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KARISHMA SHARMA

Mobile: +91-7503077506, 9887354876Email: nansharma21@gmail.com

Working as a Team leader and Course Counsultant in Global EnterpriseInfotech Solution in Pune since Oct 2009.

Vision

1 Would work towards ascending the professional graph by sheerexcellence and integrity.

2 Breeding the best in class talent pool and eventually nurturing theircourse of action.

3 To be best in whatever I do and touch the lives of people who work withme.

4Work Experience

Presently Working With WEXPER INDIA Ltd as a HR Executive(May 2010 to till date)

Roles and Responsibilities:

1 Recruiting the employees.2 Providing solution to the customer queries and convincing the client.

3 Manage day-to-day activities of the team and ensure compliance to

procedures and policy guidelines, encourage and motivate agents to

perform consistently in a job environment

4 Develop agent skill sets and manage personal development goals for

the agents

5 Supporting the team on day to day challenges to avoid unwantedescalations.

6 Strengthen the Team by providing motivation, PerformanceManagement and timely Coaching & Feedback.

7 Process trainer for new joiners.

8 Dealing with visitors, customers and walk in clients.

Team Leader - Global Enterprise Infotech Solution (October, 2009 April,2010)

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6 Good working knowledge of Foxpro

Strength

1 Excellent Writing and verbal communication2 Problem solving and decision making skills3 Optimistic, Positive thinking, Ability to work in challenging environment4 Work effectively with diverse group of people5 Excellent people management6 Inborn Motivator & Eager to learn

Interests

1 Reading books2 Solving Puzzles

Personal Profile

Date of Birth : 29th Nov. 1985Marital Status : UnmarriedFathers name : Mr. Rakesh SharmaAddress : B-29 Triveni Nagar,Jaipur

I hereby declare that the information furnished above is true to the best ofmy knowledge and belief.

Date: 1 july 2010

Place: Gurgaon(Karishma Sharma)