MSFT Envision Speaker Track3-3 (JC)

Microsoft Envision Forum

Manufacturing Digital Transformation from Envision to Implementation

Jenica ChuaManufacturing Industry DirectorMicrosoft

Fueling tech intensitywith

AIPeople-centeredexperiences

Ubiquitouscomputing

Microsoft’s Investments

Trends in Asia –Manufacturing rapidly shifting production bases

Top Priorities of Manufacturers in Korea & Microsoft Partnership

1. Predictive maintenance MS Field Services, Digital Twin, Hololens

2. Connected control of processes AI /Predictive Analytics, IOT, SCM

3. Data-driven decision-making AI, IOT, Business Analytics, Hybrid Cloud

4. Robotics and automation -> AI, Machine Learning

5. Automated processing of simple (low value/complexity) tasks RPA

Intelligent BOM Management

Microsoft & Partners leading in Industrial IOT Platform

The Forrester Wave Industrial IOT Software Platforms Ranking Q4 2019

Microsoft leads with Industry Leaders

Raw Materials

Manufacturing plant Engine transportation

Engine tracking

Machine processingMachine transportationProduction line Machine tracking

Machine assembly

Machine transportation

Manufacturing strategic frameworkManufacturing

IoT & Edge | AI | Hybrid cloud | High-performance computing | Mixed reality | Blockchain | Quantum computing

Chemicals/Agrochemicals

Priority Scenarios

Aerospace, Industrial, High Tech & Semiconductor

Chemicals, Agriculture

Technology Enablers

Workforce Transformation

Connected Product

Connected Field Service

Connected Sales and Service

Factory of the Future

Intelligent Supply Chain

Sustainability

Representative Business Outcomes

Connected FactoryConnecting people with products and processes

Current Manufacturing TrendsIntegrating IT systems with OT can increase production capacity by 20%.1

75 million jobs will be displaced by automationand 133 million new jobs will be created between 2018 and 2022.2

39% of leading companies have gaps in their asset maintenance service processes that they want to improve.3

Optimize your digital operations through a Connected Factory approach

Challenges: I need visibility into production variations across facilities to more efficiently monitor operations and adjust as necessary.Outcomes:Ensure overall equipment effectiveness by gaining visibility to processes and operational insights across facilitiesin real-time.

Challenges: I need to get ahead of maintenance and quality issues more effectively.

Outcomes:Reduce downtime and improve the speed and accuracy of fault detection across multiple facilities.

Challenges: I need tools to attract new talent and build advanced skills in my seasoned employees.

Outcomes:Improve worker satisfaction and productivity by enabling them to collaborate and make decisions more effectively.

Challenges: I need to ensure safe, compliant, and resource efficient operations.

Outcomes:Alert personnel to hazards in real-time. Monitor resource utilization in real-time.

OPERATIONAL EFFICIENCY PRODUCT QUALITY HUMAN-CENTERED MANUFACTURING SAFETY AND SUSTAINABILITY

Increase productivity up to 160%4 Increase in OEE between 30-50%4 Reduce product costs up to 40%4

“As a logistics company, technology is central to our business. As we have automated more of our warehouse functions with technology, we have increased our capacities and lowered our costs,”

- Clint Belinsky, Vice President, Global Quality, Jabil

“I know that Microsoft has made a tremendous investment in security and that Azure has numerous regulatory and compliance certifications. Why would we chooseanyone else?”

- Professor Michael Cesarz, Chief Executive Officer, thyssenkrupp Elevator

CUSTOMER QUOTES

Scenario CAD/PLM HPC IoT AI D365 Mixed Reality M365 Devices LinkedIn

Connected Factory X X X X X X X X

1. Determine your digitization objectives2. Experiment with simulated data3. Connect equipment without disruption4. Contextualize and visualize

manufacturing performance

5. Make operational changes based on data

6. Enable new scenarios and scale

STEPS TO MOVE FORWARD1. Share with your team 2. Connect with our experts3. Visit aka.ms/manufacturing

MICROSOFT PARTNERS

Accelerating your journey from a Connected Factory to Factory of the Future

MICROSOFT’S APPROACH

Connected Factory

Digital Twins in Smart Factory

Microsoft Confidential 14

Simulation based Digital Twins

Configuration Digital Twins

IoT & Analytical Digital Twins

Digital Twins in Airbus Construction & Maintenance

source: airbus

exact digital representation of the physical thing right now

Key Differentiators

Intelligent Supply ChainControl your supply chain with end-to-end visibility, orchestration, and decision support

Threats to supply chain efficiency and profitability

Realizing supply chain value

Challenges: I need a complete view of, and better ways to get ahead of inventory problems across my network.Outcomes:Identify potentially disruptive functions and orchestrate corrective action with prescriptive guidance to improve go-to-market lead times.

Challenges: I need to be able to predict upcoming issues and needs throughout my supply chain processes to establish the best solution going forward.Outcomes:Proactively adapt to quickly changing global demand and regulatory environments.

Challenges: I need a way to monitor and evaluate my trading partnerships and sales performance in a consistent manner so I can make informed decisions.

Outcomes:Improve procurement management by optimizing spending, contracting, pricing, and supplier lifecycle management.

Challenges: I need more efficient ways to manage logistics such as location, suppliers, transporters, operating expenses, and packaging requirements.

Outcomes:Streamline the movement, storage and flow of goods, services and information inside and outside an organization.

VISIBILITY AND ORCHESTRATION PLANNING SOURCING LOGISTICS AND DISTRIBUTION

Increased logistics agilityRobust data governance and security Blockchain

Variable demands, sales channels, and regional / local requirements

Market pressure to reduce innovation cycles for new products and services

Increase in more personal customer offerings and experiences

“As a logistics company, technology is central to our business. As we have automated more of our warehouse functions with technology, we have increased our capacities and lowered our costs.”

- Doug Cothern, Director of Process and Systems Integration, Cummins

“With predictive capabilities, a planner can receive an alert to a delayed shipment of a hot item and utilize an alternate sourcing lane to restore inventory levels or prioritize containers… Live transit times provide data needed for yard management and labor planning.”

-Julia Wayne, JDA Specialist, Parts Logistics, Mercedes-Benz USA

MICROSOFT PARTNERSVisibility and Orchestration Planning Sourcing Logistics and Distribution


Intelligent Supply Chain X X X X X

MICROSOFT’S APPROACH1. Connected – Leverage the cloud to connect, automate, visualize E2E view of your business2. Predictive – Move from reactive to predictive with big data, machine learning, and IoT3. Cognitive – Amplify with algorithmic decision making and automated execution

STEPS TO MOVE FORWARD1. Share with your team2. Connect with our experts3. Visit Aka.ms/intelligentsupplychain to learn more

Accelerating your supply chain journey from orchestration to automation

CUSTOMER QUOTES

Intelligent Supply Chain

Intelligent Supply Chain in Microsoft

Representative Business Outcomes

Connected Field ServiceA new paradigm in intelligent manufacturing

Evolution in customer expectationsMigrate from a break/fix model to predictive maintenance to proactively complete repairs

Inform decision-making by tracking metrics (e.g. uptime, availability) and SLA based-services Transition to a products-as-a-service selling model

Safely run production and evolve from connected to autonomous operationsAverage savings with Predictive Maintenance of 12%

Technician productivity improvement by 20-25%

Up to 10% improvement in customer satisfaction

Challenges: I want to solve customer problems before they know about them and improve asset availability and uptime.Outcomes:Implement preventative maintenance to enable just-in time repairs–extending the life cycle and improving customer satisfaction.

IMPROVE CUSTOMER SATISFACTIONChallenges: I need comprehensive repair insights to accurately assign technicians to resolve a customer’s issue on the first trip.

Outcomes:Detect, troubleshoot, and resolve issues remotely with IoT-connected devices, and easily manage all service contracts across customer locations.

IMPROVE TECHNICIAN PRODUCTIVITYChallenges: I need to optimize field service costs by remotely diagnosing and potentially resolving issues to reduce technician visits.Outcomes:Connect and remotely monitor assets securely using IoT data–view connected device performance and troubleshoot remotely to save technician visits.

ENABLE REMOTE DIAGNOSTICSChallenges: I want to find additional revenue streams and turn my cost center into a profit center and launch new business models.

Outcomes:Launch new services using artificial intelligence and insights based on asset connectivity and customer usage to deliver positive customer experiences.

LAUNCH NEW BUSINESS MODELS

Remote monitoring provides visibility, automates field service requests, and auto schedules service

techniciansExpand into IoT with asset sensors enabling real-time

connections with customersLeverage AI to proactively identify failures and enable

customers to launch new business models

Start with IoT Leverage Existing CRM/FS Investments Infuse AI

MICROSOFT PARTNERS


Connected Field Service X X X X

“With Microsoft we are building cutting-edge intelligence into the way we run our field operations to improve the service we deliver for our customers in their homes”

— Matthew Bateman, Managing Director of Field OperationsBritish Gas

“What sets us apart is our deep knowledge of the machining process and our ability to translate that knowledge into the algorithms used to analyze the data.”

— Mats Lindebland, Global Product Manager,Sandvik Coromant

CUSTOMER QUOTES

Complete CFS Solution Start with IoT CFS + AI Leverage Dynamics CFS + Mixed Reality SI Partners

STEPS TO MOVE FORWARD 1. Share with your team 2. Connect with our experts 3. Visit aka.ms/manufacturing

Possible Customer JourneysConnected Field Service

Use of Augmented Reality / Digital Twin in Maintenance

Key Differentiators

Connected Product InnovationDigitally transform the way products are designed, simulated, tested, and verified for shorter design lead times

Evolution in customer expectations

Conduct rapid innovation cycles Collaborate across the value chain for product design and simulation Validate products digitally prior to production

Challenges: I need to enable collaboration with my customers and suppliers while reducing architectural complexity and staying secure in the cloud.Outcomes:Improve efficiencies by utilizing massively scalable cloud capabilities to securely collaborate across the value chain.

Challenges: I need compatible software and infrastructure to enable flexibility between cloud and on-prem hardware.Outcomes:Gain memory, speed, and complete job management with processors designed for hybrid big compute simulations, while meeting or exceeding current on-prem cost performance expectations.

Challenges: I need multi-device capabilities to allow my designers to move seamlessly across visualization platforms.Outcomes:Enable complex design work by utilizing mixed reality devices or unique graphics capabilities that perform irrespective of the device’s compute power.

Challenges: I need to feel confident in the accuracy of virtual models and seamlessly collaborate across teams before moving to a production prototype.Outcomes:Use highly scalable environments for seamless collaboration across models and ensure an accurate and complete virtual representation for digital validation.

COLLABORATIVE DESIGN SIMULATION VISUALIZATION DIGITAL VALIDATION

Digital thread & feedbackShorter time to market Collaborative design

Connected Product Innovation

Design MFG Twin Physical AssetFeedback Loop

Improve speed and cost

CAD / PLM Simulation EDAMICROSOFT PARTNERS

Enable hybrid and burst capabilities with an HPC

Enable a digital feedback loop for product designers with IoT

Increase cross collaboration with central PLM hosting on Azure

Enhance collaboration with mixed reality interactions and Digital Twins

“The combination of Frame and the new N-Series instances on Azure provides our customers with today’s most advanced graphics platform in the cloud.”

— Nikola Bozinovic, Chief Executive Officer, Frame (now Nutanix)

“By using Azure, we are making HPC mainstream so that every engineer and scientist on the planet can take advantage of supercomputing capabilities on demand to solve complex engineering problems.”

— Sam Mahalingam, CTO, Cloud Computing and HPC Strategy, Altair

CUSTOMER QUOTES


Connected Product Innovation X X X X X

MICROSOFT’S APPROACH1. Move, design, and engineering workloads to the Cloud2. Simulate in the highly scalable cloud HPC environments3. Collaborate across geographies and value chains through the cloud4. Accelerate interpretation and product visualizations through mixed reality

STEPS TO MOVE FORWARD1. Share with your team2. Connect with our experts3. Visit aka.ms/connectedproductinnovation

Possible Customer JourneysConnected Product Innovation

Product Innovation – Smart Building / Smart Lift

Realizing sales and services value

Connected Sales & ServicesDeliver exceptional customer experiences using a modern digital foundation

The sales and services landscape is changingIncrease personal customer offerings and experiences

Variable demands, sales channels, and regional / local requirements

Customers are more informed than ever due to the volumes ofavailable data

Key Differentiators

CUSTOMER INSIGHTS CPQ – CONFIGURE, PRICE, QUOTE CONTRACT LIFECYCLEMANAGEMENT

SALES AND AFTERMARKET SUPPORT

Challenges: I need to create personalized offers to draw customer’s attention to specific services. Outcomes:Empower your employees with data driven insights to create unique customer experiences.

Challenges: I need a transparent pricing and quoting process so I can quickly and accurately respond to buyers’ requests.Outcomes:Streamline the customer experience with dynamic quotes and pricing, and visibility into product breakdowns.

Challenges: I need to improve business performance by managing contractual risks and compliance.Outcomes:Reduce system complexity and increase agility with a single platform that provides analytics and automation across multiple contracts.

Challenges: I need one interface to manage all of my customer service and sales operations.Outcomes:Enable agents to seamlessly engage customers with a comprehensive view of sales and service activities across all channels.

Predictive personalized offers Proactive compliance monitoringIncrease profit marginsImprove customer engagement

“With the Microsoft Dynamics 365 AI solution for customer service, we’ll be ahead of the game and reinvent the way we run our support and services business by providing a best-in-class customer experience.”

- Gilbert Rossi, Global Head of Customer Support, HP Inc.

“Field service is the link between our customers and manufacturing, and with Microsoft Dynamics 365 and Power BI, we’re able to better understand our customers’ needs, identify the appropriate resources for each task, and effectively address the issue, creating a seamless experience”

- Clay Williams, Chairman, President, and CEO, National Oilwell Varco

MICROSOFT PARTNERS

Customer Insights CPQ Contract Lifecycle Management Sales and Aftermarket Support

CUSTOMER QUOTES

MICROSOFT’S APPROACH1. Establish a unified customer profile2. Execute smart contracts3. Personalized customer service

STEPS TO MOVE FORWARD1. Share with your team2. Connect with our experts3. Visit aka.ms/connectedsalesandservice


Connected Sales and Services X X X X

Connected Sales & Services

Key Differentiator

Workforce TransformationEmpowering the workforce with the skills and tools to transform manufacturing enterprises

Reshaping the Manufacturing and Resources industry workforce

Realizing workforce transformation

Intelligent securityIntegrated workflowConnected experiences

Challenges: I need to train current and new workers, while retaining efficiencies around my existing business processes.Outcomes:Utilize learning tools and technology to train and certify your current workforce while creating a robust onboarding program for new hires.

Challenges: I need to be confident in my balancing of people-driven tasks and automated processes.Outcomes:Harness AI capabilities for large computing and time intensive processes, freeing up workers for more crucial tasks.

Challenges: I need to track all processes in and around my business–from worker tasks to supplier management.

Outcomes:Centralize management of tasks and processes, allowing you to quickly address issues, and keep your business running smoothly.

Challenges: I need to create an environment that promotes productivity, from worker safety to team collaboration.

Outcomes:Support a healthy, collaborative workplace that encourages sharing knowledge and skills, while maintaining safety and compliance standards.

SKILLS ENHANCEMENT TASK MANAGEMENT PROCESS IMPROVEMENT PRODUCTIVITY ENABLEMENT

Drive workforce technology adoption to digitally transform organizations

Empower manufacturing enterprises to close the skill gap and reskill workers

Create work environments that accommodate new generations entering the workforce

“By using Microsoft Teams, our waste acquisition teams have gained a two-week jump on the competition in all it’s deals, helping SUEZ increase its market share by 10 percent.”

- Jean-Luc Grezes, Head of the Software Asset Management Group, SUEZ

“There is a huge sense of cooperation and accomplishment when cross-functional teams help each other succeed, and that’s enhanced with Office 365.”

- John Wrenn, Vice President of Information Technology, Enterprise Solutions Flex

CUSTOMER QUOTES

MICROSOFT PRODUCT AND PARTNERS

Skills enhancement Task management Process improvement Productivity enablement

MICROSOFT’S APPROACH1. Discover – Learn how Microsoft addresses the challenges and opportunities facing your

business2. Experience – Immerse yourself with the technology to assess how it impacts your

organization3. Validate – Assess the business case, view a proof of concept, and pilot technology to

validate the opportunity

STEPS TO MOVE FORWARD1. Share with your team2. Connect with our experts3. Visit aka.ms/manufacturing


Workforce Transformation X X X X X X X

Workforce Transformation

Implementation Resources

1. Tap on Microsoft account team and Microsoft ecosystem of partners

2. Work with Microsoft Services to ensure quality of planning and execution

3. Data Privacy and Compliance Enabled by Microsoft

MSFT Envision Speaker Track3-3 (JC)

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