ESTES PARK, COOCTOBER 16th – OCTOBER 19th 2012

MOBILITYDEVICE MANAGEMENT & BYOD

YUSA IT MANAGERS’ CONFERENCE

The rise of bring your own device (BYOD) programs is the single most radical shift in the economics of client computing for business since PCs invaded the workplace. Every business needs a clearly articulated position on BYOD, even if it chooses not to allow for it.

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"Bring Your Own Device: New Opportunities, New Challenges.“Gartner , August 2012

MOBILE IS…

• Ubiquitous…

– 76% of American consumers under age 44 use a Smartphone

– 58% of American consumers 12-64 use a Smartphone

– Tablet usage has grown from 0% to 34% in 2 years

• …and projected to grow…

– Smartphone usage will increase by 53%

– Tablet usage will double

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SOURCE: Frank N. Magid & Associates National Study July 2012

EMPLOYEES WANT FLEXIBILITY …FOR LOW/NO COST

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SMARTPHONE AND TABLET USAGE VARIES

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ENTERPRISES BELIEVE IN THE BENEFITS OF MOBILITY

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THE MOBILITY CHALLENGE

Striking a Balance: Accessibility vs. Security

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Source: 2011 VDC Research Group, Inc. Mobile & Wireless

CONSIDERATIONS FOR YOUR BYOD STRATEGY

1. Which devices will be included?

2. Will your policy distinguish between laptops, smart phones and tablets?

3. Which mobile operating systems will be supported?

4. What, if any, kind of mobile device management solution will be used?

5. What, if any, kind of application management solution will be used?

6. How will users authenticate to the network?

7. What user/legal agreements will be needed?

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YMCA OF METROPOLITAN CHICAGOBYOD JOURNEY HIGHLIGHTS

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Y METRO CHICAGO OVERVIEW

• Founded in 1858• 2011 Revenue: $105M

– 190,000 Program Registrants– 53, 303 Membership Units– 140, 902 Members (headcount)– 6,500+ Volunteers

• Staff– 628 Full-time– 2, 896 Part-time– 800+ technology users

• Service Delivery– 25 Member Centers– 5 Resident Camps– 6 Senior Housing Facilities– 7 Childcare-only Facilities

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CURRENT ENVIRONMENT

• Network - Hub and Spoke– P2P T1 to between most locations Y Metro– Fiber between Y Metro and DR site– MPLS backup (DSL for some stand-alone sites)– Checkpoint firewalls– Siemens wireless access points w/controller

• Server Environment– 90%+ Windows servers virtualized (VMWare)– AS/400– Compellant SAN

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Y METRO CHICAGO BYOD

Initial Plan

• User-centric focus• Mobile Device Management: MaaS

360– SaaS solution– Other the Air (OTA) enrollment– Device restriction– App management & distribution– Corporate directory integration– Ease of administration– Selected after research and trials

• Zenprise• Mobile Iron• Air-Watch

• App Virtualization: XenApp– Virtualize any Windows application– Lower resource consumption vs. VDI

Current Solution

• Use existing tools (no incremental cost)

• MDM: Limited to Google Apps– Quarantine unauthorized users

(pending)– Supports policy configuration– Included for $0 with Google Apps

for Non-Profits

• App virtualization:– Checkpoint VPN and Remote

Desktop– Security groups and group policy

to control VPN access

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Projected Annual Cost for

600 users: $19K

Projected Annual Cost for 4

critical apps: $15K

MOBILE-CENTRIC BYOD

• Device and apps purchased by employees– Some recommendations provided by IT (mostly tablet-based)

• Currently supported mobile devices– Smart phones - iPhone/Android/Windows Mobile/Blackberry– Tablets – iPad/Android

• Usage must comply with prevailing Y Metro policies

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APPLICATION ACCESS SUPPORTED

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Legacy applications with limited browser support

USER/LEGAL AGREEMENTS

• Agreements are evolving– IT– Human Resources– Legal – Internal Audit

• Acceptable Use of Computer Technology Acknowledgement

• Mobile Device Policy (update in progress)

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Monitoring Retrieval Passwords

Content Legal Proceedings Network Security

Personal Computer Security Internet Use Social Media

Criteria for Access Device security Ownership of Y Metro Data

Content Forwarding Loss/Theft Notification Data Removal

EMPLOYEE COMMUNICATIONS

• Recommended iPad Learning Resources

– Workshop: Getting Started with the iPad• If you have no experience with an iPad/iPhone• Provided at Apple retails stores• Free, but must reserve on line • Book early – they are very popular!• http://concierge.apple.com/reservation/us/en/il/R284/workshop

– Book: iPad at Work, David Sparks• Best practices for incorporating the iPad into a work environment• $18.05 at Amazon• http://www.amazon.com/iPad-at-Work-David-Sparks/dp/1118100565

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EMPLOYEE COMMUNICATIONS

Recommended Apps– SharePlus (iPhone/iPad/Android)

• Navigate SharePoint sites, lists, calendars• Update documents via Quick Office (Pro Version only)

• Note Taker HD (iPad) or EverNote• Writing and organizing notes • Use your finger or iPad-compatible stylus (Note Taker HD Only)

– Quick Office Pro (iPhone/iPad, Android)• Create/edit Word, Excel and Power Point files• View PDF files

• iAnnotate (iPad/Android)• Read, annotate, organize, and send PDF files• Open multiple PDFs at one time• Recognizes PDF bookmarks for navigation• Use iPad keyboard, your finger or iPad-compatible stylus• $9.99

• SlideShark (iPad)• View and share PowerPoint presentations• Preserves animations (unlike other PowerPoint readers/players)

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LEARNINGS TO DATE

1. Cost reductions are…..coming… but not likely in the short-term Does everyone understand this?

2. Partner with Human Resources , Legal and Internal Audit early in the process

3. Clearly communicate what is, and is not, supported

If you think you’ve said it too much…keep communicating!

4. Don’t underestimate the need for “training”

5. Anticipate the impact on Technical Support/Help Desk resources

6. Always look for ways to quantify improved productivity

7. Establish an “advisory council” of lead users

8. The vendor landscape is changing quickly – be prepared to adapt

9. “Alignment” can often seem to be a moving target

10. Keep Calm and Carry On

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NEXT STEPS

1. Policy Updates a) Mobile device quarantineb) Photos and video

2. Application Virtualization3. App Store

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OPEN DISCUSSION

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THANK YOU

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