PC Tips & Trouble PC Tips & Trouble ShootingShooting

I didn’t know that!

Short Cut KeysShort Cut Keys

Short cut keys are an easy way to complete tasks on a computer.

Short Cut KeysShort Cut Keys

Ctrl + C = Copy Ctrl + V = Paste Ctrl + X = Cut Ctrl + B = Bold Ctrl + U = Underline Ctrl + I = Italics Ctrl + N = New Window

Press these keys to copy text or images.

CTRL + X CTRL + C

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Press these keys to paste text or images.

CTRL + V CTRL + P

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Press these keys to make text bold.

CTRL + 1 CTRL + B

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Press these keys to cut out text or images.

CTRL + X CTRL + C

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Press these keys to view a new window.

CTRL + N CTRL + W

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Solving Computer Problems

Explore these simple steps to solve these common computer problems.

No Sound? No Sound? Double click the speaker Icon in the lower right corner to make sure sounds are not muted.

Double ClickSpeaker

Click and drag controls to adjust

When Problems Arise:Did I install anything before problem started?

Did I change any settings before problem started?

1st Step:

REBOOT

2nd Step:

Check Cables

Power Connections

Check power cable at back of the computer!

Check power cable at the back of the monitor!!

All Other Connections

Keyboard cable connections…… Check mouse cable connections….. Check Speaker cable connections… Check network cable connection….. Check TV out cable connections…

Make sure all these are connected ok!!

Other Connections

Check Power cable connections…… Check Printer cable connections….. Check Microphone cable connections… Check serial connections….. Check Monitor cable connections…

Make sure all these are connected ok!!

3rd Step:

ReportProblem

Reporting the ProblemTell your teacher the exact

message or type of problem? Describe any changes in the

computer that have occurred.The teacher will report the

problem to Tech Help.

What does this symbol mean?

No Smoking

Sound isMuted

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What is the 1st step to computer trouble shooting?

Check forloose cables

Restart the

computer

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What is the 2nd step to computer trouble shooting?

Check forloose cables

Restart the

computer

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What is the 3rd step to computer trouble shooting?

Open the computer

Report the

problem

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Common Errors

Safe Mode… Your computer is not broken. Only that it was not shut down properly or something did not load properly.

Solution: Shut down properly and restart the computer.

Common Errors

Possible Cause: Computer is not logged into the network or has lost network connection.

Solution: Reboot and/or check your network cable.

Frozen Application Application locks up and refuses to

respond

End Task

Solution: Reboot the computer

Select the application not responding and click button

Illegal operation

Program has performed an illegal operation.

Solution: Restart the application or restart

the computer

Once a glitch…twice a trend (call manufacturer)

General Protection Fault

This occurs when you are running an older program

Solution: Contact software publisher and see if program has update.

Insufficient MemoryDon’t have enough memory to run the

program. A program may be closed but fails to relinquish its resources. This

usually refers to RAM memory…not hard drive space.

Solution: Restart computer, which flushes out everything in memory.

Fatal Exception ErrorBSOD (The Blue Screen of Death)

linked to conflicts caused by duplicate DLL files (Windows Device Drivers)

usually happens when running two or more programs.

Solution: Shut down the computer

When a computer starts up in safe mode, what should you do?

Report the problem

Restart the computer

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What does this error mean?

A hacker has attacked the

computer

The computermight not be

logged on

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What should be done about a frozen application?

Restart the computer

Reinstall thesoftware

try again!

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What should be done if an insufficient memory error

appears?

Restart the

computer

Report the

problem

try again!

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VirusMean lil’ Buggers

A virus can enter your computer through:

Email attachment Shared files through

disk, instant messenger, or network

Trojans through visiting a website.

Name one way a virus can enter your computer.

By attachinga usedmouse

Throughshared

files

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Protecting Data

Things to Do...Every Day

Update the Virus Software Backup DataRun Windows UpdateRun Ad Aware to search for spyware

Ad Aware is FREE!

http://www.lavasoftusa.com/support/download/