OSF Global Services Company Overview

Hi! Thanks for your interest in OSF Global Services!

We’re an international team of energetic, passionate, self-motivated software

developers, project managers and consultants focused exclusively on application

development and technology integration.

We excel in developing, customizing, implementing and integrating business-enabling

applications and complex solutions. In fact the more complex the application is, the

more passionate our developers become. They thrive on unique challenges and

unchartered waters!

So if you’re looking for technology expertise, you’ve come to the right place!

1© 2012 by OSF Global Services. All rights reserved.

OSF was established in 2003 with the goal of optimizing applications and transforming

technology for clients worldwide. Since then we’ve completed more than 2000 projects,

including over 300 major projects. About 90% of our business is from repeat clients and

referrals, which is astounding in this industry! And it is testament to our relentless focus

on delivering meaningful value to our clients and striving to always exceed their

expectations.

We’ve been growing rapidly since Day 1. In fact we were named #20 on the 2012 CRN

Fast Growth 100 list, which recognizes the fastest growing solution providers over the

past two years.

We enjoy strong partnerships with the largest and most successful technology firms in

the world, from Microsoft to Oracle. We’re certified by the International Software

Testing Qualifications Board. And we’re ISO 9001:2008 certified, which is the standard

that provides a tested framework and systematic approach to quality management

practices.

In addition we’re Microsoft Gold Certified, a Salesforce.com Consulting Partner, a

Netsuite Solutions Partner and a Rackspace Hosting Member Partner.

But enough about our certifications. What are we really good at? Applications!!!


Our forte is delivering SLA-grade application development and technology integration

across three key markets – Ecommerce, Customer Relationship Management and Cloud.

We design – or redesign – workflows. We customize the necessary applications, user

interfaces and reporting dashboards. We perform data migration, solution

implementation and testing. And we’re there with our clients long after the solution

goes live.

In fact that’s one of the areas that our clients often comment on – our commitment to

long-term relationships. Through these relationships we support each client’s

systematic business growth while mitigating their business risk. And we achieve that

goal through best practice methodologies and superior service delivery.


We support clients with a global delivery model, including Quebec-based headquarters

and offices in the US, France, Germany, Italy, Romania and Ukraine. This mix of onshore

and offshore expertise allows us to provide comprehensive, follow-the-sun support no

matter where our clients are located.

And – because we’re committed to earning and maintaining our clients’ trust – our staff

is regularly trained on the latest technologies, best practices and industry standards.

Today our domain expertise spans multiple industries and market-specific applications;

and we offer customer support in 25 European languages.


One of the things that sets us apart is that we’re vendor agnostic. We offer experience

across multiple tools and technologies, as well as the backend solutions that support an

e-business. We believe that’s important to our clients because each business has its

own complex network of systems, applications, middleware, databases and processes.

So we work with the tools and technologies that are most appropriate for each client’s

particular business need in order to build scalable solutions that extend their business

value and meet the needs of today’s dynamic environments.


Our team of 300-plus developers offers a depth of experience customizing off-the-shelf

software and designing unique applications for clients around the world. We offer

competencies in both emerging and mainstream technologies – in fact our developers’

expertise spans 60 programming languages and frameworks; 28 platforms, operating

systems and web servers; and a dozen databases.

We leverage the Agile development methodology and best practice to reduce risks while

delivering the speed and flexibility demanded by your business and markets.

We ensure that performance and data integrity is built into all your applications. And

that the applications scale rapidly and seamlessly to meet changing demands.


As your technology integration services partner, we take the best of what you’ve got and

make it work better. We streamline your business processes and integrate that

heterogeneous collection of applications, ensuring your business runs smoothly and

supports new requirements while reducing costs and driving efficiencies.

We integrate workflows to simplify, streamline and automate business process. We

provide guidance on the adoption of next generation applications. And we design a

flexible technology architecture that supports today’s and tomorrow’s needs.


Our consulting services result in tactical, actionable plans that enable you to reduce

costs, tighten processes, and improve performance without disrupting internal

operations or frustrating you customers.

OSF serves as an extension of your customer support and IT teams. We offer a unique

blend of best practices, SLA-grade services and a mature delivery model that can help

you succeed in today’s challenging economic environment.


If you are an ecommerce business, we can add value across your entire ecosystem …

from implementing your webstore … to integrating backend systems and trading partner

systems … to building custom ecommerce software solutions.

For example, we integrate legacy systems with cloud-based CRM and ERP systems; or

ecommerce platforms with order management systems and customer support centers.

We redesign workflows. We customize the necessary applications, user interfaces and

reporting dashboards. We perform the data migration, the solution implementation and

the testing. And we provide post-launch support, including monitoring your ecommerce

environments to optimize performance and capacity.


Many CRM implementations are deemed failures. In most cases technology isn’t the

cause. Instead failure is due to a lack of knowledge or planning and unclear business

requirements.

OSF is a trusted CRM advisor and technology integrator for clients around the world

because our expertise spans Salesforce, Microsoft Dynamics, Netsuite, Sugar, CiviCRM

and homegrown systems.

We can help you maximize your CRM investment and ensure it adds true business value

to your organization – because teaming with the right CRM implementation partner with

the right level of expertise can mean the difference between the success or failure of

your entire CRM initiative.


Choosing to migrate to a cloud computing model is a major business decision. Sure –

cloud computing offers an affordable and flexible alternative to running and managing

your own applications. But how do you know which applications should move to the

cloud? And how can you be sure that your on-premise and cloud-based applications are

truly integrated?

OSF offers you the technical and business process experience to customize, integrate

and roll out your applications onto major cloud platforms, including Amazon Web

Services, Force.com Google App Engine, Intacct, Microsoft Azure, NaviCloud and

Rackspace.

Our cloud computing experts help you establish a roadmap that outlines which

applications you should shift to the cloud and when – and then they work with you to

implement a secure solution that allows you to meet compliance and regulatory

requirements.


As a professional services company, clients are the life blood of our business. So there’s

nothing more important than delivering on our promises and exceeding our clients’

expectations. Which is why we are so proud of the fact that 90% of our business is from

repeat clients and referrals!

We’d be delighted to discuss your application needs or technology integration

challenges.

Contact us at your convenience: [email protected]


OSF Global Services Company Overview

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