NEW TECH 2013 - Indianapolis - Workbook
Transcript of NEW TECH 2013 - Indianapolis - Workbook
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Lab on Design Thinking in EducationUniversity of Kentucky
[email protected]://dLab.uky.edu
How Might We...
New Tech Design Thinking Workshop
Indianapolis, April 10, 2013
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Agenda
• Welcome
• Introduction and Context
• Creating What People Need
• Empathy Interview
• Brainstorming• Harvesting the Brainstorm
• Prototyping
• Plus, Delta, Questions, Ideas
• Close
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Your Mission: Understand someone's point of view so you
can design something USEFUL & MEANINGFUL for them.
Start by GAINING EMPATHY.
The Empathetic Interview
TIP 1
Assign the following roles
within your team so thateach person has a clear
purpose visible to the
participant:
• One person to lead the
interview
• One to two note takers
(note page follows)
Listen and be attentive.
Allow long pauses.
Ask naive questions even
if you are an expert.
Don't correct the
students.
REMEMBER:
The STUDENT is the
expert.
TIP 2
20 minutes
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INTERVIEW GUIDE NEW TECH DESIGN THINKING WORKSHOPUsing Technology for Learning • April 9, 2013 • dLab.uky.edu
OPEN SPECIFIC
Start the conversation with simple and specific questions
your participants will feel comfortable answering. You may
want to begin with a compliment and short introduction andthen move on to questions about the student’s current life. This
is your chance to build rapport with the student you are
interviewing and to ask basic questions that will help you
understand their overall situation, how they view the school,
and how they view their grade as unique or similar to others in
the school.
GO BROAD
Prompt bigger more general topics that ask the student to think
about life, the school, and the future. Ask about their hopes
and dreams for the future, as well as the barriers to
achieving their goals. This is the chance to identify what might
be standing in their way, and what they perceive the real paths
to a better future might be.
PROBE DEEP
Ask deeper questions about your design challenge at hand &
prompt with ‘what if’ scenarios. The last half of the interview is
the time to ask questions that are focused on your design
challenge. Make sure to ask concrete questions of the
student that will help you define what is and is not
desirable to this person.
E X A M P L E I N T E R V
I E W G
U I D E OPEN SPECIFIC
• What year in school are you in?
• How long have you been at your school?
• What’s a great thing happening at your school right
now?• What kinds of things do you think kids in your grade
do differently from kids in other grades?
GO BROAD
• What are your aspirations for the future?• Why did you choose those?
• What do you see that could get in the way of achievingyour goals? (Could be anything -- not necessarily
school-related)
PROBE DEEP
ell the student : We want to figure out how create an
environment where students use technology responsibly
and appropriately for their academic work.
• How would you describe the way in which moststudents use technology at school? (ASK “WHY DO
YOU SAY THAT?”)• What do you wish the adults (parents, teachers,
others) knew about how students use technology thatthey just don’t realize? (ASK “WHY DO YOU SAY
THAT?”)
• What changes would you like to see in the way
students use technology.
(ASK “WHY DO YOU SAY THAT?”) • ADD A WHAT-IF SCENARIO e.g.
“What if we did _________? Would you like that? Why
do you say that?
Adapted from the IDEO HCD Field Guide University of Kentucky Laboratory on Design Thinking in Education
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Interview Notes
NOTES/SKETCHES
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Interview Highlights
THINGS THE STUDENTS SAID OR DID THAT SURPRISEDYOU OR MOST MEMORABLE QUOTES
MAIN THEMES OR LEARNINGS THAT STOOD OUT FORYOU FROM THIS INTERVIEW
THINGS THAT MATTER MOST TO THE STUDENTS
NEW TOPICS OR QUESTIONS TO EXPLORE IN FUTUREINTERVIEWS
5 minutes
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SHARE your thoughts + CAPTURE feedback.Walk your students through your sticky notes. Explain what you heard them say, ask them ifyou're right, what should be added, what needs to be taken out. Ask them if they buy into thethings you've written on the sticky notes.
New things I've learned about the students and their NEEDS:
TIP
If a student asks:
"Will the day plan have X or Y?"
You say:
"Should it have X or Y?"
REMEMBER: The student is the
expert
Not sure if you uncovered
enough characteristics?
Ask the student to help!
TIP
7 minutes
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Brainstorm Rules
One conversation at a time.
Go for quantity
Headline!
Build on the ideas of others
Encourage wild ideas
Be visual
Stay on topic
Defer judgement - NO blocking
Stanford d.School Bootleg, 2010
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4. Prototype! EMPATHY + PROTOTYPING + FEEDBACK
A. Generate a SOLUTION
Write one of your four "harvested"ideas here that you will prototype.
Prototype your big idea!This is your plan, map, scenario, script, blueprint that SHOWS your IDEA(RAPID PROTOTYPING + SHOW DON'T TELL).
Use large chart paper
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Feedback on the Session - Please tear out and hand in
HOW did it go for you?
+ What works... What could be improved...
? Questions... ! New ideas...
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Interview Highlights - Student Version
THINGS THAT YOU OR OTHER STUDENTS SAID OR DIDTHAT SURPRISED YOU.
WHAT WAS THE MOST MEMORABLE QUOTE?
WHAT WAS A MAIN THEME OR THEMES THAT STOODOUT FROM YOUR DISCUSSION
(IN THREE BULLETS)
•
•
•
THINGS YOU HEARD THAT MATTER MOST TO STUDENTS
WHAT NEW TOPICS OR QUESTIONS SHOULD ADULTS BEASKING IN THE FUTURE?
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