Oversight Committee Update (No Meeting in August) · Oversight Committee Update (No Meeting in...
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August, 2017 Oversight Committee Update (No Meeting in August)
Transcript of Oversight Committee Update (No Meeting in August) · Oversight Committee Update (No Meeting in...
August, 2017
Oversight Committee Update(No Meeting in August)
August, 2017 Update
There will not be an Oversight Committee meeting for the month of August. Instead, this presentation will serve as an update regarding any key initiatives.
● IT Service Management - Julie Stangl● Projects - Tracy Svevad● Operations - Bob Nord● Security - Greg Andersen● Financials - Tracy Svevad
The next meeting of the Oversight Committee will be on September 20th at 2:30pm in the Jesse Lowe Conference Room.
IT Service Management(Julie Stangl)
August 2017
Project hours were lower for July as a number of projects were wrapping up
DOTComm Hours
* Excludes Chargeback Hours and DOTComm roles that are 100% Admin
August 2017
The split of DOTComm direct support hours between the City and County for July was 39% / 61%*; YTD is 38% / 62%
Direct Support Hours Actuals
* vs. the 2017 cost model split of 47% City / 53% County
August 2017
2019 Cost Model
The 2019 cost model is underway and progressing as expected.
Projects(Tracy Svevad)
August, 2017
Projects Update
County Shared City
2017 Total Forecast Bucket Hours:
12,157 13,692 14,401
YTD Bucket Hour Actuals: 4,381 12,915 6,093
% Bucket Hour Actuals: 36% 94% 42%
2017 Project hours YTD are at 58% of projected; right on track for July
YTD thru July 2017 (58%)
August, 2017
Project Bucket Hour Summary
County = 23 Projects Treasury Oracle - 401 HD Health Data Website = 365 Meditech = 221 GTL = 200 Juv Ct eFiling = 135 AS /ROD Landmark = 98
Shared = 11 Projects AWS Migration = 263 Oracle Testing Suite = 188 Oracle OBIEE = 93
City = 13 Projects Planning Comm Website = 120 PW VOIP Sewer = 66 OFD Firefighter DB = 53 Planning Superfund = 41
August, 2017
Pending = Pending Initiation which is generally due to resource constraints (excludes Pending Project Requests)
Projects - Summary
August, 2017
Pending = Pending Initiation which is generally due to resource constraints (excludes Pending Project Requests)
Projects - Summary
August, 2017
Amazon Web Migration (2015-2018)Project Manager: Bavitha Govindarajulu
August, 2017
CIP Project Updates - SQL UpgradeProject Manager: Kelly Gray
In Planning
County Applications:● Policy Tech● Airvision● ANSOS● Victim CMS● Corr - Access DB’s● Atty Payment● Saddlebrook
City Applications:● Fuelmaster● PW Inhouse App● Foray● Maximo● Dakota Systems● City Budget App
Shared Applications:● 2 Virtual Servers● Picture Link
In-ProgressCompleted
**No Change from Last
Month**
Salesforce - Program Overview
Program Manager: Julie Stangl
The pace of the Salesforce program has been adjusted as limited technical resources are also needed for the Salesforce support of
modules in production.
Salesforce - Program Overview
Facilities assets in the CMDB. Standard asset management processes nearing completion.
Program Manager: Julie Stangl
Two new projects will be kicked off for Salesforce in Aug / Sept.
August, 2017
Shoretel VoIP Projects UpdateProject Manager: Randy Pauley
August 2017
Capital Improvement ProjectsUpdate(Bob Nord)
August 2017
No Update for August
August 2017
Operations Update(Bob Nord)
August 2017
Tech Center Hosting
Total Invoiceable: 24
Operations Service Update
MF Operations● Analysis of Pseries Database Needs● Analysis of MF Applications
August 2017
IT Service Management Update
Incidentand
Service RequestSLAs
August 2017
Operations Service Update
JulyPriority 2Service Outages
Ticket Summary
*Breached SLA
➔ 88183 - Google Email Access - Uncommunicated change from peering network - Change backed out
➔ 88375 - PWks Sewer - Commercial Power Surge - Replaced UPS
➔ 89054 - OPD - RMS Inaccessible - Scheduled change had adverse impact on production VM platform - Change backed out
➔ 89482 - Treasurer - Network down - Cable failed - Replaced cable
➔ 89836 - Oracle Down - Hosting Vendor storage issue - Vendor resolved
➔ 89855 - MF Storage Capacity - Storage capacity reached - Performed system maintenance - Capacity restored
➔ 89881 - Assessor/Reg of Deeds - Filebound - Vendor issued new SSL certificate - vendor resolved
April 19, 2017
July Ticket Summary - P1/P2
April 19, 2017
July Ticket Summary - P3
April 19, 2017
July Ticket Summary - P4
April 19, 2017
July Ticket Summary - P5
April 19, 2017
SLA Trending
April 19, 2017
SLA Trending
April 19, 2017
Tech Support Statistics and Customer Satisfaction Survey
Results
May 2016
Tech Support Call Statistics - June
May 2016
Tech Support Call Statistics - July
April 19, 2017
Customer Satisfaction Survey Results
August, 2017
IT Security
(Greg Andersen)
August, 2017
Hosted CISO Summit● Hosted a day-long event at UNO, August 4th● Discussed common public-sector information security concerns
Update on Firewall Project● New Internet firewalls were delivered, racked, and will be cut over on Aug 20● We are currently on-track. We will be turning up new Web filtering, security
services in the next few months. Deploying CJIS firewalls in late Sept.
Identity and Access Management Project Kickoff● We are moving forward with the selection of a Identity and Access
Management product● A project manager has been assigned● Validating solution per requirements, developing resource plan and
completing business case.
IT Security - August Security Update
August, 2017
Financials(Tracy Svevad)
August, 2017
Financials - Operating Income Statement
August, 2017
Financials - Funds Restricted for Capital
August, 2017
Financials - Outstanding Receivables
.
August, 2017
Financials - Cash Projections
August, 2017
Financials - Chargebacks
