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Transcript of PAMOVA Cymru (GS) Ltd With a Colleague Find out their name Where they work If they have received...
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
With a ColleagueWith a Colleague
Find out their nameFind out their name Where they workWhere they work If they have received training in the pastIf they have received training in the past A hope with regard to the courseA hope with regard to the course A fear with regard to the courseA fear with regard to the course
PAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) Ltd
The HSE Definition of Violence at Work
“Any incident in which an employee is abused, threatened or assaulted in circumstances relating to their work”.
This includes: Physical attack, whether visible injury occurs or not, including sexual and racial attack. Serious verbal abuse and threatening behaviour, an unacceptable threat has been made against a person, including via the phone.
PAMOVA Cymru (GS) Ltd
National Task Force On Violence Against Social Care Staff
“Incidents where persons are abused, threatened or assaulted in circumstances relating to their work, involving an explicit or implicit challenge to their safety, well-being or health. This definition is taken to include verbal abuse or threat, threatening behaviour, any assault (and any apprehension of unlawful violence), and serious persistent harassment, and extends from what may seem to be minor incidents to serious assault and murder, and threats against the workers family”.
PAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) Ltd
Discuss the meaning of the following words;
PAMOVA Cymru (GS) Ltd
• Anger is a feeling or emotion
• It is often a response to something that has happened
• It may motivate you to tackle a problem
• It is often visible(An angry person will often look angry)
PAMOVA Cymru (GS) Ltd
• Aggression is an act or behaviour
• It is usually intended to hurt someone
• It can take many different forms
PAMOVA Cymru (GS) Ltd
• The term ‘violence’ is often used when speaking about serious physical attacks.
• But as we know it's how we are made to feel.
PAMOVA Cymru (GS) Ltd
Does Anger Always Does Anger Always Lead to Lead to
Aggression?Aggression?
Does Anger Always Does Anger Always Lead to Lead to
Aggression?Aggression?
Anger does not always lead to aggression, because either
The person inhibits or suppresses the anger
or
The person is not angry enough
PAMOVA Cymru (GS) Ltd
Can People Be Can People Be AGGRESSIVE AGGRESSIVE But But
Not Not ANGRY?ANGRY?
Can People Be Can People Be AGGRESSIVE AGGRESSIVE But But
Not Not ANGRY?ANGRY?
PAMOVA Cymru (GS) Ltd
More Types of More Types of AggressionAggression
PAMOVA Cymru (GS) Ltd
What Is the Most What Is the Most Common Form Of Common Form Of Aggression You Aggression You
Face?Face?
PAMOVA Cymru (GS) Ltd
What form of aggression What form of aggression is this?is this?
PAMOVA Cymru (GS) Ltd
Remember!Remember!• If someone is becoming aggressive or If someone is becoming aggressive or
threatening. Are they:threatening. Are they:
• Angry? Angry?
• Or are they hoping to achieve Or are they hoping to achieve something?something?
PAMOVA Cymru (GS) Ltd
What Are Some What Are Some Warning & Danger Warning & Danger Signs Of Someone Signs Of Someone Becoming Angry Or Becoming Angry Or
Aggressive?Aggressive?
PAMOVA Cymru (GS) Ltd
All Animals ExhibitAll Animals Exhibit WarningWarning SignsSigns
• Non verbal adaptors Non verbal adaptors • Respiration rate quickens Respiration rate quickens • Large movements & gesturesLarge movements & gestures• Prolonged eye contactProlonged eye contact• Facial colour darkensFacial colour darkens• Standing tall & head backStanding tall & head back• Ground kickingGround kicking
PAMOVA Cymru (GS) Ltd
And And DANGERDANGER SignsSigns
• Fist clenching & unclenchingFist clenching & unclenching• Facial colour pales – going Facial colour pales – going whitewhite• Lips tightening over teethLips tightening over teeth• Eyebrows & chin dropEyebrows & chin drop• Hands are above our waistHands are above our waist• Target acquisition glancesTarget acquisition glances• Stance changes & lowersStance changes & lowers
If you don’t do something
something bad is going to happen!
PAMOVA Cymru (GS) Ltd
Any Any QuestionsQuestions
??
PAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
Principles of
These principles are paramount and always apply in whatever circumstances
PAMOVAPAMOVA techniques are used
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
PAMOVA CYMRU GS LtdPAMOVA CYMRU GS Ltd
If PAMOVA Cymru (GS) techniques are to be used, it must be with the absolute minimum use of physical intervention necessary to be effective and for the shortest possible time.
No distinction is made between male and female staff in the teaching environment or in the operational use of PAMOVA Cymru (GS) training.
Wherever possible and staffing levels allow, teamwork is stressed rather than individual action.
The techniques should not be used or built into a day to day regime merely to enforce compliance.
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
Using Using PAMOVA CymruPAMOVA Cymru techniquestechniquesThis will always be a matter of judgement
No two incidents are ever identical
However….
Physical intervention is likely to be needed…..
To prevent someone
from behavingviolently
or Being a danger to
themselvesor others
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
More specific situations may include………...
Serious self injurious
behaviour
Risk of injury to staff, peers,
visitors, or public
Preventing a situation from
escalating which may lead to the
involvement of others
Failure to complywith the immediate
need to evacuatethe area
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
Principles of Principles of PAMOVA Cymru (GS)PAMOVA Cymru (GS)
PAMOVA Cymru (GS) should generally be used when all other strategies have not resolved the situation. However there may be some high risk occasions when it’s early use may complement other important skills and assist in defusing the situation.
EXAMPLES?
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
Principles of Principles of PAMOVA Cymru (GS)PAMOVA Cymru (GS)
In PAMOVA Cymru (GS) it is essential that all, or as many staff as possible receive
training so that the techniques come to be regarded as being a normal part
- but only a part - of the whole range of professional responses to violent and or aggressive
behaviour.
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
We believe that PAMOVA Cymru (GS) techniques are…….
IMPLE
CCEPTABLE
ON - ABUSIVE
FFECTIVE
PAMOVA Cymru (GS) LtdPAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) Ltd
Tea/Coffee Break