For Employees Not on Nissan’s Medical Plans

Nissan LiveWell Member Guide

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Get Back to the Basics of Wellness with BlueHealth SolutionsSM

Nissan LiveWell and BlueCross BlueShield of Tennessee are here to help you achieve your wellness goals. We want to help you create a wellness program tailored to your lifestyle and individual needs.

We hope you find participating in the BlueHealth Solutions program effective and rewarding.

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Your Wellness at a Glance _____________________________ 4Getting Started ______________________________________ 5Online Wellness Resources ____________________________ 6Mobile Apps _________________________________________ 8Personal Health Assessment ___________________________ 9 Your Wellness Program ________________________________ 12Healthy Maternity ____________________________________ 14Health Coaching _____________________________________ 15Fitness Your Way _____________________________________ 16Blue365 _____________________________________________ 23Contacts ____________________________________________ 25

Build a LiveWell Program that Fits Your LifeYour LiveWell Program includes a wide range of offerings that can help you improve or maintain your health. This member guide will help you understand the details of the program and how to get started on your way to a healthier 2018.

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Your Wellness at a Glance We want to make it easy for you to get and stay healthy. Whether you want to be more active, quit tobacco or lower your stress, we’re right here to help.

l Online Resources – Get started today by visiting bcbst.com/Nissan-Wellness and registering for BlueAccessSM. This is where you can find the Member Wellness Portal, which has health trackers, health coaching, self-directed courses and more.

l Wellness Offerings – Take advantage of our wellness resources and programs that can help you improve or maintain your health.

– Member Wellness Portal – AlwaysOn and myBlue TN mobile apps – Health Coaching – Healthy Maternity – Fitness Your Way – Blue365 Member Discounts

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Getting StartedYour first step to wellness is to register on BlueAccess at bcbst.com/Nissan-Wellness if you haven’t already. Registering is easy and gives you access to our online wellness tools and educational resources.

Register for BlueAccessVisit bcbst.com/Nissan-Wellness and follow these steps:

l Choose the Register Now option under Log In/Register for BlueAccess if you haven’t already registered.

l Select the first option: Register as a Member.

l You’ll need your BlueCross Wellness Only Member ID card to sign up.

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Explore Your Online Wellness Resources

Member Wellness PortalYour Member Wellness Portal is there to help you keep up with your LiveWell Program. Visit the portal to find resources that can help you get and stay healthy:

l Take your Personal Health Assessment (PHA). l Use a health tracker to keep up with your stress level, nutrition, weight, exercise and more.

l Sync your nutrition and fitness devices or apps. l Communicate with your Health Coach. l Take an online health course.

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Visit Your Member Wellnes Portal l Visit bcbst.com/Nissan-Wellness. l Log in to BlueAccess. l Click My Health & Wellness. l Choose Member Wellness Portal.

If you have questions about the portal, call us at 1-866-843-3509 (option 4).

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AlwaysOn Wellness AppThe AlwaysOn app lets you access many of the online tools in the Member Wellness Portal:

l Complete your PHA.

l Sync your nutrition and fitness devices, and view your activity.

l Set health goals and access tracking.

l Send a secure message to a Health Coach.

*You may be asked to enter your Subscriber ID and Group Number.

Download the AlwaysOn App from the App Store or Google Play.

l Open the app and tap New User Registration at the bottom of the screen.

l Enter your first name, last name, date of birth, and zip code. You’ll be asked to review and verify your personal information.*

l Create a username and password, then enter your phone number and email address, and accept the Terms & Conditions.

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Complete Your Personal Health Assessment Taking your Personal Health Assessment (PHA) is an important part of committing to living a healthier life.

Your PHA helps us identify and evaluate characteristics and behaviors that impact your health. We may contact you via phone or email to offer suggestions and advice to help you live a healthier lifestyle.

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B.

How to Complete Your PHA on Your Computer

l Visit bcbst.com/Nissan-Wellness and log in to BlueAccess (see figure A).

l Click the My Health & Wellness tab, select the Member Wellness Portal, and then click Get Started (see figure B).

l You’ll be taken to your personalized wellness page where you’ll be prompted to take your PHA. Click Get Started! and complete your PHA.

If you don’t have access to a desktop or laptop computer, or if you have questions about your PHA, please call us at 1-866-843-3509 (option 4) and a Health Coach will help you complete your PHA.

A.

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How to Complete Your PHA with the AlwaysOn

®

Mobile App

l Download the AlwaysOn mobile app from the App Store® or Google Play ® (see page 8).

l Open the app.

l Tap Health Assessment (HA).

l Take your PHA.

Tap HA

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Your Wellness ProgramThe following services and programs are provided through BlueHealth Solutions to help you get and stay healthy.

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Healthy MaternitySM Management ProgramIf you’re expecting, our Healthy Maternity Management Program can provide you with support throughout your pregnancy and help you have a healthy delivery. Moms-to-be who enroll in our program can expect:

l Personalized one-on-one support from a maternity nurse

l Postpartum support for up to eight weeks after your baby is born

l Details about your baby’s immunizations

l Helpful prenatal information and online pregnancy resources

Our maternity nurses are available at 1-866-843-3509 (option 6), Monday – Friday, 7 a.m. to 6 p.m. CT.

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Enroll in the maternity program as soon as you learn you’re pregnant. You can enroll online by logging in to BlueAccess, choosing the My Health & Wellness tab and clicking on Healthy Maternity, or by calling 1-866-843-3509 (option 4).

Happy, healthy pregnancy

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Health Coaching With our Health Coaching program, you have access to a personal Health Coach who can help you set goals related to:

l Quitting Tobacco

l Physical Activity

l Nutrition

l Weight Management

l Blood Pressure

l Stress Management

l Cholesterol Levels

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Contacting Your Health Coach

Your Health Coach is available to you for health- related guidance and advice via telephone or secure messaging.

l Call your coach at 1-866-843-3509 (option 4).

l On your desktop or laptop computer, message your coach via the Member Wellness Portal on BlueAccess (see page 7).

l On your smartphone, contact your coach through the AlwaysOn mobile app, which can be downloaded from the App Store or Google Play (see page 8).

Download the free AlwaysOn App

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Fitness Your WayTM

We know that getting fit and staying fit can be a challenge. So we offer Fitness Your Way, a flexible, low-cost fitness program for you and your covered dependents (age 18 and older). Fitness Your Way provides:

l Affordability. One-time enrollment fee of $29 and a $29 monthly membership fee per member.

l Unlimited access. The extensive network includes more than 9,500 participating fitness locations including national and local chains, and community and women-only facilities.

l Flexible membership. No long-term contract is required – only a three-month initial commitment and unlimited use of any facility within the network.

l Online convenience. Find fitness centers, enroll and manage your activity online.

To get started, visit bcbst.com/Nissan-Wellness and register or log in to BlueAccess.

l Click My Health & Wellness.

l Select Member Discounts & Fitness Your Way to visit our Blue365® member discounts page.

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l Click the Fitness Your Way tile.

l Select View Details then Redeem Now.

l From there you can find fitness center locations, enroll and create a Fitness Your Way account.

Or call 1-888-242-2060, Monday through Friday, 7 a.m. to 7 p.m. CT.

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Blue365®

Take advantage of our Blue365 member discount program and save on health and wellness products. Visit participating providers and enjoy discounts on:

l Health care services related to vision, hearing aids, massage therapy, maternity and baby items, and complementary and alternative medicine

l Health-related products, such as fitness apparel and gear, weight loss programs and more

l Senior-focused medical supplies

l Local attractions and entertainment.

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The Blue365 discount program is for BlueCross members only, and is available at no additional cost.* For more details, visit bcbst.com/Nissan-Wellness and log in to BlueAccess. Click on the My Health & Wellness tab, then click on Member Discounts & Fitness Your Way.

* Some restrictions apply.

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Customer Service Please call 1-866-843-3509 if you need more information or have questions about the following:

l Medical benefits, claims or your BlueAccess account: say “Member Service” or press 1.

l Pharmacy questions: say “Pharmacy” or press 2.

l Questions about your specialty pharmacy: say “Specialty” or press 3.

l Your Personal Health Assessment or to speak to a Health Coach: say “Health Coach” or press 4.

l Your wellness benefits: say “Wellness” or press 5. l Chronic Care Management, Case Management, or Healthy Maternity: say “Care Manager” or press 6.

l Schedule a consult or register for PhysicianNow: say “PhysicianNow” or press 7.

l Speak to a Nurse: say “Nurseline” or press 8.

Monday — Friday, 7 a.m. to 6 p.m. CTMember Service (option 1)

Pharmacy (option 2)

Specialty (option 3)

Wellness (option 5)

Care Manager (option 6)

Monday — Friday, 7 a.m. to 10 p.m. CT and Saturday, 9 a.m. to 4 p.m. CT

Health Coach (option 4)

24/7 PhysicianNow (option 7)

Nurseline option (option 8)

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BlueCross BlueShield of Tennessee (BlueCross) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. BlueCross does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.BlueCross:• Provides free aids and services to people with disabilities to communicate effectively with

us, such as: (1) qualified interpreters and (2) written information in other formats, such as large print, audio and accessible electronic formats.

• Provides free language services to people whose primary language is not English, such as: (1) qualified interpreters and (2) written information in other languages.

If you need these services, contact a consumer advisor at the number on the back of your Member ID card or call 1-866-843-3509 (TTY: 1-800-848-0298 or 711).If you believe that BlueCross has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance (“Nondiscrimination Grievance”). For help with preparing and submitting your Nondiscrimination Grievance, contact a consumer advisor at the number on the back of your Member ID card or call 1-866-843-3509 (TTY: 1-800-848-0298 or 711). They can provide you with the appropriate form to use in submitting a Nondiscrimination Grievance. You can file a Nondiscrimination Grievance in person or by mail, fax or email. Address your Nondiscrimination Grievance to: Nondiscrimination Compliance Coordinator; c/o Manager, Operations, Member Benefits Administration; 1 Cameron Hill Circle, Suite 0019, Chattanooga, TN 37402-0019; (423) 591-9208 (fax); Nondiscrimination_OfficeGM@bcbst.com (email).You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1–800–368–1019, 800–537–7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield AssociationATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-843-3509 (TTY: 1-800-848-0298).

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-3509-843-866 (رقمھاتف الصم والبكم: 800-848-0298-1).

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-866-843-3509 (TTY:1-800-848-0298) 。

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-866-843-3509 (TTY:1-800-848-0298).

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-866-843-3509 (TTY: 1-800-848-0298) 번으로 전화해 주십시오.

ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-866-843-3509 (ATS : 1-800-848-0298).

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-866-843-3509 (TTY: 1-800-848-0298).

ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1-866-843-3509 (መስማት ለተሳናቸው: 1-800-848-0298).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-866-843-3509 (TTY: 1-800-848-0298).

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-866-843-3509 (TTY:1-800-848-0298)

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。 1-866-843-3509 (TTY:1-800-848-0298) まで、お電話にてご連絡ください。

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-866-843-3509 (TTY:1-800-848-0298).

ध्यान दें: यिद आप िहंदी बोलते हैं तो आपके िलए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-866-843-3509 (TTY:1-800-848-0298) पर कॉल करें।

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-866-843-3509 (телетайп: 1-800-848-0298).

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با(TTY:1-800-848-0298) 3509-843-866-1 .تماس بگیرید .

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-866-843-3509 (TTY: 1-800-848-0298).

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-866-843-3509 (TTY: 1-800-848-0298).

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-866-843-3509 (TTY: 1-800-848-0298).

ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-866-843-3509 (TTY: 1-800-848-0298).

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