Microsoft Exchange Hosted Encryption

Implementation & Support process

Implementation Process Overview

Step 1 – Partner Completes a review of the Encryption service and is familiar with activating the feature for the customer.

Step 2 –Partner completes and submits a Encryption provisioning order via the SPLA ordering portal. (http://provisioning.frontbridge.com/spla.aspx)

Step 3 –Partner receives a “provisioning complete” confirmation from Microsoft.

Step 4 –Partner completes customer activation portion of the implementation checklist to include:

- Provide customer review of Encryption service and configuration process.

Before provisioning the first customer

Partner should complete the Encryption service overview

Partner should know where to configure the Encryption feature in the policy filtering section of the Admin Center

Implementation checklist

Pre-activation

Provisioning

Customer activation

Customer activation

Partner provides customer with a review of the Encryption service

Partner assists customer with Encryption configuration process

Encryption materials you should have Implementation and support overview (PPT) Encryption service overview (PPT) Implementation checklist (Doc) Filtering administrator guide (Doc)

Support Process Overview

Encryption support process (see Filtering support process)

Step1 – Partner provides initial support to customer Service questions Encryption change management requests

Tools available are: Admin Center Administrator guide

Step2 – Provide basic troubleshooting of issues that require escalation Confirm whether or not issue is related to Encryption service Identify scope of issue Recreate issue when possible

Step3 – If necessary escalate to Microsoft support support@frontbridge.com 1-866-346-6100 Toll free USA +1-204-927-2580 Direct dial

Need more help?

Admin Center Web-portal URL

http://admin.global.frontbridge.com

Admin Center resources Administrator guide

24-Hour Technical Support support@frontbridge.com 1-866-346-6100 toll free from USA +1-204-927-2580 Direct dial

Thank you