Marie T. Miller6052 Royal Birkdale Dr

Lake Worth, Florida 33463Home: (561) 649-7091 / Cell: (561) 310-3248

Email: MissTeriM@aol.com

OBJECTIVE: Full Time position

QUALIFICATIONS:

Over 4 years professional bank teller and customer service experience Customer Service excellence Cash Handling experience Meet and exceed daily referral goals Computer literate and familiarization with general office equipment Self motivated with attention to organization and detail

EDUCATION:

1983-1984Jones Business College, Jacksonville, Florida, Majoring in Business1995-1996 Palomar Community College, Escondido, California, Continued General Education

EMPLOYMENT:

03/2013 - Current: PROFESSIONAL TELLER, Bank of America 4793 N. Congress Ave

Boynton Beach, Fl 33426

Determine customer needs through excellent customer service interaction. Proficiently process credit and debit transactions within company guidelines. Refer current and future customers to Personal Banker Sales Team to promote and

increase business with the utilization of business sales drivers. Provide customers with a positive and professional environment with a welcoming

sense of delight and belonging.

02/2011-03/2013: SALES AND SERVICE SPECIALIST, Bank of America 100 JFK Dr

Atlantis, FL 33462

Greet and service specific needs of customers efficiently and confidently. Resolve service issues and refer to appropriate associates to ensure

customer satisfaction. Support Banking Center team in the teller role in order to maintain low

customer wait time. Establish, deepen and maintain customer relationships

03/2010 – 02/2011: PROFESSIONAL TELLER, Bank of America1758Congress Ave,

Palm Springs, Fl 33461 Same responsibilities as current professional teller position. Determine customer needs through excellent customer service interaction. Proficiently process credit and debit transactions within company guidelines. Refer current and future customers to Personal Banker Sales Team to

promote and increase business with the utilization of business sales drivers. Provide customers with a positive and professional environment with a

welcoming sense of delight and belonging.

09/2009- 3/2010: SOFTLINE PRODUCT SUPERVISOR/ MANAGER Joann Fabrics & Crafts

940 State Rd 7 Wellington, Fl 33414

Maintain and oversee accurate recording and quality assurance of inventory movement.

Provide exceptional customer service through direct interaction with customers to include positive conflict resolution in a timely and tactful manner.

Fiduciary responsibilities are that of processing customer transactions by use of proper cash handling procedures at registers and monitoring that of fellow Team Members.

Facilitate up to date training for fellow Team Members

11/1997-11/2009: INDEPENDENT RESEARCH CONTRACTOR Self Employed

Conduct criminal and civil background investigations for pre-employment applicants.

Write detailed reports for national companies. Office duties including working one on one with national account clients. Manage and supervise quality control from co-researchers and county

jurisdictions. General use of office equipment and computers.

03/2008- 2/2009 EDUCATOR & SALES The Factory Sew-Vac, Lake Worth, Fl

Educate customer/ clients on effectively using purchased sewing & embroidery machines.

Educate customer/ clients on use of various embroidery editing software programs and applications.

Sales of high end Viking and Babylock Sewing-Embroidery machines accessories and notions.

General use of retail cash register and office equipment.

PERSONAL ACCOMPLISHMENTS:

Rated 1 Part time Bank Teller in Palm Springs market, (Noted on 10/13/2010)

Global Recognition, Silver Award, Palm Springs Banking Center for Excellent Customer Service.

Global Recognition, Bronze Award, Palm Springs Banking Center, Overall Excellence.

Bronze Award, Atlantis Banking Center for Professional Teller Performance Award

2012- Current: VOLUNTEER:

Educator for Palm Beach County Junior Achievement Program

References available upon request