Mobile Access: BYOD Trends

Mobile Access: BYOD TrendsSCOTT DUMORE - DIRECTOR, TECHNOLOGY, CHANNELS & ALLIANCESAUTONOMY,HP SOFTWARE

Agenda

• Global Market Trends• Considerations for BYOD• Development Considerations – a Vendor’s View• Leveraging Mobility for Enhanced Collaboration

Global Market Trends

Considerations for BYOD

• Security• Supportability• Ease of management• Access to content• Application integration• User experience

User Experience

• Access Content• File Email• Edit Documents• Attach Documents to Email• Collaborate• Capture Content• Engage with workflows• Search beyond device

Mobile Access Trends

Source: CMSWire


Source: CMSWire

According to the “2013 Mobile Enterprise Report”:

What was the biggest concern regarding mobile devices within organizations?

SECURITY


Source: CMSWire

Two issues outranked security:

1. Onboarding devices to the enterprise

2. Providing support for such a wide variety

Questions, Questions!

When will you support Windows

Phone?

Can I get this same app on Android?

Do you support Blackberry 10?

Why doesn’t this work the same

way on the iPhone?

Is this compatible with my MDM

platform?

Why do you have such a focus on xxx platform?

What do you mean I have to use

a browser?

Different Devices & Capabilities

• Vendors need to focus on complete solution/ecosystem

• Integration with other apps needs to considered• User experience– Phone vs. Tablet– Web vs. App

• Consider: form factor, market trends, and supportability

Use Case

WorkSite Mobility 2 and

HP FlowCM

Enhanced Collaboration on iOS:

Solution Considerations

It has to be about more than just “…there’s an app for that!”

• Document editing capabilities• Must support any editing tools

• Mobile document capture and upload• Need OCR capability as well

• Simple collaboration from mobile device• Integration with cloud-based solutions

• Different form factors• Tablet vs. phone

• Security concerns• Authentication, encryption and mobile device management (MDM)

Document Editing

“Open In…” functionality to open documents

Use your favorite editing app

Enhanced Collaboration

Linked folder in project workspace

Secured by e-mail address

Connect DM system

with cloud-based

repository


Corresponds toLinkSite folder

in WorkSite


Different app… Same view!


WorkSiteMobility

Push toFlowCM via “Open In…”

Mobile Capture

• Supporting documents

• Notes• Receipts

OCR Capabilities

Why is OCR important?

• Images captured from the mobile device need to be searchable

• Convenience means LOTS more images captured via mobile vs. other sources

• Device shouldn’t have to support OCR, so make it server-side

• OCR should be seamlessly integrated into existing CMS

Different Form Factors

Vs.

Different Form Factors

• Smaller size requires more careful UI design• Multiple screens for same function• Efficiency—most important functions need to be obvious

• May naturally prefer one device for some functions• Phone for quickly searching/viewing content• Tablet for browsing/editing content

• Users still expect the same functionality!

Software developers have had to re-think product design

Security Concerns

The Basics:

• Support Trusted Authentication• Support SSL• Local Encryption• Passcode Locking

Security Concerns

More Advanced:

• Support Single Sign-On (SSO)• Support of Third-Party Authentication (RSA, etc.)

Security Concerns

Very Advanced:

• Full Mobile Device Management (MDM)• End-to-End Policy Application and Enforcement

Summary

• The global mobile landscape is constantly evolving– New devices, form factors and functionality

• Both customers and software vendors must adapt

• Focus on the best solution for mobile user needs

• Be mindful of the complete mobile ecosystem– Convergence of mobile, desktop and cloud

Products in Action

Demonstration

Questions?

Thank You!

Mobile Access: BYOD Trends

Documents

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