connect.collaborate.innovate.Organizational Update

NetHope

© NetHope

we are sharing

technology solutions

that benefit humanity

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As a catalyst for

collaboration, NetHope

helps NGOs more

effectively address the

world’s most pressing

challenges through smarter

use of technology.

our approach

message from our ceo & chairman

Dear Friends,It has been NetHope’s mission from the very start to create something special with the power of collaboration. All too often, nongovernmental organizations (NGOs) have been limited in their projects by their individual resources, mindsets and experience. If there was a way to come together — NGOs and corporate partners — to share advice, tools and resources, NGOs could better serve their beneficiaries; NetHope was created to do just that.

As we move beyond our tenth anniversary year, the approach remains the same. Through our unique collective of international NGOs, we are able to create and deploy powerful information and communication technology (ICT) solutions that address the developing world’s biggest challenges. During the past two decades, most of us have experienced the power of technology. We are now beginning to see the significant impact ICT can have in the developing world. It is clearly extending the reach of programs, minimizing costs and reducing the time required to provide assistance to end beneficiaries. Our members continuously demonstrate the value of collaboration, from aiding emergency relief efforts with the Red Cross and supporting conservation with The Nature Conservancy to promoting humanitarian development with World Vision, Habitat for Humanity and Mercy Corps.

We have grown our initial seven-NGO membership into an impressive assembly of more than 30 international NGOs, all of whom contribute their own unique expertise and resources to our well-rounded whole. Our expanding membership has increased our ability to connect, collaborate and innovate and, in turn, to bring even more far-reaching, influential programs to the 180 countries touched by our initiatives.

NetHope’s dedication to collaboration expands beyond our membership. One aspect of the NetHope model that we often champion is our ability to facilitate public-private partnerships with major technology companies, foundations and individuals. It is through these relationships that we are able to enrich our programs with donated equipment, software and shared technical expertise, as well as offer our members discounts on much-needed tools. Some recent extraordinary examples of collaboration at work in NetHope include:

• NetHope, its partners and members helped to bridge Haiti’s broken telecommunications infrastructure by restoring life-saving communications capability in the aftermath of the Jan. 12, 2010, earthquake that leveled Port-au-Prince, the capital city.

• The NetHope Academy, along with 17 host organizations and leading technology partners, implemented a unique, ground-breaking program in Haiti to provide training and work

experience opportunities to unemployed Haitian computer science students — a critical next step in rebuilding Haiti.

• Adobe Systems Inc. granted the largest software donation in the company’s history to NetHope members. The donation included 25,000 licenses of Adobe Acrobat 9 software and other products and services.

• NetHope developed Innovation for Development (I4D) pilot project pilots with member organizations in agriculture (Catholic Relief Services) and in health (CARE), built with cloud architecture, innovative mobile platforms and significant support from Microsoft Corp. and Intel.

• NetHope created the Global Broadband and Innovations (GBI) Alliance.

• NetHope secured a $430,000 grant from The Rockefeller Foundation to propel I4D projects in health, education and Geographic Information Systems (GIS).

As we continue to evolve and expand as a collective, we intend to stay true to our roots in collaboration and technology. Our five initiatives — Connectivity, Emergency Response, Field Capacity Building, Shared Services, I4D — will continue to drive our work, helping shape the ways we will build a stronger, more sustainable future for the world.

We invite all of you — our members, partners, supporters and volunteers — to make the next ten years of NetHope the decade that accelerates the connections, broadens the collaborations and sparks the innovations that we need to positively change the world.

Thank you,

We invite all of you to make the next ten years of NetHope the decade that sparks the innovations

needed to positively change the world.

Chief Executive Officer Executive Director

Chairman of the Board Global Chief Information Officer, International Federation of Red Cross and Red Crescent Societies

William A. Brindley Edward G. Happ

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As NetHope continues to grow, I commend the organization for the incredible impact it has made in humanitarian relief and development. Through its vision, strong leadership and unwavering commitment to developing strong partnerships, NetHope has inspired a whole new approach — to effect change through the impact of technology.

As part of our global commitment to corporate citizenship, Microsoft has been a long-time contributor to NGOs throughout the world. We strive to improve humanitarian and international development efforts through technology, the volunteer efforts of our employees and financial donations.

Microsoft’s work with NetHope began in 2004. In NetHope, we saw the power of a collective network that would allow us to deliver at scale and streamline our investments in the world’s largest humanitarian organizations. By supporting NetHope, Microsoft leverages our community investment across more than 30 leading NGOs, eliminating duplication of efforts, lowering costs and greatly reducing implementation risk. In addition, the partnership aligns NetHope’s local field knowledge with our products, technology and emerging markets capabilities. This increased communication facilitates information sharing and more effective delivery of assistance and resources to end beneficiaries.

In 2006, Microsoft donated $41 million in software and cash to NetHope to help fund the Interagency Working Group on Emergency Capacity Building Project (ECB), which would be mobilized in the event of a large-scale emergency. The goal was to provide effective,

efficient and impactful coordination of humanitarian agencies before, during and after a disaster. That model has proven to work and has enabled donors such as Microsoft to quickly deploy resources to NGOs in the wake of an incident, reducing response times and the ability for relief organizations to deliver critical aid to the people who need it.

Since then, emergency response has continued to be a strong focus for NetHope. We have seen the organization make great strides in other areas, which has also enabled our partnership to expand. For example, NetHope’s work in Haiti has continued since the devastating earthquake in January 2010, and the organization has played an important role in the rebuilding efforts. In partnership with Microsoft, Accenture, Cisco, La Ecole Supérieure d’Infotronique d’Haìti (ESIH), Voilà Foundation and others, NetHope launched the Haiti NetHope Academy — a six-month program that provides Haitian computer science students with both classroom and on-the-job IT skills training. NetHope also has made progress in enabling the capacity of organizations in the field, improving connectivity between organizations and their field offices, sharing resources to provide economies of scale and fostering innovation to create new technology solutions for development.

Our partnership with NetHope has provided long-term value for Microsoft and its members, enabling them to make a difference in the most remote areas of the world by putting our tools and technology into action. I applaud NetHope for its hard work and look forward to a continued partnership in the years to come.

the power of partnership— Akhtar Badshah

Senior Director, Global Community Affairs Microsoft

NetHope has inspired a whole new approach — to effect change through

the impact of technology.

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by the numbers

NetHope member organizations represent

in humanitarian development, emergency response and conservation programs

$40 billion

30 leading international nongovernmental organizations

five • connectivity• fieldcapacity

building• emergency

response• shared services• innovation for

development

initiatives

NetHope distributes

$36 millionof in-kind value to members

Every year, NetHope spreads a wealth of pro-bono services and in-kind product to its members to support their efforts to better serve their beneficiaries in the developing world.

4 millionAn estimated

NetHope’s Weather Information for Development (WIND) project uses ICT to deliver more accurate information to farmers.

39 NetHope Academy Haiti graduates earn

$500,000+total, together in one year. From unemployment status to a certified IT professional in six months, these graduates completed an intense boot camp and internship with one of 17 host organizations in Haiti.

30countries are prone to emergencies

NetHope creates a single ICT coordinating point for all members present in an emergency, partners with technology suppliers and provides shared training to accelerate front-end ICT responses.

1,000sof Very Small Aperture Terminal (VSAT) systems to bring Internet to rural areas. Mostly in Africa and Asia, VSAT systems deliver connectivity with the help of orbiting space satellites.

NetHope member organizations deploy

operates in

countries180

“NetHope is a perfect illustration of ‘selling’ your impact and using leverage: creating real VALUE for business, government and global development.”

— Jason Saul

+

CEO, Mission Measurement LLC

lecturer of Social Enterprise Kellogg School of Management

author “The End of Fundraising”

Kenyan farmers to receive better weather information

NetHope’s funding model reflects

its unique public-private partnership

structure. The primary sources

of funding are cash and in-kind

contributions from members,

corporations and foundations. NetHope

also receives cash contributions from

individuals, as well as employee matches

from corporations. NetHope membership

continues to grow at a controlled pace,

with more than 30 current international

member organizations plus federated

members and affiliates of regional

NetHope Chapters. All new members

and affiliates work in the developing

world bringing valued expertise in the

areas of emergency relief, financial

services, health, education, agriculture

and natural resource management.

Leading supporters of NetHope

include Microsoft, Cisco, Accenture,

Baker & McKenzie, Waggener Edstrom

Worldwide, Intel, The Rockefeller

Foundation, Blackbaud, CDW, the

Michael & Susan Dell Foundation, HP,

iDirect and Dell. This group of core

supporters has expanded to include

Adobe, the Fidelity Charitable Gift Fund,

the Bill & Melinda Gates Foundation,

ESRI, Voilà Foundation and Google.

In addition, NetHope entered a five-

year partnership with USAID, the GBI

Alliance, which provides funding to

further efforts in the Connectivity and

I4D strategic program areas. Each of

NetHope’s supporters also donates

their expertise and other in-kind assets,

which are almost impossible to quantify

but are always invaluable to NetHope

and its membership. The NetHope

funding model works because members

and supporters each contribute in

meaningful ways — beyond just dollars

— with a common goal to collaborate,

connect and innovate using technology

to benefit the people of the developing

world.

Each NetHope member organization

describes the value of NetHope

membership a bit differently. For some,

it is realizing the benefits of belonging

to a social network of like-minded

professionals, who have common

challenges in helping their organizations

improve the quality of life for millions

of people. Other members will look to

more easily quantifiable benefits, such

as discounts on software, hardware and

services. Of course, all members benefit

from the improved efficiency they get

by solving problems together. Another

key benefit is the ability to reach out

to potential corporate and foundation

supporters in a unified way. A given

corporation or foundation might receive

hundreds, if not thousands, of funding

proposals from the nonprofit world

every year. Often the funding proposals

seem very similar. All seem worthy. The

NetHope model allows funding to be

leveraged in such a way that supporting

one project can be multiplied to benefit

many.

By using the collective expertise of

members and supporters to develop

proposals with the “best of the best”

thinking, hundreds of highly trained

professionals can work together toward

a common shared purpose. Just as

important, NetHope only embarks on

projects that reach a “critical mass” of

interest across the membership. Not all

of our members will engage in a given

program, but all of them benefit from

the outcome of the collaboration and

the lessons learned. The bottom-line

message is that NetHope’s supporters

can feel comfortable that their cash or

in-kind contribution will have a much

bigger impact than any stand-alone

donation ever could.

leveraging contributions for the greatest impact

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Supporters Programs Members Beneficiaries

RELIEFINTERNATIONAL

®

“Cisco has supported NetHope since its inception because we knew the organization would leverage the power of the network to make huge social impact. NetHope is one of Cisco’s key social investments. It has proven that connecting people and ideas over the Internet can drive transformation for individuals and communities worldwide.”

— Tae Yoo, senior vice president of Corporate Affairs, Cisco

* A full list of supporters is found on page 35.

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®

®

Empowering people. Changing lives.Innovating for the world’s poor.

TRUSTEES’ PHILANTHROPY FUND

Supporter Cash 60%

Member Cash 10%

SupporterIn-Kind

25%

Member In-Kind

5%

Sustainable “last mile” connectivity

connectivity

A main focus of NetHope’s Connectivity area is to enable connectvity options for remote offices, field locations and I4D programs not served by the new East Africa fiber infrastructure. By aggregating demand for rural areas and developing good business models for local service providers to expand their reach to the “last mile,” an earlier delivery of reliable broadband services and regional transformation is possible. Because of the high concentration of NGO and USAID rural program investments, East Africa is an ideal proving ground to establish a sustainable business and technical approach for “last mile” connectivity.

Seeking creative solutions to

improve the quality and cost of

connectivity in remote parts of the

developing world was the topic

of the first conversation between

Edward G. Happ and Dipak Basu

ten years ago. Addressing that

problem in a very different way

was NetHope’s initial challenge,

and their breakthrough concept

was that pooling the collective

talents of multiple NGOs could offer

better connectivity solutions faster,

cheaper and more effectively. This

simple idea was appealing enough

for the seven international NGOs to

found NetHope in 2001.

Early on, these NetHope members

also recognized that the cost of

installing and maintaining complex

satellite earth stations was expensive

and difficult to accomplish. NetHope

partnered directly with the Global

VSAT Forum (GVF), iDirect and

Eutelsat to develop a specialized

practical training, fine-tuned to suit

NGO field operations. Initially, VSAT

installation training was offered

in the United States and Europe.

Starting in 2007, NetHope partnered

with a Kenyan training facility, and

advanced VSAT installation training

is now offered regularly in Nairobi.

NetHope has enabled more than 100

new VSAT installations in the NGO

community.

The NetHope Steering Committee

for Connectivity launched a

campaign in 2011 to accelerate the

delivery of broadband networks

where they are most needed

in the developing world. In

partnership with the GVF and 10

member organizations, NetHope is

positioning to leverage corporate

social responsibility obligations from

the private sector in needy African

countries such as Congo, Chad,

Ethiopia, Sierra Leone, Central Africa

Republic, Kenya and Sudan. In many

cases, private sector companies

operating in the developing

world have fixed corporate social

responsibility financial obligations,

which could be allocated to funding

NetHope’s collaborating-member

connectivity initiatives.

Beyond Africa, the case for

connecting more offices,

humanitarian and conservancy

programs in partnership with the

private sector is also compelling.

NetHope’s continued efforts in this

strategic area will have a positive

impact on NGO operations and

program delivery in Asia, Latin

America and other developing

regions for years to come.

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The Horn of Africa Crisis is now considered to be

the worst humanitarian disaster of the 21st century.

The far-reaching, on-going drought in the region devastated

agriculture, livestock and communities from Djibouti and

Ethiopia to Kenya and Somalia, pushing many to leave their

homes to find safe haven in a massive refugee camp.

The camp complex in Dadaab, Kenya has taken in over

400,000 refugees, with thousands of new arrivals every

day. Many people walk for close to 20 days to make it to

the camps. Some mothers are even forced to abandon their

children, who are too weak to continue on the trek and are left

on the side of the road.

The effects of the crisis are amplified by the lack of proper

sanitation, health services and food. An estimated 15 million

individuals, including over 400,000 children, require

assistance before the situation improves.

NetHope Global Program Directors Joe Simmons and Gisli

Olafsson conducted an ICT assessment of the situation in

Kenya by visiting the Dadaab complex, nongovernmental

organizations’ and United Nations’ operations as well as

meeting with the NetHope East Africa Chapter, NetHope

member organizations and technology partners, like

Safaricom, Orange, Cisco and Inveneo. Member organization

CARE helps manage the Dadaab camp, which is run by the

United Nations High Commissioner for Refugees.

NetHope’s goal was to work on the ground with NGOs and UN

organizations to quickly develop better Internet and enterprise

class connectivity to enable better information sharing,

collaboration and improve the efficiency of relief efforts.

The Dadaab Connectivity project presents a compelling

opportunity to establish shared data services in the area.

Working with partners and selected agency engineering staff,

a robust reliable WiMAX, WiFi and mobile network will be

leveraged along with Very Small Aperture (satellite) Systems

(VSATs) to enable access points for sharing connectivity

among over 20 humanitarian assistance organizations. The

high concentration of offices that are close to each other —

both in the main compound and in the camps — made this

approach practical and workable even in this remote, harsh

environment.

This project integrates into NetHope’s broader East Africa

Connectivity Program, which targets Dadaab and Kwale

in Kenya and Juba in South Sudan as sites to improve

connectivity services and reduce connectivity costs. The

introduction of undersea fiber-optic cable into East Africa

in 2009 created new opportunities to enhance connectivity

services in the region, and effectively afforded the opportunity

for NetHope and its members and partners to create this

program.

In the past, NetHope chose VSATs as the primary way to

deliver connectivity to rural areas. Because of the presence of

cable broadband and new remote access points, the existing,

relatively expensive VSATs in Dadaab, as well as any additional

systems, can now be repurposed as back-up resources.

With strong, reliable Internet offered by the Dadaab

Connectivity project and the support from the public and

private sectors, humanitarian organizations will be able

to better respond to crises in the area through effective

coordination and more shared information.

Connectivity in the Horn of Africa Crisisprogram in action

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emergencyresponse

“Those first days after the [Haiti] earthquake were pure chaos.

How could we figure out what was needed when almost all

communication was cut off? Rescue efforts were underway, CNN

was flashing images of supplies waiting on the tarmac, Haitians

were writing, ‘PLEASE HELP’ on any surface they could find. The

race against the clock was completely dependent on restoring

communications capabilities so that hundreds of thousands of

terrified Haitians could be reached by the humanitarian community.”

— Frank SchottNetHope global program director,

Haiti Emergency Response

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NetHope member organizations work in

more than 180 countries around the globe

and are often called upon to support

disaster relief efforts in the remote regions

of the developing world.

NetHope and its member organizations

have been coordinating emergency

response efforts since the 2003

earthquake in Bam, Iran. Over the years,

NetHope developed an approach that

meets the needs of emergency responders

and is adaptable to fit the circumstances of

each unique event.

Haiti

On Jan. 12, 2010, NetHope’s Emergency

Response Working Group (ERWG) was

called into action — responding to the

devastating 7.0-magnitude earthquake

that destroyed the region around Haiti’s

capital city Port-au-Prince. At least 3

million Haitians were affected — left

homeless, injured or deceased — and

communications to the outside world

were cut off. Relief efforts were further

hampered by more than 50 aftershocks

that measured over 4.5 in magnitude and

continued during the following weeks.

Within four hours of the earthquake,

the NetHope ERWG was identifying the

communications and staffing requirements

for the 22 NetHope member agencies

(and their 3,500 employees) operating in

Haiti. After the first day, it became clear

that the most vital task was to restore

Internet connectivity so that lifesaving

communications could be established.

Thanks to amazing support from

NetHope’s nonprofit technology partner,

Inveneo, and speedy (and generous)

donations from leading technology

companies, NetHope was able to start

restoring communications within 72

hours of the earthquake. By Day 10, all

agencies were fully supported, with more

broadband capacity then they had before

the earthquake.

Pakistan

In late July and early August 2010,

NetHope’s ERWG responded to the

enormous monsoon flooding affecting

Pakistan. More than 22 million people were

affected in a large area around the Indus

River. The international community and

NetHope member organizations were

faced with one of the largest regional

disasters in recent years.

The ERWG began working with the 15

NetHope member agencies operating in

Pakistan to quickly identify the critical

needs. NetHope provided laptops, software

and video cameras, generously donated by

leading technology companies, to support

relief workers and other initial responders.

Later-stage assistance included VSAT

connectivity for some of the more remote

locations.

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In January 2011, I had the opportunity to visit Pakistan to

perform a study on the use of ICT in response to the devastating

monsoon floods that had hit the country last summer. Having been

a first responder for a number of years, attending floods in Africa,

hurricanes in the U.S. and earthquakes in Haiti and Indonesia, it

was an interesting experience to visit a country six months after

the events started and see the progress of the relief efforts.

Pakistan is subjected to both seasonal flooding and strong

earthquakes, but what was hardest for me to grasp was the

enormous scale of this disaster. An area the size of the United

Kingdom had been flooded, and it had affected 22 million people.

Now, six months later, 318,000 people still live in camps, and large

areas are still flooded.

As part of my study, I got to visit various NetHope members

and local NGOs who are their implementation partners. It was

interesting to discuss with them how they had leveraged ICT

during the floods. Donations from our technology partners in the

form of laptops and handheld video cameras had proven to be

very helpful for the NGOs to do their job.

Laptops are a key tool for information collection and sharing

during a disaster like the Pakistan floods. What many people don’t

realize is that in most areas of Pakistan electricity is only available

for certain period of the day, so many NetHope members use

generators to bridge these periods. Since electricity is not always

cut at the same time, it becomes difficult to work on desktop

computers because they lose all data if electricity goes down,

even if it is just for a few seconds.

Now, in the time of effective project monitoring and evaluation,

the donated handheld video cameras provide an effective way

of showing the donors the direct effects of their support. But the

video cameras also become an important tool in advocacy, during

the age of social media. Getting videos directly from the field

increases the likelihood of individual donors supporting the work

of NGOs.

One of the things that was different in this disaster than in

many others, such as earthquakes and hurricanes, was that

large portions of the communication infrastructure were left

intact. Many of the NetHope members could, therefore, utilize

Asymmetric Digital Subscriber Line connections, which are

widespread in Pakistan, to connect their new offices in the

affected areas. For the more remote locations, the NetHope

members used General Packet Radio Services, Enhanced Data

for Global Evolution and 3G connections to enable connectivity.

When visiting a small fishing village in the Thatta district of the

southern Sindh province, it was interesting to hear how villagers

utilized mobile phones and radios to listen to warnings of the

impending flood wave. It was also impressive to hear how

multimedia disaster risk reduction training done early last year

had caused villagers to take preventive measures before the

flood arrived.

In disaster-prone countries such as Pakistan, it is important

for us to focus on emergency preparedness because we know

there will be flooding next year, and we also know earthquakes

will strike. Through collaboration between the different

NetHope members, we can help build up the ICT capacity

needed to handle these future disasters in a more effective way

than if we always try to do things reactively.

It is valuable that our technology partners — in this case Intel

and Microsoft — had the foresight to invest in preparedness

that allowed us not only to put in place support before disaster

struck, but also to learn what worked and what did not.

NetHope plans to put increased emphasis on emergency

preparedness in the future; preparedness that will save lives and

improve the efficiency of future responses.

— Gisli Olafsson NetHope global program director, Emergency Preparedness and Response

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Relief from Pakistan Floodsprogram in action

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field capacity building

IT and communication tools are essential

to every international development field

program. But tools are not enough. Field

workers need the skills to use the tools.

NetHope’s work in Field Capacity Building

targets the development of skills with

IT professionals, program workers and

unemployed youth.

From September 2005 to March 2006,

the ECB conducted a survey regarding

the use of ICT in emergency response that

concluded response efforts were not as

strong as they could be, due to a general

lack of ICT skills in field locations.

In response, NetHope partnered with ECB

to develop and pilot a training program to

address these challenges. The NetHope

ICT Skills Building Program was launched

in October 2006. A trial period in Africa

was successfully conducted from June to

December 2007 with help from Microsoft

Learning.

In early 2010, NetHope saw an opportunity

to utilize its experience from the ICT Skills

Building Program for training students

in Haiti. The NetHope Academy created

an intern program focused on preparing

computer science students for jobs

with humanitarian organizations and

corporations operating in Haiti. Courses in

the curriculum include those to strengthen

communications skills, strengthen team

management skills and improve proficiency

in productivity software. Other courses

are focused on assessing ICT skills,

creating custom training plans and quality

training in networking, technical support,

telecommunications/satellite technology,

IT project management and business skills.

Future plans for the NetHope Academy

include scale implementation in Africa, as

well as plans for an implementation in Asia.

Collaboration as the Engine

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NEtHoPE SuMMItS

NetHope Global Member Summits allow

staff from NetHope member organizations

to build relationships, share expertise and

collaborate on a focused set of strategic ICT

areas. Each year, NetHope holds at least one

summit, rotating between member-hosted

summits — often in the field to get closer to

the end results of our work — and “learning”

summits — hosted at a major ICT partner

location to keep abreast of critical ICT trends

and technologies.

Recent NetHope Summits have been held

in Silicon Valley; Nairobi, Kenya; Redmond,

Wash.; Geneva; Panama City; New York; and

Dublin.

MONTHlY MEMBER MEETINGS

NetHope members convene monthly by

teleconference to discuss agenda items, such

as project updates, sharing best practices

from the field and reviewing proposals

for ICT innovation. These meetings are a

valuable part of NetHope membership and

an important facet of knowledge sharing,

building trust and enabling collaboration.

Often members consider NetHope meetings

a way to “extend their IT departments” for

field- and home-based operations.

NETHOPE CHAPTERS

The NetHope Chapter program is focused

on extending the benefits of collaboration

to better support the field workers of the

members and, in turn, the people they

serve in the developing world. Local NGOs

that do not normally qualify for NetHope

membership can also participate in the

NetHope Chapter program. This is a central

part of NetHope’s mission — to “give-back”

— by sharing its knowledge, innovations

and other benefits of collaboration with the

wider humanitarian community.

In 2006, the first NetHope Chapter was

established in Sri Lanka, largely out of the

need for agency staff to work together on

the Southeast Asia tsunami emergency that

took place in December 2004.

Since then, additional chapters have been

established in Europe, East Africa, India,

West Africa, Pakistan and Haiti, with new

chapters planned for strategic locations in

the global south.

SOFTWARE AND HARDWARE DoNAtIoNS

In 2006, Microsoft made a very generous

$41 million donation of software and

subsequent updates to NetHope member

organizations, which was implemented over

two years. Benefits of this donation included

improvements in reliability and security,

lower costs of support and improved

productivity in the field. For example, the

Wildlife Conservation Society received

the Web application ASP.NET to aid in its

fight against the forecasted avian influenza

epidemic, and Catholic Relief Services field

workers in Indonesia were able to improve

organizational effectiveness and facilitate

collaboration in the wake of the tsunami with

software that included Microsoft Project

and the Microsoft Office system. Microsoft’s

generosity has continued, with new NetHope

members benefiting from “Welcome Grants”

to assist them in the same ways.

In 2010, Adobe announced a software

donation of more than $20 million for

NetHope member organizations. This gift

will enable NetHope members around the

world to advance their work in education,

conservation, health and emergency

preparedness.

Over the years, NetHope members have

benefited from hardware and in-kind

donations from Cisco, Intel, Dell, Google,

Accenture, HP, ESRI, Blackbaud, ITC Global

and many others. Additional charitable

discounts from supporters benefit members

and chapters through the NetHope Shared

Services Program.

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I was thrilled when my employer, Accenture, selected

me to work on the NetHope Academy engagement in Haiti.

Employee consulting time was donated as part of Accenture’s

response to the devastating 2010 earthquake, and several

projects in Haiti were completed via the nonprofit branch

of our firm, Accenture Development Partnerships. I work as

a technology architecture manager in our Mobile Solutions

practice, and the chance to use my program management skills

to help in Haiti was a dream come true. The opportunity to work

with unemployed youth and the Academy’s focus on young

women was especially appealing. Every one of these young

people had their own story, but I was struck by a quiet, incredibly

hardworking young lady named Emmanuella.

Emmanuella Stimphat grew up with her five brothers and sisters

in a Port-au-Prince neighborhood called Bourdon. She was a

quick learner and had a knack for graphic design, so it was no

surprise that her parents and siblings encouraged her to explore

a career in technology.

At first, Emmanuella considered attending a secretarial school

after high school; it was a common path for Haitian girls her age.

But in the end, she decided to pursue a computer science degree

at a top university instead. She began studying for her master’s

degree at Ecole Supérieure d´Infotronique d´Haiti, one of Haiti’s

leading technology schools.

On Jan. 12, 2010, a 7.0-magnitude earthquake devastated Port-

au-Prince and its surrounding area, and Emmanuella lost almost

everything. Emmanuella’s home crumbled, and her mother was

severely injured. Sadly, her mother passed away two weeks

after the earthquake. Her school was destroyed as well, and

Emmanuella traveled with the rest of her family to stay with her

aunt in Florida.

Emmanuella grew homesick quickly and returned to Haiti in

June. Upon return, a new opportunity caught her interest —

the NetHope Academy. She applied online to be one of the 39

Lisa Obradovich, Accenture Development Partnerships, with NetHope Academy’s intern Emmanuella Stimphat and NetHope’s global program director Frank Schott

participants in the six-month IT training program.

The top 80 out of 291 applicants were invited to take a

technical assessment and to be interviewed by IT managers

working at some of the world’s largest humanitarian

organizations.

Overcoming long odds, Emmanuella was selected to fill one

of the highly coveted slots. She came highly recommended by

her interviewer as someone who was “somewhat reserved but

absolutely perfect for the program.”

The NetHope Academy provides computer science students

with technical skills as well as on-the-job experience. After

the training portion of the program, each student is placed in

a paid IT internship with a host organization, where they are

paired with an IT mentor.

Emmanuella interned for Save the Children’s IT department in

Port-au-Prince. Her internship allowed her to gain real-world

IT experience, as well as confirm a woman’s potential in the

IT profession. Emmanuella advertised her willingness to solve

any problem from the start of her internship; she gained the

Save the Children staff’s trust as a result. She was able to

show her colleagues that she has no problem resolving some

of the more complex computer and printer issues.

Emmanuella continues studying as she prepares for her

Windows 7 certification. Her long-term goal is to be an IT

manager.

Each month, NetHope polls the interns and their IT mentors to

stay on top of how the program is going. Emmanuella wrote,

“I like my Save the Children co-workers and I think they like

me.” Emmanuella, they most certainly do!

— Lisa obradovich Accenture Development Partnerships

NetHope Academy Haiti

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A key challenge for ICT groups in

the NGO community is that they are

significantly underfunded, compared

with ICT groups in industry often

they are limited to “keeping the lights

on,” with little left over for improving

program delivery and innovation.

After initial conversations with members

pursuing shared services concepts

within their own organizations, NetHope

conducted a member “interest” survey

that highlighted shared services as a

high-priority common need. Members

expressed that shared services

could assist them with strategic cost

management and capacity building.

The goal was to deploy scalable

technologies, common processes and

standards to coordinate and reduce

back-office spending. NetHope found a

significant amount of interest by outside

partners to fund this initiative, and

both The Rockefeller Foundation and

Accenture provided generous grants

and expertise.

With help from Accenture’s nonprofit

branch, Accenture Development

Partnerships, NetHope created a

compelling business case, governance

and pricing models, service level

agreements and an implementation plan

for the initial two shared services — Help

Desk and Procurement.

Thanks to an additional grant from

The Rockefeller Foundation, NetHope

conducted a Help Desk pilot in 2009 and

2010. That pilot included the following

components: shared software platform,

shared standards, shared support

from Accenture’s IDC support team in

Bangalore, India, and shared procedures

for tracking incidents and problems. The

experiences and lessons learned by the

participating members and the steering

committee are the foundation for

sustaining the initial shared service as

well as providing the “proof of concept”

necessary to expand the initiative to

other back-office functions. The grant

from The Rockefeller Foundation also

supported establishing a procurement

community of practice.

In 2011, NetHope is looking to increase

functionality and the scale of the

Help Desk shared service, conducting

additional pilot projects in several

new areas, including procurement and

infrastructure. We are also working

with the I4D and Connectivity program

areas to evaluate potential for various

initiatives and pilot projects to evolve

into shared services, and we are

reviewing the Humanitarian Services

Cloud initiative as a means to deliver

shared services to members’ field

locations.

“Beyond the softer, but powerful benefits of

collaboration, we found that our NetHope membership

fee produced an order of magnitude financial return

on investment in the first year through leveraging

NetHope’s vendor relationships; and each successive

year continues to provide use with a multifold return.”

— William l. Simpson IIvice president, CHF International

23

NetHope’s Shared Services team collaborated in

the Help Desk arena using a Software as a Service software

tool called ServiceNow. The tool worked well; its cloud-based

model allowed for questions and problems to be addressed

from any corner of the world. Users needed only an Internet

connection to login. In addition, ServiceNow offered many

more features beyond the functionality that was being used

for the Help Desk. Barry Sanders, global program director

of Shared Services, knew this powerful tool could be used in

other ways.

Asset management appeared to be a good fit for future

investigation. Asset management is a common practice

that allows an organization to keep track of their finances,

contracts and inventory in a standardized way. Four NetHope

member organizations expressed interest in developing an

asset management tool, and ServiceNow already harbored

functionality for such a focus. The organizations — Save

the Children, World Vision, PATH and the International

Rescue Committee — pooled their individual requirements

and reviewed them to see how they differed or aligned.

Their goal was to come to up with a consensus on how to

expand the tool, as well as explore how the tool could satisfy

the organizations’ collective needs. They would deploy

customizations and configuration down the road, as needed.

It was Save the Children’s Rodrigo Alegria who decided to get

the ball moving. He took what he had learned in the planning

group, test drove the tool and planned for implementation.

At its bare bones, ServiceNow offers the creation of basic

forms and reports for general use. Rodrigo and his team

wanted to add additional fields that fell in line with the

particulars discussed in the subcommittee. The next change

was the process of taking a scenario and moving it into

production, plus the additional task of training test users.

It was in the implementation phase that ServiceNow for asset

management really came to life. Rodrigo and his team saw

how useful the reports generated by the tool could be in

decision-making and day-to-day operation.

The tool’s most valuable element is its ability to track

three different areas: hardware management, software

management and contract management. Overall, it is a single

tool to manage assets, but its ability to also integrate with

configuration management databases, incidents and problem

and change management makes it a true all-in-one solution.

The success of this tool traces back to the initial collaboration

between the four NetHope member organizations. Although

not all four organizations started using the tool in a production

environment, their willingness to collaborate helped shape

its functionality. It is the shared information — of what works

or what needs improvement — that makes the collaborations

within NetHope invaluable.

Because of Rodrigo’s leadership in the development and trial

of ServiceNow as an asset management tool, other members

of NetHope are using this shared capability.

Re-applying Help Deskprogram in action

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innovation for development

“The Rockefeller Foundation is proud to support NetHope’s

efforts to improve and expand technology and Innovation for

Development as fundamental in solving some of the world’s most

difficult problems. Our resources will serve to sustain NetHope’s

model of engaging the private sector to connect more NGOs

with efficient, world-class information technology and elevate the

opportunity for business process outsourcing to drive sustainable

and equitable economic growth.”

— Judith Rodinpresident of The Rockefeller Foundation

Using technology to drive impacts in

remote areas, against unique development

challenges, often constitutes new territory

and sometimes requires new solutions

and breakthroughs. That is why NetHope

created its I4D initiative.

I4D launched in January 2008 to design

replicable and scalable ICT solutions

for NetHope member organizations’

field programs. Through NetHope

collaboration, innovative projects can

be created to meet needs in agriculture,

healthcare, education, conservation,

microfinance and monitoring and

evaluation.

The overall goal of the I4D initiative is

to aid collaboration among NetHope

members in an effort to deliver sustainable

ICT solutions for positive impact. This

acceleration in the use of ICT across

development sectors.

The Benefit to the End Beneficiary

Innovative, useful and appropriate

application of ICT has been used to

improve the quality of lives and raise

the economic well-being of community

members. Overall, such solutions for

end beneficiaries positively affect the

following:

• K-12 education for millions of students

• Farmer productivity

• Healthcare provider service levels

• Conservation for natural resources

• Livelihoods in thousands of

communities

is achieved by sharing existing best

practices, aggregating common needs,

designing solutions, conducting proofs of

concept and taking these to scale across

our membership.

NetHope’s successes in I4D highlight the

benefits of ICT and scalable approaches

to corporate partners and donors. Along

with the support from The Rockefeller

Foundation, the Bill & Melinda Gates

Foundation and USAID, NetHope’s key

partners — including Intel, Cisco, Microsoft,

HP, Accenture, ESRI and Adobe — are all

making significant contributions to the

design, deployment and sustainability of

the new ICT solutions.

Advancements in ICT technology — such

as the increased availability of cloud-

based services — allow for a significant

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An HIV-positive woman gives birth to a baby boy

in rural Kenya. At six weeks old, she takes him to the local

health center for his first HIV test. At the severely understaffed

facility, the mother and her son wait the entire day before he is

given the test and they leave for home. It may be up to three

months before they receive the results.

Sadly, three months later, the results reach the health center

with a devastating diagnosis: The baby is HIV-positive. At this

stage, he is almost certain to die before his second birthday

because the start of his treatment was so delayed. Had he

received the test results and appropriate treatment within a

few weeks of their first health center visit, the boy would have

had a chance to lead a relatively normal life.

If data collection and communication were conducted

in a faster and more effective way, healthcare outcomes

could dramatically improve. Right now, HIV test results are

determined using very expensive machines that cost hundreds

of thousands of dollars. Nationwide, Kenya only has three labs

equipped with these machines. The logistics of moving the

paperwork from health center to lab — and back — causes the

delay in reporting test results.

NetHope and a corporate partner teamed up with member

organization CARE to implement an ICT solution that would

dramatically reduce the test reporting timeline. CARE,

NetHope, the Centers for Disease Control and Prevention

(CDC) and the Kenyan Ministry of Health implemented a

solution based on technologies already in place: affordable

mobile phones, already in people’s pockets, combined with

“cloud computing.”

The current paper-based process took too long; there had to

be a quicker way to provide test results to the health center

using mobile phones, text messaging and the global Internet.

The Mobile Health Platform’s (MHP) primary objective is to

replace pen-and-paper-based methods of collecting health-

related data using a scalable platform capable of gathering

data and delivering information with inexpensive mobile

devices. The technology, which was tested in Kenya, allows

an unlimited number of powerful backend applications to

simultaneously be available on affordable mid-range phones

with an Internet connection. If required, data can also be

collected and information delivered via text messaging.

Healthcare workers can enter data using their mobile phone

and immediately submit the information to a central server,

avoiding the logistical complications of physically delivering

their patients’ information in paper form. Using the MHP, CARE

can collect, recall and analyze data instantly. Previously it took

15 days to produce monthly activity reports, but now those

reports are available within a few hours.

NGOs, the Ministry of Health, the CDC and other organizations

can access the MHP using a PC with a Web browser to create

local solutions to local problems. Subject matter experts can

author their own forms, specifying questions to be asked and

structuring overall workflows. Such customized solutions can

be instantly accessed on any of the facility’s MHP-outfitted

mobile phones.

Through this project, NetHope helped create an ICT solution

that reduced the timeline of HIV test result reporting from

three months to two weeks. This life-saving concept can be

reapplied well beyond healthcare to solve challenges in areas

such as education, agriculture and finance, thus supporting

NetHope’s mission to assist our member organizations as they

improve lives in the developing world.

Mobile Health Platform in Kenyaprogram in action

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our members

RELIEFINTERNATIONAL

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The award-winning NetHope team at the NetHope Member Summit hosted in Nairobi, Kenya, March 2010

Tech Award Laureate, 2004 SanDisk Equality Award

given to NetHope

NetHope selected by Clinton Global Initiative for commitment

to NetHope Academy

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NetHope wins Cisco’s Growing with Technology Awards’ 2006 Grand Prize

NetHope CEO Bill Brindley chosen to regularly contribute

to the Huffington Post

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Frank Schott awarded Microsoft Alumni Foundation Integral Fellows Award 2010

Edward G. Happ honored with NTEN 2010 Lifetime

Achievement Award

A 2011 World Economic Forum report features

NetHope’s impact in Haiti

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®

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Empowering people. Changing lives.Innovating for the world’s poor.

2001“Wiring the Global Village” paper presented to Cisco

Dipak Basu, first Cisco Fellow and first executive director, coins the name “NetHope”

First Summit hosted by Cisco in San Jose, Calif., with seven organizations represented

Save the Children

World Vision

CARE

Mercy Corps

Catholic Relief Services

Winrock International

Children International

2002NetHope’s first pilot launched, from planning to implementation

Oxfam

Plan International

2003Spring 2003 Summit hosted by Catholic Relief Services in Baltimore, Md.

Fall 2003 Summit hosted by CARE in Atlanta, Ga.

Christian Children’s Fund

in New Delhi, hosted by CARE India

Fall 2007 Summit hosted by Christian Children’s Fund, Plan International, The International Federation of Red Cross and Red Crescent Societies, The Nature Conservancy and Winrock and sponsored by Dell and Fundación Ciudad del Saber in Panama City, Panama

NetHope achieves goal of more than 100 NetHope VSAT installations to date

Shared Services program launched

I4D program launched

American Red Cross (federated member)

International Federation of Red Cross and Red Crescent Societies

Family Health International

WaterAid

2008Spring 2008 Summit hosted by Cisco in San Jose, Calif.

Intel chairman Craig Barrett announces strategic relationship with NetHope

NetHope chapters developed in West Africa

Shared Services program road map and business plan completed and initial pilots launched, with substantial funding and support from members, Accenture and The Rockefeller Foundation

I4D program creates business model and road map, with support from Intel, Microsoft and other partners, and launches initial pilots

ICT Skills Building Program piloted in Africa, Asia and South America

Fall 2008 Summit hosted by International Federation of Red Cross and Red Crescent Societies in Geneva

NetHope leads first advanced VSAT installation and maintenance workshop in Nairobi

NetHope Europe Chapter meeting held at WaterAid

Ashoka

PATH

Christian Aid

VSO

2004Spring 2004 Summit hosted by Cisco in San Jose, Calif.

NetHope incorporated as public charity in Delaware

Edward G. Happ elected as NetHope’s first chairman

Fall 2004 Summit hosted by Microsoft in Redmond, Wash.

Honored as Tech Awards Laureate, NetHope receives the SanDisk Equality Award for the use of technology to benefit mankind

Earliest version of the Network Relief Kit developed

ActionAid

The Nature Conservancy

Relief International

International Rescue Committee

2005The Wall Street Journal covers NetHope’s work during the Southeast Asia tsunami

Leadership transferred from Dipak Basu to Molly Tschang, Cisco’s second NetHope Fellow

NetHope signs long-term VSAT contract with Skylogic/Eutelsat; Phase II Project begins

Spring 2005 Summit hosted by Save the Children in Westport, Conn.

501(c)(3) tax exemption application filed

Fall 2005 Summit hosted by The Nature Conservancy in Arlington, Va.

Heifer International

Wildlife Conservation Society

Save the Children — UK (federated member)

2009Stories about NetHope appeared in the New York Times, the International Herald Tribune, the Stanford Social Innovation Review and the Agence France-Presse

More than $3 million in new gifts-in-kind obtained for members

Launched social networking strategy and sites

Completed launch of ICT Database capturing member connectivity solutions globally

NetHope members win two of four Intel INSPIRE•EMPOWER Challenge awards, demonstrating innovative uses of ICT

NetHope awarded major new grants by The Rockefeller Foundation and the Michael & Susan Dell Foundation

In response to economic crisis, NetHope obtained deeply discounted scale procurement deals and services for members and launched online conferencing task force

Obtained funding to reach 10,000 field workers by offering instructor-led live online training and expanded course offerings for members and professionals

Shared Services pilot launched in Africa and India

Spring 2009 Summit hosted by Microsoft in Redmond, Wash.

ACCION

FINCA

CHF International

Canadian Red Cross (federated member)

2010Responding to Haiti earthquake, NetHope engineers connected 22 humanitarian organizations through VSAT/wireless solutions

NetHope, their partners and members help to bridge Haiti’s broken telecommunications infrastructure by sending 1.5 tons of donated equipment and hardware

NetHope Africa Summit held in Nairobi,

2006NetHope receives 501(c)(3) nonprofit status from Internal Revenue Service

Board of directors elects Bill Brindley as its first CEO

Microsoft provides $41 million grant for NetHope members

NetHope’s first chapters form in Sri Lanka and Thailand

Spring 2006 Summit hosted by International Rescue Committee in New York

NetHope selected as Grand Prize winner of Cisco’s Growing with Technology Awards

NetHope strategy refresh project’s newest version of Network Relief Kit developed and deployed

Fall 2006 Summit hosted by Wildlife Conservation Society in New York

Opportunity International

Concern Worldwide

2007Edward G. Happ, NetHope’s chairman, deemed by eWeek and CIO Insight to be one of the Top 100 Most Influential People in IT

NetHope’s chapter is launched in India, hosted by ActionAid Bangalore

Spring 2007 Summit hosted by Microsoft in Redmond, Wash.

NetHope’s chapter is launched in East Africa, hosted by ActionAid Nairobi

NetHope goes live with new Collaborative Platform

NetHope hosts “NetHope 3.0” strategy working session at Accenture in New York

NetHope India chapter has two-day meeting

Kenya

Adobe Systems Inc. provides largest software donation in company’s history to NetHope members

NetHope chairman, Edward G. Happ, is recognized for contributions to nonprofit community and receives NTEN 2010 Lifetime Achievement Award

NetHope launched I4D working groups in health, GIS, agriculture and microfinance

NetHope responds to the flooding in Pakistan by working with 15 member organizations in relief efforts, supplying laptops, software and video cameras

The NetHope Academy begins ICT Skills Building in Haiti

NetHope’s I4D education program launched with plans to reach 1.5 million secondary students

NetHope initiated “Bright Spots” Model and “Humanitarian Cloud” idea

NetHope Global Member Summit held in Silicon Valley

First successful trials of NetHope’s MHP completed with CARE in Kenya and Mozambique

SOS Children’s Villages

Habitat for Humanity

Pact

AED

2011Thirty-nine Haitian IT professionals graduated from the NetHope Academy

Together with its partners, NetHope provided engineering support and ICT equipment for members and other organizations in Japan

NetHope’s work restoring connectivity and building ICT skills in Haiti is featured in a World Economic Forum report

NetHope celebrates ten years of collaboration and value added service at its Ireland Summit, hosted by Concern Worldwide and Intel

Compassion International

Grameen Foundation10 years of collaboration33 34

supporters© B

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Accenture is a global management consulting,

technology services and outsourcing

company. Combining unparalleled experience,

comprehensive capabilities across all

industries and business functions, and

extensive research on the world’s most

successful companies, Accenture collaborates

with clients to help them become high-

performance businesses.

Adobe revolutionizes how the world engages

with ideas and information. Their award-

winning software and technologies have

set the standard for communication and

collaboration for more than 25 years.

Baker&McKenzieisaleadinggloballawfirm.

It has provided sophisticated legal advice and

services to many of the world’s most dynamic

and global organizations for

more than 50 years.

Blackbaud is a software company that

exclusivelyworksfornonprofits.Itsmissionis

to make the world a better place by working

withthenonprofitcommunitytoimprove

lives.

CDW,anditsnonprofitteam,isanationalIT

solutions provider. Ranked No. 38 on Forbes’

list of America’s Largest Private Companies,

CDWfeaturesdedicatednonprofitaccount

managers who help organizations choose the

right technology products and services to

best meet their unique needs. In 2010, CDW

was selected as a rising star in Gartner’s Magic

Quadrant for Communications, Outsourcing

and Professional Services.

Cisco’s networking technology transforms how

people connect, communicate and collaborate.

The company’s hardware, software and service

offerings are used to create the Internet solutions

that make networks possible — providing easy

access to information anywhere, at any time.

ESRI develops GIS solutions that function as

an integral component in nearly every type

of organization. ESRI software is used by

more than 350,000 organizations worldwide,

including most U.S. federal agencies and

national mapping agencies, 45 of the top 50

petroleum companies, all 50 U.S. state health

departments, most forestry companies and

many others in dozens of industries.

The Fidelity Charitable Gift Fund is an

independent public charity, established in

1991 with the mission to further the American

tradition of philanthropy by providing

programs that make charitable giving simple

and effective. The Trustees’ Philanthropy

Fund is an unrestricted donor-advised fund

which makes capacity building grants at the

discretion of the Board of Trustees of the

Charitable Gift Fund.

The Bill & Melinda Gates Foundation works

to help all people lead healthy, productive

lives. In developing countries, it focuses on

improving people’s health and giving them the

chance to lift themselves out of hunger and

extreme poverty. In the United States, it seeks

to ensure that all people — especially those

with the fewest resources — have access to

the opportunities they need to succeed in

school and life.

HP creates new possibilities for technology

to have a meaningful impact on people,

businesses, governments and society. The

world’s largest technology company, HP

brings together a portfolio that spans printing,

personal computing, software, services and IT

infrastructure at the convergence of the cloud

and connectivity, creating seamless, secure,

context-aware experiences for a connected

world.

At Intel, corporate responsibility means doing

what is right. Respecting people and the world

around us. It’s how we do business.

The Michael & Susan Dell Foundation (www.

msdf.org) is dedicated to improving the lives

of children living in urban poverty around

theworld.WithofficesinAustin,Texas,and

New Delhi, India, the Dell family foundation

funds programs that foster high-quality public

education and childhood health and improve

the economic stability of families living in

poverty.

other Supporters

.

Founded in 1975, Microsoft (Nasdaq “MSFT”)

is the worldwide leader in software, services

and solutions that help people and businesses

realize their full potential.

The Rockefeller Foundation seeks, shapes and

supports innovative solutions to many of the

world’smostintractablechallenges,affirming

its mission, since 1913, to “promote the well-

being” of humanity.

USAID is an independent U.S. federal

government agency that extends assistance

to countries recovering from disaster,

trying to escape poverty and engaging in

democratic reforms.

The Voilà Foundation intends to play a vital

role in helping the Haitian people rebuild

their nation, in the aftermath of 2010’s

devastating earthquake. The foundation works

with the Haitian government, the United

Nations, representatives of the United States

government and other donor nations, as

well as leading NGOs, to fund initiatives that

provide immediate relief to the homeless and

injured and to underwrite programs that will

deliverlastingsocialbenefits.

Innovation is the DNA of Waggener Edstrom

Worldwide. Helping many of the world’s leading

brands give life to great ideas and compelling

visions, it has won the trust of clients by

understanding how being an innovator affects

an organization’s opportunities, requirements

and responsibilities around communication.

AGILIx

BCLC

CLINTON BUSH HAITI FUND

CLINTON GLOBAL INITIATIVE

DELL

DEMI AND ASHTON FOUNDATION

SkyPE

ECB

GLOBAL VSAT FORUM

GOOGLE

HARVARD BUSINESS SCHOOL

IDIRECT

INMARSAT

INTELSAT

INTERNATIONAL PROCUREMENT AGENCy

INVENEO

ITC GLOBAL

kENyA ICT BOARD

LENOVO

MCAFEE

NATIONAL ASSEMBLy

PATTERSON FOUNDATION

PENN STATE

RIVERBED

SAFARICOM

SALESFORCE.COM FOUNDATION

SANTA CLARA UNIVERSITy

SIMBANET

SkyLOGIC

SURDNA FOUNDATION

TECHSOUP

THE TUCk SCHOOL OF

BUSINESS AT DARTMOUTH

UNIVERSITy OF WATERLOO

VERDASEE

VIzADA

W.k. kELLOGG FOUNDATION

xEROx

yAHOO

TRUSTEES’ PHILANTHROPY FUND

“We have the potential to deploy more resources, build deeper partnerships and utilize innovative technologies to achieve new progress for our mission.”

— Dr. Rajiv Shah, USAID Administrator

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global broadband and innovations alliancea collaboration with uSAID

The Global Broadband and Innovations

Alliance (GBI) is a new initiative focused

on solving today’s most pressing global

development challenges through the

expansion of broadband and mobile

connectivity. The alliance strives to

harness the power of collaboration

among NetHope’s NGO members, the

private sector and foundation partners

by deploying technology in the practical

laboratory of the developing world.

GBI, through its partnership with

NetHope, joins Inveneo in 2011 with

a continuing goal of rebuilding

connectivity infrastructure in Haiti.

Through a dynamic public-private

partnership with the Clinton Bush Haiti

Fund, Microsoft, Google, Inveneo and

the EKTA Foundation, this alliance

will expand NetHope’s Port-au-Prince

network into a nationwide Wi-Fi

network. Our combined efforts will

significantly improve Haiti’s connectivity

infrastructure as well as advance the

country’s reconstruction following last

year’s devastating earthquake. GBI will

lead the monitoring and evaluating of

the project’s demand-side guarantee

model for a point-to-point wireless

model. In addition, replication of

this model will speed deployment

of successful connectivity solutions

globally. It is through the use of

innovative new technology and business

models that cost-efficient solution sets

can reach the rural edge and contribute

to closing the digital divide — while

simultaneously being environmentally

and economically sustainable.

The GBI program will lead the

Innovations for Youth Capacity and

Empowerment initiative — a rich

coalition that focuses on the innovative

deployment of games to expand

outreach to youth and build capacity

for life skills taught through “serious”

gaming. Today’s youth population poses

one of the most pressing demographic

and economic development challenges

for the future; in the Middle East alone

more than 60 percent of the population

is younger than 30. The younger

generation’s ability to utilize technology

as well as stay connected makes

leveraging games and social media an

essential ingredient in its education.

NetHope hopes to be at the forefront of

this movement through the application

of its Solution Life Cycle methodology. A

$1.45 million pilot project in Jordan will

target this segment of the population,

using new platforms in new ways. For

countries with a strong technology-

savvy populace, the pressure to

invent scalable solutions that grow

marketplaces is great. To be successful,

the solutions must also consider the

conditions and priorities of the emerging

and developing economies. This

project will demonstrate the benefits of

innovative approaches to educating the

youngest part of the world’s population

in today’s connected society.

Through the GBI Alliance, NetHope

and USAID will continue to encourage

innovation and drive connectivity

throughout a host of programs —

from building the capacity of African

governments to harnessing the power of

Universal Service Funds and deploying

new mobile platforms to combat

trafficking in Russia. The GBI Alliance

with USAID is committed to NetHope’s

mission of enabling technology solutions

to address today’s development

challenges through connection,

collaboration and innovation.

funding

NetHope’s Power of

Collaboration is made

possible by the continuing

financial and in-kind

support of donors and

members.

Funding and capacity for Collaborative

Connectivity is provided by Cisco, the Michael

& Susan Dell Foundation, iDirect, ITC Global,

Vizada, Riverbed and NetHope member

agencies. Funding for expanding Connectivity

in the developing world is at the heart of the

GBI Alliance.

CONNECTIVITY

Funding for Field Capacity Building, which now

includes the NetHope Academy, is provided

by Microsoft, Cisco, Dell, Accenture, The

Rockefeller Foundation, Fidelity Charitable Gift

Fund, the Voilà Foundation, Wright Robbins,

Harvard Business School, Fundación Ciudad del

Saber, Tuck School of Business at Dartmouth,

Surdna Foundation, W.K. Kellogg Foundation,

VerdaSee, ESIH and Blackbaud, as well as

investment by NetHope member agencies.

FIELD CAPACITY BuILDING

Funding for Emergency Preparedness and

Relief Services is provided by Microsoft,

Cisco, HP, Google, Accenture, Dell, ITC Global,

the Patterson Foundation, Inveneo, Baker &

McKenzie, Waggener Edstrom Worldwide, ECB,

Access HAITI, Aruba, Blackbaud, ESRI, Intel,

Intelsat, MultiLink, Skype, Ubiquiti, ViaSat and

NetHope member agencies.

EMERGENCY RESPONSE

Funding for Shared Services is provided by

Accenture, The Rockefeller Foundation, Baker

& McKenzie, CDW and investment by NetHope

member agencies.

SHARED SERVICES

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Funding for I4D was initially provided by

Accenture, Microsoft, Cisco, Intel, the Michael

& Susan Dell Foundation, the University of

Waterloo and NetHope member agencies.

More recently, additional resources have been

received from The Rockefeller Foundation,

the Bill & Melinda Gates Foundation, Adobe,

Blackbaud, ESRI and HP. The new GBI Alliance

with USAID will also help further NetHope’s

Innovation efforts for many years to come.

INNOVATION FOR DEVELOPMENT

Additional funding for expanding NetHope’s

unique public-private collaboration model is

provided by Baker & McKenzie, Waggener

Edstrom Worldwide, Microsoft, Cisco, HP, Intel,

Blackbaud and The Fidelity Charitable Gift

Fund.

thank you.

through nethope, we can harness the power of ICT and change the world together

BOARD OF DIRECTORSMARIANNE ALLISONDirectorWAGGENER EDSTROM WORLDWIDE, EXECUTIVE VICE PRESIDENT

AND CHIEF INNOVATION OFFICER, SOCIAL INNOVATION

ROMANuS BERGDirectorASHOkA, VICE PRESIDENT, CHIEF INFORMATION OFFICER AND LEADERSHIP GROUP MEMBER

CAROL BOTHWELLDirectorCATHOLIC RELIEF SERVICES, VICE PRESIDENT AND CHIEF

LEARNING OFFICER

ADAM BRICKERVice chair anD DirectorWORLD VISION INTERNATIONAL, CHIEF INFORMATION OFFICER

WILLIAM BRINDLEYchief executiVe officer anD executiVe DirectorNETHOPE

KELVIN CANTAFIOVice chair anD DirectorCHIEF INFORMATION OFFICER ASSOCIATION OF CANADA, PRESIDENT AND ONTARIO CHAPTER VISITING SCHOLAR,

UNIVERSITy OF WATERLOO

CHIP CARTERDirectorPLAN USA, CHIEF INFORMATION AND TECHNOLOGy OFFICER

JEAN-LOuIS ECOCHARDtreasurer anD DirectorTHE NATURE CONSERVANCy, VICE PRESIDENT AND CHIEF

INFORMATION OFFICER

EDWARD G. HAPPchairman anD DirectorINTERNATIONAL FEDERATION OF RED CROSS AND RED CRESCENT SOCIETIES, GLOBAL CHIEF INFORMATION OFFICER

PATRICIA LONGDirectorINTERNATIONAL RESCUE COMMITTEE, CHIEF FINANCIAL OFFICER

VINCENT RICHARDSONDirectorCONCERN WORLDWIDE, CHIEF INFORMATION OFFICER

DARYL SKOOGDirectorOPPORTUNITy INTERNATIONAL, SENIOR VICE PRESIDENT,

TECHNOLOGy

PATRICK SOLOMONDirectorCARE USA, SENIOR VICE PRESIDENT, GLOBAL SUPPORT SERVICES

1. Technology matters

2. Benefitting all benefits one

3. Learning through collaboration

4. Build for the field

5. Bias for action

6. Trust above all else

OuR MISSIONVALuES & GuIDING PRINCIPLES

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NetHope’s mission has a clear focus: to be a catalyst for collaboration among international humanitarian organizations. By working together to solve problems and share knowledge, we help ensure that our members have access to the best information and communication technology and practices when serving people in the developing world.

We do this by working across our membership as a highly collaborative team, solving common technology problems, fostering strong relationships with private industry and educating our members and the wider community of humanitarian organizations worldwide.

For additional information, including financial statements, please visit NetHope.org

NetHope, Inc.

10615 Judicial Drive #402

Fairfax, VA 22030

+1 703 388 2845

NetHope.org

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