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PARSEC TELESYSTEMS

PRIVATE LIMITED

07/13/12

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www.parsec-tech.com

• Custom applications

• Application integration

• Connectors

• Productized applications

Cisco collaboration products

Cisco tools/APIs/ SDKs2

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Coming Soon!Mobility Applications for iPad/iPhone(iOS) and android

Coming Soon!Integration for electrical device control

Cisco WebEx API skills Existing

Cisco Unified Presence Server (CUPS) SOAP APIs

Existing

Cisco Administration XML (AXL) APIs skills Existing

Cisco Unified Routing Rules Interface (CURRI) Existing

XML Based Cisco IP Phone Applications’ skills Existing

Cisco JTAPI Based Applications’ skills Existing

Cisco Jabber Web SDK Existing

Cisco Jabber Video APIs/SDK (New) Added

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w MARS text broadcast applicationw MARS voice broadcast applicationw MARS digital album application*w MARS PC sync application (for EM users)w MARS visitor verification applicationw MARS RSS flash applicationw MARS phone lock applicationw MARS whisper applicationw MARS caller details applicationw MARS MeetMe authentication-cum-scheduling applicationw MARS corporate logo applicationw MARS advanced directory search (ADS) applicationw MARS remote phone diagnostic applicationw MARS auto-provisioning remote de-provisioning application

`MARS’ Ready-To-Use IP telephony Applications

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Parsec’s CURRI based IntelliCall Application Suite

Outbound Call Handling Apps

Outbound Do Call List ( white List)

Outbound Do Not Call List ( black List)

Outbound Blocker

Play Media File

Outbound Divert

Outbound Notify

Inbound Call Handling Apps

Inbound Blocker

Inbound Divert

Inbound Notify

INTELLICALL Applications for Contact Centres

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•Customized application which integrates with Active Directory, WebEx Meeting Center & SAP_HR module.•WebEx training administrator is enabled to schedule WebEx training sessions for Training catalogues defined in SAP-HR module.•WebEx training administrator can attach users present in organization active directory as attendees for the session•At the end of day the data of conducted WebEx training sessions passed on to the SAP-HR module

Case Study On WEBEX-SAP Integration For AVEA

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Parsec one of 8 Early adaptor program(EAP) participants worldwide for this SDK

Jabber Web SDK can be used to integrate Cisco UC capabilities into any web application.

It can be used to incorporate voice, video, instant messaging (IM), presence, voice messaging, and conferencing capabilities

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Cisco Jabber Web SDK

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JABBER INTEGRATION USE CASE FOR BANK KIOSK

Jabber Use Case for Home Healthcare

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PORTALTALK

Jabber powered intranet portal

               

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More Jabber Use Cases Envisaged

Job portals. E-governance portals. Marriage portals. Travel portals. E-trade portals. ……….

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Typical Customer Pain Points

EOS issues - applications need migration to another platform

Features un-available now - a certain feature is not supported in the version supplied

Mix and match issues - when the system architecture does not consist of all Cisco items- maybe has Polycom or Lync phones or different PBXs other such combinations

Complex application integration - it turns out to be more complicated than envisaged during presales stage

Contract feature/functionality compliance issues - when previously agreed upon features not delivered

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Links to Jabber Use Case Videos

http://www.youtube.com/v/k07wTMlYkvA (bank kiosk)

http://www.youtube.com/v/ahkQStvV_hs (home healthcare)

For more details and updates, please visit www.parsec-tech.comFollow us on Twitter : @ParsecTelesyste Facebook : ParsecTelesystems