“ISO 9001:2000 CERTIFICATION AT NTPC”

Submitted to: Presented by: Prof. Vishal Gupta Paramjeet Singh (BM-014058) Karan Tandon (BM-014099) Navneet Singh (BM-014141) Rahul Puri (BM-014193) Sudeep Ranjan Das (BM-014265)

INTRODUCTION• largest thermal power generating company of

India. • Incorporated in 1975 to accelerate power

development in the country as a wholly owned company of the Government of India.

• Government of India holds 89.5% of the total equity shares of the company and FIIs, Domestic Banks, Public and others hold the balance 10.5%. Within a span of 31 years.

POWER GENERATION IN INDIA

Core Values – BE COMMITTEDB Business Ethics

EEnvironmentally & Economically Sustainable

C Customer Focus

O Organizational & Professional Pride

M Mutual Respect & Trust

M Motivating Self & others

I Innovation & Speed

T Total Quality for Excellence

T Transparent & Respected Organization

E Enterprising

D Devoted

Steps taken by NTPC towards the goal of “Zero Accidents”

• Cleaner fuel, world class operation & maintenance practices and excellent housekeeping.

• Generation of ‘clean power’ and ‘accident free power’

• Training , awareness programmes and road shows for creating employee safety.

• Adoptation and implementation of ISO-14001, ISO 9001-2000, OHSAS-18001, 5S, Six Sigma, Benchmarking as per International norms.

• Formal joint management – worker health and safety committees to help monitor

• Regular plant inspections and review with Head of projects are undertaken.

• Strict compliance and enforcement of safety norms and practices by contractors, safety clauses are included in the General Conditions of Contract.

• Continuous efforts in matters of health and safety are paying off with the frequency of incidents coming down considerably over a period of time.

How different is it from the previous ISO 9000:1994 standard

Integration of standardsReduction in clausesMeeting customer requirementsAdopting the process ApproachContinual enhancement of quality systemOngoing information gathering and evaluationReduced rigidity helps customized

documentation

PRINCIPLES BEHIND ISO 9001:2000

• Customer Focus• Leadership• Involvement of Employees• Process Approach• System Approach to Management• Continual Improvement• Factual Approach to Decision Making

ISO 9001:2000 - MODEL

CONCLUSION• Determine the processes, required by the QMS that is

applied by the organization. • Identify the interdependency of the processes and

their occurrence. • Recognise the requirements and procedures for

effective process operation and control. • Ensure availability of all resources required to operate

processes. • Perform process checking, evaluation and review. • Direct actions for achieving objectives. • Continually improve on processes