1

TTQS

TTQS

TTQS

TTQS TTQS

TTQS

16

AHP

TTQS TTQS

TTQS

Abstract

This study investigates the key success factors of Taipei City Worker Union, which has introduced

the TTQS (Taiwan TrainQuali System) to control the validity of training.

The process of this study could be separated into 3 parts: questionnaire design, interview, survey and

analyze. First, going trough documents to collect and combine difference thesis to build a solid

questionnaire. Afterward, interviewing with people who are in charge of TTQS project in Taipei City

Worker Union and TTQS of auditor. Finally, analyzing the information and the result of survey based on

grounded theory of qualitative research. By using the grounded theory we could learn that the

achievement of this case is attributed to 4 main aspects (organization management, training planning,

training project executing and training evaluating) and 16 key factors. In short, after analyzing 4 main

aspects and 16 key factors of the relative weight by Analytical Hierarchy Process (AHP). The study

results above- mentioned substantial operations to those whom Taipei City Worker union, TTQS

Scorecard for Trainer. Final, this study provides concrete suggestions follow-up researchers may concern

with TTQS projects in future.

Key word Worker union, Vocational training, Taiwan TrainQuali System

TTQS, Key Success Factors

12010

298

2

(International Labor Organization, ILO)

The International Organization for

Standardization, ISO1999ISO 10015

(Investors in People, IIP)

ISO 10015IIP(Taiwan TrainQuali System,

TTQS)(2006)2009

5858714.83,595(

2010)

TTQS

TTQS

TTQSTTQS

TTQS(2009)

TTQSTTQS

(2009)TTQS

ISO 9000ISO 10015

TTQS

TTQS

TTQS

TTQS

TTQS

TTQS

TTQS

1999

(1994)

(

2001)(2000)

(1991)

(TTQS)

TTQS ISO 10015 IIP

1.2.3.

3

(2010)TTQS ISO 10015

PDCA ()

(plan)(design)(do)(review)(outcome)

PDDRO PDDRO (

200920082006)

TTQS

(2006)

Key Success Factors, KSFs

Aaker(1984)

TTQS

TTQSTTQSISO

10015ISO 90012000ISO 10015TTQS

TTQS

ISO 9001

ISO 10 ISO

10015TTQS ISO 10015TTQS

5

ISO 9001ISO 10015TTQS12TTQS

TTQS

1.2.3.4.

5.6.7.

8.9.10.11.

12.

12.

13.

10.

11.

(do)

14./

15.

16.

17.

18.

5./

6.

7.

8.

9.

1.

1. 2.

2. 3.

3. 4.

(design)

(plan)

(outcome)

(review)

4

TTQS

TTQS

AHPExpert Choice

TTQSTTQS

TTQS201042651615

TTQS312

2

AHP

AHP

TTQS

2010528642320

1516

TTQS16

AHP16

15

15

A B C D E F G H I J K L M N O

8 8 15 9 9 8 11 7 9 6 12 13 10 15 18

AEA8

A01.A02.

TTQSA03.A04.TTQSTTQS

A05.A06.A07.A08.

BA8

16

5

ABCDE

A B C D E

01

02 TTQS

TTQS

TTQS

03

04

TTQS TTQS

TTQS

05

TTQS

TTQS

06

07

08

09

10

11

12

13

14

15

AA01.13

C01K03N01

TTQS

TTQS

TTQS

10

TTQS

1616

6

AA01

C01

1.

2. TTQS OK

3.

4. TTQS

K03

1. TTQS

2.

TTQS

N01

1.

2.

3.

4.

5.

A B C D E F G H I J K L M N O

TTQS

TTQS

TTQS

PDCA

()

7

TTQS

16TTQS

TTQS

16

TTQS

TTQS TTQS

5 TTQS 5

5 TTQS 5

3

3

PDCA

TTQS 3

8

16AHP

23

20C.R.H.0.1

15 65%

16SaatyForman(1996)

InconsistencyC.R. C.R.=0.01

9

TTQS

TTQS

TTQS

Model Name: TTQSR1

Synthesis: Summary

Synthesis with respect to: Goal: TTQS

Overall Inconsistency = .01

.097

.045

.048

.042

.077

.041

.063

.044

PDCA .040

.050

.020

TTQS .106

TTQS .051

.041

TTQS .058

.175

Page 1 of 12010/6/13 08:40:48

fatcatfatcat

TT

QS

0.432

0.406

TTQS 0.246

TTQS 0.118

TTQS 0.135

0.095

0.267

0.158

0.288

0.154

0.237

0.163

0.190

0.510

0.239

0.251

0.111

PDCA 0.364

0.453

0.184

10

TTQS

TTQSTTQS

TTQS

TTQS

TTQS

TTQS

T

T

Q

S

(W=0.190)

(W=0.267)

(W=0.111)

PDCA (W=0.364)

(W=0.453)

(W=0.184)

(W=0.432)

TTQS W=0.246)

(W=0.163)

(W=0.154)

(W=0.158)

(W=0.288)

(w=0.288) (W=0.237)

(W=0.239)

(W=0.510)

(W=0.251)

TTQS (W=0.135)

TTQS (W=0.118)

(W=0.095)

(W=0.406)

11

TTQS

PDCA

TTQS

j

TTQS TTQS

TTQS

TTQS

TTQS 125711

1.

2. TTQS

3.

4. TTQS

TTQS

TTQS 3468910

1.

2.

TTQS

W=0.175 1

TTQS W=0.106 2

W=0.097 3

W=0.077 4

W=0.063 5

TTQS W=0.058 6

TTQS W=0.051 7

W=0.050 8

W=0.048 9

W=0.045 10

W=0.044 11

W=0.042 12

W=0.041 13

W=0.041 13

PDCA W=0.040 15

W=0.020 16

12

3.

4.

TTQS

1 6

W=0.518

6

3.6.7.

9e.

13

ISO 10015384 2006 160-162

ISO 9000

1997

ISO 9000

1996

2010 1 12 http://ttqs.evta.gov.tw/prjint.asp

2010

204

2010

-

2002

TTQS 7 2010 1 3

http://ttqs.evta.gov.tw/download/pc/200910093229598/ TTQS 7

.pdf2009

HR- IIP ISO10015 TTQS TTQS

2008

ISO 10015

43 13 2007

ISO9000(2000)

2004

ISO 10015 open -

http//open.nat.gov.tw/OpenFront/report/report_detail.jsp?sysId=C09502548

2006

5 2 44-512006

ISO 9000 1999

ISO 90012000

2003

22000

1994

TTQS2007

TTQS TTQS 2009

ISO 9001:2000 37 10 2001

1991

TTQS

http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dnclcdr&s=id=%22085THU00457025%22.&searchmode=basichttp://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dnclcdr&s=id=%22085THU00457025%22.&searchmode=basichttp://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dnclcdr&s=id=%22084CCU02396003%22.&searchmode=basichttp://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dnclcdr&s=id=%22084CCU02396003%22.&searchmode=basichttp://ttqs.evta.gov.tw/prjint.asphttp://ttqs.evta.gov.tw/download/pc/200910093229598/TTQS7.pdfhttp://ttqs.evta.gov.tw/download/pc/200910093229598/TTQS7.pdfhttp://open.nat.gov.tw/OpenFront/report/report_detail.jsp?sysId=C095025482006http://open.nat.gov.tw/OpenFront/report/report_detail.jsp?sysId=C095025482006http://readopac3.ncl.edu.tw/nclJournal/search/detail.jsp?dtdId=000040&search_type=detail&la=ch&checked=&unchecked=&sysId=0004705166http://140.137.101.70:81/ipac20/ipac.jsp?session=126A5349871AM.350092&profile=ccu&uri=search=SER@!%E5%8B%9E%E5%8B%95%E7%A0%94%E7%A9%B6%E5%8F%A2%E6%9B%B8&menu=search&submenu=basic_search&source=140.137.101.70@!ccu

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2009

ISO 9000

2005

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38 5 2002

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1999

ISO9000

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ISO 9000

1994

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15

ISO 9001

ISO 9001

(1994)

SPSS

Weston(1995)

(1997)

1.

2.

SPSS

Vloeberghs &

Bellens(1996)

Carlsson &

Carlsson(1996)

(1996)

(1996)

SPSS

(1997)

(1997)

SPSS

Conti (1999)

(1999)

Bigelow et

al.(2001)

Michael (2001)

(2001)

16

ISO 9001

(2002)

(2000)

SPSS

(2003)

SPSSSAS

(2004)

SPSS

(2005)

(2003) (2008)

17

ISO 10015TTQS

ISO 10015

(2006)

HRD

(2006)

(2007)

SPSS

TTQS

(2007)

KPI

(2009)

AHP