October 2012 Unitedhealth Presentation
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“VISUAL THINKING” Sponsor: LIZ BUROW hlw www.hlw.com www.about.me/lizburow @burlix [email protected]
description
Pictures are global and transcend words. They carry metaphors, symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and making drawings helps you tell stories more effectively. Visual thinking can help you make sense of complexity, help find patterns and surface critical issues, help make faster, better decisions, and help you take action and do ‘good’ for your business. In order to get comfortable with the skill of visual thinking, we need to build confidence in drawing ability for those with no experience, help people develop a personal toolbox of sketching shortcuts, promote and encourage visual thinking as a useful tool at the desk and in the conference room. The goal is to move from “let’s THINK out loud” to “let’s VISUALLY THINK out loud” as a way to brainstorm, collaborate and innovate together in the workplace.
Transcript of October 2012 Unitedhealth Presentation
“VISUAL THINKING” Presenter: Liz Burow Burlix Studio
Sponsor: Russell C. Petrella, Ph.D. – President, UnitedHealthcare, Community & State
LIZ BUROWhlw www.hlw.com
www.about.me/lizburow@[email protected]
ICE BREAKER EXERCISE!
INTRO
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Creating high-performance work environments that: Function for the people who live and work in them.
INTRO
Makingmeaningful solutions for people begins with a deep understanding of their needs.
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”INTRO
SO, WHY ARE WE HERE TODAY?
INTRO
COLLABORATIVE SPACE+
COLLABORATIVE CULTURE=
INNOVATIVE IDEAS
INTRO
BENEFIT– SHOW NON-LINEAR RELATIONSHIPS, ENCOURAGE HOLISTIC THINKING
WHY VISUAL THINKING?
BENEFIT: IMPROVES QUALITY AND SPEED OF IDEATION AND PROBLEM SOLVING, MAKE IDEAS TANGIBLE
WHY VISUAL THINKING?
BENEFIT: LOWER BARRIER FOR ENTRY, PARTICIPATORY CONVERSATIONAL
WHY VISUAL THINKING?
BENEFIT: DECREASE TIME IT TAKES TO EXPLAIN AND UNDERSTAND AN IDEA, BETTER COORDINATED
WHY VISUAL THINKING?
WHY IS IT HARD TO GET STARTED?
PEOPLE THINK DRAWING IS A SKILL FOR ARTISTS. IF YOU CAN”T DRAW LIKE AN ARTIST, THEN YOU PROBABLY SHOULDN’T”T BE DOING IT.
PEOPLE THINK IT’S:TOO COMPLICATEDCAN’T DO ITTAKES TOO MUCH TIMENOT USEFULDON’T KNOW HOWDIDN’T EVEN THINK TO TRY
WHY IS IT HARD TO GET STARTED?
START THINKING ABOUT DRAWING AS A WAY TO THINK
THE OPPORTUNITY:
“I’M JUST THINKING OUT LOUD HERE”
LET’S MOVE FROM:
BLAH
BLAH
BLAH
BLAHBLAH BLAH
BLAHBLAH
BLAH
BLAHBLAH
“I’M JUST THINKING OUT LOUD HERE”
VISUALLY
BLAH BLAH
BLAHBLAH
BLAH
BLAHBLAH
AND MOVE TOWARDS:
VISUAL THINKING:SPACE & TOOLS CULTURE & PROTOCOLSSKILL & METHODS
VISUAL THINKING:SPACE & TOOLS CULTURE & PROTOCOLSSKILL & METHODS
ENCLOSED MEETING (4PPL)TOUCH-DOWN
TOUCH-DOWN - SMALL
OPEN MEETING
WORKSTATION
VISUAL THINKING CAN HAPPEN IN A VARIETY OF SETTINGS, ON A VARIETY OF SURFACES AT A VARIETY OF DIFFERENCE SCALES.
CAFE
SPACE & TOOLS
Post-it Self-Stick Easel Pad
post-its
brown paper rollsketchbook
markers
paper & papernapkins
1/2inch foamcore boards (4ftx8ft) and push pins
VISUAL THINKING CAN HAPPEN EVERY-WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH...
SPACE & TOOLS
VISUAL THINKING CAN HAPPEN EVERY-WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH...
SPACE & TOOLS
device apps-paper53
screensharing apps
Screensharing apps
Smart Phonephotography
VISUAL THINKING CAN HAPPEN EVERY-WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH...to HIGH TECH
SPACE & TOOLS
VISUAL THINKING:SPACE & TOOLS CULTURE & PROTOCOLSSKILL & METHODS
VISUAL THINKING IS AN ACTIVITY, NOT A TALENT.NOTHING IS PRECIOUS AND EVERYONE IS ENCOURAGED TO PARTICIPATE!
ENCOURAGE “ADDING ON”
ASSIGN A VISUAL NOTE TAKER TO FACILITATE
1) MAKE IT TOGETHER
DRAW IDEAS, NOT PRETTY PICTURES
CULTURE & PROTOCOLS
VISUAL THINKING HELPS PEOPLE QUICKLY EXPLAIN THEIR IDEAS.
2) SHARE OUTSESSIONS
CULTURE & PROTOCOLS
VISUAL THINKING CAN HELP MAKE IDEAS TANGIBLE, HELP REGISTER PRIORITIES, CREATE A PLATFORM FOR FEEDBACK, MAKE SENSE OF COMPLEXITY.
3) IDEA POSTERS-PIN-UP, LEAVE AROUND AND ASK FOR FEEDBACK
CULTURE & PROTOCOLS
VISUAL THINKING:SPACE & TOOLS CULTURE & PROTOCOLSSKILL & METHODS
USE SYMBOLS/
ICONS/SIMPLE LANGUAGE
LOW TECH/USE
SHORTCUTS
LEARN FROM FAILURE/
SURVIVAL/ADAPTIVE
MAKE ITCULTURAL/
RITUAL/SPATIAL
HOW?: DRAW LIKE A CAVEMAN
VISUAL THINKINGMETHOD:SHOW A PROBLEM,OBSTACLE,EXISTING STATE.
1)DRAW THE PROBLEM STATEMENT
SKILL & METHOD
VISUAL THINKINGMETHOD: MANAGE EXPECTATIONS.
2)VISUALAGENDA
SKILL & METHOD
VISUAL THINKINGMETHOD:MAP THE LANDSCAPE. START WITH THE BIG IDEA IN THE MIDDLE, AND THEN WORK OUTWARD.
SKILL & METHOD
3)MIND MAPPINGDIAGRAM
VISUAL THINKING METHOD:MAP THE PROCESS. SHOW WHERE YOU ARE AND WHERE YOU WANT TO BE, AND HOW TO GET THERE.
SKILL & METHOD
4)ACTION PLANPOSTER
VISUAL THINKING METHOD:TELL A STORY. CREATE A NARRATIVE THAT EXPLAINS THE PROBLEM/SOLUTION OR OBSTACLE/OPPORTUNITY.
5)STORYBOARDING
SKILL & METHOD
IN OTHER WORDS...
SKETCHING IS SOMETHING EVERYONE CAN DO, AND SHOULD!
IN SUMMARY
1) MAKE DRAWING A PART OF YOUR DAILY LIFE. USE YOUR SPACE TO HELP YOU VISUALLY THINK AND COMMUNICATE IDEAS.
IN OTHER WORDS...
IN SUMMARY
IN OTHER WORDS...
2) BUILD A CULTURE WHERE VISUALLY THINKING IS SUPPORTED.
IN SUMMARY
IN OTHER WORDS...
3) PRACTICE PRACTICE PRACTICE!!TO BUILD MUSCLE MEMORY SO YOU ARE COMFORTABLE SKETCHING FOR YOURSELF AND OTHERS.
IN SUMMARY
Pictures are global and transcend words. They carry metaphors, symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and making drawings helps you tell stories more effectively.
Visual thinking can help you make sense of complexity, help find patterns and surface critical issues, help make faster, better decisions, and help you take action and do ‘good’ for your business.
In order to get comfortable with the skill of visual thinking, we need to build confidence in drawing ability for those with no experience, help people develop a personal toolbox of sketching shortcuts, promote and encourage visual thinking as a useful tool at the desk and in the conference room.
The goal is to move from “let’s THINK out loud” to “let’s VISUALLY THINK out loud” as a way to brainstorm, collaborate and innovate together in the workplace.
--Liz Burow
IN OTHER WORDS...
IN SUMMARY
VISUAL THINKING:LEARN MORE!!
A WHOLE NEW MINDby Daniel Pink
THE BACK OF THE NAPKINby Dan Roam
www.VIZTHINK.COMOn-line community for Visual Thinking
IN SUMMARY
