Mountain Mobility

Buncombe County’s Community Transportation System

Mountain Mobility Buncombe County’s Community

Transportation Program Provider of transportation services to

hundreds of Buncombe County’s citizens every day

Celebrating 22 Years of Service 1989 - 2011

Services Provided

Demand Response Subscription Deviated Fixed Route

(Trailblazers)

Demand Response Demand Response – Trips scheduled

upon the request of the passenger No restrictions on time/date of

medical trips Some programs with travel limited by

geographic area for non-medical trips Demand Response Trips in FY2010 –

47,480

Subscription

Subscription – Trips to the same place and the same time more than twice per week – usually ongoing medical or employment

Subscription Trips in FY2010 – 73,884

Trips by Purpose

Trip Purpose FY 2010

Medical 57,309

Employment 20,833

Human Service Day Program 17,144

Multipurpose 4,591

Nutrition 16,245

Shopping/Pharmacy/Retail 5,218

Deviated Fixed Route/Trailblazer Deviated Fixed Route – Trailblazers operate

on a fixed route but will deviate off the route (up to ¼ mile) to pick up a passenger that has called in advance to request the deviation

Enka-Candler Trailblazer – 4,307 trips FY 2010

Black Mountain Trailblazer – 8,271 trips FY 2010

North Buncombe Trailblazer – 4,369 trips FY 2010

$0.50 fare each boarding

Enka-Candler Trailblazer Ridership

Passengers

846

3594

41624307

3436

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD

Ridership has increased consistently each year

Overall increase of 20% Passengers per Revenue

Hour has increased from 1.69 to 2.45

North Buncombe Trailblazer Ridership

Route began in FY 2009

FY 2011 YTD Passengers per Revenue Hour is 2.30 up from 2.13 in FY 2010

Provides service to major employers in the Woodfin and Weaverville areas

Passengers

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

FY 2009 FY 2010 FY 2011 YTD

Black Mountain Trailblazer Ridership

Passengers

73927892 7725

8271

5379

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD

Route began in 2001 Ridership has remained

steady or increased Passengers per Revenue

Mile is 3.02 for FY 2011 YTD up from 2.42 in FY 2007

Mountain Mobility Service Overview

Target FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD

Total Revenue Trips   118,056 127,004 132,839 138,311 85,150

Total Revenue Hours   52,866 56,634 59,345 60,766 36,291

Average Weekday Trips   449 482 535 542 564

Average Saturday Trips   83 90 96 103 107

% Demand Response 40% 34% 35% 37% 34% 37%

% Subscription 50% 59% 56% 54% 53% 49%

% Deviated Fixed Route 10% 7% 9% 9% 12% 13%

Mountain Mobility Performance Measures

  FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 YTD

Revenue Trips per Revenue Hour 2.23 2.24 2.24 2.28 2.35

On-Time Performance 93% 93% 92% 93% 93%

Accidents Per 100,000 Miles 1.52 1.5 0.98 0.76 0.5

Alternative Fuel Vehicles

Fleet of 42 Vehicles 10 Liquid Propane Vehicles 12 Compressed Natural Gas Vehicles On-Site LP Filling Station Use of City of Asheville CNG Station All alternative fuel vehicles are dual-

fuel

Advanced Technology Route Match scheduling software Full utilization of optimizing module in Route

Match Optimization places approximately 90% of

trips, remaining trips are hand placed On-Board Terminals and AVL in all vehicles Dispatcher fully utilizes the dispatching

module in Route Match Dispatcher has geographic location of all

vehicles at all times Dispatcher has live route data for all vehicles

at all times

New Driver Training Requirements New hires receive 98 hours of training prior to driving

a route alone Topics Include:

General Orientation, Policies in the Workplace Passenger Assistance, Sensitivity, ADA, Passenger

Relations, Aging Population, Special Needs Population, Transportation of Children

CPR, Emergency First Aid, Bloodbourne Pathogens, Hazardous Materials, Emergency Procedures

Substance Abuse Policy Wheelchair Securement, Lift Operation Daily Vehicle Inspections, Radio Procedures, Fuel Policy,

Electronic Manifests, On-Board GPS Smith System Defensive Driving Behind the Wheel, Vehicle Obstacle Course, Field

Orientation, Cadet Training

In Service Training

Drivers receive refresher training annually Topics may be specific to a driver based on an

accident or complaint General Review Topics Defensive Driving ADA Bloodbourne Pathogen Emergency Procedures Illegal Drug Use Transit Security CPR re-certification Transportation of Children

Driver Turnover Strong belief that safety is improved

with a stable workforce

Driver Turnover

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

Driver Turnover 78.70% 46.30% 37% 29.60% 33.30% 13%

FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011