www.yaskawa.eu.com

MOTOMANService Contracts

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Discount onSpare Parts

Discounton

Training

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MSC

Total Customer Support.Our Attitude –Your Benefit!

MOTOMAN Service Contracts 3

MOTOMAN Service Contracts

Our service and maintenance agreements round out our comprehensive range of products and services. With a MOTOMAN service contract (MSC), you have made the right decision to ensure that your YASKAWA products continue to provide reliable, high-quality production in the future.

MOTOMAN Service Contracts from YASKAWA offer you:

•Minimized risk of a production stop •Optimal conditions in order to keep your production running with high quality •Target dates ensure regular and timely maintenance •Optimal cost control and reduction of the service costs •Meaningful suggestions to help keep your robot system up to date•A sensible way to plan long-term for upcoming repairs and restoration•Necessary information regarding the current condition of your robot system

4 MOTOMAN Service Contracts

MOTOMAN Service Contract MSV-Basic

You receive the authorization level to reach the YASKAWA MOTOMAN service including holidays and weekends from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.

Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

MOTOMAN Service Contracts 5

MOTOMAN Service Contract MSV-A

The implementation is performed according to the inspection manual including lubrication and batteries once every 2 years. Afterwards a maintenance report and recommendation by YASKAWA will be given.

With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.

Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

6 MOTOMAN Service Contracts

MOTOMAN Service Contract MSV-B

The implementation is performed according to the inspection manual including lubrication and batteries once every year. Afterwards a maintenance report and recommendation by YASKAWA will be given.

With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.

Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

MOTOMAN Service Contracts 7

MOTOMAN Service Contract MSV-C

The implementation is performed according to the inspection manual for painting- robots, dual-arm-robots, palletizing-robots with more than 200 kg bearing load, special- and extraordinary robots including lubrication and batteries once every year. Afterwards a maintenance report and recommendation by YASKAWA will be given.

With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.

Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.

8 MOTOMAN Service Contracts

MOTOMAN Service Contracts 9

577.510

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577.510

15

220

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330

MOTOMAN Service ContractGrease Analysis Program (GAP)

You can order the grease analysis program as well as an option to our customized MOTOMAN service contract’s.

The grease analysis program (GAP) was developed by YASKAWA for the durability- evaluation of reducers. The fat analysis program helps to prevent spontaneous failures of reducers, helps to plan reliable preventive measures and helps to increases the availability of your systems.

The samples taken from all reducers of your robots will be analyzed and evaluated by a laboratory. You receive a laboratory evaluation and a detailed report with the evaluation. An individual action plan will be prepared for you if necessary.

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10 MOTOMAN Service Contracts

Overview of MOTOMAN Service Contracts

Description MSC-Basic MSC-A

Service without maintenance

Implementation of the maintenance according to the inspection manual including lubrication and batteries plus maintenance report once every 2 years

Expanded accesibility of the YASKAWA Hotline technical Support

365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code

365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code

Service requestMo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83

Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83

Spare Parts dispatchMo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.

Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.

Reaction time *2 < 24 hours < 24 hours

Discount on Training without depends on the number of participants

Discount on Spare Parts without 10 %

Discount on Service without without

Contract duration 12 months + automatic extension 48 months + automatic extension

Price per Robot (when 1 – 4 Robots are under the contract)

120,00 € annually 1.695,00 € every 24 months

Price per Robot (when 5 – 10 Robots are under the contract)

105,00 € annually 1.615,00 € every 24 months

Price per Robot (when 11 – 17 Robots are under the contract)

90,00 € annually 1.450,00 € every 24 months

Price per Robot (when at least 18 Robots are under the contract)

75,00 € annually 1.230,00 € every 24 months

Price per external axis/gearbox 0,00 € annually 200,00 € every 24 months

Remark to *1The Hotline can be reached on weekends and on public holidays only with your allocated and in the contract specified PIN-Code

Remark to *224 hours reaction time within the ordinary working time

(Mo to Fr from 8.00 a.m. to 6.00 p.m.)

MOTOMAN Service Contracts 11

MSC-B MSC-C FAP

Implementation of the maintenance according to the inspection manual including lubrication and batteries plus maintenance report once a year

Implementation of the maintenance according to the inspection manual for painting-robots, dual-arm-robots, palletizing-robots with more than 200 kg bearing load, special- and extraordinary robots including lubrication and batteries plus maintenance report once a year

Fat (F) Analyzing (A) Program (P)

365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code

365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code

———

Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83

Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83

———

Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.

Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.

———

< 24 hours < 24 hours ———

depends on the number of participants depends on the number of participants ———

10 % 10 % ———

See sheet „Advantages“ See sheet „Advantages“ ———

24 months + automatic extension 24 months + automatic extension 24 months + automatic extension

1.415,00 € annually 1.815,00 € annually 210,00 € according to contract

1.350,00 € annually 1.730,00 € annually 200,00 € according to contract

1.210,00 € annually 1.555,00 € annually 190,00 € according to contract

1.025,00 € annually 1.315,00 € annually 170,00 € according to contract

200,00 € annually 200,00 € annually 60,00 € according to contract

The Hotline can be reached on weekends and on public holidays only with your allocated and in the contract specified PIN-Code

24 hours reaction time within the ordinary working time(Mo to Fr from 8.00 a.m. to 6.00 p.m.)

12 MOTOMAN Service Contracts

Advantages of the Maintenance Contract MSC-B

•Discountonmaintenance

(depending on the number of robots)

•Discountontraining

(depending on the number of participants)

•Discountonspareparts

10 %

•Discountonallkindsofservice(excludingmaintenance)

1. year: 2 % off 2. year: 4 % off 3. year: 6 % off 4. year: 8 % off 5. year: 10 % off (maximum)

•Supportsthecustomerinkeepingtherobotproperlymaintained

•TechnicalsupportfromourhotlinewithaPIN-Code

Also on weekends and bank holidays between 8.00 a.m. to 6.00 p.m.

•Thecontractedcustomergetspreferredservice

24 hours response time This additional service is with us free of charge

MOTOMAN Service Contracts 13

•TheMSV-Basicmaintenancecontractdoesn’tcontainthediscountontraining.

•Thediscountabovedependsonthenumberoftheparticipantsandrobots and is limited to maximum 25 %.

•Thevalueofthetotaldiscountmusn’texceedthevalueofthemaintenancecontract.

•Thediscountontrainingisvalidfortrainingonsite,butnotfortravelexpenses.

•SolelythecurrentpricesoftheYASKAWAACADEMYarevalid.

Discounton Training

Discount on training

Number of participants

1 2 3 4 5

NumberofRobots

1 5 % 5 % 5 % 5 % 5 %

2 5 % 10 % 10 % 10 % 10 %

3 5 % 10 % 15 % 15 % 15 %

4 5 % 10 % 15 % 20 % 20 %

5 5 % 10 % 15 % 20 % 25 %

14 MOTOMAN Service Contracts

MOTOMAN Service Contracts 15

robotics@yaskawa.eu.comwww.yaskawa.eu.com

YASKAWA HeadquartersYASKAWAEuropeGmbHRoboticsDivision Yaskawastraße 185391 Allershausen, GermanyTel. +49 (0) 8166/90-0Fax +49 (0) 8166/90-103

YASKAWA ACADEMY and sales office FrankfurtYASKAWAEuropeGmbHRoboticsDivision Hauptstraße 18565760Eschborn,GermanyTel. +49 (0) 6196/77725-0Fax +49 (0) 6196/77725-39

YASKAWA GROUP

AT YASKAWA AustriaSchwechat/Wien +43(0)1-707-9324-15

CZ YASKAWA Czech s.r.o.Rudná u Prahy +420-257-941-718

ES YASKAWAIbérica,S.L.Gavà/Barcelona +34-93-6303478

FR YASKAWA France SARL Saint-Aignan-de-Grand-Lieu +33-2-40131919

FI YASKAWA Finland OyTurku +358-(0)-403000600

GB YASKAWA UK Ltd.Banbury +44-1295-272755

IT YASKAWA Italia s.r.l.Torino +39-011-9005833

IL YASKAWAEuropeTechnologyLtd.Rosh Ha’ayin +972-3-9004114

NL YASKAWABeneluxB.V.Son +31-40-2895500

PL YASKAWA Polska Sp. z o.o.Wrocław +48-71-7928670

RU YASKAWA Nordic ABMoskva +46-480-417-800

SE YASKAWANordicABTorsås +46-480-417-800

SI YASKAWA SloveniaRibnica +386-1-8372-410

TR YASKAWATurkeyElektrikTicaret Ltd. Sti.İstanbul +90-216-5273450

ZA YASKAWA Southern Africa (PTY) LtdJohannesburg +27-11-6083182

DISTRIBUTORS

BG ARAMETROBOTICSLtd.Yambol +359-885 317 294

Kammarton Bulgaria Ltd. Sofia +359-02-926-6060

CH MesserEutecticCastolinSwitzerland S.A.Dällikon+41-44-847-17-17

DK RobotcenterDanmarkLøsning +45 7022 2477

EE RKRSeadmedOÜTallinn/Estonia+372-68-35-235

GR Gizelis Robotics Nea Kifissia +30-2106251455

HU Flexman Robotics KftBudapest +36-30-9510065

LT Profibus UABPanevezys +370-45-518575

NO Skala Robotech AS Lierstranda +47-32240600

PT ROBOPLAN LdaAveiro +351-234 943 900

RO Sam Robotics srlTimisoara +40-720-279-866

MPL Automation S.R.L.Satu Mare +40 (0) 261 750 741

Technische Änderungen und Irrtum vorbehalten.

MOTOMAN Service Contracts, A-06-2017, A-No. 158431