Open Session Quarterly and Monthly Transport …...Agenda item no. 11.1 Open Session Attachments...

Board Meeting| 01 February 2018 Agenda item no. 11.1

Open Session

Quarterly and Monthly Transport Indicators – December 2017

Recommendation

That the Board:

i. Receives this report.

Executive summary

1. The attached Monthly and Quarterly Indicator Reports provide an overview of AT’s performance against its Statement of Intent (SOI) performance measures for November and December 2017 (in a single report), and for the December 2017 quarter. The reports also provide supplementary information on the wider Auckland context as well as AT’s public transport, road operations and maintenance, and customer response activities.

Strategic context

2. Auckland’s growing population continues to fuel increases in transport demand, although growth in some key indicators is beginning to slow:

Migration currently remains steady at what may be a peak, with an estimated net gain of 36,404 migrants entering Auckland in the 12 months to October 2017, a 9.4% increase on the 12 months to October 2016, but a 1% decrease from the 12 months to June 2017.1

Auckland employment rose by 5.5% in the September 2017 quarter compared with the September 2016 quarter.2

Auckland GDP grew by 2.6% in the 12 months to September 2017, lower than the 3.4% annual increase in the previous quarter.3

There were 10,317 new residential building consents issued in the 12 months to September 2017, which is 2.9% higher than the previous 12 months.4

1 Calculation based on data from Statistics NZ, International Travel and Migration: October 2017 2 Calculation based on data from Statistics NZ, Household Labour Force Survey tables for September 2017 quarter 3 Infometrics Quarterly Economic Monitor – September 2017 https://ecoprofile.infometrics.co.nz/auckland/QuarterlyEconomicMonitor/Gdp 4 Calculation based on data from Statistics NZ, Building Consents Issued tables for September 2017 quarter

https://ecoprofile.infometrics.co.nz/auckland/QuarterlyEconomicMonitor/Gdp


Open Session

3. Transport metrics continue to grow, reflecting the increase in demand for travel:

Public transport boardings grew by 7.4% for the 12 months to December 2017 compared with the 12 months to December 2016.

The total number of cars registered in Auckland grew by 1.3%, an increase of 12,496 cars from 952,534 at December 2016 to 965,030 at December 2017.5

The numbers of cars first registered to an Auckland post code increased by 7.5% for the 12 months to December 2017 compared with the 12 months to December 2016.

Fuel sales grew by 2.9% for the 12 months to November 2017 compared with the 12 months to November 2016.

A total of 19.3 million passenger movements were recorded through Auckland Airport in the 12 months to September 2017, up 8.5% compared with the 12 months to September 2016.6

4. Congestion on the arterial network has generally improved during 2017 as a result of the Waterview Connection being completed in July 2017.

Summary of performance against SOI measures

5. Table One provides a summary of performance against SOI targets.

Table One: Performance against SOI targets

Theme Target exceeded Target met Target not met Non-reporting period

Total measures

Prioritise rapid, high frequency public transport 0 3 0 0 3

Transform and elevate customer focus and experience 2 2 5 1 10

Build network optimisation and resilience 9 5 1 3 18

Ensure a sustainable funding model 0 0 1 0 1

Develop creative, adaptive, innovative implementation 0 1 0 3 4

Total 11 11 7 7 36

5 Calculation based on Regional Monthly Vehicle Registration data provided by the NZ Transport Agency 6 Monthly traffic updates – September 2017 https://corporate.aucklandairport.co.nz/news/publications/monthly-traffic-updates


Open Session

Highlights from the Quarterly and Monthly reports

6. As reflected in the table above, the December quarterly and monthly reports show strong performance in some areas while in others, targets have not been met.

Public Transport

7. While patronage was below target for the month of December, year-end forecasts indicate that AT remains on track to meet its SOI patronage targets:

Overall public transport totalled 91.1 million boardings for the 12 months to December 2017, an increase of 7.4 percent, or 6.3 million boardings, on the 12 months to December 2016.

Rail boardings totalled 20.4 million for the 12 months to December 2017, an increase of 12.3 percent, or 2.2 million boardings, on the 12 months to December 2016.

Bus boardings totalled 64.5 million for the 12 months to December 2017, an increase of 6.5 percent, or 3.9 million boardings, on the 12 months to December 2016.

Ferry boardings totalled 6.2 million for the 12 months to December 2017, an increase of 2.1 percent, or 0.1 million boardings, on the 12 months to December 2016.

8. Rail patronage in the month of December 2017 was 5.2% lower than December 2016. However, this is normalised to an increase of 5.6%, once adjustments are made to take into account the number of business days and the industrial action undertaken during the month.

9. The total public transport farebox recovery ratio was 45.9 percent in December 2017, below the SOI target range of 47 to 50 percent. This reflects the impact of the introduction of Simpler Fares in August 2016, which reduced fares for the majority of users.

Cycling

10. Cycling counts continue to grow. There are two cycling targets in the 2017/18 SOI:

A target of 1.8 million cycle movements at designated locations around the Auckland region. December counts at the 14 identified sites exceeded the monthly forecast, with year to date counts now running 6.2 percent above forecast.

A target of 1.86 million cycle movements in the city centre. December counts were in line with the monthly forecast, with year to date counts now running 4.7 percent above forecast.


Open Session

Travel times, congestion levels and safety

11. Some routes did not meet their travel times in December due to a surge in pre-Christmas freight and traffic. However, year to date travel times indicate that all ten routes continue to meet or exceed their SOI targets.

12. In the month of December 2017, 21 percent of the arterial network was subject to congestion during the morning peak, up two percentage points from congestion levels in December 2016. December is the first month since mid-2017 to see congestion return to levels comparable to 2016 results.

13. Local road deaths and serious injuries continue to trend upwards and are now significantly higher than the SOI target. A Speed Management Implementation Plan will be delivered in early 2018 to change speeds on 10% of the rural and urban network. An Auckland Safe Roads Strategy is also being finalised to direct combined AT, Police, NZTA and ACC actions to improve road trauma. Combined infrastructure, education and enforcement activities continue to be delivered at high-risk locations and communities through three local Road Safety Action Plans.

14. AT has an SOI target of resurfacing / rehabilitating 7.5% of the sealed local road network during 2017/18. Due to the need to prioritise funding to undertake urgent repairs to the sea wall, the 2017/18 programme is not forecast to meet this target.

Customer experience and satisfaction

15. Overall satisfaction with public transport services was 91 percent, which was five percentage points higher than in December 2016.

16. Local board member satisfaction with Auckland Transport’s engagement has improved slightly since the last reporting period, however the 2017 results have not met the SOI targets of 60%.

Satisfaction with Auckland Transport’s reporting to local boards was 56% in the 2017 survey, an increase of one percentage point on the 2016 result.

Satisfaction with Auckland Transport’s consultation with local boards was 42% in the 2017 survey, an increase of two percentage points on the 2016 result.

17. While not an SOI measure, satisfaction with Auckland Transport’s Elected Member Relationship Managers was 85% in the 2017 survey, an increase of seven percentage points on the 2016 result and ten percentage points on the 2015 result.


Open Session

Attachments

Attachment Number Description

1 Auckland Transport Quarterly Indicators Report 2017/18 – December 2017

2 Auckland Transport Monthly Indicators Report 2017/18 – November and December 2017

Document ownership

Submitted by Christine Perrins

Group Manager, Strategic Transport Planning

Recommended by

Cynthia Gillespie

Chief Strategy & Development Officer

Approved for submission by Shane Ellison

Chief Executive

Glossary

Acronym Description

SOI Statement of Intent 2017/18-2019/20

Auckland Transport Quarterly Indicators Report 2017/18

December 2017

Attachment 1

Table of Contents

1. Executive summary

2. External indicators

3. Performance by Strategic Theme

3.1 Prioritise rapid, high frequency public transport

3.2 Transform and elevate customer focus and experience

3.3 Build network optimisation and resilience

3.4 Ensure a sustainable funding model

3.5 Develop creative, adaptive, innovative implementation

1 Executive summary

SOI performance summary

36 SOI measures

• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)

• Data not available

Table of Contents

1. Executive summary









2.4 State Highway average daily traffic volumes

Data no longer updated via the NZTA website.

Updated information to be sourced from NZTA and included in the next quarterly report.

Source: NZTA Data

2.3 Auckland fuel sales (12 month rolling totals)

Total fuel sales for the 12 months to November 2017 were 2.9% higher than the 12 months to November 2016.

Petrol sales for the 12 months to November 2017 were 0.2% lower and diesel sales 8.3% higher than the 12 months to November 2016.

Source: Auckland Council fuel tax returns

2.1 ANZ Truckometer 2.2 Monthly fuel prices

In December 2017 petrol prices increased by 1.18% and diesel prices increased by 1.72% compared to November 2017.

Source: Ministry of Business, Employment and Innovation

The ANZ Truckometer uses NZTA traffic data as an indicator of national economic activity. The heavy traffic index suggests GDP growth was subdued in Q3, but lifts in October and November are a good start to Q4.Source: ANZ Truckometer

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SH1 Orewa-Puhoi Auckland Harbour Bridge

SH1 'Tip Top Corner' SH1 Drury

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Petrol Diesel Total


This graph shows the number of cars first registered to an Auckland postal code.

There were 10,748 Auckland car registrations in December 2017, 3.4% more than December 2016. Car registrations outside of Auckland increased 6% over this time period.

The 12 month rolling average in December 2017 was 10,794, 7.5% higher than in December 2016.

Source: NZTA Vehicle registration Centre

2.7 Auckland Airport passenger movements 2.8 Auckland car registrations

A total of 19.3 million passenger movements were recorded through Auckland Airport in the 12 months to September 2017, an increase of 8.5% on the year to September 2016.

In the month of September 2017, international passenger numbers were up 1.6% and domestic passengers up 4.0% compared to September 2016.

Source: AIAL monthly traffic report

Auckland employment in the September 2017 quarter totalled 898,700, up 5.5% on September 2016.

Source: Statistics NZ Quarterly Labour Force Survey

2.5 Auckland dwelling consents issued 2.6 Auckland labour force

868 consents were issued in September 2017, up 6.4% on September 2016. The 12 month rolling total to September 2017 was 2.9% higher than the 12 months to September 2016.

Source: Statistics NZ

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Employed Unemployed % of Labour Force Employed

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Auckland Car registrations

Auckland 12m average

1. Executive Summary

2. External Indicators








Summary

Increase at faster rate than total boardings

21.06 million

Quarter 2

Strategic theme

Prioritise rapid, high frequency public transport

Measure

Total public transport boardings

Boardings on rapid or frequent network (rail, busway, FTN bus)

Total rail boardings (millions)

Quarter 1

SOI 2017/18 Year End Target

93.01 million

Year to date boardings are tracking slightly below forecast (-1.3%) but are within 2.5% of the target.

Measure Commentary

Year to date boardings are tracking slightly below forecast (-0.3%) but are within 2.5% of the target.

RTN + FTN boardings grew faster than total boardings.

Quarter 4

Quarter 3


• Data not available3 SOI

measures


Summary

Local road deaths and serious injuries per 100million vehicle kilometres travelled

2017 survey result: 42%, up two percentage points from the 2016 result, but still significantly below the SOI target.

4.9

Percentage of local board members satisfied with AT engagement

Reporting to local board: 60%

Measure Commentary

Overall satisfaction with public transport services (91%) is unchanged compared to the result from last quarter (91%).

Quarter 1

Strategic theme

Public transport weighted average punctuality for the year-to-date was 96.6% in December 2017.

Non-reporting period

2017 survey result: 56%, up one percentage point from the 2016 result, but four percentage points below the SOI target.

Measure

Percentage of public transport passengers satisfied with their public transport service

Percentage of residents satisfied with the quality of roads in the Auckland region

Percentage of residents satisfied with road safety in the Auckland region

Percentage of residents satisfied with the quality of footpaths in the Auckland region

Percentage of customer service requests relating to roads and footpaths which receive a response

within specified time frames

PT punctuality (weighted average across all modes)

70%

65%

60-65%

Reduce by atleast 9

Consultation with local board: 60%

Target met (12 month rolling average = 85%, SOI target of 85%). Please note that this result does not yet include all customer service requests.

The 12 month rolling total to September 2017 is 741 which is 37% higher than the target trajectory of 540.

Satisfaction with the quality of footpaths in Auckland (56%) is down one percentage point compared to the result from last quarter (57%).

Satisfaction with road safety in Auckland (61%) is up one percentage point compared to the result from last quarter (60%).

85%


85%

94%Transform and

elevate customer focus and experience

Change from the previous financial year in the number of fatalities and serious injury crashes on the local road network, expressed as a number

Satisfaction with the quality of roads in Auckland (62%) is up one percentage point compared to the result from last quarter (61%).

Quarter 2

Quarter 3

Quarter 4


10 SOI measures



Summary

Measure Commentary

The 12 month rolling average to December 2017 is 63.5%.

Quarter 2

Percentage of footpaths in acceptable condition (as defined by AT's AMP)

99%


55% of the ideal achieved

New cycleways added to regional cycle network

Annual number of cycling trips in designated areas in Auckland (all day)

Build network optimisation and

resilience


Travel times on key freight routes

1.8 million

Urban 81%

YTD completion: 5.2 kmYTD target: 5.3 km

Freight travel time targets were adjusted marginally for 2017/18. Targets for seven of the 10 key routes were increased by 1 minute, while two of the routes each had their targets reduced by 2 minutes.

In September 2017, all of the 10 key freight routes met or exceeded their baseline interpeak travel time targets.

10 km

Annual cycle movements in the Auckland city centre

YTD: 865,767YTD target: 815,126

Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all

urban and rural roads Rural 91%

Percentage of the sealed local road network that is resurfaced

7.5%

1,863,000

SEART ESEART WHarris EHarris WGSR NGSR SKaka EKaka W

Wairau WWairau E

Maintain baseline

travel times for the 85th

percentile



YTD completed length: 191.1 kmYTD forecasted length: 207.6 km

YTD: 877,915YTD target: 838,773

Strategic theme Measure

Arterial road productivity

Quarter 1

Quarter 4

Quarter 3

18 SOI measures




Summary

Quarter 1

Quarter 2


47-50%Ensure a

sustainable funding model

PT farebox recovery

Quarter 3

Quarter 4

Strategic theme Measure Measure Commentary

Total public transport farebox recovery in December 2017 was 45.9%.


• Data not available1 SOI measure

3.5 Develop creative , adaptive, innovative implementation

Summary

70% - 90%

Quarter 3

40%

20,240 Non-reporting period

Quarter 4

Measure

Parking occupancy rates (peak 4-hour, on street)

Number of car trips avoided through travel planning initiatives

Develop creative, adaptive, innovative

implementation



Strategic theme

Active and sustainable transport mode share for morning peak commuters where the Commute

programme is implemented


Quarter2

Quarter 1

40%Active and sustainable transport mode share at

schools where the Travelwise programme is implemented

Measure Commentary

August 2017 parking survey result: 89.4%.

• On target to exceed performance measure (more than 2.5% above target)• On target to met performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)

• Data not available4 SOI

measures

Auckland Transport Monthly Indicators Report 2017/18

November and December 2017

Attachment 2

.Page 2 .

Table of Contents

1. Summary of indicators

1.1 SOI performance measures

1.2 DIA mandatory performance measures

1.3 AT Metro patronage breakdown

2. Key monthly indicators by Strategic Theme






3. DIA mandatory measures

4. AT monthly activity report

4.1 Public transport

4.2 Road operations and maintenance

4.3 Customer response

.Page 3 .


Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

TBC

Maintain baseline

travel times for the 85th percentile

Current Performance

Total rail boardings (millions) 21.06 million

Measure

Percentage of public transport passengers satisfied with their public transport service

Percentage of residents satisfied with the quality of roads in the Auckland region

12 month rolling total: 91,062,223

November 2017 result: 13.7% growth in RTN + FTN vs 7.5%

growth in total boardings

December result: 91%


Increase at faster rate than total boardings

85%

70%

12 month rolling total: 20,370,699

YTD average: 96.6%

12 month rolling average: 63.5%

New cycleways added to regional cycle network



94%

Percentage of residents satisfied with road safety in the Auckland region


Reporting to local board: 60%Percentage of local board members satisfied

with AT engagement Consultation with local board: 60%

2017 result: 56%

2017 result: 42%

YTD completion: 5.2 km

55% of the ideal achieved

Prioritise rapid, high frequency public transport

Strategic theme


resilience

Total public transport boardings

Boardings on rapid or frequent network (rail, busway, FTN bus)

93.01 million

1.8 million

Annual cycle movements in the Auckland city centre

1.863 million

Arterial road productivity

SOI 2017/18Year End Target

65%

60–65%

Annual number of cycling trips in designated areas in Auckland (all day)

Travel times on key freight routes

Local road deaths and serious injuries per 100 million vehicle kilometres travelled

4.9

PT punctuality (weighted average across all modes)

SEART ESEART WHarris EHarris WGSR NGSR SKaka EKaka W

Wairau WWairau E

Transform and elevate customer

focus and experience

10 km

Percentage of residents satisfied with the quality of footpaths in the Auckland region

Reference Page

Page 10

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Page 12

Page 13

Page 13

Page 13

Page 14

Page 21

Page 11

Page 15

Page 15

Page 15

YTD: 877,915

Page 25

Page 25

Page 22–24

Page 25

YTD average travel times:SEART E - 12minsSEART W - 11minsHarris E - 13minsHarris W - 11minsGSR N - 11minsGSR S - 12minsKaka E - 9minsKaka W - 7mins

Wairau W - 9minsWairau E - 9mins

YTD: 865,767

.Page 4 .


Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrategic theme

PT farebox recovery

Measure

Number of car trips avoided through travel planning initiatives

Parking occupancy rates (peak 4-hour, on street)

70–90%

Ensure a sustainable

funding model


Current Performance

47–50%

20,240

August 2017 result: 89.4%

Reference Page

Page 26

Page 27

Page 27

December 2017 result: 45.9%


Page 27Non-reporting periodActive and sustainable transport mode share at schools where the Travelwise programme

is implemented 40%

Develop creative, adaptive, innovative

implementation

Active and sustainable transport mode share for morning peak commuters, where the

commute programme is implemented40% Non-reporting period Page 27



.Page 5 .

1.2 Department of Internal Affairs (DIA) mandatory performance measures1

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

1 The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '

Page 29


Transform and elevate customer

focus and experience

Percentage of the sealed local road network that is resurfaced

85%

Change from the previous financial year in the number of fatalities and serious injury

crashes on the local road network, expressed as a number.

Road maintenance standards (ride quality) as measured by smooth travel exposure (STE)

for all urban and rural roads

7.5%

Strategic theme

Page 30

Page 29

Rural 91%

Reduce by at least 9

2017 year-end target: 537

Percentage of footpaths in acceptable condition (as defined by AT's AMP) Page 30

Percentage of customer service requests relating to roads and footpaths which receive

a response within specified time frames


99%

Page 29

Page 29

Behind trajectory to meet target


Current Performance

Urban 81%

Reference Slide


resilience

Measure

12 month rolling average: 85.0%

12 month rolling total to September 2017: 741

Note: 3-month lag




.Page 6 .

1.3 AT Metro Boardings breakdown

.Page 7 .


.Page 8 .


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Bus Rail Ferry

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Bus total Bus - connector, local, targeted Bus - FTN Bus - RTN

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1.3.3 Train Patronage (12 month rolling total)

Rail

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1.3.4 Ferry Patronage (12 month rolling total)

Ferry - exempt services Ferry non-exempt services

.Page 9 .

Table of Contents
















.Page 10 .


2.1.3 Boardings on rapid or frequent network

PT patronage totalled 91,062,223 passenger boardings for the 12 months to December 2017, an increase of 0.2% on the 12 months to November 2017 and an increase of 7.4% on the 12 months to December 2016.

2.1.1 Total public transport boardings (millions)

AT has an SOI target of increasing RTN and FTN boardings at a faster rate than total boardings.

This figure shows the 12 month rolling patronage total for each PT service layer. Rates of growth are based on the 12 month rolling total to November 2017 compared to the 12 month rolling total to November 2016.

RTN + FTN patronage increased by 13.7% for the 12 months to November 2017, a faster rate than total patronage, which increased by 7.5%.

2.1.2 Monthly public transport boardings (millions)

December 2017 monthly patronage was 6,325,685, an increase of 3.1% (189,249 boardings) on December 2016. This is normalised to an increase of ~8.1% once adjustments are made to take into account special events and the number of business and weekend days in the month.

55

60

65

70

75

80

85

90

95

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

Jul-17Aug-17Sep-17O

ct-17N

ov-17Dec-17Jan-18Feb-18M

ar-18Apr-18M

ay-18Jun-18

Mill

ions

SOI Actual annual boardings

Monthly trajectory to meet SOI Target 12 month rolling total

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

0

10

20

30

40

50

60

70

80

90

100

Jul-16

Sep-16

Nov-16

Jan-17

Mar-17

May-17

Jul-17

Sep-17

Nov-17

Jan-18

Mar-18

May-18

Gro

wth

rate

s (f

rom

201

6/17

resu

lts)

Boar

ding

s (m

illio

ns)

Ferry - connected, local, targeted Bus - connector, local, targetedBus - FTN Bus - RTNRail - RTN Total boardings growth rateRTN + FTN growth rate

0

1

2

3

4

5

6

7

8

9

10

Jul-17

Au

g-17

Se

p-17

Oct-17

Nov-1

7

Dec-1

7

Jan-1

8

Feb-1

8

Ma

r-18

Ap

r-18

Ma

y-18

Jun-1

8

Mil

lion

s

Previous year result (2016/17)Monthly patronage to meet SOI targetActual result

.Page 11 .


Ferry patronage totalled 6,165,403 passenger boardings for the 12 months to December 2017, an increase of 0.3% on the 12 months to November 2017 and an increase of 2.1% on the 12 months to December 2016.

2.1.6 Ferry boardings (12 month rolling total)

Bus patronage totalled 64,526,121 passenger boardings for the 12 months to December 2017, an increase of 0.4% on the 12 months to November 2017 and 6.5% on the 12 months to December 2016.

Rail patronage totalled 20,370,699 passenger boardings for the 12 months to December 2017, a decrease of 0.3% on the 12 months to November 2017 but an increase of 12.3% on the 12 months to December 2016.

2.1.4 Rail boardings (12 month rolling total) 2.1.5 Bus boardings (12 month rolling total)

0

10

20

30

40

50

60

70

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

Jul-17Aug-17Sep-17O

ct-17N


ar-18Apr-18M

ay-18Jun-18

Mill

ions

Actual Annual Boardings 12 Month Rolling Total

0

1

2

3

4

5

6

7

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

Jul-17Aug-17Sep-17O

ct-17N


ar-18Apr-18M

ay-18Jun-18

Mill

ions

Actual Annual Boardings 12 Month Rolling Total

0

5

10

15

20

25

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

Jul-17Aug-17Sep-17O

ct-17N

ov-17D

ec-17Jan-18Feb-18M

ar-18Apr-18M

ay-18Jun-18

Mill

ions

SOI Actual annual boardings

Monthly trajectory to meet SOI Target 12 month rolling total

.Page 12 .


2.2.4 Percentage of passengers satisfied with their ferry service

In December 2017, satisfaction with ferry services (90%) was down one percentage point compared with the September 2017 result (91%).

Satisfaction was unchanged compared to the December 2016 result.

In December 2017, satisfaction with bus services (91%) was unchanged compared with the September 2017 result (91%).

Satisfaction was up six percentage points compared to the December 2016 result.

2.2.3 Percentage of passengers satisfied with their bus service

In December 2017, overall satisfaction with public transport services (91%) was unchanged compared with the September 2017 result (91%).

Satisfaction was up five percentage points compared to the December 2016 result.

In December 2017, satisfaction with train services (93%) was down one percentage point compared with the September 2017 result (94%).

Satisfaction was up three percentage points compared to the December 2016 result.

2.2.2 Percentage of passengers satisfied with their train service

2.2.1 Percentage of public transport passengers satisfied with their public transport service

40%

50%

60%

70%

80%

90%

100%

Sep

-15

Dec-1

5

Ma

r-16

Jun-16

Sep

-16

Dec-1

6

Ma

r-17

Jun-17

Sep

-17

Dec-1

7

Ma

r-18

Jun-18

Sa

tisf

acti

on

%

Train Service

40%

50%

60%

70%

80%

90%

100%

Se

p-15

Dec-1

5

Mar-16

Jun

-16

Se

p-16

Dec-1

6

Mar-17

Jun

-17

Se

p-17

Dec-1

7

Mar-18

Jun

-18

Sat

isfa

cti

on

%

Bus Service

40%

50%

60%

70%

80%

90%

100%S

ep-1

5

Dec-1

5

Mar-16

Jun

-16

Se

p-16

Dec-1

6

Mar-17

Jun

-17

Se

p-17

Dec-1

7

Mar-18

Jun

-18

Sat

isfa

cti

on

%

Ferry Service

40%

50%

60%

70%

80%

90%

100%

Se

p-15

Dec-1

5

Mar-16

Jun

-16

Se

p-16

Dec-1

6

Mar-17

Jun

-17

Se

p-17

Dec-1

7

Mar-18

Jun

-18

Sa

tis

fac

tio

n %

Overall PT Service

SOI target (85%)

.Page 13 .


In December 2017, satisfaction with the quality of footpaths in Auckland (56%) was down one percentage point compared with the September 2017 result (57%).

Satisfaction was down six percentage points compared to the December 2016 result.

In December 2017, satisfaction with road safety in Auckland (61%) was up one percentage point compared with the September 2017 result (60%).

Satisfaction was down two percentage points compared to the December 2016 result.

2.2.6 Percentage of residents satisfied with the quality of footpaths in the Auckland region

2.2.7 Percentage of residents satisfied with the surface of all sealed roads in Auckland region

2.2.8 Percentage of residents satisfied with road safety in the Auckland region

In December 2017, satisfaction with the quality of roads in Auckland (62%) was up one percentage point compared with the September 2017 result (61%).

Satisfaction was down three percentage points compared to the December 2016 result.

2.2.5 Percentage of residents satisfied with the quality of roads in the Auckland region

In December 2017, satisfaction with the surface of all sealed roads in Auckland (64%) was unchanged compared with the September 2017 result (64%).

Satisfaction was down two percentage points compared to the December 2016 result.

40%

50%

60%

70%

80%

90%

100%

Sep

-15

Dec-1

5

Mar-1

6

Jun-16

Sep

-16

Dec-1

6

Mar-1

7

Jun-17

Sep

-17

Dec-1

7

Mar-1

8

Jun-18

Sa

tisf

acti

on

%

Quality of roads in the Auckland region

SOI target (70%)

40%

50%

60%

70%

80%

90%

100%

Sep

-15

Dec-1

5

Mar-1

6

Jun-16

Sep

-16

Dec-1

6

Mar-1

7

Jun-17

Sep

-17

Dec-1

7

Mar-1

8

Jun-18

Sat

isfa

cti

on

%

Quality of footpaths in the Auckland region

SOI Target (65%)

40%

50%

60%

70%

80%

90%

100%

Se

p-15

De

c-15

Mar-1

6

Jun

-16

Se

p-16

De

c-16

Mar-1

7

Jun

-17

Se

p-17

De

c-17

Mar-1

8

Jun

-18

Sat

isfa

cti

on

%

Surface of all sealed roads in the Auckland region

40%

50%

60%

70%

80%

90%

100%S

ep

-15

De

c-15

Mar-1

6

Jun

-16

Se

p-16

De

c-16

Mar-1

7

Jun

-17

Se

p-17

De

c-17

Mar-1

8

Jun

-18

Sa

tisf

acti

on

%

Overall road safety in the Auckland regionSOI Target (Within 60-65% range)

.Page 14 .


2.2.9 PT punctuality (weighted average across all modes)

Target exceeded (YTD average to December 2017 = 96.6%; SOI target 94%).

PT weighted average punctuality for the month of December 2017 was 96.3%.

Punctuality is measured by the percentage of total scheduled services leaving their origin stop no more than one minute early or five minutes late.

Rail service punctuality in December 2017 was 98.1%, and 98.6% for the 12 months to December 2017.


Ferry service punctuality in December 2017 was 93.7%, and 96.0% for the 12 months to December 2017.


2.2.12 Ferry services punctuality

2.2.10 Rail services punctuality

Bus service punctuality in December 2017 was 96.1%, and 95.3% for the 12 months to December 2017.


Punctuality statistics for bus services are based on the number of sighted scheduled bus journeys during the month.

2.2.11 Bus services punctuality

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-16A

ug-1

6S

ep-1

6O

ct-16N

ov-1

6D

ec-1

6Jan

-17

Fe

b-17M

ar-17

Ap

r-17M

ay-17

Jun-1

7Jul-17A

ug-1

7S

ep-1

7O

ct-17N

ov-1

7D

ec-1

7Jan

-18

Fe

b-18M

ar-18

Ap

r-18M

ay-18

Jun-1

8

Rail Punctuality Actual 12 Month Rolling Average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-16A

ug-1

6S

ep-1

6O

ct-16N

ov-1

6D

ec-1

6Jan

-17

Fe

b-17M

ar-17A

pr-17

May-17

Jun-1

7Jul-17A

ug-1

7S

ep-1

7O

ct-17N

ov-1

7D

ec-1

7Jan

-18

Fe

b-18M

ar-18A

pr-18

May-18

Jun-1

8

Bus Punctuality Actual 12 Month Rolling Average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

6A

ug-1

6S

ep-1

6O

ct-16N

ov-16

Dec-1

6Ja

n-17

Feb-1

7M

ar-1

7A

pr-17

Ma

y-17Ju

n-17

Jul-1

7A

ug-1

7S

ep-1

7O

ct-17N

ov-17

Dec-1

7Ja

n-18

Feb-1

8M

ar-1

8A

pr-18

Ma

y-18Ju

n-18

Ferry Punctuality Actual 12 Month Rolling Average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

6A

ug-1

6S

ep-1

6O

ct-16N

ov-16

Dec-1

6Ja

n-17

Feb-1

7M

ar-1

7A

pr-17

Ma

y-17Ju

n-17

Jul-1

7A

ug-1

7S

ep-1

7O

ct-17N

ov-17

Dec-1

7Ja

n-18

Feb-1

8M

ar-1

8A

pr-18

Ma

y-18Ju

n-18

YTD Average

Weighted Average Punctuality Actual

SOI Target (94%)

.Page 15 .


Non-reporting period.

Data reported annually in June at the end of the financial year.

The Local Road DSI per 100 million VKT on local roads for the 2016 calendar year was 7. This is 2 more than the 2016/17 SOI target.

*The rate of local road deaths and serious injuries per 100 million vehicle kilometres travelled is an estimate of the exposure to crash-risk on the local road network, relative to vehicle travel.

2.2.14 Percentage of local board members satisfied with Auckland Transport engagement

Local board satisfaction was 56% for AT reporting to local board, and 42% for AT consultation with local board in 2017.

2017/18 targets for local board satisfaction with AT engagement is 60% for both reporting to local boards and consultation with local boards.

Local board satisfaction results, sourced from the Auckland Council Elected Members Survey, are not available every year as the survey is only undertaken every 18 months.

2.2.13 Local road deaths and serious injuries (DSI) per 100 million vehicle km travelled (VKT)

0

100

200

300

400

500

600

0

1

2

3

4

5

6

7

8

2012/13 2013/14 2014/15 2015/16 2016/17 2017/18

To

tal D

SI

DS

I per

10

0M

VK

T

DSI per 100M VKT (LHS) SOI Target (LHS) Total DSI (RHS)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2014/15 2015/16 2017/18 2018/19

% o

f lo

cal b

oar

d m

em

bers

sat

isfie

d w

ith A

T e

ng

agem

ent

AT reporting to local boardAT consultation with local boardSOI Target

.Page 16 .


2.3.1 Median travel speed across arterial and motorway network

This figure shows median travel speed across the arterial and motorway networks during the AM peak, inter-peak and PM peak periods. The average free flow speed of 58.3 km/hr has been provided as a comparator. During December 2017, the median travel speed during the AM peak was 43 km/hr, compared to 41 km/hr in November 2017 and a 12 month rolling average of 42.1 km/hr.

2.3.3 Delay: additional travel time needed relative to free flow conditions

2.3.2 Reliability: additional travel time needed relative to typical travel time

This figure shows the difference between the typical (median) and the 85th percentile* travel time, on the combined arterial and motorway network, for the AM peak, inter-peak and PM peak. This is a measure of reliability.

During the December 2017 AM peak, the 85th percentile was 51% longer than the typical travel time. Therefore, if a typical AM peak journey took 20 minutes, a motorist would need to allow an additional 10.2 minutes, for a total of 30.2 minutes, to be 85% certain of arriving on time.

This figure shows AM peak, inter-peak and PM peak travel times for the 15th percentile, typical (median) and 85th percentile* trips on the combined arterial and motorway network, relative to free flow conditions.

During the December 2017 AM peak, the 15th percentile delay was 18%, typical delay was 61% while the 85th percentile delay was 149%.

December is the first month since mid-2017 to see congestion return to levels comparable to 2016 results.

*85% of all trips will take less than the 85th percentile.

30

35

40

45

50

55

60

Sp

eed

(km

/h)

AM peak PM peakInter-peak AM peak- 12m rolling averagePM peak- 12m rolling average Inter-peak- 12m rolling averageFree flow speed

0%

50%

100%

150%

200%

250%

Ad

dit

ion

al

tra

vel t

ime

ne

eded

re

lati

veto

fre

e fl

ow

co

nd

itio

ns

(%)

15th percentile Median 85th percentile Median - Prior Year 15th percentile - Prior Year 85th Percentile - Prior Year

0%

20%

40%

60%

80%

100%

Ad

dit

ion

al t

ime

nee

ded

rel

ati

ve t

o t

ypic

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ak

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vel t

ime

(%

)

AM peak PM peak

Inter-peak AM peak- 12m rolling average

PM peak- 12m rolling average Inter-peak- 12m rolling average

.Page 17 .


The following graphs demonstrate travel time reliability on six key arterial routes to and from the CBD. The median travel speed and 15th to 85th percentile range for car is shown for each route, and bus, train or bus and train where relevant.

.Page 18 .


The following graphs demonstrate travel time reliability on six key arterial routes to and from the CBD. The median travel speed and 15th to 85th percentile range for car is shown for each route, and bus, train or bus and train where relevant.

.Page 19 .


This map shows the typical level of service across the arterial and motorway networks during the AM peak hour (7.30–8.30) for December 2017. See the AM peak arterial road level of service graph (2.3.7) for an explanation of the levels of service.

2.3.4 Congestion map AM peak 2.3.5 Congestion map inter-peak

This map shows the typical level of service across the arterial and motorway networks during the inter-peak period (9 am–4 pm) for December 2017. See the AM peak arterial road level of service graph (2.3.7) for an explanation of the levels of service.

.Page 20 .


C: 50 – 70% D: 40 – 50%

Arterial road level of service is measured by average speed as a % of the posted speed limit for AT's arterial roads, and categorised as follows:

This map shows the typical level of service across the arterial and motorway networks during the PM peak hour (4.30–5.30) for December 2017. See the AM peak arterial road level of service graph (2.3.7) for an explanation of the levels of service.

2.3.6 Congestion map PM peak 2.3.7 AM peak arterial road level of service

A: 90% and greater B: 70 – 90%

In December 79% of the network operated at good levels of service (LOS A-C). This is 6% higher (better) than last month - largely due to school term finished from mid-December. Congestion levels were slightly higher than December 2016 (less than 2%).

In the 12 months to December 2017, 76% of the network was operating efficiently (LOS A – C) during the AM Peak.

Congestion on the arterial network has generally improved during 2017 as a result of the Waterview Connection being completed in July 2017.

Level of service D–F broadly represent "congested" conditions.

E: 30 – 40%F: less than 30%

0%

10%

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50%

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70%

80%

90%

100%

Jul-1

5A

ug-1

5S

ep-1

5O

ct-15N

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Dec-1

5Ja

n-16

Feb

-16M

ar-16A

pr-16

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-16Ju

l-16

Au

g-16

Se

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Nov-1

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ec-16

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-17F

eb-17

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Ap

r-17M

ay-17Ju

n-17

Jul-1

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7S

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Dec-1

7Ja

n-18

Feb

-18M

ar-18A

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Jun

-18

Lev

el

of

serv

ice

%

A+B C D+E+F 12 month rolling total A+B+C

.Page 21 .


Note : Road productivity is a measure of the efficiency of the road in moving people during the peak hour. It is measured as the product of the number of vehicles, their average journey speed and average vehicle occupancy.

Target exceeded (12 month rolling average in December 2017 = 63.5%; SOI target 55%).

The overall productivity for the 6 SOI routes for the month of December 2017 was 65%, and 68% including bus patronage. This is slightly higher than last month due to the relatively higher speed associated with school breaks. This however continues to be comparatively high relative to the target measure.

The six key arterial routes measured are shown in figure 2.3.9 and results for each route in figure 2.3.10.

2.3.9 Map showing arterial productivity routes2.3.8 Arterial road productivity

2.3.10 Arterial productivity - 12 month rolling average for each route

This figure illustrates the 12 month rolling average productivity results (based on private vehicles only) for each of the routes that make up the SOI measure provided in figure 2.3.8.

40%

45%

50%

55%

60%

65%

70%

75%

80%

Jul-16

Aug

-16

Sep

-16

Oct-1

6

Nov-1

6

Dec-1

6

Jan-17

Feb-1

7

Mar-1

7

Apr-1

7

May-1

7

Jun-17

Jul-17

Aug

-17

Sep

-17

Oct-1

7

Nov-1

7

Dec-1

7

Jan-18

Feb-1

8

Mar-1

8

Apr-1

8

May-1

8

Jun-18

12 month rolling average SOI target

Monthly result Monthly result including bus pax

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jul-1

4

Se

p-14

Nov-1

4

Jan

-15

Mar-15

May-15

Jul-1

5

Se

p-15

Nov-1

5

Jan

-16

Mar-16

May-16

Jul-1

6

Se

p-16

Nov-1

6

Jan

-17

Mar-17

May-17

Jul-1

7

Se

p-17

Nov-1

7

Jan

-18

Mar-18

May-18

Airport to CBD (via Manukau Rd)St Lukes to St JohnsAlbany to Birkenhead (via Glenfield Rd)Henderson to CBD (via Gt North Rd)SH1 to Ti Rakau Drive (via Ti Irirangi Dr)SH20 to Portage Rd (via Tiverton/Wolverton Rd)

.Page 22 .


For December 2017, 6 out of the 10 routes met target, of which 3 routes exceeded the target. Similar trends over the past two years were evident this month as freight travel times tend to go up at various locations in December during the inter-peak period. This is largely due to freight movements intensifying towards the end of the year, coinciding with increased shopping trips towards Christmas. Nevertheless, all freight routes have been performing effectively at LOS B or C.

* Note 1: SOI performance tracked using YTD averages. * Note 2: Freight travel time targets were adjusted marginally for 2017/18. Targets for seven of the 10 key routes were increased by 1 minute, while two of the routes each had their targets reduced by 2 minutes.

2.3.14 SEART (from East Tamaki to Sylvia Park)2.3.13 SEART (from Sylvia Park to East Tamaki)

Target exceeded in December 2017 and the route continues to perform well.

Target exceeded for YTD December 2017.

2.3.12 Map showing key freight routes

Target not met in December 2017, due to the end of year surge of freight movements.

Target met for YTD December 2017.

Note: The SOI travel time target was increased by 1 minute to 12 minutes in July 2017.

2.3.11 Proportion of key freight routes where SOI travel time targets have been maintained

0

2

4

6

8

10

12

14

Jul-1

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6A

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Jul-1

6A

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Feb-1

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Jul-1

7A

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Dec-1

7Ja

n-18

Feb-1

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Ma

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Min

ute

s

SEART East Bound

Actual Minutes

SOI Target (12 minutes)

YTD Average (rounded to the nearest minute)

0

2

4

6

8

10

12

14Ju

l-15

Au

g-15

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Ma

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Ap

r-16M

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Au

g-16

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p-16

Oct-16

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6D

ec-16

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7F

eb-17

Ma

r-17

Ap

r-17M

ay-17

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Au

g-17

Se

p-17

Oct-17

Nov-1

7D

ec-17

Jan-1

8F

eb-18

Ma

r-18

Ap

r-18M

ay-18

Jun-1

8

Min

ute

s

SEART West Bound

Actual Minutes



0%

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100%

Jul-15

Au

g-15

Se

p-15

Oct-15

Nov-1

5D

ec-15

Jan-1

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eb-16

Ma

r-16

Ap

r-16M

ay-16

Jun-1

6Jul-1

6A

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6S

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6O

ct-16N

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6Jan

-17

Feb-1

7M

ar-1

7A

pr-17

Ma

y-17Jun

-17

Jul-17

Au

g-17

Se

p-17

Oct-17

Nov-1

7D

ec-17

Jan-1

8F

eb-18

Ma

r-18

Ap

r-18M

ay-18

Jun-1

8

Travel time target not met (monthly result)

Travel time target met (monthly result)

Travel time target exceeded (monthly result)

Proportion of routes where SOI travel times have been maintained (YTD Average)

.Page 23 .


Target met in December 2017.


Note: The SOI travel time target increased by 2 minutes to 13 minutes in July 2017.

2.3.15 Harris Rd (from East Tamaki to SH1 Highbrook Interchange)

2.3.17 Harris Rd (from SH1 Highbrook Interchange to East Tamaki)



Notes: The SOI travel time target was increased by 1 minute to 11 minutes in July 2017.

2.3.16 Great South Rd (Portage Rd to SH1 Ellerslie Panmure Hwy Interchange)



Note: The monthly travel time target increased by 2 minutes to 13 minutes in July 2017.

2.3.18 Great South Rd (SH1 Ellerslie Panmure Hwy Interchange to Portage Rd)



Note: The SOI travel time target increased by 2 minutes to 13 minutes in July 2017.

0

2

4

6

8

10

12

14

Jul-15A

ug-1

5S

ep-1

5O

ct-15N

ov-1

5D

ec-1

5Jan

-16

Fe

b-16M

ar-16A

pr-16

May-16

Jun-1

6Jul-16A

ug-1

6S

ep-1

6O

ct-16N

ov-1

6D

ec-1

6Jan

-17

Fe

b-17M

ar-17A

pr-17

May-17

Jun-1

7Jul-17A

ug-1

7S

ep-1

7O

ct-17N

ov-1

7D

ec-1

7Jan

-18

Fe

b-18M

ar-18A

pr-18

May-18

Jun-1

8

Min

ute

s

Harris Rd West Bound

Actual Minutes



0

2

4

6

8

10

12

14

16

Jul-15

Au

g-15

Se

p-15

Oct-1

5N

ov-1

5D

ec-1

5Jan-1

6F

eb-1

6M

ar-16

Ap

r-16

May-16

Jun-16

Jul-16

Au

g-16

Se

p-16

Oct-1

6N

ov-1

6D

ec-1

6Jan-1

7F

eb-1

7M

ar-17

Ap

r-17

May-17

Jun-17

Jul-17

Au

g-17

Se

p-17

Oct-1

7N

ov-1

7D

ec-1

7Jan-1

8F

eb-1

8M

ar-18

Ap

r-18

May-18

Jun-18

Min

ute

s

Great South Road North Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-15

Au

g-15

Se

p-15

Oct-15

Nov-1

5D

ec-15

Jan-1

6F

eb-1

6M

ar-1

6A

pr-16

Ma

y-16Jun

-16

Jul-16

Au

g-16

Se

p-16

Oct-16

Nov-1

6D

ec-16

Jan-1

7F

eb-1

7M

ar-1

7A

pr-17

Ma

y-17Jun

-17

Jul-17

Au

g-17

Se

p-17

Oct-17

Nov-1

7D

ec-17

Jan-1

8F

eb-1

8M

ar-1

8A

pr-18

Ma

y-18Jun

-18

Min

ute

s

Harris Rd East Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-1

5A

ug-1

5S

ep-1

5O

ct-15N

ov-15

Dec-1

5Ja

n-16

Feb-1

6M

ar-1

6A

pr-16

Ma

y-16Ju

n-16

Jul-1

6A

ug-1

6S

ep-1

6O

ct-16N

ov-16

Dec-1

6Ja

n-17

Feb-1

7M

ar-1

7A

pr-17

Ma

y-17Ju

n-17

Jul-1

7A

ug-1

7S

ep-1

7O

ct-17N

ov-17

Dec-1

7Ja

n-18

Feb-1

8M

ar-1

8A

pr-18

Ma

y-18Ju

n-18

Min

ute

s

Great South Rd South Bound

Actual Minutes



.Page 24 .


2.3.19 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20 to Walmsley)

2.3.21 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (Walmsley to SH20)

Target exceeded by four minutes in December 2017 and the route continues to operate well.


Note: The SOI travel target was reduced by 2 minutes to 11 minutes for in July 2017.



Note: The SOI travel time target was increased by 2 minutes to 10 minutes in July 2017.

2.3.22 Wairau Rd (from SH18 to SH1)

Target not met in December 2017 despite ATOC monitoring. This was largely due to WaterCare excavation works between Target Road and Tristram Ave (expected to continue until July 2018).


Note: The SOI travel time target was increased by 1 minute to 9 minutes in July 2017.

2.3.20 Wairau Rd (from SH1 to SH18)

Target exceeded by two minutes in December 2017.


Note: The SOI travel target was reduced by 2 minutes to 11 minutes in July 2017.

0

2

4

6

8

10

12

14

Jul-15

Au

g-15

Se

p-15

Oct-1

5N

ov-15

Dec-1

5Jan-1

6F

eb-16

Ma

r-16

Ap

r-16

Ma

y-16Jun-1

6Jul-1

6A

ug-1

6S

ep-1

6O

ct-16

Nov-1

6D

ec-16

Jan-17

Feb-1

7M

ar-1

7A

pr-1

7M

ay-17

Jun-17

Jul-17

Au

g-17

Se

p-17

Oct-1

7N

ov-17

Dec-1

7Jan-1

8F

eb-18

Ma

r-18

Ap

r-18

Ma

y-18Jun-1

8

Min

ute

s

Kaka St East Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-15

Au

g-15

Se

p-15

Oct-1

5N

ov-15

Dec-1

5Jan

-16

Feb-1

6M

ar-1

6A

pr-1

6M

ay-16

Jun-1

6Jul-1

6A

ug-1

6S

ep-1

6O

ct-16

Nov-1

6D

ec-16

Jan-1

7F

eb-17

Ma

r-17

Ap

r-17

Ma

y-17Jun

-17

Jul-17

Au

g-17

Se

p-17

Oct-1

7N

ov-17

Dec-1

7Jan

-18

Feb-1

8M

ar-1

8A

pr-1

8M

ay-18

Jun-1

8

Min

ute

s

Kaka St West Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-15

Au

g-15

Se

p-15

Oct-1

5N

ov-1

5D

ec-1

5Jan

-16

Feb

-16

Ma

r-16

Ap

r-16

Ma

y-16Jun

-16

Jul-16

Au

g-16

Se

p-16

Oct-1

6N

ov-1

6D

ec-1

6Jan

-17

Feb

-17

Ma

r-17

Ap

r-17

Ma

y-17Jun

-17

Jul-17

Au

g-17

Se

p-17

Oct-1

7N

ov-1

7D

ec-1

7Jan

-18

Feb

-18

Ma

r-18

Ap

r-18

Ma

y-18Jun

-18

Min

ute

s

Wairau Rd West Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-15

Au

g-15

Se

p-15

Oct-15

No

v-15

De

c-15

Jan-1

6F

eb-1

6M

ar-1

6A

pr-16

Ma

y-16Jun

-16

Jul-16

Au

g-16

Se

p-16

Oct-16

No

v-16

De

c-16

Jan-1

7F

eb-1

7M

ar-1

7A

pr-17

Ma

y-17Jun

-17

Jul-17

Au

g-17

Se

p-17

Oct-17

No

v-17

De

c-17

Jan-1

8F

eb-1

8M

ar-1

8A

pr-18

Ma

y-18Jun

-18

Min

ute

s

Wairau Rd East Bound

Actual Minutes



.Page 25 .


2.3.23 New cycleways added to regional cycle network (km)

Target met.

No cycleway kilometres were due for completion in December.

5.2km of cycleways have been added to the regional cycle etwork since July 2017. The 2017/18 SOI target is 10km.

2.3.25 Annual cycle movements in the Auckland city centre

Target exceeded:YTD: 877,915YTD Target: 838,773

166,919 cycle trips were recorded in December 2017.

AT counts cyclists at 13 counters situated around the Auckland city centre as follows: Curran Street, Te Wero Bridge, Quay Street, Beach Road, Grafton Gully, Grafton Road, Grafton Bridge, Symonds Street, Upper Queen Street, Canada Street (until December 2015) / Light Path (from December 2015), Karangahape Road, Hopetoun Street, Victoria Street West.

Target exceeded:YTD: 865,767YTD Target: 815,126

168,452 cycle trips were recorded in December 2017.

From July 2016 AT counts cyclists at 14 key sites around the region: Upper Harbour Drive, Great South Road, Highbrook, Lake Road, North-Western cycleway Kingsland and Te Atatu, Orewa Cycleway, Tamaki Drive (E/bound), Twin Streams path, Tamaki Drive (west side of the road), Mangere Bridge, SH20 Dominion Road, East Coast Road and Lagoon Drive.

2.3.24 Annual number of cycling trips in designated areas (all day)

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

2,000,000

Jul-17

Au

g-17

Se

p-17

Oct-17

Nov-1

7

Dec-1

7

Jan-1

8

Feb-1

8

Ma

r-18

Ap

r-18

Ma

y-18

Jun-1

8

Nu

mb

er

of

cyc

lin

g t

rip

s

SOI target

Monthly trajectory to meet SOI target

Cumulative Cycle Count in Auckland

0

2

4

6

8

10

12

14

16

18

Jul-17

Au

g-17

Se

p-17

Oct-1

7

Nov-1

7

Dec-1

7

Jan-1

8

Feb-1

8

Ma

r-18

Ap

r-18

Ma

y-18

Jun-1

8

Km

s

SOI target (10 kms)

Planned 2017/18 monthly trajectory

Cumulative kms added to regional cycle network

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

2,000,000

Jul-17

Au

g-17

Se

p-17

Oct-17

Nov-1

7

Dec-1

7

Jan-1

8

Feb-1

8

Ma

r-18

Ap

r-18

Ma

y-18

Jun-1

8

Nu

mb

er

of

cyc

ling

tri

ps

SOI target

Monthly trajectory to meet SOI target

Cumulative Cycle Count

.Page 26 .


The net subsidy per passenger km is calculated by dividing the cost (less fare revenue) of providing PT services by the distance travelled by all passengers.

The results for December 2017 (and comparable 2016 results) are: - Bus $0.351 ($0.311) - Rail $0.286 ($0.318) - Ferry $0.107 ($0.118) - Total $0.305 ($0.293)

The farebox recovery percentage is calculated by dividing the revenue from passengers by the cost of providing PT services. The formula = (Fare Revenue + SuperGold Card Payment) / (Fare Revenue + Subsidy + SuperGold Card Payments + CFS Payments).

The farebox recovery ratios for December 2017 (and comparable 2016 results) are: - Ferry 80.0% (78.4%) - Bus 43.6% (47.6%) - Rail 39.2% (38.6%)

The farebox recovery percentage is calculated by dividing the revenue from passengers by the cost of providing PT services. The formula = (Fare Revenue + SuperGold Card Payment) / (Fare Revenue + Subsidy + SuperGold Card Payments + CFS Payments).

Total PT farebox recovery ratio in December 2017 was 45.9%. This compares to 48.1% in December 2016.

2.4.2 PT farebox recovery (combined result with SOI measure)2.4.1 PT farebox recovery

2.4.3 PT subsidy per passenger kilometre

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

Jul-15

Se

p-15

Nov-1

5

Jan-1

6

Ma

r-16

Ma

y-16

Jul-16

Se

p-16

Nov-1

6

Jan-1

7

Ma

r-17

Ma

y-17

Jul-17

Se

p-17

Nov-1

7

Jan-1

8

Ma

r-18

Ma

y-18

Do

lla

rs (

$)

Ferry Rail Bus Total

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jul-15

Se

p-15

Nov-1

5

Jan-1

6

Ma

r-16

Ma

y-16

Jul-16

Se

p-16

Nov-1

6

Jan-1

7

Ma

r-17

Ma

y-17

Jul-17

Se

p-17

Nov-1

7

Jan-1

8

Ma

r-18

Ma

y-18

Far

ebo

x re

co

very

%

Ferry Rail Bus

40%

45%

50%

55%

Jul-15

Se

p-15

No

v-15

Jan-1

6

Ma

r-16

Ma

y-16

Jul-16

Se

p-16

No

v-16

Jan-1

7

Ma

r-17

Ma

y-17

Jul-17

Se

p-17

No

v-17

Jan-1

8

Ma

r-18

Ma

y-18

Fa

reb

ox

rec

ove

ry %

SOI Target 47-50% Combined farebox recovery

.Page 27 .


Target met.

The off-street parking occupancy rate for December 2017 was 88.4%, which is within the 80% to 90% occupancy target range.

AT off-street car parks monitored are those at Civic, Downtown and Victoria Car Parking Buildings.

2.5.3 Number of car trips avoided through travel planning initiatives

Target reported annually in June.

Data for this measure is collected on an annual basis through surveys and through analysing data collected from the initiatives implemented over the year. The Travelwise Programme continues to run activities to reduce car trips to school, particularly to the school gate. While year on year analysis shows a significant increase in the reduction of trips to school avoided, other surveys indicate that student travel patterns have remained static. Therefore a revised methodology is sought to replace this measure in 2018/19.

2.5.1 Parking occupancy rates (peak 4-hour, on street)

The last parking occupancy survey was undertaken in August 2017 (recording 89.4% occupancy). The parking team is currently developing a new methodology for measuring occupancy using information from parking's IT systems.

Note: The four-hour peak period is defined as the top four busiest hours of the day. These hours are not often coincidental and can vary depending on contributing factors. On-street parking occupancy is surveyed in three central city parking zone precincts: Shortland/High Street, Karangahape Road and Wynyard Quarter.

2.5.2 Off-street parking occupancy rates

Target reported annually in June.

Travel modes to school is tested among Travelwise schools annually via survey, and is compared to baseline results. It is known that the methodology significantly over-estimates the impact of the programme due to the inclusion of car/walk trips to school and is proposed to be modified or replaced in 2018/19.

2.5.4 Active and sustainable transport mode share

50%

60%

70%

80%

90%

100%

Jul-15

Se

p-15

No

v-15

Jan-1

6

Ma

r-16

Ma

y-16

Jul-16

Se

p-16

No

v-16

Jan-1

7

Ma

r-17

Ma

y-17

Jul-17

Se

p-17

No

v-17

Jan-1

8

Ma

r-18

Ma

y-18

AT

off

-str

ee

t p

ea

k o

ccu

pa

nc

y %

AT Off-Street Peak Occupancy 80% - 90% Target Range

50%

60%

70%

80%

90%

100%

Jun-15

Au

g-15

Oct-1

5

Dec-1

5

Feb-1

6

Ap

r-16

Jun-16

Au

g-16

Oct-1

6

Dec-1

6

Feb-1

7

Ap

r-17

Jun-17

Au

g-17

Oct-1

7

Dec-1

7

Feb-1

8

Ap

r-18

Jun-18

On

str

eet

pe

ak o

cc

up

anc

y %

On Street Peak OccupancySOI Target (within 70–90% range)12 month rolling average

0

5,000

10,000

15,000

20,000

25,000

30,000

201

2/13

201

3/14

201

4/15

201

5/16

201

6/17

201

7/18

Nu

mb

er

of

ca

r tr

ips

avo

ided

Actual SOI Target

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

201

6/17

201

7/18

% o

f ac

tive

an

d s

ust

ain

abl

e m

od

e sh

are

Schools with Travelwise ProgrammeAM Commuters with Commute ProgrammeSOI Target

.Page 28 .

Table of Contents
















.Page 29 .


3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all urban roads

Target met (12 month rolling average = 85.0%, SOI target of 85%). The December 2017 result was 78%.

These data relate to jobs dispatched to our maintenance contractors by the call centre. It does not include escalations or queries sent to the AT area engineer to resolve and then dispatch to the contractor. These data will become available when CRM15 allows for queuing and the measuring of individual response times in light of the organisation's 10 day customer response service level.

Target reported annually in March.

The 2016/17 result for road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all rural roads was 94% (down two percentage points on 2015/16).

3.2 Percentage of customer service requests relating to roads and footpaths which receive a response within specified time frames


The 2016/17 result for road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all urban roads was 87% (unchanged from 2015/16).

Target not met.

The Local Road DSI target for the 2017 calendar year is 537. The 12 month rolling total to September 2017 is 741, 37% higher than the target trajectory of 540, and 40% higher than for the 12 months to September 2016. For the 12 months to the end of September 2017, Local Road deaths have increased by 81% (from 31 to 56) and Local Road serious injuries have increased by 38% (from 498 to 685).

Please note that there is a three month time lag for local road death and serious injuries information, and that monthly figures can vary over time due to Police investigation outcomes and reporting timelines.

3.4 Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for all rural roads

3.1 Change from the previous financial year in the number of fatalities and serious injury crashes on the local road network, expressed as a number

70%

75%

80%

85%

90%

95%

100%

201

3/14

201

4/15

201

5/16

201

6/17

201

7/18

Ro

ad

Ma

inte

na

nc

e S

tan

dar

ds

%

Actual Urban SOI Target - Urban

75%

80%

85%

90%

95%

100%

Jul-16

Se

p-16

Nov-1

6

Jan-1

7

Ma

r-17

Ma

y-17

Jul-17

Se

p-17

Nov-1

7

Jan-1

8

Ma

r-18

Ma

y-18

% o

f re

qu

ests

th

at

rec

eiv

ed

re

spo

ns

e w

ith

in s

pec

ifie

d t

ime

fra

me

Actual 12 Month Rolling Average

SOI Target (85%)

70%

75%

80%

85%

90%

95%

100%

201

3/14

201

4/15

201

5/16

201

6/17

201

7/18

Ro

ad

Ma

inte

na

nc

e S

tan

da

rds

%

Actual Rural SOI Target - Rural

0

100

200

300

400

500

600

700

800

201

0

201

1

201

2

201

3

201

4

201

5

201

6

12m

ths to Jan

17

12m

ths to F

eb17

12m

ths to M

ar1712

mth

s to Apr1

712

mth

s to May1

712

mth

s to Jun1

712

mth

s to Jul17

12m

ths to A

ug17

12m

ths to S

ep17

12m

ths to O

ct17

12m

ths to N

ov1

712

mth

s to De

c17

Nu

mb

er

of

de

ath

s a

nd

se

rio

us

inju

rie

s

Serious InjuriesDeaths12 month rolling trajectory to meet SOI Target

.Page 30 .


3.6 Percentage of footpaths in acceptable condition 3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year


The 2016/17 result for the percentage of footpaths in acceptable condition was 99.5% (unchanged from 2015/16).

Due to the need to reprioritise funding to undertake urgent repairs to the sea wall, the 2017/18 programme is not forecast to meet the SOI target of resurfacing / rehabilitating 7.5% of the sealed local road network.

In December 2017, 25.7 km of the local road network was resurfaced / rehabilitated. The completed YTD length of 191.1 km is less than the forecasted YTD length of 207.6 km.

The YTD completed length of 191.1 km is 43% of the 446.1km 2017/18 programme.

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%

201

3/14

201

4/15

201

5/16

201

6/17

201

8/19

Footpaths in acceptable condition SOI Target (99%)

0%

1%

2%

3%

4%

5%

6%

7%

8%

0

10

20

30

40

50

60

70

80

90

100

Jul-1

7

Au

g-17

Se

p-17

Oct-17

Nov-1

7

Dec-1

7

Jan-1

8

Feb-1

8

Ma

r-18

Ap

r-18

Ma

y-18

Jun-1

8

Cu

mu

lati

ve p

rop

ort

ion

of

se

ale

d lo

ca

l ro

ads

th

at

ha

ve b

een

res

urf

ac

ed

/ re

ha

bil

ita

ted

Len

gth

of

res

urf

ac

ing

/ re

ha

bili

tati

on

co

mp

lete

d e

ach

mo

nth

(b

lue

ba

rs)

Length of local roads resurfaced or rehabilitated each month

SOI target (7.5%)

Proportion of sealed local roads that have been resurfaced / rehabilitated

Cumulative 2017/18 forecast

.Page 31 .
















.Page 32 .

4.1 AT monthly activity report – Public transport

4.1.1 Rail business day average boardings

Business day boardings on the rail network averaged 70,843 in the 12 months to December 2017.

This represents a 12.9% increase on the December 2016 figure.

4.1.2 Bus business day average boardings

4.1.3 Percentage of all PT trips using AT HOP

The proportion of all trips using AT HOP was 81.5% in December 2017 (bus 88.8%, rail 80.3%, ferry 32.1%); down from 86.4% in November 2017.

Business day boardings on the bus network averaged 222,400 in the 12 months to December 2017.

This represents a 6.8% increase on the December 2016 figure.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jul-1

5

Se

p-15

Nov-1

5

Jan-1

6

Ma

r-16

Ma

y-16

Jul-1

6

Se

p-16

Nov-1

6

Jan-1

7

Ma

r-17

Ma

y-17

Jul-1

7

Se

p-17

Nov-1

7

Jan-1

8

Ma

r-18

Ma

y-18

Total Bus Rail Ferry

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

Jul-15

Se

p-15

Nov-1

5

Jan-16

Ma

r-16

Ma

y-16

Jul-16

Se

p-16

Nov-1

6

Jan-17

Ma

r-17

Ma

y-17

Jul-17

Se

p-17

Nov-1

7

Jan-18

Ma

r-18

Ma

y-18

Bu

sin

es

s d

ay

bo

ard

ing

s

12 Month Rolling Average Monthly result

0

50,000

100,000

150,000

200,000

250,000

300,000

Jul-15S

ep-1

5N

ov-1

5Jan

-16

Mar-16

May-16

Jul-16S

ep-1

6N

ov-1

6Jan

-17

Mar-17

May-17

Jul-17S

ep-1

7N

ov-1

7Jan

-18

Mar-18

May-18

Bu

sin

es

s d

ay

bo

ard

ing

s

12 Month Rolling Average Monthly result

.Page 33 .

4.1 AT monthly activity report – Public transport

4.1.4 Rail service performance 4.1.5 Rail punctuality (based on arrival at final destination)

Punctuality in this figure is based on the percentage of rail services that arrive within 5 minutes of schedule at their final destination.

Using this measure, rail service punctuality for the month of December 2017 was 96.2% and 96.3% for the 12 months to December 2017.

4.1.6 Rail service delivery (based on arrival at final destination)

This measure is based on the percentage of rail services that arrive at their final destination.

Rail service delivery for the month of December 2017 was 98.2% and 98.2% for the 12 months to December 2017.

60%

65%

70%

75%

80%

85%

90%

95%

100%

Jul-14

Se

p-14

No

v-14

Jan-15

Mar-1

5M

ay-15Jul-1

5S

ep-1

5N

ov-1

5Jan-1

6M

ar-16

May-16

Jul-16

Se

p-16

No

v-16

Jan-17

Mar-1

7M

ay-17Jul-1

7S

ep-1

7N

ov-1

7Jan-1

8M

ar-18

May-18

Rail Punctuality Actual

12 Month Rolling Average

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%Jul-1

4S

ep-1

4N

ov-14

Jan-15

Mar-1

5M

ay-15Jul-1

5S

ep-1

5N

ov-15

Jan-16

Mar-1

6M

ay-16Jul-1

6S

ep-1

6N

ov-16

Jan-17

Mar-1

7M

ay-17Jul-1

7S

ep-1

7N

ov-17

Jan-18

Mar-1

8M

ay-18

Rail Service Delivery Actual

12 Month Rolling Average

.Page 34 .

4.2 AT monthly activity report – Road operations and maintenance

The Auckland Transport Operations Centre (ATOC) is a multi-agency initiative that manages incidents on both AT’s local road and NZTA’s state highway networks. The centre is

responsible for managing incidents from Taupo to Cape Reinga.

4.2.1 Heavy vehicle permits processed (overweight + high productivity)

In December 2017, 43 Overweight permit applications and 139 HPMV permit applications were processed. 182 permits (100%) were processed within the KPI target timeframes (2 days for single and multi trip, 3 days for continuous trip and 4 days for HPMV permits).

4.2.2 ATOC managed incidents

The figure shows the number of significant, serious, headline and catastrophic incidents managed by ATOC each month.

ATOC managed 106 significant and 43 serious incidents during December 2017.

0

50

100

150

200

250

Jul-1

7

Aug

-17

Sep

-17

Oct-1

7

Nov-17

Dec-17

Jan

-18

Fe

b-18

Ma

r-18

Apr-1

8

Ma

y-18

Jun

-18

Nu

mb

er

of

road

net

wo

rk in

cid

ents

Significant Serious Headline Catastrophic

80%

85%

90%

95%

100%

0

50

100

150

200

250

300

350

400

450

500

Jan-1

6

Ma

r-16

Ma

y-16

Jul-16

Se

p-16

No

v-16

Jan-1

7

Ma

r-17

Ma

y-17

Jul-17

Se

p-17

No

v-17

Jan-1

8

Ma

r-18

Ma

y-18

Nu

mb

er o

f p

erm

its

Number of HPMV permits processedNumber of overweight permits processed% of permits processed within target timeframes

.Page 35 .

4.3 AT monthly activity report – Customer response

AT Metro Call CentreCall volumes increased 14% compared to November 2017, but decreased 11% compared to December 2016. The service level decreased one percentage point compared to November 2017.

AT HopCall volumes decreased 19% compared to November 2017. The service level increased by four percentage points compared to November 2017.

Auckland Council (AT-related calls) – 24 HoursCall volumes increased by 21% compared to November 2017. The service level decreased by nine percentage points compared to November 2017.

4.3.1 Website visits

There was a 6% decrease in visits to the Auckland Transport website in December 2017 (compared to November 2017).

Data for mobile app sessions up to August 2016 were for the previous AT app. Data for the new mobile app are not reported as the analytics are not available.

4.3.2 Call centre incoming calls and service levels

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

Jul-1

5

Se

p-15

Nov-1

5

Jan-1

6

Ma

r-16

Ma

y-16

Jul-1

6

Se

p-16

Nov-1

6

Jan-1

7

Ma

r-17

Ma

y-17

Jul-1

7

Se

p-17

Nov-1

7

Jan-1

8

Ma

r-18

Ma

y-18

We

bs

ite

vis

its

(T

ho

us

an

ds)

AT website Mobile app sessions

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0

20,000

40,000

60,000

80,000

100,000

120,000

Jul-15S

ep-1

5N

ov-1

5Jan

-16

Mar-16

May-16

Jul-16S

ep-1

6N

ov-1

6Jan

-17

Mar-17

May-17

Jul-17S

ep-1

7N

ov-1

7Jan

-18

Mar-18

May-18

Se

rvic

e l

eve

ls

Nu

mb

er

of

ca

lls

HOP call volumesAC (AT related) call volumes - 24 hoursAT Metro call volumesAT Metro service levelAC (AT-related) service levelHOP service level

Open Session Quarterly and Monthly Transport …...Agenda item no. 11.1 Open Session Attachments...

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