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The Future of Unified Communications Donavan Dolph – Consulting Systems Engineer, Collaboration


Mobility

Cloud

Video

Content


ü Multiparty UC, video and web conferencing to any user on any device

ü Consistent user experience

ü Rich collaboration environment

ü Common architecture

VIDEO COLLABORATION FOR EVERYONE


1. Schedule

2. Launch

3. Meet

WebEx Productivity Tools

Click to join, One button to Push

Voice, Video and Content

End - to - end security

•  Syncronized Audio Experience •  Easy Content Sharing •  Secure Collaboration Across All Video Endpoints


Shared Line Support Assisted Call handling Admins can now manage calls and lines for executives using EX systems

Remote Expert Scale expertise and drive productivity Access the most appropriate subject matter expert by integrating with Cisco’s Customer Collaboration products.

Voicemail Integration •  Message waiting indication •  One button to voicemail

Ad-hoc Conferencing Scalable and effective use of conferencing resources Automatic de-escalation from multipoint to point-to-point

Simplified Telephony •  Increased dial pad visibility •  Call forward all •  Consultative transfer •  G.729 Support

Seamless Mobility Single Number Reach Pick up call on mobile and resume with automatic escalation to video on EX


Products Supported: C Series Codecs SX20 Quick Set Profile Series MX Series EX Series

CUCM Provisioning • Allows endpoints to be fully and securely provisioned from CUCM and simplifies deployment.

Active Control • Control the TelePresence Server experience intuitively from the Touch interface: see participant list, change video layout, disconnect participants, etc.

CUCM Redundancy • High reliability, always connected. • Failover / fallback: If CUCM registration is lost, endpoints will automatically register to another CUCM.

• Call preservation: If an endpoint loses CUCM registration during call, the call will be preserved

H264 SVC • Supports scalable conferencing • Improves MSFT Lync 2013 P2P interop

SIP ICE • Optimizes media path by always securing shortest media route between locations, thus avoiding bottlenecks especially for unknown network topology.


Local Edition

Brand New TelePresence Endpoints MX700/800 MX300/200 SX10 SX80 Cisco Intelligent Proximity


MX700 and MX800

March 65013

Collaboration enable your large meeting rooms

Dual 55” Multipurpose Collaboration System with Single or Dual camera configurations

MX700

MX800 Single 70” Multipurpose Collaboration System with Single or Dual camera configurations


Overview – What’s new? •  Industrial design

•  Two systems. Same building blocks. Integrated and compact.

•  SX80 based HW •  Powerful, flexible I/O and H.265 support

•  Improved image pipeline and audio system •  Camera technology based on the Precision 60 Camera •  New speaker array and bass unit(s)

•  Dual camera support •  For built-in speaker tracking

•  Cisco Touch 10” •  All new 10.1” touch controller

•  Dual 55” (MX700) or single 70” (MX800) display options •  Systems now support up to three displays

•  Flexible mounting options •  Free standing, wall supported and wall mounted


MX200/300 G2

High-end integrated speaker system optimized for voice

Internal mic + two external table mics

55 inch display High quality LED Screen

8 x zoom 72 HFOV

Integrated Cable Management

MX200/MX300 G2 The Main Unit

MX200 G2

High-end integrated speaker system optimized for voice

Internal mic + two external table mics

42 inch display High quality LED Screen

5 x zoom 83 HFOV

Integrated Cable Management

Both the MX200 G2 / MX300 G2 ship with Cisco Touch 10 as the default User Interaction

MX300 G2


Overview What’s new?

SX20 based HW 1080p60 with premium resolution option

Multisite support 3+1 multisite option

Dual display support Included in base offering

Improved image pipeline PHD4X2S camera (MX300 G2) PHD2.5X camera (MX200 G2)

Cisco Touch 10” All new 10.1” touch controller

Two additional echo cancellers Support for more microphones

Multiple mounting options New wheelbase available

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 16

Cisco TelePresence SX10 Quick Set Video-enable Your Small Collaboration Spaces


HD Video Just Got so Much Easier!

Business-quality video system in one small box. Just add screen, plug in and connect!

Audio, video and content collaboration

MEETING ROOMS

Mingle area Small meeting rooms Collaboration area

Any size or type of screen: •  Wide-angle camera •  Integrated microphone •  Small areas with 2-6 users

Video-enable Your Small Collaboration Spaces

www.cisco.com/go/projectworkplace.com

Project Workplace mingle area featuring the SX10

Visualize Your Small Collaboration Spaces

Great experience for both local and far-end participants with optimal camera placement and collaboration tools.


PoE - Simple Installation with Minimum Cabling

Only 2 cables needed!*

*External speakers are recommended for the best experience (one additional cable required)

Power & network in one cable (PoE)

HDMI (to screen)

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

SX80

Next generation integrator codec

•  Builds on C60 and C90 values

•  Support for three monitors

•  1080p60 Video + 1080p30 Content

•  5-way embedded MultiSite

•  H.264 SVC for Multistreaming (future)

•  H.265 encode / decode

•  Required Touch 10 or control system

•  Optional SpeakerTrack 60

v

Snapshot – SX80 Integrator Package 40

Configuration Set delivered with: • SX80 codec • Precision HD 4XS2 Camera • Camera control split Y cable • DB9 to RJ45 5m • Power supply for camera • Touch10 with PoE injector • VGA presentation cable with audio

Upgrade options

• MultiSite • Precision 60 camera w/power supply • Camera wall bracket (coming soon) • AudioScience microphone • Table Microphone 60

PID: CTS-SX80-IP40-K9

CUCM/VCS/TMS Requirements – SX10 and SX80

23

•  Requires CUCM 8.6 or higher •  Requires TMS 14.4 or higher •  VCS: Latest software recommended, no set sw version requirement •  A device pack for SX80 will come out upon release. •  SX80 software on Cisco.com •  CUCM device pack software download on Cisco.com For pre-release download (internal use only)

http://wikicentral.cisco.com/display/TSBUSOL/COP+files+for+TC+endpoints Easy provisioning and self-configuration with Cisco Unified Communications Manager (CUCM), Cisco TelePresence Video Communications Server (VCS), or Cisco WebEx TelePresence (WX^2)


Cisco Intelligent Proximity – Embracing Mobile Devices for Richer Collaboration Experiences

Auto-sync contacts and call log from your mobile phone to

your desk phone Experience quality audio for mobile devices

at the desktop

View and share content wirelessly in the meeting room


•  Easy ad hoc pairing (using ultrasound)

•  See content on device & zoom in on details

•  Go back in content

•  Take snapshots of content

•  Simple call control

Cisco Proximity – Content Sharing for Meeting Rooms – See, control and capture content from a meeting room, directly on your own device

iOS-app “Cisco Proximity” Beta Q2 CY14, release H2 CY14

•  Bluetooth pairing

•  Transfer audio from mobile device to speakerphone (or handset) on DX

•  Answer and control calls to mobile from DX user interface

•  Call from mobile: contacts, favorites and recent calls with DX over IP network

•  Temporary sync mobile contacts when in proximity or permanently store mobile contacts on DX

No app, works with most smartphones and tablets Already supported on DX 650

Intelligent Proximity for Desktop Devices - High fidelity audio and personal contacts from your mobile device


Local Edition

New Camera Technologies Precision 60 Cisco TelePresence SpeakerTrack 60


80 degree field of view

Superior image quality

1080p60 with 4K sensor

Camera Control over Ethernet Magnetic pan/tilt motors

High precision / low noise

10x optical zoom

Software upgrade over Ethernet


3G SDI (1080p60)

RJ-45 ethernet

Power Future use

Future use

USB prod. test

Future use

HDMI Fan


Cisco TelePresence SpeakerTrack 60 Overview


Intelligent imaging automatically for a better than being there experience!

LONDON Joining a meeting

The Cisco TelePresence® SpeakerTrack 60 Camera is an unparalleled dual-camera system that lets participants in a video meeting see the active speaker on the other end of a conference—in full view.

SpeakerTrack 60

Up-close and personal

Feature: Direct switching

Direct vs.

overview

SX20 SX80 SX10

Quiet Room Small Room Medium Room Large Room Training-/Board Room/Auditoriums

MX200 G2 MX300 G2 MX600 MX900

New New

New New

New New


http://www.cisco.com/web/telepresence/projectworkplace.html


Local Edition

Jabber Guest Jabber Guest connects consumers and other non-Cisco telephony users with Cisco enterprise registered users via simple browser & mobile voice and video

What is Jabber Guest?

•  Jabber Guest connects consumers and other non-Cisco telephony users with Cisco enterprise registered users via simple browser & mobile voice and video

** TRIAL AVAILABLE TODAY ** Currently in Beta, available from Collaboration User

Group (CUG) …

Guest/Public User Enterprise User

Extend Enterprise Collaboration to Customers, Partners, Suppliers Alike

Consumer/ Partners Business

Jabber Guest virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or Business Edition

Jabber Guest WebRTC Vision

Browsers

Codecs

Standards

Vendor A Browser

With Web App X

Vendor B Browser

With Web App X

Native, Zero Plugin Apps

•  Native Video in the browser

•  ZERO Download

•  Standards still evolving at IETF and W3C

•  Video Codec support outstanding

•  Jabber Guest Call Control is already WebRTC based (ROAP)

HTML5 Standard

Browser Implementations of WebRTC Initial Versions Coming to Market

41

Google Chrome •  Initial desktop implementation in Chrome 23

Stable & later

•  Initial mobile implementation in Chrome 26 for Android Beta

•  Actively contributing to standards efforts

•  Contributing to open source, e.g. WebRTC.org

Microsoft Internet Explorer •  Actively contributing to standards efforts

•  Implementation status not public

Mozilla Firefox

•  Initial desktop implementation in Firefox 20 & later

•  Actively working on open source implementation & contributing to standards efforts

•  Cisco contributed OpenH264 and open source development, e.g. RFC4566-compliant SDP engine, call control application logic

Apple Safari •  Maintaining strict secrecy


Local Edition

Cisco Unified Communications Manager 10.x – Why Should I Upgrade? Network Management with Cisco Prime

•  SAML-based Single Sign On (SSO)

•  Network-based call recording for any device, anywhere

•  NAT/Firewall Traversal without VPN*

•  Integrated admin, serviceability and user options for IM/P service

•  Multi-domain and Active Directory alignment for IM/P service

•  IPv6 support for SIP endpoints and video, with media resource support for IPv6*

•  Unified Capabilities Requirements (UCR)

•  Video on Hold and CTI video support for video-enabled Contact Center

•  Caller-Specific Music on Hold

•  Extend & Connect Enhancements

•  User Data Service (UDS) API

•  Other API enhancements

•  Simplified Management, Installation, Upgrade, Migration, IP address and/or host name change

•  Global dial plan replication by Intercluster Lookup Service (ILS)*

•  User self-provisioning and self-care*

•  Enable new videoconferencing resources, deployment models, use cases and technologies*

•  Secure intercluster bandwidth management, with support for EMCC, able to provide and reconcile treatment for disparate types of video endpoints

Cisco UCM 10.0

Autumn 2013


•  Standard Prime Collaboration : Provisioning & Assurance −  Included with all UC 10.0 UCL and CUWL licenses at no additional charge −  All UC 10.0 customers have the right to download and install the Standard

Management −  Standard is not supported for UC 8.x – 9.x −  Cannot be used in a services/MSP offering

•  Advanced Prime Collaboration : Provisioning, Assurance & Analytics −  Can be offered to 100% of UC 8.x and above customers and is a chargeable add-

on −  Tiered pricing based on endpoint −  Partners using Prime to provide a service must purchase the Advanced version

Provisioning

Assurance

Analytics NA – Advanced offer only

Standard - included Advanced - optional ü  Single cluster ü  Provisions all Collaboration Services ü  2-levels RBAC for delegation ü  Audit log across multiple services ü  Single cluster batch

Includes all Standard features+ ü  Multi-cluster in a single instance ü  APIs for integration ü  Process workflow ü  Advanced RBAC ü  Infrastructure templates

ü  Single cluster ü  Voice & Video fault ü  Performance metrics ü  Email notifications ü  Simple RBAC

Includes all Standard features+ ü  Multi-cluster in a single instance ü  Detailed endpoint monitoring ü  Deep video session monitoring ü  Multi-level RBAC & grouping ü  Diagnostic tests & more ….

Long term reporting and analysis: ü  Technology usage ü  Traffic analytics ü  Capacity planning ü  Service usage ü  Quality of service

For a complete list of Standard vs Advanced features see XXXxxxxxx


Unified, Simplified Management of Voice and Video Networks

Assurance Continuous

monitoring and diagnostics

Analytics Long term trending

and analytics

Provisioning

Simplified deployment

and configuration


Local Edition

Cisco Prime Collaboration in IT David Neustedter

<SESSION ID>


How Big is Cisco?

•  Over 350 locations in 90 countries ‒ 540+ buildings

•  130k+ Hardware Endpoints ‒ Over 80K video endpoints

‒ Over 25K home office endpoints

•  120K+ Jabber Clients ‒ Over 10K Tablets ‒ Over 12K Mobile Phones

•  94K+ Unity Voicemail Boxes •  1600+ Telepresence Units

Unified Communications

48

All supported on 280+ virtual servers across 15 global data centers on fewer than 70 UCS hosts


Cisco Global Clusters

49

Cisco Backbone WAN

Sydney

Bangalore, India

San Jose

Dallas RTP

EMEA Amsterdam, London,

Brussels

Hong Kong

Tokyo MPLS Network

10 Gigabit Ethernet – 10 Gbps OC48 -‐ STM16 -‐ 2.5 Gbps

OC12 -‐ STM4 -‐ 622 Mbps OC3 -‐ STM1 -‐ 155 Mbps

Boxborough

Singapore

Cisco UC Infrastructure

Campus UCM Contact Center

Johannesburg

CCP UCM Voicemail Servers

ExtraNet UCM Conferencing UCM


Device Work Center, Some Dashboards, Dashlets are loading slowly

-Three bugs filed. Will be addressed in 10.5 - Check UCS/ESX/VM Configuration

Prime Analytics does not scale for 150K devices

-Fixed in 10.5

Prime only shows device counts for phone registered only once

-no fix yet

Special events and high profile call support

Prime does not support unmanaged controllers. Will be considered in 11.0

Prime does not display configured and received DSCP values for CTS devices

-Will be considered for 10.5 SP1

Prime does not support High Availability between PC Servers

VMWare failover will be certified in 10.5

Full discovery is required after upgrade or patches

-Limited rediscovery will be considered in 10.5 SP1 -Rediscovery will be no longer required in 11.0 after an upgrade

Limited UCCE alerting and end to end call tracing

-Enhanced in 10.5 and 11.0


•  IT and Engineering have been working on UC network management from the inception of the efforts.

•  IT is committed to being Cisco’s first, best customer

•  IT has operated continuous EFT and production environments for over 6 years

•  IT is committed to stress testing all levels of the Prime Collaboration package


•  Long-term EFT engagement

•  100% virtualized deployment

•  UCS B440 and B200 blades

•  2 Fully redundant instances in globally distributed data centers (Allen, TX and Amsterdam)

•  3 Virtual Machines in each location •  1 x 16vCPU for Assurance •  2 x 8vCPU for Provisioning •  Uses high-end SAN storage

•  Each instance is maintained as a mirrored configuration – one designated as primary, one as disaster recovery backup

•  Only the primary instance gets CDR/CMR data

•  Polling rate on the ‘backup’ system is set to long intervals (30 minutes or more)

•  Assurance fully deployed

•  Provisioning fully deployed, but not active.

•  IT is working on migrating existing provisioning framework from multiple APIs into the common Prime Collaboration API


Assurance Continuous monitoring

and diagnostics

Analytics Long term trending

and analytics

Provisioning Simplified

Provisioning and

configuration

May 2014 CPC 10.0

Prod CPC 10.0

May 2014 CPC 10.5

Deployment Simplified

deployment

In ACE

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