Open Session Quarterly and Monthly Transport IndicatorsAugust 2015. In September 2015 diesel prices...

Board Meeting| 27 October 2015 Agenda item no. 11.2

Open Session

Quarterly and Monthly Transport Indicators

Recommendation

That the Board:

i. Receives this report.

Executive summary

The attached monthly indicators report provides an overview of AT’s performance against its Statement of Intent (SOI) performance measures. It also provides supplementary information on AT’s public transport, road operations and maintenance, and customer response activities.

The monthly report:

Presents AT-focussed performance statistics, and

Signals whether the organisation is currently on target to meet its year end performance measures.

The report is supplemented this month by the first quarterly report which presents:

Wider information on non-AT factors that impact on the transport system, and

A more in-depth analysis of AT performance results, year-end targets, and any planned corrective action required to ensure performance targets are met.

SOI summary

Prioritise rapid, high frequency public transport Two SOI measures – both on target to meet performance measures

Transform and elevate customer focus and experience

Seven SOI measures – three on target to exceed performance measures, three on target to meet performance measures, one not on target to meet performance measure

Build network optimisation and resilience Seventeen SOI measures – three on target to exceed performance measures, ten on target to meet performance measures, one not on target to meet performance measure, three reported annually with no update this month


Open Session

SOI summary

Ensure a sustainable funding model One SOI measure – on target to meet performance measure

Develop creative, adaptive, innovative implementation

Two SOI measures – one reported quarterly and one annually with no update for either this month

Please note that solid black bullet points below illustrate information relating to an SOI target.

Other related measures are also provided for the Board’s information. These are shown using white bullet points.

Prioritise rapid, high frequency public transport

SOI summary

Two SOI measures – both on target to meet performance measures

Auckland public transport patronage totalled 80,443,418 passenger boardings for the 12 months to September 2015, increase of +0.5% on the 12 months to August 2015 and 8.8% on the 12 months to September 2014. September 2015 monthly patronage was 6,985,152, an increase of 372,449 boardings or +5.6% on September 2014, normalised to ~ +5.6% accounting for special event patronage.

Rapid and Frequent services totalled 31,251,047 passenger boardings for the 12 months to September 2015, an increase of +1.0% on the 12 months to August 2015. Rapid and Frequent services patronage for September 2015 was 2,834,417, an increase of 305,652 boardings or +12.1% on September 2014.

o Train services totalled 14,636,933 passenger boardings for the 12 months to September 2015, an increase of +1.7% on the 12 months to August 2015 and +22.8% on the 12 months to September 2014. Patronage for September 2015 was 1,362,323, an increase of 243,093 boardings or +21.7% on September 2014, normalised to ~ +21.8%.

o Bus services totalled 60,180,410 passenger boardings for the 12 months to September 2015, an increase of +0.2% on the 12 months to August 2015 and +5.7% on the 12 months to September 2014. Bus services patronage for September 2015 was 5,218,320, an increase of 96,273 boardings or +1.9% on September 2014, normalised to ~ +1.9%.


Open Session

o Ferry services totalled 5,626,075 passenger boardings for the 12 months to September 2015, an increase of +0.6% on the 12 months to August 2015 and +10.2% on the 12 months to September 2014. Ferry services patronage for September 2015 was 404,509, an increase of 33,083 boardings or +8.9% on September 2014, normalised to ~ +8.9%.

o The proportion of all trips utilising AT HOP was 73.8% in September 2015 (Bus 75.9%, Rail 79.5%, Ferry 27.3%); down from 73.9% in August 2015.

Transform and elevate customer focus and experience

SOI summary

Seven SOI measures – three on target to exceed performance measures, three on target to meet performance measures, one not on target to meet performance measure

Public transport weighted average punctuality in September 2015 was 95.8% (Bus 94.9%, Rail 98.4%, Ferry 98.2%).

90% of customer service requests relating to roads and footpaths received a response within AT’s specified timeframes.1

There were 454 deaths and serious injuries on the local road network in the 12 months to July 2015. The SOI target is to reduce this to 390 during 2015/16.

AT’s quarterly customer satisfaction survey results are available this month and show that:

84% of passengers were satisfied with their public transport service (Bus 83%, Rail 83%, Ferry 89%).

70% of residents were satisfied with the quality of roads in Auckland, with 64% satisfied with the quality of footpaths, and 65% satisfied with road safety in the Auckland region.

1 Please note this result does not yet include all customer service requests received by AT. Additional information will be available once AT’s CRM is upgraded to provide the required details for all requests received.


Open Session

Build network optimisation and resilience

SOI summary

Seventeen SOI measures – three on target to exceed performance measures, ten on target to meet performance measures, one not on target to meet performance measure, three reported annually with no update this month

Arterial road peak productivity averaged 59.4% in September 2015, down from 61.3% in August 2015, but up from 53.9% in September 2014. The 12 month average to September 2015 was 55.7%.

For the 12 months to September 2015, baseline travel times were maintained on all ten key freight routes monitored under AT’s SOI. During the month of September 2015, baseline travel times were maintained on eight of the ten routes.

38.6kms of the local road network was resurfaced / rehabilitated during September 2015.

Road maintenance standards will be reported in the March 2016 monthly report.

Footpath condition results will be reported in the March 2016 monthly report.

4.2kms of cycleway were added to the regional cycle network during the July to September 2015 period.

A total of 918,479 cycle trips were recorded for the 12 months to September 2015 across the nine key sites monitored by AT. This represents an increase of 2.1% on the 12 months to September 2014.

o Cycle trips in the month of September 2015 were 4.4% higher than in September 2014 across the nine key sites monitored by AT.

o In September 2015, 23.3% of the arterial network was congested in the AM peak; compared with 18.9% in September 2014. The 12 month average to September 2015 is 20.5%.


Open Session

Ensure a sustainable funding model

SOI summary

One SOI measure – on target to meet performance measure

The PT farebox recovery ratio was 47.9% in August 2015.

Develop creative, adaptive, innovative implementation

SOI summary

Two SOI measures – one reported quarterly and one annually with no update for either this month

The number of car trips avoided through travel planning initiatives will be measured next in the June 2016 monthly report.

On-street parking occupancy will be reported next in the November 2015 monthly report.

o Off-street parking occupancy in three CBD car parking buildings (Civic, Downtown and Victoria Street) during the peak four hours in September 2015 was 88.3%.

Attachment

Attachment Number Description

1 Auckland Transport Quarterly Indicators Report 2015/16 – September 2015

2 Auckland Transport Monthly Indicators Report 2015/16 – September 2015


Open Session

Document ownership

Submitted by Jesse Colquhoun

ITP Manager

Christine Perrins

Manager Strategic Transport Planning

Recommended by Peter Clark

Chief Strategy Officer

Approved for submission David Warburton

Chief Executive

Auckland Transport Quarterly Indicators Report 2015/16

September 2015

Attachment 1

Table of Contents

1. Executive summary

2. External indicators

3. Performance by Strategic Theme

3.1 Prioritise rapid, high frequency public transport

3.2 Transform and elevate customer focus and experience

3.3 Build network optimisation and resilience

3.4 Ensure a sustainable funding model

3.5 Develop creative, adaptive, innovative implementation

1 Executive summary

SOI performance summary

16 SOI measures are on target to meet year end performance measures. Seven are on target to exceed.

The following two are not on target to meet year end performance measures:

1) Fatalities and serious injury crashes on the local road network

Reasons / explanations are detailed in page 10 of this quarterly report

2) Annual number of cycling trips in designated areas in Auckland (all day)

Reasons / explanations are detailed in page 11 of this quarterly report

Performance results for four measures are not yet available. Three measures will be made available in March 2016,

with the final measure in June 2016.

29 SOI measures

• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)

• Data not available

Table of Contents

1. Executive summary









2.1 ANZ Truckometer 2.2 Monthly fuel prices

The average petrol

price has plateaued

in September after a

3.4% decrease in

August 2015. In

September 2015

diesel prices have

increased by 1.7%

compared to August

2015.

Source: Ministry of

Business,

Employment and

Innovation

The ANZ Truckometer

uses NZTA traffic data

as an indicator of

national economic

activity. The September

2015 heavy traffic index

rose by 1.7%

(seasonally adjusted).

GDP growth in the June

quarter was 0.4%, up

from 0.2% in the March

quarter.

Source: ANZ

Truckometer

2.4 State Highway average daily traffic volumes

Compared to August

2014, average daily

traffic volumes in

August 2015 were up

3.5% on SH1 at

Drury, up 1% on SH1

at Tip Top Corner, up

1% on the Auckland

Harbour Bridge and

up 7.2% on SH1

between Orewa-

Puhoi.

Source: NZTA Data

2.3 Auckland fuel sales

Total petrol sales for

the year to August 2015

were 4.6% higher than

August 2014. Diesel

sales in August 2015

were 1% higher than

August 2014.

Source: Auckland

Council fuel tax returns

70

90

110

130

150

170

190

210

230

Jul-0

6

Feb-0

7

Se

p-0

7

Ap

r-08

Nov-0

8

Jun

-09

Ja

n-1

0

Au

g-1

0

Ma

r-11

Oct-1

1

Ma

y-1

2

Dec-1

2

Jul-1

3

Feb-1

4

Se

p-1

4

Ap

r-15

Nov-1

5

Jun

-16

Ce

nts

pe

r lit

re

Diesel Petrol 91

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

200,000

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

Nov-1

4

Dec-1

4

Jan

-15

Fe

b-1

5

Mar-1

5

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

Nov-1

5

Dec-1

5

Ja

n-1

6

Feb-1

6

Mar-1

6

Ap

r-16

May-1

6

Jun

-16

Avera

ge

da

ily tra

ffic

volu

mes

SH1 Orewa-Puhoi Auckland Harbour Bridge

SH1 'Tip Top Corner' SH1 Drury

$39,000

$41,000

$43,000

$45,000

$47,000

$49,000

$51,000

$53,000

$55,000

$57,000

850

950

1050

1150

1250

1350

1450

Ju

l-04

Ju

n-0

5

May-0

6

Ap

r-07

Mar-0

8

Feb-0

9

Ja

n-1

0

Dec-1

0

Nov-1

1

Oct-1

2

Se

p-1

3

Au

g-1

4

Ju

l-15

Ju

n-1

6

GD

P $

m

Tru

cko

me

ter

co

un

ts

ANZ Heavy Traffic Index (LHS) Jan 04=1000

GDP $m (RHS)

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

Jul-0

8

Dec-0

8

Ma

y-0

9

Oct-0

9

Mar-1

0

Au

g-1

0

Jan

-11

Jun

-11

Nov-1

1

Ap

r-12

Se

p-1

2

Feb-1

3

Jul-1

3

Dec-1

3

Ma

y-1

4

Oct-1

4

Mar-1

5

Au

g-1

5

Jan

-16

Jun

-16

Litre

s (

mill

ion

s)

Petrol Diesel Total


Auckland

employment in the

June 2015 quarter

totalled 791,500, up

3.9% on June 2014.

Unemployment

totalled 53,000 in the

June 2015 quarter,

up 3.9% from June

2014 but down 10.8%

from March 2015.

Source: Statistics NZ

Quarterly Labour

Force Survey

2.5 Auckland economic activity 2.6 Auckland labour force

Economic activity

increased 0.7% in the

June 2015 quarter; the

11th consecutive

quarterly rise. The year-

on-year growth rate for

Auckland was 4.5%.

Nationally, annual

average growth slowed

to 3.5%, a 2-year low.

Source: ANZ Regional

Trends: Auckland

2.7 Auckland dwelling consents issued

741 consents were

issued in August

2015, up 6.9% on

August 2014. The

12 month rolling

total to August

2015 was 17.1%

higher than the

August 2014 figure.

Source: Statistics

NZ

-4

-3

-2

-1

0

1

2

3

4

5

6

Jul-0

5

Feb-0

6

Se

p-0

6

Ap

r-07

Nov-0

7

Jun

-08

Ja

n-0

9

Au

g-0

9

Mar-1

0

Oct-1

0

May-1

1

De

c-1

1

Ju

l-12

Feb-1

3

Se

p-1

3

Ap

r-14

No

v-1

4

Ju

n-1

5

Jan

-16

%

Auckland Quarterly Growth Auckland Annual Growth

National Annual Growth

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

-

200

400

600

800

1,000

1,200

Ju

l-09

Nov-0

9

Mar-1

0

Jul-1

0

Nov-1

0

Mar-1

1

Jul-1

1

Nov-1

1

Ma

r-12

Ju

l-12

No

v-1

2

Mar-1

3

Jul-1

3

Nov-1

3

Mar-1

4

Jul-1

4

Nov-1

4

Ma

r-15

Ju

l-15

No

v-1

5

Ma

r-16

12

mo

nth

ro

llin

g to

tal

Num

be

r of con

sen

ts

Monthly (LHS) 12 Month Rolling total (RHS)

20

30

40

50

60

70

80

90

100

0

200

400

600

800

1000

1200

Ju

l-04

Jun

-05

Ma

y-0

6

Ap

r-07

Mar-0

8

Fe

b-0

9

Jan

-10

Dec-1

0

Nov-1

1

Oct-1

2

Se

p-1

3

Au

g-1

4

Ju

l-15

Jun

-16

% o

f la

bo

ur

forc

e e

mp

loye

d

Num

be

r of pe

op

le

Employed Unemployed % of Labour Force Employed

2. External Indicators

2.8 Auckland Airport passenger movements 2.9 Auckland car registrations

A total of 15.9 million

passenger movements

were recorded through

Auckland airport in the

year to August 2015, an

increase of 5.4% on the

year to August 2014.

In the month of August

2015, international

passenger numbers were

up 5.4% and domestic

passengers up by 4%

compared to August 2014.

Source: AIAL monthly

traffic report

This graph shows the

number of cars first

registered to an

Auckland postal code.

There were 9,990

Auckland car

registrations in

September 2015, 11.4%

higher than September

2014. Car registrations

outside of Auckland

reduced 0.4%.

Source: NZTA Vehicle

registration Centre

0

1

2

3

4

5

6

7

8

9

10

Jul-0

8

Dec-0

8

May-0

9

Oct-0

9

Ma

r-10

Au

g-1

0

Jan

-11

Jun

-11

Nov-1

1

Ap

r-12

Se

p-1

2

Fe

b-1

3

Ju

l-13

Dec-1

3

May-1

4

Oct-1

4

Mar-1

5

Au

g-1

5

Ja

n-1

6

Ju

n-1

6

Pa

sse

ng

er

mo

ve

me

nts

(m

illio

ns)

International Domestic

-

2,000

4,000

6,000

8,000

10,000

12,000

Jul-0

2

Jun

-03

May-0

4

Ap

r-05

Mar-0

6

Feb-0

7

Jan

-08

Dec-0

8

Nov-0

9

Oct-1

0

Se

p-1

1

Au

g-1

2

Jul-1

3

Jun

-14

Ma

y-1

5

Ap

r-16

Au

ckla

nd

Car

Reg

istr

atio

n

Auckland Car Registration

12 month rolling average (Auckland)

1. Executive Summary

2. External Indicators








Performance and future outlook

Total public transport boardings

Total public transport boardings are running slightly below the level required to meet the year end SOI target. However

12 month rolling totals are currently within 2.5% of the target.

July 2015 = 79,729, 352

August 2015 = 80,070,969

Septemer 2015 = 80,443,418

Boardings on rapid and frequent services

Quarter 1 saw higher RTN + FTN growth rates than total boardings which aligns with the SOI target.

Measure Commentary

Patronage growth is tracking slightly below the amount required to

meet the year end performance measure, but is within 2.5% of the

target.

RTN + FTN boardings are growing faster than total boardings

Quarter

4

Quarter

3

Quarter

2

Quarter

1

SOI 2015/16 Year

End Target

84.47 million

Increase at faster rate

than total boardings

Strategic theme

Prioritise rapid,

high frequency

public transport

Measure


Boardings on rapid or frequent network (rail,

busway, FTN bus)



2 SOI measures



PT punctuality (weighted average across all modes) 92%

Satisfaction with the quality of roads in Auckland (70%) is

consistent with September 2014 result (70%).

Quarter

2

Quarter

3

Quarter

4

Transform and

elevate customer

focus and

experience

Percentage of public transport passengers satisfied

with their public transport service

Percentage of residents satisfied with the quality of

roads in the Auckland region

Strategic theme Measure Measure Commentary

Overall satisfaction with public transport services (84%) is up 2%

compared to the September 2014 result (82%).

Satisfaction with the quality of footpaths in Auckland (64%) is up 1%

compared to the September 2014 result (63%).

Satisfaction with road safety in Auckland (65%) is up 2% compared

to the September 2014 result (63%).

Public transport weighted average punctuality for September 2015

was 95.8%. Exceeding the SOI target by 3.8%.

September 2015 result = 90% which is above the 85% SOI target.

Please note that this result does not yet include all customer service

requests.

Deaths and serious injuries (DSI)

Fatal and serious injury crashes on the local road network have been steadily rising since February, particularly in the

rural south areas of Auckland. In response, Auckland Transport has been supporting NZ Police’s targeted enforcement

initiatives with education and awareness campaigns where possible.

The July 2015 12 month DSI rolling total of 454 is 15% higher than the July target, and is 13% higher than the period

ending July 2014. Local road deaths have increased by 20% between July 2014 and July 2015 (from 30 to 36), and

serious injuries have increased by 13% (from 371 to 418).

Please note that there is a two month time lag for local road serious injuries information and that monthly road deaths

and serious injuries numbers can vary over time due to Police investigation outcomes and reporting timelines.

Percentage of residents satisfied with road safety in

the Auckland region

Change from the previous financial year in the

number of fatalities and serious injury crashes on

the local road network, expressed as a number

Percentage of residents satisfied with the quality of

footpaths in the Auckland region

SOI 2015/16 Year

End Target

83%

70%

65%

60%

Reduce by at

least 9

85%

Quarter

1

There has been an increase in deaths and serious injuries in

Auckland. AT is not on target to meet this SOI performance

measure. See below for detailed commentary.

Percentage of customer service requests relating to

roads and footpaths which receive a response

within specified time frames

Target not met


7 SOI measures




SEART E

SEART W

Harris E

Harris W

GSR N

GSR S

Kaka E

Kaka W

Wairau W

Wairau E

Maintain

baseline

travel

times for

the 85th

percentile

Build network

optimisation and

resilience

Strategic theme Measure

8%

Percentage of footpaths in acceptable condition (as

defined by AT's AMP)99%

Road maintenance standards (ride quality) as

measured by smooth travel exposure (STE) for all

urban and rural roads

Percentage of the sealed local road network that is

resurfaced

Arterial road productivity

New cycleways added to regional cycle network

Annual number of cycling trips in designated areas

in Auckland (all day)

12 month rolling average travel times are within baseline SOI

targets for all ten key freight routes.

Individual monthly travel times targets have not been met on Great

South Road in August and September. See below for additional

commentary.

Travel times on key freight routes

SOI 2015/16 Year

End Target

54% of the ideal achieved

7.4 km

1.1 million

Rural 93%

Urban 83%

Measure Commentary

The 12 month rolling average to September 2015 is 55.7%, which

is 1.7% above the SOI target

4.2km of new cycleways were built between July and September

2015. AT is on target to complete 7.4km by June 2016.

Data for this measure is collected on an annual basis through a

network condition survey. The 2015/16 result will be available in the

March 2016 indicators report.

0.8% of the network has been resfuraced / rehabilitated in the July -

September period. This is ahead of target at this time of year, but

year end performance is expected to align with the SOI target.

Travel time on key freight routes: Travel times above the SOI targets were recorded along Great South Road in August and

September 2015. This is due to technical issues at a key signalled intersection. These have now been resolved and will result in

improved travel times along this route going forward.

Cycle trips in designated areas: Cycling counts remain below the numbers required to meet AT's year end SOI target of 1.1m.

July 2015 = 911,350

August 2015 = 915,664

September = 918,479

The Spring cycle programme is now underway with a range of events and campaigns to encourage people to get back on their

bikes. This, alongside the completion of the Upper Harbour Drive Cycleway, should start to show an increase in the number of

journeys taken.

The 12 month rolling total to September 2015 (918,479) is below

target. Recent observed growth rates will not be sufficient to

achieve the year end SOI target.

Data for this measure is collected on an annual basis through a

network condition survey. The 2015/16 result will be available in the

March 2016 indicators report.

Quarter

2

Quarter

1

Quarter

4

Quarter

3

17 SOI measures



SOI 2015/16 Year

End Target

46-48%

Ensure a

sustainable

funding model

PT farebox recovery

Strategic theme MeasureQuarter

4

PT farebox recovery

Combined farebox recovery has increased from 45.4% in August 2014 to 47.9% in August 2015. This indicates farebox

revenue is increasing higher than service costs.

Results for individual modes are as follows:

Ferry 78.3%

Bus 51.0%

Rail 31.8%

Please note that there is a one month time lag for farebox recovery information. As such, this report analyses August

2015 results against the SOI target.

Measure Commentary

Total public transport farebox recovery in August 2015 was

47.9%.

Quarter

1

Quarter

2

Quarter

3



1 SOI measure

3.5 Develop creative , adaptive, innovative implementation


17,500

Measure Commentary

August 2015 result = 89.5% which is within the 70% - 90% SOI

target.

Parking occupancy rates (peak 4-hour, on street)

Parking occupancy has increased from 84.1% in August 2014 to 89.5% in August 2015. The current result is within the

SOI target range.

SOI 2015/16 Year

End Target

Develop creative,

adaptive,

innovative

implementation

Strategic themeQuarter

2

Quarter

1

70% - 90%

Quarter

3

2015/16 result will be available in the June 2016 indicators report.

Quarter

4Measure

Parking occupancy rates (peak 4-hour, on street)

Number of car trips avoided through travel planning

initiatives

• On target to exceed performance measure (more than 2.5% above target)• On target to met performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)


2 SOI measures

Auckland Transport Monthly Indicators Report 2015/16

September 2015

Attachment 2

Table of Contents

1. Summary of indicators

1.1 SOI performance measures

1.2 DIA mandatory performance measures

1.3 AT Metro patronage preakdown

2. Key monthly indicators by Strategic Theme






3. DIA mandatory measures

4. AT monthly activity report

4.1 Public transport

4.2 Road operations and maintenance

4.3 Customer response


Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Maintain

baseline

travel times

for the 85th

percentile

60%

92%

54% of the ideal achieved

July - September delivery:

4.2 km

12 month rolling total:

918,479

12 month rolling average

travel times:

SEART E - 11mins

SEART W - 10mins

Harris E - 11mins

Harris W - 10mins

GSR N - 11mins

GSR S - 11mins

Kaka E - 8mins

Kaka W - 7mins

Wairau W - 8mins

Wairau E - 8mins

Page 17

Page 17

Page 18 - 20

Measure

Percentage of public transport passengers

satisfied with their public transport service

Percentage of residents satisfied with the

quality of roads in the Auckland region

Percentage of residents satisfied with the

quality of footpaths in the Auckland region

Percentage of residents satisfied with road

safety in the Auckland region

PT punctuality (weighted average across all

modes)

Arterial road productivity

SOI 2015/16

Year End Target

84.47 million

Increase at faster rate than

total boardings

83%

70%

65%

Prioritise rapid,

high frequency

public transport

New cycleways added to regional cycle

network

Annual number of cycling trips in designated

areas in Auckland (all day)

Travel times on key freight routes

7.4 km

1.1 million

SEART E

SEART W

Harris E

Harris W

GSR N

GSR S

Kaka E

Kaka W

Wairau W

Wairau E


Boardings on rapid or frequent network

(rail, busway, FTN bus)

Strategic theme

Transform and

elevate customer

focus and

experience

Build network

optimisation and

resilience

Reference Page

Page 12

Page 13

Page 14

Page 15

Page 15

Page 15

Page 16

Page 17

Current

Performance

12 month rolling total:

80.44m

RTN + FTN boardings

3.2% growth > Total

boardings 1.5% growth

September result: 84%




September result: 95.8%

12 month rolling average:

55.7%




Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunCurrent

Performance

August result: 47.9%

August result: 89.5%

N/A

Reference Page

Page 21

Page 22

Page 22

SOI 2015/16

Year End Target

46-48%

Measure

PT farebox recovery

Strategic theme

Ensure a sustainable

funding model

Develop creative,

adaptive,

innovative

implementation

70% - 90%

17,500

Parking occupancy rates (peak 4-hour, on

street)

Number of car trips avoided through travel

planning initiatives



1.2 Department of Internal Affairs (DIA) mandatory performance measures1

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

1 The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '

SOI 2015/16

Year End TargetReference Slide

8%

99%

Measure

Change from the previous financial year in

the number of fatalities and serious injury

crashes on the local road network, expressed

as a number.

Percentage of customer service requests

relating to roads and footpaths which receive

a response within specified time frames

Road maintenance standards (ride quality) as

measured by smooth travel exposure (STE)

for all urban and rural roads

Percentage of the sealed local road network

that is resurfaced

Percentage of footpaths in acceptable

condition (as defined by AT's AMP)

Build network

optimisation and

resilience

Reduce by at least 9

(=390)

85%

Rural 93%

Urban 83%

Transform and

elevate customer

focus and

experience

Strategic theme

Page 25

Page 25

Current

Performance

12 month rolling total: 454


N/A

July - September delivery:

0.8%

N/A

Page 24

Page 24



1.3 AT Metro patronage breakdown

Actual%

Change Target

%

Variance Actual Target

%

Variance

1. Bus Total: 5,218,320 1.9% 5,370,289 -2.9% 15,691,721 2.5% 16,050,473 -2.3% 62,700,000

2. Train (Rapid) Total: 1,362,323 21.7% 1,347,317 1.1% 4,110,297 21.2% 4,047,168 1.5% 16,000,000

3. Ferry (Connector Local) Total: 404,509 8.9% 387,098 4.3% 1,208,220 8.0% 1,165,731 3.5% 5,770,000

Total Patronage 6,985,152 5.6% 7,104,704 -1.7% 21,010,238 6.0% 21,263,372 -1.2% 84,470,000

Rapid and Frequent 2,834,417 12.1% 2,821,363 0.5% 8,561,592 12.7% 8,452,729 1.3% 33,210,000

This YearPrevious

Year% Change # Change

Normalised

% ChangePatronage

% Change

Prev Month

% Change

Prev Year

Change

Prev YearPatronage

Change

Prev

Year

%

Change

Prev

Year

1. Bus Total: 5,218,320 5,122,047 1.9% 96,273 1.9% 60,180,410 0.2% 5.7% 3,252,983 15,691,721 384,072 2.5%

- Busway (Rapid) Bus 314,047 289,779 8.4% 24,267 3,542,526 0.7% 954,629 70,466 8.0%

- Frequent Bus 1,158,048 1,119,757 3.4% 38,291 13,071,588 0.3% 3,496,666 171,191 5.1%

- Connector Local Targeted Bus 3,746,226 3,712,511 0.9% 33,714 43,566,296 0.1% 11,240,426 142,415 1.3%

2. Train (Rapid) Total: 1,362,323 1,119,230 21.7% 243,093 21.8% 14,636,933 1.7% 22.8% 2,713,586 4,110,297 720,111 21.2%

- Western Line 442,632 390,363 13.4% 52,269 4,982,900 1.1% 13.1% 576,032 1,359,638 137,449 11.2%

- Southern Line 449,245 342,247 30.4% 106,998 4,520,115 2.4% 20.7% 802,486 1,368,588 315,121 29.9%

- Pukekohe Line 12,757 12,030 6.0% 727 161,488 0.5% 17.1% 23,594 40,988 2,296 5.9%

- Eastern Line 364,165 287,974 26.5% 76,191 3,884,169 2.0% 41.6% 1,141,947 1,098,787 243,378 28.5%

- Onehunga Line 93,524 86,616 8.0% 6,908 1,088,261 0.6% 21.6% 193,121 283,284 24,163 9.3%

3. Ferry (Connector Local) Total: 404,509 371,426 8.9% 33,083 8.9% 5,626,075 0.6% 10.2% 519,360 1,208,220 89,686 8.0%

- Contract 102,531 91,602 11.9% 10,929 1,228,329 0.9% 13.1% 142,672 314,445 41,699 15.3%

- Exempt Services 301,978 279,824 7.9% 22,154 4,397,746 0.5% 9.4% 376,688 893,775 47,987 5.7%

Total Patronage 6,985,152 6,612,703 5.6% 372,449 5.6% 80,443,418 0.5% 8.8% 6,485,929 21,010,238 1,193,869 6.0%

Rapid and Frequent 2,834,417 2,528,766 12.1% 305,652 31,251,047 1.0% 8,561,592 961,768 12.7%

Connector Local Targeted 4,150,735 4,083,937 1.6% 66,797 49,192,371 0.1% 12,448,646 232,101 1.9%

Total Patronage 6,985,152 6,612,703 5.6% 372,449 5.6% 80,443,418 0.5% 8.8% 6,485,929 21,010,238 1,193,869 6.0%

September - 2015/16

Month Patronage 12 Month Patronage YTD (from July)

* Normalised % - Change is done at the mode level, as special events is not available at low er service layers.

R&F - Splitting Bus Patronage into its service layers requires origin and destination data gathered from AIFS. Do not currently have the necessary tw o years w orth of data to compute the Change Prev Year.

September - 2015/16Actual v SOI

Month YTD Projected

Forecast

2015/16


-

10

20

30

40

50

60

70

80

90

Jul 2

01

0A

ug 2

010

Se

p 2

010

Oct 2

01

0N

ov 2

010

De

c 2

010

Jan 2

01

1F

eb

201

1M

ar 2

01

1A

pr 2

011

Ma

y 2

01

1Jun 2

01

1Jul 2

01

1A

ug 2

011

Sep 2

011

Oct 2

011

No

v 2

011

De

c 2

011

Jan 2

01

2F

eb

201

2M

ar 2

01

2A

pr 2

012

Ma

y 2

01

2Ju

n 2

01

2Ju

l 201

2A

ug 2

012

Se

p 2

012

Oct 2

012

No

v 2

012

De

c 2

012

Jan 2

01

3F

eb

201

3M

ar 2

01

3A

pr 2

013

Ma

y 2

01

3Jun 2

01

3Jul 2

01

3A

ug 2

013

Sep 2

013

Oct 2

013

No

v 2

013

De

c 2

013

Jan 2

01

4F

eb

201

4M

ar 2

01

4A

pr 2

01

4M

ay 2

01

4Ju

n 2

01

4Ju

l 201

4A

ug 2

014

Sep 2

014

Oct 2

014

No

v 2

014

De

c 2

014

Jan 2

01

5F

eb

201

5M

ar 2

01

5A

pr 2

015

Ma

y 2

01

5Jun 2

01

5Jul 2

01

5A

ug 2

015

Sep 2

015

Oct 2

015

No

v 2

015

De

c 2

015

Jan 2

01

6F

eb

201

6M

ar 2

01

6A

pr 2

01

6M

ay 2

01

6Jun 2

01

6M

illi

on

s

1.3.1 Total patronage (12 month rolling total)

Bus Rail Ferry


0

10

20

30

40

50

60

70

Jul 2

01

0A

ug 2

010

Sep 2

010

Oct 2

010

No

v 2

010

De

c 2

010

Jan 2

01

1F

eb

201

1M

ar 2

01

1A

pr 2

011

Ma

y 2

01

1Jun 2

01

1Jul 2

01

1A

ug 2

011

Sep 2

011

Oct 2

01

1N

ov 2

011

De

c 2

011

Ja

n 2

01

2F

eb

201

2M

ar 2

01

2A

pr 2

012

Ma

y 2

01

2Ju

n 2

01

2Jul 2

01

2A

ug 2

012

Se

p 2

012

Oct 2

012

No

v 2

012

De

c 2

012

Jan 2

01

3F

eb

201

3M

ar 2

01

3A

pr 2

013

Ma

y 2

01

3Jun 2

01

3Jul 2

01

3A

ug 2

013

Sep 2

013

Oct 2

013

No

v 2

013

De

c 2

013

Ja

n 2

01

4F

eb

201

4M

ar 2

01

4A

pr 2

014

Ma

y 2

01

4Jun 2

01

4Jul 2

01

4A

ug 2

014

Se

p 2

014

Oct 2

014

No

v 2

014

De

c 2

014

Jan 2

01

5F

eb

201

5M

ar 2

01

5A

pr 2

015

Ma

y 2

01

5Jun 2

01

5Jul 2

01

5A

ug 2

015

Sep 2

015

Oct 2

015

No

v 2

015

De

c 2

015

Ja

n 2

01

6F

eb

201

6M

ar 2

01

6A

pr 2

01

6M

ay 2

01

6Jun 2

01

6

Mil

lio

ns

1.3.2 Bus patronage (12 month rolling total)

Bus total (service layer details not available pre June 15) Bus - connector, local, targeted Bus - FTN Bus - RTN


0

2

4

6

8

10

12

14

16

Jul 2

01

0A

ug 2

010

Sep 2

010

Oct 2

01

0N

ov 2

010

De

c 2

010

Ja

n 2

01

1F

eb

201

1M

ar 2

01

1A

pr 2

011

Ma

y 2

01

1Jun 2

01

1Jul 2

01

1A

ug 2

011

Se

p 2

011

Oct 2

011

No

v 2

011

De

c 2

011

Jan 2

01

2F

eb

201

2M

ar 2

01

2A

pr 2

012

Ma

y 2

01

2Jun 2

01

2Jul 2

01

2A

ug 2

012

Sep 2

012

Oct 2

012

No

v 2

012

De

c 2

012

Jan 2

01

3F

eb

201

3M

ar 2

01

3A

pr 2

01

3M

ay 2

01

3Jun 2

01

3Jul 2

01

3A

ug 2

013

Sep 2

013

Oct 2

013

No

v 2

013

De

c 2

013

Jan 2

01

4F

eb

201

4M

ar 2

01

4A

pr 2

014

Ma

y 2

01

4Jun 2

01

4Jul 2

01

4A

ug 2

014

Sep 2

014

Oct 2

014

No

v 2

014

De

c 2

014

Jan 2

01

5F

eb

201

5M

ar 2

01

5A

pr 2

015

Ma

y 2

01

5Jun 2

01

5Ju

l 201

5A

ug 2

015

Sep 2

015

Oct 2

01

5N

ov 2

015

De

c 2

015

Jan 2

01

6F

eb

201

6M

ar 2

01

6A

pr 2

016

Ma

y 2

01

6Ju

n 2

01

6

Mil

lio

ns

1.3.3 Rail patronage (12 month rolling total)

Rail


0

1

2

3

4

5

6

Ju

l 20

10

Au

g 2

01

0S

ep

20

10

Oct 2

01

0N

ov 2

01

0D

ec 2

01

0Ja

n 2

01

1F

eb

20

11

Ma

r 20

11

Ap

r 20

11

Ma

y 2

01

1Ju

n 2

01

1Ju

l 20

11

Au

g 2

01

1S

ep

20

11

Oct 2

01

1N

ov 2

01

1D

ec 2

01

1Ja

n 2

01

2F

eb

20

12

Ma

r 20

12

Ap

r 20

12

Ma

y 2

01

2Ju

n 2

01

2Ju

l 20

12

Au

g 2

01

2S

ep

20

12

Oct 2

01

2N

ov 2

01

2D

ec 2

01

2Ja

n 2

01

3F

eb

20

13

Ma

r 20

13

Ap

r 20

13

Ma

y 2

01

3Ju

n 2

01

3Ju

l 20

13

Au

g 2

01

3S

ep

20

13

Oct 2

01

3N

ov 2

01

3D

ec 2

01

3Ja

n 2

01

4F

eb

20

14

Ma

r 20

14

Ap

r 20

14

Ma

y 2

01

4Ju

n 2

01

4Ju

l 20

14

Au

g 2

01

4S

ep

20

14

Oct 2

01

4N

ov 2

01

4D

ec 2

01

4Ja

n 2

01

5F

eb

20

15

Ma

r 20

15

Ap

r 20

15

Ma

y 2

01

5Ju

n 2

01

5Ju

l 20

15

Au

g 2

01

5S

ep

20

15

Oct 2

01

5N

ov 2

01

5D

ec 2

01

5Ja

n 2

01

6F

eb

20

16

Ma

r 20

16

Ap

r 20

16

Ma

y 2

01

6Ju

n 2

01

6

Mil

lio

ns

1.3.4 Ferry patronage (12 month rolling total)

Ferry - exempt services Ferry non-exempt services

Table of Contents

















PT patronage totalled

80,443,418 passenger

boardings for the 12 months

to September 2015, an

increase of 0.5% on the 12

months to August 2015 and

8.8% on the 12 months to

September 2014.

2.1.1 Total public transport boardings (millions) 2.1.2 Monthly public transport boardings (millions)

September monthly

patronage was

6,985,152, an increase

of 5.6% (372,449

boardings) on

September 2014,

normalised to ~5.6%

once adjustments are

made to take into

account special events.

The boardings figure

compares to AT Metro's

estimate of 7,104,704

required during

September to hit AT's

2015/16 SOI target.

2.1.3 Boardings on rapid or frequent network

AT has an SOI target of

increasing RTN and FTN

patronage at a faster rate

than total boardings.

This figure shows the

patronage 12 month rolling

total for each PT service

layer, and then compares

this to the 2014/15 results

to calculate patronage

growth.

Total boardings for the 12

months to Sept 2015 are

1.5% higher than the

2014/15 result, while RTN +

FTN boardings are 3.2%

higher. As such, the SOI

target this month is met.

50

55

60

65

70

75

80

85

90

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s

SOI Actual Annual Boardings

12 Month Rolling Total Monthly trajectory to meet SOI Target

1.5%

3.2%

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

-

10

20

30

40

50

60

70

80

90

100

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Gro

wth

rat

es

(fro

m 2

01

4/1

5 r

esu

lts)

Bo

ard

ings

(m

illio

ns)

Ferry - connected, local, targeted Bus - connector, local, targeted

Bus - FTN Bus - RTN

Rail - RTN Total boardings growth rate

RTN + FTN growth rate

-

1

2

3

4

5

6

7

8

9

10

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Millio

ns

Previous year result (2014/15)Monthly patronage to meet SOI targetActual result


Total bus patronage

totalled 60,180,410

passenger boardings

for the 12 months to

September 2015, an

increase of 0.2% on

the 12 months to

August 2015 and

5.7% on the 12

months to September

2014.

2.1.5 Bus boardings (12 month rolling total)

Ferry patronage totalled

5,626,075 passenger

boardings for the 12

months to September

2015, an increase of

0.6% on the 12 months

to August 2015 and


to September 2014.

2.1.6 Ferry boardings (12 month rolling total)

Rail patronage totalled

14,636,933 passenger

boardings for the 12

months to September

2015, an increase of


to August 2015 and


to September 2014.

2.1.4 Rail boardings (12 month rolling total)

8

9

10

11

12

13

14

15

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s

Actual Annual Boardings 12 Month Rolling Total

50

52

54

56

58

60

62

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s


4.6

4.8

5.0

5.2

5.4

5.6

5.8

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s



Satisfaction with train

services (83%) is up

1% compared with the

June 2015 result

(82%).

Satisfaction is up 6%

compared to the

September 2014

result.

Satisfaction with ferry

services (89%) is

consistent with June

2015 result (89%).

Satisfaction is down

2% compared to the

September 2014

result.

2.2.2 Percentage of passengers satisfied with their train

service

2.2.1 Percentage of public transport passengers satisfied with their

public transport service

2.2.4 Percentage of passengers satisfied with their ferry service

Satisfaction with bus

services (83%) is

consistent with the June

2015 result (83%).


compared to the

September 2014 result.

2.2.3 Percentage of passengers satisfied with their bus service

Overall satisfaction with

public transport services

(84%) is consistent with

the June 2015 result

(84%).


compared to the


40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Ma

r-15

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Train Service

40%

50%

60%

70%

80%

90%

100%

Se

p14

Dec14

Mar1

5

Jun

15

Se

p15

Dec15

Mar1

6

Jun

16

Sa

tis

fac

tio

n %

Bus Service

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Ferry Service

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sati

sfa

cti

on

%

Overall PT Service

SOI target (83%)


Satisfaction with the

quality of roads in

Auckland (70%) is up

1% compared to the

June 2015 result.

Satisfaction is consistent

with the September

2014 result.


quality of footpaths in

Auckland (64%) is

consistent with the

June 2015 result.


compared to the

September 2014

result.

Satisfaction with road

safety in Auckland

(65%) is consistent

with the June 2015

result.


compared to the

September 2014

result.

2.2.5 Percentage of residents satisfied with the quality of roads in

the Auckland region


surface of all sealed

roads in Auckland (69%)

is consistent with the

June 2015 result.


compared to the


2.2.6 Percentage of residents satisfied with the quality of

footpaths in the Auckland region

2.2.7 Percentage of residents satisfied with the surface of all sealed

roads in Auckland region

2.2.8 Percentage of residents satisfied with road safety in the

Auckland region

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sati

sfa

cti

on

%

Quality of roads in the Auckland region

SOI target (70%)

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Quality of footpaths in the Auckland region

SOI Target (65%)

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Surface of all sealed roads in the Auckland region

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Overall road safety in the Auckland region

SOI Target (60%)


2.2.9 PT punctuality (weighted average across all modes)

Punctuality is measured

by the percentage of

total scheduled services

leaving their origin stop

no more than one

minute early or five

minutes late.

PT weighted average

punctuality for

September 2015 was

95.8%.

Punctuality is

measured by the

percentage of total

scheduled services

leaving their origin

stop no more than

one minute early or

five minutes late.

Ferry service

punctuality in

September 2015 was

98.2%, compared to

98.9% in the 12

months to September

2015.

Punctuality is measured by

the percentage of total

scheduled services leaving

their origin stop no more

than one minute early or five

minutes late.

Rail service punctuality in

September 2015 was

98.4%, compared to 94.9%

across the January to

September 2015 period.

Please note that prior to

January 2015 rail

punctuality was measured

differently to bus and ferry

services (based on arrival at

destination rather than

departure from origin). This

old measure is reported in

figure 4.1.6.

2.2.11 Bus services punctuality

Punctuality is measured

by the percentage of

total scheduled services

leaving their origin stop

no more than one

minute early or five

minutes late.

Bus service punctuality

in September 2015 was

94.9%, compared to

92.3% in the 12 months

to September 2015.

Punctuality statistics for

bus services are based

on the number of

sighted scheduled bus

journeys during the

month.

2.2.12 Ferry services punctuality

2.2.10 Rail services punctuality

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5M

ar-1

5

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Rail Punctuality Actual

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Bus Punctuality Actual

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Ferry Punctuality Actual

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Weighted Average Punctuality SOI Target (92%)


2.3.4 Annual number of cycling trips in designated areas (all day)

Target Not Met

The Spring cycle

programme is now

underway with a range of

events and campaigns to

encourage people to get

back on their bikes. This,

alongside the completion of

the Upper Harbour Drive

Cycleway, should start to

show an increase in the

number of journeys taken.

AT counts cyclists at 9 key

sites around the region:

Upper Harbour Drive, Great

South Road, Highbrook,

Lake Road, North-Western

cycleway Kingsland and Te

Atatu, Orewa Cycleway,

Tamaki Drive (E/bound),

and Twin Streams path.

Target Met

Road productivity is a measure of

the efficiency of the road in

moving people during the peak

hour. It is measured as the

product of number of vehicles,

their average journey speed and

average vehicular occupancy.

Key arterial routes include:

• Airport to CBD (via Manukau

Road)

• St Lukes to St Johns (via

Balmoral/Greenlane West/

Greenlane East/Remuera Road)

• Albany to Birkenhead (via

Glenfield Road)

• Henderson to CBD (via Great

North Road)

• SH1 to Ti Rakau Drive (via Te

Irirangi Drive)

• SH20 to Portage Road (via

Tiverton/Wolverton Road)

2.3.2 AM peak arterial road level of service Arterial road level of service is

measured by average speed as

a % of the posted speed limit for

AT's arterial roads, and

categorised as follows:

A: 90% and greater

B: 70 – 90%

C: 50 – 70%

D: 40 – 50%

E: 30 – 40%

F: less than 30%

Level of service D-F broadly

represent "congested"

conditions.

Levels of service are

comparable with previous

months with a reduction in travel

speeds compared to last year.

Review shows this is a general

pattern across the network

which is typical of the continuing

annual trend of increasing

congestion on the network and

will be influenced in part by poor

weather conditions at the start

of the month.

2.3.3 New cycleways added to regional cycle network (km)

2.3.1 Arterial road productivity

4.2 kilometres of

cycleway have been

completed this financial

year.

AT is on target to

complete 7.4km by June

2016.700,000

750,000

800,000

850,000

900,000

950,000

1,000,000

1,050,000

1,100,000

1,150,000

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Nu

mb

er

of

cyc

lin

g t

rip

s

SOI target

All day 12 month rolling total

Monthly trajectory to meet SOI target

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

Ap

r-15

May-15

Jun

-15

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Le

ve

l o

f s

erv

ice

%

A B C D E F

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Km

s

SOI target (7.4kms)

Cumulative kms added to regional cycle network

Monthly trajectory to meet 2015/16 SOI target

40%

45%

50%

55%

60%

65%

70%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

12 month rolling average SOI target Monthly result


Target exceeded in

September 2015

Target exceeded for

12 months to

September 2015

2.3.8 SEART (from East Tamaki to Sylvia Park)

2.3.5 Proportion of key freight routes where baseline travel times

have been maintained

Target met in

September 2015

Target met for 12

months to September

2015

2.3.6 Map showing key freight routes

2.3.7 SEART (from Sylvia Park to East Tamaki)

12 month rolling average

travel times are within

baseline SOI targets for

all ten key freight routes.

In the month of

September, Great South

Road between Ellerslie

Panmure Highway and

Portage Road has a

slightly higher than

targeted travel time. This

is due to some technical

issues at a key signalled

intersection which have

now been resolved. This

will improve travel times

along this route going

forward.

0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

SEART East Bound

Actual MinutesSOI Target (11 minutes)12 Month Rolling Average (rounded to nearest minute)

0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

SEART West Bound

Actual Minutes

SOI Target (12 minutes)

12 Month Rolling Average (rounded to nearest minute)

0%

20%

40%

60%

80%

100%

Jul-

14

Au

g-1

4

Se

p-1

4

Oct-

14

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-1

5

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-

15

Au

g-1

5

Se

p-1

5

Oct-

15

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-1

6

Ap

r-16

Ma

y-1

6

Jun

-16

Travel time target exceeded Travel time target met

Travel time target not met


2.3.12 Great South Rd (SH1 Ellerslie Panmure Hwy

Interchange to Portage Rd) Target not met in

September 2015

Target met for 12

months to September

2015

In September, slightly

higher than targeted

travel times have

been recorded due to

technical issues at a

key signalled

intersection.

These issues have

now been resolved

and should result in

imporved travel times

going forward.

2.3.10 Great South Rd (Portage Rd to SH1 Ellerslie Panmure

Hwy Interchange)2.3.9 Harris Rd (from East Tamaki to SH1 Highbrook Interchange)

2.3.11 Harris Rd (from SH1 Highbrook Interchange to East Tamaki)

Target not met in

September 2015

Target met for 12

months to September

2015

In September, slightly

higher than targeted

travel times have

been recorded due to

technical issues at a

key signalled

intersection.

These issues have

now been resolved

and should result in

imporved travel times

going forward.

Target met in

Septemebr 2015

Target met for 12

months to September

2015

Target met in

September 2015

Target met for 12

months to September

2015

0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Harris Rd West Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Great South Road North Bound


0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Harris Rd East Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Great South Rd South Bound

Actual Minutes




Target met for

September 2015

Target met for 12

months to September

2015

2.3.14 Wairau Rd (from SH1 to SH18)

2.3.16 Wairau Rd (from SH18 to SH1)

Target exceeded for

September 2015

Target exceeded for 12

months to September

2015

2.3.13 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20

to Walmsley)

2.3.15 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd

(Walmsley to SH20)

Target exceeded for

September 2015

Target exceeded for 12

months to September

2015

Target met for

September 2015

Target met for 12

months to September

2015

0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Kaka St East Bound


0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Kaka St West Bound

Actual Minutes



0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Wairau Rd West Bound


0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Wairau Rd East Bound



2.4.3 PT subsidy per passenger kilometre

2.4.1 PT farebox recoveryThe farebox recovery

percentage is calculated by

dividing the revenue of

providing PT services by the

cost. The formula = (Fare

Revenue + SuperGold Card

Payment) / (Fare Revenue +

Subsidy + SuperGold Card

Payments + CFS

Payments).

Total PT farebox recovery

ratio in August 2015 was

47.9%. This compares to

45.4% in August 2014.

Please note that there is a

one month time lag for

farebox recovery

information. As such, this

report analyses August

2015 results against the SOI

target.

2.4.2 PT farebox recovery (combined result with SOI measure)

The net subsidy per

passenger km is calculated

by dividing the cost (less

fare revenue) of providing

PT services by the distance

travelled by all passengers.

The results for August 2015

(and comparable 2014

results) are:

- Ferry $0.109 ($0.120)

- Bus $0.273 ($0.275)

- Rail $0.435 ($0.530)

- Total $0.298 ($0.321)

Please note that there is a

one month time lag for

farebox recovery

information. As such, this

report presents August

2015 results.

The farebox recovery

percentage is calculated by

dividing the revenue of

providing PT services by the

cost. The formula = (Fare

Revenue + SuperGold Card

Payment) / (Fare Revenue +

Subsidy + SuperGold Card

Payments + CFS Payments).

The farebox recovery ratios in

August 2015 (and comparable

2014 results) are:

- Ferry 78.3% (77.6%)

- Bus 51.0% (49.0%)

- Rail 31.8% (27.8%)

Please note that there is a one

month time lag for farebox

recovery information. As such,

this report analyses August

2015 results against the SOI

target.

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Do

lla

rs (

$)

Ferry Rail Bus Total

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Fa

reb

ox

rec

ove

ry %

Ferry Rail Bus

40%

45%

50%

55%

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Fa

reb

ox

re

co

ve

ry %

SOI Target 46-48% Combined farebox recovery


2.5.1 Parking occupancy rates (peak 4-hour, on street)

Non-reporting period

Four-hour peak period is

defined as the top four

busiest hours of the day.

These hours are not

often coincidental and

can vary depending on

contributing factors. On-

street parking

occupancy is surveyed

once a quarter in 3

central city parking zone

precincts:

Shortland/High Street,

Karangahape Road and

Wynyard Quarter.

2.5.2 Off-street parking occupancy rates

The off-street parking

occupancy rate for

September is 88.3%,

which is within the

80% to 90% target

range.

AT off-street car parks

monitored are those

at Civic, Downtown

and Victoria Car

Parking Buildings.

2.5.3 Number of car trips avoided through travel planning initiatives

Data for this measure is

collected on an annual

basis through surveys

and through analysing

data collected from the

initiatives implemented

over the year. This is

reported at the end of

each financial year.

Year on year analysis

shows a significant

increase in the the

number of trips avoided

through travel planning

initiatives.

50%

60%

70%

80%

90%

100%

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

AT

off

-str

ee

t p

ea

k o

cc

up

an

cy %

AT Off-Street Peak Occupancy

50%

60%

70%

80%

90%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

On

str

ee

t p

ea

k o

cc

up

an

cy %

On Street Peak Occupancy SOI Target (within 70-90% range)

0

5,000

10,000

15,000

20,000

25,000

30,000

201

2/1

3

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

7/1

8

Nu

mb

er

of

ca

r tr

ips

avo

ide

d

Actual SOI Target

Table of Contents

















Data for this measure

is collected on an

annual basis through

a network condition

survey.

The 2015/16 result will

be available in the

March 2016 indicators

report.

Data for this measure is

collected on an annual

basis through a network

condition survey.


be available in the


report.

This data relates to jobs

dispatched to our

maintenance contractors

by the call centre. It

does not include

escalations or queries

sent to the AT area

engineer to resolve and

then dispatch to the

contractor. This data will

become available when

CRM15 allows for

queuing and the

measuring of individual

response times in light of

the organisation's 10 day

customer response

service level.

3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure

(STE) for all urban roads

3.4 Road maintenance standards (ride quality) as measured by smooth travel

exposure (STE) for all rural roads

The July 2015 12 month Deaths

and Serious Injuries (DSI) rolling

total of 454 is 15% higher than

the target trajectory and 13%

higher than the period ending

July 2014. Local road deaths

have increased by 20% between

July 2014 and July 2015 (from 30

to 36), and serious injuries have

increased by 13% (from 371 to

418).

Please note that there is a two

month time lag for local road

serious injuries information and

that monthly road deaths and

serious injury numbers can vary

over time due to Police

investigation outcomes and

reporting timelines.

3.1 Change from the previous financial year in the number of fatalities and serious injury

crashes on the local road network, expressed as a number

3.2 Percentage of customer service requests relating to roads and footpaths which

receive a response within specified time frames

70%

75%

80%

85%

90%

95%

100%

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

6/1

8

Ro

ad

Ma

inte

na

nc

e S

tan

da

rds

%

Actual Urban SOI Target - Urban

75%

80%

85%

90%

95%

100%

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

% o

f re

qu

es

ts t

ha

t re

ce

ive

d r

es

po

ns

e

wit

hin

sp

ec

ifie

d t

ime

fra

me

Actual SOI Target (85%)

0

50

100

150

200

250

300

350

400

450

500

201

0

201

1

201

2

201

3

201

4

12m

ths to

Jan

15

12m

ths to

Fe

b1

51

2m

ths to

Mar1

51

2m

ths to

Ap

r15

12m

ths to

May1

51

2m

ths to

Jun

15

12m

ths to

Jul1

51

2m

ths to

Au

g15

12m

ths to

Se

p15

12m

ths to

Oct1

51

2m

ths to

Nov15

12m

ths to

Dec15

12m

ths to

Jan

16

12m

ths to

Fe

b1

61

2m

ths to

Mar1

61

2m

ths to

Ap

r16

12m

ths to

May1

61

2m

ths to

Jun

16

Nu

mb

er

of

de

ath

s a

nd

se

rio

us

in

juri

es

Serious Injuries

Deaths

Monthly trajectory to meet SOI Target (reduce by at least 9)

70%

75%

80%

85%

90%

95%

100%

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

6/1

8

Ro

ad

Ma

inte

na

nc

e S

tan

da

rds

%

Actual Rural SOI Target - Rural


3.6 Percentage of footpaths in acceptable condition

In September, 38.6kms of

the local road network was

resurfaced / rehabilitated.

This means 0.8% of the

network has been

resurfaced / rehabilitated

across the July - September

period.

Delivery is currently ahead

of AT's projections.

However, year end

performance is expected to

be inline with the 12 month

SOI target.

The majority of AT's

resurfacing takes place

during the October to March

period.

Data for this measure

is collected on an

annual basis through

a network condition

survey.


be available in the


report.

3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

8/1

9

Footpaths in acceptable condition SOI Target (99%)

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

0

10

20

30

40

50

60

70

80

90

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Cu

mu

lati

ve

pro

po

rtio

n o

f s

ea

led

lo

ca

l ro

ad

s t

ha

t h

ave

be

en

re

su

rfa

ce

d /

reh

ab

ilit

ate

d (

lin

es

)

Le

ng

th o

f re

su

rfa

cin

g / r

eh

ab

ilit

ati

on

co

mp

lete

d e

ac

h m

on

th (

ba

rs)

Length of local roads resurfaced or rehabilitated each month

Monthly forecast to reach SOI target

Proportion of sealed local roads that have been resurfaced / rehabilitated

Cumulative forecast to reach SOI target (8%)

Table of Contents
















4.1 AT monthly activity report – public transport

4.1.3 Percentage of trips using AT HOP

The proportion of all

trips utilising AT HOP

was 73.8% in

September 2015 (Rail

79.5%, Bus 75.9%,

Ferry 27.3%); down from

73.9% in August 2015.

Business day

boardings on the bus

network averaged

206,261 in the 12

months to September

2015.

This represents a 5%

increase on the

September 2014

figure.

4.1.1 Rail business day average boardings

Business day boardings

on the rail network

averaged 51,047 in the

12 months to September

2015.

This represents a 19%

increase on the

September 2014 figure.

4.1.2 Bus business day average boardings

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Total Bus Rail Ferry

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

Jul-1

4A

ug-1

4

Se

p-1

4

Oct-1

4N

ov-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5A

ug-1

5

Se

p-1

5

Oct-1

5N

ov-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Bu

sin

es

s d

ay b

oa

rdin

gs

12 Month Rolling Average Monthly result

0

50,000

100,000

150,000

200,000

250,000

300,000

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Bu

sin

es

s d

ay b

oa

rdin

gs

12 Month Rolling Average Monthly result

4.1 AT monthly activity report – public transport

This measure is

based on the

percentage of rail

services that arrive at

their final destination.

Rail service delivery in

September 2015 was

99.0%, compared to

96.3% in the 12

months to September

2015.

4.1.5 Rail service performance 4.1.6 Rail punctuality (based on arrival at final destination)

Punctuality in this

figure is based the

percentage of rail

services that arrive

within 5 minutes of

schedule at their final

destination.

Using this measure,

rail service punctuality

in September 2015

was 94.9%, compared

to 84.1% in the 12

months to September

2015.

4.1.7 Rail service delivery (based on arrival at final destination)

60%

65%

70%

75%

80%

85%

90%

95%

100%

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Rail Punctuality Actual 12 Month Rolling Average

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Rail Service Delivery Actual

12 Month Rolling Average

4.2 AT monthly activity report – road operations and maintenance

4.2.1 Overweight permits processed

There were 200 overweight

permit applications

processed in September.

Of the 200 permit

applications, 139 (69.5%)

were processed within the

target times (within 3 days

for single trip, multi travel

and continuous renewal

permits; within 5 days for

new continuous and area

permits).

The target KPI is 80%.

All (100%) of the 200 permit

applications were

processed by the

nominated travel start date.

4.2.2 Number of corridor access request applications

There were 1,320

Corridor Access Request

(CAR) applications

approved during the

period compared with

1,466 in September

2014, a drop of 10%.

85.5% were approved

within 5 working days

and 94.5% within 15

working days against

targets of 80% and 95%

respectively.

4.2.3 High productivity motor vehicle permits processedNZTA are responsible for

approving HPMV permits,

however they seek input from AT

for the portion of travel on the AT

network.

There were 132 HPMV permit

applications processed by NZTA

in September and 125 of them

were approved, 4 were declined

and 3 were cancelled or

withdrawn. The average number

of days taken by NZTA and AT

combined to process the HPMV

permits this month was 5.28 days

(the combined KPI target is 10

days). The average AT time was

1.2 days - this is significantly less

than the AT target time frame of

6 days.

An unexpectedly high number of

HPMV permits were received by

NZTA in the last week of August

and September - creating the

high number of permits in

progress at the end of each

month.

0%

20%

40%

60%

80%

100%

120%

0

50

100

150

200

250

300

350

400

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16 P

erc

en

tag

e p

roce

ss

ed

wit

hin

tim

efr

am

es

Nu

mb

er

of

pe

rmit

s p

roc

es

se

d

Number of permits processed

Single trip, multi travel and continuous renewal permits processed within 3 days

New continuous and area permits processed within 5 days

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0

250

500

750

1000

1250

1500

1750

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Pe

rce

nta

ge

ap

pro

ve

d w

itih

tin

efr

am

es

Nu

mb

er

of

co

rrid

or

ac

ce

ss

re

qu

es

t a

pp

lic

ati

on

s a

pp

rove

d

Corridor Access Requests (CARs) approved

CARs approved within 15 days

0

50

100

150

200

250

300

350

400

450

500

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Number of permits processed Number of permits in progress

Average number of days

4.3 AT monthly activity report – customer response

There was a 5%

decrease in visits to the

Auckland Transport

website in September

2015 (compared to

August 2015).

The number of mobile

app sessions decreased

by 6% September 2015

(compared to August

2015).

4.3.2 Call centre incoming calls and service levels4.3.1 Website visits AT Metro Call Centre

Call volumes at the Public

Transport call centre

decreased 2% compared to

the previous month and

decreased by 17% compared

to the same period last year.

The public transport call

centre service level increased

2% compared to last month

(increasing from 88% to

90%).

AT Hop

AT Hop calls decreased 0.1%

compared to last month. The

service level decreased 1%.

Auckland Council (AT-

related calls) – 24 Hours

There was a 1% increase in

call volumes and a 11%

increase in the service level

compared to the previous

month.

AT service level is that 80% of

calls are answered within 20

seconds.

0

200

400

600

800

1,000

1,200

1,400

1,600

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

We

bs

ite

vis

its

(T

ho

us

an

ds

)

0%

20%

40%

60%

80%

100%

0

20,000

40,000

60,000

80,000

100,000

120,000

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Nu

mb

er

of

ca

lls

HOP call volumesAC (AT related) call volumes - 24 hoursAT Metro call volumesAT Metro service levelAC (AT-related) service levelHOP service level

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