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connect.collaborate.innovate.Organizational Update
NetHope
© NetHope
we are sharing
technology solutions
that benefit humanity
© J
ean
-Lo
uis
Eco
ch
ard
As a catalyst for
collaboration, NetHope
helps NGOs more
effectively address the
world’s most pressing
challenges through smarter
use of technology.
our approach
message from our ceo & chairman
Dear Friends,It has been NetHope’s mission from the very start to create something special with the power of collaboration. All too often, nongovernmental organizations (NGOs) have been limited in their projects by their individual resources, mindsets and experience. If there was a way to come together — NGOs and corporate partners — to share advice, tools and resources, NGOs could better serve their beneficiaries; NetHope was created to do just that.
As we move beyond our tenth anniversary year, the approach remains the same. Through our unique collective of international NGOs, we are able to create and deploy powerful information and communication technology (ICT) solutions that address the developing world’s biggest challenges. During the past two decades, most of us have experienced the power of technology. We are now beginning to see the significant impact ICT can have in the developing world. It is clearly extending the reach of programs, minimizing costs and reducing the time required to provide assistance to end beneficiaries. Our members continuously demonstrate the value of collaboration, from aiding emergency relief efforts with the Red Cross and supporting conservation with The Nature Conservancy to promoting humanitarian development with World Vision, Habitat for Humanity and Mercy Corps.
We have grown our initial seven-NGO membership into an impressive assembly of more than 30 international NGOs, all of whom contribute their own unique expertise and resources to our well-rounded whole. Our expanding membership has increased our ability to connect, collaborate and innovate and, in turn, to bring even more far-reaching, influential programs to the 180 countries touched by our initiatives.
NetHope’s dedication to collaboration expands beyond our membership. One aspect of the NetHope model that we often champion is our ability to facilitate public-private partnerships with major technology companies, foundations and individuals. It is through these relationships that we are able to enrich our programs with donated equipment, software and shared technical expertise, as well as offer our members discounts on much-needed tools. Some recent extraordinary examples of collaboration at work in NetHope include:
• NetHope, its partners and members helped to bridge Haiti’s broken telecommunications infrastructure by restoring life-saving communications capability in the aftermath of the Jan. 12, 2010, earthquake that leveled Port-au-Prince, the capital city.
• The NetHope Academy, along with 17 host organizations and leading technology partners, implemented a unique, ground-breaking program in Haiti to provide training and work
experience opportunities to unemployed Haitian computer science students — a critical next step in rebuilding Haiti.
• Adobe Systems Inc. granted the largest software donation in the company’s history to NetHope members. The donation included 25,000 licenses of Adobe Acrobat 9 software and other products and services.
• NetHope developed Innovation for Development (I4D) pilot project pilots with member organizations in agriculture (Catholic Relief Services) and in health (CARE), built with cloud architecture, innovative mobile platforms and significant support from Microsoft Corp. and Intel.
• NetHope created the Global Broadband and Innovations (GBI) Alliance.
• NetHope secured a $430,000 grant from The Rockefeller Foundation to propel I4D projects in health, education and Geographic Information Systems (GIS).
As we continue to evolve and expand as a collective, we intend to stay true to our roots in collaboration and technology. Our five initiatives — Connectivity, Emergency Response, Field Capacity Building, Shared Services, I4D — will continue to drive our work, helping shape the ways we will build a stronger, more sustainable future for the world.
We invite all of you — our members, partners, supporters and volunteers — to make the next ten years of NetHope the decade that accelerates the connections, broadens the collaborations and sparks the innovations that we need to positively change the world.
Thank you,
We invite all of you to make the next ten years of NetHope the decade that sparks the innovations
needed to positively change the world.
Chief Executive Officer Executive Director
Chairman of the Board Global Chief Information Officer, International Federation of Red Cross and Red Crescent Societies
William A. Brindley Edward G. Happ
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As NetHope continues to grow, I commend the organization for the incredible impact it has made in humanitarian relief and development. Through its vision, strong leadership and unwavering commitment to developing strong partnerships, NetHope has inspired a whole new approach — to effect change through the impact of technology.
As part of our global commitment to corporate citizenship, Microsoft has been a long-time contributor to NGOs throughout the world. We strive to improve humanitarian and international development efforts through technology, the volunteer efforts of our employees and financial donations.
Microsoft’s work with NetHope began in 2004. In NetHope, we saw the power of a collective network that would allow us to deliver at scale and streamline our investments in the world’s largest humanitarian organizations. By supporting NetHope, Microsoft leverages our community investment across more than 30 leading NGOs, eliminating duplication of efforts, lowering costs and greatly reducing implementation risk. In addition, the partnership aligns NetHope’s local field knowledge with our products, technology and emerging markets capabilities. This increased communication facilitates information sharing and more effective delivery of assistance and resources to end beneficiaries.
In 2006, Microsoft donated $41 million in software and cash to NetHope to help fund the Interagency Working Group on Emergency Capacity Building Project (ECB), which would be mobilized in the event of a large-scale emergency. The goal was to provide effective,
efficient and impactful coordination of humanitarian agencies before, during and after a disaster. That model has proven to work and has enabled donors such as Microsoft to quickly deploy resources to NGOs in the wake of an incident, reducing response times and the ability for relief organizations to deliver critical aid to the people who need it.
Since then, emergency response has continued to be a strong focus for NetHope. We have seen the organization make great strides in other areas, which has also enabled our partnership to expand. For example, NetHope’s work in Haiti has continued since the devastating earthquake in January 2010, and the organization has played an important role in the rebuilding efforts. In partnership with Microsoft, Accenture, Cisco, La Ecole Supérieure d’Infotronique d’Haìti (ESIH), Voilà Foundation and others, NetHope launched the Haiti NetHope Academy — a six-month program that provides Haitian computer science students with both classroom and on-the-job IT skills training. NetHope also has made progress in enabling the capacity of organizations in the field, improving connectivity between organizations and their field offices, sharing resources to provide economies of scale and fostering innovation to create new technology solutions for development.
Our partnership with NetHope has provided long-term value for Microsoft and its members, enabling them to make a difference in the most remote areas of the world by putting our tools and technology into action. I applaud NetHope for its hard work and look forward to a continued partnership in the years to come.
the power of partnership— Akhtar Badshah
Senior Director, Global Community Affairs Microsoft
NetHope has inspired a whole new approach — to effect change through
the impact of technology.
6
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by the numbers
NetHope member organizations represent
in humanitarian development, emergency response and conservation programs
$40 billion
30 leading international nongovernmental organizations
five • connectivity• fieldcapacity
building• emergency
response• shared services• innovation for
development
initiatives
NetHope distributes
$36 millionof in-kind value to members
Every year, NetHope spreads a wealth of pro-bono services and in-kind product to its members to support their efforts to better serve their beneficiaries in the developing world.
4 millionAn estimated
NetHope’s Weather Information for Development (WIND) project uses ICT to deliver more accurate information to farmers.
39 NetHope Academy Haiti graduates earn
$500,000+total, together in one year. From unemployment status to a certified IT professional in six months, these graduates completed an intense boot camp and internship with one of 17 host organizations in Haiti.
30countries are prone to emergencies
NetHope creates a single ICT coordinating point for all members present in an emergency, partners with technology suppliers and provides shared training to accelerate front-end ICT responses.
1,000sof Very Small Aperture Terminal (VSAT) systems to bring Internet to rural areas. Mostly in Africa and Asia, VSAT systems deliver connectivity with the help of orbiting space satellites.
NetHope member organizations deploy
operates in
countries180
“NetHope is a perfect illustration of ‘selling’ your impact and using leverage: creating real VALUE for business, government and global development.”
— Jason Saul
+
CEO, Mission Measurement LLC
lecturer of Social Enterprise Kellogg School of Management
author “The End of Fundraising”
Kenyan farmers to receive better weather information
NetHope’s funding model reflects
its unique public-private partnership
structure. The primary sources
of funding are cash and in-kind
contributions from members,
corporations and foundations. NetHope
also receives cash contributions from
individuals, as well as employee matches
from corporations. NetHope membership
continues to grow at a controlled pace,
with more than 30 current international
member organizations plus federated
members and affiliates of regional
NetHope Chapters. All new members
and affiliates work in the developing
world bringing valued expertise in the
areas of emergency relief, financial
services, health, education, agriculture
and natural resource management.
Leading supporters of NetHope
include Microsoft, Cisco, Accenture,
Baker & McKenzie, Waggener Edstrom
Worldwide, Intel, The Rockefeller
Foundation, Blackbaud, CDW, the
Michael & Susan Dell Foundation, HP,
iDirect and Dell. This group of core
supporters has expanded to include
Adobe, the Fidelity Charitable Gift Fund,
the Bill & Melinda Gates Foundation,
ESRI, Voilà Foundation and Google.
In addition, NetHope entered a five-
year partnership with USAID, the GBI
Alliance, which provides funding to
further efforts in the Connectivity and
I4D strategic program areas. Each of
NetHope’s supporters also donates
their expertise and other in-kind assets,
which are almost impossible to quantify
but are always invaluable to NetHope
and its membership. The NetHope
funding model works because members
and supporters each contribute in
meaningful ways — beyond just dollars
— with a common goal to collaborate,
connect and innovate using technology
to benefit the people of the developing
world.
Each NetHope member organization
describes the value of NetHope
membership a bit differently. For some,
it is realizing the benefits of belonging
to a social network of like-minded
professionals, who have common
challenges in helping their organizations
improve the quality of life for millions
of people. Other members will look to
more easily quantifiable benefits, such
as discounts on software, hardware and
services. Of course, all members benefit
from the improved efficiency they get
by solving problems together. Another
key benefit is the ability to reach out
to potential corporate and foundation
supporters in a unified way. A given
corporation or foundation might receive
hundreds, if not thousands, of funding
proposals from the nonprofit world
every year. Often the funding proposals
seem very similar. All seem worthy. The
NetHope model allows funding to be
leveraged in such a way that supporting
one project can be multiplied to benefit
many.
By using the collective expertise of
members and supporters to develop
proposals with the “best of the best”
thinking, hundreds of highly trained
professionals can work together toward
a common shared purpose. Just as
important, NetHope only embarks on
projects that reach a “critical mass” of
interest across the membership. Not all
of our members will engage in a given
program, but all of them benefit from
the outcome of the collaboration and
the lessons learned. The bottom-line
message is that NetHope’s supporters
can feel comfortable that their cash or
in-kind contribution will have a much
bigger impact than any stand-alone
donation ever could.
leveraging contributions for the greatest impact
© N
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Supporters Programs Members Beneficiaries
RELIEFINTERNATIONAL
®
“Cisco has supported NetHope since its inception because we knew the organization would leverage the power of the network to make huge social impact. NetHope is one of Cisco’s key social investments. It has proven that connecting people and ideas over the Internet can drive transformation for individuals and communities worldwide.”
— Tae Yoo, senior vice president of Corporate Affairs, Cisco
* A full list of supporters is found on page 35.
9 10
®
®
Empowering people. Changing lives.Innovating for the world’s poor.
TRUSTEES’ PHILANTHROPY FUND
Supporter Cash 60%
Member Cash 10%
SupporterIn-Kind
25%
Member In-Kind
5%
Sustainable “last mile” connectivity
connectivity
A main focus of NetHope’s Connectivity area is to enable connectvity options for remote offices, field locations and I4D programs not served by the new East Africa fiber infrastructure. By aggregating demand for rural areas and developing good business models for local service providers to expand their reach to the “last mile,” an earlier delivery of reliable broadband services and regional transformation is possible. Because of the high concentration of NGO and USAID rural program investments, East Africa is an ideal proving ground to establish a sustainable business and technical approach for “last mile” connectivity.
Seeking creative solutions to
improve the quality and cost of
connectivity in remote parts of the
developing world was the topic
of the first conversation between
Edward G. Happ and Dipak Basu
ten years ago. Addressing that
problem in a very different way
was NetHope’s initial challenge,
and their breakthrough concept
was that pooling the collective
talents of multiple NGOs could offer
better connectivity solutions faster,
cheaper and more effectively. This
simple idea was appealing enough
for the seven international NGOs to
found NetHope in 2001.
Early on, these NetHope members
also recognized that the cost of
installing and maintaining complex
satellite earth stations was expensive
and difficult to accomplish. NetHope
partnered directly with the Global
VSAT Forum (GVF), iDirect and
Eutelsat to develop a specialized
practical training, fine-tuned to suit
NGO field operations. Initially, VSAT
installation training was offered
in the United States and Europe.
Starting in 2007, NetHope partnered
with a Kenyan training facility, and
advanced VSAT installation training
is now offered regularly in Nairobi.
NetHope has enabled more than 100
new VSAT installations in the NGO
community.
The NetHope Steering Committee
for Connectivity launched a
campaign in 2011 to accelerate the
delivery of broadband networks
where they are most needed
in the developing world. In
partnership with the GVF and 10
member organizations, NetHope is
positioning to leverage corporate
social responsibility obligations from
the private sector in needy African
countries such as Congo, Chad,
Ethiopia, Sierra Leone, Central Africa
Republic, Kenya and Sudan. In many
cases, private sector companies
operating in the developing
world have fixed corporate social
responsibility financial obligations,
which could be allocated to funding
NetHope’s collaborating-member
connectivity initiatives.
Beyond Africa, the case for
connecting more offices,
humanitarian and conservancy
programs in partnership with the
private sector is also compelling.
NetHope’s continued efforts in this
strategic area will have a positive
impact on NGO operations and
program delivery in Asia, Latin
America and other developing
regions for years to come.
© C
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11
The Horn of Africa Crisis is now considered to be
the worst humanitarian disaster of the 21st century.
The far-reaching, on-going drought in the region devastated
agriculture, livestock and communities from Djibouti and
Ethiopia to Kenya and Somalia, pushing many to leave their
homes to find safe haven in a massive refugee camp.
The camp complex in Dadaab, Kenya has taken in over
400,000 refugees, with thousands of new arrivals every
day. Many people walk for close to 20 days to make it to
the camps. Some mothers are even forced to abandon their
children, who are too weak to continue on the trek and are left
on the side of the road.
The effects of the crisis are amplified by the lack of proper
sanitation, health services and food. An estimated 15 million
individuals, including over 400,000 children, require
assistance before the situation improves.
NetHope Global Program Directors Joe Simmons and Gisli
Olafsson conducted an ICT assessment of the situation in
Kenya by visiting the Dadaab complex, nongovernmental
organizations’ and United Nations’ operations as well as
meeting with the NetHope East Africa Chapter, NetHope
member organizations and technology partners, like
Safaricom, Orange, Cisco and Inveneo. Member organization
CARE helps manage the Dadaab camp, which is run by the
United Nations High Commissioner for Refugees.
NetHope’s goal was to work on the ground with NGOs and UN
organizations to quickly develop better Internet and enterprise
class connectivity to enable better information sharing,
collaboration and improve the efficiency of relief efforts.
The Dadaab Connectivity project presents a compelling
opportunity to establish shared data services in the area.
Working with partners and selected agency engineering staff,
a robust reliable WiMAX, WiFi and mobile network will be
leveraged along with Very Small Aperture (satellite) Systems
(VSATs) to enable access points for sharing connectivity
among over 20 humanitarian assistance organizations. The
high concentration of offices that are close to each other —
both in the main compound and in the camps — made this
approach practical and workable even in this remote, harsh
environment.
This project integrates into NetHope’s broader East Africa
Connectivity Program, which targets Dadaab and Kwale
in Kenya and Juba in South Sudan as sites to improve
connectivity services and reduce connectivity costs. The
introduction of undersea fiber-optic cable into East Africa
in 2009 created new opportunities to enhance connectivity
services in the region, and effectively afforded the opportunity
for NetHope and its members and partners to create this
program.
In the past, NetHope chose VSATs as the primary way to
deliver connectivity to rural areas. Because of the presence of
cable broadband and new remote access points, the existing,
relatively expensive VSATs in Dadaab, as well as any additional
systems, can now be repurposed as back-up resources.
With strong, reliable Internet offered by the Dadaab
Connectivity project and the support from the public and
private sectors, humanitarian organizations will be able
to better respond to crises in the area through effective
coordination and more shared information.
Connectivity in the Horn of Africa Crisisprogram in action
13
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emergencyresponse
“Those first days after the [Haiti] earthquake were pure chaos.
How could we figure out what was needed when almost all
communication was cut off? Rescue efforts were underway, CNN
was flashing images of supplies waiting on the tarmac, Haitians
were writing, ‘PLEASE HELP’ on any surface they could find. The
race against the clock was completely dependent on restoring
communications capabilities so that hundreds of thousands of
terrified Haitians could be reached by the humanitarian community.”
— Frank SchottNetHope global program director,
Haiti Emergency Response
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NetHope member organizations work in
more than 180 countries around the globe
and are often called upon to support
disaster relief efforts in the remote regions
of the developing world.
NetHope and its member organizations
have been coordinating emergency
response efforts since the 2003
earthquake in Bam, Iran. Over the years,
NetHope developed an approach that
meets the needs of emergency responders
and is adaptable to fit the circumstances of
each unique event.
Haiti
On Jan. 12, 2010, NetHope’s Emergency
Response Working Group (ERWG) was
called into action — responding to the
devastating 7.0-magnitude earthquake
that destroyed the region around Haiti’s
capital city Port-au-Prince. At least 3
million Haitians were affected — left
homeless, injured or deceased — and
communications to the outside world
were cut off. Relief efforts were further
hampered by more than 50 aftershocks
that measured over 4.5 in magnitude and
continued during the following weeks.
Within four hours of the earthquake,
the NetHope ERWG was identifying the
communications and staffing requirements
for the 22 NetHope member agencies
(and their 3,500 employees) operating in
Haiti. After the first day, it became clear
that the most vital task was to restore
Internet connectivity so that lifesaving
communications could be established.
Thanks to amazing support from
NetHope’s nonprofit technology partner,
Inveneo, and speedy (and generous)
donations from leading technology
companies, NetHope was able to start
restoring communications within 72
hours of the earthquake. By Day 10, all
agencies were fully supported, with more
broadband capacity then they had before
the earthquake.
Pakistan
In late July and early August 2010,
NetHope’s ERWG responded to the
enormous monsoon flooding affecting
Pakistan. More than 22 million people were
affected in a large area around the Indus
River. The international community and
NetHope member organizations were
faced with one of the largest regional
disasters in recent years.
The ERWG began working with the 15
NetHope member agencies operating in
Pakistan to quickly identify the critical
needs. NetHope provided laptops, software
and video cameras, generously donated by
leading technology companies, to support
relief workers and other initial responders.
Later-stage assistance included VSAT
connectivity for some of the more remote
locations.
15
In January 2011, I had the opportunity to visit Pakistan to
perform a study on the use of ICT in response to the devastating
monsoon floods that had hit the country last summer. Having been
a first responder for a number of years, attending floods in Africa,
hurricanes in the U.S. and earthquakes in Haiti and Indonesia, it
was an interesting experience to visit a country six months after
the events started and see the progress of the relief efforts.
Pakistan is subjected to both seasonal flooding and strong
earthquakes, but what was hardest for me to grasp was the
enormous scale of this disaster. An area the size of the United
Kingdom had been flooded, and it had affected 22 million people.
Now, six months later, 318,000 people still live in camps, and large
areas are still flooded.
As part of my study, I got to visit various NetHope members
and local NGOs who are their implementation partners. It was
interesting to discuss with them how they had leveraged ICT
during the floods. Donations from our technology partners in the
form of laptops and handheld video cameras had proven to be
very helpful for the NGOs to do their job.
Laptops are a key tool for information collection and sharing
during a disaster like the Pakistan floods. What many people don’t
realize is that in most areas of Pakistan electricity is only available
for certain period of the day, so many NetHope members use
generators to bridge these periods. Since electricity is not always
cut at the same time, it becomes difficult to work on desktop
computers because they lose all data if electricity goes down,
even if it is just for a few seconds.
Now, in the time of effective project monitoring and evaluation,
the donated handheld video cameras provide an effective way
of showing the donors the direct effects of their support. But the
video cameras also become an important tool in advocacy, during
the age of social media. Getting videos directly from the field
increases the likelihood of individual donors supporting the work
of NGOs.
One of the things that was different in this disaster than in
many others, such as earthquakes and hurricanes, was that
large portions of the communication infrastructure were left
intact. Many of the NetHope members could, therefore, utilize
Asymmetric Digital Subscriber Line connections, which are
widespread in Pakistan, to connect their new offices in the
affected areas. For the more remote locations, the NetHope
members used General Packet Radio Services, Enhanced Data
for Global Evolution and 3G connections to enable connectivity.
When visiting a small fishing village in the Thatta district of the
southern Sindh province, it was interesting to hear how villagers
utilized mobile phones and radios to listen to warnings of the
impending flood wave. It was also impressive to hear how
multimedia disaster risk reduction training done early last year
had caused villagers to take preventive measures before the
flood arrived.
In disaster-prone countries such as Pakistan, it is important
for us to focus on emergency preparedness because we know
there will be flooding next year, and we also know earthquakes
will strike. Through collaboration between the different
NetHope members, we can help build up the ICT capacity
needed to handle these future disasters in a more effective way
than if we always try to do things reactively.
It is valuable that our technology partners — in this case Intel
and Microsoft — had the foresight to invest in preparedness
that allowed us not only to put in place support before disaster
struck, but also to learn what worked and what did not.
NetHope plans to put increased emphasis on emergency
preparedness in the future; preparedness that will save lives and
improve the efficiency of future responses.
— Gisli Olafsson NetHope global program director, Emergency Preparedness and Response
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Relief from Pakistan Floodsprogram in action
17
field capacity building
IT and communication tools are essential
to every international development field
program. But tools are not enough. Field
workers need the skills to use the tools.
NetHope’s work in Field Capacity Building
targets the development of skills with
IT professionals, program workers and
unemployed youth.
From September 2005 to March 2006,
the ECB conducted a survey regarding
the use of ICT in emergency response that
concluded response efforts were not as
strong as they could be, due to a general
lack of ICT skills in field locations.
In response, NetHope partnered with ECB
to develop and pilot a training program to
address these challenges. The NetHope
ICT Skills Building Program was launched
in October 2006. A trial period in Africa
was successfully conducted from June to
December 2007 with help from Microsoft
Learning.
In early 2010, NetHope saw an opportunity
to utilize its experience from the ICT Skills
Building Program for training students
in Haiti. The NetHope Academy created
an intern program focused on preparing
computer science students for jobs
with humanitarian organizations and
corporations operating in Haiti. Courses in
the curriculum include those to strengthen
communications skills, strengthen team
management skills and improve proficiency
in productivity software. Other courses
are focused on assessing ICT skills,
creating custom training plans and quality
training in networking, technical support,
telecommunications/satellite technology,
IT project management and business skills.
Future plans for the NetHope Academy
include scale implementation in Africa, as
well as plans for an implementation in Asia.
Collaboration as the Engine
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NEtHoPE SuMMItS
NetHope Global Member Summits allow
staff from NetHope member organizations
to build relationships, share expertise and
collaborate on a focused set of strategic ICT
areas. Each year, NetHope holds at least one
summit, rotating between member-hosted
summits — often in the field to get closer to
the end results of our work — and “learning”
summits — hosted at a major ICT partner
location to keep abreast of critical ICT trends
and technologies.
Recent NetHope Summits have been held
in Silicon Valley; Nairobi, Kenya; Redmond,
Wash.; Geneva; Panama City; New York; and
Dublin.
MONTHlY MEMBER MEETINGS
NetHope members convene monthly by
teleconference to discuss agenda items, such
as project updates, sharing best practices
from the field and reviewing proposals
for ICT innovation. These meetings are a
valuable part of NetHope membership and
an important facet of knowledge sharing,
building trust and enabling collaboration.
Often members consider NetHope meetings
a way to “extend their IT departments” for
field- and home-based operations.
NETHOPE CHAPTERS
The NetHope Chapter program is focused
on extending the benefits of collaboration
to better support the field workers of the
members and, in turn, the people they
serve in the developing world. Local NGOs
that do not normally qualify for NetHope
membership can also participate in the
NetHope Chapter program. This is a central
part of NetHope’s mission — to “give-back”
— by sharing its knowledge, innovations
and other benefits of collaboration with the
wider humanitarian community.
In 2006, the first NetHope Chapter was
established in Sri Lanka, largely out of the
need for agency staff to work together on
the Southeast Asia tsunami emergency that
took place in December 2004.
Since then, additional chapters have been
established in Europe, East Africa, India,
West Africa, Pakistan and Haiti, with new
chapters planned for strategic locations in
the global south.
SOFTWARE AND HARDWARE DoNAtIoNS
In 2006, Microsoft made a very generous
$41 million donation of software and
subsequent updates to NetHope member
organizations, which was implemented over
two years. Benefits of this donation included
improvements in reliability and security,
lower costs of support and improved
productivity in the field. For example, the
Wildlife Conservation Society received
the Web application ASP.NET to aid in its
fight against the forecasted avian influenza
epidemic, and Catholic Relief Services field
workers in Indonesia were able to improve
organizational effectiveness and facilitate
collaboration in the wake of the tsunami with
software that included Microsoft Project
and the Microsoft Office system. Microsoft’s
generosity has continued, with new NetHope
members benefiting from “Welcome Grants”
to assist them in the same ways.
In 2010, Adobe announced a software
donation of more than $20 million for
NetHope member organizations. This gift
will enable NetHope members around the
world to advance their work in education,
conservation, health and emergency
preparedness.
Over the years, NetHope members have
benefited from hardware and in-kind
donations from Cisco, Intel, Dell, Google,
Accenture, HP, ESRI, Blackbaud, ITC Global
and many others. Additional charitable
discounts from supporters benefit members
and chapters through the NetHope Shared
Services Program.
19
I was thrilled when my employer, Accenture, selected
me to work on the NetHope Academy engagement in Haiti.
Employee consulting time was donated as part of Accenture’s
response to the devastating 2010 earthquake, and several
projects in Haiti were completed via the nonprofit branch
of our firm, Accenture Development Partnerships. I work as
a technology architecture manager in our Mobile Solutions
practice, and the chance to use my program management skills
to help in Haiti was a dream come true. The opportunity to work
with unemployed youth and the Academy’s focus on young
women was especially appealing. Every one of these young
people had their own story, but I was struck by a quiet, incredibly
hardworking young lady named Emmanuella.
Emmanuella Stimphat grew up with her five brothers and sisters
in a Port-au-Prince neighborhood called Bourdon. She was a
quick learner and had a knack for graphic design, so it was no
surprise that her parents and siblings encouraged her to explore
a career in technology.
At first, Emmanuella considered attending a secretarial school
after high school; it was a common path for Haitian girls her age.
But in the end, she decided to pursue a computer science degree
at a top university instead. She began studying for her master’s
degree at Ecole Supérieure d´Infotronique d´Haiti, one of Haiti’s
leading technology schools.
On Jan. 12, 2010, a 7.0-magnitude earthquake devastated Port-
au-Prince and its surrounding area, and Emmanuella lost almost
everything. Emmanuella’s home crumbled, and her mother was
severely injured. Sadly, her mother passed away two weeks
after the earthquake. Her school was destroyed as well, and
Emmanuella traveled with the rest of her family to stay with her
aunt in Florida.
Emmanuella grew homesick quickly and returned to Haiti in
June. Upon return, a new opportunity caught her interest —
the NetHope Academy. She applied online to be one of the 39
Lisa Obradovich, Accenture Development Partnerships, with NetHope Academy’s intern Emmanuella Stimphat and NetHope’s global program director Frank Schott
participants in the six-month IT training program.
The top 80 out of 291 applicants were invited to take a
technical assessment and to be interviewed by IT managers
working at some of the world’s largest humanitarian
organizations.
Overcoming long odds, Emmanuella was selected to fill one
of the highly coveted slots. She came highly recommended by
her interviewer as someone who was “somewhat reserved but
absolutely perfect for the program.”
The NetHope Academy provides computer science students
with technical skills as well as on-the-job experience. After
the training portion of the program, each student is placed in
a paid IT internship with a host organization, where they are
paired with an IT mentor.
Emmanuella interned for Save the Children’s IT department in
Port-au-Prince. Her internship allowed her to gain real-world
IT experience, as well as confirm a woman’s potential in the
IT profession. Emmanuella advertised her willingness to solve
any problem from the start of her internship; she gained the
Save the Children staff’s trust as a result. She was able to
show her colleagues that she has no problem resolving some
of the more complex computer and printer issues.
Emmanuella continues studying as she prepares for her
Windows 7 certification. Her long-term goal is to be an IT
manager.
Each month, NetHope polls the interns and their IT mentors to
stay on top of how the program is going. Emmanuella wrote,
“I like my Save the Children co-workers and I think they like
me.” Emmanuella, they most certainly do!
— Lisa obradovich Accenture Development Partnerships
NetHope Academy Haiti
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shared services ©
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A key challenge for ICT groups in
the NGO community is that they are
significantly underfunded, compared
with ICT groups in industry often
they are limited to “keeping the lights
on,” with little left over for improving
program delivery and innovation.
After initial conversations with members
pursuing shared services concepts
within their own organizations, NetHope
conducted a member “interest” survey
that highlighted shared services as a
high-priority common need. Members
expressed that shared services
could assist them with strategic cost
management and capacity building.
The goal was to deploy scalable
technologies, common processes and
standards to coordinate and reduce
back-office spending. NetHope found a
significant amount of interest by outside
partners to fund this initiative, and
both The Rockefeller Foundation and
Accenture provided generous grants
and expertise.
With help from Accenture’s nonprofit
branch, Accenture Development
Partnerships, NetHope created a
compelling business case, governance
and pricing models, service level
agreements and an implementation plan
for the initial two shared services — Help
Desk and Procurement.
Thanks to an additional grant from
The Rockefeller Foundation, NetHope
conducted a Help Desk pilot in 2009 and
2010. That pilot included the following
components: shared software platform,
shared standards, shared support
from Accenture’s IDC support team in
Bangalore, India, and shared procedures
for tracking incidents and problems. The
experiences and lessons learned by the
participating members and the steering
committee are the foundation for
sustaining the initial shared service as
well as providing the “proof of concept”
necessary to expand the initiative to
other back-office functions. The grant
from The Rockefeller Foundation also
supported establishing a procurement
community of practice.
In 2011, NetHope is looking to increase
functionality and the scale of the
Help Desk shared service, conducting
additional pilot projects in several
new areas, including procurement and
infrastructure. We are also working
with the I4D and Connectivity program
areas to evaluate potential for various
initiatives and pilot projects to evolve
into shared services, and we are
reviewing the Humanitarian Services
Cloud initiative as a means to deliver
shared services to members’ field
locations.
“Beyond the softer, but powerful benefits of
collaboration, we found that our NetHope membership
fee produced an order of magnitude financial return
on investment in the first year through leveraging
NetHope’s vendor relationships; and each successive
year continues to provide use with a multifold return.”
— William l. Simpson IIvice president, CHF International
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NetHope’s Shared Services team collaborated in
the Help Desk arena using a Software as a Service software
tool called ServiceNow. The tool worked well; its cloud-based
model allowed for questions and problems to be addressed
from any corner of the world. Users needed only an Internet
connection to login. In addition, ServiceNow offered many
more features beyond the functionality that was being used
for the Help Desk. Barry Sanders, global program director
of Shared Services, knew this powerful tool could be used in
other ways.
Asset management appeared to be a good fit for future
investigation. Asset management is a common practice
that allows an organization to keep track of their finances,
contracts and inventory in a standardized way. Four NetHope
member organizations expressed interest in developing an
asset management tool, and ServiceNow already harbored
functionality for such a focus. The organizations — Save
the Children, World Vision, PATH and the International
Rescue Committee — pooled their individual requirements
and reviewed them to see how they differed or aligned.
Their goal was to come to up with a consensus on how to
expand the tool, as well as explore how the tool could satisfy
the organizations’ collective needs. They would deploy
customizations and configuration down the road, as needed.
It was Save the Children’s Rodrigo Alegria who decided to get
the ball moving. He took what he had learned in the planning
group, test drove the tool and planned for implementation.
At its bare bones, ServiceNow offers the creation of basic
forms and reports for general use. Rodrigo and his team
wanted to add additional fields that fell in line with the
particulars discussed in the subcommittee. The next change
was the process of taking a scenario and moving it into
production, plus the additional task of training test users.
It was in the implementation phase that ServiceNow for asset
management really came to life. Rodrigo and his team saw
how useful the reports generated by the tool could be in
decision-making and day-to-day operation.
The tool’s most valuable element is its ability to track
three different areas: hardware management, software
management and contract management. Overall, it is a single
tool to manage assets, but its ability to also integrate with
configuration management databases, incidents and problem
and change management makes it a true all-in-one solution.
The success of this tool traces back to the initial collaboration
between the four NetHope member organizations. Although
not all four organizations started using the tool in a production
environment, their willingness to collaborate helped shape
its functionality. It is the shared information — of what works
or what needs improvement — that makes the collaborations
within NetHope invaluable.
Because of Rodrigo’s leadership in the development and trial
of ServiceNow as an asset management tool, other members
of NetHope are using this shared capability.
Re-applying Help Deskprogram in action
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innovation for development
“The Rockefeller Foundation is proud to support NetHope’s
efforts to improve and expand technology and Innovation for
Development as fundamental in solving some of the world’s most
difficult problems. Our resources will serve to sustain NetHope’s
model of engaging the private sector to connect more NGOs
with efficient, world-class information technology and elevate the
opportunity for business process outsourcing to drive sustainable
and equitable economic growth.”
— Judith Rodinpresident of The Rockefeller Foundation
Using technology to drive impacts in
remote areas, against unique development
challenges, often constitutes new territory
and sometimes requires new solutions
and breakthroughs. That is why NetHope
created its I4D initiative.
I4D launched in January 2008 to design
replicable and scalable ICT solutions
for NetHope member organizations’
field programs. Through NetHope
collaboration, innovative projects can
be created to meet needs in agriculture,
healthcare, education, conservation,
microfinance and monitoring and
evaluation.
The overall goal of the I4D initiative is
to aid collaboration among NetHope
members in an effort to deliver sustainable
ICT solutions for positive impact. This
acceleration in the use of ICT across
development sectors.
The Benefit to the End Beneficiary
Innovative, useful and appropriate
application of ICT has been used to
improve the quality of lives and raise
the economic well-being of community
members. Overall, such solutions for
end beneficiaries positively affect the
following:
• K-12 education for millions of students
• Farmer productivity
• Healthcare provider service levels
• Conservation for natural resources
• Livelihoods in thousands of
communities
is achieved by sharing existing best
practices, aggregating common needs,
designing solutions, conducting proofs of
concept and taking these to scale across
our membership.
NetHope’s successes in I4D highlight the
benefits of ICT and scalable approaches
to corporate partners and donors. Along
with the support from The Rockefeller
Foundation, the Bill & Melinda Gates
Foundation and USAID, NetHope’s key
partners — including Intel, Cisco, Microsoft,
HP, Accenture, ESRI and Adobe — are all
making significant contributions to the
design, deployment and sustainability of
the new ICT solutions.
Advancements in ICT technology — such
as the increased availability of cloud-
based services — allow for a significant
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An HIV-positive woman gives birth to a baby boy
in rural Kenya. At six weeks old, she takes him to the local
health center for his first HIV test. At the severely understaffed
facility, the mother and her son wait the entire day before he is
given the test and they leave for home. It may be up to three
months before they receive the results.
Sadly, three months later, the results reach the health center
with a devastating diagnosis: The baby is HIV-positive. At this
stage, he is almost certain to die before his second birthday
because the start of his treatment was so delayed. Had he
received the test results and appropriate treatment within a
few weeks of their first health center visit, the boy would have
had a chance to lead a relatively normal life.
If data collection and communication were conducted
in a faster and more effective way, healthcare outcomes
could dramatically improve. Right now, HIV test results are
determined using very expensive machines that cost hundreds
of thousands of dollars. Nationwide, Kenya only has three labs
equipped with these machines. The logistics of moving the
paperwork from health center to lab — and back — causes the
delay in reporting test results.
NetHope and a corporate partner teamed up with member
organization CARE to implement an ICT solution that would
dramatically reduce the test reporting timeline. CARE,
NetHope, the Centers for Disease Control and Prevention
(CDC) and the Kenyan Ministry of Health implemented a
solution based on technologies already in place: affordable
mobile phones, already in people’s pockets, combined with
“cloud computing.”
The current paper-based process took too long; there had to
be a quicker way to provide test results to the health center
using mobile phones, text messaging and the global Internet.
The Mobile Health Platform’s (MHP) primary objective is to
replace pen-and-paper-based methods of collecting health-
related data using a scalable platform capable of gathering
data and delivering information with inexpensive mobile
devices. The technology, which was tested in Kenya, allows
an unlimited number of powerful backend applications to
simultaneously be available on affordable mid-range phones
with an Internet connection. If required, data can also be
collected and information delivered via text messaging.
Healthcare workers can enter data using their mobile phone
and immediately submit the information to a central server,
avoiding the logistical complications of physically delivering
their patients’ information in paper form. Using the MHP, CARE
can collect, recall and analyze data instantly. Previously it took
15 days to produce monthly activity reports, but now those
reports are available within a few hours.
NGOs, the Ministry of Health, the CDC and other organizations
can access the MHP using a PC with a Web browser to create
local solutions to local problems. Subject matter experts can
author their own forms, specifying questions to be asked and
structuring overall workflows. Such customized solutions can
be instantly accessed on any of the facility’s MHP-outfitted
mobile phones.
Through this project, NetHope helped create an ICT solution
that reduced the timeline of HIV test result reporting from
three months to two weeks. This life-saving concept can be
reapplied well beyond healthcare to solve challenges in areas
such as education, agriculture and finance, thus supporting
NetHope’s mission to assist our member organizations as they
improve lives in the developing world.
Mobile Health Platform in Kenyaprogram in action
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our members
RELIEFINTERNATIONAL
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The award-winning NetHope team at the NetHope Member Summit hosted in Nairobi, Kenya, March 2010
Tech Award Laureate, 2004 SanDisk Equality Award
given to NetHope
NetHope selected by Clinton Global Initiative for commitment
to NetHope Academy
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NetHope wins Cisco’s Growing with Technology Awards’ 2006 Grand Prize
NetHope CEO Bill Brindley chosen to regularly contribute
to the Huffington Post
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Frank Schott awarded Microsoft Alumni Foundation Integral Fellows Award 2010
Edward G. Happ honored with NTEN 2010 Lifetime
Achievement Award
A 2011 World Economic Forum report features
NetHope’s impact in Haiti
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®
®
Empowering people. Changing lives.Innovating for the world’s poor.
2001“Wiring the Global Village” paper presented to Cisco
Dipak Basu, first Cisco Fellow and first executive director, coins the name “NetHope”
First Summit hosted by Cisco in San Jose, Calif., with seven organizations represented
Save the Children
World Vision
CARE
Mercy Corps
Catholic Relief Services
Winrock International
Children International
2002NetHope’s first pilot launched, from planning to implementation
Oxfam
Plan International
2003Spring 2003 Summit hosted by Catholic Relief Services in Baltimore, Md.
Fall 2003 Summit hosted by CARE in Atlanta, Ga.
Christian Children’s Fund
in New Delhi, hosted by CARE India
Fall 2007 Summit hosted by Christian Children’s Fund, Plan International, The International Federation of Red Cross and Red Crescent Societies, The Nature Conservancy and Winrock and sponsored by Dell and Fundación Ciudad del Saber in Panama City, Panama
NetHope achieves goal of more than 100 NetHope VSAT installations to date
Shared Services program launched
I4D program launched
American Red Cross (federated member)
International Federation of Red Cross and Red Crescent Societies
Family Health International
WaterAid
2008Spring 2008 Summit hosted by Cisco in San Jose, Calif.
Intel chairman Craig Barrett announces strategic relationship with NetHope
NetHope chapters developed in West Africa
Shared Services program road map and business plan completed and initial pilots launched, with substantial funding and support from members, Accenture and The Rockefeller Foundation
I4D program creates business model and road map, with support from Intel, Microsoft and other partners, and launches initial pilots
ICT Skills Building Program piloted in Africa, Asia and South America
Fall 2008 Summit hosted by International Federation of Red Cross and Red Crescent Societies in Geneva
NetHope leads first advanced VSAT installation and maintenance workshop in Nairobi
NetHope Europe Chapter meeting held at WaterAid
Ashoka
PATH
Christian Aid
VSO
2004Spring 2004 Summit hosted by Cisco in San Jose, Calif.
NetHope incorporated as public charity in Delaware
Edward G. Happ elected as NetHope’s first chairman
Fall 2004 Summit hosted by Microsoft in Redmond, Wash.
Honored as Tech Awards Laureate, NetHope receives the SanDisk Equality Award for the use of technology to benefit mankind
Earliest version of the Network Relief Kit developed
ActionAid
The Nature Conservancy
Relief International
International Rescue Committee
2005The Wall Street Journal covers NetHope’s work during the Southeast Asia tsunami
Leadership transferred from Dipak Basu to Molly Tschang, Cisco’s second NetHope Fellow
NetHope signs long-term VSAT contract with Skylogic/Eutelsat; Phase II Project begins
Spring 2005 Summit hosted by Save the Children in Westport, Conn.
501(c)(3) tax exemption application filed
Fall 2005 Summit hosted by The Nature Conservancy in Arlington, Va.
Heifer International
Wildlife Conservation Society
Save the Children — UK (federated member)
2009Stories about NetHope appeared in the New York Times, the International Herald Tribune, the Stanford Social Innovation Review and the Agence France-Presse
More than $3 million in new gifts-in-kind obtained for members
Launched social networking strategy and sites
Completed launch of ICT Database capturing member connectivity solutions globally
NetHope members win two of four Intel INSPIRE•EMPOWER Challenge awards, demonstrating innovative uses of ICT
NetHope awarded major new grants by The Rockefeller Foundation and the Michael & Susan Dell Foundation
In response to economic crisis, NetHope obtained deeply discounted scale procurement deals and services for members and launched online conferencing task force
Obtained funding to reach 10,000 field workers by offering instructor-led live online training and expanded course offerings for members and professionals
Shared Services pilot launched in Africa and India
Spring 2009 Summit hosted by Microsoft in Redmond, Wash.
ACCION
FINCA
CHF International
Canadian Red Cross (federated member)
2010Responding to Haiti earthquake, NetHope engineers connected 22 humanitarian organizations through VSAT/wireless solutions
NetHope, their partners and members help to bridge Haiti’s broken telecommunications infrastructure by sending 1.5 tons of donated equipment and hardware
NetHope Africa Summit held in Nairobi,
2006NetHope receives 501(c)(3) nonprofit status from Internal Revenue Service
Board of directors elects Bill Brindley as its first CEO
Microsoft provides $41 million grant for NetHope members
NetHope’s first chapters form in Sri Lanka and Thailand
Spring 2006 Summit hosted by International Rescue Committee in New York
NetHope selected as Grand Prize winner of Cisco’s Growing with Technology Awards
NetHope strategy refresh project’s newest version of Network Relief Kit developed and deployed
Fall 2006 Summit hosted by Wildlife Conservation Society in New York
Opportunity International
Concern Worldwide
2007Edward G. Happ, NetHope’s chairman, deemed by eWeek and CIO Insight to be one of the Top 100 Most Influential People in IT
NetHope’s chapter is launched in India, hosted by ActionAid Bangalore
Spring 2007 Summit hosted by Microsoft in Redmond, Wash.
NetHope’s chapter is launched in East Africa, hosted by ActionAid Nairobi
NetHope goes live with new Collaborative Platform
NetHope hosts “NetHope 3.0” strategy working session at Accenture in New York
NetHope India chapter has two-day meeting
Kenya
Adobe Systems Inc. provides largest software donation in company’s history to NetHope members
NetHope chairman, Edward G. Happ, is recognized for contributions to nonprofit community and receives NTEN 2010 Lifetime Achievement Award
NetHope launched I4D working groups in health, GIS, agriculture and microfinance
NetHope responds to the flooding in Pakistan by working with 15 member organizations in relief efforts, supplying laptops, software and video cameras
The NetHope Academy begins ICT Skills Building in Haiti
NetHope’s I4D education program launched with plans to reach 1.5 million secondary students
NetHope initiated “Bright Spots” Model and “Humanitarian Cloud” idea
NetHope Global Member Summit held in Silicon Valley
First successful trials of NetHope’s MHP completed with CARE in Kenya and Mozambique
SOS Children’s Villages
Habitat for Humanity
Pact
AED
2011Thirty-nine Haitian IT professionals graduated from the NetHope Academy
Together with its partners, NetHope provided engineering support and ICT equipment for members and other organizations in Japan
NetHope’s work restoring connectivity and building ICT skills in Haiti is featured in a World Economic Forum report
NetHope celebrates ten years of collaboration and value added service at its Ireland Summit, hosted by Concern Worldwide and Intel
Compassion International
Grameen Foundation10 years of collaboration33 34
supporters© B
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Accenture is a global management consulting,
technology services and outsourcing
company. Combining unparalleled experience,
comprehensive capabilities across all
industries and business functions, and
extensive research on the world’s most
successful companies, Accenture collaborates
with clients to help them become high-
performance businesses.
Adobe revolutionizes how the world engages
with ideas and information. Their award-
winning software and technologies have
set the standard for communication and
collaboration for more than 25 years.
Baker&McKenzieisaleadinggloballawfirm.
It has provided sophisticated legal advice and
services to many of the world’s most dynamic
and global organizations for
more than 50 years.
Blackbaud is a software company that
exclusivelyworksfornonprofits.Itsmissionis
to make the world a better place by working
withthenonprofitcommunitytoimprove
lives.
CDW,anditsnonprofitteam,isanationalIT
solutions provider. Ranked No. 38 on Forbes’
list of America’s Largest Private Companies,
CDWfeaturesdedicatednonprofitaccount
managers who help organizations choose the
right technology products and services to
best meet their unique needs. In 2010, CDW
was selected as a rising star in Gartner’s Magic
Quadrant for Communications, Outsourcing
and Professional Services.
Cisco’s networking technology transforms how
people connect, communicate and collaborate.
The company’s hardware, software and service
offerings are used to create the Internet solutions
that make networks possible — providing easy
access to information anywhere, at any time.
ESRI develops GIS solutions that function as
an integral component in nearly every type
of organization. ESRI software is used by
more than 350,000 organizations worldwide,
including most U.S. federal agencies and
national mapping agencies, 45 of the top 50
petroleum companies, all 50 U.S. state health
departments, most forestry companies and
many others in dozens of industries.
The Fidelity Charitable Gift Fund is an
independent public charity, established in
1991 with the mission to further the American
tradition of philanthropy by providing
programs that make charitable giving simple
and effective. The Trustees’ Philanthropy
Fund is an unrestricted donor-advised fund
which makes capacity building grants at the
discretion of the Board of Trustees of the
Charitable Gift Fund.
The Bill & Melinda Gates Foundation works
to help all people lead healthy, productive
lives. In developing countries, it focuses on
improving people’s health and giving them the
chance to lift themselves out of hunger and
extreme poverty. In the United States, it seeks
to ensure that all people — especially those
with the fewest resources — have access to
the opportunities they need to succeed in
school and life.
HP creates new possibilities for technology
to have a meaningful impact on people,
businesses, governments and society. The
world’s largest technology company, HP
brings together a portfolio that spans printing,
personal computing, software, services and IT
infrastructure at the convergence of the cloud
and connectivity, creating seamless, secure,
context-aware experiences for a connected
world.
At Intel, corporate responsibility means doing
what is right. Respecting people and the world
around us. It’s how we do business.
The Michael & Susan Dell Foundation (www.
msdf.org) is dedicated to improving the lives
of children living in urban poverty around
theworld.WithofficesinAustin,Texas,and
New Delhi, India, the Dell family foundation
funds programs that foster high-quality public
education and childhood health and improve
the economic stability of families living in
poverty.
other Supporters
.
Founded in 1975, Microsoft (Nasdaq “MSFT”)
is the worldwide leader in software, services
and solutions that help people and businesses
realize their full potential.
The Rockefeller Foundation seeks, shapes and
supports innovative solutions to many of the
world’smostintractablechallenges,affirming
its mission, since 1913, to “promote the well-
being” of humanity.
USAID is an independent U.S. federal
government agency that extends assistance
to countries recovering from disaster,
trying to escape poverty and engaging in
democratic reforms.
The Voilà Foundation intends to play a vital
role in helping the Haitian people rebuild
their nation, in the aftermath of 2010’s
devastating earthquake. The foundation works
with the Haitian government, the United
Nations, representatives of the United States
government and other donor nations, as
well as leading NGOs, to fund initiatives that
provide immediate relief to the homeless and
injured and to underwrite programs that will
deliverlastingsocialbenefits.
Innovation is the DNA of Waggener Edstrom
Worldwide. Helping many of the world’s leading
brands give life to great ideas and compelling
visions, it has won the trust of clients by
understanding how being an innovator affects
an organization’s opportunities, requirements
and responsibilities around communication.
AGILIx
BCLC
CLINTON BUSH HAITI FUND
CLINTON GLOBAL INITIATIVE
DELL
DEMI AND ASHTON FOUNDATION
SkyPE
ECB
GLOBAL VSAT FORUM
HARVARD BUSINESS SCHOOL
IDIRECT
INMARSAT
INTELSAT
INTERNATIONAL PROCUREMENT AGENCy
INVENEO
ITC GLOBAL
kENyA ICT BOARD
LENOVO
MCAFEE
NATIONAL ASSEMBLy
PATTERSON FOUNDATION
PENN STATE
RIVERBED
SAFARICOM
SALESFORCE.COM FOUNDATION
SANTA CLARA UNIVERSITy
SIMBANET
SkyLOGIC
SURDNA FOUNDATION
TECHSOUP
THE TUCk SCHOOL OF
BUSINESS AT DARTMOUTH
UNIVERSITy OF WATERLOO
VERDASEE
VIzADA
W.k. kELLOGG FOUNDATION
xEROx
yAHOO
TRUSTEES’ PHILANTHROPY FUND
“We have the potential to deploy more resources, build deeper partnerships and utilize innovative technologies to achieve new progress for our mission.”
— Dr. Rajiv Shah, USAID Administrator
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global broadband and innovations alliancea collaboration with uSAID
The Global Broadband and Innovations
Alliance (GBI) is a new initiative focused
on solving today’s most pressing global
development challenges through the
expansion of broadband and mobile
connectivity. The alliance strives to
harness the power of collaboration
among NetHope’s NGO members, the
private sector and foundation partners
by deploying technology in the practical
laboratory of the developing world.
GBI, through its partnership with
NetHope, joins Inveneo in 2011 with
a continuing goal of rebuilding
connectivity infrastructure in Haiti.
Through a dynamic public-private
partnership with the Clinton Bush Haiti
Fund, Microsoft, Google, Inveneo and
the EKTA Foundation, this alliance
will expand NetHope’s Port-au-Prince
network into a nationwide Wi-Fi
network. Our combined efforts will
significantly improve Haiti’s connectivity
infrastructure as well as advance the
country’s reconstruction following last
year’s devastating earthquake. GBI will
lead the monitoring and evaluating of
the project’s demand-side guarantee
model for a point-to-point wireless
model. In addition, replication of
this model will speed deployment
of successful connectivity solutions
globally. It is through the use of
innovative new technology and business
models that cost-efficient solution sets
can reach the rural edge and contribute
to closing the digital divide — while
simultaneously being environmentally
and economically sustainable.
The GBI program will lead the
Innovations for Youth Capacity and
Empowerment initiative — a rich
coalition that focuses on the innovative
deployment of games to expand
outreach to youth and build capacity
for life skills taught through “serious”
gaming. Today’s youth population poses
one of the most pressing demographic
and economic development challenges
for the future; in the Middle East alone
more than 60 percent of the population
is younger than 30. The younger
generation’s ability to utilize technology
as well as stay connected makes
leveraging games and social media an
essential ingredient in its education.
NetHope hopes to be at the forefront of
this movement through the application
of its Solution Life Cycle methodology. A
$1.45 million pilot project in Jordan will
target this segment of the population,
using new platforms in new ways. For
countries with a strong technology-
savvy populace, the pressure to
invent scalable solutions that grow
marketplaces is great. To be successful,
the solutions must also consider the
conditions and priorities of the emerging
and developing economies. This
project will demonstrate the benefits of
innovative approaches to educating the
youngest part of the world’s population
in today’s connected society.
Through the GBI Alliance, NetHope
and USAID will continue to encourage
innovation and drive connectivity
throughout a host of programs —
from building the capacity of African
governments to harnessing the power of
Universal Service Funds and deploying
new mobile platforms to combat
trafficking in Russia. The GBI Alliance
with USAID is committed to NetHope’s
mission of enabling technology solutions
to address today’s development
challenges through connection,
collaboration and innovation.
funding
NetHope’s Power of
Collaboration is made
possible by the continuing
financial and in-kind
support of donors and
members.
Funding and capacity for Collaborative
Connectivity is provided by Cisco, the Michael
& Susan Dell Foundation, iDirect, ITC Global,
Vizada, Riverbed and NetHope member
agencies. Funding for expanding Connectivity
in the developing world is at the heart of the
GBI Alliance.
CONNECTIVITY
Funding for Field Capacity Building, which now
includes the NetHope Academy, is provided
by Microsoft, Cisco, Dell, Accenture, The
Rockefeller Foundation, Fidelity Charitable Gift
Fund, the Voilà Foundation, Wright Robbins,
Harvard Business School, Fundación Ciudad del
Saber, Tuck School of Business at Dartmouth,
Surdna Foundation, W.K. Kellogg Foundation,
VerdaSee, ESIH and Blackbaud, as well as
investment by NetHope member agencies.
FIELD CAPACITY BuILDING
Funding for Emergency Preparedness and
Relief Services is provided by Microsoft,
Cisco, HP, Google, Accenture, Dell, ITC Global,
the Patterson Foundation, Inveneo, Baker &
McKenzie, Waggener Edstrom Worldwide, ECB,
Access HAITI, Aruba, Blackbaud, ESRI, Intel,
Intelsat, MultiLink, Skype, Ubiquiti, ViaSat and
NetHope member agencies.
EMERGENCY RESPONSE
Funding for Shared Services is provided by
Accenture, The Rockefeller Foundation, Baker
& McKenzie, CDW and investment by NetHope
member agencies.
SHARED SERVICES
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Funding for I4D was initially provided by
Accenture, Microsoft, Cisco, Intel, the Michael
& Susan Dell Foundation, the University of
Waterloo and NetHope member agencies.
More recently, additional resources have been
received from The Rockefeller Foundation,
the Bill & Melinda Gates Foundation, Adobe,
Blackbaud, ESRI and HP. The new GBI Alliance
with USAID will also help further NetHope’s
Innovation efforts for many years to come.
INNOVATION FOR DEVELOPMENT
Additional funding for expanding NetHope’s
unique public-private collaboration model is
provided by Baker & McKenzie, Waggener
Edstrom Worldwide, Microsoft, Cisco, HP, Intel,
Blackbaud and The Fidelity Charitable Gift
Fund.
thank you.
through nethope, we can harness the power of ICT and change the world together
BOARD OF DIRECTORSMARIANNE ALLISONDirectorWAGGENER EDSTROM WORLDWIDE, EXECUTIVE VICE PRESIDENT
AND CHIEF INNOVATION OFFICER, SOCIAL INNOVATION
ROMANuS BERGDirectorASHOkA, VICE PRESIDENT, CHIEF INFORMATION OFFICER AND LEADERSHIP GROUP MEMBER
CAROL BOTHWELLDirectorCATHOLIC RELIEF SERVICES, VICE PRESIDENT AND CHIEF
LEARNING OFFICER
ADAM BRICKERVice chair anD DirectorWORLD VISION INTERNATIONAL, CHIEF INFORMATION OFFICER
WILLIAM BRINDLEYchief executiVe officer anD executiVe DirectorNETHOPE
KELVIN CANTAFIOVice chair anD DirectorCHIEF INFORMATION OFFICER ASSOCIATION OF CANADA, PRESIDENT AND ONTARIO CHAPTER VISITING SCHOLAR,
UNIVERSITy OF WATERLOO
CHIP CARTERDirectorPLAN USA, CHIEF INFORMATION AND TECHNOLOGy OFFICER
JEAN-LOuIS ECOCHARDtreasurer anD DirectorTHE NATURE CONSERVANCy, VICE PRESIDENT AND CHIEF
INFORMATION OFFICER
EDWARD G. HAPPchairman anD DirectorINTERNATIONAL FEDERATION OF RED CROSS AND RED CRESCENT SOCIETIES, GLOBAL CHIEF INFORMATION OFFICER
PATRICIA LONGDirectorINTERNATIONAL RESCUE COMMITTEE, CHIEF FINANCIAL OFFICER
VINCENT RICHARDSONDirectorCONCERN WORLDWIDE, CHIEF INFORMATION OFFICER
DARYL SKOOGDirectorOPPORTUNITy INTERNATIONAL, SENIOR VICE PRESIDENT,
TECHNOLOGy
PATRICK SOLOMONDirectorCARE USA, SENIOR VICE PRESIDENT, GLOBAL SUPPORT SERVICES
1. Technology matters
2. Benefitting all benefits one
3. Learning through collaboration
4. Build for the field
5. Bias for action
6. Trust above all else
OuR MISSIONVALuES & GuIDING PRINCIPLES
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NetHope’s mission has a clear focus: to be a catalyst for collaboration among international humanitarian organizations. By working together to solve problems and share knowledge, we help ensure that our members have access to the best information and communication technology and practices when serving people in the developing world.
We do this by working across our membership as a highly collaborative team, solving common technology problems, fostering strong relationships with private industry and educating our members and the wider community of humanitarian organizations worldwide.
For additional information, including financial statements, please visit NetHope.org
NetHope, Inc.
10615 Judicial Drive #402
Fairfax, VA 22030
+1 703 388 2845
NetHope.org
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