Cisco UC in 2010: State of the Union

NCUG

Cisco Unified Communications System 8.0

First Customer Shipment Q2CY2010 Products include:

Cisco Unified Communications Manager (CUCM) 8.0 New Phones Cisco Unity 8.0 Cisco Unity Connection (CUC) 8.0 Cisco Unified Presence (CUP) 8.0 Cisco Unified MeetingPlace (CUMP) 8.0 Cisco Unified Contact Center Express (UCCX) 8.0

Windows 7 support: http://bit.ly/CiscoUConWindows7

CUCM 8.0

Intercompany Media Engine Phone VPN Service Advertisement Framework (SAF) MGCP FXO Caller ID Time zone changes owned by OS, not CM DB Single Number Reach enhancements Analysis Manager and System Call Tracking Cisco Mobile on iPhone and soon Android TAC supported Virtualization*

Intercompany Media Engine

Moves business communication from the PSTN to the Internet

Enables rich communication and collaboration between businesses on the IME network

Utilizes dynamic SIP trunks for B2B communication

Intercompany Media Engine Example

TDM

VAP

RTP

SRTP

RTP

SIPSIP

TDM

VAP

godaddy.comEnrollment

SIP/TLS

DHT Ring

IME Server IME Server

CUCM 8.0CUCM 8.0

Service Advertisement Framework

Service Advertisement Framework (SAF) A network protocol that enables the sharing of call routing

data between call agents Modeled after EIGRP

Call Control Discovery (CCD) Client-side service that advertises and requests call routing

data to and from the SAF network Supported by CUCM, CUCME, CUCVP, SRST, IOS Voice

Gateways, and CUBE Devices running CCD services are known as SAF Clients

Traditional UC vs. UC with SAF

Cisco Mobile 8.0

CUCM 7.1 or 8.0 Works over VPN Wi-Fi only Call Preservation Supports handoff to GSM Visual Voicemail from CUC LDAP integration for Corporate Directory

New Phones – New Designs and User Experience

Phone Models

6900 Series: Low end phones, entry level 7900 Series: Traditional offering 8900 Series: Power Users 9900 Series: Executive Power Users

Unity 8.0 and Unity Connection 8.0

Unity 8.0 Features Exchange 2010 Support TAC Supported Virtualization*

Unity Connection 8.0 Speech Connect included (Say-by-name directory) Voicemail transcription (Speech View, subscription charge) SRSV TAC Supported Virtualization*

Unified Presence 8.0

Conversion to XMPP vs. SIMPLE (still supported for federation)

Point to Point and Multi-device IM Multi-user Chat, Group Chat, Persistent Chat Peer to Peer File Transfer Offline message storage, delivery, and

compliance (via 3rd party product) TAC Supported Virtualization

MeetingPlace 8.0

No more MeetingPlace Express! Migration to MP 8.0 from MPE includes new

Express Media Server software component Web Conferencing provided via WebEx Node

for MCS, included with UCSS for MPE, requires separate server

Unified Contact Center Express 8.0

Migrated to Linux Appliance (Red Hat/Informix) Supports HA over WAN Supported on any MCS 7835/45 H2/I2 or higher

and 7825 H3/I3 or higher Licensing locked to node via License MAC Upgrade licenses checked against previous

version license TAC supported virtualization*

Unified Contact Center Express 8.0

UC Virtualization

Supported on UCS (B and C Series) platform using VMWare ESXi 4.0 Stringent deployment guidelines, equivalent to MCS 7845 hardware

UC Applications supported on UCS

Cisco Unified Communications Manager (CUCM) 8.0 Cisco Unity Connection (CUC) 8.0 Cisco Unified Presence (CUP) 8.0 Cisco Unified Mobility Advantage (CUMA) 8.0 Unified Contact Center Enterprise (UCCE) 8.0 Cisco Voice Portal (CVP) 7.0(2) Cisco Unified Expert Advisor (EA) 8.0 Cisco Contact Center Express 8.0 Cisco Unity 8.0 Unified Contact Center Express (UCCX) 8.0

VM Requirements

Each UC application requires processor and memory reservation

Supported configuration details on Cisco’s DocWiki

http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization

Virtualized UC Licensing – License MAC

The “License MAC” is not the MAC of the NIC in the VM

The “License MAC” is a HASH of a set of data on the server

Data is hashed to produce a 12 digit HEX string that looks like a MAC address

Data Used to Generate License MAC

Time zone NTP server 1 (or ‘none’) NIC speed (or ‘auto’) Hostname IP Address (or ‘dhcp’) IP Mask (or ‘dhcp’) Gateway Address (or ‘dhcp’) Primary DNS (or ‘dhcp’) SMTP server (or ‘none’) Certificate Information (Organization, Unit, Location, State, Country)

GUI when on VMWare

So that TAC knows when they are dealing with a virtualized application…

Documentation Guides

CUCM: http://bit.ly/cucm80dgUCCX: http://bit.ly/uccx80dgCUC: http://bit.ly/cuc80dgCUP: http://bit.ly/cup80dg

Collaboration User Groupwww.myciscocommunity.com

The EndQ&A