformance• eComp Manager Desktop• Recruiting (TAM/Candidate Gateway)• Enterprise Learning Management (ELM)

PeopleTools 8.55/8.56 Features

• Stylesheet Options• Navigation Enhancements• Fluid User Interface• Classic Plus Pages (8.56)• System and Security Administrator

Enhancements• Development Tools Enhancements

o Chartso Action Widgeto Auto Complete/Type Aheado Activity Guides & Pivot Gridso BI Publisher

• Lifecycle Management Tools• PeopleSoft Update Manager (PUM)• PeopleSoft Test Framework Updates• Search Framework (Elasticsearch)• Reporting and Analytics• WorkCenters • Related Actions• Related Content • Embedded Help

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Review New or Impacted Functions

Annual Performanceand Comp Cycle

Goals, CompetenciesDevelopment Plan

Strengths, Action PlanMerit / Bonus Awards

ePerformanceeComp MD

Job CodesKey Job Flag

1:1 Job Codes Key Staff

Job Code Table

Succession PlansCareer Guidance

Succession by Key StaffTalent Pool Analysis

9-Box ChartsReadiness, PotentialReporting/Analytics

Succession Career Planning

Learner andManager Dashboards

Learning CatalogCourse Format / Design

Compliance Training3rd Party IntegrationManager Approvals

LearningManagement

Employees, Managers, AdministratorsFluid Interface, Mobility, Employee Snapshot, WorkCenters, Self Service, Analytics

Succession PlanningePerformance

Profiles

Rating Models

Talent AcquisitionApplicant Portal

Job RequisitionsPostings, ScreeningsCandidate Gateway

New Hire Integration

Recruiting

New Hire StepsActivity Guides

I-9, Self ID, BenefitsTraining, Guidance

Legal, PoliciesDocumentation

Workflow/Notifications

OnBoarding

Employee SkillsQualifications, Education

Competency RatingsPrior Work, Mobility

Talent Profiles(Employee)

Job or RoleDirector of Finance

Accounting ManagerGoals, Competencies

Talent Profiles(Job)

Talent LibraryCompetencies

Degrees, LanguagesLicenses, Certifications

Content Catalog

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peoplesoftinfo.com

Cumulative Feature Overview

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PUM 26 Highlights

https://www.youtube.com/watch?v=KlKZNjv86g4&feature=youtu.be

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Future Releases and Functionality

Planned Features and Enhancements Doc ID 1966243.2

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Upgrade Analysis

Assessment of enhancements and change impact Precedes a more in-depth Customization Analysis Detailed analysis of each HCM module owned Initial review of known customizations Upgrade impact on HR processes Fluid Interface

− Future design for all self service − Impact to end-users− Fluid vs. Classic vs. Classic Plus

Review Integrations Review Reporting & Analytics Review UAT and Test Move Schedule Summary of findings & decisions

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Upgrade Analysis

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Upgrade Analysis

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Upgrade Analysis

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Upgrade Analysis

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Upgrade Analysis

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Upgrade Analysis

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Upgrade Analysis Topics

Impact of Fluid (9.2 PUM 025 8.55/8.56) How to Plan for PUM Updates New Fluid Employee and Manager Tiles and Navigation Collections Manager Employee Snapshot Manager Self Service and Guided Self Service New Classic Plus Pages WorkCenters (Payroll, T&L, ePerformance, Life Events) Related Content and Related Actions Org Viewer Elasticsearch Embedded Help eBenefits / Life Events Paycheck Modeler OnBoarding Fluid Pivot Grids/Analytics Smart HR Template HR Notifications New PeopleSoft Online Help Solution

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Customization Analysis

Source Information− Summary of Known Customizations

− ePerformance, Recruiting, etc.− Delta Overview & Upgrade Analysis Discussions− Production DB Demonstrations

Functional vs. Technical Review− Project Team Analysis and Upgrade Decisions − Impact of Invasive Code vs. Bolt-on Design− Process Support via PeopleSoft 9.2/8.54

Recommendations and Decisions− Remediation Level of Effort Analysis− Modification Category

− User Experience, Reporting, PeopleCode, Integration, Bolt-on

Resulting In Findings, Decisions, Recommendations

Modification Disposition • Reapply Now• Take Delivered• Reapply Post Upgrade• Research Required

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WorkStrategy Customization Analysis Workbook

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System Test and User Acceptance Test Plans

Extensive System and User Acceptance Test Plans

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Summary of Upgrade Steps

Create Copy of Production Database (e.g. 9.1/8.53) Install Oracle Virtual Box Download and Install latest PUM Image (PUM 26) from MOS

− Installation uses DPKs− Apply PRPs to PUM 26 Image

Download and Install Upgrade Image 003 (based upon PUM 24) from MOS− Installation uses DPKs

Download and Install 8.56.XX PeopleTools Scripts from MOS− PeopleTools Installation uses DPKs− Install New Change Assistant

Launch and Configure Change Assistant 8.56 to Create Upgrade Packages− Select “Create New Change Package”

− Source will be PUM 26− Target will be Copy of Production (COP)

− Log into PUM 26 to create Upgrade Packages− Access Update Manager Dashboard− Create Required for Upgrade (RFU) Package− Create 9.2 Application Instructions Package− Return to Change Assistant

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Summary of Upgrade Steps

In Change Assistant, select “Upgrade to New Application Release”− Source will be Upgrade Image 003 (based upon PUM 24)− Target will be Copy of Production (COP)− Also, CA will point to

− PeopleTools 8.56 Upgrade Scripts− RFU Package from PUM 26− 9.2 Application Package from PUM 26

Run Change Assistant steps to upgrade COP PeopleTools from 8.53 to 8.56 Run Compare Reports

− Create Compare Analysis Tool− Analyze Customizations

Run Change Assistant steps to upgrade application to 9.2− Define selected customizations / dispositions in Change Assistant− Create Backup of COP 8.56− Run Change Assistant to apply customizations to COP 8.56

Complete remaining steps to upgrade application to 9.2− Perform Validations− COP now upgraded to PeopleTools 8.56.XX and PUM 24

Exit Change Assistant

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Summary of Upgrade Steps

Update COP from PUM 24 to PUM 26− Open Change Assistant and select “Create a New Change Package”− Source will be PUM 26− Target will be Copy of Production (COP) 9.2/8.56 PUM 24− Create Cumulative Change Package for PUM 25-26 updates− Apply Change Package to COP

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• Download Upgrade Image 003 (PUM 024)• Apply Patches to PUM Upgrade Image 003• Launch CA Upgrade COP to 8.56• Run 9.1 to 9.2 Compare Process• Review Compare Workbook

• Upgrade COP PeopleTools to 8.56.06

• Start with Copy of Production (COP)• Launch Change Assistant • CA Auto Selects Changed Objects to

Compare• Review Compare Project Objects

COP9.1/8.53

Change AssistantSelects Changed

Objects to Compare

UpdatedCOP

9.1/8.53

COP9.1/8.56

PeopleTools8.56 Upgrade

PUM Image

003PT 8.56

ChangeAssistantCompare

UpdatesUpdates

Copy ofProd

9.1/8.56Updates

Target

Source

Copy of Production and Compare Process (8.56.06)Custom

ization Analysis

Review UpgradeProject

(UPGCUST)

Source Target

CreateCompare

Workbook(UPGCUST)

Prepare COP, Initial Compare Upgrade PT to 8.56.xx Load PUM, Run CA Compare

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Complete CA Upgrade / Customizations Steps

• Customer / WS review and select changes• Prepare for final CA Upgrade Steps• Non-PS objects are not included

PUM Image

002PT 8.56

ChangeAssistantCompare

Copy ofProd

9.1/8.56Updates

Target

Source

Upgraded Dbase w

/ Customizations, PU

M 022 Dem

o

CreateCompare

Workbook(UPGCUST)

• Backup created• Image 003 (PUM 024) CA steps executed• Customizations applied• Unit / validation performed

PUM Image

002PT 8.56

ChangeAssistantUpdates Applied

Copy ofProd

9.2/8.56Updates

Target

Source

Changes Approved Upgrade Steps/Customizations

• PUM 025 downloaded• Update package created • CA updates all cumulative 025

PUM enhancements, tax updates

• Unit / validation performed

PUM Image

025PT 8.56

ChangeAssistantUpdates Applied

Copy ofProd

9.2/8.56

Updates

Target

Source

PUM 025 Updates

Change Package

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Change Assistant Upgrade Script Timing (Pass #1)

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CA Upgrade Script Timing (Final MTP)

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New Fluid Interface

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Navigation Collections or Tile Roles

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Snapshot / Promotion Readiness

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My Team Compensation

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Update Team Information

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Classic Plus Pages (PUM 024/8.56 )

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Classic Plus Pages

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Classic Plus App Designer Settings

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Classic Page Support Timeline

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PUM Homepage / Update Images

support.oracle.com/epmos/faces/DocumentDisplay?id=1641843.2

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PUM Schedule

Select Update Image Tab

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Access PUM Image and Detailed Contents

Select to expand details

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PUM Homepage

Select for Detail List Select for Video

Select to Download

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Detailed List of Contents

PUM Fixes, Enhancements, and Tax Updates

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Helpful DPK Knowledgebase Video

https://apexapps.oracle.com/pls/apex/f?p=44785:24:3318801620112::NO:24:P24_CONTENT_ID,P24_PREV_PAGE:23117,1

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Lifecycle Tools / Update Manager Dashboard

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Steps and Utilities for Upgrade

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PUM Image Information

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PUM Image Types2 types of PUM Images

Upgrade Images

Released infrequently (maybe once per year) and are designed to be used exclusively for the initial 9.2 upgrade process

Upgrade path can move directly Upgrade Image 003 (based upon PUM 024) CA Upgrade scripts are designed to run with this Upgrade Image Currently, the Certified Upgrade Path is to Upgrade Image 003 / PT 8.56.03 for

customers < 9.2 (it contains all prior maintenance up through PUM 024)

Update Images

Released more frequently (about one every three months) and are used for applying the latest maintenance, including new features and Tax Updates

After the completion of the initial upgrade process thru PUM 024, the latest Update Image can be applied to the upgraded database

Apply PUM Image 026 to get latest maintenance for Images 026)

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PUM Considerations

Oracle’s VM VirtualBox software for the PeopleSoft Update Manager (PUM) was not initially designed to work on other Virtual Machines such as VMWare

Prior to PUM 016 / 8.55, hardware virtualization could not defined in the VirtualBox when the host server was itself a Virtual Machine

Oracle now offers a Native OS install in place of the VirtualBox install that does not require a physical server

The PUM server should have at least 8 GB of RAM. Provide at least 100 GB of disk space per PeopleSoft Image configured on the server [most customers size at 32GB RAM, 512GB-1TB disk]

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PUM Installation and Maintenance Effort

A single technical resource can complete all of the steps involved in installing, configuring and conducting the PUM updates

Other technical resources may be needed for configuring a physical server and any networking issues

The technical resource should be well versed in using Application Designer and Data Mover, as well as have good troubleshooting skill

The technical resource should allocate at least a week the first time setting up and using the PUM

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PUM Installation

Task Time Comment

Download Virtual Machine Software 1 hour Download from https://www.virtualbox.org

Download the PeopleSoft Image Files

4–5 hours Ten or more large GB files. Download from MOS PeopleSoft PUM Home Page

Create Single Image File from Downloaded PI Files

1–2 hours Final Image file approximately 35 – 40 GB

Configure and Start PI 1–2 hours May need assistance from networking staff

Estimate Total 2 days

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Start by Downloading Oracle’s VirtualBox

www.virtualbox.org

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Upgrade Source Images

New Upgrade Source 003 (PUM 24) Access

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Redirected to a New Upgrade Source Homepage

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New Upgrade Home Page (Doc ID 1959519.2)

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Select 9.1 to 9.2 PUM 24 Path

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Upgrade Image 003 (PUM 24, PT 8.56.04)

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Download the Upgrade Image 003 (Based on PUM 24)

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Acknowledge and Download (12 .zip Files)

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1st .zip (HCM-920-UPG-003-OVA_1of12)

Select the \setup folder

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Run the psft-dpk-setup.bat script in a DOS Command Window

The script will create the .ova files and import into the VirtualBox Manager

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Uploaded PUM Upgrade Image in Virtual Manager

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Change Assistant: PUM Connection

Change Assistant (CA) setup for an Upgrade or Update includes setting up a connection to the PUM Image and database to be upgraded

The PUM Image is referred to as the Sourcedatabase, and the database to be upgraded/updated is the Target database

Enter the PUM Source Database name Map a drive to the PUM directory and enter

the drive letter Enter the PUM application’s URL

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Change Assistant: Output/Staging Directories

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PUM 026 / 8.56 Dashboard

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From Your PUM Upgrade Image 026

Log into the PeopleSoft PUM Image 026 database Create a change package that includes “Required for Install” bug fixes

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Change Package Wizard

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Change Package Wizard

Candidate Bugs Section will Appear

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Change Package Wizard

Review Bugs

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Change Package Wizard

Select “Review Package Definition” Link

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Change Package Wizard

Two Packages are created: “Required for Install” and “Upgrade Package”

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Change Package Wizard

Review Package Definition

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Complete the Change Assistant Steps

Target database Required for Install Steps: Log out of the PUM 026 database Access Change Assistant Utility again Download Your Named Change Package “UPGRDPKG” Run the Change Assistant Job to Apply Changes (from 026) against Target

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Patchsets (PRPs) for bug fixes after Image 026

Additional fixes available on MOS after the Upgrade Image 003/PUM 026 posted Additional Change Assistant steps are provided to apply these to the PUM Image

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Elasticsearch Installation Tips

Disk Space – minimum of 100 GB free disk space is required for Elasticsearch (ES) CPU – minimum of 4 CPUs is required RAM (Memory) – minimum of 32 GB available RAM is required to run an ES

environment. Oracle recommends 64 GB

Minimum Server OS:− Microsoft Windows 2012 R2− Oracle Enterprise Linux 6.6 or 7.1

Minimum PeopleTools− PT 8.56.05 or later patch

Other Oracle Recommendations− Install ES on a server that is separate from those used for PeopleSoft installation− Heap size (JVM memory) can’t be greater than 30GB− Oracle recommends setting heap size at about 50% of available server memory

and the remaining 50% should be free

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Elasticsearch Installation Tips

Issues Found During Install (WorkStrategy)

When selecting a port to use for ES, make sure it is open on the server’s firewall In PeopleSoft application after search is performed, clicking on any results link

returns to the login screen. Solution: Update the PeopleTools patch to 8.56.07

SES and ES SES and ES can exist simultaneously within the same PeopleSoft application Creating an ES instance in the PeopleSoft application is the same as it is for SES Oracle's SES will be supported in PeopleTools 8.55 for eighteen months after the

release of PeopleTools 8.55.11, until April 30, 2018

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Elasticsearch Installation

The Elasticsearch install looks similar to PUM install Elasticsearch also uses DPKs (Deployment Packages) There is only one Elasticsearch zip file to download from MOS

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Elasticsearch Installation

Just like the PUM Image install, open a command window and execute the setup executable file psft-dpk-setup.bat

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Elasticsearch Can Be Deployed Alongside SES

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9.2 Upgrade Issues

Oracle uses Deployment Packages (DPKs) to assist with environment setup/config We have encountered issues creating environments using DPKs including

middleware installation and web server instance creation Because DPKs install software in default locations, be careful not to overwrite

existing middleware and PS Home environments In some cases, the old method of VCD files were used to get around PeopleTools

environment setup for the web server (instead of the DPK approach)

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9.2 Upgrade Customer Results

Upgrades have helped to streamline / eliminate customizations Caution against bringing forward all existing customizations

− e.g. ePerformance, Time & Labor, non bolt-ons Fluid Self Service is big improvement to user navigation Customers are building Fluid Tile icons to Classic pages

Call outs!− Employee Snapshot− Manager Transactions (eProfile MD) and Guided Self Service− OnBoarding− Simplified Analytics− Classic Plus Pages− eBenefits Life Events− Activity Guide Composer− Classic Plus WorkCenters

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workstrategy.com | 410.715.1020 | laura.jacobsen@workstrategy.com

PeopleSoft HCM 9.2 UpgradesHCM Cloud ImplementationsTalent Management PlanningHR Process ImprovementNeeds Assessment | Vendor AnalysisCompensation and PerformanceLearning and DevelopmentSuccession and Career PlanningEnd-user Training

Deliver.

eComp+ eTalent+eRewards+Get There. With WorkStrategy HR Technology Solutions.