Office Coordinator/Receptionist

INFORMATION PACK

CONTENTS:

Selection Criteria (please address in a cover letter) & How to Apply

Context and Scope

HammondCare’s ‘Mission, Motivation and Mission in Action’ (our core values)

1. Selection Criteria

Please briefly address each criterion individually in a cover letter – bullet points or short

paragraphs are OK

1. Commitment to engage and align with HammondCare’s Christian Mission, Motivation and

Mission in Action

2. Ability to demonstrate experience in an administration function/concierge model

3. Possess strong computer and administrative skills

4. Attention to detail to daily work/task

5. Demonstrate excellent Customer Service

Additional Information to be provided with Application (information treated in the strictest

confidence)

1. Do you have any medical condition/illness, which would prevent or hinder you from

performing the work you have applied for? If “YES”, please give details (including dates).

2. Were you born in Australia? If “NO”, please give details of your citizenship, permanent

residency or working visa (include copy of relevant documentation).

3. HammondCare recommends that workers continue to be made aware of the

recommendations with regards to immunisation against Hepatitis B and Influenza as

advised by the Department of Health. Although not compulsory, it is recommended that all

workers know their vaccination and immunity (serology) status.

How to Apply

Please email your resume and a covering letter addressing the above selection criteria to:

Attention: Maja Ilic

Email: recruitment@hammond.com.au

2. Context and Scope

HammondCare is an independent Christian charity that exists to improve quality of life for people in

need.

We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for

older people, and other related health and aged care services. HammondCare seeks to embed

evidence based best practice in its services and we provide these services through home care, sub-

acute hospitals and residential aged care.

Bringing these health, hospital and aged care services together, HammondCare has been able to

develop innovative, flexible care models designed to serve people with complex health or aged care

needs, regardless of their circumstances.

HammondCare works to provide its staff with support, career development opportunities, education,

responsibility and recognition, work/life balance, and satisfying roles.

Summary of the role

Contribute and support the Concierge and Office Team in delivering the best customer service for our internal and external clients at Central Office, ensuring that HC’s core values underpin all aspects of the operation. Support the Office and Concierge Team Leader, ensuring an effective operation across the operations of the Central Office. Responsibilities will include but not limited to: 1. Day to day management of Concierge inbox and calendar 2. Day to day upkeep of staff kitchen areas 3. Day to day upkeep of stationery areas 4. Assist with set up and breakdown of meeting rooms on L4 and large team meetings 5. Ordering and reconciliation via P2P 6. Management of document destruction bins 7. General administration support, including travel 8. Ordering of First Aid supplies, as direct by QSR team Key Focus Areas: The role requires an autonomous team player responsible for an efficient communication and strong customer service skills across all areas of business. Managing and providing an administrative assistance to corporate staff and engaging to support any events and projects. Strong organizational skills for an efficient management of reception and office duties. Essential Criteria:

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action

• Ability to demonstrate experience in an administration function/concierge model • Possess strong computer and administrative skills • Attention to detail to daily work/task • Ability to work independently and as part of a team • Demonstrate excellent Customer Service • Strong work ethic • Demonstrate professional telephone mannerism and a positive attitude

Desirable: • Experience in the hospitality industry • Strong Microsoft Office and Sharepoint skills • Previous experience in travel booking would be beneficial

Capabilities for the Role – Work Stream A

Capability - Behavioural Description

Work Stream A

(Individual contributors)

Mission in Action You align with HammondCare’s culture and values, and shape the culture by demonstrating the Mission in Action – Serving Others and Working Together.

You understand and align with the MIA.

The MIA drives your decisions and actions.

Providing Leadership You lead yourself and others by seeking feedback and taking responsibility for personal and professional development. You support and empower others

to develop the 6 capabilities.

You motivate yourself and look for opportunities to develop your capabilities

You behave appropriately and professionally.

You support others, by giving through advice and guidance (within the scope of your role.)

Working Effectively with Others You serve people with passion, working together as outlined in the Mission in Action to focus on the needs of those we serve. You communicate and engage with others to achieve outcomes. You manage yourself so you can work with a variety of different people, partnering and collaborating across

teams and portfolios.

You ensure the needs of people we serve are always the primary focus

You actively participate as a team member, always working within the Mission in Action

You communicate with others effectively

You take responsibility for your own behaviour and understand how actions impact others.

You are open to feedback and use it to learn and grow.

Delivering Results You perform the requirements of your role well and ensure role expectations and objectives are met. You solve problems effectively, seeking to understand the situation as fully as possible. You meet all role specific KPIs.

You manage your time and priorities.

You achieve your day-to-day responsibilities.

You use your skills and knowledge to make effective decisions, seeking support and escalating issues as required.

Demonstrates Excellence in Work You follow HammondCare’s mission and apply evidence based practice to the way you work.

You use your knowledge and skills to perform role at the standard HammondCare expects.

You work in a manner consistent with HammondCare’s policies and procedures, and best practice.

You protect the organisation's financial, physical and intellectual assets (within the scope of your role.)

Adaptable Approach You adapt to changing circumstances and perform your role effectively, in an environment that is often complex. You embrace innovation by recognising situations or conditions where change is needed and influence others to improve.

You are flexible in responding to changing needs

You are open to change

You identify opportunities to improve the way you work.

You participate in local change initiatives.

3. HammondCare’s ‘Motivation, Mission and Mission in Action’