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2013/SOM3/HRDWG/014 Agenda Item:Techical 6

TTQS Makes Our Training More Effective

Purpose: Information Submitted by: Chinese Taipei

35th Human Resources Development Working Group Meeting

Medan, Indonesia 24-26 June 2013

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1

Maggie WeiHuman Resource Senior Manager

Shihlin Electric & Engineering CorporationJune 23 & 24, 2013, Medan, Indonesia

Chinese Taipei

TTQS Makes Our Training More Effective

HRD-PPP & CBN 35th APECHRDWGMedan, Indonesia

Excellent HRD Enterprise

About SEEC

TTQS implementation

Benefits of TTQS implementation

Agenda

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Incorporated: 1955Capital Funds NT$5,200 MillionRevenueNT$23,500 Million by 2012Employees Chinese Taipei1680China1860Vietnam 425Distribution Network :15 sales subsidiaries worldwideMain Products Automobile Equipment products, Heavy Electric products, Breaker & Switchgear products, Factory Automation Control products, Industrial Equipment products, and Digital products (agency sales).TCPMitsubishiMitsubaDiamondCustomersGE Siemens BMWPolarisBRPTDSTPC CMOTSMCMetroChina MotorFord KYMCO SYM NissanMazda Luxgen HyundaiHondaPower company....

Company Profile

SEEC Organization

Chairman

COO

Internal Audit

COO office

Legal

Human Resource

Finance

IT

Operations

Automobile Equipment

Integration of Power System

Breaker & Switchgear

Factory Automation Equipment

Digital Products Solution

Worldwide Sales & Marketing

Business Development

Quality & Reliability

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Shihlin Breakers & FA FactoryLand Size: 59,500 mEmployees: 399 (B) + 171 (FA)

2m

2m

MCCB, ELCB, MCB, Contactors,

FA, PLC, Sensors

Power Transformers,

CRT, Switchgear,

Shihlin Heavy Electric FactoryLand Size: 130,800 mEmployees: 399

Shihlin Auto-electric FactoryLand Size: 26,600 mEmployees: 400

Auto & Motorcycle Electric parts

ISO-Certified and TPM Manufacturing Factories

Manufacturing Sector

China (8)Changzhou Shihlin Electric, Wuxi Rotor, Fuzhou Shihlin Electric, Changzhou Mitsubishi-Shihlin Electric, Xiamen Shihlin Electric, Suzhou ShihlinElectric, Shihlin (Suzhou) Switch.,

Mitsuba Shihlin Electric (WuHan)

Viet Nam (2) Viet Nam Shihlin Electric

Distribution Network

Chinese Taipei, China , North America , AustPhilippines (15 sales subsidiaries and over 100 distribution partners worldwide)

Worldwide Sales Subsidiaries & Distribution

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Electric & Engineering Total Services

Worldwide Customers

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Technical Quality Accomplishment

Recognized by Stakeholder

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Strong Results

NT$ Million

2007 2008 2009 2010 2011 2012

A comprehensive and systematic mechanism

Reasons for Implementing TTQS

International Enterprise

CorporateSocial

Responsibility

EnhanceBusiness

PerformanceHuman Capital Development

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training hours

number of proposals

training expense

revenue

Continuous Improvement

2012

(Number )(Growth rate )

2007

Awareness Implementing

Outside Environment Electrical trends Industry status

Material fluctuations Supply and demand

Need AssessmentBG Strategic

Business Plan Skills Evaluation

competency analysisEmployee Satisfaction Survey

MissionContinuous improvement in offering products and services for worldwide

customers and stakeholders

SEECVision

StrategicShort, Median,

Long terms

Carrying out systemized

designs

P

DD

RO Plan

DesignDo

Review

Outcome

Use the comprehensive and systematic mechanism into our HRD system.

SEEC HRD system

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Management and Visions ConnectionDiscuss and confirm the short, median and long terms business plan & strategy annually. Implement our training process and connect it .

Under the leadership of COO and HR Head, there are 12 members from different functions (Manufacture, R & D, QC, ESH, Sales, IT and Finance). Stakeholder work together to make sure all the training effectiveness.

SEEC Training Committee

Training Committee Organization Stakeholder involve inall training activities

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Comprehensive and Systematic GuidebookTraining Road Map

Mandatory Training PlanSOP HRD Implementation

GAP AssessmentJD Analysis Skill Assessment

Competency Evaluation Management Evaluation

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AchieveEffectiveness

CompetitiveAdvantage

Business goals

Manufacture , R & D , QC, Sales, ESH, Finance, Management

Training System

OJTprofessional

skills

OFFJTMandatory /

Functional

SD & GTIDP Program

LanguageIT Skills

On-line Training

ProjectOverseas training

SeminarsInstructor TrainingTrain-the-TrainerPipeline Training

Academic training

Management CompetenceLeading multinational

Team Building

Change Leadership

Strategy formulation

Core CompetenceCustomer oriented

Achievement oriented

Innovation and change

Teamwork

Implementing Training Activities

Mobile Learning

Learning System

Internal Publications Sharing

Self-made Videos

Creative Training

Diversity Sharing

KM System

Improving Learning Transfer & Sharing

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ThemeGallery is a Design Digital

Content & Contents mall developed by

Guild Design Inc.

2.Description of the companys sub contents

1.Description of the companys sub contents

Import Process Export Outcome

L1Reaction

Training Satisfaction

Participation rate

Discussion participation

L2Learning

Paper Exam

Online Exam

Oral Test

Operation Test

Learning Report

L3Behavior

Assessment by Manager

Proposals forImprovement

Action Plan

L4Results

No of patentsReduce the cost of failure / inventories Operating profit

No of Professional Certification

Turnover rate

Overall EffectivenessEmployee retention

Quality improvementCustomer satisfaction

Profit increaseMeet strategiesAnnual profit

National certificationand RecognitionPositive media

coverage

Diversity Completeness

Executing Training Evaluation

Implement the quality improvement trainig during 5 years and the Cost of Quality Failure was lowering 9%.

Training Results

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AGPPM

Training Results

The Defect Rate was lowering 126ppm during 5 years.

Training ResultsImplement the warehouse management trainig during 5 years and the Cost of Inventories was lowering 1.9%.

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Training ResultsImplement the sales and customer service trainig during 4 years and the Customer Satisfaction Rate was improving 2.6%.

Implement the R&D trainig and knowedge sharing activities during 6 years and The Total Amount of Patent was increasing to 206.

Training Results

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2010 2011 2012 2010 2011 2012

Training ResultsTotal Contributions of 1th Grade Proposal for improvement was growing 42% and Personal Contributions of Proposal was growing 46% during these 3 years.

Training ResultsPerformance Indicators 2007~2012 Actual results

Average Training Hours Growing14%Invested Training Amount Growing 5%

Number of 1th Grade Proposal Growing 38%Total Contributions of Proposal Growing 42%

Personal Contributions of Proposal Growing 46.5%Defect Rate Lowering 126ppm

Cost of Quality Failure Lowering 9%Cost of Inventories Lowering 1.9%

Customer Satisfaction Rate Improving 2.6%Average Employee Satisfaction Rate Improving 5%

Average Employee turnover Rate 4.2%Overseas Sales Growing 117%Overall revenue Growing 25%

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Excellent HRD Enterprise

Conclusion

Sometime training is not the best solution, some performance gaps can be reduced or eliminated through other management solutions.

TTQS is a good mechanism which can help us to develop our human capital and fulfill the goals of our organization.

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Thank YouFor Your Attention