Mobile Access: BYOD Trends SCOTT DUMORE - DIRECTOR, TECHNOLOGY, CHANNELS & ALLIANCES AUTONOMY, HP...
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Transcript of Mobile Access: BYOD Trends SCOTT DUMORE - DIRECTOR, TECHNOLOGY, CHANNELS & ALLIANCES AUTONOMY, HP...
Mobile Access: BYOD TrendsSCOTT DUMORE - DIRECTOR, TECHNOLOGY, CHANNELS & ALLIANCESAUTONOMY,HP SOFTWARE
Agenda
• Global Market Trends• Considerations for BYOD• Development Considerations – a Vendor’s View• Leveraging Mobility for Enhanced Collaboration
Considerations for BYOD
• Security• Supportability• Ease of management• Access to content• Application integration• User experience
User Experience
• Access Content• File Email• Edit Documents• Attach Documents to Email• Collaborate• Capture Content• Engage with workflows• Search beyond device
Mobile Access Trends
Source: CMSWire
According to the “2013 Mobile Enterprise Report”:
What was the biggest concern regarding mobile devices within organizations?
SECURITY
Mobile Access Trends
Source: CMSWire
Two issues outranked security:
1. Onboarding devices to the enterprise
2. Providing support for such a wide variety
Questions, Questions!
When will you support Windows
Phone?
Can I get this same app on Android?
Do you support Blackberry 10?
Why doesn’t this work the same
way on the iPhone?
Is this compatible with my MDM
platform?
Why do you have such a focus on xxx platform?
What do you mean I have to use
a browser?
Different Devices & Capabilities
• Vendors need to focus on complete solution/ecosystem
• Integration with other apps needs to considered• User experience– Phone vs. Tablet– Web vs. App
• Consider: form factor, market trends, and supportability
Solution Considerations
It has to be about more than just “…there’s an app for that!”
• Document editing capabilities• Must support any editing tools
• Mobile document capture and upload• Need OCR capability as well
• Simple collaboration from mobile device• Integration with cloud-based solutions
• Different form factors• Tablet vs. phone
• Security concerns• Authentication, encryption and mobile device management (MDM)
Enhanced Collaboration
Linked folder in project workspace
Secured by e-mail address
Connect DM system
with cloud-based
repository
OCR Capabilities
Why is OCR important?
• Images captured from the mobile device need to be searchable
• Convenience means LOTS more images captured via mobile vs. other sources
• Device shouldn’t have to support OCR, so make it server-side
• OCR should be seamlessly integrated into existing CMS
Different Form Factors
• Smaller size requires more careful UI design• Multiple screens for same function• Efficiency—most important functions need to be obvious
• May naturally prefer one device for some functions• Phone for quickly searching/viewing content• Tablet for browsing/editing content
• Users still expect the same functionality!
Software developers have had to re-think product design
Security Concerns
The Basics:
• Support Trusted Authentication• Support SSL• Local Encryption• Passcode Locking
Security Concerns
More Advanced:
• Support Single Sign-On (SSO)• Support of Third-Party Authentication (RSA, etc.)
Security Concerns
Very Advanced:
• Full Mobile Device Management (MDM)• End-to-End Policy Application and Enforcement
Summary
• The global mobile landscape is constantly evolving
– New devices, form factors and functionality
• Both customers and software vendors must adapt
• Focus on the best solution for mobile user needs
• Be mindful of the complete mobile ecosystem
– Convergence of mobile, desktop and cloud