Minnesota State University, Mankato Information & Technology Services Technical Services Group...

Minnesota State University, Minnesota State University, MankatoMankato

Information & Technology Information & Technology ServicesServices

Technical Services GroupTechnical Services Group

Presented to Technology Fee Advisory Committee April 1, 2004Presented to Technology Fee Advisory Committee April 1, 2004


Bryan Schneider - Director of Technical Bryan Schneider - Director of Technical ServicesServices


Computer Systems and Network Systems Computer Systems and Network Systems InfrastructureInfrastructure

Local Area NetworkLocal Area Network ResNet Network / Internet ProposalResNet Network / Internet Proposal Wireless NetworkWireless Network Remote Access ServicesRemote Access Services Card Access SystemCard Access System Phone SystemPhone System Student Tech Fee Supported PrintingStudent Tech Fee Supported Printing MavMAIL E-mail / Calendar SystemMavMAIL E-mail / Calendar System MavDISK Campus File ServerMavDISK Campus File Server


Finding Solutions to Make Technology Finding Solutions to Make Technology WorkWork

MSU Computer and Network MSU Computer and Network InfrastructureInfrastructure

Automation of account creationAutomation of account creation Network Services: Network Services:

DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, InternetDNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet Web ServicesWeb Services File ServersFile Servers Print ServersPrint Servers Database ServersDatabase Servers Software Updates and PatchesSoftware Updates and Patches Equipment / Service monitoringEquipment / Service monitoring

MSU Local Area NetworkMSU Local Area Network

Pre-2002 Campus NetworkPre-2002 Campus Network


2002 Network Upgrade2002 Network Upgrade

How did this benefit MSU students?How did this benefit MSU students?

Increased reliability!!!Increased reliability!!! Increased reliability!!!Increased reliability!!! Improved productivity across the boardImproved productivity across the board 10x speed increase to desktops and labs10x speed increase to desktops and labs 10x increase in backbone capacity10x increase in backbone capacity Full capacity to Internet 2Full capacity to Internet 2 Higher capacity to wireless access pointsHigher capacity to wireless access points Reduction in helpdesk callsReduction in helpdesk calls Capability to avoid network bridging problems and network loopsCapability to avoid network bridging problems and network loops Capability to upgrade network softwareCapability to upgrade network software Capability to support future protocols and featuresCapability to support future protocols and features


Internet ServiceInternet Service 44 Mbps to campus44 Mbps to campus 28 Mbps to dorms28 Mbps to dorms

What do students use the Internet for?What do students use the Internet for?Education mediumEducation mediumNecessity for most studentsNecessity for most studentsPreferred way to do researchPreferred way to do researchNews and informationNews and informationCommunication to friends / familyCommunication to friends / familyHobbies and special interestsHobbies and special interestsShoppingShoppingEntertainmentEntertainment……

MSU Local Area Network MSU Local Area Network (FUTURE)(FUTURE)

Self-Defending Network Self-Defending Network Manage Internet Traffic and BandwidthManage Internet Traffic and Bandwidth Better Network Security and EncryptionBetter Network Security and Encryption Better Network MonitoringBetter Network Monitoring Intrusion DetectionIntrusion Detection Increase Internet bandwidth as neededIncrease Internet bandwidth as needed Increase physical security of equipmentIncrease physical security of equipment Test voice over IPTest voice over IP

ResNet Network / Internet ResNet Network / Internet ConceptConcept

Looking into concept of combining Looking into concept of combining dorm network with campus network.dorm network with campus network.

Potential Benefits for both…Potential Benefits for both…

Potential Risks for MSU…Potential Risks for MSU…

Desktop Support Depot and Helpdesk…Desktop Support Depot and Helpdesk…

Proposal Update…Proposal Update…

MSU Wireless Network MSU Wireless Network MavNETMavNET

HistoryHistory Spring 1998 Spring 1998

Tested wireless devices in libraryTested wireless devices in library Summer 1999Summer 1999

Installed point-to-point wireless Installed point-to-point wireless connection to ASA connection to ASA

Winter 2000Winter 2000 Began to re-explore wireless as an Began to re-explore wireless as an alternative for COB laptop initiative alternative for COB laptop initiative

Summer 2002Summer 2002 Replaced all existing access points Replaced all existing access points

Spring 2003Spring 2003 All general-purpose classrooms All general-purpose classrooms have wireless capability have wireless capability

Summer 2004Summer 2004 Increase security, authentication Increase security, authentication and encryption and encryption

MSU 2002 Wireless Network MSU 2002 Wireless Network UpgradeUpgrade

Lucent Access PointsLucent Access Points High PriceHigh Price

Apple Access PointsApple Access Points Frequent hardware failuresFrequent hardware failures Low concurrent connectionsLow concurrent connections Not upgradeableNot upgradeable Didn’t support emerging security protocolsDidn’t support emerging security protocols Slow performance (10 Mbps)Slow performance (10 Mbps) Low radio power (20 mw)Low radio power (20 mw) Poor network managementPoor network management

Wireless network as a whole was Wireless network as a whole was unreliableunreliable. .


Cisco Wireless Access PointsCisco Wireless Access Points Multiple VLANS (MavNet, mavnet64, mavnet128)Multiple VLANS (MavNet, mavnet64, mavnet128) Upgradeable (802.11g 802.11a)Upgradeable (802.11g 802.11a) Widely recognizedWidely recognized Leader in networking and wirelessLeader in networking and wireless CompatibilityCompatibility Conforms to wireless network security standardsConforms to wireless network security standards Strong power and reliabilityStrong power and reliability Good Network ManagementGood Network Management Rogue access point detectionRogue access point detection

MSU 2002 Wireless Network UpgradeMSU 2002 Wireless Network Upgrade

MSU Wireless Network - MSU Wireless Network - MavNETMavNET

Wireless SecurityWireless Security

Computer Registration - summer 2004Computer Registration - summer 2004 VPN (Virtual Private Network) available nowVPN (Virtual Private Network) available now LEAP encryption and authentication available nowLEAP encryption and authentication available now

mavnet64 SSIDmavnet64 SSID mavnet128 SSIDmavnet128 SSID Flash instructions available in coming weeksFlash instructions available in coming weeks

MSU Remote Access MSU Remote Access ServicesServices

Dial-In ServersDial-In Servers 144 lines available (fall and spring)144 lines available (fall and spring) 96 lines available (summer)96 lines available (summer)

VPN Virtual Private NetworkVPN Virtual Private Network


Weekly Dial-In Total Connect (Minutes)

0

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

Total Connect (Minutes) Linear (Total Connect (Minutes))


Weekly Dial-In Total Logins

0

10000

20000

30000

40000

50000

60000

Total Logins Linear (Total Logins)


Weekly Dial-In Unique Users

0

500

1000

1500

2000

2500

Unique Users Linear (Unique Users)


Weekly Dial-In Average Sessions (Minutes)

0

5

10

15

20

25

30

35

40

45

Average Session (Minutes) Linear (Average Session (Minutes))

MSU Card Access SystemMSU Card Access System

Combines door security, alarms, auditing, and Combines door security, alarms, auditing, and video surveillance systems.video surveillance systems.

More flexibility for securing rooms and buildings.More flexibility for securing rooms and buildings.

Offers greater security for students on campus.Offers greater security for students on campus.

MSU Phone SystemMSU Phone System

Campus and Dorm local and long-distanceCampus and Dorm local and long-distance Currently Currently Break away from InterTech 2002Break away from InterTech 2002 Spring 2004 – RFP for PBX phone systemSpring 2004 – RFP for PBX phone system

Lower phone costsLower phone costs Add featuresAdd features Toll-Free calling to other MnSCU institutionsToll-Free calling to other MnSCU institutions Additional lines in classrooms and labsAdditional lines in classrooms and labs IP Telephony capabilitiesIP Telephony capabilities

Student Tech Fee Supported Student Tech Fee Supported PrintingPrinting

Doing very well over the past two Doing very well over the past two yearsyears

Students are using serviceStudents are using service Costs and waste increasing rapidlyCosts and waste increasing rapidly


Number Pages Printed in Library

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

200,000

2003

2004

Current Increase 2003 to 2004 = 200 %


0

200

400

600

800

1000

1200

Distribution of Prints for Library

11/24/2003

11/20/2003

11/5/2003

10/28/2003

11/11/2003


-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

Pages Printed Per Print Job Size

Avg.Pages


Costs of Printing in 2003Costs of Printing in 2003 LibraryLibrary $46,772$46,772 COBCOB $ 5,201$ 5,201 ACCACC $23,755 +$23,755 +

TOTALTOTAL $75,728$75,728

Costs of Printing in 2004 (projected)Costs of Printing in 2004 (projected) LibraryLibrary $93,000$93,000 COBCOB $ 6,000$ 6,000 CC / Gage Labs / CSUCC / Gage Labs / CSU$ 3,000$ 3,000 ACCACC $30,000$30,000

TOTALTOTAL $132,000 $132,000


Problems:Problems: Runaway printing costsRunaway printing costs Huge amount of wasteHuge amount of waste

Duplicate prints or print by mistakeDuplicate prints or print by mistake Print what we really don’t NEEDPrint what we really don’t NEED Print now, read laterPrint now, read later

Poor accountingPoor accounting Long waiting lines in libraryLong waiting lines in library Limited access to printersLimited access to printers Security/confidentiality of prints varies across Security/confidentiality of prints varies across

campuscampus


Looking at Solution to Printing ProblemsLooking at Solution to Printing Problems AuthenticationAuthentication Print Release StationsPrint Release Stations More Printers around Library / CampusMore Printers around Library / Campus Budget PrintingBudget Printing High-Demand Students Pay for Excess High-Demand Students Pay for Excess

PrintsPrints Easy Use for Laptop OwnersEasy Use for Laptop Owners

MavMAIL E-Mail / Calendar MavMAIL E-Mail / Calendar SystemSystem

Rolled out Spring 2001 – Winter 2002Rolled out Spring 2001 – Winter 2002 Features Added:Features Added:

Rich e-mailRich e-mail CalendarCalendar Easy SetupEasy Setup Web Interface with Web Interface with

many featuresmany features

Upgraded January 2004Upgraded January 2004

MavMAIL E-Mail / Calendar MavMAIL E-Mail / Calendar SystemSystem

Future EnhancementsFuture Enhancements Integration with portalIntegration with portal Instant MessagingInstant Messaging Double mailbox sizes 25 -> 50 MbDouble mailbox sizes 25 -> 50 Mb Usable with cell phones / micro browsersUsable with cell phones / micro browsers Class-based distribution listsClass-based distribution lists Class schedules for your calendarClass schedules for your calendar

MavDISK Campus File MavDISK Campus File ServerServer

Consolidation of Many Deceased File Servers Consolidation of Many Deceased File Servers File Storage for Your Student CareerFile Storage for Your Student Career File Sharing CapabilitiesFile Sharing Capabilities Integrated Personal Web Server (MavWEB)Integrated Personal Web Server (MavWEB) Capabilities to Access Files WorldwideCapabilities to Access Files Worldwide High-Level of SecurityHigh-Level of Security

http://mavdisk.mnsu.eduhttp://mavdisk.mnsu.edu

http://mavweb.mnsu.eduhttp://mavweb.mnsu.edu

http://mavdisk.mnsu.edu/

http://mavweb.mnsu.edu/


Enhancements over the past year:Enhancements over the past year: Flash tutorials Flash tutorials Student quotas increased 50 -> 100MBStudent quotas increased 50 -> 100MB Mac OS x.3 support Mac OS x.3 support Mac SMB supportMac SMB support Course folders Course folders Hourly Shadow Copies Hourly Shadow Copies WebDAV fixed WebDAV fixed VPN drive mapping. VPN drive mapping. Temp folders taken away Temp folders taken away Additional instructions for Linux Additional instructions for Linux


Coming Soon:Coming Soon: Increase Quotas 100 -> 150MB Increase Quotas 100 -> 150MB Student Drop boxes Student Drop boxes Web-based dropbox viewer Web-based dropbox viewer Drive Mapping Script Drive Mapping Script Course Websites Course Websites Integrate faculty/staff/student website listIntegrate faculty/staff/student website list Instructions for backups of laptopsInstructions for backups of laptops


MavWEB:MavWEB:

““While teaching students to design and While teaching students to design and publish web pages to Krypton, publish web pages to Krypton, students left class in tears!”students left class in tears!”


MavWEB:MavWEB:

““While teaching students to design and While teaching students to design and publish web pages to Krypton, publish web pages to Krypton, students left class in tears!”students left class in tears!”

““Now, with MavDISK, they leave class Now, with MavDISK, they leave class with websites!”with websites!”

- Clark Johnson- Clark Johnson

Minnesota State University, Mankato Information & Technology Services Technical Services Group...

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