NATIONAL ACCOUNT PROGRAM

FLSA FOOTPRINT Current Operating Footprint FLSA Companies

13 company owned (and 12 partner) locations serving locations from Maryland to Texas

L di id i h f it k t ithi th idl i SE/SW U S

FLSA Highlights

Leading provider in each of its markets within the rapidly growing SE/SW U.S.

Revenue and earnings base is diversified geographically and by end market served2

INDUSTRY CHALLENGES

• Many NFPA requirements necessitate multiple contractors– Fire alarm, sprinkler, extinguishers, backflows fire pumps, kitchen hoods, special hazards– Some companies will have 4‐5 different life safety contractors for the same property

• Managing inspection reports and deficiency corrections is a challenge– Paper reports, different formats, record keeping are all challenges

• Multiple pricing and rate structures make budgeting and verification difficult– Hourly rates, service minimums, etc.

• Quality control – how do you know if you are getting what you are paying for?– Are you getting 100% inspections?– Are they accurate?– Are the technicians trained properly?– Is every property compliant with NFPA requirements?

• Risk ManagementRisk Management – Are all T&Cs the same, insurance coverage, etc.– What happens if you are not receiving a complete and accurate inspection?

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FLSA SERVICE CAPABILITIESTOTAL FIRE• Fire Sprinkler inspection, testing & maintenance

I ti & T ti f Add bl /A l Fi Al S t• Inspection & Testing of Addressable/Analog Fire Alarm Systems

– Programming for a variety of alarm systems

• Servicing of all fire alarm devices– Cleaning and Sensitivity Testing

• Central Station Monitoring of fire alarm systems

• Testing & Certification of Backflow Prevention Devicesg

• Inspection & Testing of Water Based Fire Protection Suppression Systems

• Fire Pump Testing

• Inspection & Testing of Special Hazards Suppression Systems• Inspection & Testing of Special Hazards Suppression Systems

• Inspection & Testing of Emergency and Exit Lights

• Inspection & Testing of Fire Extinguishers

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COMMITTED TO QUALITYISO 9001-2008 CERTIFIED

Certified since 2000Certified since 2000Only fire protection service company to achieve this level of certification for all locations.

ISO, UL and NICET certifications are all examples of FLSA’s dedication to quality processes & procedures:

– Helps insure consistency & transparency– Provides a greater level of code compliance– Minimizes risk & improves loss prevention

T hi i h li b– True partnership with our client base

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TRAINING AND EDUCATIONE i i t d litEnsuring consistency and quality• FLSA’s Certified Inspectors Training 

Program consists of…In-house training facility

Program consists of…– 2 Year Program– On The Job Training– ComprehensiveComprehensive– Ride Along and Ride Behind

• Instructed by FLSA’s professional staff– Fire Protection Engineers

Professional Engineers– Professional Engineers– Members of numerous NFPA code 

writing committees

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Training program graduation

LIFEGUARD  INSPECTION & TESTING SYSTEMTechnology from the field to the internet

TM

Technology from the field to the internet

Save money and reduce risk by managing critical inspection data

LIFEGUARD  REPORTING SYSTEM FEATURESA i t f k i f ti

TM

An inventory of key information

• What is it?Contains all you want to know from an inspection…

What is it?• Who made it?• What is the model number?• Where is it located in the building?

Device Type: Smoke Detector• Where is it located in the building?

• When was it installed?• Did it pass inspection?• Is it covered by warranty or product recall?

Manufacturer: GE SecurityModel Number: SIGA-PSLocation: 2nd Floor Elevator

LobbyDate Installed: July 12th,

2001Service: Tested/Cleaned• Is it covered by warranty, or product recall? Service: Tested/CleanedComment: PassedTime & Date: 08:17am 05-

17-06Inspected By: John Davis

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LIFEGUARD  REPORTING SYSTEMTM

Inspection results

Validate 100% completion

Time & date stamp

View discrepancies

View warranty and recall

5-year record retention

Portfolio ViewPortfolio View

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LIFEGUARD  REPORTING SYSTEMAccountability

TM

Location, results & when tested

Accountability

Inventory and warranty

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LIFEGUARD  REPORTING SYSTEMDetails

TM

Details

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LIFEGUARD  REPORTING SYSTEMB fit

TM

BenefitsGet what you pay for ‐ Complete inventory means 100% of devices tested and 

inspected.inspected.

Scheduling – no lost inspections, saves management and administrative resources

Cost savings opportunities

‐ Product Recall Manager

‐ Warranty ManagerWarranty Manager 

‐ Accurate testing – installation history insures tests are completed on‐time, not prematurely.

‐ Efficient troubleshooting – supervisors have access to inventory and can often g p ytroubleshoot and ID correct parts before sending a technician

Accurate Record Keeping – 5 year history insures that AHJ and insurance companies 

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have complete information.

NATIONAL ACCOUNTS PROGRAMCommunication

‐ Customer expectations and requirements‐ Periodic account reviewsPeriodic account reviews‐ Reporting system – portfolio view

ConsistencyConsistency‐ Contract T&Cs, scope of work‐ Favorable pricingService delivery‐ Service delivery

‐ Response

OversightOversight‐ Escalation point‐ Account review

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NATIONAL ACCOUNTS PROGRAMRoles and ResponsibilitiesRoles and Responsibilities

National Account Manager– Brandon Folse

‐ Single point of contact‐ Single point of contact

‐ Immediate resource for contract/problem resolution

‐ Account Assessment

‐ Communication and oversight of customer expectations

‐ Alignment of local and regional management teams

National Account Administrator

‐ Designated resource that teams with National Account Manager

‐ Instant response and follow‐up for day to day issuesInstant response and follow up for day to day issues

‐Manages work order system (service call requests)

‐ Coordinates monthly reports and consolidated invoices

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NATIONAL ACCOUNTS PROGRAMO ti l Fl ibilitOperational Flexibility

Tailored Approach 

‐ Review Customer operational procedures to determine best internal processes for FLSA organization

Service Calls 

‐ One number, one point of contact for all calls

‐ Central work order created to all national account group to track all service activity

‐ One 800# after hours, closed loop process to ensure calls are accepted

Accurate Billing

‐ national resource reviews invoices before sending them to customer

Standard Reporting 

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– insure accountability, accuracy, complete documentation

IN SUMMARYImplement a Fire Protection Program to

Improve Safety‐ Improve Safety

‐ Reduce Liability

‐ Control Costs

‐ Reduce Management & Administrative Resources

Questions?16

Questions?