MERCER ASIA PACIFIC HIGH TECH REMUNERATION...

MERCER ASIA PACIFIC HIGH TECH REMUNERATION DATABASE2013 REFERENCE GUIDE

Asia Pacific High Tech Total Remuneration Database

© Mercer LLC Page 1 of 342 Issue date: 20 Feb 2013

TABLE OF CONTENTS – POSITION DESCRIPTIONS

(Note: * indicates new function, ** indicates new sub-function introduced and #indicates sub-function which has been moved in H1_2012; *** indicates new sub-function introduced in H2_2012; ## indicates new sub-function introduced in H2_2013)

Job Matching Principles....................................................................................... 6 Job Matching Process – Summary...................................................................... 7 Job Matching Process – Detail ............................................................................ 8 Job Coding ........................................................................................................ 12 Frequently Asked Questions ............................................................................. 13

Management Career Stream............................................................................. 17 Head of Organisation (M7 / M6 / M5) .........................................................................18 Functional Management (M6 / M5).............................................................................19 M5: Management Level 5...........................................................................................20 M4: Management Level 4...........................................................................................21 M3: Management Level 3 (Manager) .......................................................................22 M2: Management Level 2 (Team Leader / Supervisor of Professionals)..................23 M1: Management Level 1 (Team Leader / Supervisor of Para-Professionals) .........24

Individual Professional Career Stream.............................................................. 25 I6: Preeminent ............................................................................................................27 I5: Expert ....................................................................................................................28 I4: Specialist ...............................................................................................................29 I3: Senior ....................................................................................................................30 I2: Experienced ..........................................................................................................31 I1: Entry......................................................................................................................32

Para-professional Career Stream...................................................................... 33 P3: Senior ..................................................................................................................34 P2: Experienced .........................................................................................................35 P1: Entry ....................................................................................................................36

TOP EXECUTIVE.............................................................................................. 38

FUNCTIONAL MANAGEMENT .........................................................................39 ADMINISTRATION AND SECRETARIAL .........................................................42

Office Administration ..................................................................................................43 Secretarial ..................................................................................................................44 Security ......................................................................................................................45 Administration and Secretarial Benchmark Position Grid ...........................................46

APPLICATIONS DEVELOPMENT.....................................................................47 Applications Development ..........................................................................................50 Systems Software Engineering ..................................................................................51 Software Testing & Release#......................................................................................52 User Interface Design Engineering## ..........................................................................53 Database Engineering## .............................................................................................54 Translation / Localisation............................................................................................55 Technical Writing........................................................................................................56 Cloud Computing – Software**...................................................................................57 Cloud Computing – Platform**....................................................................................58 Cloud Computing – Infrastructure**............................................................................59 Applications Development Benchmark Position Grid .................................................60

BACK-END PROCESSING OPERATIONS (BPO)............................................63 BPO – Testing ............................................................................................................64 BPO – Financial Analysis ...........................................................................................65 Non-Voice Transaction Processing ............................................................................66 Back-End Processing Operations (BPO) Benchmark Position Grid ...........................68

CALL CENTRE ..................................................................................................69 Voice Process Inbound / Outbound............................................................................70 Call Centre Traffic & Scheduling ................................................................................72 Technical Support (Remote) Specialists.....................................................................73 Call Centre Benchmark Position Grid.........................................................................74

CONSULTING....................................................................................................75 IT Consulting & Implementation .................................................................................76 Strategic IT Business Consulting................................................................................78 Staff Resourcing Management ...................................................................................80 Consulting Benchmark Position Grid..........................................................................81

CORPORATE AFFAIRS ....................................................................................82 Public Relations..........................................................................................................84 Corporate Planning ....................................................................................................85 Legal ..........................................................................................................................86

A. INTRODUCTION............................................................................................. 5

B. CAREER LEVEL DESCRIPTIONS .............................................................. 16

C. POSITION DESCRIPTIONS......................................................................... 37



Intellectual Property (IP).............................................................................................87 Regulatory Affairs.......................................................................................................88 Government Relations**.............................................................................................89 Investor Relations*** ..................................................................................................90 Corporate Affairs Benchmark Position Grid................................................................91

DATA CENTRE ................................................................................................. 93 Data Centre Operation ...............................................................................................94 Data Centre Benchmark Position Grid .......................................................................95

ENGINEERING* ................................................................................................ 96 Engineering Management# .........................................................................................99 Project Engineering#.................................................................................................100 Electronic / Electrical Engineering#...........................................................................101 Mechanical Design Engineering## ............................................................................102 Integration Engineering##..........................................................................................103 Firmware Engineering** ...........................................................................................104 Systems Engineering**.............................................................................................105 Usability Engineering# ..............................................................................................106 Industrial Design Engineering# .................................................................................107 PCB Layout## ...........................................................................................................108 Engineering Benchmark Position Grid......................................................................110

FINANCE AND ACCOUNTING....................................................................... 113 Finance ....................................................................................................................115 Accounting ...............................................................................................................116 Audit .........................................................................................................................117 Tax ...........................................................................................................................118 Treasury ...................................................................................................................119 Accounts Receivables / Payables / Credit and Collections ......................................120 Finance and Accounting Benchmark Position Grid ..................................................122

HUMAN RESOURCES.................................................................................... 124 Human Resources – Generalists..............................................................................126 Human Resources – Recruitment ............................................................................127 Human Resources – Training and Development......................................................128 Human Resources – Compensation and Benefits....................................................129 Human Resources – Employee Relations................................................................130 Human Resources – Payroll***.................................................................................131 Human Resources – HRIS*** ...................................................................................133 Human Resources Benchmark Position Grid ...........................................................135

INFORMATION TECHNOLOGY - INTERNAL SUPPORT, ADMINISTRATION AND MANAGEMENT ...................................................................................... 137

IT Management ........................................................................................................139 Systems Administration............................................................................................140 IT Help Desk and Operations ...................................................................................141 Process Migration.....................................................................................................142 IT Business Analysis ................................................................................................143

Enterprise Resource Planning (ERP) .......................................................................145 Network Engineering ................................................................................................147 IT Security Administration.........................................................................................148 Vendor Management** .............................................................................................149 Information Technology - Internal Support, Administration and Management Benchmark Position Grid..........................................................................................151

INTERACTIVE AND DIGITAL MEDIA*............................................................154 Concept Design** .....................................................................................................156 Visual Effects**.........................................................................................................157 Audio Effects#...........................................................................................................158 Animation (2D / 3D) # ................................................................................................159 Game Design / Developer** .....................................................................................160 Game Level Design** ...............................................................................................161 Game Testing and Evaluation** ...............................................................................162 Game User Interface Design** .................................................................................163 Interactive and Digital Media Benchmark Position Grid............................................164

INTERNET / E-COMMERCE ...........................................................................166 Web Operations Management**...............................................................................168 Web Content ............................................................................................................169 Web Design..............................................................................................................170 Web Security** .........................................................................................................171 Web Administration and Maintenance......................................................................172 Internet Marketing**..................................................................................................173 Internet / E-Commerce Benchmark Position Grid.....................................................175

IT OUTSOURCING..........................................................................................177 Engagement .............................................................................................................178 ITO Delivery .............................................................................................................179 Client Management ..................................................................................................180 IT Outsourcing Benchmark Position Grid .................................................................181

MANUFACTURING / PRODUCTION AND ASSEMBLY.................................182 Manufacturing Management.....................................................................................184 Manufacturing / Process Engineering.......................................................................185 Product Engineering.................................................................................................186 Test Engineering ......................................................................................................187 Mechanical Engineering ...........................................................................................188 Electrical and Instrument Engineering......................................................................189 Industrial Engineering...............................................................................................191 Facilities Engineering ...............................................................................................192 Production Planning .................................................................................................193 Assembly / Operator.................................................................................................195 Maintenance Engineering.........................................................................................196 Manufacturing / Production and Assembly Benchmark Position Grid.......................197

MARKETING....................................................................................................200 Marketing..................................................................................................................202



Technical Marketing .................................................................................................203 Marketing Communications......................................................................................204 Market Research ......................................................................................................205 Tele-Marketing .........................................................................................................207 Product Marketing ....................................................................................................209 Channel Marketing ...................................................................................................210 Marketing Benchmark Position Grid .........................................................................212

POST SALES (CUSTOMER) SUPPORT........................................................ 214 Customer Service (Non-Technical) Specialists ........................................................215 Technical Support (Remote) Specialists ..................................................................216 Technical Support (Field) Engineering .....................................................................217 Customer Service Operations - Pre/Post Sales........................................................218 Post Sales (Customer) Support Benchmark Position Grid .......................................220

PROGRAM / PROJECT MANAGEMENT ....................................................... 222 Program / Project Management................................................................................223 Program / Project Management Benchmark Position Grid .......................................224

QUALITY ......................................................................................................... 225 Reliability / Failure Analysis......................................................................................228 Product Reliability# ...................................................................................................229 Quality Assurance ....................................................................................................230 Quality Engineering ..................................................................................................231 Laboratory ................................................................................................................232 Environment, Health and Safety...............................................................................233 Occupational Health Nurse ......................................................................................235 Regulatory Compliance Engineering ........................................................................236 Packaging Engineering ............................................................................................237 Test Engineering** ...................................................................................................238 Process Quality ........................................................................................................239 Quality Benchmark Position Grid..............................................................................240

REMOTE / OFFSHORE INFRASTRUCTURE SUPPORT & MANAGEMENT243 Remote / Offshore Infrastructure Support & Management .......................................244 Remote / Offshore Infrastructure Support & Management Benchmark Position Grid.................................................................................................................................246

RESEARCH AND DEVELOPMENT................................................................ 247 R&D Engineering Management................................................................................250 Integrated Circuit (IC) Design Engineering...............................................................251 Analog Design Engineering## ...................................................................................252 Digital Design Engineering## ....................................................................................253 IC Layout Engineering## ...........................................................................................254 IC Verification Engineering## ....................................................................................256 Hardware Equipment Design Engineering ...............................................................257 R&D Scientist ...........................................................................................................258 Material Engineering##..............................................................................................259 Hardware Product Development**............................................................................260

Software Product Development** .............................................................................261 R&D Lab Engineering## ............................................................................................262 Research and Development Benchmark Position Grid ............................................264

SALES..............................................................................................................267 Sales - Hi-Tech (Generic).........................................................................................272 Pre-Sales – Product Specialist .................................................................................273 Pre-Sales – Solution Architect..................................................................................274 Solution Architect – Technical Specialist** ...............................................................275 Sales - Services .......................................................................................................276 Sales - Hardware Equipment....................................................................................277 Sales - Software Tools and Applications ..................................................................278 Sales - Integrated Solutions .....................................................................................279 Channel Sales ..........................................................................................................280 Alliance Management ...............................................................................................281 Sales Financing........................................................................................................282 Contract, Bid and Proposal Management.................................................................283 Sales Administration and Support ............................................................................284 Business Development.............................................................................................285 Telesales ..................................................................................................................287 Inside Sales..............................................................................................................289 Internet Sales** ........................................................................................................291 Sales Benchmark Position Grid................................................................................292

SALES OPERATIONS.....................................................................................297 Sales Operations......................................................................................................298 Sales Operations Benchmark Position Grid .............................................................299

SUPPLY AND LOGISTICS ..............................................................................300 Supply and Logistics (Generic).................................................................................302 Materials...................................................................................................................303 Sourcing** ................................................................................................................304 Procurement.............................................................................................................305 Traffic and Distribution .............................................................................................306 Supplier Quality Management ..................................................................................308 Supply and Logistics Benchmark Position Grid ........................................................310

TELECOMMUNICATIONS / NETWORK*........................................................312 Network Infrastructure Deployment** .......................................................................315 Network Site Acquisition** ........................................................................................317 Network Planning and Design** ...............................................................................319 Network Testing and Release**................................................................................320 Network Installation and Integration** ......................................................................321 Network Operations and Maintenance** ..................................................................323 Network Security** ...................................................................................................325 Network Cost / Pricing** ...........................................................................................327 Billings and Collections**..........................................................................................328 Product Development** ............................................................................................329 Network Partnership / Alliances**.............................................................................330



OPEX (Operating Expenditure) Control**.................................................................331 Telecommunications / Network Benchmark Position Grid........................................332

TRAINING ....................................................................................................... 335 Accent Training ........................................................................................................336 Technical & Process Training...................................................................................337 Education Delivery ...................................................................................................338 Training Benchmark Position Grid............................................................................339

List of Sub-function which has been shifted into another sub-function since H1_2012 .......................................................................................................... 341

(Note: * indicates new function, ** indicates new sub-function introduced and #indicates sub-function which has been moved in H1_2012; *** indicates new sub-function introduced in H2_2012; ## indicates new sub-function introduced in H2_2013)

D. APPENDIX.................................................................................................. 340



A. Introduction The Mercer Asia Pacific Hi-Tech Total Remuneration Database (TRD) survey framework was developed with significant input from leading Hi-Tech companies representing industry sectors including hardware, software, telecommunications, consulting and professional services. The framework is designed to cover key lines of business and job functions and to be sufficiently flexible to enable alignment with the career structures of survey participants. The survey framework is based upon three career streams and various career levels within each career stream (see Table 1). The three overlapping career streams are:

Management: roles which have people supervisory responsibility - ranging from Team Leader through to Head of Organisation. Individual Professional: roles which have no supervisory responsibility - although may provide mentoring and coaching to less experienced staff

and tend to require a degree or full trade qualification or equivalent. Para-professional: roles which tend to be unskilled or semi-skilled with no supervisory requirement.

Table 1: Hi-Tech Survey Framework - Career Levels by Career Stream

Career Stream: Management Career Stream: Individual Professional Career Stream: Para-Professional M7: “Management Level 7”

M6: “Management Level 6”

M5: “Management Level 5” I6 : Preeminent

M4: “Management Level 4” I5: Expert

M3: “Management Level 3” (Manager) I4: Specialist

M2: “Management Level 2” (Supervisor) I3: Senior

M1: “Management Level 1” (Team Leader) I2: Experienced

I1: Entry P3: Senior

P2: Experienced

P1: Entry The above table shows the career levels available within each of the three career streams in the Hi-Tech TRD. It also illustrates the relative relationship between the various levels. For example, the job sizing of an M3: “Manager” in the Management Career Stream is seen to be similar to the job sizing of an I4: “Specialist” in the Individual Professional Career Stream. These career streams and levels cut across a series of job functions or families within the organisation. Detailed definitions of career streams and levels are outlined in Section B of this document.



Job Matching Principles The Mercer Asia Pacific Hi-Tech TRD framework is based on the principle of matching the jobs in your organisation to the benchmark positions contained in the survey. The key to effective and consistent job matching is to:

Understand the survey framework of job functions & sub-functions Understand the career level definitions (what is meant by each career level) Apply accurately the job matching criteria to your Head of Organisation positions (to set the maximum career levels appropriate for your

organisation). This will ensure external relativity with accurate and consistent matching outcomes across different organisations Determine the career levels for your Functional Management positions based on relativity to the relevant Head of Organisation positions Maintain internal consistency between your organisation grading / leveling structure and the Mercer career level framework Maintain your organisation job matching correlation consistency within each country (and between countries across the Asia Pacific region where

multiple countries are involved) based on your organisation’s internal grade correlation with Mercer career level framework



Job Matching Process – Summary The most significant aspect of the job matching process is the need to first size the Head of Organisation positions, then to determine the career levels of the Functional Management positions (based on relativity to the Head of Organisation positions). The job matching process requires the levelling of three categories of positions, in the following order: 1) Head of Organisation positions in your organisation 2) Functional Management positions (based on relativity to the Head of Organisation positions) 3) The remaining positions in your organisation The recommended job matching process steps are: 1) Familiarise yourself with the survey methodology 2) Identify all the Head of Organisation positions in your company, their scope of responsibility and their individual revenue target / operating budgets.

Also, determine the relevant organisation type and industry sector. 3) Determine the appropriate Career Levels of your Head of Organisation positions using the relevant job sizing criteria table (see Table 2) 4) Determine the Career Levels of your Functional Management positions (based on relativity to the relevant Head of Organisation positions) 5) Follow the Hi-Tech Survey career level position description framework to assist in the job matching of all other positions 6) Apply your organisation’s grading / career level correlation consistently within your company and across all locations you participate in the Hi-Tech

Survey



Job Matching Process – Detail The most significant aspect of the job matching process is the need to first size the Head of Organisation positions, then to determine the Career Levels of the Functional Management positions (based on relativity to Head of Organisation positions). Step 1. Familiarise yourself with the survey methodology:

1.1. Section A: Introduction - to understand the survey framework and methodology 1.2. Section B: Career Level Descriptions - to understand the survey career level concept 1.3. Section C: Position Descriptions and Benchmark Position Grid - to understand the positions contained in the survey

Step 2. Identify all the Head of Organisation positions in your company, their scope of responsibility and the revenue target / operating budget

for each position. Also, determine the relevant organisation type and industry sector: 2.1. Identify all the Head of Organisation positions in your company and their scope of responsibility 2.2. Determine the relevant organisation type:

- The options are either “Sales” or “Non-sales”. - Non-sales includes organisations such as: Manufacturing, R&D, Semiconductor or Business Process Outsourcing

2.3. Determine the relevant industry sector / criteria grouping: - Within Sales organisations, the options are Hardware, Telecommunications, Software, Consulting and Professional Services - Within Non-sales organisations, the options are Manufacturing, Hardware R&D, Semiconductor, Software R&D and Business Process Outsourcing (BPO)

2.4. Identify the individual “position revenue target” or “operating budget” for each of your Head of Organisation positions: - The sizing criteria for Head of Organisation positions in Sales organisations is based on “Position Revenue Target” - the amount of nett sales revenue that the incumbent is responsible for. (Nett Sales Revenue is defined as the Gross Sales Revenue less taxes and other duties, e.g. VAT, energy tax, alcohol & tobacco duties, etc.) - The sizing criteria for Head of Organisation positions in Non-sales organisations is based on the amount of “Operating Budget” that the incumbent is responsible for. (Operating Budget is defined as an expense incurred in transacting normal business operations. Operating expenses include administrative and selling expenses but exclude interest, taxes and cost of goods sold.)

Step 3. Determine the appropriate Career Levels of your Head of Organisation positions using the relevant job sizing criteria shown in Table 2.

Step 4. Determine the Career Levels of your Functional Management positions (based on relativity to the relevant Head of Organisation

positions) 4.1. The determination of the Career Levels for these positions is driven by the relativity to the Head of Organisation position that they report to,

for example: - Where a Head of Organisation position is assessed using the job sizing criteria as Career Level M7 (Large Responsibility), the Functional



Management positions reporting to this Head of Organisation should be matched to M6 - Where a Head of Organisation position is assessed using the job sizing criteria as Career Level M6 (Medium Responsibility), the Functional Management positions reporting to this Head of Organisation should be matched to M5 - Where a Head of Organisation position is assessed using the job sizing criteria as Career Level M5 (Small Responsibility), the positions reporting to this Head of Organisation should be matched to benchmark positions at M4. (Please note, there are no M4 positions within the Functional Management category, therefore you will need to locate an appropriate benchmark from within the benchmark position grid (see Section C).

4.2. In addition to this, companies need to ensure there is consistency with their internal grading structure

Table 2: Sizing Criteria for Head of Organisation Positions

POSITION RESPONSIBILITY: Large Medium Small

Management Career Level M7 M6 M5

Position Code 10.110.37 10.110.36 10.110.35

ORGANISATION TYPE: Sales CRITERIA: Position Revenue Target

Hardware / Telco > USD 600 million USD 100 – 600 million < USD 100 million

Software > USD 300 million USD 100 – 300 million < USD 100 million

Consulting / Professional Services > USD 200 million USD 50 – 200 million < USD 50 million

ORGANISATION TYPE: Non-sales CRITERIA: Operating Budget

Manufacturing / Hardware R&D / Semiconductor > USD 300 million USD 50 – 300 million < USD 50 million

Software R&D > USD 150 million USD 50 – 150 million < USD 50 million

Business Process Outsourcing (BPO) > USD 100 million USD 25 – 100 million < USD 25 million

Definitions: “Position Revenue Target” is defined as the amount of Net Sales Revenue that the incumbent is responsible for. “Net Sales Revenue” is the Gross Sales Revenue, less tax or other duties, e.g. VAT, energy tax, alcohol & tobacco duties, etc. “Operating Budget” is defined as an expense incurred in transacting normal business operations. Operating expenses include administrative and selling expenses but exclude interest, taxes and cost of goods sold.

Step 5. Follow the Hi-Tech Survey career level position description framework to complete the job matching of all other positions

5.1. When matching the positions in your organisation to the survey benchmark positions (below Functional Management) you should follow these steps: - Identify the relevant Function (e.g. Finance & Accounting) - Identify the relevant Sub-function (e.g. Audit) - Select the appropriate Career Stream and Career Level



- Locate the relevant Benchmark Position Code

Table 3: Company Grading / Career Level Correlation Table (Example Only)

Finance and Accounting Benchmark Position Grid

Career Level Finance Accounting Audit Tax

M5 11.100.35 Head of Finance

11.200.35 Head of Accounting

11.300.35 Head of Audit

11.400.35 Head of Tax

M4 11.101.34 Finance – Senior Manager

11.201.34 Accounting – Senior Manager

11.301.34 Audit - Senior Manager

11.401.34 Tax - Senior Manager

M3

11.101.33 Finance - Manager

11.121.33 Financial Planning - Manager

11.201.33 Accounting – Manager

11.301.33 Audit – Manager

11.401.33 Tax - Manager

M2 11.122.32 Financial Planning - Supervisor

11.202.32 Accounting – Supervisor

11.302.32 Audit - Supervisor

11.402.32 Tax - Supervisor

M1 11.122.31 Financial Planning - Team Leader

11.202.31 Accounting - Team Leader N/A N/A

I6 N/A N/A 11.303.26 Auditor – Preeminent

11.403.26 Tax Analyst – Preeminent

I5 11.125.25 Financial Analyst - Expert

11.203.25 Accountant – Expert

11.303.25 Auditor – Expert

11.403.25 Tax Analyst – Expert

I4 11.125.24 Financial Analyst - Specialist

11.203.24 Accountant – Specialist

11.303.24 Auditor - Specialist

11.403.24 Tax Analyst - Specialist

I3 11.125.23 Financial Analyst - Senior

11.203.23 Accountant – Senior

11.303.23 Auditor - Senior

11.403.23 Tax Analyst – Senior

I2 11.124.22 Financial Analyst - Experienced

11.204.22 Accountant – Experienced

11.304.22 Auditor - Experienced

11.404.22 Tax Analyst - Experienced

I1 11.106.21 Finance Officer - Entry

11.206.21 Accountant – Entry

11.306.21 Auditor - Entry

11.404.21 Tax Analyst - Entry

1. Identify relevant Function 2. Identify relevant Sub-function

3. Select the appropriate Career Stream and Career Level

4. Locate the relevant Benchmark Position Code



Step 6. Apply your organisation’s grading / career level correlation consistently within your company and across all locations you participate in

the Hi-Tech Survey 6.1. Once the Head of Organisation positions have been classified based on the job sizing criteria (see Table 2), survey participants should then

match their remaining positions to the survey by consistently applying their internal grading structure as it correlates to the relevant survey career levels

6.2. Example (see Table 4): If the Head of Organisation for a company has been evaluated and matched at M6 (e.g. company grade 10), then the positions that report to this position should be matched at the next level down in the survey framework i.e. M5. The survey participant should check this against their grade correlation with the Hi-Tech TRD Career Level framework. It is expected that if a company has their grade 9 positions reporting to their grade 10 positions and they matched their grade 10 positions to M6, that they would then match their grade 9 positions to M5 in the survey.

6.3. This alignment should be applied consistently for all submissions to the Hi-Tech TRD in all locations across Asia Pacific.

Table 4: Company Grading / Career Level Correlation Table (Example Only)

Mercer Hi-Tech TRD Career Levels Survey Participant Internal Grade Structure

M7: “Management Level 7” Grade 11







I6: Preeminent Grade 9/10

I5: Expert Grade 8

I4: Specialist Grade 7

I3: Senior Grade 6

I2: Experienced Grade 5

I1: Entry Grade 4



Job Coding Each survey benchmark position has a unique Position Code. When reviewing position descriptions and contributing data, this Position Code is the key reference. The following diagram illustrates the Position Code format used in the Hi-Tech TRD.

84.015.34

Mercer Position Code

Career Streams: 1 = Para-professional 2 = Individual professional 3 = Management

Career Levels: 36 = M6: “Manager Level 6” .35 = M5: “Manager Level 5” .34 = M4: “Manager Level 4” .33 = M3: “Manager Level 3” .32 = M2: “Manager Level 2” .31 = M1: “Manager Level 1” .26 = Preeminent .25 = Expert .24 = Specialist .23 = Senior .22 = Experienced .21 = Entry .13 = Senior .12 = Experienced .11 = Entry



Frequently Asked Questions Question 1: What is the recommended job matching process?

The most significant aspect of the job matching process is the need to first size the Head of Organisation positions, then to determine the Career Levels of the Functional Management positions (based on relativity to the Head of Organisation positions). (Please see page 8.)

Question 2: How should the job sizing criteria for Head of Organisation positions be applied?

Table 2 on page 9 shows the job sizing criteria for Head of Organisation positions for both Sales organisations and Non-sales organisations. Position revenue target is used to assess roles within sales organisations and operating budget is used to assess roles within non-sales organisations. The same criteria applies to all head of organisation roles across "developed" and "emerging" markets. To use the criteria, survey participants will need to: Identify all the Head of Organisation positions in the company and their scope of responsibility Identify the relevant organisation type (sales or non-sales) Determine the relevant industry sector / criteria grouping Identify the “position revenue target” or “operating budget” for each of the Head of Organisation positions Companies should follow the "hard criteria" outlined in Table 2 when completing their job matching. If a company has Head of Organisation positions for several different business units, they should use the criteria that correspond to the respective business unit. For example, if a company has a head of organisation position for their software business then they should use the software sector criteria to assess this position. If the same company has a head of organisation position for their consulting business then they should use the consulting / professional services sector criteria to assess this position. Companies are also advised to consider the internal relativities when determining how they will match their jobs to the survey benchmark positions and apply a consistent job matching correlation between their job grade structure and the Hi-Tech TRD career levels. Where inconsistencies arise between the job sizing criteria and internal relativities, the external sizing criteria are expected to prevail i.e. be the dominant principle.

Question 3: What are the industry sub-sector groupings and how should they be used?

For Sales organisations, the job sizing criteria (position revenue target) have been designed with the following groupings: Hardware / Telecommunications, Software and Consulting / Professional Services. For Non-sales organisations, the job sizing criteria (operating budget) have been designed with the following groupings: Manufacturing / Hardware R&D / Semiconductor, Software R&D and Business Process Outsourcing (BPO). Survey participants should use the job sizing sector criteria that most aligns to the business responsibilities of the Head of Organisation position being evaluated, e.g. if the position responsibilities predominantly relate to a software business, then participants should use the software sector criteria. (Please refer to Table 2 on page 9)



Question 4: Does the criteria in the job sizing table refer to the Head of Organisation’s individual revenue / budget responsibility or to the organisation’s revenue / budget?

The revenue criteria are “position revenue target” figures, therefore the criteria refers to the revenue responsibility of the position or incumbent. The same applies in the case of operating budget. For example, if the head of organisation position being evaluated is responsible for the total revenue of 3 countries (e.g. country 1: US$100mil, country 2: US$75mil and country 3: US$125mil) then the position revenue target would be the total revenue of those 3 countries (US$300mil). If the head of organisation position is responsible for the total revenue of a single country (e.g. country 1: $100mil) then the position revenue target would be the revenue for that country (US$100mil). The same approach applies to revenue responsibilities in line-of business or matrix management type organisation structures. For example, if the head of organisation position is responsible for the total revenue of 2 business units (e.g. business unit A: $50mil, business unit B: $50mil) then the position revenue target would be the total revenue of those 2 businesses (US$100mil). The same approach also applies for combinations of geographic and business unit revenue responsibilities.

Question 5: Does the criteria in the job sizing table refer to the Head of Organisation’s current responsibility or some expected responsibility in the future?

When assessing the level of their Head of Organisation, survey participants should use the revenue target / operating budget figures of their current fiscal year. In cases of position responsibilities within emerging markets, companies may use anticipated revenue/ operating budget figures up to 1 year in advance.

Question 6: Will the criteria in the job sizing table be updated over time to keep pace with changes in the market?

Yes, the criteria will be reviewed on a regular basis to ensure they remain relevant to the market.

Question 7: What reporting selections are available for the Head of Organisation positions in PayMonitor?

The Head of Organisation positions will be able to be selected individually by their position codes. They will also be able to be selected as a group of three positions and receive combined Head of Organisation data output. To obtain a more refined selection for any of these Head of Organisation positions, you will have the additional ability to filter the data by geographic responsibility (C,S,R,G); Organisation Type (Sales, Non-Sales); or Head of Organisation Type (General Manager, Business Unit Head).

Question 8: Both my Asia Pacific Regional Head and my Country General Manager for Hong Kong are located in our Hong Kong office. The country operating budget for Hong Kong is USD200 million. Our company is in the Semiconductor sector and we have operations across 13 countries in Asia. How should I match these executive positions?

Based on the sizing criteria (see Table 2 on page9), your General Manager for Hong Kong would be considered to have “medium” responsibilities, thus you would match this role to a Head of Organisation at the M6 level. The career level of your AP Regional Head should be assessed based on the total operating budget for the region. Remember, you are looking at the revenue or operating budget that the position is responsible for in order to determine whether to classify it as an M7, M6 or M5 level. In addition to this, companies need to ensure there is consistency with their internal grading structure.



Question 9: We have a Head of Organisation who is responsible for one country (Malaysia) and is matched at the M5 level. We also have a Sales Manager who is responsible for three countries (Malaysia, Thailand and Singapore) and who has functional reporting to this Head of Organisation position as well as to the Regional Sales Manager. Should we match the Sales Manager position to an M5 or to an M4?

Job matching needs to take into account two things: 1) the job sizing criteria and 2) the company's internal grading as it correlates to the Mercer Hi-Tech TRD career levels. The first step for companies in matching their jobs is to classify the Head of Organisation position as either M7, M6 or M5. This should be done using the Head of Organisation job sizing criteria (see Table 2 on page9 ), Next, survey participants should consider the alignment of their internal grading structure to the Mercer career levels. In this example, if the Head of Organisation is assessed at M5, then the Sales Manager position reporting to it is likely to be at a lower internal grade and therefore may be matched to M4 in the Survey. It is also possible that due to the broader responsibilities of the Sales Manager, your internal grading structure may grade this role at the same level as the Head of Organisation. In this case, you may consider matching to M5 to maintain consistency of job matching between your grade structure and the Survey career level framework.

Question 10: My company has both our regional office and local office located in the same city. In this case, should we use the revenues for Asia Pacific as a whole or just the country operations to determine the size of the Head of Organisation position?

Survey participants are required to provide revenue (or operating budget) responsibility for each Head of Organisation position they match. The relevant figure is the revenue that is specific to the position. If the position is responsible for the region, then use region revenue. If the position is responsible for the country, then use the country revenue. If the position is responsible for a combination of countries or lines of business, then use the sum of that revenue. The criteria are designed to be used for all circumstances.



B. Career Level Descriptions



Management Career Stream Roles in the Management career stream are those that have people supervisory responsibility. Roles in this career stream range from Team Leader/Supervisor through to Head of Organisation.

Management Career Levels





M3: “Management Level 3” (Manager)

M2: “Management Level 2” (Supervisor)

M1: “Management Level 1” (Team Leader)



Head of Organisation (M7 / M6 / M5)

Role dimensions Descriptor

Role Description Responsible for the long-term strategic planning of the organisation. Monitors achievement of operational and financial results. Also responsible for growth and diversification to accomplish the vision of the organisation. Leads the organisation to develop, implement and achieve its mission, vision and goals. Manages and directs a business division or divisions within a large diversified organisation. Typically supervises both sales and marketing and operations and may be responsible for divisional accounting, procurement, HR, engineering and/or financial functions. May be at M7, M6 or M5 level depending on size of revenue or operating budget responsibility (refer: Table 2)

Key Characteristics The most senior executive position responsible for managing the overall operations of the organisation. Has line functions and support functions reporting into it. May be a geographical head or a line of business head

Geographic Responsibility

Global, Multi-Region, Regional, Sub-Regional or Country

Years Experience > 20 years

Example Positions President, CEO, General Manager, Managing Director, VP Asia Pacific, Head of Business



Functional Management (M6 / M5)


Description Leads, directs and manages a particular function within the organisation. Formulates and implements business strategies that have a medium to long-term impact on the organisation. Most senior role within the functional group.

Key Characteristics Part of the executive team; helps to determine the strategic direction of their functional area within their scope of operation. Typically is responsible for two or more sub-functions within the organisation; has head of sub-functions reporting to it. Develops and implements strategies and plans that will impact the long-term performance and competitiveness of the organisation overall. Involves the comprehensive integration and coordination of major line of business or staff functions. May be at M6 or M5 level depending on the level of the Head of Organisation role which the Function Head reports to.


Regional, Sub-Regional or Country


Example Positions APAC Head of Human Resources; APAC Chief Financial Officer; APAC Head of Information Technology



M5: Management Level 5


Description Responsible for the operation of a single sub-function (e.g. Treasury, Recruitment, Legal, Market Research, Customer Engineering, etc) Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the Function Head. Designs, develops and implements operating policies, strategies and tactics that may involve the interpretation and application of broad policy guidelines

Key Characteristics Deep understanding of how their sub-function relates to the other sub-functions and the business as a whole. Focus is on medium to long term planning. May be part of the executive team. Helps to determine the strategic direction of their functional area within their scope of operation. Decisions made can impact entire organisation. Typically has Management at levels M3 or M4 and/or Individual Professionals at levels I4 or I5 reporting to it.


Sub-Regional or Country


Example Positions APAC Head of Compensation & Benefits



M4: Management Level 4


Description The most senior manager in their sub-function or function within a single country typically. Given the dynamic industry landscape this role may not always be limited to a single country. Reports to either Sub-Function Heads or Function Heads who may or may not be located in the same country as they are. Manages and leads a team through professional standard knowledge of all job areas within a function. Practical experience in several functional areas or businesses or concentrated knowledge of a particular discipline. Identifies problems and analyses complex issues to significantly improve, change or adapt existing methods and techniques. Provides a third level of management to a group of one or more teams within a function, which in turn could comprise a combination of professionals, technical and administrative staff. Accountable for budget and policy recommendations and implementation, career development of others, as well as medium-term planning.

Key Characteristics Managers cannot go beyond this level unless they have responsibilities that encompass a sub-region or region. Tactical role which provides a marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit overall results Involved in developing strategies, may have profit and loss responsibility. Impact of the decisions they make and the work they perform is likely to be restricted to a single country or small sub region (eg. 2 or 3 countries in ASEAN) . May have involvement in or lead some regional projects, but this is not the dominant part of their role. Time is split between operational and strategic activities. Reports to the executive team within the country or to the functional/sub-functional leadership team for the region. Typically is a manager of level M3 managers.


Typically Single Country but there may be some roles that involve small sub region


Example Positions Country Human Resources Manager, Country Finance Manager, Country Business Unit Manager or Human Resources Manager South East Asia , Finance Manager South East Asia, Business Unit Manager South East Asia



M3: Management Level 3 (Manager)


Description First level of full people management - leads a team through expertise in most or all areas within a function or mastery of a specific professional discipline Tactical role which provides a marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit overall results Provides a second level management to a group of one or more teams led by a supervisor/team leader which in turn could comprise a combination of professional, technical and administrative staff. Identifies problems and significantly improves, changes or adapts existing methods and techniques.

Key Characteristics Reports to either level M5 or level M4 Manager. Focus is on implementation and control rather than policy and strategy development. Impact of decisions made is short-term in nature and restricted to a single country. Decisions typically impact within the sub-function only. May have small to medium profit and loss responsibility May have involvement in regional projects, but as a team member rather than project leader.


Single Country


Example Positions HR Manager, Finance Manager



M2: Management Level 2 (Team Leader / Supervisor of Professionals)


Description Leads a team through application of deep knowledge of one job area or broad knowledge of several job areas. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures.

Key Characteristics Provides first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Typically requires a degree or comparable experience and acumen. Typically has no direct budget responsibility. Typically does not have hire/fire authority. Work-group/team focus. Reports to Manager at M3 or M4.


Single Country


Example Positions Customer Service Supervisor, Administration Manager



M1: Management Level 1 (Team Leader / Supervisor of Para-Professionals)


Description Lead a team through the application of broad knowledge of one job area or basic knowledge of several related job areas. Operational role, responsible for setting objectives and delivering results that have a direct impact on the achievement of results within the job area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. Checks and corrects problems that are not immediately evident in existing systems or processes.

Key Characteristics Provides first level management to a work team that comprises para-professional staff. Typically requires relevant training certificate or basic trade qualifications. Typically has no direct budget responsibility. Typically does not have hire/fire authority. Work-group/team focus. Reports to Manager at M3 or M4. Typically promoted from the Para-professional career stream.


Single Country


Example Positions Technical Team Leader, Call Centre Team Leader



Individual Professional Career Stream Roles in the Individual Professional career stream are those that tend to require a degree or full trade qualification or equivalent. Roles in this career stream have no supervisory responsibility although may provide mentoring and coaching to less experienced staff. Refer to the “Career Levelling Decision Tree” for guidance on which level to match your individual professionals.

Individual Professional Career Levels

I6: Preeminent

I5: Expert

I4: Specialist

I3: Senior

I2: Experienced

I1: Entry



Career Levelling Decision Tree



I6: Preeminent


Description Acknowledged as a thought leader and expert in the field of specialization within the industry, at a national and international level. Recognized internationally as a leader and contributor to the body of knowledge within area of expertise. Superior in excellence, he/she speaks at national and international forums.

Key Characteristics Leading authority in the field of expertise and the final point of consultation in the most complex problems, both within and outside the organization. Recognized by other experts in the field. Has in depth knowledge and expertise in a given field and broad understanding of the inter-relationships of various associated fields. Provides thought leadership to drive innovation, identify advances/opportunities, adopt new methodologies and facilitate breakthroughs for your organization. Keeps abreast on the rapid evolution in the field of expertise. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results.


Global, Multi Region


Example Positions Fellow, Principal, Scientist



I5: Expert


Description An acknowledged expert in their field within your organisation. Recognised as an expert in their field within the Industry outside your organisation; when compared amongst the largest and highest profile of your competitors. Identifies and resolves technical or business issues which have impact that is company wide and long term in nature

Key Characteristics Has capability to make breakthroughs in thought, theory or practice that has the impact of delivering innovation that creates competitive advantage for your organisation. Capacity to predict and position the organisation to meet future challenges. Able to identify problems, analyse complex issues and significantly improve, change or adapt existing methods and techniques. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.


Regional, Sub-Regional or Country


Example Positions Principal Consultant



I4: Specialist


Description Recognised as among the most experienced and knowledgeable resources in their field of expertise within your organisation. Leads projects of significant organisational profile within their field of expertise. Identifies and resolves highly complex or specialised issues that may require departures from traditional approaches and the establishment of new techniques and processes.

Key Characteristics Able to represent your organisation externally on specialised matters with customers with a level of authority that would distinguish your organisation as a thought or technology leader in the industry. Able to identify problems, analyse complex issues and significantly improve, change or adapt existing methods and techniques. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.


Sub-regional or Country


Example Positions Chief Engineer and other senior technical positions, Chief Accountant, Financial Controller



I3: Senior


Description Regularly leads important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.

Key Characteristics At this level, the incumbent would be expected to be capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Demonstrates a degree of flexibility in resolving problems/issues that attest to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Able to identify problems and significantly improve, change or adapt existing methods and techniques


Single Country

Years Experience > 6 - 8 years

Example Positions Senior Research Officer, Senior Systems Analyst, Senior Engineer recognised as specialised in a particular discipline



I2: Experienced


Description Incumbent has gained significant previous work experience within the organisation (or externally) to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues and risks; seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area.

Key Characteristics Works under limited supervision. Able to identify problems and significantly improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full proficiency in the field of specialisation. Has sufficiently well developed skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges and problems within their field of specialisation.


Single Country

Years Experience > 4 – 5 years

Example Positions Engineer, HR Officer, Financial Accountant



I1: Entry


Description Position is able to apply broad knowledge of one professional discipline or advanced knowledge of specific technical/operational practices. Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives.

Key Characteristics Entry level position. Works under close supervision.


Single Country

Years Experience Limited to no prior work experience

Example Positions Graduate engineer, entry level accountant, business analyst, systems administrator



Para-professional Career Stream Roles in the Para-professional career stream are those that tend to be unskilled or semi-skilled. Roles in this career stream have no supervisory responsibility although may provide mentoring and coaching to less experienced staff.

Para-Professional Career Levels

P3: Senior

P2: Experienced

P1: Entry



P3: Senior


Description Possesses broad or advanced knowledge within a specialised discipline of commercial, technical, trades or office operations. Typically requires relevant training certificate or basic trade qualifications. Identifies problems and adapts and enhances working methods in own role without the benefit of defined procedures. Understands and considers other disciplines and job areas. May coach or instruct other paraprofessional roles. Delivers own output according to specific operational targets. Influences the course of action that determines the achievement of results.

Key Characteristics Third level position requiring extensive experience. Individual contributor; works independently. Adequately prepared to move into a Team Leader / Supervisor role.


Single country

Years Experience >3 years

Example Positions Executive Assistant; Senior Technical Officer



P2: Experienced


Description Possesses specialised knowledge of specific commercial, technical, trades or office operations areas Checks and corrects problems that are not immediately evident in existing systems or processes. Understands and considers other disciplines and job areas.

Key Characteristics Second level position requiring some experience. Individual contributor; works under limited supervision. Delivers own output following a broad framework or according to specific operational targets.


Single country.

Years Experience 1 – 3 years

Example Positions Administration Assistant, Payroll Officer, Technical Officer



P1: Entry


Description Possesses basic knowledge of specific commercial, technical, trades or office operations areas requiring minimal or no post-school qualifications. Makes minor changes and checks for problems in existing techniques, procedures, services or products.

Key Characteristics Entry level position requiring no prior experience. Individual contributor; works under close supervision. Delivers own output by following defined procedures/processes under close supervision and guidance.


Single country

Years Experience 0 – 1 year

Example Positions Office Assistant, Data Entry Clerk, Cleaner



C. Position Descriptions



TOP EXECUTIVE Position Title Code Top Executive Common Duties and Responsibilities Scope Head of Organisation (Large Responsibilities)

10.110.37 Overall responsibility for long-term strategic planning of the organisation. Responsible for business growth and diversification to accomplish the vision of the organisation. Leads the organisation to develop, implement and achieve its mission, vision and goals. Monitors achievement of operational and financial results. Responsible for the annual and long term plan profitability and competitiveness. Reporting relationship is typically 1 to 3 steps from the global CEO of the organisation. Responsible for whole of organisation/business including support functions such as Finance, HR, IT, Admin, etc. on a direct “hard-line” basis (may be on "dotted-line" basis for Business Unit Head).

C, S, R, G

Head of Organisation (Medium Responsibilities)


C, S, R, G

Head of Organisation (Small Responsibilities)


C, S, R, G



FUNCTIONAL MANAGEMENT

Position Title Code Functional Management Common Duties and Responsibilities Scope M6 Operations Executive M5 Operations Executive

10.202.36 10.202.35

Second highest management position responsible for the daily management and co-ordination of the overall operation of the organisation. Assumes an active role in the development and implementation of long-range plans, objectives, policies, standards and schedules. Assumes responsibility for the overall administration of the organisation in the absence of the General Manager.

C, S, R, G

M6 Finance & Accounting Executive M5 Finance & Accounting Executive

11.000.36 11.000.35

Formulate strategies, policies and procedures, including sales, costing, tax, asset, budget, credit and cash flow management. Manage financial resources to ensure healthy cash flow and control balancing of foreign exchange. Direct timely and accurate preparation of profit and loss account, balance sheet, standard and special management reports, providing financial analyses and recommendation for management decision. Ensure internal and legal compliance.

C, S, R, G

M6 Information Technology Executive M5 Information Technology Executive

12.000.36

12.000.35

Lead IT function; assess company’s IT needs based on user requirements and recommend hardware and software applications; direct information strategy and service to meet business requirements, including training and upgrading of information systems/technology knowledge and skills of all staff members to improve productivity through information systems. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

C, S, R, G

M6 Human Resources Executive M5 Human Resources Executive

13.000.36 13.000.35

Responsible for the strategic plan of the human resources function. In charge of recruitment, training & development, compensation, staff welfare and facilities; formulate policies and supervise policy and legal compliance. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

C, S, R, G

M6 Legal Executive M5 Legal Executive

14.100.36 14.100.35

Lead the legal function of an organisation. Responsible for the delivery and administration of legal services to ensure the issues of risk and governance within the business are aligned to corporate goals. Review and evaluate proposals, action plans and other situations that may have legal impact and determine pertinent course of action as required. May also be in charge of the judicial process of company business in different fields of law.

C, S, R, G

M6 Sales & Marketing Executive M5 Sales & Marketing Executive

16.000.36 16.000.35

Lead the Marketing and Sales function. Develops marketing and sales strategy to increase market share and profitability. Organises and controls implementation of marketing and sales tactics. Handles major sales and negotiation; appoints both agents and distributors and works with them. May also be responsible for developing new business, either by introducing new products or by entering new markets.

C, S, R, G

M6 Marketing Executive M5 Marketing Executive

16.100.36 16.100.35

Lead the marketing department; direct marketing strategy on product positioning, market penetration and pricing. Is also responsible to establish the medium and long range planning process and the new business programs if any. Develops, communicates and implements the strategic direction of the entire marketing operation. Regularly leads important regional initiatives. Has ultimate accountability for the function and provides the highest level of advice and recommendations to the general manager or global function head.

C, S, R, G

M6 Sales Executive M5 Sales Executive

16.200.36 16.200.35

Lead the entire sales operation. Develops and implements all business and organisation strategies, including assign territory or products; formulate sales strategy; develop sales forecast, budget & manpower plans; responsible for the achievement of sales goals. Direct the sales force to achieve sales target; pursue major prospects; lead in major negotiations; ensure the operation is according to company mission & vision by monitoring the application of operating standard procedure.

C, S, R, G

M6 Customer Service Executive M5 Customer Service Executive

16.520.36 16.520.35

Lead Customer Service function. Responsible for setting up policies and procedures in the provision of support to clients consistent with contractual obligations. May also be responsible for developing and overseeing the implementation of support strategies as business revenue stream. Integrates the operations of all elements of technical and non-technical, field and service centre support operations.

C, S, R, G

M6 Sales Operations Executive M5 Sales Operations Executive

16.610.36 16.610.35

Direct the Sales operations function to ensure maximum contribution to facilitating the achievement of the regional sales revenue and development of sales strategies to grow market share and revenue which include resource planning and allocation. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives.

C, S, R, G



Position Title Code Functional Management Common Duties and Responsibilities Scope M6 Supply & Logistics Executive M5 Supply & Logistics Executive

21.000.36 21.000.35

Lead the Supply & Logistics function. Accountable for all material control and planning, logistics and procurement. Establishes objectives, policies, standards and schedules to ensure quality and quantities required at the best cost and delivery conditions. May also be responsible for production planning and control as well as development of reliable suppliers.

C, S, R, G

M6 Research & Development Executive M5 Research & Development Executive

19.000.36

19.000.35 Responsible for leading the Research and Development function with the objective of developing or improving designs and company product specifications. Defines and initiates the development of projects that have substantial benefits to current and future business. C, S, R, G

M6 Applications Development Executive M5 Applications Development Executive

80.123.36

80.123.35

Direct and control the organisation’s internal application development activities. Ensure interoperability between existing and planned applications and develop standards and guidelines so that business requirements, applications and technology platforms are fully aligned. Undertake long terms planning in conjunction with other senior IT managers and carry out investigations to ensure that the selection of development tools and methodologies will deliver optimal ROI.

C, S, R, G

M6 Consulting Executive M5 Consulting Executive

80.124.36 80.124.35

Responsible for the leadership of the entire consulting function. May be sometimes referred to as a director or partner. Will typically set the overall strategy for the consulting offering within the business and may be recognised both within and outside the organisation as a thought leader.

C, S, R, G

M6 IT Outsourcing Executive M5 IT Outsourcing Executive

81.300.36 81.300.35

Responsible for the leadership of the entire outsourcing function. Oversees the entire outsourcing spectrum from engagement process through delivery and client management. C, S, R, G

M6 Engineering Executive M5 Engineering Executive

80.163.36 80.163.35

Typically overseas the entire engineering functions within the organisation. The role typically provides technical and management leadership to an engineering group of one or more teams which in turn could comprise a combination of professional engineers, technical and administrative staff. The senior manager's focus is on budget and strategy setting and accountability and career development of others, medium-to long term planning.

C, S, R, G

M6 Manufacturing Executive M5 Manufacturing Executive

80.171.36 80.171.35

Lead the entire manufacturing function and production processes in order to establish quality and productivity standards and ensure these are met. Assures compliance of the manufacturing standards of the company. Determines the overall strategy for the manufacturing and production operations.

C, S, R, G

M6 Call Centre Executive M5 Call Centre Executive

99.000.36 99.000.35

Lead the call centre function of an organisation. Formulate strategies, policies and procedures for Call Centre function. Major role in the direction and management of all areas of Call Centre. Ultimate responsibility for the performance of the function. Provides the highest level of advice and recommendations to the general manager and other function heads.

C, S, R, G

M6 BPO Executive M5 BPO Executive

99.100.36 99.101.35

Lead the back-end processing operations (BPOs) of an organisation. Formulate strategies, policies and procedures for BPOs function. Major role in the direction and management of all areas of BPOs. Ultimate responsibility for the performance of the function. Provides the highest level of advice and recommendations to the general manager and other function heads.

C, S, R, G

M6 Training Executive M5 Training Executive

99.140.36 99.140.35

Lead the training & development function of an organisation. Formulate strategies, policies and procedures for training & development function. Major role in the direction and management of all areas of training & development. Ultimate responsibility for the performance of the function. Provides the highest level of advice and recommendations to the general manager and other function heads.

C, S, R, G

M6 Remote / Offshore Infrastructure Support & Management Executive M5 Remote / Offshore Infrastructure Support & Management Executive

99.170.36

99.170.35

Lead the infrastructure support & management function of an organisation. Formulate strategies, policies and procedures for the infrastructure support & management function. Major role in the direction and management of all areas of the infrastructure support & management. Ultimate responsibility for the performance of the function. Provide the highest level of advice and recommendations to the general manager and other function heads.

C, S, R, G

M6 Telecommunications Engineering Executive M5 Telecommunications Engineering Executive

69.100.36

69.100.35

Leads the telecommunications engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of telecommunications engineering investments.

C, S, R, G



Position Title Code Functional Management Common Duties and Responsibilities Scope M6 Data Centre Executive M5 Data Centre Executive

99.432.36 99.432.35

Formulate operation plans, policies and procedures for Data Centre. Major role in the direction and management of all areas of Data Centre. Responsible for the data centre performance and provides advices and recommendations. Ensure delivery of services as per client requirements and control cost and manage vendors. Monitor and maintain uptime of facilities by minimising breakdowns and maximising process and system efficiencies.

C, S, R, G



ADMINISTRATION AND SECRETARIAL

Administration and Secretarial Function / Sub-function Descriptions

Office Administration

Responsible for performing clerical and general administrative support services to the business. Compiles and analyzes basic information for inclusion in reports or presentation materials. Liaisons with suppliers for purchases of items for staff and office maintenance etc. Receives and responds to routine correspondence. Schedules appointments, organizes and maintains papers and electronic files.

Note: There will be very few of these roles that are matched to the I4 or higher and M4 or higher levels for these functions. Please carefully review the Career Level descriptions before matching jobs in the Sub-function to the higher levels to ensure all criteria are met.

Typical titles include Administrative Assistant, Office Assistant, Administrative Support Assistant.

Secretarial

Responsible for performing secretarial and related support services for senior executive(s) in an organization. Composes general correspondence, memos, presentations and reports on behalf of senior executives. Answers telephone calls and takes messages. Coordinates meetings, appointments and makes travel arrangements.

Note: The I3 level can be used for the Secretary to GM role or equivalent. There will be very few of these roles that are matched to the I4 or higher and M4 or higher levels for these functions. Please carefully review the Career Level descriptions before matching jobs in the Sub-function to the higher levels to ensure all criteria are met.

Typical titles include Secretary.

Security

Responsible for providing security services for the business. Ensures personnel and property protection. Recommends and implements procedures and systems for visitor control, employee identification, secure & safe shipment of company products and safeguard of organization’s facilities, equipment, materials and employee property. Identifies, investigates and resolves security breaches.

Note: There will be very few of these roles that are matched to the I4 or higher and M4 or higher levels for this function. Please carefully review the Career Level descriptions before matching jobs in the Sub-function to the higher levels to ensure all criteria are met.

Typical titles include Security Officer, Safety and Security Officer.



Office Administration

Career Level Position Title Code Office Administration Common Duties and Responsibilities

M5 Head of Office Administration

15.000.35 Lead the administration department. Develop long-term strategic planning to achieve the company’s long-term objectives. Requires a thorough working knowledge of company policies and practices.

M4 Office Adm. Senior Manager

15.001.34 Assist the head of office administration in covering facilities, maintenance, leasing, insurances, office equipment and supplies purchased and the related.

M3 Office Adm. Manager 15.001.33 Highly experienced head of all office services covering facilities, maintenance, leasing, insurance’s, office equipment and supplies purchased and the related.

M2 Office Adm. Supervisor

15.002.32 Supervise a team of support/administration staff in a range of aspects of office administration work.

M1 Office Adm. Team Leader

15.002.31 Supervise a team of Para-professional support/administration staff in a range of aspects of office administration work

I5 Senior Office Admin Officer II

15.003.25 Recognised for the highest level of technical expertise in undertaking range of administrative activities, including assisting management in developing related policies and procedures.

I4 Senior Office Admin Officer I

15.003.24 Applies highly developed specialist knowledge and skills in undertaking range of administrative activities, including assisting management in developing related policies and procedures.

I3 Office Admin. Officer – III

15.004.23 Under general supervision in providing support to a range of administrative activities, including getting contractors to carry out servicing to office equipments, facilities, adequate office supplies and so fore.

I2 Office Admin Officer II 15.004.22 Under limited supervision in providing support to a range of office administration work including getting contractors to carry out servicing to office equipments, facilities and the related.

I1 Office Admin Officer I 15.004.21 Under direct supervision in providing support to some aspects of office administration work, including getting contractors to carry out servicing to office equipments, facilities and the related

P3 Clerk III / Admin Assistant III

15.008.13 Highly experienced in providing support to some aspects of office administration work, including getting contractors to carry out servicing to office equipments, facilities and the related

P2 Clerk II / Admin Assistant II

15.008.12 Extended experience in providing support to some aspects of office administration work, including getting contractors to carry out servicing to office equipments, facilities and the related

P1 Clerk I / Admin Assistant I

15.008.11 Responsible for providing support to some aspects of office administration work, including getting contractors to carry out servicing to office equipments, facilities and the related



Secretarial

Career Level Position Title Code Secretarial Common Duties and Responsibilities

M2 Executive Secretary Team Leader II

15.501.32 Besides performing secretarial and administrative support, the position is responsible for a team of highly qualified secretaries in the organisation.

M1 Executive Secretary Team Leader I

15.501.31 Besides performing secretarial and administrative support, the position is responsible for a team of Para-professional staff (e.g. receptionist, junior secretaries) in the organisation.

I5 Senior Executive Secretary II

15.502.25 Performs secretarial and administrative assignments of a confidential nature for top management. Requires a detailed knowledge of organisational operations, procedures and staff. Regularly coordinates meetings and makes travel arrangements. Preparation and compilation of monthly reports for the region. Within guidelines, makes independent decisions regarding planning organising and scheduling work.

I4 Senior Executive Secretary I

15.502.24 Performs secretarial and administrative assignments of a confidential nature for top management. Requires a detailed knowledge of organisational operations, procedures and staff. Regularly coordinates meetings and makes travel arrangements. Within guidelines, makes independent decisions regarding planning organising and scheduling work.

I3 Executive Secretary III 15.503.23 Secretarial support to head of organisation or Director, may include translation; conversant in English; works independently and handle confidential information.

I2 Executive Secretary II 15.503.22 Performs a variety of clerical and secretarial duties. Requires a business or technical vocabulary and knowledge of organisation operations organisational procedures and staff. Makes independent decisions within established guidelines regarding planning organising and scheduling of work. May provide support for one to three professionals.

I1 Executive Secretary I 15.503.21 Performs a variety of clerical and secretarial duties. Makes independent decisions within established guidelines regarding planning organising and scheduling of work. May provide support for more than two managers.

P3 Senior Secretary 15.504.13 Performs a variety of clerical and secretarial duties. Makes independent decisions within established guidelines regarding planning organising and scheduling of work. May provide support for one to two managers.

P2 Secretary – Experienced

15.504.12 Secretarial support to Directors/General Manager; may include translation; conversant in English; works independently.

P1 Secretary - Entry 15.505.11 Secretarial support; conversant in English; works under close supervision.

P1 Receptionist 15.506.11 Handle phone calls, visitors, miscellaneous admin work; conversant in simple English.



Security Career Level Position Title Code Security Common Duties and Responsibilities

M5 Head of Security 15.360.35 Leads the security sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

M4 Security Senior Manager II 15.361.34

Responsible for developing, communicating and implementing the company’s security policies, procedures and programs. Involvement in or lead some regional projects, but this is not the dominant part of their role. Has ultimate accountability for the function and provides the high level of advice and recommendations to the general manager or global sub-function/function head.

M3 Security Senior Manager I

15.361.33 Highly experienced Security Manager. Responsible for developing and implementing the company's security policies, procedures and programs. Establishes a security program to ensure personnel and property protection. Recommends and implements procedures and systems for visitor control, employee identification and safeguard of company facilities, equipment, materials and employee property.

M2 Security Manager 15.361.32 Responsible for developing and implementing the company's security policies, procedures and programs. Establishes a security program to ensure personnel and property protection. Recommends and implements procedures and systems for visitor control, employee identification and safeguard of company facilities, equipment, materials and employee property.

M1 Chief of Security 15.363.31 Coordinate security personnel and inspection scheduling, implement and monitor company's security policies, procedures and programs to ensure personnel and property protection.

I5 Senior Security Officer II

15.365.25 Recognised for the highest level of technical expertise in undertaking security operations, include conducting investigations, review the existing security procedures and policies and maintains plant and office physical security, automated security systems and employee identification card system. Assist management in implementing security programs.

I4 Senior Security Officer I

15.365.24 Applies highly developed specialist knowledge and skills in undertaking security operations, include conducting investigations, review the existing security procedures and policies and maintains plant and office physical security, automated security systems and employee identification card system. Assist management in implementing security programs.

I3 Security Officer III 15.366.23 Under limited supervision carries out security procedures, include conducting investigations. Maintains plant and office physical security, automated security systems and employee identification card system. Undertakes administration work such as submitting reports to management.

I2 Security Officer II 15.366.22 Under general supervision in carrying our security procedures, include maintains plant and office physical security, automated security systems and employee identification card system. Undertake administration work such as submitting reports to the management.

I1 Security Officer I 15.366.21 Under direct supervision, maintains plant and office physical security, automated security systems and employee identification card system. Might include administration work.

P3 Security Guard - Highly Experienced

15.369.13 Highly experienced in undertaking security operations for securing of company’s property and assets. Observe incoming and outgoing people from the property to ensure security.

P2 Security Guard – Experienced

15.369.12 Extended experience in ensuring the security of company’s property and assets. Observes incoming and outgoing people from the property to ensure security.

P1 Security Guard – Entry 15.369.11 Responsible for security of company’s property and assets. Observe incoming and outgoing people from the property to ensure security.



Administration and Secretarial Benchmark Position Grid

Administration and Secretarial Benchmark Position Grid

Career Level Office Administration Secretarial Security

M5 15.000.35 Head of Office Administration N/A 15.360.35

Head of Security

M4 15.001.34 Office Admin - Senior Manager N/A 15.361.34

Security - Senior Manager II

M3 15.001.33 Office Admin - Manager N/A 15.361.33

Security - Senior Manager I

M2 15.002.32 Office Admin - Supervisor

15.501.32 Executive Secretary - Team Leader II

15.361.32 Security - Manager

M1 15.002.31 Office Admin - Team Leader

15.501.31 Executive Secretary - Team Leader I

15.363.31 Chief of Security

I6 N/A N/A N/A

I5 15.003.25

Senior Office Admin - Officer II 15.502.25 Senior Executive Secretary II

15.365.25 Senior Security Officer II

I4 15.003.24 Senior Office Admin - Officer I

15.502.24 Senior Executive Secretary I

15.365.24 Senior Security Officer I

I3 15.004.23 Office Admin - Officer III

15.503.23 Executive Secretary III

15.366.23 Security Officer III

I2 15.004.22 Office Admin - Officer II

15.503.22 Executive Secretary II

15.366.22 Security Officer II

I1 15.004.21 Office Admin - Officer I

15.503.21 Executive Secretary I

15.366.21 Security Officer I

P3 15.008.13 Clerk III / Admin Assistant III

15.504.13 Senior Secretary

15.369.13 Security Guard - Highly Experienced

P2 15.008.12 Clerk II / Admin Assistant II

15.504.12 Secretary - Experienced

15.369.12 Security Guard - Experienced

P1 15.008.11 Clerk I / Admin Assistant I

15.505.11 Secretary - Entry 15.506.11 Receptionist

15.369.11 Security Guard - Entry



APPLICATIONS DEVELOPMENT

Matching notes

All positions in the Applications Development job grouping can either be focused on INTERNAL applications development or EXTERNAL applications development. In instances where the focus is internal, applications are developed and used in-house. In instances where the focus is external, applications are developed with the intention of selling these applications to clients.

Applications Development Function / Sub-function Descriptions

Applications Development

Responsible for the design, development, testing, debugging and implementation of software applications or specialized utility programs in support of end users’ needs. Formulates and defines specifications for complex operating software programming applications, including commercial applications. Uses current programming languages and source code to develop, test and debug applications. Performs regular updates and recommends improvement to existing applications using engineering releases and utilities. Provides software support and establish technology standards for applications development. Expertise in applications programming languages (e.g. C, C++, Java, Python etc.).

Typical titles include Solutions Consultant, Software Engineer, Applications Developer.

Systems Software Engineering

Responsible for the development of systems software for a network and/or hardware environments. Designs, develops, tests, debugs and implements systems software in support of end users’ needs. Performs feasibility studies to develop software such as databases, operating systems, networks and utilities for hardware compatibility. Performs systems programming and systems support activities such as programming code, macros, utility programs and subroutines. Performs regular updates and enhance existing systems. Expertise in systems software programming.

Note: If the systems engineering job is for integration in an electro-mechanical system, match it to Engineering function: Integration Engineering.

Typical title includes Infrastructure Specialist, Systems Design Engineer, Systems Development Engineer.

Software Testing & Release#

Responsible for testing software applications or systems software. Develops and executes test plans and scripts designed to detect problems. Ensures the quality and success of various computing technologies. Performs work flow analysis, documents test results and recommends quality improvements. Works with Applications Development / Systems Software Engineers to resolve software defects and diagnose/improve product configuration for current and future modules. Conducts configuration management activities including control of initial release, version control and change management in support of new/current products. Well versed in scripting languages to automate software test cases.

Typical titles include Software Test Engineer, Software QA Engineer, Software Validation Engineer.

# Sub-function which has been moved beginning H1_2012 (refer to appendix for details)




User Interface Design Engineering##

Responsible for design, development, documentation, debugging and support of the user interface to have best possible user experience. Articulates, develops and models the end user experience including the visual design of the application, to make user interaction simple, efficient and consistent. Assesses and optimizes the performance of new and existing features by actively participating in usability testing & user research, and interpreting analytics data. Expertise in softwares like JavaScript, Flash, XML, HTML and CSS.

Note: If the User Interface design engineering job is in a gaming environment, match it to Interactive and Digital Media function: Game User Interface Design.

Typical titles include UI Engineer, UI Design Engineer.

Database Engineering##

Responsible for design, development, implementation and management of databases. Develops database architectures to address business requirements, ensuring system scalability, security, performance and reliability. Designs database applications such as interfaces, data transfer mechanisms and data partitions to enable efficient access of the generic database structure. Creates plans for architecture updates and integrates new systems with existing warehouse structure to refine performance/functionality. Generally has in-depth knowledge and expertise of database technologies, along with solid programming, design and system analysis skills.

Typical titles include Database Engineer, Database/DB/Data Architect.

Translation / Localisation

Responsible for the translation and integration of software, websites and technical documents into the local language. Analyses, designs and develops an infrastructure that facilitates a common interface for globalization and localization requirements. Performs and creates scripts, tools and language-specific character encodings to support international languages. Ensures accuracy and consistency in translations revisions of technical terms, terminology and methodologies. Maintains localization tools, including documentation and training/technical support for the localization process and recommends improvements as necessary. Expertise in language localization tools (e.g. WorldServer translation memories™, SDLX, Trados etc.).

Typical title includes Localization Engineer.

Technical Writing

Responsible for the development of a range of documentation including technical manuals, design specifications, user manuals and training materials. Researches and interprets technical specifications and business requirements by involving discussions with subject matter experts, and translates to user-friendly documentation. Performs regular reviews on technical documents to ensure documentations are current and adhere to quality standards. Expertise in proofreading and writing methodology.

Typical title includes Technical Writer, Document Control Specialist.

## New sub-function introduced in H2_2013




Cloud Computing – Software**

Responsible for the development of cloud applications for multiple computer operating systems including Windows, UNIX and several Linux-based variants. Designs, develops, tests, debugs and implements software cloud applications in support of end users’ needs. Defines applications’ specifications and ensures integration with various cloud platforms and infrastructure. Expertise in virtualisation technologies and programming languages (eg. C, C++, Java, Python, .Net etc).

Note: This sub-function is also known as Software-as-a-Service (SaaS) in the cloud computing industry.

Typical title includes SaaS Engineer.

Cloud Computing – Platform**

Responsible for the development of cloud platforms to support various applications. Designs, develops, tests, debugs and implements software cloud platforms in support of end users’ needs. Creates product roadmap, defines technical requirements and develops platform architecture. Evaluates and deploys cloud platforms to ensure smooth integration with cloud infrastructure. Expertise in virtualisation technologies, middleware and software systems programming.

Note: This sub-function is also known as Platform-as-a-Service (PaaS) in the cloud computing industry.

Typical title includes PaaS Engineer.

Cloud Computing – Infrastructure**

Responsible for the development of cloud infrastructure to host cloud applications, platforms and other user offerings/data. Determines infrastructure specifications and designs/develops large virtual infrastructure solutions in support of end users’ needs. Implements and tests infrastructure solutions using specialised infrastructure tools, techniques and technologies to support multiple cloud platforms. Ensures infrastructure scalability and security. Expertise in virtualisation technologies, servers, networks etc.

Note: This sub-function is also known as Infrastructure-as-a-Service (IaaS) in the cloud computing industry

Typical title includes IaaS Engineer.

** New sub-function introduced in H1_2012



Applications Development

Career Level Position Title Code Applications Development Common Duties and Responsibilities

M4

Applications Development Senior Manager

87.004.34 Highly experienced in the management of Applications Development sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Applications Development Manager

87.006.33 Manages the Applications Development sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Applications Development – Supervisor

87.007.32 Provides first level supervision to the team of Professionals in Applications Development sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the design and development of software applications or specialized utility programs that will enhance the organization’s/client’s ability to achieve strategic goals and targets.

I6 Applications Development – Preeminent

87.104.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Applications Development. Speaks at national and international forums. Identifies new opportunities or emerging technologies to implement new applications solutions. Recommends the adoption of new development methods and models in the Application Development field.

I5 Applications Development – Expert

87.105.25 Recognised for the level of technical expertise in the Applications Development within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Applications Development. Formulates and defines specifications for complex software applications. Uses current programming languages and source code to develop, test and debug complex applications. Performs regular updates and recommends improvement to existing applications using engineering releases and utilities.

I4 Applications Development – Specialist

87.106.24 Recognized as among the most experienced and knowledgeable resources in the Applications Development within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Applications Development.

I3 Applications Development – Senior

87.107.23 Experienced professional with well developed, proficient knowledge and skills in Applications Development. Operational in focus, may instruct or coach other professionals. Develops applications solutions from established programming languages and source code. Recommends improvement to existing applications using engineering releases and utilities.

I2 Applications Development – Experienced

87.108.22 Works independently under limited supervision and applies knowledge of subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to develop simple applications solutions. Second level professional with direct impact on results and outcome.

I1 Applications Development – Entry

87.109.21 First level Applications Development professional, representing the most common entry point into the organisation. Performs routine activities related to applications development. Focuses on learning and acquiring work skills/knowledge in the Applications Development field.



Systems Software Engineering

Career Level Position Title Code Systems Software Engineering Common Duties and Responsibilities

M5 Head of Systems Software Engineering

85.100.35 Leads the Systems Software Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Systems Software Engineering investments.

M4 Systems Software Engineering - Senior Manager

85.110.34 Highly experienced in the management of Systems Software Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Systems Software Engineering – Manager

85.115.33 Manages the Systems Software Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Systems Software Engineering – Supervisor

85.119.32 Provides first level supervision to the team of Professionals in Systems Software Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the design and development of systems software for a network and/or hardware environment. Develops systems software solutions that will enhance the organization’s/client’s ability to achieve strategic goals and targets.

I6 Systems Software Engineering - Preeminent

85.124.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Systems Software Engineering. Speaks at national and international forums. Identifies new opportunities or emerging technologies to implement new systems software solutions. Recommends the adoption of new development methods and models in the Systems Software Engineering field.

I5 Systems Software Engineering – Expert

85.125.25 Recognised for the level of technical expertise in the Systems Software Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Systems Software Engineering. Evaluates the current systems software environment and performs feasibility studies to develop software such as databases, operating systems, networks and utilities for hardware compatibility.

I4 Systems Software Engineering – Specialist

85.126.24 Recognized as among the most experienced and knowledgeable resources in the Systems Software Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Systems Software Engineering.

I3 Systems Software Engineering – Senior

85.127.23 Experienced professional with well developed, proficient knowledge and skills in Systems Software Engineering. Operational in focus, may instruct or coach other professionals. Develops systems software solutions from established programming languages and source code. Performs regular updates and enhances existing systems

I2 Systems Software Engineering - Experienced

85.128.22 Works independently under limited supervision and applies knowledge of subject matter in Systems Software Engineering. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to develop simple systems software solutions. Second level professional with direct impact on results and outcome. Performs systems programming and systems support activities such as programming code, macros, utility programs and subroutines.

I1 Systems Software Engineering – Entry

85.129.21 First level Systems Software Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to systems software engineering. Focuses on learning and acquiring work skills/knowledge in the Systems Software Engineering field.



Software Testing & Release#

Career Level Position Title Code Software Testing & Release Common Duties and Responsibilities

M5 Head of Software Testing & Release

84.300.35

Leads the Software Testing & Release sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Software Testing & Release investments.

M4 Software Testing & Release – Senior Manager

84.310.34 Highly experienced in the management of Software Testing & Release sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Software Testing & Release – Manager

84.315.33 Manages the Software Testing & Release sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Assures that all test specifications for Software Testing & Release are in compliance with industry specific standards.

M2 Software Testing & Release – Supervisor

84.319.32 Provides first level supervision to the team of Professionals in Software Testing & Release sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in conducting complex analysis/tests on software applications or systems software to ensure conformity to established quality standards and specifications. Develops and executes test plans and scripts designed to detect problems.

I6 Software Testing & Release - Preeminent

84.324.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Software Testing & Release. Speaks at national and international forums. Identifies new opportunities or emerging technologies to implement new test specifications and/or test methods. Recommends the adoption of new methodologies in Software Testing & Release field.

I5 Software Testing & Release – Expert

84.325.25 Recognised for the level of technical expertise in the Software Testing & Release within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Performs complex software testing activities. Also works with Applications Development / Systems Software Engineers to resolve complex software defects and diagnose/improve product configuration for current and future modules. Well versed in scripting languages to automate software test cases.

I4 Software Testing & Release – Specialist

84.326.24 Recognized as among the most experienced and knowledgeable resources in the Software Testing & Release within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Software Testing & Release to perform difficult software testing activities and resolves difficult software defects.

I3 Software Testing & Release – Senior

84.327.23 Experienced professional with well developed, proficient knowledge and skills in Software Testing & Release. Operational in focus, may instruct or coach other professionals.

I2 Software Testing & Release – Experienced

84.328.22 Works independently under limited supervision and applies knowledge of subject matter in Software Testing & Release. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to assist with simple software testing activities. Second level professional with direct impact on results and outcome.

I1 Software Testing & Release – Entry

84.329.21 First level Software Testing & Release professional, representing the most common entry point into the organisation. Performs routine activities related to software testing & release activities and documents test results. Focuses on learning and acquiring work skills/knowledge in the Systems Software Engineering field.




User Interface Design Engineering##

Career Level Position Title Code User Interface Design Engineering Common Duties and Responsibilities

M5 Head of User Interface Design Engineering

87.510.35 As the Head of the User Interface Design Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for design and development of the user interface to have best possible user experience. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of UI Design Engineering investments.

M4 User Interface Design Engineering - Senior Manager

87.510.34 As the Senior Manager of the User Interface Design Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for design, development and support of the user interface to have best possible user experience. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 User Interface Design Engineering - Manager

87.510.33 As the Manager of the User Interface Design Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for design, development, documentation, debugging and support of the user interface to have best possible user experience. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 User Interface Design Engineering - Supervisor

87.510.32 As the Team Leader (Professionals) of the User Interface Design Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in design, development, documentation, debugging and support of the user interface to have best possible user experience. Articulates, develops and models the end user experience including the visual design of the application, to make user interaction simple, efficient and consistent. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

I6 User Interface Design Engineer - Preeminent

87.510.26 As the Pre-eminent Individual Contributor within the User Interface Design Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to design and development of the user interface. Develops and identifies emerging technologies to design user interface/aesthetics. Leads the adoption of new technologies / methodologies for enhanced user interaction.

I5 User Interface Design Engineer - Expert

87.510.25 As the Expert in the User Interface Design Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in design and development of the user interface. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Expertise in softwares like JavaScript, Flash, XML, HTML and CSS.

I4 User Interface Design Engineer - Specialist

87.510.24 As the Specialist in the User Interface Design Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in design and development of the user interface. Articulates, develops and models the end user experience including the visual design of the application, to make user interaction simple, efficient and consistent.

I3 User Interface Design Engineer - Senior

87.510.23 As the Senior professional in the User Interface Design Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in design, development, documentation, debugging and support of the user interface to have best possible user experience. Assesses and optimizes the performance of new and existing features by actively participating in usability testing & user research, and interpreting analytics data. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 User Interface Design Engineer - Experienced

87.510.22 As the Experienced professional in the User Interface Design Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in design, development, documentation, debugging and support of the user interface to have best possible user experience. Second level professional with direct impact on results and outcome.

I1 User Interface Design Engineer - Entry

87.510.21 As the Entry level professional in the User Interface Design Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Applies broad knowledge in design, development, documentation, debugging and support of the user interface to have best possible user experience. Focuses on learning and acquiring work skills/knowledge in the UI Design Engineering field.




Database Engineering##

Career Level Position Title Code Database Engineering Common Duties and Responsibilities

M5 Head of Database Engineering

87.610.35 As the Head of the Database Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for design, development, implementation and management of databases. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Database Engineering investments.

M4 Database Engineering - Senior Manager

87.610.34 As the Senior Manager of the Database Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for design, development, implementation and management of databases. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Database Engineering - Manager

87.610.33 As the Manager of the Database Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for design, development, implementation and management of databases. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Database Engineering - Supervisor

87.610.32 As the Team Leader (Professionals) of the Database Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in design, development, implementation and management of databases. Develops database architectures to address business requirements, ensuring system scalability, security, performance and reliability. Creates plans for architecture updates and integration. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

I6 Database Engineer - Preeminent

87.610.26 As the Pre-eminent Individual Contributor within the Database Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to design, development, implementation and management of databases. Develops and identifies emerging technologies to design databases. Leads the adoption of new technologies / methodologies.

I5 Database Engineer - Expert

87.610.25 As the Expert in the Database Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in design, development and implementation of databases. Has in-depth knowledge and expertise of database technologies, along with solid programming, design and system analysis skills.

I4 Database Engineer - Specialist

87.610.24 As the Specialist in the Database Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in design, development, implementation and management of databases. Creates plans for architecture updates and integrates new systems with existing warehouse structure to refine performance/functionality.

I3 Database Engineer - Senior

87.610.23 As the Senior professional in the Database Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in design, development, implementation and management of databases. Develops database architectures to address business requirements, ensuring system scalability, security, performance and reliability. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Database Engineer - Experienced

87.610.22 As the Experienced professional in the Database Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in design, development, implementation and management of databases. Designs database applications such as interfaces, data transfer mechanisms and data partitions to enable efficient access of the generic database structure. Second level professional with direct impact on results and outcome.

I1 Database Engineer - Entry

87.610.21 As the Entry level professional in the Database Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Applies broad knowledge in design, development, implementation and management of databases. Focuses on learning and acquiring work skills/knowledge in the Database Engineering field.




Translation / Localisation

Career Level Position Title Code Translation / Localisation Common Duties and Responsibilities

M5 Head of Translation / Localisation

87.532.35 Leads the Translation / Localisation sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Translation / Localisation investments.

M4 Translation / Localisation - Senior Manager

87.533.34 Highly experienced in the management of Translation / Localisation sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Translation / Localisation - Manager

87.533.33 Manages the Translation / Localisation sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Translation / Localisation - Supervisor

87.534.32 Provides first level supervision to the team of Professionals in Translation / Localisation sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams for the translation and integration of software, websites and technical documents into the local language.

I5 Translation / Localisation Analyst - Expert

87.535.25 Recognised for the level of technical expertise in the Translation / Localisation within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in analyzing, designing and developing a translation / localization infrastructure that facilitates a common interface for globalization and localization requirements.

I4 Translation / Localisation Analyst - Specialist

87.535.24 Recognized as among the most experienced and knowledgeable resources in the Translation / Localisation within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Translation / Localisation. Performs and creates scripts, tools and language-specific character encodings to support international languages.

I3 Translation / Localisation Analyst - Senior

87.535.23 Experienced professional with well developed, proficient knowledge and skills in Translation / Localisation. Operational in focus, may instruct or coach other professionals. Ensures accuracy and consistency in translations revisions of technical terms, terminology and methodologies. Maintains localization tools, including documentation and training/technical support for the localization process and recommends improvements as necessary.

I2 Translation / Localisation Analyst - Experienced

87.536.22 Works independently under limited supervision and applies knowledge of subject matter in Translation / Localisation. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to assist with simple localization activities. Second level professional with direct impact on results and outcome.

I1 Translation / Localisation Analyst - Entry

87.537.21 First level Translation / Localisation professional, representing the most common entry point into the organisation. Performs routine activities related to translation / localization and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Translation / Localisation field.



Technical Writing

Career Level Position Title Code Technical Writing Common Duties and Responsibilities

M5 Head of Technical Writing

12.151.35 Leads the Technical Writing sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Technical Writing investments.

M4 Technical Writing - Senior Manager

12.151.34 Highly experienced in the management of Technical Writing sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Technical Writing - Manager

12.152.33 Manages the Technical Writing sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Technical Writing - Supervisor

12.152.32 Provides first level supervision to the team of Professionals in Technical Writing sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams for the development of a range of documentation including technical manuals, design specifications, user manuals and training materials.

I5 Technical Writing - Expert

12.153.25 Recognised for the level of technical expertise in the Technical Writing within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Researches and interprets technical specifications and business requirements by involving discussions with subject matter experts, and translates to user-friendly documentation. Expertise in proofreading and writing methodology.

I4 Technical Writing - Specialist

12.153.24 Recognized as among the most experienced and knowledgeable resources in the Technical Writing within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Technical Writing to perform regular reviews on technical documents to ensure documentations are current and adhere to quality standards.

I3 Technical Writing - Senior

12.153.23 Experienced professional with well developed, proficient knowledge and skills in Technical Writing. Operational in focus, may instruct or coach other professionals. Ensures accuracy and consistency of technical documents and recommends improvements as necessary.

I2 Technical Writing - Experienced

12.155.22 Works independently under limited supervision and applies knowledge of subject matter in Technical Writing. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to assist with simple technical writing activities. Second level professional with direct impact on results and outcome.

I1 Technical Writing - Entry

12.156.21 First level Technical Writing professional, representing the most common entry point into the organisation. Performs routine activities related to technical writing and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Technical Writing field.



Cloud Computing – Software**

Career Level Position Title Code Cloud Computing (Software) Common Duties and Responsibilities

M5 Head of Cloud Computing (Software)

87.410.35 Leads the Cloud Computing (Software) sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Cloud Computing (Software)/SaaS investments.

M4 Cloud Computing (Software) - Senior Manager

87.410.34 Highly experienced in the management of Cloud Computing (Software) sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Cloud Computing (Software) - Manager

87.410.33 Manages the Cloud Computing (Software) sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Cloud Computing (Software) - Supervisor

87.410.32 Provides first level supervision to the team of Professionals in Cloud Computing (Software) sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams for the development of cloud applications for multiple computer operating systems including Windows, UNIX and several Linux-based variants.

I6 Cloud Computing (Software) Engineer - Preeminent

87.414.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Cloud Computing (Software). Speaks at national and international forums. Develops and identifies advances/opportunities in software cloud computing technologies to enhance the delivery of products/services in the Cloud Computing (Software) field. Recommends and leads the adoption of new methodologies.

I5 Cloud Computing (Software) Engineer - Expert

87.415.25 Recognised for the level of technical expertise in the Cloud Computing (Software) within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Designs, develops, tests, debugs and implements complex software cloud applications in support of end users’ needs. Defines applications’ specifications and ensures integration with various cloud platforms and infrastructure. Expertise in virtualisation technologies and programming languages (eg. C, C++, Java, Python, .Net etc).

I4 Cloud Computing (Software) Engineer - Specialist

87.416.24 Recognized as among the most experienced and knowledgeable resources in the Cloud Computing (Software) within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Cloud Computing (Software) to develop difficult software cloud applications solutions.

I3 Cloud Computing (Software) Engineer - Senior

87.417.23 Experienced professional with well developed, proficient knowledge and skills in Cloud Computing (Software). Operational in focus, may instruct or coach other professionals. Develops software cloud applications solutions from established programming languages and recommends improvements as necessary.

I2 Cloud Computing (Software) Engineer - Experienced

87.418.22 Works independently under limited supervision and applies knowledge of subject matter in Cloud Computing (Software). Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to assist with the development of simple software cloud applications solutions. Second level professional with direct impact on results and outcome.

I1 Cloud Computing (Software) Engineer - Entry

87.419.21 First level Cloud Computing (Software) professional, representing the most common entry point into the organisation. Performs routine activities related to software cloud computing and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Cloud Computing (Software) field.




Cloud Computing – Platform**

Career Level Position Title Code Cloud Computing (Platform) Common Duties and Responsibilities

M5 Head of Cloud Computing (Platform)

87.310.35 Leads the Cloud Computing (Platform) sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Cloud Computing (Platform) /PaaS investments.

M4 Cloud Computing (Platform) - Senior Manager

87.310.34 Highly experienced in the management of Cloud Computing (Platform) sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Cloud Computing (Platform) - Manager

87.310.33 Manages the Cloud Computing (Platform) sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Cloud Computing (Platform) - Supervisor

87.310.32 Provides first level supervision to the team of Professionals in Cloud Computing (Platform) sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams for the development of cloud platforms to support various applications.

I6 Cloud Computing (Platform) Engineer - Preeminent

87.314.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Cloud Computing (Platform). Speaks at national and international forums. Develops and identifies advances/opportunities in platform cloud computing technologies to enhance the delivery of products/services in the Cloud Computing (Platform) field. Recommends and leads the adoption of new methodologies.

I5 Cloud Computing (Platform) Engineer - Expert

87.315.25 Recognised for the level of technical expertise in the Cloud Computing (Platform) within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Designs, develops, tests, debugs and implements complex software cloud platforms in support of end users’ needs. Creates product roadmap, defines technical requirements and develops platform architecture. Expertise in virtualisation technologies, middleware and software systems programming.

I4 Cloud Computing (Platform) Engineer - Specialist

87.316.24 Recognized as among the most experienced and knowledgeable resources in the Cloud Computing (Platform) within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Cloud Computing (Platform) to develop difficult software cloud platforms solutions and ensures smooth integration with cloud infrastructure.

I3 Cloud Computing (Platform) Engineer - Senior

87.317.23 Experienced professional with well developed, proficient knowledge and skills in Cloud Computing (Platform). Operational in focus, may instruct or coach other professionals. Develops software cloud platforms and recommends improvements as necessary.

I2 Cloud Computing (Platform) Engineer - Experienced

87.318.22 Works independently under limited supervision and applies knowledge of subject matter in Cloud Computing (Platform). Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to assist with the development of simple cloud platforms. Second level professional with direct impact on results and outcome.

I1 Cloud Computing (Platform) Engineer - Entry

87.319.21 First level Cloud Computing (Platform) professional, representing the most common entry point into the organisation. Performs routine activities related to cloud platforms and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Cloud Computing (Platform) field.




Cloud Computing – Infrastructure**

Career Level Position Title Code Cloud Computing (Infrastructure) Common Duties and Responsibilities

M5 Head of Cloud Computing (Infrastructure)

87.210.35 Leads the Cloud Computing (Infrastructure) sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Cloud Computing (Infrastructure)/IaaS investments.

M4 Cloud Computing (Infrastructure) - Senior Manager

87.210.34 Highly experienced in the management of Cloud Computing (Infrastructure) sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Cloud Computing (Infrastructure) - Manager

87.210.33 Manages the Cloud Computing (Infrastructure) sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Cloud Computing (Infrastructure) - Supervisor

87.210.32 Provides first level supervision to the team of Professionals in Cloud Computing (Infrastructure) sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams for the development of cloud infrastructure to host cloud applications, platforms and other user offerings/data.

I6 Cloud Computing (Infrastructure) Engineer - Preeminent

87.210.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Cloud Computing (Infrastructure). Speaks at national and international forums. Develops and identifies advances/opportunities in cloud infrastructure technologies to enhance the delivery of products/services in the Cloud Computing (Infrastructure) field. Recommends and leads the adoption of new methodologies.

I5 Cloud Computing (Infrastructure) Engineer - Expert

87.215.25 Recognised for the level of technical expertise in the Cloud Computing (Infrastructure) within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Determines infrastructure specifications and designs/develops large virtual infrastructure solutions in support of end users’ needs. Implements and tests infrastructure solutions using specialised infrastructure tools, techniques and technologies to support multiple cloud platforms. Expertise in virtualisation technologies, servers, networks etc.

I4 Cloud Computing (Infrastructure) Engineer - Specialist

87.216.24 Recognized as among the most experienced and knowledgeable resources in the Cloud Computing (Infrastructure) within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Cloud Computing (Infrastructure) to develop difficult cloud infrastructure solutions and ensures infrastructure scalability and security.

I3 Cloud Computing (Infrastructure) Engineer - Senior

87.217.23 Experienced professional with well developed, proficient knowledge and skills in Cloud Computing (Infrastructure). Operational in focus, may instruct or coach other professionals. Develops cloud infrastructure and recommends improvements as necessary.

I2 Cloud Computing (Infrastructure) Engineer - Experienced

87.218.22 Works independently under limited supervision and applies knowledge of subject matter in Cloud Computing (Infrastructure). Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to assist with the development of simple cloud infrastructure. Second level professional with direct impact on results and outcome.

I1 Cloud Computing (Infrastructure) Engineer - Entry

87.219.21 First level Cloud Computing (Infrastructure) professional, representing the most common entry point into the organisation. Performs routine activities related to cloud infrastructure and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Cloud Computing (Infrastructure) field.




Applications Development Benchmark Position Grid


Career Level Applications Development Systems Software Engineering Software Testing & Release# User Interface Design Engineering##

M5 (refer to “Functional Management” function) 85.100.35 Head of Systems Software Engineering

84.300.35 Head of Software Testing & Release

87.510.35 Head of User Interface Design Engineering

M4 87.004.34 Applications Development - Senior Manager

85.110.34 Systems Software Engineering - Senior Manager

84.310.34 Software Testing & Release - Senior Manager

87.510.34 User Interface Design Engineering - Senior Manager

M3 87.006.33 Applications Development - Manager

85.115.33 Systems Software Engineering - Manager

84.315.33 Software Testing & Release - Manager

87.510.33 User Interface Design Engineering - Manager

M2 87.007.32 Applications Development - Supervisor

85.119.32 Systems Software Engineering - Team Leader

84.319.32 Software Testing & Release - Supervisor

87.510.32 User Interface Design Engineering - Supervisor

M1 N/A N/A N/A N/A

I6 87.104.26 Applications Development - Preeminent

85.124.26 Systems Software Engineering - Preeminent

84.324.26 Software Testing & Release - Preeminent

87.510.26 User Interface Design Engineer - Preeminent

I5 87.105.25 Applications Development - Expert

85.125.25 Systems Software Engineer - Expert

84.325.25 Software Testing & Release - Expert

87.510.25 User Interface Design Engineer - Expert

I4 87.106.24 Applications Development - Specialist

85.126.24 Systems Software Engineer - Specialist

84.326.24 Software Testing & Release - Specialist

87.510.24 User Interface Design Engineer - Specialist

I3 87.107.23 Applications Development - Senior

85.127.23 Systems Software Engineer - Senior

84.327.23 Software Testing & Release - Senior

87.510.23 User Interface Design Engineer - Senior

I2 87.108.22 Applications Development - Experienced

85.128.22 Systems Software Engineer - Experienced

84.328.22 Software Testing & Release - Experienced

87.510.22 User Interface Design Engineer - Experienced

I1 87.109.21 Applications Development - Entry

85.129.21 Systems Software Engineer - Entry

84.329.21 Software Testing & Release - Entry

87.510.21 User Interface Design Engineer - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A

# Sub-function which has been moved beginning H1_2012 (refer to appendix for details) ## New sub-function introduced in H2_2013




Career Level Database Engineering## Translation / Localisation Technical Writing Cloud Computing – Software**

M5 87.610.35 Head of Database Engineering

87.532.35 Head of Translation/Localisation

12.151.35 Head of Technical Writing

87.410.35 Head of Cloud Computing (Software)

M4 87.610.34 Database Engineering - Senior Manager

87.533.34 Translation/Localisation - Senior Manager

12.151.34 Technical Writing - Senior Manager

87.410.34 Cloud Computing (Software) - Senior Manager

M3 87.610.33 Database Engineering - Manager

87.533.33 Translation/Localisation - Manager

12.152.33 Technical Writing - Manager

87.410.33 Cloud Computing (Software) - Manager

M2 87.610.32 Database Engineering - Supervisor

87.534.32 Translation/Localisation - Team Leader

12.152.32 Technical Writing - Supervisor

87.410.32 Cloud Computing (Software) - Supervisor

M1 N/A N/A N/A N/A

I6 87.610.26 Database Engineer - Preeminent N/A N/A

87.414.26 Cloud Computing (Software) Engineer - Preeminent

I5 87.610.25 Database Engineer - Expert

87.535.25 Translation/Localisation Analyst - Expert

12.153.25 Technical Writer - Expert

87.415.25 Cloud Computing (Software) Engineer - Expert

I4 87.610.24 Database Engineer - Specialist

87.535.24 Translation/Localisation Analyst - Specialist

12.153.24 Technical Writer - Specialist

87.416.24 Cloud Computing (Software) Engineer - Specialist

I3 87.610.23 Database Engineer - Senior

87.535.23 Translation/Localisation Analyst - Senior

12.153.23 Technical Writer - Senior

87.417.23 Cloud Computing (Software) Engineer - Senior

I2 87.610.22 Database Engineer - Experienced

87.536.22 Translation/Localisation Analyst - Experienced

12.155.22 Technical Writer - Experienced

87.418.22 Cloud Computing (Software) Engineer - Experienced

I1 87.610.21 Database Engineer - Entry

87.537.21 Translation/Localisation Analyst - Entry

12.156.21 Technical Writer - Entry

87.419.21 Cloud Computing (Software) Engineer - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A

** New sub-function introduced in H1_2012 ## New sub-function introduced in H2_2013



Career Level Cloud Computing – Platform** Cloud Computing – Infrastructure**

M5 87.310.35 Head of Cloud Computing (Platform)

87.210.35 Head of Cloud Computing (Infrastructure)

M4 87.310.34 Cloud Computing (Platform) - Senior Manager

87.210.34 Cloud Computing (Infrastructure) - Senior Manager

M3 87.310.33 Cloud Computing (Platform) - Manager

87.210.33 Cloud Computing (Infrastructure) - Manager

M2 87.310.32 Cloud Computing (Platform) - Supervisor

87.210.32 Cloud Computing (Infrastructure) - Supervisor

M1 N/A N/A

I6 87.314.26 Cloud Computing (Platform) Engineer - Preeminent

87.210.26 Cloud Computing (Infrastructure) Engineer - Preeminent

I5 87.315.25 Cloud Computing (Platform) Engineer - Expert

87.215.25 Cloud Computing (Infrastructure) Engineer - Expert

I4 87.316.24 Cloud Computing (Platform) Engineer - Specialist

87.216.24 Cloud Computing (Infrastructure) Engineer - Specialist

I3 87.317.23 Cloud Computing (Platform) Engineer - Senior

87.217.23 Cloud Computing (Infrastructure) Engineer - Senior

I2 87.318.22 Cloud Computing (Platform) Engineer - Experienced

87.218.22 Cloud Computing (Infrastructure) Engineer - Experienced

I1 87.319.21 Cloud Computing (Platform) Engineer - Entry

87.219.21 Cloud Computing (Infrastructure) Engineer - Entry

P3 N/A N/A

P2 N/A N/A

P1 N/A N/A




BACK-END PROCESSING OPERATIONS (BPO)

Back-End Processing Operations (BPO) Function / Sub-function Descriptions

Backend Processing Operations (BPO) - Testing

This function is responsible for testing products and/or software. This group develops and executes test plans and conducts testing to ensure quality outputs are generated.

Backend Processing Operations (BPO) - Financial Analysis

This function is responsible for maintaining, providing, analysing and reporting financial information. These could include analysis of profit loss accounts, financial statements, financial studies, insurance underwriting, investment analysis, credit-risk analysis, data operations etc. This is a high-end analytical group having professional and educational background in their respective fields. These positions are also responsible for preparing summary reports, tracking movement of indices in the capital market, assemble data that will help analyse how hedge funds can maximise returns, manage risks and minimise transaction costs etc.

Non-Voice Transaction Processing

This function is responsible for processing transactions as per agreed norms. These transactions could include all back-end banking operations such as account openings, change of addresses, cheque verifications, account closing and/or any document verifications. This also includes processing of account payables and receivables, reconciliations and/or payroll administrations.



BPO – Testing

Career Level Position Title Code BPO - Testing Common Duties and Responsibilities

M5 Head of Test Engineer (BPO)

99.110.35 This position leads the Test Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of testing investments.

M4 Test Engineer (BPO) - Senior Manager

99.111.34 Highly experienced in the management of Test engineering function. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. The senior manager's focus is on setting goals and priorities. This position is also like to allocate accountability among staff, manage the career development of others, liaise with professional staff and other managers, advise the business on technology related issues and engage in medium-term planning.

M3 Test Engineer (BPO) - Manager

99.112.33 Manages the Test engineering function. This position typically provides second level management to a group of IT professional and support staff. The manager's focus is on setting goals and priorities. This position is also like to allocate accountability among staff, manage the career development of others, liaise with professional staff and other managers, advise the business on technology related issues and engage in medium-term planning.

M2 Test Engineer (BPO) - Supervisor

99.113.32 This position typically provides first level supervision to Test engineering team. The team leader's focus is on mentoring and coordination as well providing technical leadership.

M1 Test Engineer (BPO) - Team Leader

99.113.31 This position typically provides second level supervision to Test engineering team. The team leader's focus is on mentoring and coordination as well providing technical leadership.

I4 Test Engineer (BPO) - Specialist

99.114.24 Applies highly developed specialist knowledge and skills in designing, developing and implementing testing procedures for systems and equipment. Selects testing specifications for new products and ensures testing procedures are in compliance with industry specific standards. Documents procedures and recommendations for all phases of product testing

I3 Test Engineer (BPO) - Senior

99.115.23 Well developed, advanced knowledge and skills in test engineering. Incumbents require an understanding of a number of disciplines. Positions may involve the introduction and application of new developments in test engineering and may also require the development of new approaches to be used by other professions.

I2 Test Engineer (BPO) - Experienced

99.116.22 Second level professional test engineering position. Experience in the field and works independently of their products and projects. Applies and uses knowledge of subject matter. Requires the capacity to understand specific client needs or technical requirements in order to apply skills or knowledge.

I1 Test Engineer (BPO) - Entry

99.117.21 First level test engineering position representing the most common entry point into the organisation. Works under close supervision to acquire skills and knowledge; and performs routine activities.

P3 Test Officer III 99.118.13 Work with engineers to acquire basic skills and knowledge from test engineers in undertaking routine test activities.

P2 Test Officer II 99.118.12 Work under general supervision in undertaking routine test activities. Provide administrative support to the test engineers.

P1 Test Officer I 99.118.11 Work under direct supervision in undertaking routine test activities. Provide administrative support to the test engineers.



BPO – Financial Analysis

Career Level Position Title Code BPO – Financial Analysis Common Duties and Responsibilities

M5 Head of Financial Analysis (BPO)

99.120.35 This position leads the Financial Analysis sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations.

M4 Financial Analyst (BPO) - Senior Manager

99.121.34 This position is highly experienced in financial analysis. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Ensures the volume of work produced meets product/service standards and exceeds quality standards. The senior manager's focus is on budget accountability and career development of others and medium-term planning.

M3 Financial Analyst (BPO) - Manager

99.122.33 This position is responsible for establishing, implementing and maintaining data gathering and analysis system. Is responsible for the day-to-day management of the activities on the team and ensures delivery of the process as per agreed SLAs. Is responsible for resource management to ensure consistent availability of required FTEs.

M2 Financial Analyst (BPO) - Supervisor

99.123.32 This position typically provides first level supervision to the Financial analysts. The team leader's focus is on mentoring and coordination as well as providing financial reporting assistance to the analysts.

I5 Financial Analyst (BPO) - Expert

99.124.25 Recognised for the highest level of expertise in analysing and interpreting financial information on costs, prices, expenses and revenues, as well as developing more complex analysis of economic indicators such as inflation, interest rates, exchange rates etc.

I4 Financial Analyst (BPO) - Specialist

99.124.24 This position is responsible for applying highly developed specialist knowledge and skills in analysing and interpreting financial information on costs, prices, expenses and revenues, as well as developing more complex analysis of economic indicators such as inflation, interest rates, exchange rates etc.

I3 Financial Analyst (BPO) – Senior

99.125.23 Well developed, advanced knowledge and skills in analysing and interpreting financial information on costs, prices, expenses and revenues, as well as developing more complex analysis of economic indicators such as inflation, interest rates, exchange rates, etc. Incumbents require an understanding of a number of disciplines.

I2 Financial Analyst (BPO) - Experienced

99.126.22 This position is responsible for gathering and analysing financial information on costs, prices, expenses and revenues, as well as developing more complex analysis of economic indicators such as inflation, interest rates, exchange rates, etc.

I1 Financial Analyst (BPO) - Entry

99.127.21 This position is responsible for maintaining and providing financial information, plans and projections. Performs analysis of financial studies and prepares summary reports.



Non-Voice Transaction Processing

Career Level Position Title Code Non-Voice Transaction Processing Common Duties and Responsibilities

M5 Head of Non-Voice Transaction Processing

99.130.35 This position leads the Non Voice Transaction Processing sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations.

M4 Non-Voice Transaction Processing - Senior Manager

99.131.34 This position has overall responsibility for delivering the various processes to a customer, through effective capacity utilisation. Ensures compliance to budgets and manages expenses. Responsible for managing team attrition, participates in recruitment and ensures succession plan for key positions in the team. This position is the single point of contact for customers for service delivery.

M3 Non-Voice Transaction Processing - Manager

99.132.33 This position is responsible for the day-to-day management of the activities on the floor through the team and ensures delivery of the process as per agreed SLAs. Is responsible for resource management to ensure consistent availability of required FTEs. Ensures scheduling such that people can attend training sessions. Identifies training gaps for subordinates and nominates them for soft skills/process specific trainings. Plans cross training for team members.

M2 Non-Voice Transaction Processing - Supervisor

99.133.32 This position typically provides first level supervision to the Non Voice Transaction Processing associates. This position is responsible for conducting audits and checking performance levels along with the volumes processed by the team. Is also responsible for workflow analysis and process improvements. Ensures team performance as per agreed standards. Responsible for production management, crisis management and time management for the teams. Monitors attendance of the team and approves team leave requests.

M1 Non-Voice Transaction Processing – Team Leader

99.133.31 This position typically provides second level supervision to the Non Voice Transaction Processing officers. This position is responsible for conducting audits and checking performance levels along with the volumes processed by the team. Is also responsible for workflow analysis and process improvements. Ensures team performance as per agreed standards. Responsible for production management, crisis management and time management for the teams. Monitors attendance of the team and approves team leave requests.

I4 Non-Voice Transaction Processing Associate - Specialist

99.134.24 This position is responsible for applying highly developed specialist knowledge and skills in conducting audits and checking performance levels along with the volumes processed by the team. Is also responsible for workflow analysis and process improvements. Carries out necessary analysis related to productivity and accuracy levels of TMs from time to time, as required. Identifies knowledge gaps and imparts processes.

I3 Non-Voice Transaction Processing Associate - Senior

99.135.23 This position is responsible for processing transactions as per agreed parameters and adhering to the standards specified. Is a knowledge expert on the process. Carries out necessary analysis related to productivity and accuracy levels of TMs from time to time, as required. Identifies knowledge gaps and imparts processes.

I2 Non-Voice Transaction Processing Associate - Experienced

99.136.22 This position is responsible for assisting the supervisor with the management of daily activities over a group of agents, representatives or similar positions. Does not have people management responsibilities. Provides direction and guidance to less experienced team members.

I1 Non-Voice Transaction Processing Associate - Entry

99.137.21 This position is responsible for processing transactions as per agreed parameters resulting in turning around the task assigned. This position makes major modifications in the data and adds a lot of value to the data before sending it back. Process transactions as per process specific accuracy requirements. Adhere to productivity norms. Implement improvements in the process.

P3 Non-Voice Transaction Processing - Officer III

99.138.13 This position is responsible for processing transactions as per agreed parameters resulting in turning around the task assigned. This position makes modifications in the data and adds a lot of value to the data before sending it back. Process transactions as per process specific accuracy requirements. Adhere to productivity norms. Implement improvements in the process.

P2 Non-Voice Transaction Processing - Officer II

99.138.12 This position is responsible for processing transactions as per agreed parameters resulting in turning around the task assigned. This position makes minimal modifications in the data and adds some value to the data before sending it back. Process transactions as per process specific accuracy requirements. Adhere to productivity norms. Implement improvements in the process



Career Level Position Title Code Non-Voice Transaction Processing Common Duties and Responsibilities

P1 Non-Voice Transaction Processing - Officer I

99.138.11 This position is responsible for processing transactions as per agreed parameters and complete the tasks assigned. The position is responsible for entering data without changing or making any modifications. Process transactions as per process specific accuracy requirements. Adhere to productivity norms. Implement improvements in the process.



Back-End Processing Operations (BPO) Benchmark Position Grid

Back-End Processing Operations (BPO) Benchmark Position Grid

Career Level BPO - Testing BPO - Financial Analysis Non-Voice Transaction Processing

M5 99.110.35 Head of Test Engineer (BPO)

99.120.35 Head of Financial Analysis (BPO)

99.130.35 Head of Non Voice Transaction Processing

M4 99.111.34 Test Engineer (BPO) - Senior Manager

99.121.34 Financial Analyst (BPO) - Senior Manager

99.131.34 Non Voice Transaction Processing - Senior Manager

M3 99.112.33 Test Engineer (BPO) - Manager

99.122.33 Financial Analyst (BPO) - Manager

99.132.33 Non Voice Transaction Processing - Manager

M2 99.113.32 Test Engineer (BPO) - Supervisor

99.123.32 Financial Analyst (BPO) - Supervisor

99.133.32 Non Voice Transaction Processing - Supervisor

M1 99.113.31 Test Engineer (BPO) – Team Leader N/A 99.133.31

Non Voice Transaction Processing - Team Leader

I6 N/A N/A N/A I5 N/A 99.124.25

Financial Analyst (BPO) - Expert N/A

I4 99.114.24 Test Engineer (BPO) - Specialist

99.124.24 Financial Analyst (BPO) - Specialist

99.134.24 Non Voice Transaction Processing Associate - Specialist

I3 99.115.23 Test Engineer (BPO) - Senior

99.125.23 Financial Analyst (BPO) - Senior

99.135.23 Non Voice Transaction Processing Associate - Senior

I2 99.116.22 Test Engineer (BPO) - Experienced

99.126.22 Financial Analyst (BPO) - Experienced

99.136.22 Non Voice Transaction Processing Associate - Experienced

I1 99.117.21 Test Engineer (BPO) – Entry

99.127.21 Financial Analyst (BPO) - Entry

99.137.21 Non Voice Transaction Processing Associate - Entry

P3 99.118.13 Test - Officer III N/A 99.138.13

Non Voice Transaction Processing - Officer III

P2 99.118.12 Test - Officer II N/A 99.138.12

Non Voice Transaction Processing - Officer II

P1 99.118.11 Test - Officer I N/A 99.138.11 Non Voice Transaction Processing - Officer I



CALL CENTRE

Call Centre Function / Sub-function Descriptions

Voice Process Inbound / Outbound This function uses inbound calls to elicit information, follow-up, trouble shooting, resolve first-level problems, confirm sales and/or validate data.

Call Centre Traffic & Scheduling

This function analyses, monitors and manages call traffic both inbound and outbound and schedules operations of multiple call centres to ensure optimum utilisation of the resources. They develop reports on call traffic and uses forecasting models to support capacity planning for the centre operations.

Typical titles include Call Dispatcher, Data Centre Managers

Technical Support (Remote) Specialists

Responsible for providing remote post sales support to clients which includes first and second level technical assistance, usually via phone, email, online chat or facsimile. Uses technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Refers and follow ups with clients whose issues are not closed or solved on initial/first call. Documents and maintains records of problem and resolution information. Escalates recurring issues to relevant engineering teams. May focus on a specific product line or product suite.

Note: This Sub-function appears in both Post Sales (Customer) Support and Call Centre functions. They are the same benchmark and the purpose is to cater for different organisation structures among participants. The input provided under the Call Centre will be combined with the input under the Post Sales (Customer) Support function and shown in the function for the market data.

Typical titles include CS / SOPs (Standard Operating Procedures) Network Technology Support Representative, Product Support Representative.



Voice Process Inbound / Outbound

Career Level Position Title Code Voice Process Inbound / Outbound Common Duties and Responsibilities

M5 Head of Voice Process Inbound / Outbound

99.100.35 This position has overall responsibility for delivering the various processes to a customer, through effective capacity utilisation. Ensures compliance to budgets and manages expenses. Responsible for managing team attrition, participates in recruitment and ensures succession plan for key positions in the team. This position is the single point of contact for customers for service delivery.

M4 Voice Process Inbound / Outbound - Senior Manager

99.101.34 This position is responsible for the day-to-day management of the activities on the floor through the team and ensures delivery of the process as per agreed SLAs. Is responsible for resource management to ensure consistent availability of required FTEs. Ensures scheduling such that people can attend training sessions. Identifies training gaps for subordinates and nominates them for soft skills/process specific trainings. Plans cross training for team members.

M3 Voice Process Inbound / Outbound - Manager

99.102.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that receive and place telephone calls with the assistance of a computerised system. Develops and monitors the application of operating systems including policies and procedures, operating structure and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking.

M2 Voice Process Inbound / Outbound - Supervisor

99.103.32 Responsible for the day-to-day operations of a team of representatives that receive and place telephone calls with the assistance of a computerised system. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognises and recommends operational improvements. Responsible for the day-to-day application of organisational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments. May make hiring decisions and conduct performance appraisals.

M1 Voice Process Inbound / Outbound - Team Leader

99.103.31 This position is responsible for conducting audits and checking performance levels along with the volumes processed by the team. Is also responsible for workflow analysis and process improvements. Ensures team performance as per agreed standards. Responsible for production management, crisis management and time management for the teams. Monitors attendance of the team and approves team leave requests.

I4 Voice Process Inbound / Outbound Associate - Specialist

99.104.24 Receives and places telephone calls which are non-routine and require deviation from standard screens, scripts and procedures with the assistance of a computerised system. Handles situations which may require adaptation of response or extensive research according to customer response. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires extensive knowledge of company, products and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I3 Voice Process Inbound / Outbound Associate - Senior

99.105.23 This position is responsible for processing transactions as per agreed parameters. The incumbent provides mentoring to team members. Is a knowledge expert on the process. Provides mentoring to TMs to eliminate knowledge gaps. Carries out necessary analysis related to productivity and accuracy levels of TMs from time to time, as required.

I2 Voice Process Inbound / Outbound Associate - Experienced

99.106.22 This position is responsible for assisting the supervisor with the management of daily activities over a group of agents, representatives or similar positions that use scripts to elicit information which is used to create qualified leads for future follow-up. Provides direction and guidance to less experienced team members.

I1 Voice Process Inbound / Outbound Associate - Entry

99.107.21 Receives and places telephone calls which are basic and routine with the assistance of a computerised system. This job handles both inbound and outbound calls. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires limited knowledge of company, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Requires ability to navigate a computerised data entry system or other relevant applications.

P3 Voice Process Inbound / Outbound Officer III

99.108.13 This position places inbound calls which are non-routine and requires deviation from standard screens and procedures. Uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script when necessary. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerised system for tracking, information gathering and/or troubleshooting. May answer inquiries, resolve problems and/or confirm sales. Requires extensive knowledge of company, products and/or services. May require advanced problem solving and assess needs and suggest/promote alternative products or services.



Career Level Position Title Code Voice Process Inbound / Outbound Common Duties and Responsibilities

P2 Voice Process Inbound / Outbound Officer II

99.108.12 This position places inbound calls which are predominantly routine, but may require deviation from standard screens and procedures. Uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script when necessary. Generates sales leads and promotes specials or new services. Uses computerised system for tracking, information gathering and/or troubleshooting. May answer inquiries, resolve problems. Requires general knowledge of company, products and/or services.

P1 Voice Process Inbound / Outbound Officer I

99.108.11 This position places inbound calls which are basic and routine and uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script when necessary. Uses computerised system for tracking, information gathering and/or troubleshooting. May answer inquiries, resolve problems and/or confirm sales. Requires limited knowledge of company, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.



Call Centre Traffic & Scheduling

Career Level Position Title Code Call Centre Traffic & Scheduling Common Duties and Responsibilities

M5 Head of Call Centre Traffic & Scheduling

99.200.35 Manages the traffic and scheduling operations of multiple call centres, typically in different locations or with significantly diverse market segments. Oversees the application of the traffic and scheduling function, including policy and procedures, operating structure and information flow of multiple call centres. Develops business plan for department operations, including budget development. Ensures that staffing in each location is efficient in order to maintain operational objectives. Analyses call centre trends to predict long-term and short-term staffing needs. Position is responsible for overseeing the achievement of maximum efficiency of productivity for all call centres nationally.

M4 Call Centre Traffic & Scheduling – Senior Manager

99.201.34 This position oversees the application of the traffic and scheduling function, including policy and procedures, operating structure and information flow of multiple call centres. Develops business plan for department operations, including budget development. Ensures that staffing in each location is efficient in order to maintain operational objectives. Analyses call centre trends to predict long-term and short-term staffing needs. This position is also responsible for overseeing the achievement of maximum efficiency of productivity for all call centres nationally.

M3 Call Centre Traffic & Scheduling – Manager

99.202.33 This position is responsible for managing the departmental operations for the call centre. Monitors the application of the traffic and scheduling function, including policy and procedures, operating structure and information flow. Develops business plan for department operations, including budget development. Ensures that staffing is efficient in order to maintain operational objectives. Analyses call centre trends in order to predict long-term and short-term staffing needs. Approves personnel activities concerning hiring, training/development and evaluation of staff performance. This position is also responsible for achieving maximum efficiency of productivity for the department.

M2 Call Centre Traffic & Scheduling – Supervisor

99.203.32 This position is responsible for providing leadership and supervision for the overall traffic and scheduling functions. Responsible for the efficiency/quality of monitoring call volumes. Plans, directs, supervises and evaluates work flow. Conducts call pattern forecasting activities. Ensures that reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect departmental standards. Forecasts scheduling/headcount/hiring needs. Provides on-the-job training for new hires. Monitors performance of staff members according to established standards. Maintains current knowledge of policies and procedures.

I5 Call Centre Traffic and Scheduling Associate – Expert

99.204.25 Recognised for the highest level of expertise in analysing call centre trends, including call volumes, call patterns, staff productivity, attrition rates and resource allocation. Monitors call volume of inbound call traffic. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports that will be used for capacity planning within the call centre. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Coordinates with other departments when outages occur and calls must be redirected. Typically requires an understanding of the call centre's staffing availability and call volumes.

I4 Call Centre Traffic and Scheduling Associate – Specialist

99.204.24 This position is responsible for analysing call centre trends, including call volumes, call patterns, staff productivity, attrition rates and resource allocation. Monitors call volume of inbound call traffic. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports that will be used for capacity planning within the call centre. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Coordinates with other departments when outages occur and calls must be redirected.

I3 Call Centre Traffic and Scheduling Associate – Senior

99.205.23 Well developed, advanced knowledge and skills in analysing call centre trends, including call volumes, call patterns, staff productivity, attrition rates and resource allocation. Monitors call volume of inbound call traffic. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports that will be used for capacity planning within the call centre. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Coordinates with other departments when outages occur and calls must be redirected.

I2 Call Centre Traffic and Scheduling Associate – Experienced

99.206.22 This position is responsible for assisting analysts in examining call centre trends, including call volumes, call patterns, staff productivity, attrition rates and resource allocation. Assists in monitoring call volume of inbound call traffic. Assists in creating reports that will be used for capacity planning in the call centre.

I1 Call Centre Traffic and Scheduling Associate – Entry

99.207.21 Assists associates in examining call centre trends, including call volumes, call patterns, staff productivity, attrition rates and resource allocation. Assists in monitoring call volume of inbound call traffic. Assists in creating reports that will be used for capacity planning in the call centre.




Career Level Position Title Code Technical Support (Remote) Specialists Common Duties and Responsibilities

M5 Head of Technical Support (Remote)

86.515.35 This position leads the technical support sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the impact of the operation.

M4 Technical Support (Remote) - Senior Manager

86.515.34 Highly experienced in technical support management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. This position manages a technical support group of one or more teams which in turn could comprise a combination of technical and administrative staff. The manager's focus is on budget accountability and career development of others, medium-term planning.

M3 Technical Support (Remote) - Manager

86.515.33 This position manages a technical support group of one or more teams which in turn could comprise a combination of technical and administrative staff. The manager's focus is on budget accountability and career development of others, medium-term planning.

M2 Technical Support (Remote) - Supervisor

86.519.32 This position typically provides second level supervision to a technical support team that could comprise professional technical staff. The team leader's focus is on mentoring, coordination and possible resolution of more complex events.

M1 Technical Support (Remote) - Team Leader

86.519.31 This position typically provides first level supervision to a Para-professional technical support team. The team leader's focus is on mentoring, coordination and possible resolution of more complex events.

I5 Technical Support (Remote) - Expert

86.527.25 Recognised for the highest level of technical expertise in technical support. Exceptionally skilled in applying established professional, technical and administrative disciplines. Knowledge would typically be acquired through many years of work or coaching from senior specialist staff and exposure to the most complex issues. At this level, the incumbent would be capable of instructing tech staff and reviewing the quality of the work or advice provided by these roles.

I4 Technical Support (Remote) - Specialist

86.527.24 Applies highly developed specialist knowledge and skills in technical support. Fully proficient in applying established professional, technical and administrative disciplines to complicated problems and issues encountered. Knowledge would typically be acquired from numerous years of work or coaching from senior specialist staff and exposure to unusual and challenging technical problems. At this level, the incumbent would be expected to be capable of instructing technical staff and reviewing the quality of the work or advice provided by these roles.

I3 Technical Support (Remote) - Senior

86.527.23 Well developed, advanced knowledge and skills for technical support. Fully proficient in applying established professional, technical and administrative disciplines. Knowledge would typically be acquired from several years of work or coaching from senior specialist staff. At this level, the incumbent would be expected to be capable of instructing technical staff and reviewing the quality of the work or advice provided by these roles.

I2 Technical Support (Remote) - Experienced

86.528.22 Second level technical support position. Works under limited supervision. Applies and uses knowledge of subject matter. Requires the capacity to understand specific client needs or technical requirements in order to resolve or escalate technical problems.

I1 Technical Support (Remote) - Entry

86.529.21 First level technical support role representing the most common entry point into the organisation. Works under close supervision to perform routine activities, generally in a support/contact centre environment.

P3 Technical Support (Remote) Officer III

86.526.13 High experience in providing detailed technical advice or services to clients on complicated issues. Responsible for customer support and after-sales services.

P2 Technical Support (Remote) Officer II

86.526.12 Provide technical advice or services to clients. Coordinates customer service activities. Assist in maintenance and reporting of customer service statistics.

P1 Technical Support (Remote) Officer I

86.526.11 Provide basic technical advice or services to clients related to simple products. Coordinates customer service activities. Assist in maintenance and reporting of customer service statistics.



Call Centre Benchmark Position Grid

Call Centre Benchmark Position Grid

Career Level Voice Process Inbound / Outbound Call Centre Traffic & Scheduling Technical Support (Remote) Specialists

M5 99.100.35 Head of Voice Process Inbound / Outbound

99.200.35 Head of Call Centre Traffic & Scheduling

86.515.35 Head of Technical Support (Remote)

M4 99.101.34 Voice Process Inbound / Outbound - Senior Manager

99.201.34 Call Centre Traffic & Scheduling - Senior Manager

86.515.34 Technical Support (Remote) - Senior Manager

M3 99.102.33 Voice Process Inbound / Outbound - Manager

99.202.33 Call Centre Traffic & Scheduling - Manager

86.515.33 Technical Support (Remote) - Manager

M2 99.103.32 Voice Process Inbound / Outbound - Supervisor

99.203.32 Call Centre Traffic & Scheduling - Supervisor

86.519.32 Technical Support (Remote) - Supervisor

M1 99.103.31 Voice Process Inbound / Outbound - Team Leader

N/A 86.519.31 Technical Support (Remote) - Team Leader

I6 N/A N/A N/A

I5 N/A 99.204.25 Call Centre Traffic and Scheduling Associate - Expert

86.527.25 Technical Support (Remote) - Expert

I4 99.104.24 Voice Process Inbound / Outbound Associate – Specialist

99.204.24 Call Centre Traffic and Scheduling Associate - Specialist

86.527.24 Technical Support (Remote) - Specialist

I3 99.105.23 Voice Process Inbound / Outbound Associate – Senior

99.205.23 Call Centre Traffic and Scheduling Associate - Senior

86.527.23 Technical Support (Remote) - Senior

I2 99.106.22 Voice Process Inbound / Outbound Associate - Experienced

99.206.22 Call Centre Traffic and Scheduling Associate - Experienced

86.528.22 Technical Support (Remote) - Experienced

I1 99.107.21 Voice Process Inbound / Outbound Associate – Entry

99.207.21 Call Centre Traffic and Scheduling Associate - Entry

86.529.21 Technical Support (Remote) - Entry

P3 99.108.13 Voice Process Inbound / Outbound Officer III N/A 86.526.13

Technical Support (Remote) Officer III

P2 99.108.12 Voice Process Inbound / Outbound Officer II N/A 86.526.12

Technical Support (Remote) Officer II

P1 99.108.11 Voice Process Inbound / Outbound Officer I N/A 86.526.11

Technical Support (Remote) Officer I



CONSULTING

Consulting Function / Sub-function Descriptions

IT Consulting & Implementation

Responsible for the project management and delivery of IT consulting services. Works with user groups to identify, develop, acquire and implement methodologies for the installation of new information systems or integration of existing systems. Coordinates in the acquisition and installation of hardware, software, databases, and peripherals that meet client needs. Often have focused knowledge of a specific technology or industry. Possesses the necessary technical skills to study and analyze systems needs; and handle systems development, systems process analysis, design & re-engineering.

Note: This Sub-function role is not responsible for determining the fit of the new information systems with business strategy. They are solely responsible for the technical project of developing and/or implementing an operable information system.

Typical titles include Technology Consultant, IT Implementation Consultant.

Strategic IT Business Consulting

Responsible for the project management and delivery of IT business strategy consulting services. Assists clients in defining and formulating their IT strategy through the review of business objectives and value proposition. Advises senior management on future business direction and aligns IT with business/corporate priorities, strategies and operating models. Recommends long-term improvements and changes to organization’s IT systems to support future business direction and growth.

Note: Implementation roles should not be matched to this Sub-function; rather, they should be matched to the IT Consulting & Implementation Sub-function.

Typical titles include IT Strategy Consultant.

Staff Resourcing Management

Responsible for ensuring an efficient allocation of practitioners/consultants to projects to fulfil client’s demands and achieve project objectives. Considers staffing mix; procurement of contracting services; forecasting market trends to ensure the availability of staff with the appropriate skills for projects. Prioritizes staffing decisions based on client’s requirements, time constraints and budget. Also participates in project performance reviews to effectively allocate staffing resources for future projects.

Typical titles include Resource Deployment Manager, Resource Manager.



IT Consulting & Implementation

Career Level Position Title Code IT Consulting & Implementation Common Duties and Responsibilities

M5 Head of IT Consulting 81.510.35 Responsible for the management and direction of multiple large or complex projects. May assume an organisation-wide leadership role for a specific technology or process. Incumbents typically have responsibility for revenue generation and building client base and have established network and referral contacts. May share practice management and administration responsibilities including the overall management of project teams and development of staff. May manage overall relationships with some clients and has frequent and direct contact with the most senior level managers and executives to provide technical expertise and project direction. Assists the business development team with writing and presenting proposals for large or complex projects. Provides guidance, direction and peer review to all levels of consulting staff. Typically holds an advanced degree and has fifteen or more years of relevant work experience, including both consulting and general industry experience.

M4 IT Consultant - Snr Manager

81.511.34 Assumes an organisation-wide leadership role for IT strategy consulting and recognised for their strong business management capability. Will have P&L responsibility for the area of their management. Responsible for managing multiple projects or a single large or complex project. Manages relationships with some clients and may have responsibility for business development. Has direct and ongoing contact with all levels at client. Requires highly refined business knowledge or technical expertise. Manages project consulting staff. Identifies and pursues business opportunities with potential and existing clients. Typically holds an advanced degree and has twelve to fifteen years of relevant work experience, including consulting and general industry experience (or additional years of experience if the incumbent does not have an advanced degree). May also have other credentials which establish a high level of expertise.

M3 IT Consultant - Manager

81.513.33 Assumes a management role for IT strategy consulting and recognised for their developing business management capability. Will have P&L responsibility for the area of their management. Responsible for managing moderately large or complex assignments. Assist business development team with writing and presenting proposal for moderately large or complex projects. Has moderate to heavy contact with middle and senior level executives at the client. Requires proven project management skills. May have an expertise or comprehensive knowledge of a particular technical specialty or industry. .Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience and an advanced degree (or additional years of experience if does not have an advanced degree). May also have other credentials which establish a high level of expertise.

M2 IT Consultant - Team Leader

81.514.32 Monitors the workflow of segments of larger IT consulting projects. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Contacts lower to middle level client staff for information and data collection and may participate in client meetings. Supervises and reviews work of less experienced personnel and provides training. Typically has four to seven years of consulting and/or work experience and an advanced degree (or additional years of experience if the employee does not have an advanced degree).

I6 IT Consultant – Preeminent

81.511.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of IT Consulting & Implementation. Speaks at national and international forums. Develops and identifies advances/opportunities in technologies to enhance the delivery of systems/projects to clients. Recommends and leads the adoption of new technology & methodologies.

I5 IT Consultant - Expert 81.512.25 Responsible for managing multiple IT consulting projects or a single large or complex project. Manages relationships with some clients and may have responsibility for business development. Has direct and ongoing contact with all levels at client. Requires highly refined business knowledge or technical expertise. Manages project consulting staff. Identifies and pursues business opportunities with potential and existing clients. Typically holds an advanced degree and has twelve to fifteen years of relevant work experience, including consulting and general industry experience (or additional years of experience if the incumbent does not have an advanced degree). May also have other credentials which establish a high level of expertise.

I4 IT Consultant - Specialist

81.513.24 Responsible for managing moderately large or complex IT consulting assignments. Assist business development team with writing and presenting proposal for moderately large or complex projects. Has moderate to heavy contact with middle and senior level executives at the client. Requires proven project management skills. May have an expertise or comprehensive knowledge of a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience and an advanced degree (or additional years of experience if does not have an advanced degree). May also have other credentials which establish a high level of expertise.



Career Level Position Title Code IT Consulting & Implementation Common Duties and Responsibilities

I3 IT Consultant - Senior 81.514.23 Well-developed, advanced knowledge and skills in monitoring the workflow of segments of larger projects. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Contacts lower to middle level client staff for information and data collection and may participate in client meetings. Supervises and reviews work of less experienced personnel and provides training. Typically has four to seven years of consulting and/or work experience and an advanced degree (or additional years of experience if the employee does not have an advanced degree).

I2 IT Consultant - Experienced

81.515.22 As a member of the project team, provides analytical support to project team(s), conducting research and data analysis to support the team’s analysis and conclusions. May focus skills in a specific industry. Daily contact with lower and middle level management in the field. Typically holds an undergraduate degree from a recognised school. Incumbents typically have one to three years of consulting experience and/or general industry experience.

I1 IT Consultant - Entry 81.516.21 This is an entry level or trainee IT consulting position. Provides analytical support to project team(s), conducting research and data analysis to support the team’s analysis and conclusions. May focus skills in a specific industry. (New graduates with up to 12 months experience).



Strategic IT Business Consulting

Career Level Position Title Code Strategic IT Business Consulting Common Duties and Responsibilities

M5 Head of Strategic IT Business Consulting

81.550.35 Responsible for leading the IT Strategy consulting function. May be sometimes referred to as a director or partner. Will typically set the overall strategy for the consulting function within the business and may be recognised both within and outside the organisation as a thought leader.

M4 Strategy Consulting – Senior Manager

81.551.34 Assumes an organisation-wide leadership role for IT strategy consulting and recognised for their strong business management capability. Will have P&L responsibility for the area of their management; this will represent a significant amount of business revenue. Incumbents typically have responsibility for revenue generation and building client base and have established network and referral contacts. May share practice management and administration responsibilities including the overall management of project teams and development of staff. Will manage overall relationships with high profile clients and has frequent and direct contact with the most senior level managers and executives to provide technical expertise and project direction. Assists the business development team with writing and presenting proposals for the largest and most complex projects. Sets business direction for their consulting unit, marketing plans and provides guidance, direction and peer review to all levels of consulting staff.

M3 Strategy Consultant –Manager

81.553.33 Assumes a management role for IT strategy consulting and recognised for their developing business management capability. Will have P&L responsibility for the area of their management. Responsible for managing moderately large or complex assignments. Assist business development team with writing and presenting proposal for moderately large or complex projects. Has moderate to contact with middle and senior level executives at the client. Requires proven project management skills. May have an expertise or comprehensive knowledge of a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience and an advanced degree (or additional years of experience if does not have an advanced degree). May also have other credentials which establish a high level of expertise.

M2 Strategy Consultant – Team Leader

81.554.32 Monitors the workflow of segments of larger IT strategy consulting projects. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Contacts lower to middle level client staff for information and data collection and may participate in client meetings. Supervises and reviews work of less experienced personnel and provides training. Typically has four to seven years of consulting and/or work experience and an advanced degree (or additional years of experience if the employee does not have an advanced degree).

I6 Strategy Consultant – Preeminent

81.551.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Strategic IT Business Consulting. Speaks at national and international forums. Identifies new and emerging trends, opportunities and technologies, recommend new IT solutions to clients and is involve in the development of these solutions.

I5 Strategy Consultant – Expert

81.552.25 Responsible for managing multiple IT Strategy consulting projects or a single large or complex project. Manages relationships with some clients and may have responsibility for business development. Has direct and ongoing contact with all levels at client. Requires highly refined business knowledge or technical expertise. Manages project consulting staff. Identifies and pursues business opportunities with potential and existing clients. Typically holds an advanced degree and has twelve to fifteen years of relevant work experience, including consulting and general industry experience (or additional years of experience if the incumbent does not have an advanced degree). May also have other credentials which establish a high level of expertise.

I4 Strategy Consultant – Specialist

81.553.24 Responsible for managing moderately large or complex IT Strategy consulting assignments. Assist business development team with writing and presenting proposal for moderately large or complex projects. Has moderate to heavy contact with middle and senior level executives at the client. Requires proven project management skills. May have an expertise or comprehensive knowledge of a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience and an advanced degree (or additional years of experience if does not have an advanced degree). May also have other credentials which establish a high level of expertise.

I3 Strategy Consultant – Senior

81.554.23 Well-developed, advanced knowledge and skills in monitoring the workflow of segments of larger IT Strategy consulting projects. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Contacts lower to middle level client staff for information and data collection and may participate in client meetings. Supervises and reviews work of less experienced personnel and provides training. Typically has four to seven years of consulting and/or work experience and an advanced degree (or additional years of experience if the employee does not have an advanced degree).



Career Level Position Title Code Strategic IT Business Consulting Common Duties and Responsibilities

I2 Strategy Consultant – Experienced

81.555.22 As a member of the project team, provides analytical support to project team(s), conducting research and data analysis to support the team’s analysis and conclusions. May focus skills in a specific industry. Daily contact with lower and middle level management in the field. Typically holds an undergraduate degree from a recognised school. Incumbents typically have one to three years of consulting experience and/or general industry experience.

I1 Strategy Consultant – Entry

81.556.21 This is an entry level or trainee IT consulting position. Provides analytical support to project team(s), conducting research and data analysis to support the team’s analysis and conclusions. May focus skills in a specific industry. (New graduates with up to 12 months experience)



Staff Resourcing Management

Career Level Position Title Code Staff Resourcing Management Common Duties and Responsibilities

M5 Head of Resourcing 81.580.35 This position leads the Staff Resourcing Management sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations related to the efficient allocation of practitioners/consultants to projects. This include considering staffing mix, procurement of contracting services, forecasting market trends to ensure the availability of staff with the appropriate skills for projects.

M4 Resourcing - Senior Manager

81.581.34 Assumes an organisation-wide leadership role for staff resourcing management and recognised for their strong business management capability. Will have P&L responsibility for the area of their management; and this will be represent a significant amount of business revenue. Incumbents typically have responsibility for considering staffing mix, procurement of contracting services, forecasting market trends to ensure the availability of staff with the appropriate skills for projects. May share practice management and administration responsibilities including the overall management of project teams and development of staff. Assists the business development/project management team with writing and presenting proposals for the largest and most complex projects.

M3 Resourcing - Manager 81.581.33 Assumes a management role for staff resourcing management and recognised for their developing business management capability. Will have P&L responsibility for the area of their management. Responsible for managing moderately large or complex assignments. Assist business development team with writing and presenting proposal for moderately large or complex projects. Has moderate to contact with middle and senior level executives at the client. Requires proven project management skills.

M2 Resourcing- Team Leader

81.582.32 Monitors the resource management programs through systems and processes to track talent capabilities and availabilities. Supports practice development initiatives, assisting business development team with writing proposals. Contacts lower to middle level client staff and may participate in client meetings to ensure the required resources/team mix is made available. Supervises and reviews work of less experienced personnel and provides training.

I5 Resourcing Consultant - Expert

81.583.25 Recognised for the highest level of technical expertise in designing and implementing the company’s resource management programs, by developing the systems and processes to track talent capabilities and availabilities, developing the scheduling an feedback systems required to provide the business with the required staffing mix to quickly and effectively respond to new project initiatives.

I4 Resourcing Consultant - Specialist

81.583.24 Applies highly developed specialist knowledge and skills in implementing the company’s resource management programs, by planning, coordinating and performing resources analysis and selection strategy. Assesses the resource requirements for complex projects and activities and ensures the required resources/team/mix is made available. Could include preparing and conducting interviews, undertaking candidate assessment and assisting in the staff recommendation process.

I3 Resourcing Consultant - Senior

81.584.23 Well developed, advanced knowledge and skills for implementing the company’s resource management program, by planning, coordinating and performing recruitment and selection strategy. Assesses the resource requirements for projects and activities and ensures the required resources/team/mix is made available. Could include preparing and conducting interviews, undertaking candidate assessment and assisting in the staff recommendation process.

I2 Resourcing Consultant - Experienced

81.585.22 Perform higher level duties in relation to the resource management processes. Identifies available resources and undertakes the required internal liaise and communication to ensure the timely availability of identified resources.

I1 Resourcing Consultant - Entry

81.586.21 Perform entry level activities in relation to the resource management.



Consulting Benchmark Position Grid

Consulting Benchmark Position Grid

Career Level IT Consulting & Implementation Strategic IT Business Consulting Staff Resourcing Management

M5 81.510.35 Head of IT Consulting

81.550.35 Head of Strategic IT Business Consulting

81.580.35 Head of Resourcing

M4 81.511.34 IT Consultant - Snr Manager

81.551.34 Strategy Consultant - Senior Manager

81.581.34 Resourcing - Senior Manager

M3 81.513.33 IT Consultant - Manager

81.553.33 Strategy Consultant - Manager

81.581.33 Resourcing - Manager

M2 81.514.32 IT Consultant - Team Leader

81.554.32 Strategy Consultant - Team Leader

81.582.32 Resourcing- Team Leader

M1 N/A N/A N/A

I6 81.511.26 IT Consultant – Preeminent

81.551.26 Strategy Consultant – Preeminent

N/A

I5 81.512.25 IT Consultant - Expert

81.552.25 Strategy Consultant - Expert

81.583.25 Resourcing Consultant - Expert

I4 81.513.24 IT Consultant - Specialist

81.553.24 Strategy Consultant - Specialist

81.583.24 Resourcing Consultant - Specialist

I3 81.514.23 IT Consultant - Senior

81.554.23 Strategy Consultant - Senior

81.584.23 Resourcing Consultant - Senior

I2 81.515.22 IT Consultant - Experienced

81.555.22 Strategy Consultant - Experienced

81.585.22 Resourcing Consultant - Experienced

I1 81.516.21 IT Consultant - Entry

81.556.21 Strategy Consultant - Entry

81.586.21 Resourcing Consultant - Entry

P3 N/A N/A N/A

P2 N/A N/A N/A

P1 N/A N/A N/A



CORPORATE AFFAIRS

Corporate Affairs Function / Sub-function Descriptions

Public Relations

Responsible for the organization’s public image and market relationship. Plans and conducts public relations and goodwill programs to improve the organization's relations with the public, industry, stockholders, customers and employees. Acts as an organization spokesperson by interfacing and establishing good relationships with the media (i.e. magazines, newspapers, radio, and television). Recommends programs that promote and support the organization’s mission, objectives and business goals.

Typical titles include Corporate Communication Executive, Public Affairs Executive.

Corporate Planning

Responsible for planning and developing the organization’s long term and short term strategies. Conducts special studies for top management in areas such as organization's operational effectiveness, capacity utilization, operating cost containment, external environment etc. Implements corporate governance initiatives; manages and reviews Balanced Scorecard indicators. Monitors periodically and assesses the validity and viability of the organization’s existing strategies and projections. Determines necessary revision to existing strategies with respect to environmental assessment and a strategic fit with the organization’s resources.

Typical titles include Strategic Planning Manager.

Legal

Responsible for determining and safeguarding the legal interests of the organization. Ensures that business practices, policies, and dealings of the organization are in compliance with regulatory requirements and in alignment with corporate goals. Manages the organization's defense; interprets and prepares legal documents. Provides counsel to management on appropriate actions on legal matters. Experience in legal matters such as trade and commercial, foreign investment, technology transfer, labor and corporate issues etc.

Typical titles include Attorney, General / Legal Counsel.

Intellectual Property (IP)

Responsible for a broad range of patents/copyrights/licensing/trademarks/trade secrets related work. Ensures organization’s intellectual property is properly protected locally and globally. Drafts out corporate legal documents and handles patent assertions, litigations and licensing matters. Manages and monitors competitors’ products/processes/trademarks for potential infringement. Recommends legal advice to corporate management on intellectual property protection issues. Manages and monitors the performance of any contractors commissioned to undertake intellectual property protection.

Typical titles include Intellectual Property Attorney.

Regulatory Affairs

Responsible for ensuring that organisation's activities are conducted ethically and in compliance with relevant regulations, laws and standards. Develops and implements regulatory strategies, procedures and controls for new products and/or business activities that require governmental approvals. Prepares and submits regulatory applications such as permits, licenses, certificates and authorization required by governmental agencies. Coordinates government interactions and compliance activities; and interacts with regulatory agencies.

Typical titles include Regulatory Affairs Representative.



Corporate Affairs Function / Sub-function Descriptions

Government Relations**

Responsible for establishing and maintaining positive relationships at all levels of government, public services, and other authorities (for example federal, state, provincial, city, or local) to facilitate communication and help advance the organisation's business interests. Represent the organisation's position on legislation and government policy to government representatives, committees, and other regulatory agencies so that the organisation's interests are advanced. Monitor, analyse, and interpret developments in politics and government policy and advise senior management on how these trends may impact the organisation's business interests. Manage the organisation's most high level, complex, controversial, or critical government relationships through frequent interactions with government agencies to expedite formalities, documents and request processing. Lead, direct, evaluate, and develop a team of government relations professionals to ensure that all the organisation's dealings with government agencies are conducted ethically, legally, and according to the organisation's policies and standards.

Typical titles include Government Affairs Officer, Government Relations Representative.

Investor Relations***

Responsible for maintaining, developing and improving the relations and communications between organization, its shareholders & investors and the financial community. Plans and conducts investor relations programs to increase the value and marketability of the organization's securities. Serves as the key point of contact in handling inquiries from the financial community. Develops and implements programs to keep the financial community up-to-date on the organization’s performance and industry trends.

Note: There will be mainly Business Analyst roles matched to I1 and I2 levels for these functions. Please review carefully the Career Level descriptions before matching jobs in the Sub-function to these levels to ensure all criteria are met.

Typical titles include Investor Relations Executive.


*** New sub-function introduced in H2_2012



Public Relations

Career Level Position Title Code Public Relations Common Duties and Responsibilities

M5 Head of Public Relations

14.210.35 Responsible for the companies’ public image, market relationship, planning and conducting public relations and goodwill programs to improve the company's relations with the public, industry, stockholders and employees. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Public Relations Senior Manager

14.211.34 Highly experienced in public relations management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for planning and conducting public relations and goodwill programs to improve the company's relations with the public, industry, stockholders and employees. May deliver speeches and scripts. Assigns and approves artwork and participates in community and civic programs. May participate in advertising campaigns.

M3 Public Relations Manager

14.211.33 Manages the public relations function. Responsible for planning and conducting public relations and goodwill programs to improve the company's relations with the public, industry, stockholders and employees. May deliver speeches and scripts. Assigns and approves artwork and participates in community and civic programs. May participate in advertising campaigns.

M2 Public Relations Team Leader

14.214.32 Assist in planning and conducting public relations and goodwill programs to improve the company's relations with the public, industry, stockholders and employees. May prepare or deliver speeches and scripts. Assigns and approves artwork and participates in community and civic programs. May participate in advertising campaigns.

I5 Public Relations Executive – Expert

14.212.25 Recognised for the highest level of technical expertise in planning, scheduling and executing PR programs, including advertising, press releases, trade shows or seminars to maintain reputation and visibility of the company. Ensure the company identity and image is maintained.

I4 Public Relations Executive – Specialist

14.212.24 Applies highly developed specialist knowledge and skills in planning, scheduling and executing PR programs, including advertising, press releases, trade shows or seminars to maintain reputation and visibility of the company. Ensure the company identity and image is maintained.

I3 Public Relations Executive - Senior

14.212.23 Well developed, advanced knowledge and skills for planning, scheduling and executing PR programs, including advertising, press releases, trade shows or seminars to maintain reputation and visibility of the company. Ensure the company identity and image is maintained.

I2 Public Relations Officer - Experienced

14.213.22 Responsible for planning and coordinating public relation events and activities to promote and support the mission, objectives and business goals. Prepare and distributes information utilising media such as magazines, newspapers, radio and television.

I1 Public Relations Officer

14.213.21 Entry level positions. Acquiring skills and knowledge for planning and coordinating public relation events and activities to promote and support the mission, objectives and business goals. Prepare and distributes information utilising media such as magazines, newspapers, radio and television.



Corporate Planning

Career Level Position Title Code Corporate Planning Common Duties and Responsibilities

M5 Head of Corporate Planning

14.300.35 Lead the corporate planning sub-function. Direct research and analysis of the economics, political, regulatory, market and competitive environment as well as internal organisational, financial, technical analysis. Develop long-term strategic planning to achieve the company’s long-term objectives.

M4 Corporate Planning Senior Manager

14.301.34 Highly experienced in the management of corporate planning functions. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Leads the corporate planning function covering analysis of the economics, political, regulatory, market and competitive environment as well as internal organisational, financial, technical analysis. Develop long-term strategic planning to achieve the company’s long-term objectives.

M3 Corporate Planning Manager

14.301.33 Manages the corporate planning function; covering analysis of the economics, political, regulatory, market and competitive environment as well as internal organisational, financial, technical analysis. Develop long-term strategic planning to achieve the company’s long-term objectives.

M2 Corporate Planning Team Leader

14.304.32 Lead a team of corporate planning consultants to assist with the corporate planning function covering analysis of the economics, political, regulatory, market and competitive environment as well as internal organisational, financial, technical analysis.

I5 Corporate Planning Consultant - Expert

14.302.25 Recognised for the highest level of technical expertise in undertaking complex research and analysis into the company’s human, financial organisational and technical resources. Develop company’s long term plan and provide detailed advice to corporate planning management about potential issues.

I4 Corporate Planning Consultant - Specialist

14.302.24 Applies highly developed specialist knowledge and skills in undertaking research and analysis into the company’s human, financial organisational and technical resources. Develop company’s long term plan and provide detailed advice to corporate planning management about potential issues.

I3 Corporate Planning Consultant - Senior

14.302.23 Well developed, advanced knowledge and skills for researching and analysing the company’s human, financial organisational and technical resources. Develop company’s long term plan and provide detailed advice to corporate planning management about potential issues.

I2 Corporate Planning Consultant - Experienced

14.303.22 Developed experience in the research and analysis of the company’s human, financial organisational and technical resources. Develop company’s long term plan.

I1 Corporate Planning Officer

14.303.21 Research and analyse company’s human, financial organisational and technical resources. Develop company’s long term plan.



Legal

Career Level Position Title Code Legal Common - Duties and Responsibilities

M4 Corporate Secretary 14.005.34 Plan and organise corporate legal documents and other documents related to shareholder’s report to ensure compliance with government law and regulations. Arrange shareholder’s meeting and other corporate meetings. May also oversee external affairs activities.

M4 Legal/Compliance Senior Manager

14.101.34 Highly experienced in the management of legal/compliance operations. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Provides contracts, policies and related forms to support insurance products of multiple business units; ensure products and contracts are in compliance with laws.

M3 Legal/Compliance Manager

14.101.33 Manages the legal/compliance function. Provides contracts, policies and related forms to support insurance products of multiple business units; ensure products and contracts are in compliance with laws.

M2 Legal/ Compliance Supervisor

14.102.32 Lead a team of legal professionals in assisting with the development of contracts, policies and related forms to support insurance products of multiple business units; ensure products and contracts are in compliance with laws.

I6 Legal Counsel – Preeminent

14.103.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Legal. Speaks at national and international forums. Keeps up-to-date on new laws and regulations that could have potential impact on the business activities within specific country, sub region or region or domain. Proactive in the identification and recommendation on changes needed to ensure legal compliance.

I5 Legal Counsel – Expert

14.103.25 Recognised for the highest level of technical expertise in advising all areas of the company in complex legal aspects such as trade and commercial matters, foreign investment, technology transfer, labour and corporate issues etc. Prepare and/or review contracts, letters of agreement and other documents to ensure its legal compliance. Maintain contact with external consultants as required.

I4 Legal Counsel – Specialist

14.103.24 Applies highly developed specialist knowledge and skills in supporting and advising the company in complex legal aspects such as trade and commercial matters, foreign investment, technology transfer, labour and corporate issues etc. Prepare and/or review contracts, letters of agreement and other documents to ensure its legal compliance. Maintain contact with external consultants as required.

I3 Legal Counsel – Senior

14.104.23 Well developed, advanced knowledge and skills for advising the company in legal aspects such as trade and commercial matters, foreign investment, technology transfer, labour and corporate issues and the like. Prepare and/or review contracts, letters of agreement and other documents to ensure its legal compliance. Maintain contact with external consultants as required.

I2 Legal Counsel – Experienced

14.104.22 Responsible for supporting and advising all areas of the company in legal aspects such as trade and commercial matters, foreign investment, technology transfer, labour and corporate issues and the like. Prepare and/or review contracts, letters of agreement and other documents to ensure its legal compliance. Maintain contact with external consultants as required.

I1 Legal Assistant 14.106.21 Translate correspondence, legal documents and legal regulations; interpret at meeting and negotiations; research legal and business regulatory issues; monitor documentary organisation requirements; arrange meetings, plan and organise schedules and files.



Intellectual Property (IP)

Career Level Position Title Code Intellectual Property (IP) / Patents Common Duties and Responsibilities

M5 Head of Intellectual Property (IP)

14.432.35

Lead the Intellectual Property (IP)/Patents sub-function. Work closely with business team members, oversee compliance efforts, serve as lead counsel on strategic deals and provide legal advice and guidance in connection with those businesses. Develop long-term strategic planning for a broad range of patent related work which includes handling patent assertions, handling patent licensing matters and supporting patent litigation. Managing and monitoring the performance of any contractors commissioned to undertake intellectual property protection. Ensuring suppliers and partners understand and work with our updated intellectual property management practice.

M4 Intellectual Property (IP) Senior Manager

14.433.34

Highly experienced in the management of Intellectual Property (IP)/Patents operations. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Provides contracts, policies and related forms to support products of multiple business units to protect company's intellectual properties; handles patent assertions, patent licensing matters and supports patent litigation.

M3 Intellectual Property (IP) Manager

14.433.33

Lead a team to manage the Intellectual Property (IP)/Patents of the company. Provides contracts, policies and related forms to support products of multiple business units to protect company's intellectual properties; handles patent assertions, patent licensing matters and supports patent litigation.

M2 Intellectual Property (IP) Supervisor

14.434.32

Lead a team of legal professionals in assisting with the development of contracts, policies and related forms to support insurance products of multiple business units; ensure products and contracts are in compliance with laws.

I6 Intellectual Property (IP) Executive – Preeminent

14.404.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Intellectual Property (IP) / Patents. Speaks at national and international forums. Keeps up to date on latest patents laws, rules and governance processes. Initiate and influence changes required within the industry to improve the efficiency and effectiveness.

I5 Intellectual Property (IP) Executive - Expert

14.405.25

Recognised for the highest level of technical expertise in advising all areas of the company in complex Intellectual Property (IP)/Patents aspects. Prepare and/or review contracts, letters of agreement and other documents to ensure its legal compliance. May assist in diligence process for M&A activities, supporting licensing activities; and acting as direct facilitator between the legal and engineering departments.

I4 Intellectual Property (IP) Executive - Specialist

14.406.24

Applies highly developed specialist knowledge and skills in supporting and advising the company in complex Intellectual Property (IP)/Patents aspects. Prepare and/or review contracts, letters of agreement and other documents to ensure its legal compliance. May assist in diligence process for M&A activities, supporting licensing activities; and acting as direct facilitator between the legal and engineering departments.

I3 Intellectual Property (IP) Executive - Senior

14.407.23

Well developed, advanced knowledge and skills for advising the company on Intellectual Property (IP)/Patents aspects. Prepare and/or review contracts, letters of agreement and other documents to ensure its Intellectual Property (IP)/Patents compliance. May assist in diligence process for M&A activities, supporting licensing activities; and acting as direct facilitator between the legal and engineering departments.

I2 Intellectual Property (IP) Executive - Experienced

14.408.22

Responsible for supporting and advising company on Intellectual Property (IP)/Patents aspects. Prepare and/or review contracts, letters of agreement and other documents to ensure its Intellectual Property (IP)/Patents legal compliance. Maintaining a database and manage internal queries.

I1 Intellectual Property (IP) Executive - Entry

14.409.21

Drafting and maintaining licensing and commercial agreements ensuring protection of company's intellectual property/patent. Maintaining a database and manage internal queries. May provide ongoing legal counselling in the areas of intellectual property, website operations, consumer law, technology, digital media and regulatory compliance.



Regulatory Affairs

Career Level Position Title Code Regulatory Affairs Common Duties and Responsibilities

M5 Head of Regulatory Affairs

14.410.35

Leads the Regulatory Affairs sub-function and is responsible for regulatory compliance in all business activities. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice on the organization’s regulatory compliance. Consults on an ongoing basis on related issues with the executive leadership team.

M4 Regulatory Affairs - Senior Manager

14.411.34

Highly experienced in the management of Regulatory Affairs sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact organisation performance. Plans, directs and monitors regulatory affairs activities. Liaises with functional and operational area managers to understand their short to medium-term business goals and accordingly develops plans, cost estimates and schedules for acquiring the necessary permits and other approvals.

M3 Regulatory Affairs - Manager

14.411.33

Manages the Regulatory Affairs sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Leads the team to ensure that the organisation's regulatory affairs activities are conducted accurately, ethically and according to relevant regulations, laws and standards.

M2 Regulatory Affairs -Supervisor

14.412.32

Provides first level supervision to the team of Professionals in Regulatory Affairs sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Oversees the application processes so that the organisation submits accurate and fully completed applications that are likely to be successful.

I6 Regulatory Affairs Executive - Preeminent

14.412.26

An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Regulatory Affairs. Speaks at national and international forums. Keeps up-to-date on latest development on regulatory compliance. Initiate, lobby and influence changes within industry arena; recommends changes to processes/services to ensure compliance with regulations and ethical standards.

I5 Regulatory Affairs Executive - Expert

14.412.25

Recognised for the level of technical expertise in the Regulatory Affairs within and outside the organization. Ensures the organisation's activities are conducted ethically and in compliance to relevant regulations, laws and standards. Monitors regulatory and industry developments and advises senior management on the potential impact of current and future regulations on the operation of the organisation.

I4 Regulatory Affairs Executive - Specialist

14.412.24

Recognized as among the most experienced and knowledgeable resources in the Regulatory Affairs within the organization. Applies highly developed specialist knowledge and skills in Regulatory Affairs. Performs audits to ensure that organisation’s and government’s standards on products/processes are met. Provides guidance to other departments on industry/regulatory standards.

I3 Regulatory Affairs Executive - Senior

14.412.23

Experienced professional with well developed, proficient knowledge and skills in Regulatory Affairs. Prepares materials for legal counsel or external consultants and manages these relationships to ensure the organisation's interests are well-represented.

I2 Regulatory Affairs Executive - Experience

14.413.22

Works independently under limited supervision and applies knowledge of subject matter in Regulatory Affairs. Second level professional with direct impact on results and outcome. Possess sufficient knowledge and skills to assist with the registration process in ensuring approvals/permits for new products. Provides basic guidance to marketing, research, finance and other related departments on regulatory requirements.

I1 Regulatory Affairs Executive - Entry

14.414.21

First level Regulatory Affairs professional, representing the most common entry point into the organisation. Performs routine activities related to the registration process of permits, licences, certificates, authorisations and other approvals. Maintains completeness of regulatory affairs documentation. Focuses on learning and acquiring work skills/knowledge in the Regulatory Affairs field.



Government Relations**

Career Level Position Title Code Government Relations Common Duties and Responsibilities

M5 Head of Government Relations

14.514.35 Leads the Government Relations sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice on the organization’s relations with government officials.

M4 Government Relations - Senior Manager

14.513.34 Highly experienced in the management of Government Relations sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact organisation performance. Establishes and maintains positive relationships with the high-level government/public service officials to facilitate communication and helps advance the organisation's business interests.

M3 Government Relations - Manager

14.512.33 Manages the Government Relations sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Protects and advances the organisation’s business interests in all matters involving politicians, policy-makers, regulators, and government departments and agencies.

M2 Government Relations - Supervisor

14.511.32 Provides first level supervision to the team of Professionals in Government Relations sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads the team to ensure that all the organisation's dealings with government agencies are conducted ethically, legally, and according to the organisation's policies and standards.

I5 Government Relations Executive - Expert

14.505.25 Recognised for the level of technical expertise in the Government Relations within and outside the organization. Monitors, analyses, and interprets developments in politics and government policy. Advises senior management on how these trends may impact the organisation's business interests. Manages the organisation's most high level, complex, controversial, or critical government relationships through frequent interactions with government agencies to expedite formalities, documents and request processing.

I4 Government Relations Executive - Specialist

14.506.24 Recognized as among the most experienced and knowledgeable resources in the Government Relations within the organization. Applies highly developed specialist knowledge and skills in Government Relations. Communicates information to management and coordinates appropriate course of action on relevant regulatory issues that impact the organization.

I3 Government Relations Executive - Senior

14.507.23 Experienced professional with well developed, proficient knowledge and skills in Government Relations. Prepares materials for meetings and other events involving government representatives. May act as the representative for trade associations and other industry-related groups.

I2 Government Relations Executive - Experience

14.508.22 Works independently under limited supervision and applies knowledge of subject matter in Government Relations. Second level professional with direct impact on results and outcome. Possess sufficient knowledge and skills to analyse and evaluate the impact of government policy and regulation on the organisation's activities and objectives. Assists in preparation of materials for meetings with government agencies and representatives.

I1 Government Relations Executive - Entry

14.509.21 First level Government Relations professional, representing the most common entry point into the organisation. Performs routine activities related to government relations and maintains documentations. Focuses on learning and acquiring work skills/knowledge in the Government Relations field.




Investor Relations***

Career Level Position Title Code Investor Relations Common Duties and Responsibilities

M5 Head of Investor Relations

14.421.35 Leads the Investor Relations sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice on the organization’s relations with the shareholders, investors and the financial community.

M4 Investor Relations - Senior Manager

14.421.34 Highly experienced in the management of Investor Relations sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact organisation performance. Establishes and maintains positive relationships with the financial community to facilitate communication and helps advance the organisation's business interests.

M3 Investor Relations - Manager

14.421.33 Manages the Investor Relations sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Protects and advances the organisation’s business interests in all matters involving shareholders, investors and the financial community.

M2 Investor Relations - Supervisor

14.421.32 Provides first level supervision to the team of Professionals in Investor Relations sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads the team to ensure that all the queries from the financial community are handled in a timely manner, with utmost professionalism, in line with company’s broader strategic direction, and according to the organisation's policies and standards.

I6 Investor Relations Executive - Preeminent

14.422.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Investor Relations. Speaks at national and international forums. Keeps up-to-date on industry trends, patterns of stock-trading and latest development on securities law compliance. Initiate, lobby and influence changes required within the industry to best engage the financial community in an effective manner.

I5 Investor Relations Executive - Expert

14.423.25 Recognised for the level of technical expertise in Investor Relations within and outside the organization. Monitors, analyses, and interprets developments in industry and securities law. Advises senior management on how these trends may impact the organisation's business interests. Manages the organisation's high level, complex, controversial, or critical Investor Relationships through frequent interactions with the financial community to enhance the company image.

I4 Investor Relations Executive - Specialist

14.424.24 Recognized as among the most experienced and knowledgeable resources in Investor Relations within the organization. Applies highly developed specialist knowledge and skills in Investor Relations. Communicates information to management and may act as the representative for trade associations and other industry-related groups.

I3 Investor Relations Executive - Senior

14.425.23 Experienced professional with well developed, proficient knowledge and skills in Investor Relations. Prepares materials for meetings and other events involving financial community. Tactfully handles queries from the shareholders, investors and the financial community in line with company’s objectives and coordinates appropriate course of action.

I2 Investor Relations Executive - Experience

14.426.22 Works independently under limited supervision and applies knowledge of subject matter in Investor Relations. Second level professional with direct impact on results and outcome. Possess sufficient knowledge and skills to investigate queries raised by the financial community. Assists in preparation of materials for meetings with shareholders and investors.

I1 Investor Relations Executive - Entry

14.427.21 First level Investor Relations professional, representing the most common entry point into the organisation. Performs routine activities related to Investor Relations and maintains documentations. Focuses on learning and acquiring work skills/knowledge in the Investor Relations field.




Corporate Affairs Benchmark Position Grid

Corporate Affairs Benchmark Position Grid

Career Level Public Relations Corporate Planning Legal Intellectual Property (IP) / Patents

M5 14.210.35 Head of Public Relations

14.300.35 Head of Corporate Planning (refer to “Functional Management” function) 14.432.35

Head of Intellectual Property (IP)/Patents

M4 14.211.34 Public Relations - Senior Manager

14.301.34 Corporate Planning - Senior Manager

14.101.34 Legal/Compliance Senior Mgr 14.005.34 Corp Secretary

14.433.34 Intellectual Property (IP)/Patents Senior Manager

M3 14.211.33 Public Relations - Manager

14.301.33 Corporate Planning - Manager

14.101.33 Legal/Compliance - Manager

14.433.33 Intellectual Property (IP)/Patents Manager

M2 14.214.32 Public Relations - Team Leader

14.304.32 Corporate Planning - Team Leader

14.102.32 Legal/ Compliance - Supervisor

14.434.32 Intellectual Property (IP)/Patents Supervisor

M1 N/A N/A N/A N/A

I6 N/A N/A 14.103.26 Legal Counsel – Preeminent

14.404.26 Intellectual Property (IP) / Patents Executive - Preeminent

I5 14.212.25 Public Relations Executive - Expert

14.302.25 Corporate Planning Consultant - Expert

14.103.25 Expert Legal Counsel

14.405.25 Intellectual Property (IP)/Patents Executive - Expert

I4 14.212.24 Public Relations Executive - Specialist

14.302.24 Corporate Planning Consultant - Specialist

14.103.24 Legal Counsel - Specialist

14.406.24 Intellectual Property (IP)/Patents Executive - Specialist

I3 14.212.23 Public Relations Executive - Senior

14.302.23 Corporate Planning Consultant - Senior

14.104.23 Legal Counsel - Senior

14.407.23 Intellectual Property (IP)/Patents Executive - Senior

I2 14.213.22 Public Relations Officer - Experienced

14.303.22 Corporate Planning Consultant - Experienced

14.104.22 Legal Counsel

14.408.22 Intellectual Property (IP)/Patents Executive - Experienced

I1 14.213.21 Public Relations - Officer

14.303.21 Corporate Planning - Officer

14.106.21 Legal - Assistant

14.409.21 Intellectual Property (IP)/Patents Executive - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A



Corporate Affairs Position Grid

Career Level Regulatory Affairs Government Relations** Investor Relations***

M5 14.410.35 Head of Regulatory Affairs

14.514.35 Head of Government Relations

14.421.35 Head of Investor Relations

M4 14.411.34 Regulatory Affairs Senior Manager

14.513.34 Government Relations - Senior Manager

14.421.34 Investor Relations - Senior Manager

M3 14.411.33 Regulatory Affairs Manager

14.512.33 Government Relations - Manager

14.421.33 Investor Relations - Manager

M2 14.412.32 Regulatory Affairs Supervisor

14.511.32 Government Relations - Supervisor

14.421.32 Investor Relations - Supervisor

M1 N/A N/A N/A

I6 14.412.26 Regulatory Affairs Executive - Preeminent

N/A 14.422.26 Investor Relations Executive - Preeminent

I5 14.412.25 Regulatory Affairs Executive - Expert

14.505.25 Government Relations Executive - Expert

14.423.25 Investor Relations Executive - Expert

I4 14.412.24 Regulatory Affairs Executive - Specialist

14.506.24 Government Relations Executive - Specialist

14.424.24 Investor Relations Executive - Specialist

I3 14.412.23 Regulatory Affairs Executive - Senior

14.507.23 Government Relations Executive - Senior

14.425.23 Investor Relations Executive - Senior

I2 14.413.22 Regulatory Affairs Executive - Experience

14.508.22 Government Relations Executive - Experience

14.426.22 Investor Relations Executive - Experience

I1 14.414.21 Regulatory Affairs Executive - Entry

14.509.21 Government Relations Executive - Entry

14.427.21 Investor Relations Executive - Entry

P3 N/A N/A N/A

P2 N/A N/A N/A

P1 N/A N/A N/A





DATA CENTRE

Data Centre Function / Sub-function Descriptions

Data Centre Operation

Manage data centre operations which cover managing site facilities and maintenance, security and surveillance systems, system installations and the overall customer experience. Ensure delivery of services as per client requirements and control cost and manage vendors. Monitor and maintain uptime of facilities by minimising breakdowns and maximising process and system efficiencies (eg maintenance and administration of servers/databases/applications/network/non-IT infrastructure). Plans and administers acquisition/installation of hardware equipment, software and maintenance agreements to maximise integration, compatibility and continuing operations of systems with minimal disruption.



Data Centre Operation

Career Level Position Title Code Data Centre Operation Common Duties and Responsibilities

M4 Data Centre Senior Manager

99.433.34

Formulates plans to support organisation's data centre strategies. Responsible for managing the day-to-day operations at data centre including field operations and engineering personnel, security staff, site facilities and maintenance, critical systems, security and surveillance systems, budgets, customer installations and the overall customer experience. Plans and administers acquisition/installation of hardware equipment, software and maintenance agreements to maximise integration, compatibility and continuing operations of systems with minimal disruption.

M3 Data Centre Manager

99.433.33

Responsible for managing the day-to-day operations at data centre including field operations and engineering personnel, security staff, site facilities and maintenance, critical systems, security and surveillance systems, budgets, customer installations and the overall customer experience. Plans and administers acquisition/installation of hardware equipment, software and maintenance agreements to maximise integration, compatibility and continuing operations of systems with minimal disruption. Managing engineers (Unix, wintel) as well as database team to provide support and troubleshooting.

M2 Data Centre Supervisor

99.434.32 Responsible for the day-to-day operations of a team of engineers. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve operation efficiency to meet operational requirements. Recognises and recommends operational improvements.

I5 Data Centre Engineer - Expert

99.405.25

Recognised for the highest level of expertise in data centre equipment installation, logging data regarding installed corporate server base, developing procedures for server installation, racking / unracking / decommissioning hardware and cable patching from server through to server farm switches. Monitors data volume and creates reports that will be used for capacity planning within the data centre. Coordinates with other departments when outages occur and assist in data recovery.

I4 Data Centre Engineer - Specialist

99.406.24

Responsible for data centre equipment installation, logging data regarding installed corporate server base, developing procedures for server installation, racking / unracking / decommissioning hardware and cable patching from server through to server farm switches. Monitors data volume and creates reports that will be used for capacity planning within the data centre. Coordinates with other departments when outages occur and assist in data recovery.

I3 Data Centre Engineer - Senior

99.407.23

Well developed knowledge and skills in data centre equipment installation, logging data regarding installed corporate server base, developing procedures for server installation, racking / unracking / decommissioning hardware and cable patching from server through to server farm switches. Monitors data volume and creates reports that will be used for capacity planning within the data centre. Monitoring data volume and perform troubleshooting whenever required.

I2 Data Centre Engineer - Experience

99.408.22

Provides support in data centre equipment installation, logging data regarding installed corporate server base, developing procedures for server installation, racking / unracking / decommissioning hardware and cable patching from server through to server farm switches. Assists in creating reports that will be used for capacity planning in the data centre. Monitoring data volume and perform troubleshooting whenever required.

I1 Data Centre Engineer - Entry

99.409.21 Provides basic support in data centre equipment installation, logging data regarding installed corporate server base, developing procedures for server installation, racking / unracking / decommissioning hardware and cable patching from server through to server farm switches. Monitoring data volume and perform basic troubleshooting whenever required.

P3 Data Centre Technician - Senior

99.409.13

Highly skills in utilising all relevant machinery, tools and equipment to undertake standard and complex operational tasks, processes and activities. May assist data engineers in installation, maintenance of data centre systems. May act as co-ordinator and guide for new technicians. Required to attain relevant skill certifications.

P2 Data Centre Technician - Experience

99.409.12

Experienced in operating and maintaining basic data centre systems. Works under limited supervision. Follows operation specifications or instructions of higher level technical personnel. Is fully responsible for the quality of the work they perform. Might have basic skill certifications.

P1 Data Centre Technician - Entry

99.409.11 First level Technician position. Has mastered the use of relevant data centre equipment. Undertakes standard operational tasks and activities. Works under close supervision.



Data Centre Benchmark Position Grid

Data Centre Benchmark Position Grid

Career Level Data Centre Operation

M5 (refer to “Functional Management” function)

M4 99.433.34 Data Centre Senior Manager

M3 99.433.33 Data Centre Manager

M2 99.434.32 Data Centre Supervisor

M1 N/A

I6 N/A

I5 99.405.25 Data Centre Engineer - Expert

I4 99.406.24 Data Centre Engineer - Specialist

I3 99.407.23 Data Centre Engineer - Senior

I2 99.408.22 Data Centre Engineer - Experience

I1 99.409.21 Data Centre Engineer - Entry

P3 99.409.13 Data Centre Technician - Senior

P2 99.409.12 Data Centre Technician - Experience

P1 99.409.11 Data Centre Technician - Entry



ENGINEERING*

Engineering Function / Sub-function Descriptions

Engineering Management#

Responsible for the engineering operations of the business. Directs and oversees business' engineering practices, including the effective optimization of equipment, materials for production. Manages the introduction of new/modified equipment, tools, software and systems. Provides insight and develops priorities for engineering projects and services, while ensuring that the engineering performance and quality goals are met. Analyses market and technology demands to assess the feasibility of projects and plans. Establishes engineering standards and manage budgetary controls.

Typical titles include Manufacturing Engineering Manager.

Project Engineering#

Responsible for managing, implementing project expansions and directing project works. Defines and executes project objectives, plans, stages, schedules, deliverables and cost estimates. Manages and monitors project progress from initiation to final implementation. Helps in evaluation of vendors/suppliers based on business implications and technical feasibility. Tracks and ensures projects are completed within budget, schedules and quality standards.

Typical titles include Project Engineer.

Electronic / Electrical Engineering#

Responsible for the development of electronic equipment and hardware systems in support of end users’ needs. Researches, designs, develops, tests, and maintains electronic and electrical components/parts for electronic equipment and hardware systems. Electronic engineers deals with small-scale electronic components for computer systems, communication systems and other industrial applications. Electrical engineers deals with switch-mode power supply systems or large-scale electrical systems for the generation, transmission and control of electric power.

Typical titles include Electrical Control Engineer, Electronic Engineer, RF/Baseband Engineer.

Mechanical Design Engineering##

Responsible for design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. Plans, designs and implements mechanical components and sub-systems to achieve desired functionality, and validates the design through analysis and testing. Documents requirement specifications and engineering analysis results, and ensures all regulatory and safety standards are met. Oversees installation, operation, maintenance and repair of mechanical components and equipments.

Note: If the mechanical engineering job is in a manufacturing environment, match it to Manufacturing / Production and Assembly function: Mechanical Engineering.

Typical titles include Mechanical Engineer, Mechanical Design Engineer.

* New function introduced in H1_2012

** New sub-function introduced in H1_2012 ## New sub-function introduced in H2_2013 # Sub-function which has been moved beginning H1_2012 (refer to appendix for details)




Integration Engineering##

Responsible for design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Participates in cross-functional teams to define requirements, analyse feasibility and propose solutions that meet customer needs. Conducts system analysis to resolve tradeoffs and drives integration of system engineering tools & processes across platforms to optimize performance. Manages resolution of system compatibility and performance issues.

Note: If the systems engineering job is not for integrating an electro-mechanical system, match it to Engineering function: Systems Engineering.

Typical titles include Systems Engineer, System Integration Engineer.

Firmware Engineering**

Responsible for the creation and coding of firmware - the embedded software in electronics devices, including embedded 2D/3D graphics engine. Researches, designs and develops firmware algorithms used in electronic hardware devices. Develops and executes test plans and scripts to ensure new firmware meets specifications, functionalities and performance requirements. Debugs firmware and compatibility issues. Documents technical manuscripts for firmware operations and works with programmers & hardware design engineers. Expertise in machine language, assembly language and other programming languages (e.g. C, C++ etc).

Typical titles include Firmware Engineer, Embedded Software Engineer.

Systems Engineering**

Responsible for designing, configuring and installing information systems (including hardware and software) that have been purchased by the organisation's customers. Advises the sales team on the technical aspects of information systems and products. Collaborates with the sales team to estimate the costs and technical requirements of modifying, configuring, and installing information systems products to meet customer needs and systems environment. Ensures smooth integration with customer’s existing systems. Prepares flow charts, models, and procedures and conduct feasibility studies to design possible system solutions. Writes system and programming specifications so that when the system is implemented it will meet customer needs. Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

Note: If the systems engineering job is for integrating an electro-mechanical system, match it to Engineering function: Integration Engineering.

Typical titles include Systems Engineer.

Usability Engineering#

Responsible for usability testing and design of products (hardware or software) in support of end users’ needs. Provides usability support to product development teams by performing heuristic evaluation, cognitive walkthroughs and task analysis. Compiles, analyses and documents test results. Proposes conceptual designs and modifications to existing products for enhancements/features. Establishes usability standards and best practices during product development to ensure optimal user experience.

Typical titles include Usability Engineer, Human Factors Engineer.





Industrial Design Engineering#

Responsible for the design, usability and aesthetics of a product in support of end users’ needs. Interfaces with the engineering and usability teams to ensure designs incorporate all aspects of engineering, are tested, practical and implementable. May also work with marketing teams to establish a strategic corporate identity and consistency across multiple products. Expertise in sketch, concept development and computer-aided design (CAD) tools. May be required to work with 3rd party vendors to translate design to manufacturing in some organisations.

Typical titles include Product Design Engineer, Industrial Design Engineer.

PCB Layout##

Responsible for design and development of Printed Circuit Boards (PCBs) which are used in various electronic products. Translates design input from engineers into detailed PCB design as per industry standards. Uses computer software programs to aid and implement the design process. Validates the PCB designs and maintains related documentation. Works closely with engineering design teams to resolve any packaging, manufacturing or electrical design issues. Conducts feasibility studies to evaluate the PCB design goals for packaging, cost, manufacturing and system performance.

Note: If the layout design job is in for integrated circuits (ICs), match it to Research & Development function: IC Layout Engineering.

Typical titles include Layout Engineer, Layout Designer.

## New sub-function introduced in H2_2013 # Sub-function which has been moved beginning H1_2012 (refer to appendix for details)



Engineering Management#

Career Level Position Title Code Engineering Management Common Duties and Responsibilities

M4 Engineering - Senior Manager

84.060.34 Highly experienced in the management of Engineering function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities for the business’ engineering operations. Oversees the business' engineering practices and provides insight and priorities for engineering projects/services. Analyses market and technology demands to assess the feasibility of projects and plans. Establishes engineering standards and manages budgetary controls, and career development of the team.

M3 Engineering - Manager

84.065.33 Manages the Engineering function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Implements engineering projects and ensures that engineering performance and quality goals are met.




Project Engineering#

Career Level Position Title Code Project Engineering Common Duties and Responsibilities

M5 Head Of Project Engineering

84.710.35 Leads the Project Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Project Engineering investments.

M4 Project Engineering – Senior Manager

84.710.34 Highly experienced in the management of Project Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Defines and executes project objectives, plans, stages, schedules, deliverables and cost estimates.

M3 Project Engineering – Manager

84.715.33 Manages the Project Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Project Engineering - Team Leader II

84.719.32 Provides first level supervision to the team of Professionals in Project Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the implementation of project expansions and project works in accordance to contract requirements. Plans, schedules and coordinates the technical and management aspects of project works.

M1 Project Engineering - Team Leader I

84.724.31 Focuses on mentoring and coordination as well providing technical leadership in Project Engineering sub-function. Involves in overseeing the implementation of project activities to ensure completion within budget, on schedule and as per agreed quality standards. Monitors project progress from initiation to final implementation.

I5 Project Engineer – Expert

84.725.25 Recognised for the level of technical expertise in the Project Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the evaluation and selection of project vendors/suppliers based on business implications and technical feasibility.

I4 Project Engineer - Specialist

84.726.24 Recognized as among the most experienced and knowledgeable resources in the Project Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Project Engineering.

I3 Project Engineer - Senior

84.727.23 Experienced professional with well developed, proficient knowledge and skills in Project Engineering. Develops monthly project status reports to regularly monitor the progress of project works. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Project Engineer – Experienced

84.728.22 Works independently under limited supervision and applies knowledge of subject matter in Project Engineering. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure a successful completion of project works. Second level professional with direct impact on results and outcome.

I1 Project Engineer – Entry

84.729.21 First level Project Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to the project engineering and assists in the preparation of project proposals. Focuses on learning and acquiring work skills/knowledge in the Project Engineering field.




Electronic / Electrical Engineering#

Career Level Position Title Code Electronic / Electrical Engineering Common Duties and Responsibilities

M5 Head of Electronic / Electrical Engineering

84.422.35 Leads the Electronic / Electrical Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Electronic / Electrical Engineering investments. Drives delivery and results through leading the design and development teams of electronic and electrical components/parts for electronic equipment/systems.

M4 Electronic / Electrical Engineering - Senior Manager

84.422.34 Highly experienced in the management of Electronic / Electrical Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team. Plans detailed designs and specifications of electronic and electrical equipment. Conducts feasibility studies for new innovations.

M3 Electronic / Electrical Engineering - Manager

84.422.33 Manages the Electronic / Electrical Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Electronic / Electrical Engineering - Supervisor

84.422.32 Provides first level supervision to the team of Professionals in Electronic / Electrical Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the development of electronic components or large-scale electrical systems.

M1 Electronic / Electrical Engineering - Team Leader

84.422.31 Focuses on mentoring and coordination as well providing technical leadership in Electronic / Electrical Engineering sub-function. Involves in overseeing the implementation of new electronic/electrical equipment designs, and modification and maintenance of existing designs/systems.

I6 Electronic / Electrical Engineer - Preeminent

84.214.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Electronic / Electrical Engineering. Speaks at national and international forums. Keeps up-to-date on new technological developments of electronic/electrical equipment. Develops new/modified electronic/electrical equipment to drive equipment efficiency for current and future requirements.

I5 Electronic / Electrical Engineer - Expert

84.215.25 Recognised for the level of technical expertise in the Electronic / Electrical Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Electronic / Electrical Engineering.

I4 Electronic / Electrical Engineer - Specialist

84.216.24 Recognized as among the most experienced and knowledgeable resources in the Electronic / Electrical Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Electronic / Electrical Engineering.

I3 Electronic / Electrical Engineer - Senior

84.217.23 Experienced professional with well developed, proficient knowledge and skills in Electronic / Electrical Engineering. Monitors the performance of existing electronic/electrical systems and identifies potential modifications in design. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Electronic / Electrical Engineer - Experienced

84.218.22 Works independently under limited supervision and applies knowledge of subject matter in Electronic / Electrical Engineering. Possess sufficient knowledge and skills to develop simple electronic/electrical equipment. Second level professional with direct impact on results and outcome.

I1 Electronic / Electrical Engineer - Entry

84.219.21 First level Electronic / Electrical Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to electronic/electrical engineering and maintains technical documentation of designs. Focuses on learning and acquiring work skills/knowledge in the Electronic / Electrical Engineering field.




Mechanical Design Engineering##

Career Level Position Title Code Mechanical Design Engineering Common Duties and Responsibilities

M5 Head of Mechanical Design Engineering

84.440.35 As the Head of the Mechanical Design Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Mechanical Design Engineering investments.

M4 Mechanical Design Engineering - Senior Manager

84.440.34 As the Senior Manager of the Mechanical Design Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Mechanical Design Engineering - Manager

84.440.33 As the Manager of the Mechanical Design Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Mechanical Design Engineering - Supervisor

84.440.32 As the Team Leader (Professionals) of the Mechanical Design Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

M1 Mechanical Design Engineering - Team Leader

84.440.31 As the Team Leader (Para-Professionals) of the Mechanical Design Engineering Sub-Function, plays an operational role with immediate impact. Supervises para-professionals in design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of plans to maximize utilization of facilities and equipment.

I6 Mechanical Design Engineer - Preeminent

84.440.26 As the Pre-eminent Individual Contributor within the Mechanical Design Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to design and development of innovative mechanical design solutions. Maintains latest knowledge of existing and emerging techniques and applies them to identify and develop innovative solutions, products and projects. Contributes to the body of research within area of expertise.

I5 Mechanical Design Engineer - Expert

84.440.25 As the Expert in the Mechanical Design Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines.

I4 Mechanical Design Engineer - Specialist

84.440.24 As the Specialist in the Mechanical Design Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in design and development of innovative mechanical design solutions for systems/products. Plans and designs complex mechanical components and sub-systems to achieve desired functionality.

I3 Mechanical Design Engineer - Senior

84.440.23 As the Senior professional in the Mechanical Design Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in design and development of innovative mechanical design solutions to improve their safety, reliability and throughput. Plans, designs and implements mechanical components and sub-systems to achieve desired functionality, and validates the design through analysis and testing. Oversees installation, operation, maintenance and repair of mechanical components and equipments.

I2 Mechanical Design Engineer - Experienced

84.440.22 As the Experienced professional in the Mechanical Design Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. Documents requirement specifications and engineering analysis results, and ensures all regulatory and safety standards are met. Second level professional with direct impact on results and outcome.

I1 Mechanical Design Engineer - Entry

84.440.21 As the Entry level professional in the Mechanical Design Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Applies broad knowledge in design and development of innovative mechanical design solutions for systems/products to improve their safety, reliability and throughput. Focuses on learning and acquiring work skills/knowledge in the Mechanical Design Engineering field.




Integration Engineering##

Career Level Position Title Code Integration Engineering Common Duties and Responsibilities

M5 Head of Integration Engineering

84.450.35 As the Head of the Integration Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Integration Engineering investments.

M4 Integration Engineering - Senior Manager

84.450.34 As the Senior Manager of the Integration Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Integration Engineering - Manager

84.450.33 As the Manager of the Integration Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Integration Engineering - Supervisor

84.450.32 As the Team Leader (Professionals) of the Integration Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

M1 Integration Engineering - Team Leader

84.450.31 As the Team Leader (Para-Professionals) of the Integration Engineering Sub-Function, plays an operational role with immediate impact. Supervises para-professionals in design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of plans to maximize utilization of facilities and equipment.

I6 Integration Engineer - Preeminent

84.450.26 As the Pre-eminent Individual Contributor within the Integration Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to design and integration of electronic & mechanical components. Maintains latest knowledge of existing and emerging techniques and applies them to identify and develop innovative solutions, products and projects. Contributes to the body of research within and/or outside the organization within area of expertise. Leads the adoption of new technologies / methodologies.

I5 Integration Engineer - Expert

84.450.25 As the Expert in the Integration Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Participates in cross-functional teams to define requirements, analyze feasibility and propose solutions that meet customer needs.

I4 Integration Engineer - Specialist

84.450.24 As the Specialist in the Integration Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Conducts system analysis to resolve tradeoffs and drives integration of system engineering tools & processes across platforms to optimize performance.

I3 Integration Engineer - Senior

84.450.23 As the Senior professional in the Integration Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Manages resolution of system compatibility and performance issues.

I2 Integration Engineer - Experienced

84.450.22 As the Experienced professional in the Integration Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Second level professional with direct impact on results and outcome.

I1 Integration Engineer - Entry

84.450.21 As the Entry level professional in the Integration Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Applies broad knowledge in design and integration of electronic & mechanical components and their interfacing during the development of electro-mechanical systems. Focuses on learning and acquiring work skills/knowledge in the Integration Engineering field.




Firmware Engineering**

Career Level Position Title Code Firmware Engineering Common Duties and Responsibilities

M5 Head of Firmware Engineering

84.752.35 Leads the Firmware Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Firmware Engineering investments. Drives delivery and results through leading teams to create and code firmware.

M4 Firmware Engineering - Senior Manager

84.752.34 Highly experienced in the management of Firmware Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Firmware Engineering - Manager

84.752.33 Manages the Firmware Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Firmware Engineering - Supervisor

84.752.32 Provides first level supervision to the team of Professionals in Firmware Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in researching, designing and developing firmware algorithms used in electronic hardware devices.

M1 Firmware Engineering - Team Leader

84.752.31 Focuses on mentoring and coordination as well providing technical leadership in Firmware Engineering sub-function. Involves in overseeing the implementation of firmware solutions and ensures that products comply with necessary regulatory, legal and safety requirements.

I6 Firmware Engineering - Preeminent

84.764.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Firmware Engineering. Speaks at national and international forums. Keeps up-to-date on new technological developments in firmware engineering field and involves in development of new firmware solutions.

I5 Firmware Engineer - Expert

84.765.25 Recognised for the level of technical expertise in the Firmware Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and execution of test plans and scripts to ensure new firmware meets specifications, functionalities and performance requirements.

I4 Firmware Engineer - Specialist

84.766.24 Recognized as among the most experienced and knowledgeable resources in the Firmware Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Firmware Engineering.

I3 Firmware Engineer - Senior

84.767.23 Experienced professional with well developed, proficient knowledge and skills in Firmware Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Debugs firmware and evaluates compatibility issues. May instruct/coach other professionals.

I2 Firmware Engineer - Experienced

84.768.22 Works independently under limited supervision and applies knowledge of subject matter in Firmware Engineering. Possess sufficient knowledge and skills to develop simple firmware. Second level professional with direct impact on results and outcome.

I1 Firmware Engineer - Entry

84.769.21 First level Firmware Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to firmware engineering and documents technical manuscripts for firmware operations. Focuses on learning and acquiring work skills/knowledge in the Firmware Engineering field.




Systems Engineering**

Career Level Position Title Code Systems Engineering Common Duties and Responsibilities

M5 Head of Systems Engineering

84.770.35 Leads the Systems Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Systems Engineering investments.

M4 Systems Engineering - Senior Manager

84.770.34 Highly experienced in the management of Systems Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Systems Engineering - Manager

84.770.33 Manages the Systems Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Systems Engineering - Supervisor

84.770.32 Provides first level supervision to the team of Professionals in Systems Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in designing, configuring and installing information systems (including hardware and software) that have been purchased by the organisation's customers.

M1 Systems Engineering - Team Leader

84.770.31 Focuses on mentoring and coordination as well providing technical leadership in Systems Engineering sub-function. Involves in overseeing the implementation of systems solutions and ensures smooth integration with customer’s existing systems.

I6 Systems Engineering - Preeminent

84.774.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Systems Engineering. Speaks at national and international forums. Keeps up-to-date on new technological developments in Systems Engineering field. Develops system specifications and technical requirements to introduce new systems solutions.

I5 Systems Engineer - Expert

84.775.25 Recognised for the level of technical expertise in the Systems Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the preparation of flow charts, models and procedures to design possible systems solutions. Also conducts feasibility studies to ensure new systems solutions meets specifications, functionalities and performance requirements.

I4 Systems Engineer - Specialist

84.776.24 Recognized as among the most experienced and knowledgeable resources in the Systems Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Systems Engineering.

I3 Systems Engineer - Senior

84.777.23 Experienced professional with well developed, proficient knowledge and skills in Systems Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Prepares system specifications and identifies other technical requirements. May instruct/coach other professionals.

I2 Systems Engineer - Experienced

84.778.22 Works independently under limited supervision and applies knowledge of subject matter in Systems Engineering. Possess sufficient knowledge and skills to develop simple systems solutions. Second level professional with direct impact on results and outcome.

I1 Systems Engineer - Entry

84.779.21 First level Systems Engineering professional, representing the most common entry point into the organisation. Performs routine activities by assisting with the ongoing operation, maintenance, and development of the system. Prepares technical documentation to guide system users. Focuses on learning and acquiring work skills/knowledge in the Systems Engineering field.




Usability Engineering#

Career Level Position Title Code Usability Engineering Common Duties and Responsibilities

M5 Head of Usability Engineering

84.623.35 Leads the Usability Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Usability Engineering investments.

M4 Usability Engineering - Senior Manager

84.623.34 Highly experienced in the management of Usability Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Usability Engineering - Manager

84.623.33 Manages the Usability Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Usability Engineering - Supervisor

84.623.32 Provides first level supervision to the team of Professionals in Usability Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in carrying out usability testing and design of products (hardware or software) in support of end users’ needs.

M1 Usability Engineering - Team Leader

84.623.31 Focuses on mentoring and coordination as well providing technical leadership in Usability Engineering sub-function. Involves in overseeing the implementation of usability activities during product development to ensure optimal user experience.

I6 Usability Engineer - Preeminent

84.604.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Usability Engineering. Speaks at national and international forums. Keeps up-to-date on new technological developments in Usability Engineering field. Establishes usability standards and best practices during product development to ensure optimal user experience.

I5 Usability Engineer - Expert

84.605.25 Recognised for the level of technical expertise in the Usability Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Analyses and presents test results and proposes conceptual designs and modifications to existing products for enhancements/features. Provides recommendations to engineering management and development teams.

I4 Usability Engineer - Specialist

84.606.24 Recognized as among the most experienced and knowledgeable resources in the Usability Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Usability Engineering. Provides usability support to product development teams by performing heuristic evaluation, cognitive walkthroughs and task analysis.

I3 Usability Engineer - Senior

84.607.23 Experienced professional with well developed, proficient knowledge and skills in Usability Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Usability Engineer - Experienced

84.608.22 Works independently under limited supervision and applies knowledge of subject matter in Usability Engineering. Possess sufficient knowledge and skills to prepare simple designs and perform usability testing. Second level professional with direct impact on results and outcome.

I1 Usability Engineer - Entry

84.609.21 First level Usability Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to usability engineering and maintains completeness of usability results and documentation. Focuses on learning and acquiring work skills/knowledge in the Usability Engineering field.




Industrial Design Engineering#

Career Level Position Title Code Industrial Design Engineering Common Duties and Responsibilities

M5 Head of Industrial Design Engineering

84.681.35 Leads the Industrial Design Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Industrial Design Engineering investments.

M4 Industrial Design Engineering - Senior Manager

84.682.34 Highly experienced in the management of Industrial Design Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Industrial Design Engineering - Manager

84.683.33 Manages the Industrial Design Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Industrial Design Engineering - Supervisor

84.684.32 Provides first level supervision to the team of Professionals in Industrial Design Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams through the design, usability and aesthetics development of a product in support of end users’ needs. Interprets users’ needs and liaises with various teams/departments to generate innovative design solutions.

M1 Industrial Design Engineering - Team Leader

84.685.31 Focuses on mentoring and coordination as well providing technical leadership in Industrial Design Engineering sub-function. Involves in overseeing the implementation of industrial design engineering activities. Ensures product designs provide competitive edge from an engineering, usability, aesthetics standpoint for the organisation.

I6 Industrial Design Engineer - Preeminent

84.614.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Industrial Design Engineering. Speaks at national and international forums. Keeps up-to-date on new technological developments of industrial design engineering. Provides strategic and cutting edge design and development ideas which differentiate company’s products and sets an industry standard for the segment.

I5 Industrial Design Engineer - Expert

84.615.25 Recognised for the level of technical expertise in the Industrial Design Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Industrial Design Engineering. May be required to work with 3rd party vendors to translate design to manufacturing in some organisations.

I4 Industrial Design Engineer - Specialist

84.616.24 Recognized as among the most experienced and knowledgeable resources in the Industrial Design Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in sketch and concept development.

I3 Industrial Design Engineer - Senior

84.617.23 Experienced professional with well developed, proficient knowledge and skills in Industrial Design Engineering. Assists in the conceptualization of product design and translation of concept into new product. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Industrial Design Engineer - Experienced

84.618.22 Works independently under limited supervision and applies knowledge of subject matter in Industrial Design Engineering. Possess sufficient knowledge and skills to identify and solve design problems. Second level professional with direct impact on results and outcome.

I1 Industrial Design Engineer - Entry

84.619.21 First level Industrial Design Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to industrial design engineering and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Industrial Design Engineering field.




PCB Layout##

Career Level Position Title Code PCB Layout Common Duties and Responsibilities

M5 Head of PCB Layout 84.460.35 As the Head of the PCB Layout Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for design and development of Printed Circuit Boards (PCBs). Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of PCB Layout investments.

M4 PCB Layout - Senior Manager

84.460.34 As the Senior Manager of the PCB Layout Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for design and development of Printed Circuit Boards (PCBs). Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 PCB Layout - Manager

84.460.33 As the Manager of the PCB Layout Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for design and development of Printed Circuit Boards (PCBs). Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 PCB Layout - Supervisor

84.460.32 As the Team Leader (Professionals) of the PCB Layout Sub-Function, plays an operational role with immediate impact. Supervises professionals in design and development of Printed Circuit Boards (PCBs) which are used in various electronic products. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

M1 PCB Layout - Team Leader

84.460.31 As the Team Leader (Para-Professionals) of the PCB Layout Sub-Function, plays an operational role with immediate impact. Supervises para-professionals in design and development of Printed Circuit Boards (PCBs) which are used in various electronic products. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of plans to maximize utilization of facilities and equipment.

I6 PCB Layout - Preeminent

84.460.26 As the Pre-eminent Individual Contributor within the PCB Layout Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to design and development of Printed Circuit Boards (PCBs). Researches PCB layout techniques & approaches and stays up-to-date with latest methodologies. Leads the adoption of new technologies / methodologies.

I5 PCB Layout - Expert 84.460.25 As the Expert in the PCB Layout Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in design and development of Printed Circuit Boards (PCBs). Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines.

I4 PCB Layout - Specialist

84.460.24 As the Specialist in the PCB Layout Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in design and development of Printed Circuit Boards (PCBs). Works closely with engineering design teams to resolve any packaging, manufacturing or electrical design issues.

I3 PCB Layout - Senior 84.460.23 As the Senior professional in the PCB Layout Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in design and development of Printed Circuit Boards (PCBs). Translates design input from engineers into detailed PCB design as per industry standards. Uses computer software programs to aid and implement the design process. Conducts feasibility studies to evaluate the PCB design goals for packaging, cost, manufacturing and system performance.

I2 PCB Layout - Experienced

84.460.22 As the Experienced professional in the PCB Layout Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in design and development of Printed Circuit Boards (PCBs) which are used in various electronic products. Translates design input from engineers into detailed PCB design as per industry standards. Validates the PCB designs and maintains related documentation. Second level professional with direct impact on results and outcome.

I1 PCB Layout - Entry 84.460.21 As the Entry level professional in the PCB Layout Sub-Function, works under close supervision to undertake day-to-day activities. Applies broad knowledge in design and development of Printed Circuit Boards (PCBs) which are used in various electronic products. Focuses on learning and acquiring work skills/knowledge in the PCB Layout field.




Career Level Position Title Code PCB Layout Common Duties and Responsibilities

P3 PCB Layout Assistant - Senior

84.460.13 As the Senior para-professional in the PCB Layout Sub-Function, adapts/enhances working methods by following a broad framework. Possesses advanced knowledge in design and development of Printed Circuit Boards (PCBs). Translates design input from engineers into detailed PCB design as per industry standards. Uses computer software programs to aid and implement the design process. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

P2 PCB Layout Assistant - Experienced

84.460.12 As the Experienced para-professional in the PCB Layout Sub-Function, works under limited supervision to check and correct problems that are not immediately evident in existing systems or processes. Applies specialized operational knowledge of PCB Layout.

P1 PCB Layout Assistant - Entry

84.460.11 As the Entry para-professional in the PCB Layout Sub-Function, works under close supervision to perform routine activities related to PCB Layout and make minor changes by following defined procedures/processes. Possesses basic knowledge in design and development of Printed Circuit Boards (PCBs).



Engineering Benchmark Position Grid

Engineering Benchmark Position Grid*

Career Level Engineering Management# Project Engineering# Electronic / Electrical Engineering# Mechanical Design Engineering##

M5 (refer to “Functional Management” function) 84.710.35 Head Of Project Engineering

84.422.35 Head of Electronic / Electrical Engineering

84.440.35 Head of Mechanical Design Engineering

M4 84.060.34 Engineering - Senior Manager

84.710.34 Project Engineer – Senior Manager

84.422.34 Electronic / Electrical Engineering - Senior Manager

84.440.34 Mechanical Design Engineering - Senior Manager

M3 84.065.33 Engineering - Manager

84.715.33 Project Engineer – Manager

84.422.33 Electronic / Electrical Engineering - Manager

84.440.33 Mechanical Design Engineering - Manager

M2 N/A 84.719.32 Project Engineer - Team Leader II

84.422.32 Electronic / Electrical Engineering - Supervisor

84.440.32 Mechanical Design Engineering - Supervisor

M1 N/A 84.724.31 Project Engineer - Team Leader I

84.422.31 Electronic / Electrical Engineering - Team Leader

84.440.31 Mechanical Design Engineering - Team Leader

I6 N/A N/A 84.214.26 Electronic / Electrical Engineer – Preeminent

84.440.26 Mechanical Design Engineer - Preeminent

I5 N/A 84.725.25 Project Engineer – Expert

84.215.25 Electronic / Electrical Engineer - Expert

84.440.25 Mechanical Design Engineer - Expert

I4 N/A 84.726.24 Project Engineer –Specialist

84.216.24 Electronic / Electrical Engineer - Specialist

84.440.24 Mechanical Design Engineer - Specialist

I3 N/A 84.727.23 Project Engineer – Senior

84.217.23 Electronic / Electrical Engineer - Senior

84.440.23 Mechanical Design Engineer - Senior

I2 N/A 84.728.22 Pro Project Engineer – Experienced

84.218.22 Electronic / Electrical Engineer - Experienced

84.440.22 Mechanical Design Engineer - Experienced

I1 N/A 84.729.21 Pr Project Engineer – Entry

84.219.21 Electronic / Electrical Engineer - Entry

84.440.21 Mechanical Design Engineer - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A

* New function introduces in H1_2012





Career Level Integration Engineering## Firmware Engineering** Systems Engineering** Usability Engineering#

M5 84.450.35 Head of Integration Engineering

84.752.35 Head of Firmware Engineering

84.770.35 Head of Systems Engineering

84.623.35 Head of Usability Engineering

M4 84.450.34 Integration Engineering - Senior Manager

84.752.34 Firmware Engineering - Senior Manager

84.770.34 Systems Engineering - Senior Manager

84.623.34 Usability Engineering - Senior Manager

M3 84.450.33 Integration Engineering - Manager

84.752.33 Firmware Engineering - Manager

84.770.33 Systems Engineering - Manager

84.623.33 Usability Engineering - Manager

M2 84.450.32 Integration Engineering - Supervisor

84.752.32 Firmware Engineering - Supervisor

84.770.32 Systems Engineering - Supervisor

84.623.32 Usability Engineering - Supervisor

M1 84.450.31 Integration Engineering - Team Leader

84.752.31 Firmware Engineering - Team Leader

84.770.31 Systems Engineering - Team Leader

84.623.31 Usability Engineering - Team Leader

I6 84.450.26 Integration Engineer - Preeminent

84.764.26 Firmware Engineering - Preeminent

84.774.26 Systems Engineering - Preeminent

84.604.26 Usability Engineer - Preeminent

I5 84.450.25 Integration Engineer - Expert

84.765.25 Firmware Engineer - Expert

84.775.25 Systems Engineer - Expert

84.605.25 Usability Engineer - Expert

I4 84.450.24 Integration Engineer - Specialist

84.766.24 Firmware Engineer - Specialist

84.776.24 Systems Engineer - Specialist

84.606.24 Usability Engineer - Specialist

I3 84.450.23 Integration Engineer - Senior

84.767.23 Firmware Engineer - Senior

84.777.23 Systems Engineer - Senior

84.607.23 Usability Engineer - Senior

I2 84.450.22 Integration Engineer - Experienced

84.768.22 Firmware Engineer - Experienced

84.778.22 Systems Engineer - Experienced

84.608.22 Usability Engineer - Experienced

I1 84.450.21 Integration Engineer - Entry

84.769.21 Firmware Engineer - Entry

84.779.21 Systems Engineer - Entry

84.609.21 Usability Engineer - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A

* New function introduces in H1_2012





Career Level Industrial Design Engineering# PCB Layout##

M5 84.681.35 Head of Industrial Design Engineering

84.460.35 Head of PCB Layout

M4 84.682.34 Industrial Design Engineering - Senior Manager

84.460.34 PCB Layout - Senior Manager

M3 84.683.33 Industrial Design Engineering - Manager

84.460.33 PCB Layout - Manager

M2 84.684.32 Industrial Design Engineering - Supervisor

84.460.32 PCB Layout - Supervisor

M1 84.685.31 Industrial Design Engineering - Team Leader

84.460.31 PCB Layout - Team Leader

I6 84.614.26 Industrial Design Engineer - Preeminent

84.460.26 PCB Layout - Preeminent

I5 84.615.25 Industrial Design Engineer - Expert

84.460.25 PCB Layout - Expert

I4 84.616.24 Industrial Design Engineer - Specialist

84.460.24 PCB Layout - Specialist

I3 84.617.23 Industrial Design Engineer - Senior

84.460.23 PCB Layout - Senior

I2 84.618.22 Industrial Design Engineer - Experienced

84.460.22 PCB Layout - Experienced

I1 84.619.21 Industrial Design Engineer - Entry

84.460.21 PCB Layout - Entry

P3 N/A 84.460.13 PCB Layout Assistant - Senior

P2 N/A 84.460.12 PCB Layout Assistant - Experienced

P1 N/A 84.460.11 PCB Layout Assistant - Entry

* New function introduces in H1_2012 ## New sub-function introduced in H2_2013 # Sub-function which has been moved beginning H1_2012 (refer to appendix for details)



FINANCE AND ACCOUNTING

Finance and Accounting Function / Sub-function Descriptions

Finance

Responsible for forecasting, budget preparation, financial control and reporting. Maintains awareness of business outlook to identify business implications and risks. Keeps up to date on changes in inflation, exchange rates, interest rates etc. and their potential impact on the organization. Manages the organization’s financial resources and ensures that all financial transactions, systems and procedures comply with regulations, accounting principles and standards.

Typical titles include Financial Analyst, Budget Analyst, Financial Planning Specialist.

Accounting

Responsible for analyzing financial information and maintaining journal entries, ledger accounts, accounts receivables and payables as well as revenue reconciliation. Ensures accuracy, completeness and conformance to reporting/procedural standards of accounting records, financial statements and/or financial reports. May generate financial statements and reports for internal and/or external use.

Note: This Sub-function caters for all Accounting roles. Both Cost Accounting and Management Accounting roles should be matched to this Sub-function. Cost accounting incumbents conduct cost analysis, cost audits and prepare cost reports. Management accounting incumbents provide management with current and projected strategic, tactical and operational information (i.e. costing, performance analysis) for planning and decision making purposes.

Typical titles include Accountant, Financial Accountant, Management Accountant.

Audit

Responsible for conducting internal audit which includes operational and financial audit to ensure that these areas are in compliance with local country requirements and corporate governance standards and regulations. Examines accounting records to detect areas of non-compliance and recommends improvement to organization’s financial/accounting procedures. Examines and evaluates organization’s accounting system to ensure system reliability and data integrity. Assists external auditors in statutory audits.

Typical titles include Auditor, Internal Audit.

Tax

Responsible for managing the organization’s taxation affairs which include optimizing the organization’s taxation situation through reviewing tax provisions and identifying areas of opportunities while managing tax liability. Prepares and ensures taxation declarations are in compliance with tax regulations. Reviews any new tax legislation that affects the organization and assists in tax audits. Provides advice on tax implications for proposed transactions such as mergers, acquisitions and assets disposal.

Typical titles include Tax Analyst, Tax Accountant.

Treasury

Responsible for managing and administrating the organization’s cash position to conduct its daily activities and meet its financial obligations. Advises the business on investment opportunities, potential acquisition or divestitures as well as funding sources and instruments. Ensures policies and procedures meet the organization's objectives & needs, and regulatory body requirements.

Typical titles include Treasury Analyst.



Finance and Accounting Function / Sub-function Descriptions

Accounts Payables/ Receivables/Credit and Collections

Responsible for processing, analyzing and maintaining accounts payable and/or accounts receivable. Ensures timely and accurate payment of vendor invoices and expense vouchers. Reconciles bills, checks balances, follows up on discrepancies, and maintains vendor files. Assesses credit worthiness of clients and ensures timely collection of outstanding account balances. Determines overdue accounts status, sends follow-up inquires and restructures & negotiates on overdue accounts repayment. Prepares periodic reports on AP and AR. Reviews and ensures diligent payment and collection procedures/processes.

Note: There will be very few of these roles that are matched to the I4 or higher and M4 or higher levels for these functions. Please review carefully the Career Level descriptions before matching jobs in the Sub-function to the higher levels to ensure all criteria are met.

Typical titles include AP/AR Specialist, Credit Control Specialist.



Finance

Career Level Position Title Code Finance Common Duties and Responsibilities

M5 Head of Finance 11.100.35 Lead the Finance sub-function. Direct activity related to funds management, cash flow, tax management, budget and financial control/ reporting. Develops, communicates and implements the strategic direction of the operation. Regularly leads regional initiatives. Provide the highest level of advice and recommendations to the general manager or global function head.

M4 Finance – Senior Manager

11.101.34 Oversee the Finance function including more than one major financial area such as Financial Planning, Treasury and Accounting. Provide second level management to the department. Key member in the formulation of financial strategies, policies and procedures

M3 Finance Manager 11.101.33 Manage the Finance/Accounting function. Responsible for funds management, cash flow, tax management, budget and financial control/ reporting.

M3 Financial Planning Manager

11.121.33 Responsible for establishing, implementing and maintaining data gathering and analysis systems including information such as: revenues, expenses, costs, investments, cash flow, profits etc. Participate in strategic planning of the company.

M2 Financial Planning Supervisor

11.122.32 Responsible to perform all types of financial and economical analysis and forecasts, supervise economical and financial data gathering, processing and analysis.

M1 Financial Planning Team Leader

11.122.31 Responsible to perform economical and financial data gathering, processing and analysis. This role leads a team of Para-professional staff.

I5 Financial Analyst – Expert

11.125.25 Acknowledged as expert in their field within the Industry - outside your organisation; when compared among even the largest and highest profile of your competitors. Highest level of technical expertise in analysing and interpreting financial information on costs, prices, expenses and revenues, as well as for developing more complex analysis of economic indicators such as: inflation, interest rates, exchange rate and the like. Advise the business of issues arising from analysis.

I4 Financial Analyst – Specialist

11.125.24 Applies highly developed specialist knowledge and skills in analysing and interpreting financial information on costs, prices, expenses and revenues. Developing more complex analysis of economic indicators such as: inflation, interest rates, exchange rate etc. Advises the business on issues arising from analysis.

I3 Financial Analyst – Senior

11.125.23 Well developed knowledge and skills for analysing and interpreting financial information on costs, prices, expenses and revenues. Developing more complex analysis of economic indicators such as: inflation, interest rates, exchange rate etc. Advise the business on issues arising from analysis.

I2 Financial Analyst – Experienced

11.124.22 Responsible for gathering and analysing financial information on costs, prices, expenses and revenues, as well as for developing simple analysis of economic indicators such as: inflation, interest rates, exchange rate and the like.

I1 Finance Officer – Entry 11.106.21 Responsible for developing, maintaining and providing financial information, plans and projections. Perform analysis of financial studies and prepares summary reports for management.

P3 Finance Assistant III 11.107.13 Work independently in data entry, compiling and maintaining financial information to management for financial reports. Clerical in nature.

P2 Finance Assistant II 11.107.12 Under general supervision in data entry, compiling and maintaining financial information to management for financial reports. Clerical in nature.

P1 Finance Assistant I 11.107.11 Under direct supervision in data entry, filing and maintaining financial information to management for financial reports. Clerical in nature.



Accounting

Career Level Position Title Code Accounting Common Duties and Responsibilities

M5 Head of Accounting 11.200.35

Lead the Accounting sub-function including accounts payable, accounts receivable, joint interest billings, revenue and asset accounting. May have oversight of other accounting functions such as payroll, cost analysis and reporting. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

M4 Accounting Senior Manager 11.201.34

Highly experienced in accounting management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for managing a functional section of the accounting department including accounts payable, accounts receivable, joint interest billings, revenue and asset accounting. Responsibilities may include other accounting functions such as payroll, cost analysis and reporting. Responsible for accuracy, timelines and the general integrity of the accounting function and related reports

M3 Accounting Manager 11.201.33 Responsible for managing a functional section of the accounting department including accounts payable, accounts receivable, joint interest billings, revenue and asset accounting. Responsibilities may include other accounting functions such as payroll, cost analysis and reporting. Responsible for accuracy, timelines and the general integrity of the accounting function and related reports

M2 Accounting Supervisor 11.202.32 Supervises the day to day activities of staff that comprise the accounting function to ensure including accounts payable, accounts receivable, joint interest billings, revenue and asset accounting. Responsibilities may include other accounting functions such as payroll, cost analysis and reporting. Responsible for accuracy, timelines and the general integrity of the accounting function and related reports

M1 Accounting Team Leader 11.202.31

This role leads a team of Para-professional staff that handle accounting activities including accounts payable, accounts receivable, joint interest billings, revenue and asset accounting. Responsibilities may include other accounting functions such as payroll, cost analysis and reporting. Responsible for accuracy, timelines and the general integrity of the accounting function and related reports.

I5 Accountant - Expert 11.203.25 Recognised for the highest level of technical expertise in managing, analysing, interpreting and reporting accounts payable, accounts receivable, petty cash and banking activities; handle journal entries and special charges; check and/or prepare financial reports; carry out financial analysis.

I4 Accountant - Specialist 11.203.24 Applies highly developed specialist knowledge and skills in managing, analysing, interpreting and reporting accounts payable, accounts receivable, petty cash and banking activities; handle journal entries and special charges; check and/or prepare financial reports; carry out financial analysis.

I3 Accountant - Senior 11.203.23 Well developed, advanced knowledge and skills for managing, analysing, interpreting and reporting accounts payable, accounts receivable, petty cash and banking activities; handle journal entries and special charges; check and/or prepare financial reports; carry out financial analysis.

I2 Accountant – Experienced 11.204.22 Supervise accurate bookkeeping entries and approval of credit notes, including balancing of entries and Cash Book with Bank Balance; responsible

for either accounts payable or receivable; provide daily guidance to clerks.

I1 Accountant – Entry 11.206.21 Daily posts, check and proofs entries to ledgers, accounts and other sales transactions. Assists the senior accountants as required.

P3 Accounts Officer III 11.207.13 Work independently to perform clerical accounting procedures requiring familiarity with and experience in, accounting office practices as well as knowledge of a variety of accounting classifications. Assigns codes, identifies accounts and prepares data transaction sheets. Analyses and audits various accounts. Posts, checks and proofs entries to general ledger and accounts.

P2 Accounts Officer II 11.207.12 Under general supervision, performs clerical accounting procedures requiring familiarity with and experience in, accounting office practices as well as knowledge of a variety of accounting classifications. Assigns codes, identifies accounts and prepares data transaction sheets. Posts, checks and proofs entries to general ledger and accounts.

P1 Accounts Officer I 11.207.11 Under direct supervision, responsible for assisting in the day-to-day maintenance of a complete and accurate general ledger.



Audit

Career Level Position Title Code Audit Common Duties and Responsibilities

M5 Head of Audit 11.300.35 Lead the internal audit sub-function including operational and financial audit. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

M4 Audit Manager – Senior

11.301.34 Highly experienced in audit management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Lead the internal audit function including operational and financial audit. Provide report and recommendation for management decision making.

M3 Audit Manager 11.301.33 Manages the audit function; including operational and financial audit. Provide report and recommendation for management decision making.

M2 Audit Supervisor 11.302.32 Supervises the day to day activities of staff that comprise the audit function to ensure completion of projects on intra-company audits, according to pre-established programs or as required. Supervise data gathering and analysis, coordinate the activities of others auditors when needed and prepare reports of discrepancies against standards.

I6 Auditor – Preeminent 11.303.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Audit. Speaks at national and international forums. Keeps up-to-date on latest developments in finance, tax and regulatory environment in country, sub region, region or globally that will impact business operations. Fine tune and introduce new audit requirements to align with these changes to ensure compliance.

I5 Auditor – Expert 11.303.25 Recognised for the highest level of technical expertise in undertaking and managing audits in all areas of the company to ensure that internal control regulations and accounting tax provisions are properly followed. Identify discrepancies and prepare corresponding reports, suggesting corrective actions when applicable. Follow-up on corrective actions.

I4 Auditor – Specialist 11.303.24 Applies highly developed specialist knowledge and skills in performing audits in all areas of the company to ensure that internal control regulations and accounting tax provisions are properly followed. Identify discrepancies and prepare corresponding reports, suggesting corrective actions when applicable. Follow-up on corrective actions.

I3 Auditor – Senior 11.303.23 Well developed knowledge and skills for performing audits in all areas of the company to ensure that internal control regulations and accounting tax provisions are properly followed. Identify discrepancies and prepare corresponding reports, suggesting corrective actions when applicable. Follow-up on corrective actions.

I2 Auditor – Experienced 11.304.22 Perform operational audit and/or financial audit. Prepare draft report on findings and recommendations.

I1 Auditor - Entry 11.306.21 Assist in operational audit or financial audit. Help auditor when required. Work under close supervision.



Tax

Career Level Position Title Code Tax Common Duties and Responsibilities

M5 Head of Tax 11.400.35 Lead the Tax sub-function and in so doing direct activities that optimise tax amounts paid by the company. Review prevalent tax provisions and initiate investigation into areas of opportunity. Ensure accuracy of company’s tax declarations. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

M4 Tax Manager – Senior 11.401.34 Highly experienced in tax management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for optimising tax amounts paid by the company by planning and implementing a tax strategy. Review prevalent tax provisions, identify areas of opportunity, analyse all possible implications and obtain external consultants opinion as required. Prepare and ensure accuracy of company’s tax declarations.

M3 Tax Manager 11.401.33 Manages the tax function. Responsible for optimising tax amounts paid by the company by planning and implementing a tax strategy. Review prevalent tax provisions, identify areas of opportunity, analyse all possible implications and obtain external consultants opinion as required. Prepare and ensure accuracy of company’s tax declarations.

M2 Tax Supervisor 11.402.32 Supervises the day to day activities of staff that comprise the tax function to ensure the timely and correct payment of company taxes, ensuring optimisation of all tax opportunities and exemptions when applicable. Review new tax legislation in order to determine those affecting company operations.

I6 Tax Analyst – Preeminent

11.403.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Tax. Speaks at national and international forums. Keeps up-to-date on latest tax rules/regulations internationally. Identifies and recommends changes to reporting/tax declaration to ensure compliance and tax optimization for the company.

I5 Tax Analyst – Expert 11.403.25 Recognised for the highest level of technical expertise in advising on and implementing the company’s tax plan, identify and analyse different aspects of the company’s operation and applicable tax criteria. Perform complex modelling and recommend tax optimisation opportunities and maintain contact with external consultants to ensure adequate decision in each case.

I4 Tax Analyst – Specialist

11.403.24 Applies highly developed specialist knowledge and skills in advising on and implementing the company’s tax plan, identify and analyse different aspects of the company’s operation and applicable tax criteria. Perform complex modelling and recommend tax optimisation opportunities and maintain contact with external consultants to ensure adequate decision in each case.

I3 Tax Analyst – Senior 11.403.23 Well developed knowledge and skills for advising on and implementing the company’s tax plan, identify and analyse different aspects of the company’s operation and applicable tax criteria. Perform complex modelling and recommend tax optimisation opportunities and maintain contact with external consultants to ensure adequate decision in each case.

I2 Tax Analyst – Experienced

11.404.22 Responsible for implementing the company’s tax plan, identify and analyse different aspects of the company’s operation and applicable tax criteria. Suggest tax optimisation opportunities and maintain contact with external consultants to ensure adequate decision in each case.

I1 Tax Analyst – Entry 11.404.21 Under direct supervision, responsible for implementing the company’s tax plan, identify and analyse different aspects of the company’s operation and applicable tax criteria. Suggest tax optimisation opportunities and maintain contact with external consultants to ensure adequate decision in each case.



Treasury

Career Level Position Title Code Treasury Common Duties and Responsibilities

M5 Head of Treasury 11.130.35 Lead the Treasury sub-function and in so doing direct activity dealing with cash administration and cash flow advice. Assess investment options as well as financing sources and instruments. Participate in the financial planning process. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

M4 Treasury Manager – Senior

11.131.34 Highly experienced in treasury management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for optimising cash administration and its resources such as stock, bonds etc. Analyse cash flow, determine best investment options exceeding resources, review and propose the most adequate financing sources and instruments. Participate in the financial planning process.

M3 Treasury Manager 11.131.33 Manages the treasury function. Responsible for optimising cash administration and its resources such as stock, bonds etc. Analyse cash flow, determine best investment options exceeding resources, review and propose the most adequate financing sources and instruments. Participate in the financial planning process.

M2 Treasury Team Leader 11.132.32 Supervises the day to day activities of staff that comprise the treasury function to ensure optimising cash administration and its resources such as stock, bonds etc. Analyse cash flow, determine best investment options exceeding resources, review and investigate the most adequate financing sources and instruments.

I6 Treasury Analyst – Preeminent

11.135.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Treasury. Speaks at national and international forums. Keeps up-to-date on latest developments, trends and investment options in regional and global financial markets. Identifies and recommends these opportunities to grow the investments of the company.

I5 Treasury Analyst – Expert

11.135.25 Recognised for the highest level of technical expertise in performing a variety of complex duties in the treasury field, such as analysing and interpreting cash flow, credit conditions and accounts payable and receivable as required. May also perform detailed analysis related to insurance policies, taxes and the like.

I4 Treasury Analyst – Specialist

11.135.24 Applies highly developed specialist knowledge and skills to a variety of complex duties in the treasury field, such as analysing and interpreting cash flow, credit conditions and accounts payable and receivable as required. May also perform detailed analysis related to insurance policies, taxes and the like.

I3 Treasury Analyst - Senior

11.135.23 Well developed knowledge and skills for complex duties in the treasury field, such as analysing and interpreting cash flow, credit conditions and accounts payable and receivable as required. May also perform detailed analysis related to insurance policies, taxes and the like.

I2 Treasury Analyst - Experienced

11.134.22 Perform a variety of administrative duties in the treasury field, such as analysing cash flow, credit conditions and accounts payable and receivable as required. May also perform analysis related to insurance policies, taxes and the like.

I1 Treasury Analyst - Entry

11.134.21 Under direct supervision, perform a variety of administrative duties in the treasury field, such as analysing cash flow, credit conditions and accounts payable and receivable as required. May also perform analysis related to insurance policies, taxes and the like.



Accounts Receivables / Payables / Credit and Collections

Career Level Position Title Code Accounts Receivables/Payable/Credit and Collections Common Duties and Responsibilities

M5 Head of Credit and Collections / Accounts Receivables & Payables

11.500.35 Lead the credit & collection (payables/receivables) sub-function. Develop and implement the company’s credit and payable policy and attend to difficult credit and payable issues.

M4 Credit & Collections / Accounts Receivables & Payables – Senior Manager

11.501.34 Highly experienced in credit, collections and payable management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Responsible for implementing and administering the company’s credit policy, analyse and authorise or reject credit applications according to historical and financial information of clients.

M3 Credit & Collections / Accounts Receivables & Payables Manager

11.501.33 Manages the payable, credit and collections function. Responsible for implementing and administering the company’s credit policy, analyse and authorise or reject credit applications according to historical and financial information of clients. Is also responsible to collect all credits and handle difficult cases.

M2 Credit & Collections / Accounts Receivables & Payables Supervisor

11.502.32 Supervises the day to day activities of staff that comprise the payable, credit and collections function to ensure controlling credit accounts. Perform periodic analysis of accounts to identify those that may require difficult collection procedures. Analyse information and credit references of persons or institutions applying for credit. This role leads a team of individual professional staff.

M1 Credit & Collections / Accounts Receivables & Payables Team Leader

11.502.31 Responsible for controlling payable and credit accounts. Perform periodic analysis of accounts to identify those that may require difficult collection procedures. Analyse information and credit references of persons or institutions applying for credit. This role leads a team of Para-professional staff.

I5 Credit & Collections / Accounts Receivables & Payables Officer – Expert

11.505.25 Recognised for the highest level of technical expertise in providing professional advice and support to a range of payable, credit and collection activities which including the investigation of new customers, extending credit lines, granting credit and following up on making collection arrangements for overdue account balances. Provide analysis and reports to management. Conduct monthly bank reconciliation, issuing payments or vouchers.

I4 Credit & Collections / Accounts Receivables & Payables Officer – Specialist

11.505.24 Applies highly developed specialist knowledge and skills in providing professional advice and support to a range of credit and collection activities, including the investigation of new customers, extending credit lines, granting credit and following up on making collection arrangements for overdue account balances. Conduct monthly bank reconciliation, issuing payments or vouchers.

I3 Credit & Collections / Accounts Receivables & Payables Officer – Senior

11.505.23 Well developed, advanced knowledge and skills for providing professional advice and support to a range of credit and collection activities, which including extending credit lines, granting credit and following up on making collection arrangements for overdue account balances. This position also handles account receivable & payable. Conduct monthly bank reconciliation, issuing payments or vouchers.

I2 Credit & Collections Officer / Accounts Receivables & Payables – Experienced

11.506.22 Responsible for maintaining and granting credit lines and following up on making collection arrangements for overdue account balances. Tasks are more complex and demanding than those undertaken by the entry level of Credit & collection officer. Prepare journal vouchers, monthly bank reconciliation and monthly account closing work.

I1 Credit & Collections / Accounts Receivables & Payables Officer – Entry

11.507.21 Under direct supervision, responsible for maintaining and granting credit lines and following up on making collection arrangements for overdue account balances. Prepare journal vouchers, monthly bank reconciliation and monthly account closing work.



Career Level Position Title Code Accounts Receivables/Payable/Credit and Collections Common Duties and Responsibilities

P3 Credit & Collect / Accounts Receivables & Payables Analyst - Senior

11.504.13 Analyse accounts, identify and report those that may require difficult collection procedures. Obtain information and credit references of persons or institutions applying for credit. Prepare journal vouchers, monthly bank reconciliation and monthly account closing work.

P3 Credit & Collections / Accounts Receivables & Payables Clerk – Senior

11.508.13 Perform a variety of administrative duties related with credit and/or collection such as: verifying credit references, recording charges or credits in client accounts, detecting delinquent accounts and performing other simple analysis. May coordinate the activities of collectors. Prepare journal vouchers, monthly bank reconciliation and monthly account closing work.

P2 Credit & Collect / Accounts Receivables & Payables Analyst

11.504.12 Analyse accounts, identify and report those that may require difficult collection procedures. Obtain information and credit references of persons or institutions applying for credit. Prepare journal vouchers, monthly bank reconciliation and monthly account closing work.

P2 Credit & Collections / Accounts Receivables & Payables Clerk

11.508.12 Under general supervision, perform a variety of administrative duties related with credit and/or collection such as: verifying credit references, recording charges or credits in client accounts, detecting delinquent accounts and performing other simple analysis. May coordinate the activities of collectors. Prepare journal vouchers, monthly bank reconciliation and monthly account closing work.

P1 Credit & Collections / Accounts Receivables & Payables Clerk (Entry)

11.508.11 Under direct supervision, perform a variety of administrative duties related with credit and/or collection such as: verifying credit references, recording charges or credits in client accounts, detecting delinquent accounts and performing other simple analysis. May coordinate the activities of collectors. Prepare journal vouchers, monthly bank reconciliation and monthly account closing work.

P1 Collector 11.528.11 Distribute invoices, collect payments and report outstanding invoices.





Career Level Finance Accounting Audit Tax

M5 11.100.35 Head of Finance

11.200.35 Head of Accounting

11.300.35 Head of Audit

11.400.35 Head of Tax

M4 11.101.34 Finance – Senior Manager

11.201.34 Accounting – Senior Manager

11.301.34 Audit - Senior Manager

11.401.34 Tax - Senior Manager

M3

11.101.33 Finance - Manager

11.121.33 Financial Planning - Manager

11.201.33 Accounting – Manager

11.301.33 Audit – Manager

11.401.33 Tax - Manager

M2 11.122.32 Financial Planning - Supervisor

11.202.32 Accounting – Supervisor

11.302.32 Audit - Supervisor

11.402.32 Tax - Supervisor

M1 11.122.31 Financial Planning - Team Leader

11.202.31 Accounting - Team Leader N/A N/A

I6 N/A N/A 11.303.26 Auditor – Preeminent

11.403.26 Tax Analyst – Preeminent

I5 11.125.25 Financial Analyst - Expert

11.203.25 Accountant – Expert

11.303.25 Auditor – Expert

11.403.25 Tax Analyst – Expert

I4 11.125.24 Financial Analyst - Specialist

11.203.24 Accountant – Specialist

11.303.24 Auditor - Specialist

11.403.24 Tax Analyst - Specialist

I3 11.125.23 Financial Analyst - Senior

11.203.23 Accountant – Senior

11.303.23 Auditor - Senior

11.403.23 Tax Analyst – Senior

I2 11.124.22 Financial Analyst - Experienced

11.204.22 Accountant – Experienced

11.304.22 Auditor - Experienced

11.404.22 Tax Analyst - Experienced

I1 11.106.21 Finance Officer - Entry

11.206.21 Accountant – Entry

11.306.21 Auditor - Entry

11.404.21 Tax Analyst - Entry

P3 11.107.13 Finance - Assistant III

11.207.13 Accounts - Officer III N/A N/A

P2 11.107.12 Finance - Assistant II

11.207.12 Accounts - Officer II N/A N/A

P1 11.107.11 Finance - Assistant I

11.207.11 Accounts - Officer I N/A N/A




Career Level Treasury Accounts Receivables / Payables / Credit & Collections

M5 11.130.35 Head of Treasury

11.500.35 Head of Credit & Collections / Accounts receivables & Payables

M4 11.131.34 Treasury - Senior Manager

11.501.34 Credit & Collections / Accounts receivables & Payables - Senior Manager

M3 11.131.33 Treasury - Manager

11.501.33 Credit & Collections / Accounts receivables & Payables – Manager

M2 11.132.32 Treasury - Team Leader

11.502.32 Credit & Collections / Accounts receivables & Payables – Supervisor

M1 N/A 11.502.31 Credit & Collections / Accounts receivables & Payables – Team Leader

I6 11.135.26 Treasury Analyst – Preeminent N/A

I5 11.135.25 Treasury Analyst - Expert

11.505.25 Credit & Collections / Accounts receivables & Payables Officer – Expert

I4 11.135.24 Treasury Analyst - Specialist

11.505.24 Credit & Collections / Accounts receivables & Payables Officer – Specialist

I3 11.135.23 Treasury Analyst - Senior

11.505.23 Credit & Collections / Accounts receivables & Payables Officer – Senior

I2 11.134.22 Treasury Analyst - Experienced

11.506.22 Credit & Collections / Accounts receivables & Payables Officer – Experienced

I1 11.134.21 Treasury Analyst - Entry

11.507.21 Credit & Collections / Accounts receivables & Payables Officer – Entry

P3 N/A

11.504.13 Credit & Collections / Accounts receivables & Payables Analyst Senior 11.508.13 Credit & Collections / Accounts receivables & Payables Clerk Senior

P2 N/A

11.504.12 Credit & Collections / Accounts receivables & Payables Analyst 11.508.12 Credit & Collections / Accounts receivables & Payables Clerk

P1 N/A

11.508.11 Credit & Collections / Accounts receivables & Payables Clerk (Entry) 11.528.11 Collector



HUMAN RESOURCES

Human Resources Function / Sub-function Descriptions

Generalists

Responsible for a broad range of human resources activities. Manages the delivery of solutions covering multiple areas of human resources such as recruitment and selection, learning and development and organizational change management etc. May recruit and select job applicants; orient and train new employees; manage compensation and benefits; appraise performance and handle employee relations. May assist in the identification and recommendation of strategic development to the organization’s human resources function.

Typical titles include HR Generalist, HR Business Partners, HR Representative.

Recruitment

Responsible for the selection and employment of high-quality and diverse pool of human capital for the organization. Performs job analysis and develops job descriptions & specifications. Identifies and attracts job applicants from internal and external resources. Conducts job fairs, employment advertising programs and may work with employment agencies. Screens and assesses job applicants through resume reviews, interviews etc. Ensures staffing strategies are well-aligned to organizational goals.

Typical titles include Recruitment and Selection Officer, Staffing/Employment Representative.

Training and Development

Responsible for providing a comprehensive portfolio of L&D programs and tools that support organizational needs and enhance human capital learning capabilities. This includes L&D needs analysis, L&D planning & curriculum design, content development and management, L&D scheduling and management, L&D delivery and administration etc. Uses appropriate technology platforms and innovative approaches such as instructor-led, e-learning and virtual classroom solutions. Measures operations and performance of L&D programs.

Typical titles include Training & Development Specialist/Executive, Skills Training Specialist, L&D/ T&D Specialist.

Compensation and Benefits

Responsible for analyzing, developing and implementing compensation and benefits policies and programs. This includes salary planning based on market analysis, variable pay planning and benefit planning. Participates in surveys to determine organization’s competitive position and manages any necessary realignment. Proposes salary adjustments and designs variable pay plans (i.e. short term and long-term incentives) in regard to salary structure and organizational structure. Communicates organization’s compensation and benefits programs’ features, plans and options.

Typical titles include C&B Analyst, Compensation Representative.

Employee Relations

Responsible for the internal regulation and administration of employee relations activities. Investigates and resolves employee complaints and grievances in matters related to conduct, performance and attendance. Establishes and maintains good relationships with union representatives. Negotiates and administer labour agreements and provides guidance to management on a wide range of labour relations issues. Ensures that legal labour requirements are met. Conducts internal audit of employee relations issues to identify possible violations and makes recommendations for appropriate corrective actions.

Typical titles include Labour Relations Representative.



Human Resources Function / Sub-function Descriptions

Payroll***

Responsible for timely, efficient and accurate processing of payroll data for the organization. Knowledgeable and familiar with use of internal or third party payroll vendors’ system for preparation of payroll. Assists in the design and implementation of improvements to the organisation's payroll system and procedures. Resolves employees’ queries pertaining to payroll issues.

Note: There will be very few of these roles that are matched to the M5 and I5 levels for these functions. Please review carefully the Career Level descriptions before matching jobs in the Sub-function to the higher levels to ensure all criteria are met.

Typical titles include Payroll Processing Representative.

Human Resource Information System (HRIS)***

Responsible for designing, developing and managing the on-going administration of Human Resource Information System (HRIS). Manages and processes employee records and information within the HRIS system. Performs routine data audits and ensures data integrity and security of the HRIS system. Recommends HRIS improvements/enhancements to meet changing organizational needs. Works with IT team to research, select, maintain and upgrade the software and hardware for HRIS system.

Note: There will be very few of these roles that are matched to the M5 and I5 levels for these functions. Please review carefully the Career Level descriptions before matching jobs in the Sub-function to the higher levels to ensure all criteria are met.

Typical titles include HRIS Analyst.




Human Resources – Generalists

Career Level Position Title Code Human Resources - Generalists Common Duties and Responsibilities

M4 HR Senior Manager

13.001.34 Highly experienced in HR management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Direct a range of human resources management function through section heads. Key member in the formulation of human resources strategies, policies and procedures. Responsible for the implementation of company-wide human resources policies and procedures.

M3 HR Manager 13.001.33 Responsible for the human resources management function, including recruitment, training organisation development, compensation, employee relations. May also include administration.

M2 HR Supervisor 13.003.32 Supervises day to day activities of the consulting and administrative staff that comprise the HR function to ensure to assist in managing a range of HR activities including recruitment, training organisation development, compensation and employee relations. May also include administration.

M1 HR Team Leader 13.003.31 Supervises a team of Para-professional team on the day to day activities of the consulting and administrative staff that comprises the HR function to ensure to assist in managing a range of HR activities including recruitment, training organisation development, compensation and employee relations. May also include administration.

I5 HR Consultant - Expert

13.004.25 Recognised for the highest level of technical expertise in providing professional advice and support to a range of human resources activities and programs. Activities and programs might include recruitment, training organisation development, compensation and employee relations. May also include administration.

I4 HR Consultant – Gen - Specialist

13.004.24 Applies highly developed specialist knowledge and skills in providing professional advice and support to a range of human resources activities and programs. Activities and programs might include recruitment, training organisation development, compensation and employee relations. May also include administration.

I3 HR Consultant – Senior

13.004.23 Well developed, advanced knowledge and skills for providing professional advice and support to a range of human resources activities and programs. Activities and programs might include recruitment, training organisation development, compensation and employee relations. May also include administration.

I2 HR Consultant – Gen - Experienced

13.005.22 Responsible for day-to-day administration of policies and programs covering several or all of the following: recruiting, compensation and benefits, training, employee and labour relations, safety and personnel research. Tasks are more complex and demanding than those undertaken by entry level Human Resource Officers.

I1 HR Officer 13.006.21 Responsible for day-to-day administration of policies and programs covering several or all of the following: recruiting, compensation and benefits, training, employee and labour relations, safety and personnel research.

P3 HR Assistant III 13.008.13 Work independently to assist in all HR function matters of the company. Help out with payroll, benefits and compensation administration. Prepare materials for consultant and managers. Update records and maintain proper filing systems. Responsible for incoming faxes, department keys, petty cash vouchers and notices on bulletin boards.

P2 HR Assistant II 13.008.12 Under direct supervision, assists on payroll/ benefits/compensation admin. Prepares materials for consultants/managers. Updates personnel records and maintains proper filing systems. Responsible for incoming faxes, dept keys, petty cash vouchers & notices on bulletin boards.

P1 HR Assistant I 13.008.11 Under close supervision, update personnel records and maintain proper filing systems. Responsible for incoming faxes, department keys, petty cash vouchers and notices on bulletin boards.



Human Resources – Recruitment

Career Level Position Title Code Human Resources - Recruitment Common Duties and Responsibilities

M5 Head of Recruitment 13.110.35 Leads the recruitment services sub-function to ensure the staffing strategies in the business are aligned to corporate goals. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global sub-function/function head.

M4 Recruitment Senior Manager

13.111.34 Highly experienced in recruitment management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for implementing the company’s human resources admission program, by planning, coordinating and performing recruitment and selection strategy.

M3 Recruitment Manager 13.111.33 Responsible for implementing the company’s human resources admission program, by planning, coordinating and performing recruitment and selection strategy. May also be responsible for the induction process as well as for hiring selected candidates.

M2 Recruitment Team Leader

13.112.32 Provide second level supervision to a team of recruitment consultants. Assist in implementing the company’s human resources admission program, by planning, coordinating and performing recruitment and selection strategy. May also be responsible for the induction process as well as for hiring selected candidates.

I5 HR Consultant – Recruitment – Expert

13.114.25 Recognised for the highest level of technical expertise in designing and implementing the company’s human resources admission program, by planning, coordinating and performing recruitment and selection strategy. May also be responsible for the induction process as well as for hiring selected candidates. Activities could include preparing and conducting interviews, undertaking candidate assessment and assisting in the staff recommendation process.

I4 HR Consultant – Recruitment – Specialist

13.114.24 Applies highly developed specialist knowledge and skills in implementing the company’s human resources admission program, by planning, coordinating and performing recruitment and selection strategy. May also be responsible for the induction process as well as for hiring selected candidates. Activities could include preparing and conducting interviews, undertaking candidate assessment and assisting in the staff recommendation process.

I3 HR Consultant – Recruitment – Senior

13.114.23 Well developed, advanced knowledge and skills for implementing the company’s human resources admission program, by planning, coordinating and performing recruitment and selection strategy. May also be responsible for the induction process as well as for hiring selected candidates. Activities could include preparing and conducting interviews, undertaking candidate assessment and assisting in the staff recommendation process.

I2 HR Consultant – Recruitment – Experienced

13.112.22 Perform higher level duties in relation to the recruitment and selection process. Shortlist candidates, liaise with agencies and coordinate interviews with users.

I1 Recruitment Officer 13.113.21 Perform entry level activities in relation to the recruitment and selection process. Shortlist candidates and coordinate interviews with users.



Human Resources – Training and Development

Career Level Position Title Code Human Resources - Training and Development Common Duties and Responsibilities

M5 Head of Training and Development

13.220.35 Responsible for the strategic oversight of the training & development sub-function to meet the needs of internal staff, business partners and clients. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the function.

M4 Training & Development Senior Manager (Internal)

13.221.34 Highly experienced in internal training and development management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Formulate and implement training policies and procedures, identify training needs, develop training programs, work with Department heads on career paths of their staff.

M3 Training & Development Manager (Internal)

13.221.33 Formulate and implement training policies and procedures, identify training needs, develop training programs, work with Department heads on career paths of their staff.

M2 Training & Development Supervisor (Internal)

13.223.32 Implement training policies and procedures, identify training needs, develop training programs and work with managers on career paths of their staff. Provide first level supervision to training and development consultants.

M1 Training & Development Team Leader (Internal)

13.223.31 Implement training policies and procedures, identify training needs, develop training programs and work with managers on career paths of their staff. Provide first level supervision to training and development assistants.

I5 Training & Development - Consultant (Internal) - Expert

13.224.25 Recognised for the highest level of technical expertise in the design, development and delivery of training programs, work with managers on learning needs of their staff through vehicles such as training needs analyses. Source and evaluate third party training programs.

I4 Training & Development - Consultant (Internal) - Specialist

13.224.24 Applies highly developed specialist knowledge and skills in the design, development and delivery of training programs, work with managers on learning needs of their staff through vehicles such as training needs analyses. Source and evaluate third party training programs.

I3 Training & Development - Consultant (Internal) - Senior

13.224.23 Well developed, advanced knowledge and skills for the design, development and delivery of training programs, work with managers on learning needs of their staff through vehicles such as training needs analyses. Source and evaluate third party training programs.

I2 Training & Development - Consultant (Internal) - Experienced

13.223.22 Assist in the design, development and delivery of training programs; understand the training needs of the organisation through vehicles such as training needs analyses. Evaluate third party training programs.

I1 Training & Development - Officer (Internal)

13.222.21 Design, schedule and implement training programs. Review existing training methods and techniques and its application and establish training goals as required.

P3 Training & Dev. Assistant (Internal) III

13.225.13 Work independently to update the training and development records in the HRIS. Generate T&D reports for consultant and management. Ensure the training logistics are taken care and monitor the attendance rates and announcement. Clerical in nature.

P2 Training & Dev. Assistant (Internal) II

13.225.12 Under direct supervision. Responsible to update the training and development records in the HRIS accurately and timely. Assist in training logistics and monitor the attendance rates and announcement. Clerical in nature.

P1 Training & Dev. Assistant (Internal) I

13.225.11 Under close supervision. Responsible to update the training and development records in the HRIS accurately and timely. Assist in training logistics and monitor the attendance rates and announcement. Clerical in nature.



Human Resources – Compensation and Benefits Career Level Position Title Code Human Resources - Compensation and Benefits Common Duties and Responsibilities

M5 Head of Compensation and Benefits

80.131.35 This position is responsible for a region, with responsibility for Head the Compensation and Benefits specialty area of regional. Strategise and align the Company's C&B policies with the Company's business objectives. Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and budgets. Design or participate in the design of all types of variable pay plans, including short-term and long-term incentives for all staff levels.

M4 C&B Senior Manager 13.131.34 Highly experienced in compensation and benefits management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for implementing the company’s compensation policy. Supervise job analysis and evaluation, analyse compensation surveys and obtain all necessary information to prepare compensation proposals and budgets. Prepare salary, wages and benefits budgets and proposals and oversee implementation.

M3 C&B Manager 13.131.33 Responsible for implementing the company’s compensation policy. Supervise job analysis and evaluation, analyse compensation surveys and obtain all necessary information to prepare compensation proposals and budgets. Prepare salary, wages and benefits budgets and proposals and oversee implementation.

M2 C&B Team Leader 13.132.32 Provide first level supervision to a team of compensation and benefits officers. Assist in implementing the company’s compensation policy. Supervise job analysis and evaluation, analyse compensation surveys and obtain all necessary information to prepare compensation proposals and budgets.

I5 HR Consultant – C&B – Expert

13.134.25 Recognised for the highest level of technical expertise in providing the most advanced analysis and modelling as a key input into the company’s compensation policy. Supervise job analysis and evaluation, analyse compensation surveys and obtain all necessary information to prepare compensation proposals and budgets.

I4 HR Consultant – C&B – Specialist

13.134.24 Applies highly developed specialist knowledge and skills in providing high level analysis and modelling as a key input into the company’s compensation policy. Supervise job analysis and evaluation, analyse compensation surveys and obtain all necessary information to prepare compensation proposals and budgets.

I3 HR Consultant – C&B – Senior

13.134.23 Well developed, advanced knowledge and skills for analysing and modelling as a key input into the company’s compensation policy. Supervise job analysis and evaluation, analyse compensation surveys and obtain all necessary information to prepare compensation proposals and budgets.

I2 HR Consultant – C&B – Experienced

13.132.22 Undertake analysis and modelling of market and organisation compensation and benefit data. Perform job analysis and evaluation exercise, the merit increase program, administration of benefits and perquisites. Propose the need to participate and/or conduct compensation surveys to determine market competitiveness level.

I1 C&B Officer 13.133.21 Perform job analysis and evaluation exercise, the merit increase program, administration of benefits and perquisites. Propose the need to participate and/or conduct compensation surveys to determine market competitiveness level.



Human Resources – Employee Relations

Career Level Position Title Code Human Resources - Employee Relations Common Duties and Responsibilities

M5 Head of Employee Relations 13.120.35 Responsible for delivery and administration of labour/employee services to ensure business staffing strategies are aligned to corporate goals.

M4 Employee Relations Senior Manager

13.121.34 Highly experienced in employee relations management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for administration of the Labour Law, the Collective Labour Agreement, the Internal Regulations Agreement, all extra-contractual agreements and any other provision that may be applicable. Attend labour/employee relation problems finding most adequate solutions and negotiate with union representatives. Advice plant or company management involved.

M3 Employee Relations Manager

13.121.33 Responsible for administration of the Labour Law, the Collective Labour Agreement, the Internal Regulations Agreement, all extra-contractual agreements and any other provision that may be applicable. Attend labour/employee relation problems finding most adequate solutions and negotiate with union representatives. Advice plant or company management involved.

M2 Employee Relations Team Leader

13.122.32 Provide first level supervision to a team of employee relations consultants. Attend labour/employee relation problems finding most adequate solutions and negotiate with union representatives. Advice plant or company management involved.

I5 HR Consultant – Employee Relations – Expert

13.124.25 Recognised for the highest level of technical expertise in providing high level advice to assist in the administration of the Labour Law, the Collective Labour Agreement, the Internal Regulations Agreement, all extra-contractual agreements and any other provision that may be applicable. Participate in collective contract negotiations as required.

I4 HR Consultant – Employee Relations – Specialist

13.124.24 Applies highly developed specialist knowledge and skills in providing advice to assist in the administration of the Labour Law, the Collective Labour Agreement, the Internal Regulations Agreement, all extra-contractual agreements and any other provision that may be applicable. Participate in collective contract negotiations as required.

I3 HR Consultant – Employee Relations – Senior

13.124.23 Well developed, advanced knowledge and skills for providing advice to assist in the administration of the Labour Law, the Collective Labour Agreement, the Internal Regulations Agreement, all extra-contractual agreements and any other provision that may be applicable. Participate in collective contract negotiations as required.

I2 HR Consultant – Employee Relations – Experienced

13.122.22 Responsible for implementing the company’s labour/employee relations policy in a plant or working centre. Provide advice to and administer all contract and other contractual agreements if any. Participate in collective contract negotiations as required.

I1 Employee Relations Officer 13.123.21 Responsible for implementing the company’s labour/employee relations policy in a plant or working centre. Administer all contract and other contractual agreements if any. Participate in collective contract negotiations as required.

P3 Employee Relations Assistant III

13.128.13 Work independently to assist in employee relation matters of the company. Help out with contract and other contractual agreements. Prepare materials for consultant and managers. Update records and maintain proper filing systems.

P2 Employee Relations Assistant II

13.128.12 Under direct supervision, assist in administration of contracts and other contractual agreements. Prepare materials for consultant and managers. Update records and maintain proper filing systems. Responsible for incoming faxes, dept keys, petty cash vouchers & notices on bulletin boards.

P1 Employee Relations Assistant I

13.128.11 Under close supervision, update records and maintain proper filing systems. Responsible for incoming faxes, department keys, petty cash vouchers and notices on bulletin boards.



Human Resources – Payroll***

Career Level Position Title Code Human Resources - Payroll Common Duties and Responsibilities

M5 Head of Payroll 13.231.35 Leads the Payroll sub-function. Establishes standards, procedures, and guidelines that direct all aspects of Payroll, which are consistent with corporate HR policies and controls. Communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Payroll investments.

M4 Payroll - Senior Manager 13.231.34 Highly experienced in the management of Payroll sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact organisation performance. Oversees improvements to the organisation's payroll system in line with organizational objectives.

M3 Payroll - Manager 13.231.33 Manages the Payroll sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Ensures timely, efficient and accurate processing of payroll data as per organizational standards & needs.

M2 Payroll – Supervisor 13.231.32 Provides first level supervision to the team of Professionals in Payroll sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in defining timelines and individual roles & responsibilities for successful preparation of payroll and timely resolution of employee queries.

M1 Payroll - Team Leader 13.231.31 Provides first level supervision to the team of Para-professionals in Payroll sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the preparation of payroll as per the defined timelines and resolution of any issue that may arise.

I5 Payroll Executive - Expert 13.232.25 Recognised for the level of technical expertise in the Payroll within and outside the organization. Typically participates in industry/knowledge reference groups on best practices in preparation of payroll. Handles the most high level and complex employee queries and ensures resolution as per defined standards. Keeps up-to-date on latest third party payroll vendors’ system for most efficient and accurate preparation of payroll, and feasibility of their adoption in the organization.

I4 Payroll Executive - Specialist 13.233.24 Recognized as among the most experienced and knowledgeable resources in the Payroll within the organization. Applies highly developed specialist knowledge and skills in Payroll. Seeks to achieve the highest standards in payroll preparation and resolution of employee queries.

I3 Payroll Executive - Senior 13.235.23 Experienced professional with well developed, proficient knowledge and skills in Payroll. Ensures preparation of payroll as per timelines and quick resolution of employee queries. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Payroll Executive - Experienced

13.236.22 Works independently under limited supervision and applies knowledge of subject matter in Payroll. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure successful preparation of payroll and resolution of employee queries. Second level professional with direct impact on results and outcome.

I1 Payroll Executive - Entry 13.237.21 First level Payroll professional, representing the most common entry point into the organisation. Performs routine activities related to Payroll and recommends improvements based on problems surfaced by employee queries. Focuses on learning and acquiring work skills/knowledge in the Payroll field.

P3 Payroll Assistant - Senior 13.238.13 Proficient in applying extensive/broad-based knowledge and experience in the Payroll discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Human Resources - Payroll Common Duties and Responsibilities

P2 Payroll Assistant - Experienced

13.238.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Payroll. Able to understand specific organizational needs or requirements, delivering output following broad framework. Assists in Payroll and responds to employee queries.

P1 Payroll Assistant - Entry 13.238.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Payroll.




Human Resources – HRIS***

Career Level Position Title Code Human Resources - HRIS Common Duties and Responsibilities

M5 Head of HRIS 13.241.35 Leads the HRIS sub-function. Establishes standards, procedures, and guidelines that direct all aspects of HRIS., which are consistent with corporate HR policies and controls. Communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of HRIS investments.

M4 HRIS - Senior Manager 13.241.34 Highly experienced in the management of HRIS sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact organisation performance. Oversees improvements/enhancements to the organisation's HRIS to meet changing organizational needs.

M3 HRIS - Manager 13.241.33 Manages the HRIS sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Ensures proper management of HRIS as per organizational standards & requirements.

M2 HRIS – Supervisor 13.241.32 Provides first level supervision to the team of Professionals in HRIS sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in ensuring security of the HRIS and integrity of data loaded into HRIS.

M1 HRIS - Team Leader 13.241.31 Provides first level supervision to the team of Para-professionals in HRIS sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the processing of employee records and information within the HRIS.

I5 HRIS Executive - Expert 13.242.25 Recognised for the level of technical expertise in the HRIS within and outside the organization. Typically participates in industry/knowledge reference groups on best practices in management of HRIS. Seeks to resolve the most high level, complex, controversial, or critical issues related to HRIS in a timely manner. Keeps up-to-date on latest product offerings of software and hardware for HRIS system, and feasibility of their adoption in the organization.

I4 HRIS Executive - Specialist 13.243.24 Recognized as among the most experienced and knowledgeable resources in the HRIS within the organization. Applies highly developed specialist knowledge and skills in HRIS. Ensures the design, development and maintenance of HRIS as per highest quality standards in line with organizational requirements.

I3 HRIS Executive - Senior 13.244.23 Experienced professional with well developed, proficient knowledge and skills in HRIS. Ensures the security of HRIS and integrity of data loaded into HRIS. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 HRIS Executive - Experienced

13.245.22 Works independently under limited supervision and applies knowledge of subject matter in HRIS. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure successful processing of employee records and information within the HRIS. Second level professional with direct impact on results and outcome.

I1 HRIS Executive - Entry 13.246.21 First level HRIS professional, representing the most common entry point into the organisation. Performs routine activities related to HRIS and recommends improvements based on identified data issues. Focuses on learning and acquiring work skills/knowledge in the HRIS field.

P3 HRIS Assistant - Senior 13.247.13 Proficient in applying extensive/broad-based knowledge and experience in the HRIS discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Human Resources - HRIS Common Duties and Responsibilities

P2 HRIS Assistant - Experienced

13.247.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of HRIS. Able to understand specific organizational needs or requirements, delivering output following broad framework. Assists in processing employee records and information within the HRIS.

P1 HRIS Assistant - Entry 13.247.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of HRIS.




Human Resources Benchmark Position Grid


Career Level Generalist HR - Recruitment HR - Training and Development HR - Compensation and Benefits

M5 (refer to “Functional Management” function) 13.110.35 Head of Recruitment

13.220.35 Head of Training & Dev.

80.131.35 Head of Compensation And Benefits

M4 13.001.34 HR - Senior Manager

13.111.34 Recruitment - Senior Manager

13.221.34 Training & Dev. - Senior Manager (Internal)

13.131.34 C & B - Senior Manager

M3 13.001.33 HR - Manager

13.111.33 Recruitment - Manager

13.221.33 Training & Dev. - Manager (Internal)

13.131.33 C & B - Manager

M2 13.003.32 HR - Supervisor

13.112.32 Recruitment - Team Leader

13.223.32 Training & Dev. - Supervisor (Internal)

13.132.32 C & B - Team Leader

M1 13.003.31 HR - Team Leader N/A 13.223.31

Training & Dev. - Team Leader (Internal) N/A

I6 N/A N/A N/A N/A

I5 13.004.25 HR Consultant – Expert

13.114.25 HR Consultant – Recruitment – Expert

13.224.25 Training & Dev. Consultant (Internal) - Expert

13.134.25 HR Consultant - C&B - Expert

I4 13.004.24 HR Consultant - Gen - Specialist

13.114.24 HR Consultant - Recruitment – Specialist

13.224.24 Training & Dev. Consultant (Internal) - Specialist

13.134.24 HR Consultant - C&B - Specialist

I3 13.004.23 HR Consultant – Senior

13.114.23 HR Consultant – Recruitment – Senior

13.224.23 Training & Dev. Consultant (Internal) - Senior

13.134.23 HR Consultant - C&B - Senior

I2 13.005.22 HR Consultant - Gen - Experienced

13.112.22 HR Consultant - Recruitment - Experienced

13.223.22 Training & Dev. Consultant (Internal) - Experienced

13.132.22 HR Consultant - C&B – Experienced

I1 13.006.21 HR Officer

13.113.21 Recruitment Officer

13.222.21 Training & Dev. Officer (Internal)

13.133.21 C & B Officer

P3 13.008.13 HR - Assistant III N/A 13.225.13

Training & Dev. - Assistant (Internal) III N/A

P2 13.008.12 HR - Assistant II N/A 13.225.12

Training & Dev. - Assistant (Internal) II N/A

P1 13.008.11 HR - Assistant I N/A 13.225.11

Training & Dev. - Assistant (Internal) I N/A




Career Level HR - Employee Relations HR – Payroll*** HR – HRIS***

M5 13.120.35 Head of Employee Relations

13.231.35 Head of Payroll

13.241.35 Head of HRIS

M4 13.121.34 Employee Relations – Senior Manager

13.231.34 Payroll - Senior Manager

13.241.34 HRIS - Senior Manager

M3 13.121.33 Employee Relations – Manager

13.231.33 Payroll - Manager

13.241.33 HRIS - Manager

M2 13.122.32 Employee Relations – Team Leader

13.231.32 Payroll – Supervisor

13.241.32 HRIS – Supervisor

M1 N/A 13.231.31 Payroll - Team Leader

13.241.31 HRIS - Team Leader

I6 N/A N/A N/A

I5 13.124.25 HR Consultant - Emp Relations – Expert

13.232.25 Payroll Executive - Expert

13.242.25 HRIS Executive - Expert

I4 13.124.24 HR Consultant - Emp Relations – Specialist

13.233.24 Payroll Executive - Specialist

13.243.24 HRIS Executive - Specialist

I3 13.124.23 HR Consultant - Emp Relations – Senior

13.235.23 Payroll Executive - Senior

13.244.23 HRIS Executive - Senior

I2 13.122.22 HR Consultant - Emp Relations – Experienced

13.236.22 Payroll Executive - Experienced

13.245.22 HRIS Executive - Experienced

I1 13.123.21 Employee Relations – Officer

13.237.21 Payroll Executive - Entry

13.246.21 HRIS Executive - Entry

P3 13.128.13 Employee Relations – Assistant III

13.238.13 Payroll Assistant - Senior

13.247.13 HRIS Assistant - Senior

P2 13.128.12 Employee Relations – Assistant II

13.238.12 Payroll Assistant - Experienced

13.247.12 HRIS Assistant - Experienced

P1 13.128.11 Employee Relations - Assistant I

13.238.11 Payroll Assistant - Entry

13.247.11 HRIS Assistant - Entry




INFORMATION TECHNOLOGY - INTERNAL SUPPORT, ADMINISTRATION AND MANAGEMENT

Information Technology – Internal Support, Administration and Management Function / Sub-function Descriptions

IT Management

Responsible for the overall IT operations of the business. Directs and oversees the business’s operational processes which may integrate various IT sub-functions. Sets operation priorities and recommends IT policies and procedures to provide effective service to all users. Reviews systems development project requests and coordinates schedules and related departmental activities. Sets and enforces standards and polices in relation to IT security, technology, quality and risk and project management.

Typical titles include IT Operations Manager.

Systems Administration

Responsible for the installation, configuration, administration, support and maintenance of systems, including associated hardware and software. Performs system upgrades, workstation & server administration setup, and data backups & recoveries. Diagnoses, troubleshoots and resolves systems related issues. Monitors and maintains continuity with system software licensing and maintenance agreements. Provides recommendations regarding hardware and system software planning and budgeting.

Note: Roles such as database administration, LAN administration, mainframe operations and support should also be matched to this Sub-function.

Typical titles include Service Support Analyst, Business Systems Analyst.

IT Help Desk and Operations

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Note: Scope for the operator positions is provided in the Para-professional levels of the career stream.

Typical titles include Computer Operator, Advisory Technical Services Professional, Helpdesk Co-ordinator, Services Support Representative.

Process Migration

Responsible for transferring processes from the parent organisation. Performs technical calculations on process requirements and investigates inefficiency regarding working methods and operations sequences. Develops processes as per client requirements and ensures efficient capacity utilisation. Undertakes cost reduction studies through technical calculations and drives the implementation of the company processes to the respective employee groups. Works with management and cross-divisional groups to ensure that the right information, resources, processes are deployed to support specific business needs.

Typical titles include Process Transition Analyst.



Information Technology – Internal Support, Administration and Management Function / Sub-function Descriptions

IT Business Analysis

Responsible for analysing business and information needs in order to design optimal systems solutions. Gathers and analyses the IT business needs and processes to reduce response time and improve IT process workflow and efficiency. Recommends improvements to existing IT systems and processes. Works closely with developers and end users to ensure user satisfaction and technical compatibility. Ensures seamless integration of new technical systems. Prepares user training documentation and specifications.

Typical titles include Information Systems Analyst.

Enterprise Resource Planning (ERP)

Responsible for designing, developing and implementing ERP systems, and related training needs. Analyzes the current organization’s business processes and drives the design & implementation of the required ERP system configuration. Supports ongoing improvements to the ERP system and conducts training to maximize the usage of ERP system. Develops user training documentation and provides maintenance and support services.

Note: ERP is the integration of data and processes from all business functions (e.g. manufacturing, supply and distribution, sales, human resources, project management, payroll and financials) of the organization into one single system for improved work flow and accessibility.

Typical titles include ERP Business Analyst.

Network Engineering

Responsible for deploying, configuring, maintaining and monitoring active network gears such as computers, servers, firewalls, etc. Ensures smooth operation of organization’s communication networks for optimal performance and availability. Concentrates on the IT network and may be involved in IT security area, particularly troubleshooting and/or debugging network-related problems. Monitors the performance and efficiency of network. Ensures timely recovery of network service in times of faults. Typical titles include Network Engineer.

IT Security Administration

Responsible for establishing and maintaining proper access control and accountability policies for systems to secure company systems and information resource from unauthorised access. Responsible for managing Protected Resources with Access Control e.g. firewall, identification and authentication (Secure IDs, Pass codes). Enforces the information security policies of the system and audits the network systems. Provides security backup and ensures system disaster recovery processes are in place. Keeps up to date on new developments in IT security practices as well as potential threats such as viruses and unauthorised system access.

Typical titles include Information Security Analyst.

Vendor Management**

Responsible for the implementation of IT projects and vendor management. This includes defining the project scope and engaging appropriate IT vendors for final project implementation. Gathers, evaluates and analyses requirements/information for IT projects as per business needs. Defines project objectives, technical requirements, schedules, deliverables and cost estimates. Evaluates and selects strategic vendors/sub-contractors that best meets organization’s IT objectives and budgetary needs. Formulates and negotiates contracts on pricing, service scope, service metrics and performance standards. Ensures successful execution of the contract and manages these strategic vendor relationships/partnerships. Keeps up-to-date on technological product offerings to source for vendors who provide best practice solutions.

Typical titles include IT Solutions and Vendor Coordinator, IT Vendor Management.




IT Management

Career Level Position Title Code IT Management Common Duties and Responsibilities

M4 Information Systems / IT - Senior Manager

12.001.34 Highly experienced in the management of information systems function. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Manages activities of information technology operations with other organisational departments or divisions. Sets computer operation priorities in order to provide effective service to all users. Recommends standard policies & procedures for providing routine service. Maintains contact with all users, other management services & information technology sections to coordinate activities for the best results with the least possible delay. Participates in evaluating the quality of services as well as enhancements to procedures.

M3 Information Systems / IT Manager

12.001.33 Manages activities of information technology operations with other organisational departments or divisions. Sets computer operation priorities in order to provide effective service to all users. Recommends standard policies & procedures for providing routine service. Maintains contact with all users, other management services & information technology sections to coordinate activities for the best results with the least possible delay. Participates in evaluating the quality of services as well as enhancements to procedures.



Systems Administration

Career Level Position Title Code Systems Administration Common Duties and Responsibilities

M4 Systems Administration - Senior Manager

83.115.34 Highly experienced in the management of systems administration function. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. The senior manager's focus is on setting goals and priorities. This position is also likely to allocate accountability among staff, manage the career development of others, liaise with professional staff and other managers, advise the business on technology related issues and engage in medium-term planning.

M3 Systems Administration - Manager

83.115.33 Manages the systems administration function. This position typically provides second level management to a group of IT professional and support staff. The manager's focus is on setting goals and priorities. This position is also likely to allocate accountability among staff, manage the career development of others, liaise with professional staff and other managers, advise the business on technology related issues and engage in medium-term planning.

M2 Systems Administration - Team Leader

83.119.32 This position typically provides first level supervision to an IT team. The team leader's focus is on mentoring and coordination as well providing technical leadership.

I5 Systems Administrator - Expert

83.127.25 Recognised for the highest level of technical expertise in systems administration. Knowledge and skill would typically be acquired from many years of involvement in the most complex and challenging IT environments. At this level, the incumbent would be expected to be capable of instructing other IT staff in the most complex issues.

I4 Systems Administrator - Specialist

83.127.24 Applies highly developed specialist knowledge and skills in systems administration. Knowledge and skill would typically be acquired from numerous years’ involvement in complicated and challenging IT environments. At this level, the incumbent would be expected to be capable of instructing other IT staff in the exceptionally complicated issues.

I3 Systems Administrator - Senior

83.128.23 Well developed, advanced knowledge and skills in systems administration. Knowledge and skill would typically be acquired from several years’ involvement in difficult IT environments. At this level, the incumbent would be expected to be capable of instructing other IT staff in resolving challenging issues.

I2 Systems Administrator - Experienced

83.128.22 Second level systems administration professional. Operates independently. Applies and uses knowledge of methods. Requires the capacity to understand specific business needs or technical requirements and to resolve moderately complex issues.

I1 Systems Administrator - Entry

83.129.21 First level Systems Administration professional representing the most common entry point into the organisation. Works under close supervision and guidance to learn to and perform routine administration related activities.



IT Help Desk and Operations

Career Level Position Title Code IT Help Desk and Operations Common Duties and Responsibilities

M5 Head Of IT Support 12.231.35 Leads the support sub-function for all business hardware and software. Specific areas of responsibility normally include systems desktop support, system support and helpdesk. Sets policies and procedures, technical standards and methods and priorities. Manages liaison between IT support and other functions in the company. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendation to the general manager or global sub-function/function head.

M4 Help Desk - Senior Manager

83.015.34 Highly experienced in help desk management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. The manager's focus is on setting goals and priorities. This position is also like to allocate accountability among staff, manage the career development of others, liaise with professional staff and other managers, advise the business on technology related issues and engage in medium-term planning.

M3 Help Desk - Manager 83.015.33 Manages the help desk function. Typically provides second level management to a group of IT professional and support staff. The manager's focus is on setting goals and priorities. This position is also like to allocate accountability among staff, manage the career development of others, liaise with professional staff and other managers, advise the business on technology related issues and engage in medium-term planning.

M2 Help Desk - Supervisor

83.019.32 This position typically provides second level supervision to a help desk team. The team leader's focus is on mentoring and coordination as well providing technical leadership.

M1 Help Desk - Team Leader

83.019.31 This position typically provides first level supervision to a computer operator team. The team leader's focus is on mentoring, schedule staffing and coordination as well providing technical leadership.

I5 Help Desk - Expert 83.027.25 Recognised for the highest level of technical expertise in systems administration. Knowledge and skill would typically be acquired from many years of involvement in the most complex and challenging IT environments. At this level, the incumbent would be expected to be capable of instructing other IT staff in the most complex issues.

I4 Help Desk - Specialist 83.027.24 Applies well-developed knowledge of IT methods. Knowledge and skill would typically be acquired from years of involvement in a range of challenging IT environments. At this level, the incumbent is capable of instructing other IT staff and advising on more complex issues.

I3 Help Desk – Senior 83.027.23 Third level help desk professional. Fully proficient in applying well-developed knowledge of IT methods. Knowledge and skill would typically be acquired from several years’ involvement in a range of challenging IT environments. At this level, the incumbent would be expected to be capable of instructing other IT staff and advising on more complex issues.

I2 Help Desk - Experienced

83.028.22 Second level help desk professional. Works under limited supervision. Applies and uses knowledge of IT methods. Requires the capacity to understand specific business needs or technical requirements and to resolve moderately complex issues.

I1 Help Desk - Entry 83.029.21 First level help desk professional representing the most common entry point into the organisation. Works under close supervision to perform routine IT related activities.

P3 Computer Operator – Highly Skilled

12.208.13 Third level computer operator role. Performs specific transaction data entries into computer applications. May monitor and mentor others. May have obtained relevant skill certifications.

P2 Computer Operator - Skilled

12.208.12 Perform specific transaction data entries into computer application under clear instructions.

P1 Computer Operator - Entry

12.208.11 Entry level computer operation position. Performs simple and repetitive transaction data entries into computer application under clear instructions.



Process Migration

Career Level Position Title Code Process Migration Common Duties and Responsibilities

M5 Head of Process Migration

99.190.35 This position leads the process migration function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global sub-function / function head.

M4 Process Migration - Senior Manager

99.191.34 This position has overall responsibility for delivering the various processes to a customer, through effective capacity utilisation. Analyses methods and equipment conditions. Conducts feasibility studies on methods and processes to meet the customer specifications. Improves and optimises processes to reduce the cost, increase productivity and improve the quality and consistency. Facilitates all new process transfers.

M3 Process Migration - Manager

99.192.33 This position controls process standards, oversees processes and suggests changes on working methods or operation sequences in order to improve efficiency.

M2 Process Migration - Team Leader

99.193.32 This position is responsible for overseeing processes in order to improve efficiency. Supervises a team of process migration officers. The team leader's focus is on mentoring and co-ordination of the team members.

I6 Process Migration Officer – Preeminent

99.194.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Process Migration. Speaks at national and international forums. Develops and identifies emerging technologies to undertake process migration work across geographies with high precision and accuracy. Leads and champions the early adoption of new IT tools and processes across the company.

I5 Process Migration Officer - Expert

99.194.25 Recognised for the highest level of technical expertise in process migration technology. This position performs complex technical calculations on process requirements and investigates inefficiency regarding working methods and operations sequences. Knowledge and skill would typically be acquired from many years of involvement in the most complex and challenging IT environments.

I4 Process Migration Officer - Specialist

99.194.24 This position also monitors the processes, identifies and reports the lack of efficiency regarding working methods and operation sequences. This would include performing complex technical calculations on the process requirements to meet the process standards.

I3 Process Migration Officer - Senior

99.195.23 Well developed, advanced knowledge and skills in process migration technology. Knowledge and skill would typically be acquired from several years’ involvement in this particular field area. At this level, the incumbent would be expected to be capable of instructing other IT staff in resolving challenging issues. Monitor and report operation performance.

I2 Process Migration Officer - Experienced

99.196.22 Second level process migration professional. Operates independently. Requires the capacity to understand specific business needs or technical requirements and to resolve process inefficiency issues.

I1 Process Migration Officer - Entry

99.197.21 First level process migration professional representing the most common entry point into the organisation. Works under close supervision and guidance to learn to and perform routine process migration-related activities.



IT Business Analysis

Career Level Position Title Code IT Business Analysis Common Duties and Responsibilities

M5 Head of IT Business Analysis

12.110.35 Direct the IT Business Analysis sub-function. Oversee that the analysis business needs and designing solutions are met e.g. development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation.

M4 IT Business Analysis - Senior Manager

12.111.34 Highly experienced in the IT Business Analysis management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the sub-function. Assist in overseeing that the analysis business needs and designing solutions are met e.g. development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation.

M3 IT Business Analysis - Manager

12.112.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that helps to ensure the analysis business needs and designing solutions are met e.g. development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation.

M2 IT Business Analysis - Supervisor

12.113.32 Responsible for the day-to-day operations of a team of representatives that helps to ensure the analysis business needs and designing solutions are met e.g. development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation. Plans, directs, supervises and evaluates work flow. May monitor performance of staff members and make hiring decisions and conduct performance appraisals. Typically serves as first line supervisor.

M1 IT Business Analysis - Team Leader

12.113.31 Responsible for the day-to-day operations of a team of assistants (Para-Professional level) that helps to ensure the analysis business needs and designing solutions are met e.g. development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation. Plans, directs, supervises and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. May monitor performance of staff according to established monitoring standards.

I6 IT Business Analyst - Preeminent

12.114.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of IT Business Analysis. Speaks at national and international forums. Identifies the application of IT solutions in new business domains for greater efficiency and develops applications to enhance the delivery of solutions. Recommends and leads the adoption of new technologies / methodologies for enhanced IT performance.

I5 IT Business Analyst - Expert

12.114.25 Recognised for the highest level of technical expertise in the development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation. Handles situations which may require extensive research according to business needs. Requires extensive knowledge and understanding of the business processes and industry requirements and may require advanced problem-solving and/or sophisticated techniques. Expected to devise more optimal systems and processes as a result of broader and deeper experience.

I4 IT Business Analyst - Specialist

12.114.24 Applies highly developed specialist knowledge and skills in the development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation. Handles situations which may require extensive research according to business needs. Requires extensive knowledge and understanding of the business processes and industry requirements and may require advanced problem-solving and/or sophisticated techniques. Expected to devise more optimal systems and processes as a result of broader and deeper experience.

I3 IT Business Analyst - Senior

12.115.23 Well developed, advanced knowledge and skills in the development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation. Handles situations which may require extensive research according to business needs. Requires knowledge and understanding of the business processes and industry requirements and may require advanced problem-solving and/or sophisticated techniques. May mentor junior staff in the day-to-day operations.

I2 IT Business Analyst - Experienced

12.116.22 Second level professional business analyst position. Experience in the field and works independently in the development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation. Handles situations which may require broad research according to business needs. Requires broad knowledge and understanding of the business processes and industry requirements.

I1 IT Business Analyst - Entry

12.117.21 First level project business analyst position representing the most common entry point into the organisation. Works under close supervision to acquire skills and knowledge in the development of applications, designing reports, testing the performance and usability of applications and preparation of user training documentation. Handles simple, less complex situations which may require general research according to business needs.



Career Level Position Title Code IT Business Analysis Common Duties and Responsibilities

P3 IT Business Analysis Assistant - Senior

12.118.13 Under general supervision, responsible for assisting in testing the performance and usability of applications and preparation of user training documentation.

P2 IT Business Analysis Assistant - Experienced

12.118.12 Under direct supervision, responsible for assisting in testing the performance and usability of applications and preparation of user training documentation.

P1 IT Business Analysis Assistant - Entry

12.118.11 Under close supervision, responsible for assisting in testing the performance and usability of applications and preparation of user training documentation.



Enterprise Resource Planning (ERP)

Career Level Position Title Code Enterprise Resource Planning (ERP) Common Duties and Responsibilities

M5 Head of ERP 12.120.35 Direct the ERP sub-function. Oversee the designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials.

M4 ERP - Senior Manager 12.121.34 Highly experienced in the ERP management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the sub-function. Assist in overseeing the designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials.

M3 ERP - Manager 12.122.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that helps to ensure the smooth process of designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials.

M2 ERP - Supervisor 12.123.32 Responsible for the day-to-day operations of a team of representatives that helps to ensure the smooth process of designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials. Plans, directs, supervises and evaluates work flow. May monitor performance of staff members and make hiring decisions and conduct performance appraisals. Typically serves as first line supervisor.

M1 ERP - Team Leader 12.123.31 Responsible for the day-to-day operations of a team of assistants (Para-Professional level) that helps to ensure the smooth process of designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials. Plans, directs, supervises and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. May monitor performance of staff according to established monitoring standards.

I6 ERP Executive – Preeminent

12.124.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Enterprise Resource Planning (ERP). Speaks at national and international forums. Uses broad and deep technical knowledge/experience across varying infrastructure requirements to identify advances/opportunities for development, design and re-engineering of ERP systems. Innovates, recommends and leads the adoption of new technologies and applications to initiate enhanced solutions.

I5 ERP Executive - Expert

12.124.25 Recognised for the highest level of technical expertise in the designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials. Handles situations which may require extensive research according to business needs. Requires extensive knowledge and understanding of the business processes and industry requirements and may require advanced problem-solving and/or sophisticated techniques. Expected to devise more optimal systems and processes as a result of broader and deeper experience.

I4 ERP Executive - Specialist

12.124.24 Applies highly developed specialist knowledge and skills in the designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials. Handles situations which may require extensive research according to business needs. Requires extensive knowledge and understanding of the business processes and industry requirements and may require advanced problem-solving and/or sophisticated techniques. Expected to devise more optimal systems and processes as a result of broader and deeper experience.

I3 ERP Executive - Senior

12.125.23 Well developed, advanced knowledge and skills in the designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials. Handles situations which may require extensive research according to business needs. Requires knowledge and understanding of the business processes and industry requirements and may require advanced problem-solving and/or sophisticated techniques. May mentor junior staff in the day-to-day operations.

I2 ERP Executive - Experienced

12.126.22 Second level professional business analyst position. Experience in the field and works independently in the designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials. Handles situations which may require broad research according to business needs. Requires broad knowledge and understanding of the business processes and industry requirements.



Career Level Position Title Code Enterprise Resource Planning (ERP) Common Duties and Responsibilities

I1 ERP Executive - Entry 12.127.21 First level project business analyst position representing the most common entry point into the organisation. Works under close supervision to acquire skills and knowledge in the designing, developing, implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials. Handles simple, less complex situations which may require general research according to business needs.

P3 ERP Assistant - Senior

12.128.13 Under general supervision, responsible for supporting in the implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials.

P2 ERP Assistant - Experienced

12.128.12 Under direct supervision, responsible for supporting in the implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials.

P1 ERP Assistant - Entry 12.128.11 Under close supervision, responsible for supporting in the implementing and training of users for the ERP software systems which support and automate business processes such as manufacturing, supply and distribution, sales, human resources, project management, payroll and financials.



Network Engineering

Career Level Position Title Code Network Engineering Common Duties and Responsibilities

M4 Network Engineering Senior Manager

12.161.34 Oversees the network design and development and may responsible for its operations and maintenance at the corporate level. Performs on-site engineering when required. Provides work leadership and training to network engineers. Overall responsibility of the department. Provide ultimate escalation support for issues presented by the user and customer base regarding network issues.

M3 Network Engineering Manager

12.162.33 Responsible for providing direction for network operations and maintenance. Performs technical analysis of complex software, hardware and transmission equipment for customers using various diagnostic tools in support of efficient network operations. Develop project plans, assign and manage resources, identify and solve problems, presentation of information to management in configuration and installation of hardware, software and telecommunication equipment.

M2 Network Engineering Supervisor

12.163.32 Supervisor for Network Engineers. Plans, prioritise and assign tasks to ensure that the team’s resources are used effectively and that systems projects are implemented in accordance with project plans and budgets.

M1 Network Engineering Team Leader

12.163.31 Lead the day-to-day activities of a team of Network Administrators. Activities of the team include monitor network performance and resolve technical problems. Supervise team members; prioritise and assign tasks to ensure that the team’s resources are used effectively and that systems projects are implemented in accordance with project plans and budgets. Respond to more complex, escalated enquiries from team members and check the quality of their work.

I6 Network Engineer – Preeminent

12.164.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Engineering. Speaks at national and international forums. Keeps up-to-date on new developments/ advances in network technologies. Recommends new/modified network equipment to drive efficiency for current and future requirements.

I5 Network Engineering – Expert

12.164.25 Responsible for high level enterprise design, review of internal and external infrastructure requirements, technology evaluation, testing and developing guidelines for implementation. Provides the highest level of technical advice in Network Design and implementation.

I4 Network Engineer - Specialist

12.164.24 Responsible for complex enterprise network planning, high-level troubleshooting, security, network system administration and/or networking products and services. Interact with clients and/or vendors to determine future network systems requirements, costs, design additions etc.

I3 Network Engineer - Senior

12.165.23 Leads network and communication area; formulate, implement and coordinate designing, installing and maintaining of internal systems. May be responsible for infrastructure planning and development.

I2 Network Engineer - Experienced

12.166.22 Under general direction, responsible for the acquisition, installation, maintenance and usage of network solutions. Troubleshooting computer hardware, software and networking equipments. Trains users on network operation.

I1 Network Engineer - Entry

12.167.21 Entry level position. Assists in basic configuration of network solutions. Ensuring proper notification for all network problems and events. Assisting in the execution of company's network & IT policies.

P3 Network Technician - Senior

12.168.13 Under general supervision, perform network engineering activities.

P2 Network Technician - Experienced

12.168.12 Under close supervision, perform network engineering activities.

P1 Network Technician - Entry

12.168.11 Under direct supervision, perform network engineering activities.



IT Security Administration

Career Level Position Title Code IT Security Administration Common Duties and Responsibilities

M4 IT Security Admin Senior Manager

12.181.34 Responsible for the creation of written security guidelines and policies that govern infrastructure administration and management. Develop department's objectives and performance plans. Provide strategic, budgetary and administrative guidance to different teams. Provide ultimate escalation support for issues presented by the user and customer base regarding security topics.

M3 IT Security Admin Manager

12.182.33 Responsible for leading the organisation's information system security administration activities. This will include and not restricted to information security risk management methodologies, network security (firewalls, IDS, routers, switches etc), server and desktop security. Also in-charge of the information systems risk analysis and access security like Biometrics, Smartcard etc.

M2 IT Security Admin Supervisor

12.183.32 Leads security engineers security. Manages day-to-day administration and also responsible for engineering of security on new platforms.

M1 IT Security Admin Team Leader

12.183.31 First level supervision to the team. Leads the overall planning and execution of security administration processes and practices on all infrastructure platforms. Leads periodic review and audit activities on security access. Oversees day-to-day administration. Responsible for the engineering of security on new platforms.

I6 IT Security Administrator – Preeminent

12.184.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of IT Security Administration. Speaks at national and international forums. Recommends specific modifications and solutions to mitigate IT security risks. Develops strategies and tools in response to future IT security challenges.

I5 IT Security Administrator - Expert

12.184.25 Develop most complex security architecture. Provide highest level of technical advice to clients and teams on design, installation and maintenance of security.

I4 IT Security Administrator - Specialist

12.184.24 Responsible for the design and implementation of security systems and procedures for complex projects in multiple environments.

I3 IT Security Administrator - Senior

12.185.23 Liaison with external agencies for compliance demands of the corporation. Works closely with the end users and project teams to design, implement and support required security structures based on information security policies and best practices. Develops and maintains standards, procedures and guidelines for the administration.

I2 IT Security Administrator - Experienced

12.186.22

Supports security initiatives/administration for the primary platforms. Implements and supports required security structures based on information security policies and best practices. Conducts periodic audits and self inspections of accredited information systems. Advises and briefs personnel regarding system compliance regulations and auditing requirements.

I1 IT Security Administrator - Entry

12.187.21 Entry level position. Assists in project planning by establishing work plans, estimates, milestones and schedules. Assists in the definition and maintenance of capacity plans and disaster recovery plans and facilities for this environment.

P3 IT Security Administrator Assistant - Senior

12.188.13 Under general supervision, perform security administration activities.

P2 IT Security Administrator Assistant - Experienced

12.188.12 Under close supervision, perform security administration activities.

P1 IT Security Administrator Assistant - Entry

12.188.11 Under direct supervision, perform security administration activities.



Vendor Management**

Career Level Position Title Code Vendor Management Common Duties and Responsibilities

M5 Head of Vendor Management

12.253.35 Leads the Vendor Management sub-function. Establishes standards, procedures, and guidelines that direct all aspects of Vendor Management., which are consistent with corporate procurement and financial policies and controls. Communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Vendor Management investments.

M4 Vendor Management - Senior Manager

12.253.34 Highly experienced in the management of Vendor Management sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and impact organisation performance. Oversees the evaluation, appointment and contract details of IT vendors/sub-contractors that best meets organization’s IT objectives and budgetary needs.

M3 Vendor Management - Manager

12.253.33 Manages the Vendor Management sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Works closely with multiple department leaders to understand and source for IT vendors that meet business needs. Ensures successful execution of contracts and manages these strategic vendor relationships/partnerships.

M2 Vendor Management – Supervisor

12.253.32 Provides first level supervision to the team of Professionals in Vendor Management sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in defining the project scope and engaging appropriate IT vendors for final project implementation.

M1 Vendor Management - Team Leader

12.253.31 Provides first level supervision to the team of Para-professionals in Vendor Management sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of IT projects and vendor management

I5 Vendor Management – Expert

12.255.25 Recognised for the level of technical expertise in the Vendor Management within and outside the organization. Typically participates in industry/knowledge reference groups on how to identify and engage strategic IT vendors as per business needs. Seeks to achieve the highest value service from vendors and evaluates vendor performance according to established performance metrics. Keeps up-to-date on technological product offerings to source for vendors who provide best practice solutions.

I4 Vendor Management – Specialist

12.256.24 Recognized as among the most experienced and knowledgeable resources in the Vendor Management within the organization. Able to represent your organization externally on specialised matters to vendors with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Vendor Management. Defines project objectives, technical requirements, schedules, deliverables and budgets. Negotiates contracts on pricing, service scope, service metrics and performance standards.

I3 Vendor Management – Senior

12.257.23 Experienced professional with well developed, proficient knowledge and skills in Vendor Management. Administers the implementation of IT projects and maintains relationship with vendors. Monitors vendors’ compliance with contractual obligations and measures performance based on established metrics and standards. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Vendor Management – Experienced

12.258.22 Works independently under limited supervision and applies knowledge of subject matter in Vendor Management. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure successful execution of contracts and manages these strategic vendor relationships/partnerships. Second level professional with direct impact on results and outcome.

I1 Vendor Management – Entry

12.259.21 First level Vendor Management professional, representing the most common entry point into the organisation. Performs routine activities related to vendor management and recommends purchases of IT products/projects that are in alignment with organization’s goals. Focuses on learning and acquiring work skills/knowledge in the Vendor Management field.

P3 Vendor Management Assistant - Senior

12.251.13 Proficient in applying extensive/broad-based knowledge and experience in the Vendor Management discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Vendor Management Common Duties and Responsibilities

P2 Vendor Management Assistant - Experienced

12.251.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Vendor Management. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in vendor management and respond to vendor queries.

P1 Vendor Management Assistant - Entry

12.251.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Vendor Management.




Information Technology - Internal Support, Administration and Management Benchmark Position Grid


Career Level IT Management Systems Administration IT Help Desk and Operations Process Migration

M5 N/A N/A 12.231.35 Head of IT Support

99.190.35 Head of Process Migration

M4 12.001.34 Information Systems / IT - Senior Manager

83.115.34 Systems Administration - Senior Manager

83.015.34 Help Desk - Senior Manager

99.191.34 Process Migration - Senior Manager

M3 12.001.33 Information Systems / IT Manager

83.115.33 Systems Administration - Manager

83.015.33 Help Desk - Manager

99.192.33 Process Migration - Manager

M2 N/A 83.119.32 Systems Administration - Team Leader

83.019.32 Help Desk - Supervisor

99.193.32 Process Migration - Team Leader

M1 N/A N/A 83.019.31 Help Desk - Team Leader

N/A

I6 N/A N/A N/A 99.194.26 Process Migration Officer - Preeminent

I5 N/A 83.127.25 Systems Administrator - Expert

83.027.25 Help Desk - Expert

99.194.25 Process Migration Officer - Expert

I4 N/A 83.127.24 Systems Administrator - Specialist

83.027.24 Help Desk - Specialist

99.194.24 Process Migration Officer - Specialist

I3 N/A 83.128.23 Systems Administrator - Senior

83.027.23 Help Desk - Senior

99.195.23 Process Migration Officer - Senior

I2 N/A 83.128.22 Systems Administrator - Experienced

83.028.22 Help Desk - Experienced

99.196.22 Process Migration Officer - Experienced

I1 N/A 83.129.21 Systems Administrator - Entry

83.029.21 Help Desk - Entry

99.197.21 Process Migration Officer - Entry

P3 N/A N/A 12.208.13 Computer Operator - Highly Skilled

N/A

P2 N/A N/A 12.208.12 Computer Operator - Skilled

N/A

P1 N/A N/A 12.208.11 Computer Operator - Entry

N/A




Career Level IT Business Analysis Enterprise Resource Planning (ERP) Network Engineering IT Security Administration

M5 12.110.35 Head of IT Business Analysis

12.120.35 Head of ERP

N/A N/A

M4 12.111.34 IT Business Analysis - Senior Manager

12.121.34 ERP - Senior Manager

12.161.34 Network Engineering Senior Manager

12.181.34 IT Security Admin Senior Manager

M3 12.112.33 IT Business Analysis - Manager

12.122.33 ERP - Manager

12.162.33 Network Engineering Manager

12.182.33 IT Security Admin Manager

M2 12.113.32 IT Business Analysis - Supervisor

12.123.32 ERP - Supervisor

12.163.32 Network Engineering Supervisor

12.183.32 IT Security Admin Supervisor

M1 12.113.31 IT Business Analysis - Team Leader

12.123.31 ERP - Team Leader

12.163.31 Network Engineering Team Leader

12.183.31 IT Security Admin Team Leader

I6 12.114.26 IT Business Analyst – Preeminent

12.124.26 ERP Executive - Expert

12.164.26 Network Engineer - Preeminent

12.184.26 IT Security Administrator - Preeminent

I5 12.114.25 IT Business Analyst - Expert

12.124.25 ERP Executive – Preeminent

12.164.25 Network Engineer - Expert

12.184.25 IT Security Administrator - Expert

I4 12.114.24 IT Business Analyst - Specialist

12.124.24 ERP Executive - Specialist

12.164.24 Network Engineer - Specialist

12.184.24 IT Security Administrator - Specialist

I3 12.115.23 IT Business Analyst - Senior

12.125.23 ERP Executive - Senior

12.165.23 Network Engineer - Senior

12.185.23 IT Security Administrator - Senior

I2 12.116.22 IT Business Analyst - Experienced

12.126.22 ERP Executive - Experienced

12.166.22 Network Engineer - Experienced

12.186.22 IT Security Administrator - Experienced

I1 12.117.21 IT Business Analyst - Entry

12.127.21 ERP Executive - Entry

12.167.21 Network Engineer - Entry

12.187.21 IT Security Administrator - Entry

P3 12.118.13 IT Business Analysis Assistant - Senior

12.128.13 ERP Assistant - Senior

12.168.13 Network Technician - Senior

12.188.13 IT Security Administrator Assistant - Senior

P2 12.118.12 IT Business Analysis Assistant - Experienced

12.128.12 ERP Assistant - Experienced

12.168.12 Network Technician - Experienced

12.188.12 IT Security Administrator Assistant - Experienced

P1 12.118.11 IT Business Analysis Assistant - Entry

12.128.11 ERP Assistant - Entry

12.168.11 Network Technician - Entry

12.188.11 IT Security Administrator Assistant - Entry



Information Technology - Internal Support, Administration and Management Benchmark

Position Grid Career Level Vendor Management **

M5 12.253.35 Head of Vendor Management

M4 12.253.34 Vendor Management - Senior Manager

M3 12.253.33 Vendor Management - Manager

M2 12.253.32 Vendor Management - Supervisor

M1 12.253.31 Vendor Management - Team Leader

I6 N/A

I5 12.255.25 Vendor Management - Expert

I4 12.256.24 Vendor Management - Specialist

I3 12.257.23 Vendor Management - Senior

I2 12.258.22 Vendor Management - Experienced

I1 12.259.21 Vendor Management - Entry

P3 12.251.13 Vendor Management Assistant - Senior

P2 12.251.12 Vendor Management Assistant - Experienced

P1 12.251.11 Vendor Management Assistant - Entry




INTERACTIVE AND DIGITAL MEDIA*

Interactive and Digital Media Function / Sub-function Descriptions

Concept Design** Responsible for the preliminary phase of the project by developing a visual and narrative representation for the production of interactive media works (i.e. games, cartoons, animations). Understands target audience needs to drive the artistic direction of the project. Applies the principles of arts and graphic design to create and design feasible and creative concepts of environments, plots, backgrounds, characters, conflict and colour schemes.

Typical titles include Concept Artist, Art Director, Illustrator.

Visual Effects** Responsible for creating visual effects that would enhance the animation or gaming experience. This includes special effects such as fire, fog, explosions, crashes etc. Ensures visual integration with audio and animation elements to achieve the desired visual impact. Keeps updated for new techniques and software tools to develop innovative visual effects. Expertise in tools such as Maya, 3D Studio Max etc.

Typical titles include VFX Artist.

Audio Effects# Responsible for sound creation, editing, enhancement and integration of sound elements/environment for interactive media works (i.e. games, cartoons, animations). This includes character voices, dialogues, music, soundtracks, sound effects (e.g. explosions, gunshots). Performs production dialogue editing, ADR (Automated Dialogue Replacement), sound effects editing and design, foley recording (human sound effects recorded in sync with picture), music composition and editing. Maintains audio-related documentation and expand in-house sound library. Expertise in sound design and audio post-production tools and technologies (e.g. Wwise, F-Mod).

Typical titles include Audio Artist/Designer, Sound Designer.

Animation (2D/3D) # Responsible for creating graphical animation of characters and objects from graphics based on concepts/requirements from clients or concept design artists. Develops storyboards and builds 2D/3D models to create the illusion of movement when recorded in sequence. Ensures movements of animations are synchronised with soundtracks and audio requirements. Edits animation scenes and dialogue recordings for good story flow and adherence to specific length requirements. Delivers in accordance to the artistic direction of the project. Expertise in technical software packages, such as Flash, 3D Studio Max, Maya, Character Studio, Lightwave, Softimage and Cinema 4D.

Typical titles include 2D/3D Animator.

* New function introduced in H1_2012

** New sub-function introduced in H1_2012 # Sub-function which has been moved beginning H1_2012 (refer to appendix for details)



Interactive and Digital Media Function / Sub-function Descriptions

Game Design / Developer**

Responsible for the design and development of game systems and content. Creates and designs fun and compelling game content and playing experience for different game platforms (e.g. PCs, handheld devices, consoles, mobile phones, online and other wireless game applications). Defines game mechanics based on target audience’s needs and preferences. This includes defining the game plot, scenario, storylines, characters, rules, audio, difficulty levels, interface designs and modes of play. Develops programming codes that run the game. Tests codes and solves bugs reported by game tester. Expertise in programming languages (e.g. C/C++), servers (e.g. SQL, Javascript, TCP/IP), and 3D graphics programming (e.g. OpenGL ES 2.0, GLSL) for games and simulation.

Typical titles include Game Developer/Designer, Game Producer.

Game Level Design** Responsible for mapping and building the game environment into distinctive levels of playing experience for a variety of game users ranging from beginner to expert. Determines and creates level specific functionalities such as the interactive architecture, rules, challenges, conditions and obstacles of each game level for desired playing experience. Finalizes game mechanics and ensures that the level is challenging as well as fun to play. Expertise in 3D graphics programming (e.g. OpenGL ES 2.0, GLSL) and other softwares such as Maya, UnrealEd etc.

Typical titles include Game Level Builder.

Game Testing and Evaluation**

Responsible for testing games to ensure the functionality, quality and playability of the game. Establishes standard system and procedures for game testing. Suggests improvements and refinements to enhance the elements of games such as graphics, sounds, interface and entertainment experience. Tests and evaluates games by trying and performing game actions that are not anticipated by game developers. Detects bugs or problems such as game lags. Documents the defects and report to game designer. May also conduct private and public test to gather feedback for improvements in the game product.

Typical titles include Game Tester.

Game User Interface Design**

Responsible for designing the user interface and aesthetics of the game, including menus and in-game interface elements. Establishes usability standards/system for the development of simple interactive screens and solutions for complex usability challenges. Gathers feedback from users and improves features for better gaming experiences. Documents and maintains user-interface specifications. Expertise in softwares such as Flash, Illustrator, Fireworks etc.

Note: If the User Interface design job is not in a gaming environment, match it to Applications Development function: User Interface Design Engineering.

Typical tiles include Games UI Designer, UI Artist.




Concept Design**

Career Level Position Title Code Concept Design Common Duties and Responsibilities

M5 Head of Concept Design

67.345.35 Leads the Concept Design sub-function. Establishes standards, procedures, and guidelines that direct all aspects of Concept Design. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Concept Design investments.

M4 Concept Design – Senior Manager

67.345.34 Highly experienced in the management of Concept Design sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Concept Design – Manager

67.345.33 Manages the Concept Design sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Concept Design – Supervisor

67.345.32 Provides first level supervision to the team of Professionals in Concept Design sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in developing high-level of conceptual designs for a wide range of interactive media works (i.e. games, cartoons, animations).

M1 Concept Design – Team Leader

67.345.31 Focuses on mentoring and coordination as well providing technical leadership in Concept Design sub-function. Involves in overseeing the creative process of concept design projects and leads teams to meet relevant timelines.

I5 Concept Designer - Expert

67.315.25 Recognised for the level of technical expertise in the Concept Design within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the understanding of target audience needs to drive the artistic direction of projects. Develops new conceptual solutions.

I4 Concept Designer - Specialist

67.316.24 Recognized as among the most experienced and knowledgeable resources in the Concept Design within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought leader in the industry. Applies highly developed specialist knowledge and skills in Concept Design.

I3 Concept Designer - Senior

67.317.23 Experienced professional with well developed, proficient knowledge and skills in Concept Design. Applies the principles of arts and graphic design to create and design feasible and creative concepts of environments, plots, backgrounds, characters, conflict and colour schemes. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Concept Designer - Experienced

67.318.22 Works independently under limited supervision and applies knowledge of subject matter in Concept Design. Possess sufficient knowledge and skills to create simple concept designs. Second level professional with direct impact on results and outcome.

I1 Concept Designer - Entry

67.319.21 First level Concept Design professional, representing the most common entry point into the organisation. Performs routine activities related to concept design and maintains consistency of creative conceptual works. Focuses on learning and acquiring work skills/knowledge in the Concept Design field.




Visual Effects**

Career Level Position Title Code Visual Effects Common Duties and Responsibilities

M5 Head of Visual Engineering

67.211.35 Leads the Visual Effects sub-function. Establishes standards, procedures, and guidelines that direct all aspects of Visual Effects. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Visual Effects investments.

M4 Visual Engineering – Senior Manager

67.211.34 Highly experienced in the management of Visual Effects sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Visual Engineering – Manager

67.211.33 Manages the Visual Effects sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Visual Engineering – Supervisor

67.211.32 Provides first level supervision to the team of Professionals in Visual Effects sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in creating visual effects that would enhance the animation or gaming experience.

M1 Visual Engineering – Team Leader

67.211.31 Focuses on mentoring and coordination as well providing technical leadership in Visual Effects sub-function. Involves in overseeing the creative process of visual effects projects and leads teams to meet relevant timelines.

I6 Visual Engineer - Preeminent

67.214.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Visual Effects. Speaks at national and international forums. Identifies emerging technologies to develop innovative visual effects. Recommends and leads the adoption of new methodologies for enhanced integration of audio and video effects.

I5 Visual Engineer - Expert

67.215.25 Recognised for the level of technical expertise in the Visual Effects within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the understanding of projects objectives to drive quality and innovative visual effects.

I4 Visual Engineer - Specialist

67.216.24 Recognized as among the most experienced and knowledgeable resources in the Visual Effects within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought leader in the industry. Applies highly developed specialist knowledge and skills for visual effects creation.

I3 Visual Engineer - Senior

67.217.23 Experienced professional with well developed, proficient knowledge and skills in Visual Effects. Ensures visual integration with audio and animation elements to achieve the desired visual impact. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Visual Engineer - Experienced

67.218.22 Works independently under limited supervision and applies knowledge of subject matter in Visual Effects. Possess sufficient knowledge and skills to create simple visual effects. Second level professional with direct impact on results and outcome.

I1 Visual Engineer - Entry

67.219.21 First level Visual Effects professional, representing the most common entry point into the organisation. Performs routine activities related to visual effects and maintains consistency of creative visual effect works. Focuses on learning and acquiring work skills/knowledge in the Visual Effects field.




Audio Effects#

Career Level Position Title Code Audio Effects Common Duties and Responsibilities

M5 Head of Sound Engineering

67.624.35 Leads the Audio Effects sub-function. Establishes standards, procedures, and guidelines that direct all aspects of Audio Effects. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Audio Effects investments.

M4 Sound Engineering – Senior Manager

67.624.34 Highly experienced in the management of Audio Effects sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Sound Engineering – Manager

67.624.33 Manages the Audio Effects sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Sound Engineering – Supervisor

67.624.32 Provides first level supervision to the team of Professionals in Audio Effects sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in creating, editing and integrating audio effects that would enhance the sound elements/environment of interactive media works. This includes character voices, dialogues, music, soundtracks, sound effects (e.g. explosions, gunshots etc.

M1 Sound Engineering – Team Leader

67.624.31 Focuses on mentoring and coordination as well providing technical leadership in Audio Effects sub-function. Involves in overseeing the creative process of audio effects projects and leads teams to meet relevant timelines.

I6 Sound Engineer - Preeminent

67.604.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Audio Effects. Speaks at national and international forums. Develops and identifies emerging technologies to create, edit, enhance and integrate sound elements. Innovates, leads and recommend the adoption of new audio technologies and methodologies.

I5 Sound Engineer - Expert

67.605.25 Recognised for the level of technical expertise in the Audio Effects within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Performs production dialogue editing, ADR (Automated Dialogue Replacement), sound effects editing and design, foley recording (human sound effects recorded in sync with picture), music composition and editing.

I4 Sound Engineer - Specialist

67.606.24 Recognized as among the most experienced and knowledgeable resources in the Audio Effects within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought leader in the industry. Applies highly developed specialist knowledge and skills for audio effects creation.

I3 Sound Engineer - Senior

67.607.23 Experienced professional with well developed, proficient knowledge and skills in Audio Effects. Ensures audio integration with visual and animation elements to achieve the desired audio impact. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Sound Engineer - Experienced

67.608.22 Works independently under limited supervision and applies knowledge of subject matter in Audio Effects. Possess sufficient knowledge and skills to create simple audio effects. Second level professional with direct impact on results and outcome.

I1 Sound Engineer - Entry

67.609.21 First level Audio Effects professional, representing the most common entry point into the organisation. Performs routine activities related to audio effects. Maintains audio-related documentation and expand in-house sound library. Focuses on learning and acquiring work skills/knowledge in the Audio Effects field.




Animation (2D / 3D) #

Career Level Position Title Code Animation (2D/3D) Common Duties and Responsibilities

M5 Head of Animation 67.233.35 Leads the Animation (2D/3D) sub-function. Establishes standards, procedures, and guidelines that direct all aspects of Animation (2D/3D). Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Animation (2D/3D) investments.

M4 Animator - Senior Manager

67.233.34 Highly experienced in the management of Animation (2D/3D) sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Animator - Manager 67.233.33 Manages the Animation (2D/3D) sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Animator - Supervisor 67.233.32 Provides first level supervision to the team of Professionals in Animation (2D/3D) sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in creating graphical animation of characters, objects, scenery from graphics based on concepts/requirements from clients or concept design artists.

M1 Animator - Team Leader

67.233.31 Focus is on mentoring and coordination as well providing technical leadership in Animation (2D/3D) sub-function. Involves in overseeing the creative process of animation projects and leads teams to meet relevant timelines.

I6 Animator - Preeminent 67.204.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Animation (2D/3D). Speaks at national and international forums. Develops and identifies emerging technologies to create graphical animation. Recommends and leads the adoption of new technologies / methodologies for enhanced animation effects.

I5 Animator - Expert 67.205.25 Recognised for the level of technical expertise in the Animation (2D/3D) within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Designs and produces animated web graphics, templates and visual elements in interactive media works. Ensures the optimisation of animation effects and cinematography using animation packages.

I4 Animator - Specialist 67.206.24 Recognized as among the most experienced and knowledgeable resources in the Animation (2D/3D) within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought leader in the industry. Applies highly developed specialist knowledge and skills for animation creation. Offers innovative and creative animation input in the development of new interactive media works.

I3 Animator - Senior 67.207.23 Experienced professional with well developed, proficient knowledge and skills in Animation (2D/3D). Ensures movements of animations are synchronised with soundtracks and audio requirements. Edits animation scenes and dialogue recordings for good story flow and adherence to specific length requirements. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Animator - Experienced

67.208.22 Works independently under limited supervision and applies knowledge of subject matter in Animation (2D/3D). Possess sufficient knowledge and skills to create and design simple animation. Develops storyboards and builds 2D/3D models to create the illusion of movement. Second level professional with direct impact on results and outcome.

I1 Animator - Entry 67.209.21 First level Animation (2D/3D) professional, representing the most common entry point into the organisation. Performs routine activities related to animation projects. Focuses on learning and acquiring work skills/knowledge in the Animation (2D/3D) field.




Game Design / Developer**

Career Level Position Title Code Game Design / Developer Common Duties and Responsibilities

M5 Head of Game Design 67.221.35 Leads the Game Design/Development sub-function. Establishes standards, procedures, and guidelines that direct all aspects of Game Design/Development. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Game Design/ Development investments.

M4 Game Design - Senior Manager

67.221.34 Highly experienced in the management of Game Design/Development sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Game Design - Manager

67.221.33 Manages the Game Design/Development sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Game Design - Supervisor

67.221.32 Provides first level supervision to the team of Professionals in Game Design/Development sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the design of game systems and content for fun and compelling end user experience.

M1 Game Design - Team Leader

67.221.31 Focuses on mentoring and coordination as well providing technical leadership in Game Design/Development sub-function. Involves in overseeing the creative process of game designs.

I6 Game Designer - Preeminent

67.224.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Games Design / Development. Speaks at national and international forums. Identifies emerging technologies for creation of game content and enhanced gaming experience. Provides innovative design, development and approaches. Leads the adoption of new technologies / methodologies for enhanced gaming contents.

I5 Game Designer - Expert

67.225.25 Recognised for the level of technical expertise in the Game Design/Development within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Plans and defines all elements of an electronic game including game plot, scenario, storylines, characters, rules, audio, difficulty levels, interface designs and modes of play within defined time and budget parameters.

I4 Game Designer - Specialist

67.226.24 Recognized as among the most experienced and knowledgeable resources in the Game Design/Development within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought leader in the industry. Applies highly developed specialist knowledge and skills for game design creation.

I3 Game Designer - Senior

67.227.23 Experienced professional with well developed, proficient knowledge and skills in Game Design/Development. Develops programming codes and works with teams of artists/animators to build innovative game products. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Game Designer - Experienced

67.228.22 Works independently under limited supervision and applies knowledge of subject matter in Game Design/Development. Possess sufficient knowledge and skills to create and design simple games. Also involves in testing codes and solving bugs reported by games tester and evaluator. Second level professional with direct impact on results and outcome.

I1 Game Designer - Entry

67.229.21 First level Game Design/Development professional, representing the most common entry point into the organisation. Performs routine activities related to game design and creation. Focuses on learning and acquiring work skills/knowledge in the Game Design/Development field.




Game Level Design**

Career Level Position Title Code Game Level Design Common Duties and Responsibilities

M4 Game Level Design - Senior Manager

67.242.34 Highly experienced in the management of Game Level Design sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Game Level Design - Manager

67.242.33 Manages the Game Level Design sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Game Level Design - Supervisor

67.242.32 Provides first level supervision to the team of Professionals in Game Level Design sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the design of game levels to ensure distinctive levels of playing experience for a variety of game users ranging from beginner to expert.

I6 Game Level Designer - Preeminent

67.244.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Games Level Design. Speaks at national and international forums. Identifies emerging technologies for creation of game levels, environments and enhanced playing experience. Provides innovative design and development ideas. Leads the adoption of new technologies / methodologies for enhanced game level design.

I5 Game Level Designer - Expert

67.245.25 Recognised for the level of technical expertise in the Game Level Design within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Determines and creates level specific functionalities such as the interactive architecture, rules, challenges, conditions and obstacles of each game level for desired playing experience.

I4 Game Level Designer - Specialist

67.246.24 Recognized as among the most experienced and knowledgeable resources in the Game Level Design within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought leader in the industry. Applies highly developed specialist knowledge and skills for game level design creation.

I3 Game Level Designer - Senior

67.247.23 Experienced professional with well developed, proficient knowledge and skills in Game Level Design. Develops game mechanics and ensures that each level is challenging as well as fun to play. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Game Level Designer - Experienced

67.248.22 Works independently under limited supervision and applies knowledge of subject matter in Game Level Design. Possess sufficient knowledge and skills to create and design simple game levels. Second level professional with direct impact on results and outcome.

I1 Game Level Designer - Entry

67.249.21 First level Game Level Design professional, representing the most common entry point into the organisation. Performs routine activities related to game level design and creation. Focuses on learning and acquiring work skills/knowledge in the Game Level Design field.




Game Testing and Evaluation**

Career Level Position Title Code Game Testing and Evaluation Common Duties and Responsibilities

M4 Game Tester & Evaluator - Senior Manager

67.252.34 Highly experienced in the management of Game Testing and Evaluation sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Game Tester & Evaluator - Manager

67.252.33 Manages the Game Testing and Evaluation sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Game Tester & Evaluator – Supervisor

67.252.32 Provides first level supervision to the team of Professionals in Game Testing and Evaluation sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams and oversees game testing activities to ensure the functionality, quality and playability of the game.

I5 Game Tester & Evaluator – Expert

67.255.25 Recognised for the level of technical expertise in the Game Testing and Evaluation within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new testing specifications and procedures for game testing. Suggests improvements and refinements to enhance the elements of games such as graphics, sounds, interface and entertainment experience.

I4 Game Tester & Evaluator – Specialist

67.256.24 Recognized as among the most experienced and knowledgeable resources in the Game Testing and Evaluation within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Game Testing and Evaluation.

I3 Game Tester & Evaluator – Senior

67.257.23 Experienced professional with well developed, proficient knowledge and skills in Game Testing and Evaluation. Tests and evaluates games by trying and performing game actions that are not anticipated by game designers/developers. Detects problems and debugs them for enhanced user experience. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Game Tester & Evaluator – Experienced

67.258.22 Works independently under limited supervision and applies knowledge of subject matter in Game Testing and Evaluation. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to identify and diagnose problems/factors affecting game products. Second level professional with direct impact on results and outcome.

I1 Game Tester & Evaluator – Entry

67.259.21 First level Game Testing and Evaluation professional, representing the most common entry point into the organisation. Performs routine activities related to game testing and documents defects for reporting to game designers/developers. Focuses on learning and acquiring work skills/knowledge in the Game Testing and Evaluation field.




Game User Interface Design**

Career Level Position Title Code Game User Interface Design Common Duties and Responsibilities

M4

Game User Interface Design - Senior Manager

67.124.34 Highly experienced in the management of Game User Interface Design sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Game User Interface Design - Manager

67.124.33 Manages the Game User Interface Design sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Game User Interface Design – Supervisor

67.124.32 Provides first level supervision to the team of Professionals in Game User Interface Design sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in designing the user interface and aesthetics of the game, including menus and in-game interface elements.

I6 Game User Interface Designer – Preeminent

67.104.26

An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Games User Interface Design. Speaks at national and international forums. Develops and identifies emerging technologies to design games’ user interface/aesthetics. Leads the adoption of new technologies / methodologies for enhanced gaming interface.

I5 Game User Interface Designer – Expert

67.105.25 Recognised for the level of technical expertise in the Game User Interface Design within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Establishes usability standards/systems for the development of simple interactive screens and solutions for complex usability challenges of game products.

I4 Game User Interface Designer – Specialist

67.106.24 Recognized as among the most experienced and knowledgeable resources in the Game User Interface Design within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Game User Interface Design.

I3 Game User Interface Designer – Senior

67.107.23 Experienced professional with well developed, proficient knowledge and skills in Game User Interface Design. Gathers feedback from users and improves user interface features for better gaming experiences. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Game User Interface Designer – Experienced

67.108.22 Works independently under limited supervision and applies knowledge of subject matter in Game User Interface Design. Possess sufficient knowledge and skills to develop simple user interface design for games. Second level professional with direct impact on results and outcome.

I1 Game User Interface Designer – Entry

67.109.21 First level Game User Interface Design professional, representing the most common entry point into the organisation. Performs routine activities related to game user interface design and documents user interface specifications. Focuses on learning and acquiring work skills/knowledge in the Game User Interface Design field.




Interactive and Digital Media Benchmark Position Grid

Interactive and Digital Media Benchmark Position Grid*

Career Level Concept Design** Visual Effects** Audio Effects# Animation (2D/3D) #

M5 67.345.35 Head of Concept Design

67.211.35 Head of Visual Engineering

67.624.35 Head of Sound Engineering

67.233.35 Head of Animation

M4 67.345.34 Concept Design - Senior Manager

67.211.34 Visual Engineering - Senior Manager

67.624.34 Sound Engineering - Senior Manager

67.233.34 Animator - Senior Manager

M3 67.345.33 Concept Design - Manager

67.211.33 Visual Engineering - Manager

67.624.33 Sound Engineering - Manager

67.233.33 Animator - Manager

M2 67.345.32 Concept Design - Supervisor

67.211.32 Visual Engineering - Supervisor

67.624.32 Sound Engineering - Supervisor

67.233.32 Animator - Supervisor

M1 67.345.31 Concept Design - Team Leader

67.211.31 Visual Engineering - Team Leader

67.624.31 Sound Engineering - Team Leader

67.233.31 Animator - Team Leader

I6 N/A 67.214.26 Visual Engineer - Preeminent

67.604.26 Sound Engineer - Preeminent

67.204.26 Animator - Preeminent

I5 67.315.25 Concept Designer - Expert

67.215.25 Visual Engineer - Expert

67.605.25 Sound Engineer - Expert

67.205.25 Animator - Expert

I4 67.316.24 Concept Designer - Specialist

67.216.24 Visual Engineer - Specialist

67.606.24 Sound Engineer - Specialist

67.206.24 Animator - Specialist

I3 67.317.23 Concept Designer - Senior

67.217.23 Visual Engineer - Senior

67.607.23 Sound Engineer - Senior

67.207.23 Animator - Senior

I2 67.318.22 Concept Designer - Experienced

67.218.22 Visual Engineer - Experienced

67.608.22 Sound Engineer - Experienced

67.208.22 Animator - Experienced

I1 67.319.21 Concept Designer - Entry

67.219.21 Visual Engineer - Entry

67.609.21 Sound Engineer - Entry

67.209.21 Animator - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A

* New function introduced in H1_2012 ** New sub-function introduced in H1_2012 # Sub-function which has been moved beginning H1_2012 (refer to appendix for details)



Interactive and Digital Media Benchmark Position Grid*

Career Level Game Design / Development** Game Level Design** Game Testing and Evaluation** Game User Interface Design**

M5 67.221.35 Head of Game Design

N/A N/A N/A

M4 67.221.34 Game Design - Senior Manager

67.242.34 Game Level Design - Senior Manager

67.252.34 Game Tester & Evaluator - Senior Manager

67.124.34 Game User Interface Design - Senior Manager

M3 67.221.33 Game Design - Manager

67.242.33 Game Level Design - Manager

67.252.33 Game Tester & Evaluator - Manager

67.124.33 Game User Interface Design – Manager

M2 67.221.32 Game Design - Supervisor

67.242.32 Game Level Design - Supervisor

67.252.32 Game Tester & Evaluator - Supervisor

67.124.32 Game User Interface Design – Supervisor

M1 67.221.31 Game Design - Team Leader

N/A N/A N/A

I6 67.224.26 Game Designer - Preeminent

67.244.26 Game Level Designer - Preeminent

N/A 67.104.26 Game User Interface Designer – Preeminent

I5 67.225.25 Game Designer - Expert

67.245.25 Game Level Designer - Expert

67.255.25 Game Tester & Evaluator - Expert

67.105.25 Game User Interface Designer – Expert

I4 67.226.24 Game Designer - Specialist

67.246.24 Game Level Designer - Specialist

67.256.24 Game Tester & Evaluator - Specialist

67.106.24 Game User Interface Designer – Specialist

I3 67.227.23 Game Designer - Senior

67.247.23 Game Level Designer - Senior

67.257.23 Game Tester & Evaluator - Senior

67.107.23 Game User Interface Designer – Senior

I2 67.228.22 Game Designer - Experienced

67.248.22 Game Level Designer - Experienced

67.258.22 Game Tester & Evaluator - Experienced

67.108.22 Game User Interface Designer – Experienced

I1 67.229.21 Game Designer - Entry

67.249.21 Game Level Designer - Entry

67.259.21 Game Tester & Evaluator - Entry

67.109.21 Game User Interface Designer – Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A

* New function introduced in H1_2012 ** New sub-function introduced in H1_2012



INTERNET / E-COMMERCE

Internet / E-commerce Function / Sub-function Descriptions

Web Operations Management**

Responsible for the ongoing oversight of web strategy, architecture and complete functionality of E-commerce activities. Develops business plan and annual budget. Conducts website tracking and web usage statistics analysis. Plans and drives the web service development process by translating user testing and customer support feedback into feature/function requirements. Accountable for budget, staff planning, management, and product and service delivery. Oversees operation activities of the website(s) with specific attention aimed at content creation, traffic management and website maintenance.

Typical titles include Web Producer.

Web Content Responsible for creating and maintaining accurate and compelling content for website and other online communications media. Ensures that content is structured to meet users needs and aligned with organization’s web strategy. Manages and performs website editorial activities including gathering and researching information that enhances the value of the site. Locates, negotiates, and pursues content. Gathers audience feedback for website improvement and enhancements.

Typical titles include Web Content Writer/Developer, Web Publisher.

Web Design

Responsible for designing and building of website to support organisation’s strategies and goals related to external communications. Uses a variety of graphic user interface (GUI) features, graphics software applications, techniques and tools (e.g. flash) to enhance the appeal of organization’s online offerings. Maintains and provides ongoing design improvements on the website to ensure best user experience and high performance. Expertise in web-based technologies including browsers, ASP pages, Java, HTML, XML, .Net, object-oriented technology, and/or other design-related or graphics software.

Typical titles include Web Designer.

Web Security**

Responsible for developing, implementing and maintaining web security measures and procedures to protect the organization’s digital assets from inadvertent modification, disclosure, and/or destruction. Assesses the potential risk and opportunities of vulnerability in networks. Serves as gatekeepers to prevent the invasion of privacy of organization (i.e. theft of trade secrets, unauthorized access to internal/personal information, destructive viruses) and screens out defamatory or inaccurate contents from user-generated sources. Provides security backup and ensures system disaster recovery processes are in place. Keeps up-to-date on new developments in E-commerce security/practices to offer solutions (e.g. encryption software, firewall technologies, access control, public key infrastructure) that provide the greatest security for the organization and its customers' privacy and confidentiality.

Typical titles include Web Security Specialist, IT Security Administrator.




Internet / E-commerce Function / Sub-function Descriptions

Web Administration and Maintenance

Responsible for the day-to-day operation, administration and maintenance of website. Maintains and upgrades hardware and software including website technical architecture to support the website. Coordinates the integration of website with other computer systems. Monitors web traffic and recommends improvements. Reviews and maintains website to ensure functionality and adherence to organization specifications and standards. Troubleshoots system errors and bugs.

Typical titles include Website Administrator, Web Maintenance Specialist.

Internet Marketing** Responsible for developing and managing innovative digital marketing campaigns to increase customer interaction, brand awareness and sales. Drives web traffic and visibility by engaging in search engine optimization i.e. incorporating keywords and phrases in site content to obtain prominent rankings on search engines’ results page. Uses social media outreach and online branding tools for viral marketing and brand engagement. Creates content for feeds and snippets in various social media platforms such as Facebook, Twitter, Linkedin, YouTube and various blogs. Works closely with content and marketing teams to ensure website meets organization’s marketing objectives. Keeps up-to-date on online marketing trends and technologies to develop future online marketing initiatives and customer acquisition programs.

Typical titles include Internet Marketing Specialist, Online Marketing Manager, E-commerce Specialist.




Web Operations Management**

Career Level Position Title Code Web Operations Management Common Duties and Responsibilities

M5 Head of Web Operations Management

67.113.35 Leads the Web Operations Management sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Web Operations Management investments.

M4 Web Operations Management - Senior Manager

67.113.34 Highly experienced in the management of Web Operations Management sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on the technical planning and ongoing oversight of web strategy, architecture and complete functionality of E-commerce activities. Develops business plan and annual budget for the acquisition, installation and configuration of end-to-end infrastructure to support web operations activities.

M3 Web Operations Management - Manager

67.113.33 Manages the Web Operations Management sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Manages the implementation of web strategy and E-commerce activities to optimize communication with targeted audience.

M2 Web Operations Management – Supervisor

67.113.32 Provides first level supervision to the team of Professionals in Web Operations Management sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in planning and driving the web service development process by translating user testing and customer support feedback into feature/function requirements.

M1 Web Operations Management - Team Leader

67.113.31 Focuses on mentoring and coordination as well providing technical leadership in Web Operations Management sub-function. Involves in overseeing the operational activities of the website(s) with specific attention aimed at content creation, traffic management and website maintenance.

I6 Web Operations Management – Preeminent

67.114.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Web Operations Management. Speaks at national and international forums. Develops and identifies advances/opportunities in web technologies to enhance the delivery of e-commerce/web services in the Web Operations Management field. Recommends and leads the adoption of new methodologies, keeping abreast with the rapid evolution of the web technologies/infrastructure.

I5 Web Operations Management – Expert

67.115.25 Recognised for the level of technical expertise in the Web Operations Management within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Monitors industry developments and advises senior management on the adoption of new tools to develop and refine the organization’s E-commerce activities.

I4 Web Operations Management – Specialist

67.116.24 Recognized as among the most experienced and knowledgeable resources in the Web Operations Management within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Web Operations Management.

I3 Web Operations Management – Senior

67.117.23 Experienced professional with well developed, proficient knowledge and skills in Web Operations Management. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Web Operations Management – Experienced

67.118.22 Works independently under limited supervision and applies knowledge of subject matter in Web Operations Management. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Conducts website tracking and web usage statistics analysis to monitor and evaluate the effectiveness of E-commerce activities. Second level professional with direct impact on results and outcome.

I1 Web Operations Management – Entry

67.119.21 First level Web Operations Management professional, representing the most common entry point into the organisation. Performs routine activities related to web operations management. Focuses on learning and acquiring work skills/knowledge in the Web Operations Management field.




Web Content

Career Level Position Title Code Web Content Management Common Duties and Responsibilities

M4 Web Content - Senior Manager

67.425.34 Highly experienced in the management of Web Content sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on the ongoing oversight and creative direction of web content for the organization’s website and other online communications media.

M3 Web Content - Manager

67.425.33 Manages the Web Content sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Manages the implementation of web content by ensuring that content is structured to meet users’ needs and aligned with organization’s web strategy.

M2 Web Content – Supervisor

67.425.32 Provides first level supervision to the team of Professionals in Web Content sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in performing website editorial activities including gathering and researching information that enhances the value of the site. Ensures that web content is an accurate and immediate source of information for customers.

M1 Web Content - Team Leader

67.425.31 Focuses on mentoring and coordination as well providing technical leadership in Web Content sub-function. Involves in overseeing the management of content for organization’s web presence and ensures that it is user friendly for end users.

I5 Web Content – Expert 67.405.25 Recognised for the level of technical expertise in the Web Content within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development of quality content and conducts audit on organization’s web content to ensure an adherence to organization’s branding and web strategy.

I4 Web Content – Specialist

67.406.24 Recognized as among the most experienced and knowledgeable resources in the Web Content within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Web Content.

I3 Web Content – Senior 67.407.23 Experienced professional with well developed, proficient knowledge and skills in Web Content. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals. Develops quality content in alignment with organization’s web strategy.

I2 Web Content – Experienced

67.408.22 Works independently under limited supervision and applies knowledge of subject matter in Web Content. Possess sufficient knowledge and skills to assist in developing and updating content for organization’s website and other online communications media. Second level professional with direct impact on results and outcome.

I1 Web Content – Entry 67.409.21 First level Web Content professional, representing the most common entry point into the organisation. Performs routine activities related to website editorial activities and proofreading web content for consistency and accuracy. Focuses on learning and acquiring work skills/knowledge in the Web Content field.



Web Design

Career Level Position Title Code Web Design Common Duties and Responsibilities

M4

Web Design - Senior Manager

67.566.34 Highly experienced in the management of Web Design sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on the ongoing oversight and creative direction of web design for the organization’s website and other online communications media.

M3 Web Design - Manager

67.566.33 Manages the Web Design sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Manages the implementation of web design activities for organization’s online offerings.

M2 Web Design – Supervisor

67.566.32 Provides first level supervision to the team of Professionals in Web Design sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in designing and building of website to support organisation’s strategies and goals related to external communications.

M1 Web Design - Team Leader

67.566.31 Focuses on mentoring and coordination as well providing technical leadership in Web Design sub-function. Involves in overseeing the management of organization’s online offerings for overall look and feel.

I6 Web Design – Preeminent

67.515.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Web Design. Speaks at national and international forums. Develops and identifies advances/opportunities in web design tools to enhance the delivery of e-commerce/web services in the Web Design field.

I5 Web Design – Expert 67.515.25 Recognised for the level of technical expertise in the Web Design within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Tracks and analyses user trends and implements new web design features to attract customers.

I4 Web Design – Specialist

67.515.24 Recognized as among the most experienced and knowledgeable resources in the Web Design within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Web Design. Uses a variety of graphic user interface (GUI) features, graphics software applications, techniques and tools to enhance the appeal of organization’s online offerings.

I3 Web Design – Senior 67.515.23 Experienced professional with well developed, proficient knowledge and skills in Web Design. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals. Maintains and supports ongoing design improvements on the website to ensure best user experience and high performance.

I2 Web Design – Experienced

67.515.22 Works independently under limited supervision and applies knowledge of subject matter in Web Design. Possess sufficient knowledge and skills to assist in the creation of simple web design solutions. Second level professional with direct impact on results and outcome.

I1 Web Design – Entry 67.515.21 First level Web Design professional, representing the most common entry point into the organisation. Performs routine activities related to web design. Focuses on learning and acquiring work skills/knowledge in the Web Design field.



Web Security**

Career Level Position Title Code Web Security Common Duties and Responsibilities

M4 Web Security - Senior Manager

67.123.34 Highly experienced in the management of Web Security sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on the direction and vision of the organization’s web security strategy to protect the organization’s digital assets from inadvertent modification, disclosure, and/or destruction.

M3 Web Security - Manager

67.123.33 Manages the Web Security sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Manages the implementation of web security measures/programmes to prevent and defend against unauthorized access to networks, systems and data. Also outlines the web security contingency plans and disaster recovery procedures.

M2 Web Security – Supervisor

67.123.32 Provides first level supervision to the team of Professionals in Web Security sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the implementation and integration of cost-effective web security measures. Institutes measures to ensure that users are aware of and comply with web security policies and procedures.

M1 Web Security - Team Leader

67.123.31 Provides first level supervision to the team of Para-professionals in Web Security sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the web security activities that give the greatest security for the organization and its customers' privacy and confidentiality.

I6 Web Security – Preeminent

67.124.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Web Security. Speaks at national and international forums. Recommends specific modifications and solutions to mitigate web security risks. Develops strategies and tools in response to future web security challenges.

I5 Web Security – Expert 67.125.25 Recognised for the level of technical expertise in the Web Security within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Keeps up-to-date on new developments in web security/practices and recommends the adoption of critical solutions.

I4 Web Security – Specialist

67.126.24 Recognized as among the most experienced and knowledgeable resources in the Web Security within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Web Security.

I3 Web Security – Senior 67.127.23 Experienced professional with well developed, proficient knowledge and skills in Web Security. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals. Conducts regular assessment of web security systems to assess the potential risks and opportunities of vulnerability in networks.

I2 Web Security – Experienced

67.128.22 Works independently under limited supervision and applies knowledge of subject matter in Web Security. Possess sufficient knowledge and skills to coordinate the implementation of web security programs across platforms. Provides security backup and ensures system disaster recovery processes are in place. Second level professional with direct impact on results and outcome.

I1 Web Security – Entry 67.129.21 First level Web Security professional, representing the most common entry point into the organisation. Performs routine activities related to web security. Focuses on learning and acquiring work skills/knowledge in the Web Security field.

P3 Web Security Assistant - Senior

67.121.13 Proficient in applying extensive/broad-based knowledge and experience in the Web Security discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Web Security Assistant - Experienced

67.121.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Web Security. Able to understand specific needs or technical requirements, delivering output following broad framework. Assists in performing review on web security systems.

P1 Web Security Assistant - Entry

67.121.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Web Security.




Web Administration and Maintenance

Career Level Position Title Code Web Administration and Maintenance Common Duties and Responsibilities

M4

Web Admin & Maintenance - Senior Manager

67.723.34 Highly experienced in the management of Web Admin & Maintenance sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Web Admin & Maintenance - Manager

67.723.33 Manages the Web Admin & Maintenance sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Oversees the management of website to ensure functionality and adherence to organization specifications and standards.

M2 Web Admin & Maintenance – Supervisor

67.723.32 Provides first level supervision to the team of Professionals in Web Admin & Maintenance sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in conducting web administration and maintenance activities to drive web efficiency and availability.

M1 Web Admin & Maintenance - Team Leader

67.723.31 Provides first level supervision to the team of Para-professionals in Web Admin & Maintenance sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the day-to-day operation, administration and maintenance of website.

I5 Web Admin & Maintenance – Expert

67.705.25 Recognised for the level of technical expertise in the Web Admin & Maintenance within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Keeps up-to-date on new developments in web technologies to recommend improvements to the website technical architecture or hardware/software upgrades to enhance the delivery of web administration and maintenance services.

I4 Web Admin & Maintenance – Specialist

67.706.24 Recognized as among the most experienced and knowledgeable resources in the Web Admin & Maintenance within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Web Admin & Maintenance. Monitors web traffic and recommends improvements.

I3 Web Admin & Maintenance – Senior

67.707.23 Experienced professional with well developed, proficient knowledge and skills in Web Admin & Maintenance. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals. Conducts regular assessment on the website to ensure functionality and adherence to organization specifications and standards. Troubleshoots system errors and bugs.

I2 Web Admin & Maintenance – Experienced

67.708.22 Works independently under limited supervision and applies knowledge of subject matter in Web Admin & Maintenance. Possess sufficient knowledge and skills. Assists in a range of web administration and maintenance activities so that the organization’s website functions reliably and provides content that meets customers’/organization’s needs. Second level professional with direct impact on results and outcome.

I1 Web Admin & Maintenance – Entry

67.709.21 First level Web Admin & Maintenance professional, representing the most common entry point into the organisation. Performs routine activities related to web administration and maintenance. Focuses on learning and acquiring work skills/knowledge in the Web Admin & Maintenance field.

P3 Web Admin & Maintenance Assistant - Senior

67.701.13 Proficient in applying extensive/broad-based knowledge and experience in the Web Admin & Maintenance discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Web Admin & Maintenance Assistant - Experienced

67.701.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Web Admin & Maintenance. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in support efforts to enhance web efficiency and reliability.

P1 Web Admin & Maintenance Assistant - Entry

67.701.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Web Admin & Maintenance.



Internet Marketing**

Career Level Position Title Code Internet Marketing Common Duties and Responsibilities

M5 Head of Internet Marketing

67.323.35 Leads the Internet Marketing sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Internet Marketing investments.

M4 Internet Marketing - Senior Manager

67.323.34 Highly experienced in the management of Internet Marketing sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Internet Marketing - Manager

67.323.33 Manages the Internet Marketing sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Internet Marketing – Supervisor

67.323.32 Provides first level supervision to the team of Professionals in Internet Marketing sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in developing and managing innovative digital marketing campaigns to increase customer interaction, brand awareness and sales. This includes engaging in search engine optimization, usage of social media outreach and online branding tools.

M1 Internet Marketing - Team Leader

67.323.31 Provides first level supervision to the team of Para-professionals in Internet Marketing sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of digital marketing campaigns to maximise organization’s brand. Works closely with content and marketing teams to ensure website meets organization’s marketing objectives.

I6 Internet Marketing – Preeminent

67.324.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Internet Marketing. Speaks at national and international forums. Keeps up-to-date on latest online marketing platforms, branding tools and customer trends. Leads and represents the company on use of digital marketing campaigns for future online marketing initiatives and customer acquisition programs. Advises the company on new ideas of generating online buzz for higher customer engagement.

I5 Internet Marketing – Expert

67.325.25 Recognised for the level of technical expertise in the Internet Marketing within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in driving web traffic and visibility by engaging in search engine optimization. Uses social media outreach and online branding tools for viral marketing and brand engagement.

I4 Internet Marketing – Specialist

67.326.24 Recognized as among the most experienced and knowledgeable resources in the Internet Marketing within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Internet Marketing. Creates content for feeds and snippets in various social media platforms.

I3 Internet Marketing – Senior

67.327.23 Experienced professional with well developed, proficient knowledge and skills in Internet Marketing. Conducts analysis to evaluate the effectiveness of digital marketing campaigns. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Internet Marketing – Experienced

67.328.22 Works independently under limited supervision and applies knowledge of subject matter in Internet Marketing. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure a successful implementation of innovative digital marketing campaigns. Second level professional with direct impact on results and outcome.

I1 Internet Marketing – Entry

67.329.21 First level Internet Marketing professional, representing the most common entry point into the organisation. Performs routine activities related to internet marketing. Focuses on learning and acquiring work skills/knowledge in the Internet Marketing field.

P3 Internet Marketing Assistant - Senior

67.322.13 Proficient in applying extensive/broad-based knowledge and experience in the Internet Marketing discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Internet Marketing Common Duties and Responsibilities

P2 Internet Marketing Assistant- Experienced

67.322.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Internet Marketing. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in support efforts to develop and manage innovative digital marketing campaigns.

P1 Internet Marketing Assistant- Entry

67.322.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Internet Marketing.




Internet / E-Commerce Benchmark Position Grid


Career Level Web Operations Management ** Web Content Web Design Web Security**

M5 67.113.35 Head of Web Operations Management N/A N/A N/A

M4 67.113.34 Web Operations Management - Senior Manager

67.425.34 Web Content - Senior Manager

67.566.34 Web Design - Senior Manager 67.123.34

Web Security - Senior Manager

M3 67.113.33 Web Operations Management - Manager

67.425.33 Web Content - Manager

67.566.33 Web Design - Manager

67.123.33 Web Security - Manager

M2 67.113.32 Web Operations Management - Supervisor

67.425.32 Web Content - Supervisor

67.566.32 Web Design - Supervisor

67.123.32 Web Security - Supervisor

M1 67.113.31 Web Operations Management - Team Leader

67.425.31 Web Content - Team Leader

67.566.31 Web Design - Team Leader

67.123.31 Web Security - Team Leader

I6 67.114.26 Web Operations Management - Preeminent N/A 67.515.26

Web Design - Preeminent 67.124.26 Web Security - Preeminent

I5 67.115.25 Web Operations Management - Expert

67.405.25 Web Content - Expert

67.515.25 Web Design - Expert

67.125.25 Web Security - Expert

I4 67.116.24 Web Operations Management - Specialist

67.406.24 Web Content - Specialist

67.515.24 Web Design - Specialist

67.126.24 Web Security - Specialist

I3 67.117.23 Web Operations Management - Senior

67.407.23 Web Content - Senior

67.515.23 Web Design - Senior

67.127.23 Web Security - Senior

I2 67.118.22 Web Operations Management - Experienced

67.408.22 Web Content - Experienced

67.515.22 Web Design - Experienced

67.128.22 Web Security - Experienced

I1 67.119.21 Web Operations Management - Entry

67.409.21 Web Content - Entry

67.515.21 Web Design - Entry

67.129.21 Web Security - Entry

P3 N/A N/A N/A 67.121.13 Web Security Assistant - Senior

P2 N/A N/A N/A 67.121.12 Web Security Assistant - Experienced

P1 N/A N/A N/A 67.121.11 Web Security Assistant - Entry





Career Level Web Administration and Maintenance Internet Marketing**

M5 N/A 67.323.35 Head of Internet Marketing

M4 67.723.34 Web Admin & Maintenance - Senior Manager

67.323.34 Internet Marketing - Senior Manager

M3 67.723.33 Web Admin & Maintenance - Manager

67.323.33 Internet Marketing - Manager

M2 67.723.32 Web Admin & Maintenance - Supervisor

67.323.32 Internet Marketing - Supervisor

M1 67.723.31 Web Admin & Maintenance - Team Leader

67.323.31 Internet Marketing - Team Leader

I6 N/A 67.324.26 Internet Marketing - Preeminent

I5 67.705.25 Web Admin & Maintenance - Expert

67.325.25 Internet Marketing - Expert

I4 67.706.24 Web Admin & Maintenance - Specialist

67.326.24 Internet Marketing - Specialist

I3 67.707.23 Web Admin & Maintenance - Senior

67.327.23 Internet Marketing - Senior

I2 67.708.22 Web Admin & Maintenance - Experienced

67.328.22 Internet Marketing - Experienced

I1 67.709.21 Web Admin & Maintenance - Entry

67.329.21 Internet Marketing - Entry

P3 67.701.13 Web Admin & Maintenance Assistant - Senior

67.322.13 Internet Marketing Assistant - Senior

P2 67.701.12 Web Admin & Maintenance Assistant - Experienced

67.322.12 Internet Marketing Assistant- Experienced

P1 67.701.11 Web Admin & Maintenance Assistant - Entry

67.322.11 Internet Marketing Assistant- Entry




IT OUTSOURCING

IT Outsourcing Function / Sub-function Descriptions

Engagement

Responsible for managing the overall engagement process from initial opportunity management (deal pursuit effort) to contract signing. Works with the sales team to identify client’s requirements, process environment and related complexity. Manages the solution proposal development effort by defining a value proposition that fits client’s needs. Prepares proposal content and negotiates with client and client’s advisors on the contractual terms, conditions, pricing as well as project scope.

Typical titles include Proposal Manager.

ITO Delivery

Responsible for overseeing the execution of the information systems solution in accordance with client’s contractually established terms and conditions. Manages technical/service relationship between the outsourcing providers and the client and/or subcontractors/vendors. Monitors project implementation to ensure project/program complies with the project’s schedule, budget, quality standards and client’s requirements. Performs post-implementation project reviews for an assessment on project achievements/results. Works with the client management team to achieve customer satisfaction & retention and to build the business further.

Typical titles include Delivery Program Manager.

Client Management

Responsible for managing effective customer relationship with clients. Acts as the primary customer liaison for implementation and ongoing operations of outsourced solutions. Maintains communication with clients and assists in the successful transition of projects from the engagement team to the delivery team. Communicates decisions, priorities and project information with regard to clients’ requests and initiatives. Engages in change management, contract management, customer loyalty and ensures a fulfilment of contractual obligations.

Typical titles include Customer Relations Manager, Client Liaison Manager.



Engagement

Career Level Position Title Code Engagement Common Duties and Responsibilities

M5 Head of Engagement 81.310.35 Responsible for leading the overall engagement process from initial opportunity management (deal pursuit effort) through to contract signing. Will typically set the overall strategy for the Engagement sub-function and leads the solution proposal development effort for the deal to define a value proposition that fits customers need. Manages negotiations with customer and customer’s advisors, including scope, financial arrangements and human resource issues. Responsible for contract terms and conditions, for selling engagements (until contract is signed) and for establishing pricing that meets business target margins.

M4 Engagement - Senior Manager

81.311.34 Assumes a management role for Engagement sub-function and recognised for their developing business management capability. Responsible for multiple engagement assignments to ensure development and implementation of plans, resources and processes to ensure the effective delivery of services. Requires proven project management skills and has frequent and direct contact with the most senior management. Manages overall relationships with high profile clients and assist the business development team with writing and presenting proposals for the largest and most complex projects.

M3 Engagement - Manager

81.312.33 Assumes a management role for Engagement sub-function and recognised for their developing business management capability. Responsible for multiple engagement assignments to ensure development and implementation of plans, resources and processes to ensure the effective delivery of services. Requires proven project management skills. Has day-to-day project management responsibility, supervises and may review work of less experienced personnel.

M2 Engagement - Supervisor

81.313.32 Monitors the workflow of segments of the engagement projects. Beginning to develop and strengthen project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Contacts lower to middle level client staff for information and may participate in client meetings. Supervises and reviews work of less experienced personnel and provides training.

I5 Engagement - Expert 81.314.25 Applies advanced subject matter knowledge to complex business issues and is recognised as a subject matter expert. Often contribute to the development of new ideas and methods. May provide mentoring and guidance to lower level employees. Acts as an expert in providing direction and guidance to process improvements and establishing policies.

I4 Engagement - Specialist

81.314.24 Applies highly developed specialist knowledge and skills to solve common and complex business issues within guidelines. Work on engagement projects with diverse scope and complexity. Does not require day-to-day supervision and has ability to manage complex situations.

I3 Engagement - Senior 81.315.23 Well developed, advanced knowledge and skills to solve a variety of common business issues. Work on engagement projects of moderately complex scope. Follow established guidelines and make recommendations.

I2 Engagement - Experienced

81.316.22 Second level professional position. Works under limited supervision. Applies and uses knowledge of subject matter. Follow established guidelines and support team members in the engagement projects.

I1 Engagement - Entry 81.317.21 This is an entry level of the IT Outsourcing - Engagement position. Perform basic support to project team(s), conducting basic research and to support the team’s engagement’s projects.



ITO Delivery

Career Level Position Title Code ITO Delivery Common Duties and Responsibilities

M5 Head of ITO Delivery 81.301.35 Responsible for leading the overall ITO Delivery process. Will typically set the overall strategy for the ITO Delivery sub-function and responsible for leading information systems / technology expertise and implementing a solution in accordance with contractually established terms and conditions. Leads technical / service relationship between the outsourcing provider and the customer and/or subcontractors / vendors. Monitors implementation to ensure project / program compliance to budget, quality standards and customer requirements.

M4 ITO Delivery - Senior Manager

81.301.34 Assumes a management role for the ITO Delivery sub-function and recognised for their developing business management capability. Responsible for multiple assignments to ensure development and implementation of plans, resources and processes to ensure the effective delivery of services. Requires proven project management skills and has frequent and direct contact with the most senior management. Manages overall relationships with high profile clients / sub-contractors / vendors and monitor implementation to ensure project/program compliant to budget, quality standards and customer requirements.

M3 ITO Delivery - Manager

81.302.33 Assumes a management role for ITO Delivery sub-function and recognised for their developing business management capability. Responsible for multiple assignments to ensure development and implementation of plans, resources and processes to ensure the effective delivery of services. Requires proven project management skills. Manages relationships with clients / sub-contractors / vendors and monitor implementation to ensure project/program compliant to budget, quality standards and customer requirements. Has day-to-day project management responsibility, supervises and may review work of less experienced personnel.

M2 ITO Delivery - Supervisor

81.303.32 Monitors the workflow of segments of the ITO Delivery processes. Beginning to develop and strengthen project management skills. Supports the management in establishing relationships with clients / sub-contractors / vendors and monitor implementation to ensure project/program compliant to budget, quality standards and customer requirements. Supervises and reviews work of less experienced personnel and provides training.

I5 ITO Delivery - Expert 81.304.25 Applies advanced subject matter knowledge to complex business issues and is recognised as a subject matter expert. Often contribute to the development of new ideas and methods. Acts as an expert in providing direction and guidance to improve the ITO Delivery process and to implement solutions in accordance with contractual terms and conditions. May provide mentoring and guidance to lower level employees.

I4 ITO Delivery - Specialist

81.304.24 Applies highly developed specialist knowledge and skills to improve the ITO Delivery process and to implement solutions in accordance with contractual terms and conditions. Does not require day-to-day supervision and has ability to manage complex situations.

I3 ITO Delivery - Senior 81.305.23 Well developed, advanced knowledge and skills to solve a variety of common business issues. Work on ITO Delivery projects of moderately complex scope. Follow established guidelines and make recommendations.

I2 ITO Delivery - Experienced

81.306.22 Second level professional position. Works under limited supervision. Applies and uses knowledge of subject matter. Follow established guidelines and support team members in the delivery aspect of the projects.

I1 ITO Delivery - Entry 81.307.21 This is an entry level of the IT Outsourcing - ITO Delivery position. Perform basic support to project team(s), conducting basic research and to support the team in the delivery aspect of the projects.



Client Management

Career Level Position Title Code Client Management Common Duties and Responsibilities

M5 Head of Client Management

81.330.35 Responsible for leading the overall Client Management process. Will typically set the overall strategy for the Client Management sub-function and leads change management, contract management and customer loyalty. Ensures successful transition of the engagement team to the delivery team. Oversees and has management responsibility for the profit and loss of the engagement.

M4 Client Management - Senior Manager

81.331.34 Assumes a management role for the Client Management sub-function and recognised for their developing business management capability. Responsible for multiple assignments to ensure development and implementation of plans, resources and processes to ensure the effective delivery of services. Requires proven project management skills and has frequent and direct contact with the most senior management. Responsibility covers change management, contract management and customer loyalty. Ensures successful transition of the engagement team to the delivery team. Has management responsibility for the profit and loss of the engagement.

M3 Client Management - Manager

81.332.33 Assumes a management role for the Client Management sub-function and recognised for their developing business management capability. Responsible for multiple assignments to ensure development and implementation of plans, resources and processes to ensure the effective delivery of services. Requires proven project management skills. Responsibility covers change management, contract management and customer loyalty. Ensures successful transition of the engagement team to the delivery team. Has management responsibility for the profit and loss of the engagement and day-to-day project management responsibility, supervises and may review work of less experienced personnel.

M2 Client Management - Supervisor

81.333.32 Monitors the workflow of segments of the Client Management processes. Beginning to develop and strengthen project management skills. Supports the management in change management, contract management and customer loyalty. Assist in ensuring the successful transition of the engagement team to the delivery team. Supervises and reviews work of less experienced personnel and provides training.

I5 Client Management - Expert

81.334.25 Applies advanced subject matter knowledge to complex business issues and is recognised as a subject matter expert. Often contribute to the development of new ideas and methods. Acts as an expert in improving the client management process such as change management, contract management and ensuring customer loyalty. Assist in ensuring the successful transition of the engagement team to the delivery team. May provide mentoring and guidance to lower level employees.

I4 Client Management - Specialist

81.334.24 Applies highly developed specialist knowledge and skills to improve the client management process such as change management, contract management and ensuring customer loyalty. Assist in ensuring the successful transition of the engagement team to the delivery team. Does not require day-to-day supervision and has ability to manage complex situations.

I3 Client Management - Senior

81.335.23 Well developed, advanced knowledge and skills to solve a variety of common client management issues. Assist in ensuring the successful transition of the engagement team to the delivery team. Follow established guidelines and make recommendations.

I2 Client Management - Experienced

81.336.22 Second level professional position. Works under limited supervision. Applies and uses knowledge of subject matter. Follow established guidelines and support team members in the delivery aspect of the projects.

I1 Client Management - Entry

81.337.21 This is an entry level of the IT Outsourcing - Client Management position. Perform basic support to project team(s), conducting basic research and to support the team in the delivery aspect of the projects.



IT Outsourcing Benchmark Position Grid

IT Outsourcing Benchmark Position Grid

Career Level Engagement ITO Delivery Client Management

M5 81.310.35 Head of Engagement

81.301.35 Head of ITO Delivery

81.330.35 Head of Client Management

M4 81.311.34 Engagement - Senior Manager

81.301.34 ITO Delivery - Senior Manager

81.331.34 Client Management - Senior Manager

M3 81.312.33 Engagement - Manager

81.302.33 ITO Delivery - Manager

81.332.33 Client Management - Manager

M2 81.313.32 Engagement - Supervisor

81.303.32 ITO Delivery - Supervisor

81.333.32 Client Management - Supervisor

M1 N/A N/A N/A

I6 N/A N/A N/A

I5 81.314.25 Engagement - Expert

81.304.25 ITO Delivery - Expert

81.334.25 Client Management - Expert

I4 81.314.24 Engagement - Specialist

81.304.24 ITO Delivery - Specialist

81.334.24 Client Management - Specialist

I3 81.315.23 Engagement - Senior

81.305.23 ITO Delivery - Senior

81.335.23 Client Management - Senior

I2 81.316.22 Engagement - Experienced

81.306.22 ITO Delivery - Experienced

81.336.22 Client Management - Experienced

I1 81.317.21 Engagement - Entry

81.307.21 ITO Delivery - Entry

81.337.21 Client Management - Entry

P3 N/A N/A N/A

P2 N/A N/A N/A

P1 N/A N/A N/A



MANUFACTURING / PRODUCTION AND ASSEMBLY

Manufacturing / Production and Assembly Function / Sub-function Descriptions

Manufacturing Management

Responsible for the overall manufacturing operations of the business. Directs and oversees business's operational processes including production, man and machinery performance, cost controls, quality, supply and logistics etc. Plans and manages production processes and budgets. Provides insights and priorities based on equipment efficiency, production schedules, costs and materials requirements. Ensures manufacturing performance and quality goals are met. Analyses market and technology demands to plan and assess the feasibility of current, new or modified product introduction. Establishes manufacturing & quality control standards and develops budget controls.

Typical titles include Manufacturing Operations Manager, Shift Manager.

Manufacturing / Process Engineering

This group of engineers is responsible for analyzing and developing production processes/methods, and assessing plant & equipment conditions. Conducts feasibility studies on methods and equipment to meet product specifications and alignment to business/customer requirements. Improves and optimises processes to reduce cost of manufacturing, increase yield, improves quality and manufacturing consistency/efficiency. Performs statistical test analysis to determine process failures and recommends improved tools and processes. Facilitates new methods, equipment and technology transfers.

Typical titles include Production Operating Manager, Manufacturing Engineer, Process Equipment Engineer.

Product Engineering

Responsible for providing product support engineering which includes testing methods, procedures and problems; device specification and yield problems/enhancement, and minor redesign. Analyzes customer returns and optimizes device production relative to cost constraints. Identifies shortcomings in design through failure analysis and recommends solutions. Communicates with other teams including design, process, production, quality and reliability to ensure that requirements are met as per product specifications.

Typical titles include Product Engineer, NPI Engineer, Assistant Operations Engineer.

Test Engineering

Responsible for conducting complex analysis/tests on products, components and production processes to ensure conformity to established quality standards and specifications. Uses sophisticated and automatic test systems and tools to improve overall testing effectiveness and efficiency. Serves as a primary source for early problem identification in the release process. Ensures test specifications are in compliance with industry specific standards. Documents test results of new and existing products/processes. Enhances test systems and tools to optimize test yield and test time.

Typical titles include Production Test Engineer.

Mechanical Engineering

Responsible for performing complex assignments pertaining to the design, testing and assessment of mechanical and electrical devices and systems to assist in the production or packaging process. Analyses and designs the mechanical systems, components and equipment in a manufacturing environment. Develops prototypes for testing. Provides feasibility testing on new and current designs under modification. Leads cross functional reviews of product architecture to assure design integrity and compliance with company specifications and recognised industry design practices.

Note: If the mechanical engineering job is not in a manufacturing environment, match it to Engineering function: Mechanical Design Engineering.

Typical titles include Mechanical Engineer, Mechanical Project Engineer.



Manufacturing / Production and Assembly Function / Sub-function Descriptions

Electrical and Instrument Engineering

Responsible for the design, development and maintenance of electrical equipment that monitors and controls the engineering systems, machinery and processes. Monitors the performance, failures and serviceability of such equipment. Prepares electrical specifications, ensures procedures are in compliance with industry standards, and maintains relevant documentation. Expertise in programmable logic controllers (PLC), supervisory control and data acquisition (SCADA) and distributed control systems (DCS).

Typical titles include Electrical Specialist; Instrument Specialist, Instrument and Control Engineer.

Industrial Engineering

Responsible for providing engineering service and advice to industrial engineering activities. Analyses and conducts studies to identify opportunities and determine the most efficient sequence of operations and workflows. Prepares reports regarding reviews of production methods, equipment layout and equipment and material utilisation. Reviews operations with subject matter experts to resolve production bottlenecks. Recommends methods for maximum utilization of production facilities and personnel for operations efficiency.

Typical titles include Industrial Production Control Engineer.

Facilities Engineering

Responsible for the development and management of infrastructure support services and programs for the business’ operations. This includes activities such as planning plant, office or production equipment layouts for economy of operation and maximum utilisation of facilities and equipment. Prepares estimates of costs for equipment setup, installation, labour, materials, preparation, and other related costs. Develops criteria and performance specifications for facilities and equipment required to meet unique operating requirements and building and safety codes.

Typical titles include Facilities Senior Technical Specialist, Facilities Engineer / Architect, Facilities Equipment Manager, Layout Designer.

Production Planning

Responsible for activities in the completion of entire production cycle. Prepares production schedules/plans and assesses material & labour requirements. Coordinates and monitors production activities to ensure a controlled flow of materials timed to meet production targets and schedules. Analyses production data, schedules and estimates resource (material, labor etc) requirements. Works with management to organize schedule changes due to backlogs, design changes, machine downtime and material or labor shortages.

Typical titles include Module Scheduler, Production Planner, Production Control Manager, Forecasting and Capacity Representative.

Assembly / Operator

Responsible for the execution of assembly activities and/or responsible for tasks such as machine/equipment set-up and operation. Controls machines, monitors events, materials and surroundings. Handles and uses a variety of hand and power tools/machines to assemble units according to required product specifications. May have to test assembled parts/products to ensure proper functionality and quality. Ensuring quality and productivity of the work performed are key elements of the role.

Typical titles include Production Worker, Manufacturing Operator, Material Handler.

Maintenance Engineering

Responsible for providing required engineering support to ensure that machinery is fully maintained and that there is minimal disruption to production. Conducts preventive maintenance, troubleshooting and undertaking repairs to non-functioning mechanical equipment to ensure maximum usage and safe operations. Responsible for the installation, configuration and operation of a range of production equipment. Conducts maintenance checks using test and diagnostic tools.

Typical titles include Technical Specialist, Repair & Maintenance Representative, Equipment Technician.



Manufacturing Management

Career Level Position Title Code Manufacturing Management Common Duties and Responsibilities

M4 Manufacturing - Senior Manager

80.173.34 Highly experienced in manufacturing management. Responsible for the overall manufacturing operations of the business. Directs and oversees business's operational processes including production, man and machinery performance, cost controls, quality, supply and logistics etc. Plans and manages production processes and budgets that will have medium-term consequences on the operation of the function and organisation performance. Provides insights and priorities based on equipment efficiency, production schedules, costs and materials requirements. Establishes objectives, policies, standards and schedules in the manufacturing operation to ensure volume, quality and cost effectiveness. Is responsible for all product lines.

M3 Manufacturing Manager

80.173.33 Manages the Manufacturing function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Ensures manufacturing performance and quality goals are met. Analyses market and technology demands to plan and assess the feasibility of current, new or modified product introduction. Establishes manufacturing and quality control standards.



Manufacturing / Process Engineering

Career Level Position Title Code Manufacturing / Process Engineering Common Duties and Responsibilities

M5 Head of Manufacturing Engineering

18.460.35 Leads the Manufacturing function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Manufacturing investments.

M4 Manufacturing Engineering – Senior Manager

18.461.34 Highly experienced in the management of Manufacturing / Process Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Manufacturing Engineering – Manager

18.461.33 Manages the Manufacturing / Process Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Manufacturing Engineering – Team Leader II

18.463.32 Provides first level supervision to the team of Professionals in Manufacturing / Process Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in analysing and assessing plant & equipment conditions. Develops efficient production processes/methods and defines standards in order to improve quality and productivity.

M1 Manufacturing Engineering – Team Leader I

18.464.31 Focuses on mentoring and coordination as well providing technical leadership in Manufacturing / Process Engineering sub-function. Involves in overseeing the establishment of efficient production processes and compliance with company’s manufacturing standards.

I6 Process Engineer –Preeminent

18.462.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Manufacturing / Process Engineering. Speaks at national and international forums. Develops and identifies advances/opportunities in process engineering to improve production processes/methods. Recommends and leads the adoption of new manufacturing processes and methodologies.

I5 Process Engineer –Expert

18.462.25 Recognised for the level of technical expertise in the Manufacturing / Process Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Recommends the adoption of new methods, equipment and technologies to improve and optimize manufacturing process.

I4 Process Engineer – Specialist

18.462.24 Recognized as among the most experienced and knowledgeable resources in the Manufacturing / Process Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Manufacturing / Process Engineering to conduct feasibility studies on methods/equipment and determine process failures.

I3 Process Engineer – Senior

18.462.23 Experienced professional with well developed, proficient knowledge and skills in Manufacturing / Process Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Improves and optimises processes to reduce cost of manufacturing, increase yield, and enhance quality and manufacturing consistency/efficiency. May instruct/coach other professionals.

I2 Process Engineer 18.465.22 Works independently under limited supervision and applies knowledge of subject matter in Manufacturing / Process Engineering. Possess sufficient knowledge and skills. Second level professional with direct impact on results and outcome.

I1 Process Engineer (Entry)

18.467.21 First level Manufacturing / Process Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to manufacturing/process engineering. Focuses on learning and acquiring work skills/knowledge in the Manufacturing / Process Engineering field.



Product Engineering

Career Level Position Title Code Product Engineering Common Duties and Responsibilities

M5 Head of Product Engineering

84.630.35 Leads the Product Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Product Engineering investments.

M4 Product Engineering - Senior Manager

84.631.34 Highly experienced in the management of Product Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Product Engineering - Manager

84.631.33 Manages the Product Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Product Engineering - Team Leader II

84.633.32 Provides first level supervision to the team of Professionals in Product Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in providing product support engineering which includes testing methods, procedures and problems; device specification and yield problems/enhancement, and minor redesign.

M1 Product Engineering - Team Leader I

84.634.31 Focuses on mentoring and coordination as well providing technical leadership in Product Engineering sub-function. Involves in overseeing the implementation of product engineering activities.

I6 Product Engineer - Preeminent

84.635.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Product Engineering. Speaks at national and international forums. Identifies advances/opportunities in product engineering to develop new procedures for failure analysis and yield enhancement. Recommends and leads the adoption of new methodologies.

I5 Product Engineer - Expert

84.635.25 Recognised for the level of technical expertise in the Product Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Recommends the adoption of new methodologies for enhancement in the Product Engineering field.

I4 Product Engineer - Specialist

84.635.24 Recognized as among the most experienced and knowledgeable resources in the Product Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Product Engineering to analyze customer returns and optimize device production relative to cost constraints. Identifies shortcomings in design through failure analysis and recommends solutions.

I3 Product Engineer - Senior

84.636.23 Experienced professional with well developed, proficient knowledge and skills in Product Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Communicates with other teams including design, process, production, quality and reliability to ensure that requirements are met as per product specifications. May instruct/coach other professionals.

I2 Product Engineer - Experienced

84.636.22 Works independently under limited supervision and applies knowledge of subject matter in Product Engineering. Possess sufficient knowledge and skills. Second level professional with direct impact on results and outcome.

I1 Product Engineer - Entry

84.637.21 First level Product Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to product engineering. Focuses on learning and acquiring work skills/knowledge in the Product Engineering field.



Test Engineering

Career Level Position Title Code Test Engineering Common Duties and Responsibilities

M3 Test Engineering - Manager

84.414.33 Manages the Test Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Ensures that all test specifications are in compliance with industry specific standards.

M2 Test Engineering - Supervisor

84.414.32 Provides first level supervision to the team of Professionals in Test Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in conducting complex analysis/tests on products, components and production processes to ensure conformity to established quality standards and specifications.

M1 Test Engineering - Team Leader

84.414.31 Focuses on mentoring and coordination as well providing technical leadership in Test Engineering sub-function. Involves in overseeing the implementation of testing activities to identify potential problems and improvements in the test engineering field.

I5 Test Engineer - Expert 84.405.25 Recognised for the level of technical expertise in the Test Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new manufacturing related testing specifications, procedures and tools. Suggests improvements and refinements to enhance manufacturing products, components and production processes.

I4 Test Engineer - Specialist

84.406.24 Recognized as among the most experienced and knowledgeable resources in the Test Engineering within the organization. Uses sophisticated and automatic test systems and tools for early problem identification and improvement to overall testing effectiveness and efficiency. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Test Engineering.

I3 Test Engineer - Senior 84.407.23 Experienced professional with well developed, proficient knowledge and skills in Test Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Enhances test systems and tools to optimize test yield and test time. May instruct/coach other professionals.

I2 Test Engineer - Experienced

84.408.22 Works independently under limited supervision and applies knowledge of subject matter in Test Engineering. Possess sufficient knowledge and skills to assist with testing activities. Second level professional with direct impact on results and outcome.

I1 Test Engineer - Entry 84.409.21 First level Test Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to test activities and documents test results of new and existing products/processes. Focuses on learning and acquiring work skills/knowledge in the Test Engineering field.



Mechanical Engineering Career Level Position Title Code Mechanical Engineering Common Duties and Responsibilities



M4 Mechanical Engineering - Senior Manager

84.510.34 Highly experienced in the management of Mechanical Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Mechanical Engineering – Manager

84.515.33 Manages the Mechanical Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Mechanical Engineering - Team Leader II

84.519.32 Provides first level supervision to the team of Professionals in Mechanical Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in performing complex assignments pertaining to the design, testing and assessment of mechanical/electrical devices and systems to assist in the production or packaging process.

M1 Mechanical Engineering - Team Leader I

84.524.31

Focuses on mentoring and coordination as well providing technical leadership in Mechanical Engineering sub-function. Involves in overseeing the implementation of mechanical engineering activities.

I6 Mechanical Engineer - Preeminent

84.524.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Mechanical Engineering. Speaks at national and international forums. Leads cross functional reviews of mechanical product architecture to assure design integrity and compliance with company specifications and established industry design practices.

I5 Mechanical Engineer - Expert

84.525.25 Recognised for the level of technical expertise in the Mechanical Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Evaluates the efficiency and effectiveness of mechanical engineering systems and equipment. Recommends to the senior management on the adoption of new and modified mechanical systems, components and equipment.

I4 Mechanical Engineer - Specialist

84.526.24 Recognized as among the most experienced and knowledgeable resources in the Mechanical Engineering within the organization. Develops prototypes and provides feasibility testing on new and current designs under modification. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Mechanical Engineering.

I3 Mechanical Engineer - Senior

84.527.23 Experienced professional with well developed, proficient knowledge and skills in Mechanical Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Mechanical Engineer - Experienced

84.528.22 Works independently under limited supervision and applies knowledge of subject matter in Mechanical Engineering. Possess sufficient knowledge and skills to design simple modifications to mechanical/electrical devices and systems. Second level professional with direct impact on results and outcome.

I1 Mechanical Engineer - Entry

84.529.21 First level Mechanical Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to mechanical engineering and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Mechanical Engineering field.



Electrical and Instrument Engineering

Career Level Position Title Code Electrical and Instrument Engineering Common Duties and Responsibilities



M4 Electrical and Instrument Engineer – Senior Manager

84.810.34 Highly experienced in the management of Electrical and Instrument Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Electrical and Instrument Engineer – Manager

84.815.33 Manages the Electrical and Instrument Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Electrical and Instrument Eng – Team Leader II

84.819.32 Provides first level supervision to the team of Professionals in Electrical and Instrument Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the design, development and maintenance of electrical equipment that monitors and controls the engineering systems, machinery and processes.

M1 Electrical and Instrument Eng – Team Leader I

84.824.31

Provides first level supervision to the team of Para-professionals in Electrical and Instrument Engineering sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of electrical and instrument engineering activities.

I6 Electrical and Instrument Eng – Preeminent

84.824.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Electrical and Instrument Engineering. Speaks at national and international forums. Innovates and recommends to the senior management on the adoption of new and modified electrical devices.

I5 Electrical and Instrument Engineer – Expert

84.825.25 Recognised for the level of technical expertise in the Electrical and Instrument Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Evaluates the efficiency and effectiveness of electrical equipment, and makes appropriate recommendations.

I4 Electrical and Instrument Engineer – Specialist

84.826.24 Recognized as among the most experienced and knowledgeable resources in the Electrical and Instrument Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Electrical and Instrument Engineering to ensure equipment and procedures are in compliance with industry standards.

I3 Electrical and Instrument Engineer – Senior

84.827.23 Experienced professional with well developed, proficient knowledge and skills in Electrical and Instrument Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Prepares electrical specifications and designs electrical equipment. May instruct/coach other professionals.

I2 Electrical and Instrument Engineer – Experienced

84.828.22 Works independently under limited supervision and applies knowledge of subject matter in Electrical and Instrument Engineering. Possess sufficient knowledge and skills to design simple modifications to electrical equipment. Second level professional with direct impact on results and outcome.

I1 Electrical and Instrument Engineer – Entry

84.829.21 First level Electrical and Instrument Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to electrical and instrument engineering and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Electrical and Instrument Engineering field.

P3 Electrician – Senior 84.835.13 Proficient in applying extensive/broad-based knowledge and experience in the Electrical and Instrument Engineering discipline. Works independently and troubleshoots electrical equipment problems. Provides technical advice and services such as installation and repair services. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Electrician – Experienced

84.835.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Electrical and Instrument Engineering. Able to understand specific client needs or technical requirements, delivering output following broad framework. Resolves day-to-day technical problems on the production lines.



Career Level Position Title Code Electrical and Instrument Engineering Common Duties and Responsibilities

P1 Electrician – Entry 84.835.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Electrical and Instrument Engineering.



Industrial Engineering Career Level Position Title Code Industrial Engineering Common Duties and Responsibilities



M4 Industrial Engineering – Senior Manager

84.910.34 Highly experienced in the management of Industrial Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Industrial Engineering – Manager

84.915.33 Manages the Industrial Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Industrial Engineering –Team Leader II

84.919.32 Provides first level supervision to the team of Professionals in Industrial Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in providing engineering service and advice to industrial engineering activities. Analyses and conducts studies to identify opportunities and determines the most efficient sequence of operations and workflows.

M1 Industrial Engineering – Team Leader I

84.924.31 Focuses on mentoring and coordination as well providing technical leadership in Industrial Engineering sub-function. Involves in reviewing the operations with subject matter experts to resolve production bottlenecks.

I6 Industrial Engineering - Preeminent

84.924.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Industrial Engineering. Speaks at national and international forums. Identifies and recommends to the senior management the adoption of new methods for maximum utilization of production facilities and personnel for operational efficiency.

I5 Industrial Engineering – Expert

84.925.25 Recognised for the level of technical expertise in the Industrial Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Evaluates the efficiency and effectiveness of production methods, equipment layout and equipment/material utilisation, and makes appropriate recommendations.

I4 Industrial Engineer – Specialist

84.926.24 Recognized as among the most experienced and knowledgeable resources in the Industrial Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Industrial Engineering to improve the facility layout and processes to achieve efficient/economical operations.

I3 Industrial Engineer – Senior

84.927.23 Experienced professional with well developed, proficient knowledge and skills in Industrial Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Industrial Engineer – Experienced

84.928.22 Works independently under limited supervision and applies knowledge of subject matter in Industrial Engineering. Possess sufficient knowledge and skills to establish superior plant layouts and productivity improvement programmes. Second level professional with direct impact on results and outcome.

I1 Industrial Engineer – Entry

84.929.21 First level Industrial Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to industrial engineering. Focuses on learning and acquiring work skills/knowledge in the Industrial Engineering field.



Facilities Engineering

Career Level Position Title Code Facilities Engineering Common Duties and Responsibilities

M5 Head of Facilities Engineering

80.111.35 Leads the Facilities Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the management of properties owned or leased by the organisation and provides the highest level of advice and recommendations to maximise the outcomes of Facilities Engineering investments.

M4 Facilities Engineering – Senior Manager

18.221.34 Highly experienced in the management of Facilities Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Leads teams in the management of infrastructure support services and programs for the business’ operations. Accountable for budget and policy recommendations, and career development of team.

M3 Facilities Engineering – Manager

18.221.33 Manages the Facilities Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Facilities Engineering – Supervisor

18.222.32 Provides first level supervision to the team of Professionals in Facilities Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Plans plant, office or production equipment layouts for economy of operation and maximum utilization of facilities and equipment.

M1 Facilities Engineering – Team Leader

18.222.31 Provides first level supervision to the team of Para-professionals in Facilities Engineering sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of plans to maximize utilization of facilities and equipment.

I5 Facilities Engineer – Expert

84.735.25 Recognised for the level of technical expertise in the Facilities Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Develops specifications and prepares detailed estimates of design costs including equipment, installation, labour, materials, preparation and other related costs.

I4 Facilities Engineer –Specialist

84.735.24 Recognized as among the most experienced and knowledgeable resources in the Facilities Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Facilities Engineering.

I3 Facilities Engineer – Senior

84.736.23 Experienced professional with well developed, proficient knowledge and skills in Facilities Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Conducts periodic inspection on facilities and equipment, and advises on the relevant implementation of maintenance activities. May instruct/coach other professionals.

I2 Facilities Engineer – Experienced

84.736.22 Works independently under limited supervision and applies knowledge of subject matter in Facilities Engineering. Possess sufficient knowledge and skills. Second level professional with direct impact on results and outcome.

I1 Facilities Engineer – Entry

84.737.21 First level Facilities Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to facilities engineering and maintains relevant documentation. Focuses on learning and acquiring work skills/knowledge in the Facilities Engineering field.

P3 Facilities Technician – Senior

18.227.13 Proficient in applying extensive/broad-based knowledge and experience in the Facilities Engineering discipline. Works independently and undertakes modifications within the facility with emphasis on bottleneck equipment/process. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Facilities Technician – Experienced

18.227.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Facilities Engineering. Able to understand specific client needs or technical requirements, delivering output following broad framework.

P1 Facilities Technician –Entry

18.228.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities related to Facilities Engineering.



Production Planning

Career Level Position Title Code Production Planning Common Duties and Responsibilities

M5 Head of Production 17.100.35 Leads the entire production function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Production Planning investments. Establishes objectives, policies, standards and production schedules to ensure quality and cost effectiveness.

M4 Production Planning Control – Senior Manager

17.201.34 Highly experienced in the management of Production Planning sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Accountable for budget and policy recommendations, and career development of team. Plans, coordinates and monitors production activities to ensure a controlled flow of materials timed to meet production targets and schedules.

M3 Production Planning Control – Manager

17.201.33 Manages the Production Planning sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Manages employees to expedite materials’ flow and prepare production programs. Maintains close control of production materials, finished and/or semi-finished products.

M2 Production Planning Control – Supervisor

17.202.32 Provides first level supervision to the team of Professionals in Production Planning sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in coordinating and monitoring production activities to ensure a controlled flow of materials to meet production targets and schedules. Analyses production data/schedules and estimates resource requirements.

M1 Production Controller 17.204.31 Provides first level supervision to the team of Para-professionals in Production Planning sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in the preparation of the plant’s detailed production schedules in accordance with required volumes, plant capacity and material availability. Controls actual figures of production and prepares schedule adjustments when required.

M1 Line Supervisor 17.104.31 Provides first level supervision to the team of Para-professionals in Production Planning sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in the management and supervision of production activities, material flow and inventory to achieve cost and quality targets and production schedules of the assigned production line(s).

I5 Production Planning Engineer – Expert

84.705.25

Recognised for the level of technical expertise in the Production Planning within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Uses engineering plans and production specifications to produce detail schedules, material requirement lists and production plans for the manufacture of products. Works with management to organize schedule changes due to backlogs, design changes, machine downtime and material or labour shortages.

I4 Production Planning Engineer – Specialist

84.705.24 Recognized as among the most experienced and knowledgeable resources in the Production Planning within the organization. Conducts periodic assessment on production activities and prepares work orders for production or purchase requests based on production schedules. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Production Planning.

I3 Production Planning Engineer – Senior

84.706.23 Experienced professional with well developed, proficient knowledge and skills in Production Planning. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Analyses production data and expedites delayed schedules. May instruct/coach other professionals.

I2 Production Planning Engineer – Experienced

84.706.22 Works independently under limited supervision and applies knowledge of subject matter in Production Planning. Possess sufficient knowledge and skills. Second level professional with direct impact on results and outcome.

I1 Production Planning Engineer – Entry

84.707.21

First level Production Planning professional, representing the most common entry point into the organisation. Performs routine activities related to production planning. May prepare work orders for production or purchase requests based on production schedules. Focuses on learning and acquiring work skills/knowledge in the Production Planning field.

P3 Production Planning Technician – Senior

84.708.13 Proficient in applying extensive/broad-based knowledge and experience in the Production Planning discipline. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Production Planning Common Duties and Responsibilities

P2 Production Planning Technician – Experienced

84.708.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Production Planning. Able to understand specific client needs or technical requirements, delivering output following broad framework.

P1 Production Planning Technician – Entry

84.708.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities of Production Planning.



Assembly / Operator

Career Level Position Title Code Assembly / Operator Common Duties and Responsibilities

M5 Head of Production 17.100.35 Leads the entire production function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of production investments. Establishes objectives, policies, standards and production schedules to ensure quality and cost effectiveness.

M4 Production – Senior Manager

17.101.34 Highly experienced in the management of Assembly / Operator sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Accountable for budget and policy recommendations, and career development of team.

M3 Production – Manager 17.101.33 Manages the Assembly / Operator sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development.

M2 Production – Supervisor/ Superintendent

17.103.32 Provides first level supervision to the team of Professionals in Assembly / Operator sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the execution of assembly activities and/or setting up machine/equipment.

M1 Group Leader 17.106.31 Provides first level supervision to the team of Para-professionals in Assembly / Operator sub-function. The group leader's focus is on mentoring and coordination as well providing technical leadership. Involves in controlling machines and monitoring events, materials and surroundings.

I5 Production Officer - Expert

17.115.25 Recognised for the level of technical expertise in the Assembly / Operator within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Ensures an efficient assembly process and products are manufactured according to production specifications and schedules, volume, cost, and wastage targets, and quality standards.

I4 Production Officer - Specialist

17.115.24 Recognized as among the most experienced and knowledgeable resources in the Assembly / Operator field within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Assembly / Operator. Tests assembled parts/products to ensure proper functionality and quality.

I3 Production Officer - Senior

17.115.23 Experienced professional with well developed, proficient knowledge and skills in Assembly / Operator. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Monitors the quality of output to identify, discard, or re-manufacture faulty products. May instruct/coach other professionals.

I2 Production Officer - Experienced

17.116.22 Works independently under limited supervision and applies knowledge of subject matter in Assembly / Operator. Possess sufficient knowledge and skills. Maintains accurate daily production records and analyses manufacturing performance. Second level professional with direct impact on results and outcome.

I1 Production Officer - Entry

17.117.21 First level Assembly / Operator professional, representing the most common entry point into the organisation. Performs routine activities in the assembly process. Focuses on learning and acquiring work skills/knowledge in the Assembly / Operator field.

P3 Prod. Worker (Highly Skilled) / Operator

17.107.13 Proficient in applying extensive/broad-based knowledge and experience in the Assembly / Operator discipline. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Prod. Worker (Skilled) / Operator

17.108.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Assembly / Operator. Operates assigned automated assembly machines. Able to understand specific client needs or technical requirements, delivering output following broad framework.

P1 Prod. Worker (Entry) / Operator

17.109.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform simple, manual tasks that form part of the assembly process.



Maintenance Engineering

Career Level Position Title Code Maintenance Engineering Common Duties and Responsibilities



M4 Maintenance Engineer - Senior Manager

84.610.34 Highly experienced in the management of Maintenance Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Accountable for budget and policy recommendations, and career development of team.

M3 Maintenance Engineer - Manager

84.615.33 Manages the Maintenance Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development.

M2 Maintenance Engineer - Team Leader II

84.619.32 Provides first level supervision to the team of Professionals in Maintenance Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in providing required engineering support to ensure that machinery is fully maintained and that there is minimal disruption to production.

M1 Maintenance Engineer - Team Leader I

84.624.31 Provides first level supervision to the team of Para-professionals in Maintenance Engineering sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in conducting preventive maintenance, troubleshooting and undertaking repairs to non-functioning mechanical equipment to ensure maximum usage and safe operations.

I5 Maintenance Engineer - Expert

84.625.25 Recognised for the level of technical expertise in the Maintenance Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Implements the inspection and maintenance processes to ensure good performance condition of sophisticated equipments.

I4 Maintenance Engineer - Specialist

84.626.24 Recognized as among the most experienced and knowledgeable resources in the Maintenance Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Maintenance Engineering.

I3 Maintenance Engineer - Senior

84.627.23 Experienced professional with well developed, proficient knowledge and skills in Maintenance Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Maintains production equipment and ensures minimum equipment downtime. May instruct/coach other professionals.

I2 Maintenance Engineer - Experienced

84.628.22 Works independently under limited supervision and applies knowledge of subject matter in Maintenance Engineering. Possess sufficient knowledge and skills. Second level professional with direct impact on results and outcome.

I1 Maintenance Engineer - Entry

84.629.21 First level Maintenance Engineering professional, representing the most common entry point into the organisation. Performs routine activities in relation to maintenance engineering. Also conducts maintenance checks using test/diagnostic tools and documents findings. Focuses on learning and acquiring work skills/knowledge in the Maintenance Engineering field.

P3 Maintenance Technician - Senior

18.127.13 Proficient in applying extensive/broad-based knowledge and experience in the Maintenance Engineering discipline. Repairs, adjusts, and maintains production equipment and machinery to ensure functionality and complies with process specifications. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Maintenance Technician - Experienced

18.128.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Maintenance Engineering. Able to understand specific client needs or technical requirements, delivering output following broad framework.

P1 Maintenance Technician - Entry

18.129.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities of Maintenance Engineering.



Manufacturing / Production and Assembly Benchmark Position Grid


Career Level Manufacturing Management Manufacturing / Process Engineering Product Engineering Test Engineering

M5 (refer to “Functional Management” function) 18.460.35 Head of Manufacturing Engineering

84.630.35 Head of Product Engineering N/A

M4 80.173.34 Manufacturing - Senior Manager

18.461.34 Manufacturing Engineering - Senior Manager

84.631.34 Product Engineering - Senior Manager N/A

M3 80.173.33 Manufacturing – Manager

18.461.33 Manufacturing Engineering - Manager

84.631.33 Product Engineering - Manager

84.414.33 Test Engineering - Manager

M2 N/A 18.463.32 Manufacturing Engineering - Team Leader II

84.633.32 Product Engineering - Team Leader II

84.414.32 Test Engineering - Supervisor

M1 N/A 18.464.31 Manufacturing Engineering - Team Leader I

84.634.31 Product Engineering - Team Leader I

84.414.31 Test Engineering - Team Leader

I6 N/A 18.462.26 Process Engineer -Preeminent

84.635.26 Product Engineer - Preeminent N/A

I5 N/A 18.462.25 Process Engineer - Expert

84.635.25 Product Engineer - Expert

84.405.25 Test Engineer - Expert

I4 N/A 18.462.24 Process Engineer - Specialist

84.635.24 Product Engineer - Specialist

84.406.24 Test Engineer - Specialist

I3 N/A 18.462.23 Process Engineer - Senior

84.636.23 Product Engineer - Senior

84.407.23 Test Engineer - Senior

I2 N/A 18.465.22 Process Engineer

84.636.22 Product Engineer - Experienced

84.408.22 Test Engineer - Experienced

I1 N/A 18.467.21 Process Engineer - Entry

84.637.21 Product Engineer - Entry

84.409.21 Test Engineer - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A




Career Level Mechanical Engineering Electrical and Instrument Engineering Industrial Engineering Facilities Engineering

M5 18.460.35 Head of Manufacturing Engineering

18.460.35 Head of Manufacturing Engineering


80.111.35 Head of Facilities Engineering

M4 84.510.34 Mechanical Engineer - Senior Manager

84.810.34 Electrical and Instrument Engineer – Senior Manager

84.910.34 Industrial Engineering – Senior Manager

18.221.34 Facilities Engineering - Senior Manager

M3 84.515.33 Mechanical Engineer - Manager

84.815.33 Electrical and Instrument Engineer – Manager

84.915.33 Industrial Engineering – Manager

18.221.33 Facilities Engineering - Manager

M2 84.519.32 Mechanical Engineer - Team Leader II

84.819.32

Electrical and Instrument Eng – Team Leader II

84.919.32 Industrial Engineering – Team Leader II

18.222.32 Facilities Engineering - Supervisor

M1 84.524.31 Mechanical Engineer - Team Leader I

84.824.31 Electrical and Instrument Eng – Team Leader I

84.924.31 Industrial Engineering – Team Leader I

18.222.31 Facilities Engineering - Team Leader

I6 84.524.26 Mechanical Engineer - Preeminent

84.824.26 Electrical and Instrument Eng - Preeminent

84.924.26 Industrial Engineering - Preeminent N/A

I5 84.525.25 Mechanical Engineer - Expert

84.825.25 Electrical and Instrument Engineer – Expert

84.925.25 Industrial Engineering – Expert

84.735.25 Facilities Engineer - Expert

I4 84.526.24 Mechanical Engineer - Specialist

84.826.24 Electrical and Instrument Engineer – Specialist

84.926.24 Industrial Engineer – Specialist

84.735.24 Facilities Engineer - Specialist

I3 84.527.23 Mechanical Engineer - Senior

84.827.23 Electrical and Instrument Engineer – Senior

84.927.23 Industrial Engineer – Senior

84.736.23 Facilities Engineer - Senior

I2 84.528.22 Mechanical Engineer - Experienced

84.828.22 Electrical And Instrument Engineer – Experienced

84.928.22 Industrial Engineer – Experienced

84.736.22 Facilities Engineer - Experienced

I1 84.529.21 Mechanical Engineer - Entry

84.829.21 Electrical and Instrument Engineer – Entry

84.929.21 Industrial Engineer – Entry

84.737.21 Facilities Engineer - Entry

P3 N/A 84.835.13 Electrician - Senior N/A 18.227.13

Facilities Technician - Senior

P2 N/A 84.835.12 Electrician - Experienced N/A 18.227.12

Facilities Technician - Experienced

P1 N/A 84.835.11 Electrician - Entry N/A 18.228.11

Facilities Technician - Entry



Manufacturing/Production and Assembly Benchmark Position Grid

Career Level Production Planning Assembly / Operator Maintenance Engineering

M5 17.100.35 Head of Production

17.100.35 Head of Production


M4 17.201.34 Production Planning Control - Senior Manager

17.101.34 Production - Senior Manager

84.610.34 Maintenance Engineering - Senior Manager

M3 17.201.33 Production Planning Control - Manager

17.101.33 Production - Manager

84.615.33 Maintenance Engineering - Manager

M2 17.202.32 Production Planning Control - Supervisor

17.103.32 Production - Supervisor/ Superintendent

84.619.32 Maintenance Engineering - Team Leader II

M1

17.204.31 Production Controller 17.104.31 Line Supervisor

17.106.31 Group Leader

84.624.31 Maintenance Engineering - Team Leader I

I6 N/A N/A N/A

I5 84.705.25 Production Planning Engineer - Expert

17.115.25 Production Officer - Expert

84.625.25 Maintenance Engineer - Expert

I4 84.705.24 Production Planning Engineer - Specialist

17.115.24 Production Officer - Specialist

84.626.24 Maintenance Engineer - Specialist

I3 84.706.23 Production Planning Engineer - Senior

17.115.23 Production Officer - Senior

84.627.23 Maintenance Engineer - Senior

I2 84.706.22 Production Planning Engineer - Experienced

17.116.22 Production Officer - Experienced

84.628.22 Maintenance Engineer - Experienced

I1 84.707.21 Production Planning Engineer - Entry

17.117.21 Production Officer - Entry

84.629.21 Maintenance Engineer - Entry

P3 84.708.13 Production Planning Technician - Senior

17.107.13 Prod. Worker (Highly Skilled) / Operator

18.127.13 Maintenance Technician - Senior

P2 84.708.12 Production Planning Technician - Experienced

17.108.12 Prod. Worker (Skilled) / Operator

18.128.12 Maintenance Technician - Experienced

P1 84.708.11 Production Planning Technician - Entry

17.109.11 Prod. Worker (Entry) / Operator

18.129.11 Maintenance Technician - Entry



MARKETING

Marketing Function / Sub-function Descriptions

Marketing - Generic

Responsible for generic (non-specialised) marketing activities to achieve revenue, sales and profit targets for the business. Such activities may include conducting market research, forecasting sales/potential markets, product life cycle planning, technical product development, and developing marketing strategies for organization’s products/services. Ensures marketing strategies are closely aligned to business objectives and market characteristics. Monitors competitors and market trends to identify opportunities for potential new markets/products/services.

Note: For analysis purposes there is a feature in PayMonitor that automatically combines the data from matches for this generic sub-function with the other sub-functions such as Channel Marketing, Product Marketing and Technical Marketing for reporting.

Typical titles include Marketing Manager.

Technical Marketing

Responsible for researching and documenting product and customer support/solution needs. Engages in research efforts that entails the early phases of new product/concept development. Represents the customer in product design to ensure future product usability, reparability and supportability. Conducts customer interviews, focus groups and surveys to gather customer needs, likes and dislikes. Also engages in value analysis/engineering to eliminate product features that are unnecessary or not valued by customers. Develops product support programs and application plans. Typically serves as an interface between R&D teams and product end users.

Typical titles include Technical Marketing Manager.

Marketing Communications

Responsible for developing and implementing marketing communications activities directed at media as well as industry, shareholders and employees. Manages marketing communication activities such as advertising, sales promotion, public relations exhibits and trade exhibitions. Coordinates and supports the distribution of both internal and external marketing materials to achieve high level of brand/product awareness and effective dissemination of organization’s announcements. Ensures that key strategic messages are communicated effectively and consistently to target audience. Develops short-term and long-term plans and budgets for marketing campaigns. Evaluates and measures the success of each campaign program and ensures programs are consistent with brand strategy.

Typical titles include Brand & Communications Manager, Campaign Executive.

Market Research

Responsible for designing, conducting and managing market research studies in regard to the organisation’s current and proposed products/services. Determines the demand for products and services offered by the organization through market research and analysis of sales records. Projects market potential and estimates market penetration. Forecasts future trends and market characteristics for new products. Analyzes & interprets collected data, prepares reports and provides recommendations to management with predictions of future market conditions.

Typical titles include Market Research Manager, Market Intelligence Analyst, Customer Insights Analyst.



Marketing Function / Sub-function Descriptions

Telemarketing

Responsible for generating sales leads via telephone. Tele-markets organization’s products/services to existing/new customers through cold calls. Explains features of products or services to customers, and handles customers’ enquiries. Persuades potential customers to purchase a product/service and if required, schedules customers’ appointment to meet up with sales representatives. Obtains customer information such as names, address as well as reactions of purchasing prospects. Ensures data quality by entering accurate information into the system.

Typical titles include Telemarketers, Telesales Representatives.

Product Marketing

Responsible for defining and articulating the organization’s product vision. Defines and develops marketing strategies for specific product line(s) to drive market adoption and achieve desired revenue and profitability objectives. Possesses technical and business skills to drive product positioning, product launches, product segmentation and enhancements throughout the product lifecycle. Works with sales team in communicating the value proposition of products and to facilitate and support the sales process. Works with the marketing communications team to provide content for product releases, analyst relations, tradeshow and speaking opportunities.

Typical titles include Brand/Product Management Specialist.

Channel Marketing

Responsible for marketing activities directed at sales channels and partners. Drives joint partner/channel sales opportunities to achieve desired revenue and profitability objectives. Works directly with distributors, resellers and/or sales representatives to develop and execute channel marketing programs. Focuses on identifying distribution channels and promotional programs. Helps in the roll out of industry campaigns by partners, driving partners to create their own marketing campaigns and mentoring partners’ marketing teams. May co-ordinate channel trade shows and in-store events. Works with sales, marketing and PR teams to maintain cohesive marketing campaigns and promotions. Analyses and tracks programs to evaluate effectiveness.

Typical titles include Channel Development Manager.



Marketing

Career Level Position Title Code Marketing Common Duties and Responsibilities

M4 Marketing Senior Manager

16.101.34 Highly experienced in marketing management. In addition to the day-to-day managerial function, strategic and policy development that has medium term consequences on the operation of the function and perhaps impacts elements of organisation performance. Responsible for proposing, developing and implementing marketing plans, research on and develop pricing policy, recommend sales channels, responsible for product promotion, work with other business partners (eg. production, sales, research and development) to deliver business results.

M3 Marketing Manager 16.101.33 Manages the marketing function. Responsible for proposing, developing and implementing marketing plans, research on and develop pricing policy, recommend sales channels, responsible for product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M2 Marketing Supervisor 16.104.32 Supervises a team of marketing professionals. Assist in proposal, development and implementation of marketing plans, research on and develop pricing policy, assess sales channels, assist with product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M1 Marketing Team Leader

16.104.31 Supervises a team of marketing Para-professionals (marketing assistants). Assist in proposal, development and implementation of marketing plans, research on and develop pricing policy, assess sales channels, assist with product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

I5 Marketing Specialist – Expert

16.102.25 Recognised for the highest level of technical expertise in developing, planning, scheduling and executing marketing programs, including product promotion, sales channels and pricing.

I4 Marketing Specialist 16.102.24 Applies highly developed specialist knowledge and skills in developing, planning, scheduling and executing marketing programs, including product promotion, sales channels and pricing.

I3 Marketing Executive – Senior

16.102.23 Well developed, advanced knowledge and skills for developing, scheduling and executing marketing programs, including product promotion, sales channels and pricing.

I2 Marketing Executive – Experienced

16.103.22 Responsible for assisting in the developing and implementing marketing plan. Maintain sales and marketing statistics, responsible for meeting sales target for specific product lines. May also perform customer service and handle some parts of the marketing/promotion activities.

I1 Marketing Executive – Entry

16.106.21

Under direct supervision; Involve as a team member in developing and marketing plan. Compile and maintain sales and marketing statistics, responsible for meeting sales target for specific product lines. May also perform customer service and handle simple part o f the marketing/promotion activities.

P3 Marketing Assistant – Senior

16.107.13 Under general supervision, responsible for preparing proposal, presentation and communication materials. Update records and maintain proper filing systems. Coordinates the distribution of internal and external marketing literature. Clerical in nature.

P2 Marketing Assistant – Experienced

16.107.12 Under general supervision, provide administrative support to marketing specialists and manager. Assist in preparation of proposal, presentation and communication materials. Update records and maintain proper filing systems. Coordinates the distribution of internal and external marketing literature. Clerical in nature.

P1 Marketing Assistant – Entry

16.108.11 Entry position. Provide administrative support to marketing specialists & manager, update databases, handle simple promotion activities and liaise with vendors.



Technical Marketing

Career Level Position Title Code Technical Marketing Common Duties and Responsibilities

M5 Head of Technical Marketing

16.165.35 Lead the Technical Marketing department; direct marketing strategy on product positioning, market penetration and pricing. Is also responsible to establish the medium and long range planning process and the new business programs if any. Develops, communicates and implements the strategic direction of the Technical Marketing operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global function head.

M4 Technical Marketing Senior Manager

16.161.34 Highly experienced in Technical Marketing management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the sub-function. Responsible for proposing, developing and implementing marketing plans, research on and develop pricing policy, recommend sales channels, responsible for product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M3 Technical Marketing Manager

16.161.33 Manages the Technical Marketing function. Responsible for proposing, developing and implementing marketing plans, research on and develop pricing policy, recommend sales channels, responsible for product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M2 Technical Marketing Supervisor

16.164.32 Supervises a team of Technical Marketing professionals. Assist in proposal, development and implementation of marketing plans, research on and develop pricing policy, assess sales channels, assist with product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M1 Technical Marketing Team Leader

16.164.31 Supervises a team of Technical Marketing Para-professionals. Assist in proposal, development and implementation of marketing plans, research on and develop pricing policy, assess sales channels, assist with product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

I6 Technical Marketing Executive – Preeminent

16.162.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Technical Marketing. Speaks at national and international forums. Keeps up-to-date on product changes, evolution in designs and features and customer needs. Leads and guide the effective interface between company product development teams and go to market plans through development of effective technical marketing support and programs for clients.

I5 Technical Marketing Specialist – Expert

16.162.25 Recognised for the highest level of technical expertise in designing, planning, scheduling and executing Technical Marketing programs, including product promotion, sales channels and pricing.

I4 Technical Marketing Specialist

16.162.24 Applies highly developed specialist knowledge and skills in developing, planning, scheduling and executing Technical Marketing programs, including product promotion, sales channels and pricing.

I3 Technical Marketing Executive – Senior

16.162.23 Well developed, advanced knowledge and skills for developing, scheduling and executing Technical Marketing programs, including product promotion, sales channels and pricing.

I2 Technical Marketing Executive – Experienced

16.163.22 Responsible for assisting in the developing and implementing Technical Marketing plan. Maintain sales and marketing statistics, responsible for meeting sales target for specific product lines. May also perform customer service.

I1 Technical Marketing Executive – Entry

16.166.21 Entry position. Work under direct supervision in compiling and maintaining sales and marketing statistics, responsible for meeting sales target for specific product lines. May also perform customer service.



Marketing Communications

Career Level Position Title Code Marketing Communications Common Duties and Responsibilities

M5 Head of Marketing Communications

16.120.35 Direct the Marketing Communication sub-function to acquire competitive marketing intelligence for strategic marketing. Provide the highest level of leadership on issues relating to advertising, sales promotion, PR exhibits and trade exhibitions.

M4 Marketing Communications Senior Manager

16.121.34 Highly experienced in the management of marketing communications. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for the Marketing Communication team; direct market research to acquire competitive marketing intelligence for strategic marketing communication planning to support business/ marketing plans; manage advertising, sales promotion, PR exhibits, trade exhibition to champion marketing programs.

M3 Marketing Communications Manager

16.121.33 Manages the Marketing Communication team; direct market research to acquire competitive marketing intelligence for strategic marketing communication planning to support business/ marketing plans; manage advertising, sales promotion, PR exhibits, trade exhibition to champion marketing programs.

M2 Marketing Communications Supervisor

16.126.32 Supervises a team of marketing communications consultants. Assist in undertaking marketing communication projects to support business/ marketing plans.

I5 Senior Marketing Communications Expert

16.122.25 Recognised for the highest level of technical expertise in designing, planning and executing critical marketing programs, including multiple events such as direct mails, telemarketing, seminars, trade shows; consult sales management on their needs and offer creative ideas; establish systems for lead tracking, marketing databases, cost analyses, market analyses and other marketing analyses.

I4 Senior Marketing Communications Specialist

16.122.24 Applies highly developed specialist knowledge and skills in designing, planning, scheduling and executing important marketing programs, including multiple events such as direct mails, telemarketing, seminars, trade shows; consult sales management on their needs and offer creative ideas; establish systems for lead tracking, marketing databases, cost analyses, market analyses and other marketing analyses.

I3 Marketing Communications Consultant – Senior

16.123.23 Well developed, advanced knowledge and skills for developing and coordinating marketing programs such as direct mails, telemarketing, seminars, trade shows; maintain marketing database, undertake marketing analyses; liaise with vendors and agencies to support marketing events.

I2 Marketing Communications Consultant - Experienced

16.124.22 Development and implementation a range of marketing programs such as direct mails, telemarketing, seminars, trade shows; maintain marketing database and undertaking marketing analyses

I1 Marketing Communications Consultant - Entry

16.124.21 Contribute to the development and implementation of marketing programs such as direct mails, telemarketing, seminars, trade shows; maintain marketing database and undertaking marketing analyses



Market Research

Career Level Position Title Code Market Research Common Duties and Responsibilities

M5 Head of Market Research

16.110.35 Direct the market research sub-function. Oversee the operations and strategic planning of the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns.

M4 Market Research - Senior Manager

16.111.34 Highly experienced in the market research management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the sub-function. Assist in overseeing the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns.

M3 Market Research - Manager

16.112.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that helps with the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns.

M2 Market Research - Supervisor

16.113.32 Responsible for the day-to-day operations of a team of representatives that helps with the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns. Plans, directs, supervises and evaluates work flow. May monitor performance of staff members and make hiring decisions and conduct performance appraisals. Typically serves as first line supervisor.

M1 Market Research - Team Leader

16.113.31 Responsible for the day-to-day operations of a team of assistants (Para-Professional level) that helps with the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns. Plans, directs, supervises and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. May monitor performance of staff according to established monitoring standards.

I6 Market Research Executive - Preeminent

16.114.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Market Research. Speaks at national and international forums. Identifies advances and developments in market research techniques and recommends changes to improve accuracy/efficiency in research forecast and market characteristics for new products.

I5 Market Research Executive - Expert

16.114.25 Recognised for the highest level of technical expertise in the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns. Requires extensive knowledge and understanding of the business and industry requirements and may require advanced problem-solving and/or sophisticated ideas.

I4 Market Research Executive - Specialist

16.114.24 Applies highly developed specialist knowledge and skills in the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns. Requires extensive knowledge and understanding of the business and industry requirements and may require advanced problem-solving and/or sophisticated ideas.

I3 Market Research Executive - Senior

16.115.23 Well developed, advanced knowledge and skills in the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns. Requires extensive knowledge and understanding of the business and industry requirements and may require advanced problem-solving and/or sophisticated ideas. May mentor junior staff in the day-to-day operations.



Career Level Position Title Code Market Research Common Duties and Responsibilities

I2 Market Research Executive - Experienced

16.116.22 Second level professional business analyst position. Experience in the field and works independently in the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns. Handles situations which may require broad research according to business needs. Requires broad knowledge and understanding of the business and industry requirements.

I1 Market Research Executive - Entry

16.117.21 First level project business analyst position representing the most common entry point into the organisation. Works under close supervision to acquire skills and knowledge in the designing, conducting and managing market research studies regarding the organisation’s existing and proposed products and services. Activities would include researching potential demand and market characteristics for new products; collecting, analysing and interpreting data; preparing reports and recommendations; forecasting consumer trends; and evaluating the effectiveness of campaigns. Handles simple, less complex situations which may require general research according to business needs.

P3 Market Research Assistant - Senior

16.118.13 Under general supervision, responsible for assisting in the market research studies regarding the organisation’s existing and proposed products and services. Activities would include collecting, analysing, interpreting data and preparing reports.

P2 Market Research Assistant - Experienced

16.118.12 Under direct supervision, responsible for assisting in the market research studies regarding the organisation’s existing and proposed products and services. Activities would include collecting, analysing, interpreting data and preparing reports.

P1 Market Research Assistant - Entry

16.118.11 Under close supervision, responsible for assisting in the market research studies regarding the organisation’s existing and proposed products and services. Activities would include collecting, analysing, interpreting data and preparing reports.



Tele-Marketing

Career Level Position Title Code Tele-Marketing Common Duties and Responsibilities

M5 Head of Telemarketing 16.130.35 Direct the tele-marketing sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Telemarketing - Senior Manager

16.131.34 Highly experienced in tele-marketing management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Develops and monitors policies and procedures, operating structure and information flow. May develop business plan for team/group operations including budget development.

M3 Telemarketing - Manager

16.132.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that receive and place telephone calls with the assistance of a computerised system. Develops and monitors and procedures, operating structure and information flow. May develop business plan for team/group operations including budget development. Ensure work activities meet operational requirements. Approves personnel activities concerning hiring, training/development and evaluation of staff performance.

M2 Telemarketing - Supervisor

16.133.32 Responsible for the day-to-day operations of a team of representatives that receive and place telephone calls with the assistance of a computerised system. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognises and recommends operational improvements. Responsible for the day-to-day application of organisational policies and procedures. May monitor performance of staff members. May make hiring decisions and conduct performance appraisals.

M1 Telemarketing - Team Leader

16.133.31 Responsible for the day-to-day operations of a team of telemarketing assistants that receive and place telephone calls with the assistance of a computerised system. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognises and recommends operational improvements. Monitor performance of staff members according to established monitoring standards.

I5 Telemarketing Executive - Expert

16.134.25 Recognised for the highest level of technical expertise in tele-marketing, usually handle key segment/accounts. Handles situations which may require adaptation of response or extensive research according to customer response. Requires extensive knowledge of the organisation, products and/or services. May require advanced problem solving and/or sophisticated sales techniques. Expected to assess customer needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications

I4 Telemarketing Executive - Specialist

16.134.24 Applies highly developed specialist knowledge and skills in tele-marketing. Handles situations which may require adaptation of response or extensive research according to customer response. Requires extensive knowledge of the organisation, products and/or services. May require advanced problem solving and/or sophisticated tele-marketing techniques. Expected to assess customer needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I3 Telemarketing Executive - Senior

16.135.23 Responsible to generate sales leads. Receives and places telephone calls which are non-routine and require deviation from standard screens, scripts and procedures with the assistance of a computerised system. Handles situations which may require adaptation of response or extensive research according to customer response. May answer inquiries and is responsible to do tele-market to existing / new customers. Requires extensive knowledge of the organisation, products and/or services. May assess needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I2 Telemarketing Executive - Experienced

16.136.22 Responsible to generate sales leads. Receives and places telephone calls which are predominantly and routine, but may require deviation from standard screens, scripts and procedures with the assistance of a computerised system. May answer inquiries and is responsible to do tele-market to existing / new customers. Requires general knowledge of the organisation, products and/or services. May assess needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I1 Telemarketing Executive - Entry

16.137.21 Responsible to generate sales leads. Receives and places telephone calls which are basic and routine with the assistance of a computerised system. May answer inquiries and is responsible to do tele-market to existing / new customers. Limited knowledge of the organisation, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Requires ability to navigate a computerised data entry system or other relevant applications.

P3 Telemarketing Assistant - Senior

16.138.13 Under general supervision, responsible for generating sales leads. They help to ensure data quality by entering accurate information into the system and/or filing. Keeps daily record of calls and information requests sent. May provide assistance to sales representatives in support of field sales activities (e.g., providing prospective contact information).



Career Level Position Title Code Tele-Marketing Common Duties and Responsibilities

P2 Telemarketing Assistant - Experienced

16.138.12 Under direct supervision, responsible for generating sales leads. They help to ensure data quality by entering accurate information into the system and/or filing. Keeps daily record of calls and information requests sent. May provide assistance to sales representatives in support of field sales activities (e.g., providing prospective contact information).

P1 Telemarketing Assistant - Entry

16.138.11 Under close supervision, responsible for generating leads for indoor sales. They help to ensure data quality by entering accurate information into the system and/or filing. Keeps daily record of calls and information requests sent. May provide assistance to sales representatives in support of field sales activities (e.g., providing prospective contact information).



Product Marketing

Career Level Position Title Code Product Marketing Common Duties and Responsibilities

M5 Head of Product Marketing

16.140.35 Lead the Product Marketing department; responsible for defining and articulating product vision. Develops, communicates and implements the strategic direction of the Product Marketing operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the marketing head, general manager or global function head.

M4 Product Marketing - Senior Manager

16.141.34 Highly experienced in Product Marketing management. This role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the sub-function. Responsible for proposing, developing and implementing product marketing plans, responsible for product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M3 Product Marketing - Manager

16.142.33 Manages the Product Marketing function. Responsible for proposing, developing and implementing product marketing plans, responsible for product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results. Approves personnel activities concerning hiring, training/development and evaluation of staff performance.

M2 Product Marketing - Supervisor

16.143.32 Supervises a team of Product Marketing professionals. Assist in proposal, development and implementation of product marketing plans, assist with product promotion and work with other business partners (e. g. production, sales, research and development) to deliver business results.

M1 Product Marketing - Team Leader

16.143.31 Supervises a team of Product Marketing Para-professionals. May involve in coordinating product marketing events for the group. Assist in implementation of marketing plans and assist with product promotion to deliver business results.

I6 Product Marketing Executive – Preeminent

16.144.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Product Marketing. Envisions products and keeps up-to-date on changing needs and requirements of the industry. Leads and represent the company in launching new products into markets at trade shows and speaking opportunities.

I5 Product Marketing Executive - Expert

16.144.25 Recognised for the highest level of product expertise in designing, planning, scheduling and executing Product Marketing programs including product promotion. They would work with Sales to facilitate and support the sales process; with the marketing team to provide content for product releases, analyst relations, tradeshow and speaking opportunities.

I4 Product Marketing Executive - Specialist

16.144.24 Applies highly developed specialist knowledge and skills in developing, planning, scheduling and executing Product Marketing programs, including product promotion. They would work with Sales to facilitate and support the sales process; with the marketing team to provide content for product releases, analyst relations, tradeshow and speaking opportunities.

I3 Product Marketing Executive – Senior

16.145.23 Well developed, advanced knowledge and skills for developing, scheduling and executing Product Marketing programs, including product promotion and pricing. They would work with Sales to facilitate and support the sales process; with the marketing team to provide content for product releases, analyst relations, tradeshow and speaking opportunities.

I2 Product Marketing Executive - Experienced

16.146.22 Responsible for assisting in the developing and implementing Product Marketing plan. Maintain marketing statistics and involve in executing product marketing and launch plans.

I1 Product Marketing Executive - Entry

16.147.21 Entry position. Work under direct supervision in compiling and maintaining sales and marketing statistics. Involve in executing product marketing and launch plans.

P3 Product Marketing Assistant - Senior


P2 Product Marketing Assistant - Experienced

16.148.12 Under general supervision, provide administrative support to product marketing specialists and manager. Assist in preparation of proposal, presentation and communication materials. Update records and maintain proper filing systems. Coordinates the distribution of internal and external marketing literature. Clerical in nature.

P1 Product Marketing Assistant - Entry

16.148.11 Entry position. Provide administrative support to product marketing specialists and manager, update databases, handle simple promotion activities and liaise with vendors.



Channel Marketing

Career Level Position Title Code Channel Marketing Common Duties and Responsibilities

M5 Head of Channel Marketing

16.150.35 Lead the Channel Marketing department; responsible for marketing activities directed at channels and resellers, which in turn lead to the achievement of revenue, sales and profit targets for the business. Develops, communicates and implements the strategic direction of the Channel Marketing operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to the general manager or global function head.

M4 Channel Marketing - Senior Manager

16.151.34 Highly experienced in Channel Marketing management. In addition to the day-to-day managerial function, the role is responsible for marketing activities directed at channels and resellers, which in turn lead to the achievement of revenue, sales and profit targets for the business. This role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the sub-function. Responsible for proposing, developing and implementing marketing plans, research on and develop pricing policy, recommend sales channels, responsible for product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M3 Channel Marketing - Manager

16.152.33 Manages the Channel Marketing function. Responsible for marketing activities directed at channels and resellers, which in turn lead to the achievement of revenue, sales and profit targets for the business. May also responsible for proposing, developing and implementing channel marketing plans, research on and develop pricing policy, recommend sales channels, responsible for product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M2 Channel Marketing - Supervisor

16.153.32 Supervises a team of Channel Marketing professionals. Assist in proposal, development and implementation of channel marketing plans, research on and develop pricing policy, assess sales channels, assist with product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

M1 Channel Marketing - Team Leader

16.153.31 Supervises a team of Channel Marketing Para-professionals. Assist in proposal, development and implementation of marketing plans, research on and develop pricing policy, assess sales channels, assist with product promotion, work with other business partners (e. g. production, sales, research and development) to deliver business results.

I5 Channel Marketing Executive - Expert

16.154.25 Recognised for the highest level of technical expertise in designing, planning, scheduling and executing Channel Marketing programs, including product promotion, sales channels and pricing. Work directly with buyers and/or sales representatives to develop and execute channel marketing programs. Typically these roles will focus on identifying and helping in the roll out of industry campaigns by partners, driving partners to create their own marketing campaigns and mentoring to partners marketing teams. May co-ordinates channel trade shows and in-store events.

I4 Channel Marketing Executive - Specialist

16.154.24 Applies highly developed specialist knowledge and skills in developing, planning, scheduling and executing Channel Marketing programs, including product promotion, sales channels and pricing. Work directly with buyers and/or sales representatives to develop and execute channel marketing programs. Typically these roles will focus on identifying and helping in the roll out of industry campaigns by partners, driving partners to create their own marketing campaigns and mentoring to partners marketing teams. May co-ordinates channel trade shows and in-store events.

I3 Channel Marketing Executive - Senior

16.155.23 Well developed, advanced knowledge and skills for developing, scheduling and executing Channel Marketing programs, including product promotion, sales channels and pricing. Work directly with buyers and/or sales representatives to develop and execute channel marketing programs. Typically these roles will focus on identifying and helping in the roll out of industry campaigns by partners, driving partners to create their own marketing campaigns and mentoring to partners marketing teams. May co-ordinates channel trade shows and in-store events.

I2 Channel Marketing Executive - Experienced

16.156.22 Responsible for assisting in the developing and implementing Channel Marketing plan. Maintain sales and marketing statistics and track programs to evaluate effectiveness, responsible for meeting sales target for specific product lines. May also perform customer service.

I1 Channel Marketing Executive - Entry

16.157.21 Entry position. Work under direct supervision in compiling and maintaining sales and marketing statistics and track programs to evaluate effectiveness, responsible for meeting sales target for specific product lines.

P3 Channel Marketing Assistant - Senior


P2 Channel Marketing Assistant - Experienced

16.158.12 Under general supervision, provide administrative support to channel marketing specialists and manager. Assist in preparation of proposal, presentation and communication materials. Update records and maintain proper filing systems. Coordinates the distribution of internal and external marketing literature. Clerical in nature.



Career Level Position Title Code Channel Marketing Common Duties and Responsibilities

P1 Channel Marketing Assistant - Entry

16.158.11 Entry position. Provide administrative support to channel marketing specialists and manager, update databases, handle simple promotion activities and liaise with vendors.



Marketing Benchmark Position Grid

Marketing Benchmark Position Grid

Career Level Marketing Technical Marketing Marketing Communications Market Research

M5 (refer to “Functional Management” function) 16.165.35 Head of Technical Marketing

16.120.35 Head of Marketing Comms.

16.110.35 Head of Market Research

M4 16.101.34 Marketing - Senior Manager

16.161.34 Technical Marketing - Senior Manager

16.121.34 Marketing Comm. - Senior Manager

16.111.34 Market Research - Senior Manager

M3 16.101.33 Marketing - Manager

16.161.33 Technical Marketing - Manager

16.121.33 Marketing Comm. - Manager

16.112.33 Market Research - Manager

M2 16.104.32 Marketing - Supervisor

16.164.32 Technical Marketing - Supervisor

16.126.32 Marketing Comm. - Supervisor

16.113.32 Market Research - Supervisor

M1 16.104.31 Marketing - Team Leader

16.164.31 Technical Marketing - Team Leader N/A 16.113.31

Market Research - Team Leader

I6 N/A 16.162.26 Technical Marketing Executive – Preeminent N/A 16.114.26

Market Research Executive - Preeminent

I5 16.102.25 Marketing Specialist - Expert

16.162.25 Technical Marketing Specialist - Expert

16.122.25 Sr. Marketing Comm. Expert

16.114.25 Market Research Executive - Expert

I4 16.102.24 Marketing Specialist

16.162.24 Technical Marketing Specialist

16.122.24 Sr. Marketing Comm. Specialist

16.114.24 Market Research Executive - Specialist

I3 16.102.23 Marketing Executive - Senior

16.162.23 Technical Marketing Executive – Senior

16.123.23 Marketing Comm. Consultant - Snr

16.115.23 Market Research Executive - Senior

I2 16.103.22 Marketing Executive - Experienced

16.163.22 Technical Marketing Executive – Experienced

16.124.22 Marketing Comm. Consultant - Experienced

16.116.22 Market Research Executive - Experienced

I1 16.106.21 Marketing Executive - Entry

16.166.21 Technical Marketing Executive - Entry

16.124.21 Marketing Comm. Consultant - Entry

16.117.21 Market Research Executive - Entry

P3 16.107.13 Marketing Assistant - Senior N/A N/A 16.118.13

Market Research Assistant - Senior

P2 16.107.12 Marketing Assistant - Experienced N/A N/A 16.118.12

Market Research Assistant - Experienced

P1 16.108.11 Marketing Assistant - Entry N/A N/A 16.118.11

Market Research Assistant – Entry



Marketing Position Grid

Career Level Telemarketing Product Marketing Channel Marketing

M5 16.130.35 Head of Telemarketing

16.140.35 Head of Product Marketing

16.150.35 Head of Channel Marketing

M4 16.131.34 Telemarketing - Senior Manager

16.141.34 Product Marketing - Senior Manager

16.151.34 Channel Marketing - Senior Manager

M3 16.132.33 Telemarketing - Manager

16.142.33 Product Marketing - Manager

16.152.33 Channel Marketing - Manager

M2 16.133.32 Telemarketing - Supervisor

16.143.32 Product Marketing - Supervisor

16.153.32 Channel Marketing - Supervisor

M1 16.133.31 Telemarketing - Team Leader

16.143.31 Product Marketing - Team Leader

16.153.31 Channel Marketing - Team Leader

I6 N/A 16.144.26 Product Marketing Executive - Preeminent N/A

I5 16.134.25 Telemarketing Executive - Expert

16.144.25 Product Marketing Executive - Expert

16.154.25 Channel Marketing Executive - Expert

I4 16.134.24 Telemarketing Executive - Specialist

16.144.24 Product Marketing Executive - Specialist

16.154.24 Channel Marketing Executive - Specialist

I3 16.135.23 Telemarketing Executive - Senior

16.145.23 Product Marketing Executive - Senior

16.155.23 Channel Marketing Executive - Senior

I2 16.136.22 Telemarketing Executive - Experienced

16.146.22 Product Marketing Executive - Experienced

16.156.22 Channel Marketing Executive - Experienced

I1 16.137.21 Telemarketing Executive - Entry

16.147.21 Product Marketing Executive - Entry

16.157.21 Channel Marketing Executive - Entry

P3 16.138.13 Telemarketing Assistant - Senior

16.148.13 Product Marketing Assistant - Senior

16.158.13 Channel Marketing Assistant - Senior

P2 16.138.12 Telemarketing Assistant - Experienced

16.148.12 Product Marketing Assistant - Experienced

16.158.12 Channel Marketing Assistant - Experienced

P1 16.138.11 Telemarketing Assistant - Entry

16.148.11 Product Marketing Assistant - Entry

16.158.11 Channel Marketing Assistant - Entry



POST SALES (CUSTOMER) SUPPORT

Post Sales (Customer) Support Function / Sub-function Descriptions

Customer Service (Non-Technical) Specialists

Responsible for providing post sales support to clients which focuses on non-technical customer issues such as billing, warranty and product information. Provides timely and accurate information to incoming enquires from clients, usually via phone, email, online chat or facsimile. Documents and solves customer issues/requests in accordance to established procedures, and if required, redirects queries to appropriate personnel. Escalates key product/service issues or opportunities to appropriate functions (e.g. technical support, engineering teams etc.). Typically handles inbound enquiries.

Typical titles include Customer Care Representative, Customer Support Representative.


Responsible for providing remote post sales support to clients which includes first and second level technical assistance, usually via phone, email, online chat or facsimile. Uses technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Refers and follow ups with clients whose issues are not closed or solved on initial/first call. Documents and maintains records of problem and resolution information. Escalates recurring issues to relevant engineering teams. May focus on a specific product line or product suite.Bottom of Form

Note: This Sub-function appears in both Post Sales (Customer) Support and Call Centre functions. They are the same benchmark and the purpose is to cater for different organisation structures among participants. The input provided under the Call Centre will be combined with the input under the Post Sales (Customer) Support function and shown in the function for the market data.

Typical titles include CS / SOPs (Standard Operating Procedures) Network Technology Support Representative, Product Support Representative.

Technical Support (Field) Engineering

Responsible for providing technical expertise/support in assisting clients with installations, maintenance, upgrades and repairs. This specific group tends to be at on-site/field and not handle queries remotely via phone/emails. Serves as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnoses, troubleshoots and resolves technical/service issues. May instruct clients on the proper usage and operation of equipment. Documents and maintains clients’ service logs. Prepares reports for product failure analysis and serviceability issues, and escalates to relevant engineering teams.

Typical titles include Customer Service Engineer (CSE), Field Service/Support Engineer.

Customer Service Operations - Pre/Post Sales

Responsible for providing pre-sales and/or post-sales client services. Acts as liaison between customers/distributors and sales representatives to resolve enquiries and pursue sales efforts. Engages in fast turn-around time for price quotations, administrative solutions, sales orders, delivery status, returns and repairs etc. Maintains positive customer satisfaction and relationships. Typically handles both inbound and outbound enquiries.

Typical titles include Customer Service Representative.



Customer Service (Non-Technical) Specialists

Career Level Position Title Code Customer Service (Non-Technical) Specialists Common Duties and Responsibilities

M4 Customer Service (Non-Technical) Senior Manager

16.521.34 Highly experienced in customer service management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for providing after-sales non-technical support to meet user requirements according to terms of contracts. Leads a team of customer service officers.

M3 Customer Service (Non-Technical) Manager

16.521.33 Manages the customer service function. Responsible for providing after-sales non-technical support to meet user requirements according to terms of contracts.

M2 Customer Service (Non-Technical) Supervisor

86.419.32 Responsible for providing after-sales non-technical support to meet user requirements according to terms of contracts. Assists in the implementation of work allocation and rosters. Supervises a team of customer service consultants.

M1 Customer Service (Non-Technical) Team Leader

86.419.31 Supervise a team of Para-professional customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to terms of contracts. Mainly in the implementation of work allocation and rosters for the Para-professional group.

I5 Customer Service (Non-Technical) Consultant - Expert

16.524.25

Exceptionally skilled in applying established professional and administrative disciplines. Knowledge would typically be acquired through many years of work or coaching from senior specialist staff and exposure to the most complex issues. The position required to have the capability of making breakthrough's in thought, theory or practice that has the impact of delivering innovation that creates competitive advantage for your organisation.

I4 Customer Service (Non-Technical) Consultant - Specialist

16.524.24 Applies highly developed specialist knowledge and skills in non-technical support. Fully proficient in applying established professional and administrative disciplines to complicated problems and issues encountered. Knowledge would typically be acquired from numerous years of work or coaching from senior specialist staff and exposure to unusual and challenging technical problems. Plan and commit delivery schedules in accordance to customers’ forecast requirements. Stay abreast with changes and development of customer needs and wants.

I3 Customer Service (Non-Technical) Consultant - Senior

16.524.23 Well developed, advanced knowledge and skills for non-technical support which include supports phone/online staff by providing assistance in complex customer inquiries concerning organisational products or services. Responding to the most complex customer inquiries regarding customer accounts and billing. Interprets customer requests and determines appropriate course of action. Conducts research to resolve problems.

I2 Customer Service (Non-Technical) Consultant - Experienced

16.524.22

Second level of professional non-technical support which include supports phone/online staff by providing assistance in escalated customer inquiries concerning organisational products or services. Provides information when responding to complex customer inquiries regarding customer accounts and billing. Typically requires in-depth knowledge of multiple products/services and one to three years of related experience. Maintain and update customer account profiles.

I1 Customer Service (Non-Technical) Consultant - Entry

16.523.21 Entry position level. Supports phone/online staff by providing assistance in escalated customer inquiries concerning organisational products or services. Respond to quotation request, ensure pricing, lead-time, terms and conditions are compliant with company’s policies.

P3 Sr. Customer Service (Non-Technical) Officer

16.522.13 High experience in providing detailed non-technical advice or services to clients on complicated issues. Responsible for customer support and after-sales services.

P2 Customer Service (Non-Technical) Officer

16.526.12 Provide non-technical advice or services to clients. Coordinates customer service activities. Assist in maintenance and reporting of customer service statistics.

P1 Customer Service (Non-Technical) Assistant

16.528.11 Provide clerical or administrative support to customer service officer such as filing and documentation of after sales service records, processing and typing of documents.




Career Level Position Title Code Technical Support (Remote) Specialists Common Duties and Responsibilities

M5 Head of Technical Support (Remote)

86.515.35 This position leads the technical support sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the impact of the operation.

M4 Technical Support (Remote) - Senior Manager

86.515.34 Highly experienced in technical support management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. This position manages a technical support group of one or more teams which in turn could comprise a combination of technical and administrative staff. The manager's focus is on budget accountability and career development of others, medium-term planning.

M3 Technical Support (Remote) - Manager

86.515.33 This position manages a technical support group of one or more teams which in turn could comprise a combination of technical and administrative staff. The manager's focus is on budget accountability and career development of others, medium-term planning.

M2 Technical Support (Remote) - Supervisor

86.519.32 This position typically provides second level supervision to a technical support team that could comprise professional technical staff. The team leader's focus is on mentoring, coordination and possible resolution of more complex events.

M1 Technical Support (Remote) - Team Leader

86.519.31 This position typically provides first level supervision to a Para-professional technical support team. The team leader's focus is on mentoring, coordination and possible resolution of more complex events.

I5 Technical Support (Remote) - Expert

86.527.25 Recognised for the highest level of technical expertise in technical support. Exceptionally skilled in applying established professional, technical and administrative disciplines. Knowledge would typically be acquired through many years of work or coaching from senior specialist staff and exposure to the most complex issues. At this level, the incumbent would be capable of instructing tech staff and reviewing the quality of the work or advice provided by these roles.

I4 Technical Support (Remote) – Specialist

86.527.24 Applies highly developed specialist knowledge and skills in technical support. Fully proficient in applying established professional, technical and administrative disciplines to complicated problems and issues encountered. Knowledge would typically be acquired from numerous years of work or coaching from senior specialist staff and exposure to unusual and challenging technical problems. At this level, the incumbent would be expected to be capable of instructing technical staff and reviewing the quality of the work or advice provided by these roles.

I3 Technical Support (Remote) - Senior

86.527.23 Advanced knowledge and skills for technical support. Fully proficient in applying established professional, technical and administrative disciplines. Knowledge would typically be acquired from several years of work or coaching from senior specialist staff. At this level, the incumbent would be expected to be capable of instructing technical staff and reviewing the quality of the work or advice provided by these roles.

I2 Technical Support (Remote) - Experienced

86.528.22 Second level technical support position. Works under limited supervision. Applies and uses knowledge of subject matter. Requires the capacity to understand specific client needs or technical requirements in order to resolve or escalate technical problems.

I1 Technical Support (Remote) - Entry

86.529.21 First level technical support role representing the most common entry point into the organisation. Works under close supervision to perform routine activities, generally in a support/contact centre environment.

P3 Technical Support (Remote) Officer III

86.526.13 High experience in providing detailed technical advice or services to clients on complicated issues. Responsible for customer support and after-sales services.

P2 Technical Support (Remote) Officer II


P1 Technical Support (Remote) Officer I




Technical Support (Field) Engineering

Career Level Position Title Code Technical Support (Field) Engineering Common Duties and Responsibilities

M5 Head of Technical Support (Field) Engineering

16.660.35 Leads the technical support (Field) engineering sub-function. Provides pre-sales and/or post-sales technical support, including installation, testing and maintenance services to customers. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the function. Oversees the direction and guidance of teams within region or district in systems installation and repairs; monitor and control product performance goals, maintenance service agreement goals are met; ensure customer satisfaction.

M4 Technical Support (Field) - Senior Manager

16.661.34 Highly experienced in technical support (Field) engineering. In addition to the day -to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Direct and guide teams within region or district in systems installation and repairs; monitor and control product performance goals, maintenance e service agreement goals are met; ensure customer satisfaction.

M3 Technical Support (Field) - Manager

16.661.33 Manages the technical support (Field) engineering function within region or district in systems installation and repairs; monitor and control product performance goals, maintenance service agreement goals are met; ensure customer satisfaction.

M2 Technical Support (Field) - Supervisor

16.662.32 Supervise of technical support (Field) engineers. Assist in providing guidance to teams within region or district in systems installation and repairs; monitor and control product performance goals, maintenance service agreement goals are met; ensure customer satisfaction.

M1 Technical Support (Field) - Team Leader

16.662.31 Supervise of technical support (Field) technicians. Assist in providing guidance to teams within region or district in systems installation and repairs; monitor and control product performance goals, maintenance service agreement goals are met; ensure customer satisfaction.

I5 Technical Support (Field) - Expert

16.663.25 Recognised for the highest level of technical expertise in CE, in systems installation and repairs, liaise with customers on necessary logistics; undertake the most critical, complex and major systems installations and repairs, train customers on systems maintenance.

I4 Technical Support (Field) - Specialist

16.663.24 Applies highly developed specialist knowledge and skills in CE, in systems installation and repairs, liaise with customers on necessary logistics; undertake challenging and important systems installations and repairs, train customers on systems maintenance.

I3 Technical Support (Field) - Senior

16.663.23 Well developed, advanced knowledge and skills in CE, in systems installation and repairs, liaise with customers on necessary logistics; undertake difficult systems installations and repairs, train customers on systems maintenance.

I2 Technical Support (Field) - Experienced

16.665.22 Undertake systems installation and repairs, liaise with customers on necessary logistics; train customers on system maintenance.

I1 Technical Support (Field) - Entry

16.666.21 Entry position. Assist experienced CE Engineers. Work under close supervision.

P3 Technical Support (Field) Officer III

16.667.13 High experience in providing detailed technical services to clients on complicated issues. Responsible for customer support and after-sales services.

P2 Technical Support (Field) Officer II


P1 Technical Support (Field) Officer I




Customer Service Operations - Pre/Post Sales

Career Level Position Title Code Customer Service Operations - Pre/Post Sales Common Duties and Responsibilities

M5 Head of Customer Service (Ops)

16.525.35 Lead Customer Service Operation function. Responsible for setting up policies and procedures in the provision of support to clients consistent with contractual obligations. May also be responsible for developing and overseeing the implementation of support strategies as business revenue stream. Integrates the operations of all elements of non-technical, field and service centre support operations. Manages liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries.

M4 Customer Service Operations Manager – Senior Manager

16.551.34 Highly experienced in the management of the pre/post sales customer service operation. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function; of pre-sales and/or post-sales customer/distributor services, quotations, ensuring administrative solutions and consulting to benefit customers/distributors. Manages liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries.

M3 Customer Service Operations Manager

16.552.33 Manage the pre/post sales customer service operations. Including managing the provision of pre-sales and/or post-sales customer/distributor services, quotations, ensuring administrative solutions and consulting to benefit customers/distributors. Manages liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries. Responsible for policies, processes and systems in area of program or process ownership.

M2 Customer Service Operations Supervisor

16.552.32 Supervises the pre/post sales customer service operations sub-function to ensure effective provision of pre-sales and/or post-sales customer/distributor services and consulting to benefit customers/distributors. Manages liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries. Responsible for policies, processes and systems in area of program or process ownership.

M1 Customer Service Operations Team Leader

16.551.31 Supervises a team of customer service officers who provide pre-sales and/or post-sales customer/distributor services, timely quotations and information to benefit customers/distributors. Oversees the liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries. Responsible for implementing policies, processes and systems.

I5 Customer Service Operations Analyst – Expert

16.553.25 Recognised for the highest level of expertise in providing pre/post sales support. Exceptionally skilled in applying established professional and administrative disciplines. Knowledge would typically be acquired through many years of work or coaching from senior specialist staff and exposure to the most complex issues. At this level, the incumbent would be capable of instructing and reviewing the quality of the work or advice provided by these roles.

I4 Customer Service Operations Analyst – Specialist

16.553.24 Applies highly developed specialist knowledge and skills in pre/post sales support. Fully proficient in applying established professional and administrative disciplines to complicated problems and issues encountered. Knowledge would typically be acquired from numerous years of work or coaching from senior specialist staff and exposure to unusual and challenging problems. At this level, the incumbent would be expected to be capable of instructing and reviewing the quality of the work or advice provided by these roles.

I3 Customer Service Operations Analyst – Senior

16.554.23 Well developed, advanced knowledge and skills for pre/post sales support. Fully proficient in applying established professional, technical and administrative disciplines. Knowledge would typically be acquired from several years of work or coaching from senior specialist staff. At this level, the incumbent would be expected to be capable of instructing and reviewing the quality of the work or advice provided by these roles.

I2 Customer Service Operations Analyst –Experienced

16.554.22 Second level of professional customer service operations position. Significant experience in the field and works independently of their products and projects. Applies and uses in-depth knowledge of subject matter. Requires the capacity to understand specific client needs in order to apply well-developed skills or knowledge. Compile statistics and data related to customer service activities for management.

I1 Customer Service Operations Analyst –Entry

16.555.21 The entry level for professional customer service operations. Works under close supervision to acquire skills and knowledge; and performs routine activities. Assist in compiling statistics and data related to customer service activities for management.

P3 Pre/Post Sales Customer Service Officer – Senior

16.552.13 For the most important customers and most difficult issues, provide pre-sales and/or post-sales customer/distributor services, timely quotations and information to benefit customers/distributors. Act as a liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries. May coach others in technical/knowledge aspects of the role.



Career Level Position Title Code Customer Service Operations - Pre/Post Sales Common Duties and Responsibilities

P2 Pre/Post Sales Customer Service Officer – Experienced

16.556.12 Provide pre-sales and/or post-sales customer/distributor services, timely quotations and information to benefit customers/distributors. Act as a liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries.

P1 Pre/Post Sales Customer Service Officer – Entry

16.558.11 Entry level position. Provides pre-sales and/or post-sales customer/distributor services and acts as a liaison between customers/distributors and appropriate internal organisation to resolve customer/distributor inquiries.



Post Sales (Customer) Support Benchmark Position Grid


Career Level Customer Service (Non-Technical) Specialists Technical Support (Remote) Specialists Technical Support (Field) Engineering Customer Service Operations -

Pre/Post Sales

M5 (refer to “Functional Management” function) 86.515.35 Head of Technical Support (Remote)

16.660.35 Head of Technical Support (Field) Engineering

16.525.35 Head of Customer Service (Ops)

M4 16.521.34 Customer Service (Non-technical) - Senior Manager

86.515.34 Technical Support (Remote) - Senior Manager

16.661.34 Technical Support (Field) - Senior Manager

16.551.34 Customer Service Operations - Senior Manager

M3 16.521.33 Customer Service (Non-Technical) - Manager

86.515.33 Technical Support (Remote) - Manager

16.661.33 Technical Support (Field) - Manager

16.552.33 Customer Service Operations - Manager

M2 86.419.32 Customer Service (Non-Technical) - Supervisor

86.519.32 Technical Support (Remote) - Supervisor

16.662.32 Technical Support (Field) - Supervisor

16.552.32 Customer Service Operations - Supervisor

M1 86.419.31 Customer Service (Non-Technical) - Team Leader

86.519.31 Technical Support (Remote) - Team Leader

16.662.31 Technical Support (Field) - Team Leader

16.551.31 Customer Service Operations - Team Leader

I6 N/A N/A N/A N/A

I5 16.524.25 Customer Service (Non-Technical) Consultant - Expert

86.527.25 Technical Support (Remote) - Expert

16.663.25 Technical Support (Field) - Expert

16.553.25 Customer Service Operations Analyst - Expert

I4 16.524.24 Customer Service (Non-Technical) Consultant - Specialist

86.527.24 Technical Support (Remote) - Specialist

16.663.24 Technical Support (Field) - Specialist

16.553.24 Customer Service Operations Analyst - Specialist

I3 16.524.23 Customer Service (Non-Technical) Consultant - Senior

86.527.23 Technical Support (Remote) - Senior

16.663.23 Technical Support (Field) - Senior

16.554.23 Customer Service Operations Analyst - Senior

I2 16.524.22 Customer Service (Non-Technical) Consultant - Experienced

86.528.22 Technical Support (Remote) - Experienced

16.665.22 Technical Support (Field) - Experienced

16.554.22 Customer Service Operations Analyst - Experienced

I1 16.523.21 Customer Service (Non-Technical) Consultant - Entry

86.529.21 Technical Support (Remote) - Entry

16.666.21 Technical Support (Field) - Entry

16.555.21 Customer Service Operations Analyst - Entry

P3 16.522.13 Sr. Customer Service (Non-Technical) Officer

86.526.13 Technical Support (Remote) Officer III

16.667.13 Technical Support (Field) Officer III

16.552.13 Pre/Post Sales Customer Service Officer - Senior




Career Level Customer Service (Non-Technical) Specialists Technical Support (Remote) Specialists Technical Support (Field) Engineering Customer Service Operations -

Pre/Post Sales

P2 16.526.12 Customer Service (Non-Technical) Officer

86.526.12 Technical Support (Remote) Officer II

16.667.12 Technical Support (Field) Officer II

16.556.12 Pre/Post Sales Customer Service Officer - Experienced

P1 16.528.11 Customer Service (Non-Technical) Assistant

86.526.11 Technical Support (Remote) Officer I

16.667.11 Technical Support (Field) Officer I

16.558.11 Pre/Post Sales Customer Service Officer - Entry



PROGRAM / PROJECT MANAGEMENT

Program / Project Management Function / Sub-function Descriptions

Program / Project Management

Responsible for program/project management & execution of cross-functional and regional programs from initiation to completion. Determines program/project goals that support business objectives and strategies. Develops detailed project plans which include requirements, scope, deliverables, budget and schedules. Executes project and manages risks that affect the delivery of project outcomes. Monitors and ensures projects are completed within budget, schedules and quality standards. Implements process improvements to reduce development time and assists in the integration of complex business factors to develop and implement long-term strategic planning objectives. May require incumbents to have relevant project management qualifications. Note: If your company has Project Managers who focus primarily on managing consulting assignments and activities, these positions should not be matched to this Project Management sub-function. They should be matched to IT Consulting instead. Typical titles include Program/Project Managers, Internal Program Managers, Operations Non-Technical Program Managers.



Program / Project Management

Career Level Position Title Code Program / Project Management Common Duties and Responsibilities

M5 Head of Project Management

86.700.35 Leads the project management sub-function. Ensures project management skills and techniques are applied consistently throughout the organisation, delivering timely and quality outcomes. May assume project sponsorship for key projects and liaise with high level stakeholders. Oversees all business critical projects.

M4 Program Management - Senior Manager

86.710.34 Highly experienced in managing project management functions. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible to define and allocating project resources, performance reviews and post implementation evaluations. Take ownership of the successful implementation of all projects that collectively comprise a program. Manage the work of project managers.

M3 Program Management – Manager

86.710.33 Manages the project management function. Responsible for developing, prioritising and submitting project plans, budgets and methodologies across a range of key projects. Define project resources, performance reviews and post implementation evaluations. Take ownership of the successful implementation of all projects that collectively comprise a program. Manage the work of project managers.

M2 Program Management – Team Leader

86.724.32 Assist the managers to supervise the progress across a range of key projects. Define project resources, performance reviews and post implementation evaluations. Take ownership of the successful implementation of all projects that collectively comprise a program. Manage the work of project managers.

I6 Project Manager – Preeminent

86.724.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Program / Project Management. Speaks at national and international forums. Develops and identifies advances/opportunities in project management for timely delivery of projects and efficient use of resources. Advises the company on complex project management issues, and recommends and leads the adoption of new methodologies for more effective program/project management.

I5 Project Manager – Expert

86.725.25 Recognised for the highest level of technical expertise in project management, project planning, budgets and methodologies. Manages the most critical and complex projects. Defining project resources, performance reviews and post implementation evaluations. Take ownership of the successful implementation of the projects.

I4 Project Manager – Specialist

86.726.24 Applies highly developed specialist knowledge and skills in project management, project planning, budgets and methodologies. Manages the most important and challenging projects. Defines project resources, performance reviews and post implementation evaluations. Takes ownership of the successful implementation of the projects.

I3 Project Manager – Senior

86.727.23 Well developed, advanced knowledge and skills in project management, project planning, budgets and methodologies. Manages the large, difficult projects. Defines project resources, performance reviews and post implementation evaluations. Takes ownership of the successful implementation of the projects.

I2 Project Manager - Experienced

86.728.22 Experience in project management, project planning, budgets and methodologies. Manages a range of difficult projects. Defines project resources, performance reviews and post implementation evaluations. Takes ownership of the successful implementation of the projects.

I1 Project Scheduler 86.729.21 Responsible for the implementation of project management plans through the provision of project scheduling, monitoring, reporting and forecasting.



Program / Project Management Benchmark Position Grid

Program / Project Management Benchmark Position Grid

Career Level Program / Project Management

M5 86.700.35 Head of Project Management

M4 86.710.34 Program Management - Senior Manager

M3 86.710.33 Program Management - Manager

M2 86.724.32 Program Management - Team Leader

M1 N/A

I6 86.724.26 Project Manager - Preeminent

I5 86.725.25 Project Manager - Expert

I4 86.726.24 Project Manager - Specialist

I3 86.727.23 Project Manager - Senior

I2 86.728.22 Project Manager - Experienced

I1 86.729.21 Project Scheduler

P3 N/A

P2 N/A

P1 N/A



QUALITY

Quality Function / Sub-function Descriptions

Reliability / Failure Analysis

Responsible for identifying and analyzing component failures to improve product yield, quality and/or reliability. Conducts safety and reliability analysis of new and existing products and systems. Analyses failure reports and recommends corrective action to reduce failures and/or prevent reoccurrence of problems. May support new product transfer, start-up and automation.

Typical titles include Reliability Engineer, Failure Analysis Engineer.

Product Reliability#

Responsible for evaluating and overseeing the reliability of materials, properties and techniques used in product development, production and packaging. Develops new techniques and analytical tools to assure the early detection and identification of potential defects in products, processes and/or packaging. Establishes reliability standards and maintains summary reports on analysis. Proposes changes to drive quality improvement efforts on product reliability.

Typical titles include Product Review Engineer, Product Reliability Engineer.

Quality Assurance

Responsible for ensuring that services, products, processes and facilities are in compliance with organization’s QA standards, international standards and government regulations. Establishes quantitative measurements and techniques for measuring quality and drives improvements. Conducts process and product quality audit and documents inspection records. Requires understanding of external standards such as International Organization for Standardization (ISO) for quality in their industry field. Assists product development function in collating and analyzing product quality data and providing feedback.

Typical titles include Quality Manager, Quality Assurance Inspector, Senior Black Belt, Inspector (CQE).

Quality Engineering

Responsible for ensuring that the engineering aspect of quality assurance requirements for products and technologies are met. Develops, modifies, applies, and maintains procedures for reliability testing and debugging in collaboration with QA Management and other stakeholders. Evaluates the precision and accuracy of test results in terms of product qualifications. Responsible for qualitative and quantitative performance assessment of products and technologies.

Typical titles include QA Engineer, Design Assurance Engineer

Laboratory

Responsible for performing various testing procedures in a laboratory environment for quality assurance. Duties usually consist of making measurements, performing several routine quantitative and qualitative analytical tests, performing calculations & determinations on tests and evaluating physical/chemical characteristics. Familiar with the use of standard and industry specific specialized laboratory equipment. Analyses test results and experiments to ensure conformity to physical and/or chemical specifications. Maintains records of analysis and tests.

Typical titles include Laboratory Engineer.





Environment, Health and Safety

Responsible for ensuring that environmental, health and safety standards are met in all areas of the organisation. Develops and implements policies and practices to identify and mitigate hazardous conditions. Conducts training for personnel on environment, health & safety issues, and ensures compliance as per international/ industry standards, government regulations/standards. Performs regular inspections of work environment, facilities and equipment to identify any health or safety hazards and recommends corrective actions. Maintains records, investigate accidents and injuries.

Typical titles include Safety Engineer.

Occupational Health Nurse

Responsible for providing health services and programs to the organization’s employees on company premises. Performs basic medical care functions and medical screening examinations such as screening, emergency care and referral. Assesses factors at workplace, if any, causing sickness and implements & administers healthcare programs that enhance employees’ wellness through disease and accident prevention. Manages a medical recordkeeping system, including employee health records, medical leave of absence etc. and ensures confidentiality of this data.

Typical title includes Industrial Nurse.

Regulatory Compliance Engineering

Responsible for the regulatory compliance, delivery and administration of regulatory services to ensure the issues of risk, governance and corporate planning, product development within the business are aligned to regulatory bodies and corporate standards. Files necessary notification, applications for approval for regulated products from governmental and international agencies. Maintains current knowledge of existing and emerging regulations and standards. Develops procedures and controls to ensure organizational compliance with these standards. Communicates regulatory rules or changes through corporate policies and procedures.

Typical title includes Regulatory Engineering Advisor/Consultant.

Packaging Engineering

Responsible for package design, concepts, development and sustained support for completed units. Conducts tests and research on basic materials and properties utilized in packaging. Establishes material specifications for contract assemblers and raw material vendors and interfaces with Quality Assurance. Coordinates detailed design development with 3rd party packaging suppliers including schedule, samples, documentation and design approval. Evaluates packaging designs against performance, material cost, freight costs and factory processes.

Typical title includes Packaging Engineer.




Test Engineering**

Responsible for testing standard and/or custom products/devices/hardware to assess their performance and reliability. Ensures products/devices are designed and implemented in accordance to established quality standards and specifications. Serves as a primary source for problem identification and improvement. Selects testing specifications for new/existing products/devices and ensures testing procedures are in compliance to industry standards. Documents procedures for all phases of testing and test results. Improves and automates the test methodology.

Note: Use this sub-function if the company does not distinguish positions between the Applications Development, Manufacturing, Telecommunications/Network, Interactive & Digital Media functions.

Typical titles include Test Engineer.

Process Quality

Responsible for setting up, facilitating, implementing and evaluating processes for business operations (eg. call centre/back-end processing operations etc) for timeliness, quality and effectiveness. Develops standards for representatives and renders training on quality awareness programs. Reviews core processes for consistency and adherence. Make recommendations for necessary process changes. Responsible for establishing and maintaining quality assurance guidelines for system development and enhancement initiatives as well as driving quality performance metrics.

Typical titles include Service Quality Analyst, Service Delivery Coordinator.




Reliability / Failure Analysis

Career Level Position Title Code Reliability / Failure Analysis Common Duties and Responsibilities

M5 Head of Reliability / Failure Analysis

84.670.35 Leads the Reliability / Failure Analysis sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Reliability / Failure Analysis investments.

M4 Reliability / Failure Analysis - Senior Manager

84.671.34 Highly experienced in the management of Reliability / Failure Analysis sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Formulates reliability/failure analysis policies. Accountable for budget and policy recommendations, and career development of team.

M3 Reliability / Failure Analysis - Manager

84.671.33 Manages the Reliability / Failure Analysis sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Reliability / Failure Analysis – Supervisor

84.673.32 Provides first level supervision to the team of Professionals in Reliability / Failure Analysis sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in identifying and analysing component failures to improve product yield, quality and/or reliability. Conducts safety and reliability analysis of new and existing products and systems.

M1 Reliability / Failure Analysis - Team Leader I

84.674.31 Team leader for the Reliability / Failure Analysis sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of test methods and failure analysis techniques.

I6 Reliability / Failure Analysis - Preeminent

84.675.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Reliability / Failure Analysis. Speaks at national and international forums. Identifies advances/opportunities to develop new procedures for reliability analysis and yield enhancement. Innovates and leads the adoption of new methodologies to continuously reduce failures.

I5 Reliability / Failure Analysis Engineer - Expert

84.675.25 Recognised for the level of technical expertise in the Reliability / Failure Analysis within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Develops and applies highly advanced specialist knowledge and skills in Reliability / Failure Analysis. Involves in the identification of causes of failures for product categories. Develops corrective actions and to reduce failures and/or prevent reoccurrence.

I4 Reliability / Failure Analysis Engineer - Specialist

84.675.24 Recognized as among the most experienced and knowledgeable resources in the Reliability / Failure Analysis within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Reliability / Failure Analysis. Involves in the identification of causes of failures for product categories. Analyses failure reports and recommends corrective action to reduce failures and/or prevent reoccurrence

I3 Reliability / Failure Analysis Engineer - Senior

84.676.23 Experienced professional with well developed, proficient knowledge and skills in Reliability / Failure Analysis. Collects data on failure faults and analyses the nature and extent of product failure. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Reliability / Failure Analysis Engineer – Experienced

84.676.22 Works independently under limited supervision and applies knowledge of subject matter in Reliability / Failure Analysis. Possess sufficient knowledge and skills to assist in the reliability / failure analysis process. Second level professional with direct impact on results and outcome.

I1 Reliability / Failure Analysis Engineer - Entry

84.675.21 First level Reliability / Failure Analysis professional, representing the most common entry point into the organisation. Performs routine activities related to reliability / failure analysis and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Reliability / Failure Analysis field.



Product Reliability# Career Level Position Title Code Product Reliability Common Duties and Responsibilities

M4 Product Reliability - Senior Manager

84.322.34 Highly experienced in the management of Product Reliability sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Formulates product reliability policies. Accountable for budget and policy recommendations, and career development of team.

M3 Product Reliability – Manager

84.322.33 Manages the Product Reliability sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Product Reliability – Supervisor

84.322.32 Provides first level supervision to the team of Professionals in Product Reliability sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in evaluating the reliability of materials, properties and techniques used in product development, production and packaging.

M1 Product Reliability – Team Leader

84.322.31 Team leader for the Product Reliability sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of product reliability tools and techniques. Assesses and determines the reliability of components and systems.

I6 Product Reliability Engineer – Preeminent

84.314.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Product Reliability. Speaks at national and international forums. Establishes reliability standards and leads the adoption of new methodologies to drive quality improvement efforts on product reliability.

I5 Product Reliability Engineer – Expert

84.315.25 Recognised for the level of technical expertise in the Product Reliability within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development of new techniques and analytical tools to assure the early detection and identification of potential defects in products, processes and/or packaging. Analyses technical data to identify characteristics that affect product reliability and acceptability. Guides and advises team of engineers.

I4 Product Reliability Engineer – Specialist

84.316.24 Recognized as among the most experienced and knowledgeable resources in the Product Reliability within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Product Reliability. Analyses technical data to identify characteristics that affect product reliability and acceptability. Guides and advises other engineers.

I3 Product Reliability Engineer – Senior

84.317.23 Experienced professional with well developed, proficient knowledge and skills in Product Reliability. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. Provides guidance and assistance to other professionals in resolving complex engineering reliability issues across different materials, components and techniques.

I2 Product Reliability Engineer – Experienced

84.318.22 Works independently under limited supervision and applies knowledge of subject matter in Product Reliability. Possess sufficient knowledge and skills to assist in the product reliability process. Second level professional with direct impact on results and outcome.

I1 Product Reliability Engineer – Entry

84.319.21 First level Product Reliability professional, representing the most common entry point into the organisation. Performs routine activities related to product reliability and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Product Reliability field.




Quality Assurance

Career Level Position Title Code Quality Assurance Common Duties and Responsibilities

M5 Head of Quality Assurance

18.700.35 Leads the Quality Assurance sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Quality Assurance investments.

M4 QA Senior Manager 80.181.34 Highly experienced in the management of Quality Assurance sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Formulates QA policies, levels and standards. Accountable for budget and policy recommendations, and career development of team.

M3 QA Manager 80.181.33 Manages the Quality Assurance sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 QA Team Leader II 80.182.32 Provides first level supervision to the team of Professionals in Quality Assurance sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams to ensure that services, products, processes and facilities are in compliance with organization’s QA standards, international standards and government regulations.

M1 QA Team Leader I 80.182.31 Provides first level supervision to the team of Para-professionals in Quality Assurance sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of quality assurance activities. Ensures adequate testing and inspections prior to implementation.

I6 QA Analyst – Preeminent

80.183.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Quality Assurance. Speaks at national and international forums. Keeps up-to-date on international QA standards and government regulations. Develops and identifies advances/opportunities in QA methods/techniques and leads their adoption by the organization.

I5 QA Analyst - Expert 80.183.25 Recognised for the level of technical expertise in the Quality Assurance within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in establishing quantitative measurements and techniques for measuring quality. Expertise in external standards such as International Organization for Standardization (ISO) for quality in their industry field. Resolves the most difficult QA issues. Guides and advises other analysts.

I4 QA Analyst - Specialist

80.183.24 Recognized as among the most experienced and knowledgeable resources in the Quality Assurance within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Quality Assurance.

I3 QA Analyst - Senior 80.184.23 Experienced professional with well developed, proficient knowledge and skills in Quality Assurance. Conducts process and product quality audit for conformance to specifications and recommends corrective actions for unsatisfactory conditions. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 QA Analyst - Experienced

80.184.22 Works independently under limited supervision and applies knowledge of subject matter in Quality Assurance. Possess sufficient knowledge and skills to assist in the quality assurance process. Second level professional with direct impact on results and outcome.

I1 QA Analyst - Entry 80.185.21 First level Quality Assurance professional, representing the most common entry point into the organisation. Performs routine activities related to conducting quality assurance audits and regulatory inspections. Also maintains documentation of inspection records. Focuses on learning and acquiring work skills/knowledge in the Quality Assurance field.

P3 QA Inspector - Senior 18.706.13 Proficient in applying extensive/broad-based knowledge and experience in the Quality Assurance discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 QA Inspector - Experienced

18.706.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Quality Assurance. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists product development function in collating and analysing statistical/technical data.

P1 QA Operator - Entry 18.709.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Quality Assurance.



Quality Engineering

Career Level Position Title Code Quality Engineering Common Duties and Responsibilities



M4

QA Senior Manager 80.181.34 Highly experienced in the management of Quality Assurance sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Formulates QA policies, levels and standards. Accountable for budget and policy recommendations, and career development of team.

M3 QA Manager 80.181.33 Manages the Quality Assurance sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 QA Team Leader II 80.182.32 Provides first level supervision to the team of Professionals in Quality Assurance sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams to ensure that services, products, processes and facilities are in compliance with organization’s QA standards, international standards and government regulations.

M1 QA Team Leader I 80.182.31 Provides first level supervision to the team of Para-professionals in Quality Assurance sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of quality assurance activities. Ensures adequate testing and inspections prior to implementation.

I6 Quality Engineer – Preeminent

18.702.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Quality Engineering. Speaks at national and international forums. Develops and identifies advances/opportunities in QA methods and techniques to enhance the delivery of QA activities in the Quality Engineering field. Recommends and leads the adoption of new methodologies.

I5 Quality Engineer – Expert

18.702.25 Recognised for the level of technical expertise in the Quality Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Quality Engineering.

I4 Quality Engineer – Specialist

18.702.24 Recognized as among the most experienced and knowledgeable resources in the Quality Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Quality Engineering.

I3 Quality Engineer – Senior

18.702.23 Experienced professional with well developed, proficient knowledge and skills in Quality Engineering. Responsible for qualitative and quantitative performance assessment of products and technologies. Evaluates the precision and accuracy of test results. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Quality Engineer – Experienced

18.705.22 Works independently under limited supervision and applies knowledge of subject matter in Quality Engineering. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Quality Engineer – Entry

18.705.21 First level Quality Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to quality engineering and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Quality Engineering field.



Laboratory

Career Level Position Title Code Laboratory Common Duties and Responsibilities



M4 Head of Laboratory 80.191.34 Leads the Laboratory sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Laboratory investments. Formulates laboratory policies.

M3 Laboratory - Manager 18.801.33 Manages the Laboratory sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Responsible for quality control in the business operations where chemical analysis is required.

M2 Laboratory - Supervisor

18.801.32 Provides first level supervision to the team of Professionals in Laboratory sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in performing various testing procedures in a laboratory environment for quality assurance. Duties usually consist of making measurements, performing several routine quantitative and qualitative analytical tests, performing calculations & determinations on tests and evaluating physical/chemical characteristics.

M1 Laboratory - Team Leader

18.801.31 Provides first level supervision to the team of Para-professionals in Laboratory sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of laboratory activities to determine the physical and/or chemical attributes of materials and products.

I5 Laboratory Analyst - Expert

84.745.25 Recognised for the level of technical expertise in the Laboratory field within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Performs complicated physical and/or chemical analysis. Investigates and tests raw materials, in process products and finished goods in order to ensure that their physical and/or chemical specifications comply with requirements. Resolves the most difficult laboratory testing and process issues. Expertise with the use of standard and industry specific specialized laboratory equipment.

I4 Laboratory Analyst - Specialist

84.745.24 Recognized as among the most experienced and knowledgeable resources in the Laboratory field within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Laboratory. Resolves difficult laboratory testing and process issues. Guides and advises other analysts.

I3 Laboratory Analyst – Senior

18.803.23 Experienced professional with well developed, proficient knowledge and skills in Laboratory. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Laboratory Analyst - Experienced

18.803.22 Works independently under limited supervision and applies knowledge of subject matter in Laboratory. Possess sufficient knowledge and skills to perform simple physical and/or chemical analysis. Second level professional with direct impact on results and outcome.

I1 Laboratory Technician III

18.807.21 First level Laboratory professional, representing the most common entry point into the organisation. Performs routine activities related to laboratory activities and maintains records on the results of analysis and tests. Focuses on learning and acquiring work skills/knowledge in the Laboratory field.

P3 Laboratory Technician II

18.807.13 Proficient in applying extensive/broad-based knowledge and experience in the Laboratory discipline. Works independently and performs simple quality control tests on incoming materials. Compares results against norms and assists in interpreting test results. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Laboratory Technician I

18.807.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Laboratory. Able to understand specific client needs or technical requirements, delivering output following broad framework. Maintains and calibrates laboratory instruments and equipment to ensure the equipment is in good working condition.

P1 Laboratory Technician - Entry

84.747.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Laboratory.



Environment, Health and Safety

Career Level Position Title Code Environment, Health and Safety Common Duties and Responsibilities

M5 Head of Environment Health & Safety

83.500.35 Leads the Environment, Health and Safety sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations on safety and protection. Assures all organisation and government standards on environmental health and safety are met.

M4 Environment Health & Safety - Senior Manager

83.510.34 Highly experienced in the management of Environment, Health and Safety sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Formulates environmental health and safety policies to identify and mitigate hazardous conditions. Conducts training for personnel on environment, health & safety issues, and ensures compliance as per international/ industry standards, government regulations/standards.

M3 Environment Health & Safety - Manager

83.510.33 Manages the Environment, Health and Safety sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Provides advice on safety and protection.

M2 Environment Health & Safety -Team Leader

83.512.32 Provides first level supervision to the team of Professionals in Environment, Health and Safety sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in conducting audits to ensure that environmental, health and safety standards are met in all areas of the organisation

M1 Safety - Supervisor 83.520.31 Provides first level supervision to the team of Para-professionals in Environment, Health and Safety sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the safety levels of the plants. Identifies and analyses unsafe conditions and determines corrective actions. Handles cases of accidents or professional illness.

M1 Environment -Supervisor

83.720.31 Provides first level supervision to the team of Para-professionals in Environment, Health and Safety sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the environment and health standard of the plants. Identifies and analyses environment conditions and/or act and determines corrective actions as required. Handles environmental monitoring and analysis.

I6 Safety Engineer - Preeminent

83.550.26

An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Environment, Health and Safety. Speaks at national and international forums. Advises and recommends EHS policies, procedures and systems to ensure full compliance with local regulatory and international safety standards. May organise and coordinate safety awareness measures in the organisation and within the industry to advance the adoption of environmental health and safety measures.

I6 Environment Engineer - Preeminent

83.750.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Environment, Health and Safety. Speaks at national and international forums. Advises and recommends EHS policies, procedures and systems to ensure full compliance with local regulatory and international safety standards. May organise and coordinate environmental awareness measures in the organisation and within the industry to advance the adoption of environmental health and safety measures.

I5 Safety Engineer - Expert

83.550.25 Recognised for the level of technical expertise in the Environment, Health and Safety field within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Analyzes production methods and conducts studies on methods and equipment to meet safety standards. Undertakes the most critical and complex safety projects, assessment, solutions and designs. Perform incident and accident investigations and liaise with authorities.

I5 Environment Engineer - Expert

83.750.25 Recognised for the level of technical expertise in the Environment, Health and Safety field within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Monitors and analyses the environment. Conducts studies on methods and equipment to meet environmental and health standards. Undertakes the most critical and complex environmental projects, assessments, solutions and designs. Perform incident and accident investigations and liaise with authorities.

I4 Safety Engineer - Specialist

83.550.24 Recognized as among the most experienced and knowledgeable resources in the Environment, Health and Safety field within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Environment, Health and Safety. Undertakes important and challenging projects, assessments, solutions and designs on safety issues in the organization.



Career Level Position Title Code Environment, Health and Safety Common Duties and Responsibilities

I4 Environment Engineer - Specialist

83.750.24 Recognized as among the most experienced and knowledgeable resources in the Environment, Health and Safety field within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Environment, Health and Safety. Undertakes important and challenging projects, assessments, solutions and designs on environmental issues in the organization.

I3 Safety Engineer – Senior

83.550.23 Experienced professional with well developed, proficient knowledge and skills in Environment, Health and Safety. Perform EHS inspections and audits and provide safety orientation and induction courses and other training. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I3 Environment Engineer – Senior

83.750.23 Experienced professional with well developed, proficient knowledge and skills in Environment, Health and Safety. Performs regular inspections of work environment, facilities and equipment to identify any health or safety hazards and recommends corrective actions. Maintains records, investigate accidents and injuries. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Safety Engineer - Experienced

83.550.22 Works independently under limited supervision and applies knowledge of subject matter in Environment, Health and Safety. Possess sufficient knowledge and skills to handle simple cases of safety accidents. May assist in providing safety orientation and induction courses and other training. Second level professional with direct impact on results and outcome.

I2 Environment Engineer - Experienced

83.750.22 Works independently under limited supervision and applies knowledge of subject matter in Environment, Health and Safety. Possess sufficient knowledge and skills to handle simple environmental monitoring and analysis. Second level professional with direct impact on results and outcome.

I1 Safety Engineer - Entry

83.560.21 First level Environment, Health and Safety professional, representing the most common entry point into the organisation. Implements and monitors safety rules and regulations. Focuses on learning and acquiring work skills/knowledge in the Environment, Health and Safety field.

I1 Environment Engineer - Entry

83.760.21 First level Environment, Health and Safety professional, representing the most common entry point into the organisation. Implements and monitors environmental and health rules and regulations. Focuses on learning and acquiring work skills/knowledge in the Environment, Health and Safety field.

P3 Assistant Safety Officer III

83.567.13 Proficient in applying extensive/broad-based knowledge and experience in the Environment, Health and Safety discipline. Works independently to maintain and update EHS standards and records. Prepares presentation materials for safety orientation and induction courses. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P3 Assistant Environment Officer III

83.767.13 Proficient in applying extensive/broad-based knowledge and experience in the Environment, Health and Safety discipline. Works independently to maintain and update EHS standards and records. Prepares materials for environmental monitoring and analysis. May coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Assistant Safety Officer II

83.567.12 Second level assistant. Works under limited supervision and applies specialized operational knowledge of Environment, Health and Safety. Able to understand specific client needs or technical requirements, delivering output following broad framework. Maintains and updates safety records. Provides administrative support to the engineers and officers.

P2 Assistant Environment Officer II

83.767.12 Second level assistant. Works under limited supervision and applies specialized operational knowledge of Environment, Health and Safety. Able to understand specific client needs or technical requirements, delivering output following broad framework. Maintains and updates environment records. Provides administrative support to the engineers and officers.

P1 Assistant Safety Officer I

83.567.11 First level assistant representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Environment, Health and Safety. Clerical in nature.

P1 Assistant Environment Officer I

83.767.11 First level assistant representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Environment, Health and Safety. Clerical in nature.



Occupational Health Nurse

Career Level Position Title Code Occupational Health Nurse Common Duties and Responsibilities

M5

Head of Occupational Health

83.570.35 Leads the Occupational Health sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Occupational Health investments. Assures all standards of health services and programs are met.

M4

Occupational Health - Senior Manager

83.571.34 Highly experienced in the management of Occupational Health sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Formulates health services and programs and policies to facilitate health and wellness in the organization.

M3 Occupational Health - Manager

83.571.33 Manages the Occupational Health sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Occupational Health - Team Leader II

83.573.32 Provides first level supervision to the team of Professionals in Occupational Health sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in providing health services and programs to the organization’s employees on company premises. Performs basic medical care functions and medical screening examinations.

M1 Occupational Health - Team Leader I

83.574.31 Provides first level supervision to the team of Para-professionals in Occupational Health sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of health services and programs. Manages a medical recordkeeping system, including employee health records, medical leave of absence etc. and ensures confidentiality of this data.

I5 Occupational Health Nurse - Expert

83.575.25 Recognised for the level of technical expertise in the Occupational Health within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Performs regular evaluation on health/wellness programs and recommends improvements. Identifies and assesses factors at workplace, if any, causing sickness etc. Recommends, implements and administers healthcare programs that enhance employees’ wellness through disease and accident prevention.

I4 Occupational Health Nurse - Specialist

83.575.24 Recognized as among the most experienced and knowledgeable resources in the Occupational Health within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Occupational Health.

I3 Occupational Health Nurse - Senior

83.576.23 Experienced professional with well developed, proficient knowledge and skills in Occupational Health. Involves in checking up on patient’s medical history and problem. Monitors and observes patients’ conditions, keeps records of treatment. Educates the employee about healthy living and conduct health/wellness program in the company. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Occupational Health Nurse - Experienced

83.576.22 Works independently under limited supervision and applies knowledge of subject matter in Occupational Health. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Occupational Health Nurse – Entry

83.577.21 First level Occupational Health professional, representing the most common entry point into the organisation. Performs routine activities related to health/wellness programs and maintains patient records. Focuses on learning and acquiring work skills/knowledge in the Occupational Health field.

P3 Occupational Health Assistant II

83.578.13 Proficient in applying extensive/broad-based knowledge and experience in the Occupational Health discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role. Maintains and updates patient records. Provides administration support to nurses and management.

P2 Occupational Health Assistant I

83.578.12 Second level assistant. Works under limited supervision and applies specialized operational knowledge of Occupational Health. Able to understand specific client needs or technical requirements, delivering output following broad framework.

P1 Occupational Health Assistant - Entry

83.579.11 First level assistant representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Occupational Health.



Regulatory Compliance Engineering

Career Level Position Title Code Regulatory Compliance Engineering Common Duties and Responsibilities

M5

Head of Regulatory Compliance Engineering

14.110.35 Leads the Regulatory Compliance Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Regulatory Compliance Engineering investments. Responsible for the regulatory compliance, delivery and administration of regulatory services. Assures that all issues of risk, governance and corporate planning, product development within the business are aligned to regulatory bodies and corporate standards.

M4

Regulatory Compliance Engineering - Senior Manager

14.111.34 Highly experienced in the management of Regulatory Compliance Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Develops procedures and controls to ensure organizational compliance with governmental and international agencies’ standards.

M3 Regulatory Compliance Engineering -Manager

14.111.33 Manages the Regulatory Compliance Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Regulatory Compliance Engineering - Team Leader

14.112.32 Provides first level supervision to the team of Professionals in Regulatory Compliance Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in filing necessary notification, applications for approval for regulated products from governmental and international agencies.

I6 Regulatory Compliance Engineering - Preeminent

14.123.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Regulatory Compliance Engineering. Speaks at national and international forums. . Typically participates in industry/knowledge reference groups. Maintains current knowledge of existing and emerging regulations and standards. Provides advice to various departments and the company, outlining the requirements and process for regulatory compliance. May be involved in developing new guidelines for the industry at national/international levels.

I5 Regulatory Compliance Engineering - Expert

14.123.25 Recognised for the level of technical expertise in the Regulatory Compliance Engineering within and outside the organization. Manages the registration process to ensure approvals of new products, manufacturing permits, import permits etc. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines.

I4 Regulatory Compliance Engineering - Specialist

14.123.24 Recognized as among the most experienced and knowledgeable resources in the Regulatory Compliance Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Regulatory Compliance Engineering.

I3 Regulatory Compliance Engineering - Senior

14.123.23 Experienced professional with well developed, proficient knowledge and skills in Regulatory Compliance Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Regulatory Compliance Engineering - Experienced

14.124.22 Works independently under limited supervision and applies knowledge of subject matter in Regulatory Compliance Engineering. Possess sufficient knowledge and skills to assist with the registration process. Second level professional with direct impact on results and outcome.

I1 Regulatory Compliance Engineering - Entry

14.125.21 First level Regulatory Compliance Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to regulatory compliance engineering and maintains registration documents. Focuses on learning and acquiring work skills/knowledge in the Regulatory Compliance Engineering field.



Packaging Engineering

Career Level Position Title Code Packaging Engineering Common Duties and Responsibilities

M5

Head of Packaging Engineering

84.650.35 Leads the Packaging Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Packaging Engineering investments.

M4

Packaging Engineering - Senior Manager

84.651.34 Highly experienced in the management of Packaging Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance.

M3 Packaging Engineering - Manager

84.651.33 Manages the Packaging Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Packaging Engineering - Team Leader II

84.653.32 Provides first level supervision to the team of Professionals in Packaging Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in performing package design/concepts, package development and sustaining support for completed units. This includes conducting tests and research on basic materials and properties utilized in packaging.

M1 Packaging Engineering - Team Leader I

84.654.31 Team leader for the Packaging Engineering sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of packaging engineering activities. Coordinates detailed design development with 3rd party packaging suppliers including schedule, samples, documentation and design approval.

I5 Packaging Engineer - Expert

84.655.25 Recognised for the level of technical expertise in the Packaging Engineering within and outside the organization. Establishes material specifications for contract assemblers and raw material vendors and interfaces with Quality Assurance teams. Evaluates packaging designs against performance, material cost, freight costs and factory processes.

I4 Packaging Engineer - Specialist

84.655.24 Recognized as among the most experienced and knowledgeable resources in the Packaging Engineering within the organization. Carries out tests and research on packaging materials and properties. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Packaging Engineering.

I3 Packaging Engineer - Senior

84.656.23 Experienced professional with well developed, proficient knowledge and skills in Packaging Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Packaging Engineer – Experienced

84.656.22 Works independently under limited supervision and applies knowledge of subject matter in Packaging Engineering. Possess sufficient knowledge and skills to assist with package reliability activities. Second level professional with direct impact on results and outcome.

I1 Packaging Engineer - Entry

84.657.21 First level Packaging Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to packaging engineering and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Packaging Engineering field.



Test Engineering**

Career Level Position Title Code Test Engineering Common Duties and Responsibilities

M5 Head of Test Engineering

84.193.35 Leads the Test Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Test Engineering investments.

M4 Test Engineering - Senior Manager

84.193.34 Highly experienced in the management of Test Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance.

M3 Test Engineering - Manager

84.193.33 Manages the Test Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Test Engineering - Team Leader II

84.193.32 Provides first level supervision to the team of Professionals in Test Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in testing standard and/or custom products/devices to assess their performance and reliability. Ensures products/devices are designed and implemented in accordance to established quality standards and specifications.

M1 Test Engineering - Team Leader I

84.193.31 Team leader for the Test Engineering sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of testing activities to identify potential problems and improvements.

I5 Test Engineer - Expert 84.195.25 Recognised for the level of technical expertise in the Test Engineering within and outside the organization. Involves in the development and application of new testing specifications, procedures and tools. Suggests improvements and refinements to enhance products/services.

I4 Test Engineer - Specialist

84.196.24 Recognized as among the most experienced and knowledgeable resources in the Test Engineering within the organization. Carries out tests to ensure products/devices comply with established quality standards and specifications. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Test Engineering.

I3 Test Engineer - Senior 84.197.23 Experienced professional with well developed, proficient knowledge and skills in Test Engineering. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Test Engineer – Experienced

84.198.22 Works independently under limited supervision and applies knowledge of subject matter in Test Engineering. Possess sufficient knowledge and skills to assist with testing activities. Second level professional with direct impact on results and outcome.

I1 Test Engineer - Entry 84.199.21 First level Test Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to test activities and documents test procedures and results. Focuses on learning and acquiring work skills/knowledge in the Test Engineering field.




Process Quality

Career Level Position Title Code Process Quality Common Duties and Responsibilities

M5 Head of Process Quality

99.180.35 Leads the Process Quality sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Process Quality investments.

M4 Process Quality - Senior Manager

99.181.34 Highly experienced in the management of Process Quality sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Develops standards for representatives and renders training on quality awareness programs. Also conducts training in process quality programs to build a quality culture in the organisation.

M3 Process Quality - Manager

99.182.33 Manages the Process Quality sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Reviews core processes for consistency and adherence. Make recommendations for necessary process changes.

M2 Process Quality - Team Leader

99.183.32 Provides first level supervision to the team of Professionals in Process Quality sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in setting up of quality processes for business operations (eg. call centre/back-end processing operations etc). Ensures that high quality response is delivered to the client and end users.

I4 Process Quality Analyst - Specialist

99.184.24 Recognized as among the most experienced and knowledgeable resources in the Process Quality within the organization. Establishes and maintains quality assurance guidelines for system development. Recommends enhancement initiatives as well as driving quality performance metrics. Documents quality issues and compiles reports for further action.

I3 Process Quality Analyst - Senior

99.185.23 Experienced professional with well developed, proficient knowledge and skills in Process Quality. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Process Quality Analyst - Experienced

99.186.22 Works independently under limited supervision and applies knowledge of subject matter in Process Quality. Possess sufficient knowledge and skills to monitor the quality processes of business operations. Second level professional with direct impact on results and outcome.

I1 Process Quality Analyst - Entry

99.187.21 First level Process Quality professional, representing the most common entry point into the organisation. Performs routine activities related to process quality activities and maintains documentation. Focuses on learning and acquiring work skills/knowledge in the Process Quality field.



Quality Benchmark Position Grid


Career Level Reliability/Failure Analysis Product Reliability# Quality Assurance Quality Engineering

M5 84.670.35 Head of Reliability / Failure Analysis N/A 18.700.35

Head of Quality Assurance 18.700.35 Head of Quality Assurance

M4 84.671.34 Reliability / Failure Analysis - Senior Manager

84.322.34 Product Reliability - Senior Manager 80.181.34

QA Senior Manager 80.181.34 QA Senior Manager

M3 84.671.33 Reliability / Failure Analysis - Manager

84.322.33 Product Reliability - Manager

80.181.33 QA Manager

80.181.33 QA Manager

M2 84.673.32 Reliability / Failure Analysis - Supervisor

84.322.32 Product Reliability - Supervisor

80.182.32 QA Team Leader II

80.182.32 QA Team Leader II

M1 84.674.31 Reliability / Failure Analysis - Team Leader I

84.322.31 Product Reliability - Team Leader

80.182.31 QA Team Leader I

80.182.31 QA Team Leader I

I6 84.675.26 Reliability / Failure Analysis - Preeminent

84.314.26 Product Reliability Engineer - Preeminent

80.183.26 QA Analyst - Preeminent

18.702.26 Quality Engineer - Preeminent

I5 84.675.25 Reliability / Failure Analysis Engineer - Expert

84.315.25 Product Reliability Engineer - Expert 80.183.25

QA Analyst - Expert

18.702.25 Quality Engineer - Expert

I4 84.675.24 Reliability / Failure Analysis Engineer - Specialist

84.316.24 Product Reliability Engineer - Specialist 80.183.24

QA Analyst - Specialist

18.702.24 Quality Engineer - Specialist

I3 84.676.23 Reliability / Failure Analysis Engineer - Senior

84.317.23 Product Reliability Engineer - Senior 80.184.23

QA Analyst - Senior

18.702.23 Quality Engineer - Senior

I2 84.676.22 Reliability / Failure Analysis Engineer - Experienced

84.318.22 Product Reliability Engineer - Experienced 80.184.22

QA Analyst - Experienced

18.705.22 Quality Engineer - Experienced

I1 84.675.21 Reliability / Failure Analysis Engineer - Entry

84.319.21 Product Reliability Engineer - Entry

80.185.21 QA Analyst - Entry

18.705.21 Quality Engineer - Entry

P3 N/A N/A 18.706.13 QA Inspector - Senior N/A

P2 N/A N/A 18.706.12 QA Inspector - Experienced N/A

P1 N/A N/A 18.709.11 QA Operator - Entry N/A





Career Level Laboratory Environment, Health and Safety Occupational Health Nurse Regulatory Compliance Engineering

M5 18.700.35 Head of Quality Assurance

83.500.35 Head of Environment Health & Safety

83.570.35 Head of Occupational Health

14.110.35 Head of Regulatory Compliance Engineering

M4 80.191.34 Head of Laboratory

83.510.34 Environment Health & Safety - Senior Manager

83.571.34 Occupational Health - Senior Manager

14.111.34 Regulatory Compliance Engineering - Senior Manager

M3 18.801.33 Laboratory - Manager

83.510.33 Environment Health & Safety - Manager

83.571.33 Occupational Health - Manager

14.111.33 Regulatory Compliance Engineering -Manager

M2 18.801.32 Laboratory - Supervisor

83.512.32 Environment Health & Safety - Team Leader

83.573.32 Occupational Health - Team Leader II

14.112.32 Regulatory Compliance Engineering - Team Leader

M1 18.801.31 Laboratory - Team Leader

83.520.31 Safety - Supervisor 83.720.31 Environment - Supervisor

83.574.31 Occupational Health - Team Leader I N/A

I6 N/A 83.550.26 Safety Engineer - Preeminent

83.750.26 Environment Eng - Preeminent N/A

14.123.26 Regulatory Compliance Engineering - Preeminent

I5 84.745.25 Laboratory Analyst - Expert

83.550.25 Safety Eng - Expert 83.750.25 Environment Eng - Expert

83.575.25 Occupational Health Nurse - Expert

14.123.25 Regulatory Compliance Engineering - Expert

I4 84.745.24 Laboratory Analyst - Specialist

83.550.24 Safety Eng - Specialist 83.750.24 Environment Eng - Specialist

83.575.24 Occupational Health Nurse - Specialist

14.123.24 Regulatory Compliance Engineering - Specialist

I3 18.803.23 Laboratory Analyst - Senior

83.550.23 Safety Eng - Senior 83.750.23 Environment Eng – Senior

83.576.23 Occupational Health Nurse - Senior

14.123.23 Regulatory Compliance Engineering - Senior

I2 18.803.22 Laboratory Analyst - Experienced

83.550.22 Safety Engineer - Experienced 83.750.22 Environment Engineer – Experienced

83.576.22 Occupational Health Nurse - Experienced

14.124.22 Regulatory Compliance Engineering - Experienced

I1 18.807.21 Laboratory Technician III

83.560.21 Safety Eng – Entry 83.760.21 Environment Eng – Entry

83.577.21 Occupational Health Nurse - Entry

14.125.21 Regulatory Compliance Engineering - Entry

P3 18.807.13 Laboratory Technician II

83.567.13 Assistant Safety Officer III 83.767.13 Assistant Environment Officer III

83.578.13 Occupational Health Assistant II N/A

P2 18.807.12 Laboratory Technician I

83.567.12 Assistant Safety Officer II 83.767.12 Assistant Environment Officer II

83.578.12 Occupational Health Assistant I N/A

P1 84.747.11 Laboratory Technician - Entry

83.567.11 Assistant Safety Officer I 83.767.11 Assistant Environment Officer I

83.579.11 Occupational Health Assistant - Entry N/A




Career Level Packaging Engineering Test Engineering** Process Quality

M5 84.650.35 Head of Packaging Engineering

84.193.35 Head of Test Engineering

99.180.35 Head of Process Quality

M4 84.651.34 Packaging Engineering - Senior Manager

84.193.34 Test Engineering - Senior Manager

99.181.34 Process Quality - Senior Manager

M3 84.651.33 Packaging Engineering - Manager

84.193.33 Test Engineering - Manager

99.182.33 Process Quality - Manager

M2 84.653.32 Packaging Engineering - Team Leader II

84.193.32 Test Engineering - Team Leader II

99.183.32 Process Quality - Team Leader

M1 84.654.31 Packaging Engineering - Team Leader I

84.193.31 Test Engineering - Team Leader I N/A

I6 N/A N/A N/A I5 84.655.25

Packaging Engineer - Expert 84.195.25 Test Engineer - Expert N/A

I4 84.655.24 Packaging Engineer - Specialist

84.196.24 Test Engineer - Specialist

99.184.24 Process Quality Analyst - Specialist

I3 84.656.23 Packaging Engineer - Senior

84.197.23 Test Engineer - Senior

99.185.23 Process Quality Analyst - Senior

I2 84.656.22 Packaging Engineer - Experienced

84.198.22 Test Engineer - Experienced

99.186.22 Process Quality Analyst - Experienced

I1 84.657.21 Packaging Engineer - Entry

84.199.21 Test Engineer - Entry

99.187.21 Process Quality Analyst - Entry

P3 N/A N/A N/A

P2 N/A N/A N/A

P1 N/A N/A N/A




REMOTE / OFFSHORE INFRASTRUCTURE SUPPORT & MANAGEMENT

Remote / Offshore Infrastructure Support & Management Function / Sub-function Descriptions

Remote / Offshore Infrastructure Support & Management

Responsible for providing remote/offshore technical infrastructure services such as technical assistance in the installation, configuration, administration, support and maintenance of IT infrastructure/systems. Also provides services such as storage & back-up management services of databases, traffic diversion, network support, security support and maintenance etc. Handles technical enquiries and ensures uptimes and availability of infrastructure. Maintains clients’ service logs and technical solutions advised to them. May focus on a specific area of support.

Typical titles include Remote Infrastructure Managed Services (RMIS) Analyst.



Remote / Offshore Infrastructure Support & Management

Career Level Position Title Code Remote / Offshore Infrastructure Support & Management Common Duties and Responsibilities

M4 Remote / Offshore Infrastructure Support & Management – Senior Manager

99.171.34 This position is highly experienced in the management of technical infrastructure services function. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Leads the technical infrastructure area, formulate, implement and coordinate policies and programs.

M3 Remote / Offshore Infrastructure Support & Management - Manager

99.172.33 This position is responsible for providing technical infrastructure services such as installation, configuration, administration, maintenance etc. May act as a subject matter expert and assist in coordinating policies and programs to improve the infrastructure services.

M2 Remote / Offshore Infrastructure Support & Management - Supervisor

99.173.32 This position typically provides first level supervision to the infrastructure support and management engineers. This position may also provide technical infrastructure services such as installation, configuration, administration, maintenance etc.

M1 Remote / Offshore Infrastructure Support & Management - Team Leader

99.173.31 This position typically provides second level supervision to the infrastructure support and management engineers. This position may also provide technical infrastructure services such as installation, configuration, administration, maintenance etc.

I5 Remote / Offshore Infrastructure Support & Management Engineer - Expert

99.174.25 Recognised for the highest level of technical expertise in providing technical infrastructure services such as installation, configuration, administration, maintenance etc. This position also handles technical enquiries and may focus on a specific area of support.

I4 Remote / Offshore Infrastructure Support & Management Engineer - Specialist

99.174.24 This position applies highly developed specialist knowledge and skills in providing technical infrastructure services such as installation, configuration, administration, maintenance etc. This position also handles technical enquiries and may focus on a specific area of support.

I3 Remote / Offshore Infrastructure Support & Management Engineer - Senior

99.175.23 Well developed, advanced knowledge and skills in providing technical infrastructure services such as installation, configuration, administration, maintenance etc. This position also handles technical enquiries and may focus on a specific area of support.

I2 Remote / Offshore Infrastructure Support & Management Engineer - Experienced

99.176.22 Under general supervision, this position is responsible for administering technical infrastructure services such as installation and administration support and handles simple general technical enquiries.

I1 Remote / Offshore Infrastructure Support & Management Engineer - Entry

99.177.21 First level entry point into the organisation. This position is responsible for administering basic technical infrastructure services such as installation and administration support and handles basic general technical enquiries.

P3 emote / Offshore Infrastructure Support & Management - Officer III

99.178.13 Works independently to handle basic general technical expertise and to provide administrative support to the infrastructure support engineers.



Career Level Position Title Code Remote / Offshore Infrastructure Support & Management Common Duties and Responsibilities

P2 Remote / Offshore Infrastructure Support & Management - Officer II

99.178.12 Works under general supervision to handle basic general technical enquiries and to provide administrative support to the infrastructure support engineers. Clerical in nature.

P1 Remote / Offshore Infrastructure Support & Management - Officer I

99.178.11 Works under direct supervision to handle basic general technical enquiries and to provide administrative support to the infrastructure support engineers. Clerical in nature.



Remote / Offshore Infrastructure Support & Management Benchmark Position Grid

Remote / Offshore Infrastructure Support & Management Benchmark Position Grid

Career Level Remote / Offshore Infrastructure Support & Management

M5 N/A

M4 99.171.34 Remote / Offshore Infrastructure Support & Management – Senior Manager

M3 99.172.33 Remote / Offshore Infrastructure Support & Management - Manager

M2 99.173.32 Remote / Offshore Infrastructure Support & Management - Supervisor

M1 99.173.31 Remote / Offshore Infrastructure Support & Management - Team Leader

I6 N/A

I5 99.174.25 Remote / Offshore Infrastructure Support & Management Engineer - Expert

I4 99.174.24 Remote / Offshore Infrastructure Support & Management Engineer - Specialist

I3 99.175.23 Remote / Offshore Infrastructure Support & Management Engineer - Senior

I2 99.176.22 Remote / Offshore Infrastructure Support & Management Engineer - Experienced

I1 99.177.21 Remote / Offshore Infrastructure Support & Management Engineer - Entry

P3 99.178.13 Remote / Offshore Infrastructure Support & Management - Officer III

P2 99.178.12 Remote / Offshore Infrastructure Support & Management - Officer II

P1 99.178.11 Remote / Offshore Infrastructure Support & Management - Officer I



RESEARCH AND DEVELOPMENT

Research and Development Function / Sub-function Descriptions

R&D Engineering Management

These are generic managerial jobs for the R&D function. This group of managerial staff is responsible for the R&D function of the business. Directs and oversees research, design and development activities to improve organisation's products, services, systems and processes. Uses broad engineering concepts and research techniques in directing R&D activities to capitalize on potential new products/opportunities. Analyses market and technology demands to plan and assess the feasibility of projects, while ensuring their alignment with organization’s strategic goals.

Note: If the management of R&D is combined and not broken up by specialisations/sub-functions, then use the managerial positions in this table for matching purposes.

Typical titles include R&D Line Manager, R&D Operating Manager, Chief Engineer - Development, Engineering TD Manager.

Integrated Circuit (IC) Design Engineering

Responsible for designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs. This includes design of various circuit components such as Analog to Digital Converter, Oscillators, PLLs (phase-locked loops) etc. Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation and validation based on analysis of specifications, integration and reliability. Also gets involved in the performance optimization, documentation, layout and debug of these circuits in various process technologies (eg. 65nm, 40nm, 28nm etc.). Stays up-to-date with technical and scientific advances for applied research and product development. Expertise in various tools used in analog design (e.g. Spice, Spectre, Cadence etc.) and digital design (e.g. SystemVerilog, Simulink etc.).

Note: Use this sub-function if the person cannot be classified as analog / digital design engineer or for people in managerial roles who have different types of design engineers working under them.

Typical titles include IC Design Engineer, Component Design Engineer.

Analog Design Engineering##

Responsible for designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using analog or mixed signal circuits. This includes design of various circuit components such as Oscillators, PLLs (phase-locked loops) etc. Proposes and defines circuit architecture to achieve functional and performance goals. Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation and validation based on analysis of specifications, integration and reliability. Also gets involved in the performance optimization, documentation, layout and debug of these circuits in various process technologies (eg. 65nm, 40nm, 28nm etc.). Researches analog design techniques & approaches and stays up-to-date with latest circuit design methodologies. Expertise in various tools used in analog design (e.g. Spice, Spectre, Cadence etc.).

Typical titles include Analog Design Engineer, Mixed Signal Design Engineer.





Digital Design Engineering##

Responsible for designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using digital design. This includes design of various standard/custom circuit components and ASICs. Understands the design trade offs for power, area and speed. Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation and validation based on analysis of specifications, integration and reliability. Also gets involved in the performance optimization, documentation, layout and debug of these circuits in various process technologies (eg. 65nm, 40nm, 28nm etc.). Expertise in RTL to GDSII flow and various tools used in digital design (e.g. VHDL or Verilog, Simulink, Primetime etc.).

Typical titles include Digital Design Engineer, Digital ASIC Design Engineer.

IC Layout Engineering##

Responsible for converting circuit design schematic created by hardware design teams to their physical mask design. Works closely with design engineers and ensures that the layout conforms to all design requirements and is in accordance to guidelines for performance and manufacturability. Makes sure that the generated layout passes all the verification steps including design rule checking (DRC), layout versus schematic (LVS), parasitic extraction, antenna rule checking and electrical rule checking (ERC). Fully self-sufficient in identifying and debugging any verification failures. Expertise in layout design tools (like Cadence Virtuoso/XL etc.) and layout verification tools (like Calibre, Dracula etc.).

Note: Responsibility is limited to implementation and integration of the IC layout designs and does not involve actual circuit designing.

Typical titles include IC Layout Engineer, Layout Design Engineer.

IC Verification Engineering##

Responsible for design verification of the integrated circuits (ICs) at the block, chip and system level. Works with designers to develop verification requirements and test plans based on design specifications. Defines overall verification strategy and develops testbench to ensure adequate feature and code coverage. Executes verification tests to verify subsystem and chip level timing and functionality. Creates verification reports with coverage metrics and traceability to requirements. Analyses and debugs functional failures, with emphasis on verification of logic and host interface. Develops scripts and automates the test environment.

Typical titles include IC Verification Engineer, ASIC Verification Engineer.

Hardware Equipment Design Engineering

Responsible for the design and development of complex capital equipment and their mechanical components. Analyses equipment specifications and process requirements to establish new designs or modifications. Develops conceptual and detailed schematic designs and layouts. Ensures designed equipment meets design parameters and engineering standards. Builds and tests prototypes for overall soundness and feasibility. Works with research engineers/scientists and clients for improvement initiatives with regards to equipment designs. Develops and maintains technical procedures, documentation and manuals. Keeps up-to-date with semiconductor technologies.

Typical titles include Hardware Developer, Electrical/Hardware Engineer.





R&D Scientist

Responsible for undertaking scientific research projects with the goal of breaking new ground in a given discipline(s) which could lead to new inventions or product enhancement. Develops tools, techniques and theories to facilitate on-going research activities of an organization. Maintains latest knowledge of existing and emerging scientific principles/theories/techniques and applies them to identify and develop innovative solutions, products and projects. Contributes to the body of research within and or outside the organization within area of expertise.

Typical titles include R&D Researcher.

Material Engineering##

Responsible for researching and studying the structures and chemical properties of various natural and manmade materials by performing experiments and computer modelling. Determines ways to strengthen or combine materials or develop new materials with new or specific properties for use in a variety of products and applications. Tests materials to determine conformance to specifications of mechanical strength, strength-weight ratio, ductility, magnetic and electrical properties, and resistance to abrasion, corrosion, heat & cold and recommends them for reliable performance in various environments. Tests products to ensure all quality and safety standards are met.

Typical titles include Materials Scientist, Materials Engineer, Materials Research Engineer.

Hardware Product Development**

Responsible for the R&D activities in relation to the design, characterization, iterative refinement of mechanical components, circuits, assemblies, fiber optics, electronic place parts and linkage, etc. Identifies technical solutions based on market trends/opportunities and drives them through design to implementation. Works on product definition, design, process requirements and review to conceive a practical design. Builds prototype to determine design feasibility.

Typical title includes Hardware R&D Engineer, Hardware Development Specialist.

Software Product Development**

Responsible for the R&D activities in relation to the design development and coding of new software or significant enhancements to existing software. Participates in product road mapping and provides thought leadership in design and implementation of software solutions. Works on software specifications, coding and review to create a functional solution. Carries out validation of successive versions of software to integrate with total system hardware.

Note: Use this sub-function if the company does not distinguish positions between the Applications Development function.

Typical title includes Software R&D Engineer, Software Development Specialist.

R&D Lab Engineering##

Responsible for installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Plans laboratory layout, handles setup/configuration/installation of the equipment, and manages logistics including utilization, upgrades and archiving of equipment. Uses test and diagnostic tools to perform equipment checks and characterization, and performs routine preventive maintenance of the equipment. Works with vendors for technical assistance and support.

Typical titles include Equipment Engineer, Laboratory Engineer. ** New sub-function introduced in H1_2012 ## New sub-function introduced in H2_2013



R&D Engineering Management Career Level Position Title Code R&D Engineering Management Common Duties and Responsibilities

M4 R&D - Senior Manager 86.003.34 Highly experienced in the management of R&D Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team. Directs and oversees the research, design and development activities. Analyses market and technology demands to plan and assess the feasibility of projects, while ensuring their alignment with organization’s strategic goals.

M3 R&D - Manager 86.004.33 Manages the R&D Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader. Uses broad engineering concepts and research techniques in directing R&D activities to capitalize on potential new products/opportunities.



Integrated Circuit (IC) Design Engineering

Career Level Position Title Code Integrated Circuit (IC) Design Engineering Common Duties and Responsibilities

M5 Head of IC Design Engineering

84.000.35 Leads the IC Design Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of IC Design Engineering investments.

M4 IC Design Engineering - Senior Manager

84.010.34 Highly experienced in the management of IC Design Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 IC Design Engineering - Manager

84.015.33 Manages the IC Design Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 IC Design Engineering - Supervisor

84.019.32 Provides first level supervision to the team of Professionals in IC Design Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in designing complex and high performance integrated circuitry for electronic products and other hardware systems. This includes design of various circuit components such as Analog to Digital Converter, Oscillators, PLLs (phase-locked loops) etc.

I6 IC Design Engineer - Preeminent

84.024.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of IC Design Engineering. Speaks at national and international forums. Keeps up-to-date on latest developments of IC technologies. Develops and identifies advances/opportunities in IC Design Engineering field to enhance the delivery of products.

I5 IC Design Engineer -Expert

84.025.25 Recognised for the level of technical expertise in the IC Design Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in IC Design Engineering. Expertise in various tools used in Analog design (e.g. Spice, Spectre, Cadence etc) and digital design (e.g. SystemVerilog, Simulink etc).

I4 IC Design Engineer - Specialist

84.026.24 Recognized as among the most experienced and knowledgeable resources in the IC Design Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in IC Design Engineering. Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation and validation based on analysis of specifications, integration and reliability.

I3 IC Design Engineer - Senior

84.027.23 Experienced professional with well developed, proficient knowledge and skills in IC Design Engineering. Gets involved in the performance optimization, documentation, layout and debug of these circuits in various process technologies (e.g. 65nm, 40nm, 28nm etc). Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 IC Design Engineer - Experienced

84.028.22 Works independently under limited supervision and applies knowledge of subject matter in IC Design Engineering. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 IC Design Engineer - Entry

84.029.21 First level IC Design Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to IC design and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the IC Design Engineering field.



Analog Design Engineering##

Career Level Position Title Code Analog Design Engineering Common Duties and Responsibilities

M5 Head of Analog Design Engineering

86.240.35 As the Head of the Analog Design Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for designing complex and high performance integrated circuitry using analog or mixed signal circuits. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Analog Design Engineering investments.

M4 Analog Design Engineering - Senior Manager

86.240.34 As the Senior Manager of the Analog Design Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for designing complex and high performance integrated circuitry using analog or mixed signal circuits. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Analog Design Engineering - Manager

86.240.33 As the Manager of the Analog Design Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for designing complex and high performance integrated circuitry using analog or mixed signal circuits. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Analog Design Engineering - Supervisor

86.240.32 As the Team Leader (Professionals) of the Analog Design Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using analog or mixed signal circuits. This includes design of various circuit components such as Oscillators, PLLs (phase-locked loops) etc. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

I6 Analog Design Engineer - Preeminent

86.240.26 As the Pre-eminent Individual Contributor within the Analog Design Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to designing complex and high performance integrated circuitry using analog or mixed signal circuits. Researches analog design techniques & approaches and stays up-to-date with latest circuit design methodologies. Develops and identifies advances/opportunities in Analog Design Engineering field to enhance the delivery of products.

I5 Analog Design Engineer - Expert

86.240.25 As the Expert in the Analog Design Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using analog or mixed signal circuits. Expertise in various tools used in analog design (e.g. Spice, Spectre, Cadence etc.).

I4 Analog Design Engineer - Specialist

86.240.24 As the Specialist in the Analog Design Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using analog or mixed signal circuits. Proposes and defines circuit architecture to achieve functional and performance goals. Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation and validation based on analysis of specifications, integration and reliability.

I3 Analog Design Engineer - Senior

86.240.23 As the Senior professional in the Analog Design Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in designing complex and high performance integrated circuitry for electronic products and other hardware systems in support of end users’ needs using analog or mixed signal circuits. Gets involved in the performance optimization and debug of these circuits in various process technologies (eg. 65nm, 40nm, 28nm etc.). Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Analog Design Engineer - Experienced

86.240.22 As the Experienced professional in the Analog Design Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in designing integrated circuitry for electronic products and other hardware systems in support of end users’ needs using analog or mixed signal circuits. This includes design of various circuit components such as Oscillators, PLLs (phase-locked loops) etc. Gets involved in the documentation, layout and debug of these circuits in various process technologies (eg. 65nm, 40nm, 28nm etc.). Second level professional with direct impact on results and outcome.

I1 Analog Design Engineer - Entry

86.240.21 As the Entry level professional in the Analog Design Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Performs routine activities related to Analog design engineering and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Analog Design Engineering field.




Digital Design Engineering##

Career Level Position Title Code Digital Design Engineering Common Duties and Responsibilities

M5 Head of Digital Design Engineering

86.250.35 As the Head of the Digital Design Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for designing complex and high performance integrated circuitry using digital design. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Digital Design Engineering investments.

M4 Digital Design Engineering - Senior Manager

86.250.34 As the Senior Manager of the Digital Design Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for designing complex and high performance integrated circuitry using digital design. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Digital Design Engineering - Manager

86.250.33 As the Manager of the Digital Design Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for designing complex and high performance integrated circuitry using digital design. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Digital Design Engineering - Supervisor

86.250.32 As the Team Leader (Professionals) of the Digital Design Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in designing complex and high performance integrated circuitry for electronic products and other hardware systems using digital design. This includes design of various standard/custom circuit components and ASICs. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

I6 Digital Design Engineer - Preeminent

86.250.26 As the Pre-eminent Individual Contributor within the Digital Design Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to designing complex and high performance integrated circuitry using digital design. Researches digital design techniques & approaches and stays up-to-date with latest circuit design methodologies. Develops and identifies advances/opportunities in Digital Design Engineering field to enhance the delivery of products.

I5 Digital Design Engineer - Expert

86.250.25 As the Expert in the Digital Design Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in designing complex and high performance integrated circuitry for electronic products and other hardware systems using digital design. Understands the design trade offs for power, area and speed. Expertise in RTL to GDSII flow and various tools used in digital design (e.g. VHDL or Verilog, Simulink, Primetime etc.).

I4 Digital Design Engineer - Specialist

86.250.24 As the Specialist in the Digital Design Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in designing complex and high performance integrated circuitry for electronic products and other hardware systems using digital design. Facilitates transition of product design and enhancement to full production/delivery through involvement in modelling, simulation and validation based on analysis of specifications, integration and reliability.

I3 Digital Design Engineer - Senior

86.250.23 As the Senior professional in the Digital Design Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in designing complex and high performance integrated circuitry for electronic products and other hardware systems using digital design. Gets involved in the performance optimization and debug of these circuits in various process technologies (eg. 65nm, 40nm, 28nm etc.). Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Digital Design Engineer - Experienced

86.250.22 As the Experienced professional in the Digital Design Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in designing integrated circuitry for electronic products and other hardware using digital design. This includes design of various standard/custom circuit components and ASICs. Gets involved in the documentation, layout and debug of these circuits in various process technologies (eg. 65nm, 40nm, 28nm etc.). Second level professional with direct impact on results and outcome.

I1 Digital Design Engineer - Entry

86.250.21 As the Entry level professional in the Digital Design Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Performs routine activities related to Digital design engineering and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Digital Design Engineering field.




IC Layout Engineering##

Career Level Position Title Code IC Layout Engineering Common Duties and Responsibilities

M5 Head of IC Layout Engineering

86.260.35 As the Head of the IC Layout Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for converting circuit design schematic created by hardware design teams to their physical mask design. Has ultimate accountability for the sub-function and develops strategic plan, department's objectives and oversees the IC layout engineering sub-function.

M4 IC Layout Engineering - Senior Manager

86.260.34 As the Senior Manager of the IC Layout Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for IC layout engineering sub-function. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 IC Layout Engineering - Manager

86.260.33 As the Manager of the IC Layout Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for IC layout engineering. Focus is on policy and strategy implementation and control rather than development. Handles multiple projects involving full chip layout. Responsible for resolving chip, partition problems and assemble solution.

M2 IC Layout Engineering - Supervisor

86.260.32 As the Team Leader (Professionals) of the IC Layout Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in converting circuit design schematic created by hardware design teams to their physical mask design. Handles independent projects involving chip layout. Responsible for resolving chip, partition problems and assemble solutions.

M1 IC Layout Engineering - Team Leader

86.260.31 As the Team Leader (Para-Professionals) of the IC Layout Engineering Sub-Function, plays an operational role with immediate impact. Supervises para-professionals in converting circuit design schematic created by hardware design teams to their physical mask design. May handle independent projects involving complete chip layout. Responsible for resolving chip, partition problems and assemble solutions.

I6 IC Layout Engineer - Preeminent

86.260.26 As the Pre-eminent Individual Contributor within the IC Layout Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to IC layout engineering. Researches IC layout design techniques & approaches and stays up-to-date with latest methodologies.

I5 IC Layout Engineer - Expert

86.260.25 As the Expert in the IC Layout Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Possesses highest level of proficiency in the IC layout engineering. Reviews and analyses most complex engineering design schematics and supporting documents such as logic diagrams and design rules to plan the layout of IC. Expertise in layout design tools (like Cadence Virtuoso/XL etc.) and layout verification tools (like Calibre, Dracula etc.).

I4 IC Layout Engineer - Specialist

86.260.24 As the Specialist in the IC Layout Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in IC layout engineering. In charge of the creation of new physical design data from concepts, partial schematics and will have working knowledge of overall requirements. Interacts with engineering staff to resolve design details or problems. May have experience with multiple electronic CAD packages for the design and layout of complex circuits using graphic editing tools. Extensive knowledge of advanced design techniques and layout engineering. Fully self-sufficient in identifying and debugging any verification failures.

I3 IC Layout Engineer - Senior

86.260.23 As the Senior professional in the IC Layout Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in complex custom layout design including floorplanning, integration, manual layout design and verification of chips. Proficient in layout verification methodologies. Works closely with design engineers and ensures that the layout conforms to all design requirements and is in accordance to guidelines for performance, yield and manufacturability.

I2 IC Layout Engineer - Experienced

86.260.22 As the Experienced professional in the IC Layout Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Responsible for block-level layout & verification, top level routing, floor planning, & tape-out activities. Possesses well developed skills in layout planning, capacitance reduction and device matching. Has understanding of layout design rules & verification methodologies. Sets up and runs modules as well as full device verification.

I1 IC Layout Engineer - Entry

86.260.21 As the Entry level professional in the IC Layout Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Performs routine activities in converting circuit design schematic created by hardware design teams to their physical mask design. Focuses on learning and acquiring work skills/knowledge in the IC Layout Engineering field.




Career Level Position Title Code IC Layout Engineering Common Duties and Responsibilities

P3 IC Layout Assistant - Senior

86.260.13 As the Senior para-professional in the IC Layout Engineering Sub-Function, adapts/enhances working methods by following a broad framework. Under general supervision, has a higher degree of ownership & process independence. Works on relatively complex problems, through general usage of standard concepts and principles and application of own judgment. Works with a Design team to take input, communicate constraints and work out dependencies to effectively deliver matching schematics and layout as per the requirement. Producing quality layouts of analog/mixed-signal circuit blocks.

P2 IC Layout Assistant - Experienced

86.260.12 As the Experienced para-professional in the IC Layout Engineering Sub-Function, works under limited supervision to check and correct problems that are not immediately evident in existing systems or processes. Possesses knowledge of concepts in layout quality. Works with a design team to take input, communicate constraints and work out dependencies to effectively deliver matching schematics and layout as per the requirement.

P1 IC Layout Assistant - Entry

86.260.11 As the Entry para-professional in the IC Layout Engineering Sub-Function, works under close supervision to make minor changes by following defined procedures/processes. Possesses basic knowledge of layout concepts and quality.



IC Verification Engineering##

Career Level Position Title Code IC Verification Engineering Common Duties and Responsibilities

M5 Head of IC Verification Engineering

86.270.35 As the Head of the IC Verification Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for design verification of the integrated circuits (ICs) at the block, chip and system level. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of IC Verification Engineering investments.

M4 IC Verification Engineering - Senior Manager

86.270.34 As the Senior Manager of the IC Verification Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for design verification of the integrated circuits (ICs). Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 IC Verification Engineering - Manager

86.270.33 As the Manager of the IC Verification Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for design verification of the integrated circuits (ICs) at the block, chip and system level. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 IC Verification Engineering - Supervisor

86.270.32 As the Team Leader (Professionals) of the IC Verification Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in design verification of the integrated circuits (ICs) at the block, chip and system level. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

I6 IC Verification Engineer - Preeminent

86.270.26 As the Pre-eminent Individual Contributor within the IC Verification Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to design verification of the integrated circuits (ICs). Identifies new opportunities or emerging technologies to implement new test specifications and/or test methods. Recommends the adoption of new methodologies in IC verification engineering field.

I5 IC Verification Engineer - Expert

86.270.25 As the Expert in the IC Verification Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Performs complex IC verification activities. Works with design engineers to resolve complex functional failures and diagnose/improve ICs for future modules.

I4 IC Verification Engineer - Specialist

86.270.24 As the Specialist in the IC Verification Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in design verification of the integrated circuits (ICs). Works with designers to develop verification requirements and test plans based on design specifications. Analyzes and debugs functional failures, with emphasis on verification of logic and host interface. Develops scripts and automates the test environment.

I3 IC Verification Engineer - Senior

86.270.23 As the Senior professional in the IC Verification Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in design verification of the integrated circuits (ICs) at the block, chip and system level. Defines overall verification strategy and develops testbench to ensure adequate feature and code coverage. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 IC Verification Engineer - Experienced

86.270.22 As the Experienced professional in the IC Verification Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in design verification of the integrated circuits (ICs) at the block, chip and system level. Executes verification tests to verify subsystem and chip level timing and functionality. Creates verification reports with coverage metrics and traceability to requirements. Second level professional with direct impact on results and outcome.

I1 IC Verification Engineer - Entry

86.270.21 As the Entry level professional in the IC Verification Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Performs routine activities in design verification of the integrated circuits (ICs) at the block, chip and system level. Focuses on learning and acquiring work skills/knowledge in the IC Verification Engineering field.




Hardware Equipment Design Engineering

Career Level Position Title Code Hardware Equipment Design Engineering Common Duties and Responsibilities

M5 Head of Hardware Design Engineering

84.100.35 Leads the Hardware Equipment Design Engineering sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Hardware Equipment Design Engineering investments.

M4 Hardware Design Engineering - Senior Manager

84.110.34 Highly experienced in the management of Hardware Equipment Design Engineering sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Hardware Design Engineering - Manager

84.115.33 Manages the Hardware Equipment Design Engineering sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Hardware Design Engineering - Supervisor

84.119.32 Provides first level supervision to the team of Professionals in Hardware Equipment Design Engineering sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in designing and developing complex capital equipment and their mechanical components. Ensures designed equipment meets design parameters and engineering standards.

I6 Hardware Design Engineer - Preeminent

84.124.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Hardware Equipment Design Engineering. Speaks at national and international forums. Develops and identifies advances/opportunities in semiconductor technologies to enhance the production process and delivery of products in the Hardware Equipment Design Engineering field.

I5 Hardware Design Engineer - Expert

84.125.25 Recognised for the level of technical expertise in the Hardware Equipment Design Engineering within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the analysis of equipment specifications and processing such requirements to establish new designs or modifications. Develops conceptual and detailed schematic designs and layouts. Works with research engineers/scientists and clients for improvement initiatives with regards to equipment designs.

I4 Hardware Design Engineer - Specialist

84.126.24 Recognized as among the most experienced and knowledgeable resources in the Hardware Equipment Design Engineering within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Hardware Equipment Design Engineering.

I3 Hardware Design Engineer - Senior

84.127.23 Experienced professional with well developed, proficient knowledge and skills in Hardware Equipment Design Engineering. Builds and tests prototypes of hardware equipment for overall soundness and feasibility. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Hardware Design Engineer - Experienced

84.128.22 Works independently under limited supervision and applies knowledge of subject matter in Hardware Equipment Design Engineering. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Hardware Design Engineer - Entry

84.129.21 First level Hardware Equipment Design Engineering professional, representing the most common entry point into the organisation. Performs routine activities related to the hardware equipment design and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Hardware Equipment Design Engineering field.



R&D Scientist

Career Level Position Title Code R&D Scientist Common Duties and Responsibilities

M5 Head of R&D Science 86.200.35 Leads the R&D Science sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of R&D Science investments. Identifies and capitalizes on opportunities to implement new products and/or technologies.

M4 R&D Scientist - Senior Manager

86.210.34 Highly experienced in the management of R&D Science sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 R&D Scientist - Manager

86.215.33 Manages the R&D Science sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 R&D Scientist - Supervisor

86.219.32 Provides first level supervision to the team of Professionals in R&D Science sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in undertaking scientific research projects with the goal of breaking new ground in a given discipline(s) which could lead to new inventions or product enhancement.

M1 R&D Scientist - Team Leader I

86.224.31 Team leader for the R&D Science sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of scientific research projects.

I6 R&D Scientist - Preeminent

86.224.26 An internationally recognized leader and contributor in the field of expertise. Maintains latest knowledge of existing and emerging scientific principles/theories/techniques and applies them to identify and develop innovative solutions, products and projects. Speaks at national and international forums. Contributes to the body of research within and/or outside the organization within area of expertise.

I5 R&D Scientist- Expert 86.225.25 Recognised for the level of technical expertise in R&D Science within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development of tools, techniques and theories to facilitate on-going research activities of an organization.

I4 R&D Scientist - Specialist

86.226.24 Recognized as among the most experienced and knowledgeable resources in the R&D Science within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in R&D Science.

I3 R&D Scientist - Senior 86.227.23 Experienced professional with well developed, proficient knowledge and skills in R&D Science. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 R&D Scientist - Experienced

86.228.22 Works independently under limited supervision and applies knowledge of subject matter in R&D Science. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 R&D Scientist - Entry 86.229.21 First level R&D Science professional, representing the most common entry point into the organisation. Performs routine activities related to the R&D science and maintains completeness of research documentation. Focuses on learning and acquiring work skills/knowledge in the R&D Science field.



Material Engineering##

Career Level Position Title Code Material Engineering Common Duties and Responsibilities

M5 Head of Material Engineering

86.280.35 As the Head of the Material Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Material Engineering investments. Identifies and capitalizes on opportunities to implement new products and/or technologies.

M4 Material Engineering - Senior Manager

86.280.34 As the Senior Manager of the Material Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for researching and studying the structures and chemical properties of various natural and manmade materials. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Material Engineering - Manager

86.280.33 As the Manager of the Material Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for the sub-function. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Material Engineering - Supervisor

86.280.32 As the Team Leader (Professionals) of the Material Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in researching and studying the structures and chemical properties of various natural and manmade materials. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

I6 Material Engineer - Preeminent

86.280.26 As the Pre-eminent Individual Contributor within the Material Engineering Sub-Function, acknowledged as an industry thought leader at a national and international level, both within and outside the organization. Considered to be a leading industry authority in approaches to researching and studying the structures and chemical properties of various materials. Maintains latest knowledge of existing and emerging techniques and applies them to identify and develop innovative solutions, products and projects. Contributes to the body of research within and/or outside the organization within area of expertise.

I5 Material Engineer - Expert

86.280.25 As the Expert in the Material Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Possesses capability to make breakthroughs in researching and studying the structures and chemical properties of various natural and manmade materials. Determines ways to strengthen or combine materials or develop new materials with new or specific properties for use in a variety of products and applications.

I4 Material Engineer - Specialist

86.280.24 As the Specialist in the Material Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in researching and studying the structures and chemical properties of various natural and manmade materials. Determines ways to strengthen or combine materials or develop new materials with new or specific properties for use in a variety of products and applications.

I3 Material Engineer - Senior

86.280.23 As the Senior professional in the Material Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in researching and studying the structures and chemical properties of various natural and manmade materials. Tests materials to determine conformance to specifications and recommends them for reliable performance in various environments. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Material Engineer - Experienced

86.280.22 As the Experienced professional in the Material Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in researching and studying the structures and chemical properties of various natural and manmade materials by performing experiments and computer modelling. Tests materials to determine conformance to specifications of mechanical strength, strength-weight ratio, ductility, magnetic and electrical properties, and resistance to abrasion, corrosion, heat & cold. Tests products to ensure all quality and safety standards are met. Second level professional with direct impact on results and outcome.

I1 Material Engineer - Entry

86.280.21 As the Entry level professional in the Material Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Applies broad knowledge in researching and studying the structures and chemical properties of various natural and manmade materials by performing experiments and computer modelling. Performs routine activities related to Material Engineering and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Material Engineering field.




Hardware Product Development**

Career Level Position Title Code Hardware Product Development Common Duties and Responsibilities

M5 Head of Hardware Product Development

86.105.35 Leads the Hardware Product Development sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Hardware Product Development investments.

M4 Hardware Product Development - Senior Manager

86.105.34 Highly experienced in the management of Hardware Product Development sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Hardware Product Development - Manager

86.105.33 Manages the Hardware Product Development sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Products Product Development Supervisor

86.105.32 Provides first level supervision to the team of Professionals in Hardware Product Development sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the engagement of R&D activities in relation to the design, characterization, iterative refinement of mechanical components, circuits, assemblies, fiber optics, electronic place parts and linkage, etc. Drives the hardware product development process from design to implementation.

I6 Hardware Product Development - Preeminent

86.107.26 An internationally recognized leader and contributor in the field of expertise. Speaks at national and international forums. Contributes to the body of research in the Hardware Product Development field. Constantly monitors industry trends for technological evolutions and leverages on appropriate technology to develop advance solutions and products based on emerging market trends/opportunities.

I5 Hardware Product Development Engineer - Expert

86.108.25 Recognised for the level of technical expertise in Hardware Product Development within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Works on product definition, design, process requirements and review to conceive a practical design. Builds prototype to determine design feasibility.

I4 Hardware Product Development Engineer - Specialist

86.109.24 Recognized as among the most experienced and knowledgeable resources in the Hardware Product Development within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Hardware Product Development. Presents product ideas to senior management to seek approval for product launch.

I3 Hardware Product Development Engineer - Senior

86.111.23 Experienced professional with well developed, proficient knowledge and skills in Hardware Product Development. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals. Assists in support efforts of the hardware development process and creates proposals.

I2 Hardware Product Development Engineer - Experienced

86.111.22 Works independently under limited supervision and applies knowledge of subject matter in Hardware Product Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Hardware Product Development Engineer - Entry

86.111.21 First level Hardware Product Development professional, representing the most common entry point into the organisation. Performs routine activities related to hardware product development and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Hardware Product Development field.




Software Product Development**

Career Level Position Title Code Software Product Development Common Duties and Responsibilities

M5 Head of Software Product Development

86.333.35 Leads the Software Product Development sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Software Product Development investments.

M4 Software Product Development - Senior Manager

86.334.34 Highly experienced in the management of Software Product Development sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Software Product Development - Manager

86.335.33 Manages the Software Product Development sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Software Product Development Supervisor

86.336.32 Provides first level supervision to the team of Professionals in Software Product Development sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in the engagement of R&D activities in relation to the design development and coding of new software or significant enhancements to existing software. Drives the software product development process from design to implementation.

I6 Software Product Development - Preeminent

86.337.26 An internationally recognized leader and contributor in the field of expertise. Speaks at national and international forums. Contributes to the body of research in the Software Product Development field. Monitors industry trends for technological evolutions and leverages on appropriate technology to develop software solutions and advance the organization’s products based on market trends/opportunities.

I5 Software Product Development Engineer - Expert

86.338.25 Recognised for the level of technical expertise in Software Product Development within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Performs product road mapping and provides thought leadership in design and implementation of software solutions. Works on software specifications, coding and review to create a functional solution.

I4 Software Product Development Engineer - Specialist

86.339.24 Recognized as among the most experienced and knowledgeable resources in the Software Product Development within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Software Product Development. Carries out validation of successive versions of software to integrate with total system hardware. Presents product ideas to senior management to seek approval for product launch.

I3 Software Product Development Engineer - Senior

86.331.23 Experienced professional with well developed, proficient knowledge and skills in Software Product Development. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals. Assists in support efforts of the software development process and creates proposals.

I2 Software Product Development Engineer - Experienced

86.331.22 Works independently under limited supervision and applies knowledge of subject matter in Software Product Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Software Product Development Engineer - Entry

86.331.21 First level Software Product Development professional, representing the most common entry point into the organisation. Performs routine activities related to software product development and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Software Product Development field.




R&D Lab Engineering##

Career Level Position Title Code R&D Lab Engineering Common Duties and Responsibilities

M5 Head of R&D Lab Engineering

86.290.35 As the Head of the R&D Lab Engineering Sub-Function, provides operational oversight and sets the medium to long-term tactical direction for R&D lab engineering. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of R&D Lab Engineering investments.

M4 R&D Lab Engineering - Senior Manager

86.290.34 As the Senior Manager of the R&D Lab Engineering Sub-Function, provides tactical direction to define new products, processes, standards or operational plans with significant mid-term impact. Manages and develops strategies for installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 R&D Lab Engineering - Manager

86.290.33 As the Manager of the R&D Lab Engineering Sub-Function, focuses on short-term operational/tactical responsibilities by providing second level of management to a group of one or more teams. Oversees the strategy implementation and operations for installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 R&D Lab Engineering - Supervisor

86.290.32 As the Team Leader (Professionals) of the R&D Lab Engineering Sub-Function, plays an operational role with immediate impact. Supervises professionals in installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

M1 R&D Lab Engineering - Team Leader

86.290.31 As the Team Leader (Para-Professionals) of the R&D Lab Engineering Sub-Function, plays an operational role with immediate impact. Supervises para-professionals in installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Works with vendors for technical assistance and support. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of plans to maximize utilization of facilities and equipment.

I5 R&D Lab Engineer - Expert

86.290.25 As the Expert in the R&D Lab Engineering Sub-Function, acknowledged as an expert both within and outside the organization. Identifies and resolves issues which have company wide and long-term impact. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Plans laboratory layout and has expertise in managing specialised laboratory equipment.

I4 R&D Lab Engineer - Specialist

86.290.24 As the Specialist in the R&D Lab Engineering Sub-Function, considered as highly experienced and knowledgeable resource within the organization. Able to represent your organization externally on specialized matters in R&D Lab Engineering field. Applies highly developed specialist knowledge and skills in R&D Lab Engineering.

I3 R&D Lab Engineer - Senior

86.290.23 As the Senior professional in the R&D Lab Engineering Sub-Function, provides experienced project team members with instruction, guidance and advice. Leads important projects in installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Handles setup/configuration/installation of the equipment, and manages logistics including utilization, upgrades and archiving of equipment. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 R&D Lab Engineer - Experienced

86.290.22 As the Experienced professional in the R&D Lab Engineering Sub-Function, works under limited supervision to effectively deal with unfamiliar issues. Possesses well developed skills in installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Uses test and diagnostic tools to perform equipment checks and characterization, and performs routine preventive maintenance of the equipment.

I1 R&D Lab Engineer - Entry

86.290.21 As the Entry level professional in the R&D Lab Engineering Sub-Function, works under close supervision to undertake day-to-day activities. Applies broad knowledge in installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Focuses on learning and acquiring work skills/knowledge in the R&D Lab Engineering field.

P3 R&D Lab Assistant - Senior

86.290.13 As the Senior para-professional in the R&D Lab Engineering Sub-Function, adapts/enhances working methods by following a broad framework. Possesses advanced knowledge in installation, configuration, operation and maintenance of a range of R&D and laboratory equipment. Uses test and diagnostic tools to perform equipment checks and characterization, and performs routine preventive maintenance of the equipment.




Career Level Position Title Code R&D Lab Engineering Common Duties and Responsibilities

P2 R&D Lab Assistant - Experienced

86.290.12 As the Experienced para-professional in the R&D Lab Engineering Sub-Function, works under limited supervision to check and correct problems that are not immediately evident in existing systems or processes. Applies specialized operational knowledge of R&D Lab Engineering.

P1 R&D Lab Assistant - Entry

86.290.11 As the Entry para-professional in the R&D Lab Engineering Sub-Function, works under close supervision to perform routine activities related to R&D Lab Engineering and make minor changes by following defined procedures/processes. Possesses basic knowledge in installation, configuration, operation and maintenance of a range of R&D and laboratory equipment.



Research and Development Benchmark Position Grid


Career Level R&D Engineering Management Integrated Circuit (IC) Design Engineering Analog Design Engineering## Digital Design Engineering##

M5 (refer to “Functional Management” function) 84.000.35 Head of IC Design Engineering

86.240.35 Head of Analog Design Engineering

86.250.35 Head of Digital Design Engineering

M4 86.003.34 R&D - Senior Manager

84.010.34 IC Design Engineer - Senior Manager

86.240.34 Analog Design Engineering - Senior Manager

86.250.34 Digital Design Engineering - Senior Manager

M3 86.004.33 R&D - Manager

84.015.33 IC Design Engineer - Manager

86.240.33 Analog Design Engineering - Manager

86.250.33 Digital Design Engineering - Manager

M2 N/A 84.019.32 IC Design Engineer - Supervisor

86.240.32 Analog Design Engineering - Supervisor

86.250.32 Digital Design Engineering - Supervisor

M1 N/A N/A N/A N/A

I6 N/A 84.024.26 IC Design Engineer - Preeminent

86.240.26 Analog Design Engineer - Preeminent

86.250.26 Digital Design Engineer - Preeminent

I5 N/A 84.025.25 IC Design Engineer - Expert

86.240.25 Analog Design Engineer - Expert

86.250.25 Digital Design Engineer - Expert

I4 N/A 84.026.24 IC Design Engineer - Specialist

86.240.24 Analog Design Engineer - Specialist

86.250.24 Digital Design Engineer - Specialist

I3 N/A 84.027.23 IC Design Engineer - Senior

86.240.23 Analog Design Engineer - Senior

86.250.23 Digital Design Engineer - Senior

I2 N/A 84.028.22 IC Design Engineer - Experienced

86.240.22 Analog Design Engineer - Experienced

86.250.22 Digital Design Engineer - Experienced

I1 N/A 84.029.21 IC Design Engineer - Entry

86.240.21 Analog Design Engineer - Entry

86.250.21 Digital Design Engineer - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A





Career Level IC Layout Engineering## IC Verification Engineering## Hardware Equipment Design Engineering R&D Scientist

M5 86.260.35 Head of IC Layout Engineering

86.270.35 Head of IC Verification Engineering

84.100.35 Head of Hardware Design Engineering

86.200.35 Head of R&D Science

M4 86.260.34 IC Layout Engineering - Senior Manager

86.270.34 IC Verification Engineering - Senior Manager

84.110.34 Hardware Design Engineering - Senior Manager

86.210.34 R&D Scientist - Senior Manager

M3 86.260.33 IC Layout Engineering - Manager

86.270.33 IC Verification Engineering - Manager

84.115.33 Hardware Design Engineering - Manager

86.215.33 R&D Scientist - Manager

M2 86.260.32 IC Layout Engineering - Supervisor

86.270.32 IC Verification Engineering - Supervisor

84.119.32 Hardware Design Engineering - Supervisor

86.219.32

R&D Scientist - Supervisor

M1 86.260.31 IC Layout Engineering - Team Leader N/A N/A 86.224.31

R&D Scientist - Team Leader I

I6 86.260.26 IC Layout Engineer - Preeminent

86.270.26 IC Verification Engineer - Preeminent

84.124.26 Hardware Design Engineer - Preeminent

86.224.26 R&D Scientist - Preeminent

I5 86.260.25 IC Layout Engineer - Expert

86.270.25 IC Verification Engineer - Expert

84.125.25 Hardware Design Engineer - Expert

86.225.25 R&D Scientist- Expert

I4 86.260.24 IC Layout Engineer - Specialist

86.270.24 IC Verification Engineer - Specialist

84.126.24 Hardware Design Engineer - Specialist

86.226.24 R&D Scientist - Specialist

I3 86.260.23 IC Layout Engineer - Senior

86.270.23 IC Verification Engineer - Senior

84.127.23 Hardware Design Engineer - Senior

86.227.23 R&D Scientist - Senior

I2 86.260.22 IC Layout Engineer - Experienced

86.270.22 IC Verification Engineer - Experienced

84.128.22 Hardware Design Engineer - Experienced

86.228.22 R&D Scientist - Experienced

I1 86.260.21 IC Layout Engineer - Entry

86.270.21 IC Verification Engineer - Entry

84.129.21 Hardware Design Engineer - Entry

86.229.21 R&D Scientist - Entry

P3 86.260.13 IC Layout Assistant - Senior N/A N/A N/A

P2 86.260.12 IC Layout Assistant - Experienced N/A N/A N/A

P1 86.260.11 IC Layout Assistant - Entry N/A N/A N/A





Career Level Material Engineering## Hardware Product Development** Software Product Development** R&D Lab Engineering##

M5 86.280.35 Head of Material Engineering

86.105.35 Head of Hardware Product Development

86.333.35 Head of Software Product Development

86.290.35 Head of R&D Lab Engineering

M4 86.280.34 Material Engineering - Senior Manager

86.105.34 Hardware Product Development - Senior Manager

86.334.34 Software Product Development - Senior Manager

86.290.34 R&D Lab Engineering - Senior Manager

M3 86.280.33 Material Engineering - Manager

86.105.33 Hardware Product Development - Manager

86.335.33 Software Product Development - Manager

86.290.33 R&D Lab Engineering - Manager

M2 86.280.32 Material Engineering - Supervisor

86.105.32 Products Product Development Supervisor

86.336.32 Software Product Development Supervisor

86.290.32 R&D Lab Engineering - Supervisor

M1 N/A N/A N/A 86.290.31 R&D Lab Engineering - Team Leader

I6 86.280.26 Material Engineer - Preeminent

86.107.26 Hardware Product Development - Preeminent

86.337.26 Software Product Development - Preeminent N/A

I5 86.280.25 Material Engineer - Expert

86.108.25 Hardware Product Development Engineer - Expert

86.338.25 Software Product Development Engineer - Expert

86.290.25 R&D Lab Engineer - Expert

I4 86.280.24 Material Engineer - Specialist

86.109.24 Hardware Product Development Engineer - Specialist

86.339.24 Software Product Development Engineer - Specialist

86.290.24 R&D Lab Engineer - Specialist

I3 86.280.23 Material Engineer - Senior

86.111.23 Hardware Product Development Engineer - Senior

86.331.23 Software Product Development Engineer - Senior

86.290.23 R&D Lab Engineer - Senior

I2 86.280.22 Material Engineer - Experienced

86.111.22 Hardware Product Development Engineer - Experienced

86.331.22 Software Product Development Engineer - Experienced

86.290.22 R&D Lab Engineer - Experienced

I1 86.280.21 Material Engineer - Entry

86.111.21 Hardware Product Development Engineer - Entry

86.331.21 Software Product Development Engineer - Entry

86.290.21 R&D Lab Engineer - Entry

P3 N/A N/A N/A 86.290.13 R&D Lab Assistant - Senior

P2 N/A N/A N/A 86.290.12 R&D Lab Assistant - Experienced

P1 N/A N/A N/A 86.290.11 R&D Lab Assistant - Entry

** New sub-function introduced in H1_2012 ## New sub-function introduced in H2_2013



SALES

Sales Function / Sub-function Descriptions

Sales - Hi-Tech (Generic)

Responsible for selling products/services within the Hi-Tech sector to achieve revenue/sales targets. Fulfils a broad sales function rather than having a specific product/service line focus. Involves in the direct sales process by managing new and existing accounts of regional, national or strategic significance. Serves as a key point of contact between the client and the organization. Informs clients of new product/service offerings and recommends products/services that suit clients’ business needs. Coordinates the preparation of bids documents and proposals. May conduct product demonstrations.

Note: Account Management and Key Account Management roles should be matched to this Sub-function. When data is presented in the survey, an additional feature is present to combine the data matched from Hi-Tech-Generic, Services, Hardware, Software Tools and Applications, and Integrated Solutions specialisations for reporting purpose.

Typical titles include Sales Account Representative.

Pre-Sales – Product Specialist

Responsible for providing pre-sales technical support/expertise to assist the sales team in their sales effort. Possesses specialized product knowledge in a single product or product line. Delivers in depth presentations and product demonstrations to clients and sales representatives. May possess some capability for the installation component of product/service solutions and develop prototypes to demonstrate the feasibility of product solutions. May have a continuing role in customer support to address clients’ issues in the usage of organizational products/services.

Typical titles include Product Consultant, Product Specialist.

Pre-Sales - Solutions Architect

Responsible for the design and development of information technology solutions. Works closely with the sales team to identify external clients’ needs and business requirements. Translates such specifications into possible technological solutions. Outlines project objectives, technical requirements, schedules, deliverables and cost estimates. Works in conjunctions with the client and the development team to arrive at the recommended solution and provides direct support in meetings and presentations. Presents recommended solution to client for validation and improvements. Keeps abreast of technological developments and applications to initiate enhanced solutions.

Note: If incumbent is not on a commission basis (e.g. sales incentive), please match to Sales function: Solutions Architect - Technical Specialist.

Typical titles include Solutions Architect or Solutions Specialist.





Sales - Hardware Equipment

Responsible for selling hardware equipment to achieve revenue/sales targets. Involves in the direct sales process by managing new and existing accounts of regional, national or strategic significance. Serves as a key point of contact between the client and the organization. Informs clients of new hardware offerings and recommends hardware that suit clients’ business needs. Coordinates the preparation of bids documents and proposals. May conduct product demonstrations.

Note: Examples of Hardware – electronic equipment, machinery etc.

Typical titles include Sales Account Representative – Hardware.

Sales - Services

Responsible for selling IT services, solutions and maintenance services to clients. Involves in the direct sales process by managing new and existing accounts of regional, national or strategic significance. Responsible for relationship building, managing accounts and building proposals with the help of technical staff. Serves as a key point of contact between the client and the organization. Informs clients of new IT-services and solutions offerings and recommends services that suit clients’ business needs. Coordinates the preparation of bids documents and proposals. May conduct product demonstrations.

Note: Examples of IT-related services – IT security, data management services etc.

Typical titles include Sales Account Representative – Services.

Solutions Architect – Technical Specialist**

Responsible for the design and development of information technology architecture for internal and/or external clients. Serves as a technical expert on solutions design, development and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Ensures compatibility, interoperability, stability and usability of solution architecture. Requires broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Note: If incumbent’s role is more sales-focused, please match to Sales function: Pre-Sales - Solutions Architect

Typical titles include Technical/Software/Application/System/IT Architect, Enterprise Architect, Business Intelligence Architect. ** New sub-function introduced in H1_2012




Sales - Software Tools and Applications

Responsible for selling software tools and applications to achieve revenue/sales targets. Involves in the direct sales process by understanding the software requirements of clients, managing new and existing accounts of regional, national or strategic significance and managing post sales support for client accounts. Types of software sold may vary in scale ranging from enterprise level programs such as CRM, ERP etc. to consumer level custom software products. Serves as a key point of contact between the client and the organization. Informs clients of new software tools and applications offerings, and recommends software tools and applications that suit clients’ business needs. Coordinates the preparation of bids documents and proposals. May conduct product demonstrations.

Note: Examples of Software Tools and Applications – operating systems, commercial apps etc.

Typical titles include Sales Account Representative – Software Tools and Applications.

Sales - Integrated Solutions

Responsible for selling integrated solutions (that bring together both hardware and software products) to achieve revenue/sales targets. Involves in the direct sales process by managing new and existing accounts of regional, national or strategic significance. Serves as a key point of contact between the client and the organization. Informs clients of new integrated solutions offerings and recommends integrated solutions that suit clients’ business needs. Coordinates the preparation of bids documents and proposals. May conduct product demonstrations.

Note: Examples of Integrated Solutions – networking and systems integration, hardware and software system support etc.

Typical titles include Sales Account Representative – Integrated solutions.

Channel Sales

Responsible for selling organization’s products/services through a network of dealers, distributors and/or manufacturers. Serves as a key point of contact between multiple channel partners and the organization. Establishes and manages relationships with channel partners to drive sales opportunities. Keeps channel partners updated on new product/service offerings. Works with marketing team and channel partners to develop and implement marketing/promotional activities to promote channel partners’ participation.

Typical titles include Partner/Dealer Sales Representative, Channel Partner Representative, Channel Account/Development Representative.

Alliance Management

Responsible for identifying, developing and managing the strategic partnership/alliance with appropriate companies to develop complimentary product offerings, business processes, services and technical support models for revenue growth and market positioning. Coordinates all alliance related activities and institutionalizes processes/systems to share and leverage alliance management experience and know-how. Involves in activities such as building trust, alliance communication infrastructure and solving alliance issues. Develops alliance metrics to track and assess the overall success of alliance.

Typical titles include Partner Assurance / Representative, Strategic Alliance Representative.

Sales Financing

Responsible for offering sales financing to customers and prospects by providing a range of financing options to maximise sales opportunities. Primarily engages in lending money, either directly or through arrangement with dealers, for the purpose of providing collateralised goods through a contractual instalment sales agreement. Evaluates customers/prospects records and recommends extended service plans.

Typical titles include Sales Finance Representative.




Contract, Bid and Proposal Management

Responsible for administrating, consulting and/or negotiating product/service contracts with external customers. Develops pre-sales contract strategies and works closely with marketing, sales and business management teams to structure proposals/contracts/bid documents. Negotiates contracts that are consistent with business objectives and engages in contract amendments and renegotiation to accommodate scope changes. Ensures fulfilment of contractual obligations from contracting parties. Does not require the incumbent to have legal qualification.

Typical titles include Contracts & Negotiations Representative, Proposal Representative.

Sales Administration and Support

Responsible for handling a variety of administrative activities to support the sales team. Activities include generating quotations and other sales related documents, processing of sales orders, handling enquiries and preparing sales statistics and records of sales performance. Tracks delivery and shipment of orders and resolves clients order issues.

Note: There will be very few of these roles that are matched to the I4 or higher and M4 or higher levels for these functions. Please carefully review the Career Level descriptions before matching jobs in the Sub-function to the higher levels to ensure all criteria are met.

Typical titles include Service Administrators, Sales Support Representative, Sales Order Representative.

Business Development

Responsible for undertaking a range of business development tasks to drive technological solutions within existing or new markets. Establishes strong relationships with clients and key account representatives to identify new business opportunities. Involves in gathering market intelligence, generating leads, strategic analysis and proposition/campaign development to garner new business for the organization. Works with multi-disciplinary team to develop ideal solutions as per the business need of the prospect or market. May or may not have personal revenue targets. Likely to have a focus on country, regional or global revenues for a customer set, industry or product/service line.

Typical titles include Business Development Manager.

Telesales

Responsible for selling organization’s products/services through cold calling to achieve predetermined sales quota. Focuses on making quick sales. Utilises inbound and/or outbound calls to pursue sales. Assesses customers’ needs and presents the features and benefits of product/service offerings to potential customers. Takes orders, closes sales and prepares appropriate documentation. Keeps daily records of calls and documents customer details in database. Fulfils a broad sales function rather than have a specific product/service line focus.

Note: This Sub-function engages in higher volume cold calling and typically sells organization’s lower value products/services than Inside Sales.

Typical titles include Telesales Representative.




Inside Sales Responsible for selling products/services primarily through phone and emails to achieve predetermined sales quota. Focuses on developing long term customer relationships. Sales are typically achieved through assigned accounts and qualified leads. Assesses customers’ needs and presents the features and benefits of product/service offerings to existing/new customers. Also engages in contract renewals, price negotiation and volume discounts for customer retention and continued business.

Note: This Sub-function engages in lower volume cold calling (instead uses assigned accounts and leads) and typically sells organization’s higher value products/services than Telesales.

Typical titles include Inside Sales Representative, Inside Renewal Representative.

Internet Sales** Responsible for selling the business’s online tools and services to merchants/companies for better marketing outreach and effectiveness. This includes advertising space on the business’s e-commerce and/or affiliated web pages; web analytics tools/solutions (e.g. traffic statistical reports, keyword search suggestions) etc. Understands the marketing needs of clients and presents the benefits and features of product offerings. Ensures products reaches out to client’s targeted audience through effective matching systems and tools. Manages the sales pipeline and develops long-term and strategic relationships with clients.

Typical titles include Online Sales Representative, Sales Ad/Display Ad Representative.




Sales - Hi-Tech (Generic)

Career Level Position Title Code Sales - Hi-Tech (Generic) Common Duties and Responsibilities

M4 Sales Manager –Senior

16.201.34 Highly experienced in sales management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Leads zone (or district or national) sales. Formulates sales strategy for assigned territory or products, Develops sales forecast, budget and manpower plans. Supervises and trains distributors and/or sales force to achieve sales targets. Pursues key prospects, negotiates and constructs appropriate terms of sales.

M3 Sales Manager

16.201.33 Manages zone (or district or national) sales. Formulates sales strategy for assigned territory or products, Develops sales forecast, budget and manpower plans. Supervises and trains distributors and/or sales force to achieve sales targets. Pursues key prospects, negotiates and constructs appropriate terms of sales.

M2 Sales Team Leader 82.019.32 Contributes to the achievement of sales goals in a pre-determined region, by mentoring and co-ordinating the efforts of a team of sales representatives. Assists in the review of sales representatives' reports to identify those aspects requiring personal attention and support. May perform selective field inspections and conduct meetings as required.

I5 Sales Representative – Expert

16.204.25 Recognised for the highest level of technical expertise in sales within product range or assigned districts. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I4 Sales Representative – Specialist

16.204.24 Applies highly developed specialist knowledge and skills in sales within product range or assigned districts. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I3 Sales Representative – Senior

16.204.23 Well developed, advanced knowledge and skills in sales within product range or assigned districts. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I2 Sales Representative – Experienced

16.205.22 Experienced in achieving sales objectives within product range or assigned districts. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I1 Sales Trainee 16.206.21 Entry position. Works with a Senior Sales Representative to pursue sales leads, promote products, conclude orders and arranges internal sales logistics.



Pre-Sales – Product Specialist

Career Level Position Title Code Pre-Sales – Product Specialist Common Duties and Responsibilities

M5 Head of Pre-Sales Product Support

81.005.35 Lead the pre-sales product support sub-function to support in the sales operations. Oversee the delivery of in-depth presentations and product demonstrations. Ensure staffs are fully trained in products. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Pre-Sales Product Support – Senior Manager

81.010.34 Highly experienced in pre-sales (product) management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. This position typically provides the most senior level of management to a Pre-sales support function. The senior manager's focus is on budget and strategy setting and accountability and career development of others, medium to long-term planning and oversight of project management standards, methodology and execution.

M3 Pre-Sales Product Support – Manager

81.015.33 Manages the pre-sales (product) function. The manager's focus is on budget accountability and career development of others, medium-term planning and oversight of project management methodology and execution.

M2 Pre-Sales Product Support – Team Leader

81.019.32 This position typically provides first level supervision to a Pre-sales consulting team. Lead the team to deliver quality advice, accurate and timely information to ensure seamless integration with sales, installation and on-going support activities.

I5 Pre-Sales Consultant (Product) – Expert

81.025.25 Fifth level professional position. Involves mastery of a specialised discipline. Incumbents require a thorough understanding of a number of disciplines. Positions involve the introduction and application of new developments and may also require the development of new approaches to be used by other professions. Acknowledged expert within the organisation/industry.

I4 Pre-Sales Consultant (Product) – Specialist

81.026.24 Fourth level professional position. Requires comprehensive knowledge of a recognised professional disciple and ability in a highly complex or specialised field to establish and/or modify standard guidelines, techniques or commercial principles, adapt precedent and make significant departures from tradition approaches in the solution of technical or commercial challenges.

I3 Pre-Sales Consultant (Product) – Senior

81.027.23 Third level professional position. Fully proficient in applying established professional, technical, commercial and administrative disciplines. Knowledge would typically be acquired from several years of casework, research or investigation, involvement in a range of challenging projects or coaching from senior specialist staff. At this level, the incumbent would be expected to be capable of instructing professional or technical staff.

I2 Pre-Sales Consultant (Product) – Experienced

81.028.22 Second level professional position. Works under limited supervision. Applies and uses knowledge of subject matter. Requires the capacity to understand specific client needs or technical requirements in order to apply skills or knowledge.

I1 Pre-Sales Consultant (Product) – Entry

81.029.21 First level professional position in pre-sales consulting representing the most common entry point into the organisation. Works under close supervision to perform routine activities.



Pre-Sales – Solution Architect

Career Level Position Title Code Pre-Sales – Solution Architect Common Duties and Responsibilities

M5

Head of Solution Architect

80.161.35 Leads the Pre-Sales Solution Architect sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Pre-Sales Solution Architect investments. Ensures that staff is aligned to group revenue target and fully trained/competent to recommend/develop innovative solutions for clients/prospects.

M4

Pre-Sales Solution Architect – Senior Manager

81.110.34 Highly experienced in the management of Pre-Sales Solution Architect sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Pre-Sales Solution Architect – Manager

81.115.33 Manages the Pre-Sales Solution Architect sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Also have involvement in the planning and oversight of project management methodology and execution.

M2

Pre-Sales Solution Architect – Team Leader

81.119.32 Provides first level supervision to the consulting team of Professionals in Pre-Sales Solution Architect sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads and works closely with the sales team to translate external clients’ needs/requirements into well-designed information technology solutions.

I5 Pre-Sales Consultant (Solution Architect) – Expert

81.125.25 Recognised for the level of technical expertise in the Pre-Sales Solution Architect field within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Pre-Sales Solution Architect field.

I4 Pre-Sales Consultant (Solution Architect) – Specialist

81.126.24 Recognized as among the most experienced and knowledgeable resources in the Pre-Sales Solution Architect field within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Pre-Sales Solution Architect field. Formulates specifications for complex information technology solutions through adapting precedent and making deviations from traditional approaches in the solution of technical or commercial challenges.

I3 Pre-Sales Consultant (Solution Architect) – Senior

81.127.23 Experienced professional with well developed, proficient knowledge and skills in Pre-Sales Solution Architect field. Works in conjunction with the client and the development team to arrive at the recommended solution. Presents recommended solution to client for validation and improvements. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Pre-Sales Consultant (Solution Architect) – Experienced

81.128.22 Works independently under limited supervision and applies knowledge of subject matter in Pre-Sales Solution Architect field. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Pre-Sales Consultant (Solution Architect) – Entry

81.129.21 First level Pre-Sales Solution Architect professional, representing the most common entry point into the organisation. Performs routine activities related to the deployment of projects and provides direct support in meetings and presentations. Focuses on learning and acquiring work skills/knowledge in the Pre-Sales Solution Architect field.



Solution Architect – Technical Specialist**

Career Level Position Title Code Solution Architect – Technical Specialist Common Duties and Responsibilities

M5 Head of Solution Architect

81.343.35 Leads the Solution Architect – Technical Specialist sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Pre-Sales Solution Architect investments. Ensures that staff is fully trained and competent to recommend/develop innovative solutions for clients/prospects.

M4 Solution Architect / Technical – Senior Manager

81.343.34 Highly experienced in the management of Solution Architect – Technical Specialist sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Solution Architect / Technical – Manager

81.343.33 Manages the Solution Architect – Technical Specialist sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Also has involvement in the planning and oversight of project management methodology and execution.

M2 Solution Architect / Technical – Team Leader

81.343.32 Provides first level supervision to the consulting team of Professionals in Solution Architect – Technical Specialist sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads the team to design and develop information technology architecture for internal and/or external clients. Typically serves as a technical expert on solutions design, development and implementation requirements to address business needs.

I6 Consultant (Solution Architect / Technical) – Preeminent

81.344.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Solution Architect – Technical Specialist. Speaks at national and international forums. Uses broad and deep technical knowledge/experience across varying infrastructure requirements to identify advances/opportunities for development, design and re-engineering of IT architecture. Innovates, recommends and leads the adoption of new technologies and applications to initiate enhanced solutions.

I5 Consultant (Solution Architect / Technical) – Expert

81.345.25 Recognised for the level of technical expertise in the Solution Architect – Technical Specialist field within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Solution Architect – Technical Specialist field.

I4 Consultant (Solution Architect / Technical) – Specialist

81.346.24 Recognized as among the most experienced and knowledgeable resources in the Solution Architect – Technical Specialist field within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills to analyse the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications.

I3 Consultant (Solution Architect / Technical) – Senior

81.347.23 Experienced professional with well developed, proficient knowledge and skills in Solution Architect – Technical Specialist field. Ensures compatibility, interoperability, stability and usability of recommended solution architecture. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Consultant (Solution Architect / Technical) – Experienced

81.348.22 Works independently under limited supervision and applies knowledge of subject matter in Solution Architect – Technical Specialist field. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Consultant (Solution Architect / Technical) – Entry

81.349.21 First level Solution Architect – Technical Specialist professional, representing the most common entry point into the organisation. Performs routine activities related to the deployment of projects and provides direct support in meetings and presentations. Focuses on learning and acquiring work skills/knowledge in the Solution Architect – Technical Specialist field.




Sales - Services

Career Level Position Title Code Sales – Services Common Duties and Responsibilities

M5 Head of Service Sales 83.882.35

Direct the services sales activity within the sales sub-function to ensure overall sales effort. Determine sales targets, markets and product offering. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Service Sales - Senior Manager 83.883.34

This position typically provides senior level management to a group of sales managers, sales professional and sales support staff. The senior manager's focus is on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers and medium to long term planning.

M3 Service Sales - Manager 83.883.33 Manages the services equipment sales function. The manager's focus is on revenue target setting accountability, sales strategy and career

development of others, liaising with professional staff and other managers and medium-term planning.

M2 Service Sales - Team Leader 83.884.32 This position typically provides first level supervision to a sales team. The team leader's focus is on mentoring and coordination.

I5 Service Sales - Expert 83.885.25

Recognised for the highest level of technical expertise in services equipment sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired in the most complex and challenging selling environments. Would be expected to possess thorough product knowledge.

I4 Service Sales - Specialist 83.885.24

Applies highly developed specialist knowledge and skills in services equipment sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired over many years involvement in a range of difficult selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I3

Service Sales – Senior 83.885.23

Well developed, advanced knowledge and skills in sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired from several years’ involvement in a range of selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I2 Service Sales - Experienced 83.886.22 Second level sales professional. Works under limited supervision. Applies and uses knowledge of sales methods. Requires the capacity to

understand specific client needs or technical requirements as well as sound product knowledge in order to affect a sale.

I1 Service Sales - Entry 83.887.21 First level sales professional representing the most common entry point into the organisation. Works under close supervision to perform routine sales related activities.



Sales - Hardware Equipment

Career Level Position Title Code Sales - Hardware Equipment Common Duties and Responsibilities

M5 Head of Hardware Equipment Sales

82.105.35 Direct the hardware sales activity within the sales sub-function to ensure overall sales effort. Determine sales targets, markets and product offering. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Hardware Equipment Sales Senior Manager

82.110.34 This position typically provides senior level management to a group of sales managers, sales professional and sales support staff. The senior manager's focus is on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers and medium to long term planning.

M3 Hardware Equipment Sales Manager

82.115.33 Manages the hardware equipment sales function. The manager's focus is on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers and medium-term planning.

M2 Hardware Equipment Sales Team Leader

82.119.32 This position typically provides first level supervision to a sales team. The team leader's focus is on mentoring and coordination.

I5 Hardware Equipment Sales Professional – Expert

82.127.25 Recognised for the highest level of technical expertise in hardware equipment sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired in the most complex and challenging selling environments. Would be expected to possess thorough product knowledge.

I4 Hardware Equipment Sales Professional - Specialist

82.127.24 Applies highly developed specialist knowledge and skills in hardware equipment sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired over many years involvement in a range of difficult selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I3 Hardware Equipment Sales Professional – Senior

82.127.23 Well developed, advanced knowledge and skills in sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired from several years’ involvement in a range of selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I2 Hardware Equipment Sales Professional - Experienced

82.128.22 Second level sales professional. Works under limited supervision. Applies and uses knowledge of sales methods. Requires the capacity to understand specific client needs or technical requirements as well as sound product knowledge in order to affect a sale.

I1 Hardware Equipment Sales Professional – Entry

82.129.21 First level sales professional representing the most common entry point into the organisation. Works under close supervision to perform routine sales related activities.



Sales - Software Tools and Applications

Career Level Position Title Code Sales - Software Tools and Applications Common Duties and Responsibilities

M5 Head of Software Tools and Applications Sales

82.205.35 Direct the software tools and applications sales activity within the sales sub-function to ensure overall sales effort. Determine sales targets, markets and product offering. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Software Tools and Applications Sales Senior Manager

82.210.34 This position typically provides highly experienced management to a group of sales managers, sales professional and sales support staff. The senior manager's focus is on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers and medium to long term planning.

M3 Software Tools and Applications Sales Manager

82.215.33 Manages the software tools and applications sales function. The manager's focus is on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers and medium-term planning.

M2 Software Tools and Apps Sales Team Leader


I5 Software Tools and Apps Sales Professional – Expert

82.227.25 Recognised for the highest level of technical expertise in software tools and applications sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired in the most complex and challenging selling environments. Would be expected to possess thorough product knowledge.

I4 Software Tools and Apps Sales Professional – Specialist

82.227.24 Applies highly developed specialist knowledge and skills in software tools and applications sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired over many years involvement in a range of difficult selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I3 Software Tools and Apps Sales Profess – Senior

82.227.23 Well developed, advanced knowledge and skills in software tools and applications sales. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired from several years’ involvement in a range of selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I2 Software Tools and Apps Sales Profess – Exp


I1 Software Tools and Apps Sales Professional – Entry




Sales - Integrated Solutions

Career Level Position Title Code Sales - Integrated Solutions Common Duties and Responsibilities

M5 Head Of Integrated Solutions Sales

82.305.35 Direct the integrated solutions sales activity within the sales sub-function to ensure overall sales effort. Determine sales targets, markets and product offering. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Integrated Solutions Sales Senior Manager

82.310.34 This position typically provides highly experienced management to a group of sales managers, sales professional and sales support staff. The senior manager's focus is on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers and medium to long term planning.

M3 Integrated Solutions Sales Manager

82.315.33 Manages the integrated solutions sales function. The manager's focus is on revenue target setting accountability, sales strategy and career development of others, liaising with professional staff and other managers and medium-term planning.

M2 Integrated Solutions Sales Team Leader


I5 Integrated Solutions Sales Professional – Expert

82.327.25 Recognised for the highest level of technical expertise in sales of integrated solutions. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired from several years’ involvement in a range of the most complex and challenging selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising in the most complex sales situations. Would be expected to possess thorough product knowledge.

I4 Integrated Solutions Sales Professional – Specialist

82.327.24 Applies highly developed specialist knowledge and skills in sales of integrated solutions. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired from several years’ involvement in a range of challenging selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I3 Integrated Solutions Sales Professional – Senior

82.327.23 Well developed, advanced knowledge and skills sales of integrated solutions. Fully proficient in applying well-developed knowledge of sales methods. Knowledge and skill would typically be acquired from several years’ involvement in a range of challenging selling environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex sales situations. Would be expected to possess thorough product knowledge.

I2 Integrated Solutions Sales Professional - Experienced


I1 Integrated Solutions Sales Professional – Entry




Channel Sales

Career Level Position Title Code Channel Sales Common Duties and Responsibilities

M5 Head of Channel Sales

82.505.35 Direct the channel sales sub-function to ensure overall sales effort. Determine sales targets, markets and product offering. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Channel Sales Senior Manager

82.515.34 Highly experienced in managing channel sales functions. Sets medium term strategy for the various channels they are responsible for. Manages and trains distributors and/or sales force to achieve sales targets. Pursues key prospects, negotiates and constructs appropriate terms of sales.

M3 Channel Sales Manager

82.515.33 Manages the channel sales function. Formulates sales strategy for assigned territory or products, Develops sales forecast, budget and manpower plans. Supervises and trains distributors and/or sales force to achieve sales targets. Pursues key prospects, negotiates and constructs appropriate terms of sales.

M2 Channel Sales Team Leader

82.520.32 Responsible for the day-to-day operations of a channel sales team. Helps to implement sales strategy for assigned territory or products, Supervises and trains distributors and/or sales force to achieve sales targets. Identifies key prospects and contributes to developing appropriate terms of sales.

I5 Channel Sales Representative – Expert

82.527.25 Recognised for the highest level of technical expertise in sales and has responsibility for the most critical channels. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I4 Channel Sales Representative – Specialist

82.527.24 Applies highly developed specialist knowledge and skills in sales and has responsibility for important and strategic channels. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I3 Channel Sales Representative – Senior

82.527.23 Well developed, advanced knowledge and skills for sales product range or assigned channel(s). Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I2 Channel Sales Representative

82.528.22 Achieves sales objectives within product range or assigned districts. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. Guides new sales representatives.

I1 Sales Trainee 82.529.21 Entry position. Works with a Senior Sales Representative to affect sales.



Alliance Management

Career Level Position Title Code Alliance Management Common Duties and Responsibilities

M5 Head of Alliance Management

83.808.35 Direct the Alliance Management sub-function to identify regional or global alliance and partnership opportunities, implement and manage the regional element of global alliances and ensure the development and maintenance of the strategic partnerships required to drive business growth and marketing opportunities. Jointly manages revenue and delivery targets and drives the partners’ product/service offering through the company. Directs the companies’ regional sales, marketing, service and other operations to effectively implement partnership initiatives. Ensures the appropriate implementation of partnership objectives across the region. Ensures partner satisfaction with arrangements.

M4 Alliance Senior Manager

83.836.34 Highly experienced in managing Alliance Management operations. Identifies alliance and partnership opportunities, implements and manage the global alliances and ensure the development and maintenance of the strategic partnerships required to drive business growth and marketing opportunities. Jointly manages revenue and delivery targets and drives the partners’ product/service offering through the company. Directs the companies’ sales, marketing, service and other operations to effectively implement partnership initiatives. Ensures the appropriate implementation of partnership objectives across. Ensures partner satisfaction with arrangements

M3 Alliance Manager 83.836.33 Manages the Alliance Management function. Implements and manage the global alliances and ensure the effective development and maintenance of the strategic partnerships required to drive business growth and marketing opportunities. Jointly manages revenue and delivery targets and drives the partners’ product/service offering through the company. Coordinates the companies’ sales, marketing, service and other operations to effectively implement partnership initiatives. Ensures the appropriate implementation of partnership objectives across. Ensures partner satisfaction with arrangements.

M2 Alliance Team Leader 83.850.32 Supervise a team of alliance professionals to ensure the effective development and maintenance of the strategic partnerships required to drive business growth and marketing opportunities. Coordinates the companies’ sales, marketing, service and other operations to effectively implement partnership initiatives. Ensures the appropriate implementation of partnership objectives across. Ensures partner satisfaction with arrangements.

I6 Alliance Consultant – Preeminent

83.857.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Alliance Management. Speaks at national and international forums. Identifies latest technologies/trends in the market and possible synergies with other global/regional/local companies for building partnerships/alliances. Advises the company on developing, planning and establishing complex Alliance partnerships.

I5 Alliance Consultant – Expert

83.857.25 Responsible for revenue, growth and profit aligned to the most critical Alliances and establishes metrics to assess the sales impact of the global go-to-market approach and overall success of the Alliance partnership. Through an extended team, directs the delivery of contracted services and ensures the Alliance Partner's satisfaction with services, coordinates with Alliance Specialists on daily management and manages to a defined budget driving toward maintaining profitability.

I4 Alliance Consultant - Specialist

83.857.24 Responsible for revenue, growth and profit aligned to the Alliances and establishes metrics to assess the sales impact of the global go-to-market approach and overall success of the Alliance partnership. Through an extended team, directs the delivery of contracted services and ensures the Alliance Partner's satisfaction with services, coordinates with Alliance Specialists on daily management and manages to a defined budget driving toward maintaining profitability.

I3 Alliance Consultant - Senior

83.857.23 Responsible for revenue, growth and profit aligned to the Alliances and establishes metrics to assess the sales impact of the global go-to-market approach and overall success of the Alliance partnership. Through an extended team, directs the delivery of contracted services and ensures the Alliance Partner's satisfaction with services, coordinates with Alliance Specialists on daily management and manages to a defined budget driving toward maintaining profitability.

I2 Alliance Consultant - Experienced

83.858.22 Under general supervision. Responsible for revenue, growth and profit aligned to the Alliances and establishes metrics to assess the sales impact of the global go-to-market approach and overall success of the Alliance partnership. Through an extended team, directs the delivery of contracted services and ensures the Alliance Partner's satisfaction with services, coordinates with Alliance Specialists on daily management and manages to a defined budget driving toward maintaining profitability.

I1 Alliance Consultant - Entry

83.859.21 Entry level position. Through an extended team, directs the delivery of contracted services and ensures the Alliance Partner's satisfaction with services, coordinates with Alliance Specialists on daily management and manages to a defined budget driving toward maintaining profitability.



Sales Financing

Career Level Position Title Code Sales Financing Common Duties and Responsibilities

M5 Head of Sales Financing

83.807.35 Direct the Sales Financing sub-function to ensure maximum contribution to facilitating sales. Determine targets, markets and finance offerings. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Sales Financing Senior Manager

83.826.34 Highly experienced in managing Sales Financing operations. Sets medium term strategy for the operation they are responsible for. Manages and trains consultants to achieve targets. Pursues key prospects, negotiates and constructs the terms of finance that maximise sales opportunity.

M3 Sales Financing Manager

83.826.33 Manages the Sales Financing function. Formulates strategy develops sales forecasts, budget and manpower plans. Supervises and trains consultants to achieve targets. Pursues key prospects, negotiates and constructs the terms of finance that maximise sales opportunity.

M2 Sales Financing Team Leader

83.840.32 Responsible for the day-to-day operations of a Sales Financing team. Helps to implement strategies for the group, Supervises and trains consultants to achieve targets.

I5 Sales Financing Consultant - Expert

83.847.25 Recognised for the highest level of technical expertise in Sales Financing sales and has responsibility for the most critical business opportunities. Pursues sales leads, works in depth with sales professionals to develop innovative and persuasive financing options to assist in building business for the organisation.

I4 Sales Financing Consultant - Specialist

83.847.24 Applies highly developed specialist knowledge and skills in sales financing and has responsibility for important and strategic opportunities.

I3 Sales Financing Consultant - Senior

83.847.23 Well developed, advanced knowledge and skills for sales financing. Works on complicated assignments to provide opportunity for maximising sales opportunities.

I2 Sales Financing Consultant - Experienced

83.848.22 Has developed the full set of capabilities in the Sales Financing professional domain. Participates in sales financing projects as a member of the team and is assigned standard elements of projects to structure the appropriate financing options.

I1 Sales Financing Consultant - Entry

83.849.21 Entry position. Works with a Senior Sales Financing Consultants to acquire the skills and knowledge to contribute to the work of the team.



Contract, Bid and Proposal Management

Career Level Position Title Code Contract, Bid and Proposal Management Common Duties and Responsibilities

M5 Head of Contract, Bid and Proposal Management

16.530.35 Direct the contract, bid and proposal management sub-function. Ensure the development and/ or implementation of strategies for contract programs, policies and processes. Ensure the sub-function is structured and resourced so that it effectively and proactively integrates with the marketing, sales and other business function to structure the most competitive and advantageous proposals/contracts.

M4 Contract, Bid and Proposal - Senior Manager

16.531.34 Highly experienced in contract, bid and proposal management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. The senior manager's focus is on business strategy and career development of others, liaising with professional staff and other managers and medium to long term planning.

M3 Contract, Bid and Proposal – Manager

16.531.33 Manages the contract, bid and proposal management sub-function. The manager's focus is on setting accountability, strategy and career development of others, liaising with professional staff and other managers and medium-term planning.

M2 Contract, Bid and Proposal – Supervisor

16.532.32 This position typically provides first level supervision of a team contract, bid and proposal consultants. The positions focus is on ensuring timeliness and quality of work; and on mentoring and coordination.

I5 Contract, Bid and Proposal Consultant – Expert

16.533.25 Recognised for the highest level of technical expertise in contract, bid and proposal management and negotiation. Knowledge and skill would typically be acquired from many years involvement in the most complex and challenging bidding and negotiation environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising on more complex situations.

I4 Contract, Bid and Proposal Consultant – Specialist

16.533.24 Applies highly developed specialist knowledge and skills in contract, bid and proposal management and negotiation. Knowledge and skill would typically be acquired from several years’ involvement in challenging selling environments. At this level, the incumbent would be expected to be capable of instructing other advising on more complex situations.

I3 Contract, Bid and Proposal Consultant – Senior

16.533.23 Well developed, advanced knowledge and skills in contract, bid and proposal management and negotiation. Knowledge and skill would typically be acquired from several years’ involvement in a range of difficult environments. At this level, the incumbent would be expected to be capable of instructing other sales staff and advising different situations.

I2 Contract, Bid and Proposal Consultant – Experienced

16.533.22 Second level contract, bid and proposal management professional. Works under limited supervision. Applies and uses well-developed knowledge of contract, bid and proposal management. Gathers commercial, financial and technical information needed in the preparation of contracts and bids.

I1 Contract, Bid and Proposal Consultant – Entry

16.533.21 First level contract, bid and proposal professional representing the most common entry point into the organisation. Works under close supervision to perform routine research and contract/bid administrative related activities.



Sales Administration and Support

Career Level Position Title Code Sales Administration and Support Common Duties and Responsibilities

M5 Head of Sales Admin. 16.510.35 Direct the Sales administration sub-function to ensure maximum contribution to facilitating sales. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Sales Admin. Senior Manager

16.510.34 Highly experience in the management of sales administration function. Assist the head of sales admin function in developing and implementing sales administration policies and procedures. Including managing of sales contracts, maintenance agreements and commercial logistics; liaison centre between sales and customers, answer queries on both stock and shipment of orders.

M3 Sales Admin Manager 16.511.33 High level of experience in the management of sales administration function. Including managing of sales contracts, maintenance agreements and commercial logistics; liaison centre between sales and customers, answer queries on both stock and shipment of orders.

M2 Sales Admin Supervisor

16.511.32 Responsible for managing administration of sales contracts, maintenance agreements and commercial logistics; liaison centre between sales and customers, answer queries on both stock and shipment of orders.

M1 Sales Admin Team Leader

16.511.31 Supervise a team of Para-professional staff in managing the administration of sales contracts, maintenance agreements and commercial logistics; liaison centre between sales and customers, answer queries on both stock and shipment of orders.

I5 Sales Admin & Support Analyst - Expert

16.513.25 Recognised for the highest level of technical expertise in preparation and administration of all commercial documentation such as sales contracts and maintenance agreements to support sales; answer queries from sales and customers on stock and shipment of orders. Include analysing trends related to sales admin and support activities.

I4 Sales Admin & Support Analyst - Specialist

16.512.24 Applies highly developed specialist knowledge and skills in preparation and administration of all commercial documentation such as sales contracts and maintenance agreements to support sales; answer queries from sales and customers on stock and shipment of orders. Include analysing trends related to sales admin and support activities.

I3 Sales Admin & Support Analyst - Senior

16.512.23 Prepare and administer all commercial documentation such as sales contracts and maintenance agreements; answer queries from sales and customers on stock and shipment of orders. Involve in analysing trends related to sales admin and support activities.

I2 Sales Admin & Support Analyst - Experienced

16.516.22 Answer internal and customer queries on status of orders, discrepancies, corrective action taken; record entries and help to prepare and file basic commercial documentation; assist in calculations and preparation of reports. Involve in analysing trends related to sales admin and support activities.

I1 Sales Admin & Support Analyst - Entry

16.516.21 Entry position. Answer internal and customer queries on status of orders, discrepancies, corrective action taken; record entries and help to prepare and file basic commercial documentation; assist in calculations and preparation of reports. Involve in analysing trends related to sales admin and support activities.

P3 Sales Admin Officer - Senior

16.519.13 Answer internal and customer queries on status of orders, discrepancies, corrective action taken; record entries and file commercial documentation. Clerical in nature and expected to work more independently.

P2 Sales Adm. Officer 16.519.12 Work under direct supervision. Answer internal and customer queries on status of orders, discrepancies, corrective action taken; record entries and file commercial documentation. Clerical in nature.

P1 Sales Admin Assistant 16.518.11 Entry position. Assists experienced Sales Admin/ Order Processing Officers. Works under close supervision.



Business Development

Career Level Position Title Code Business Development Common Duties and Responsibilities

M5 Head of Business Development 16.310.35

Lead Business Development operation for a very large country, the sub-region or region. Explore new business opportunities. Manage and co-ordinate market studies and feasibility studies. Pull together and direct senior multi-disciplinary teams to prepare the most significant solutions to offer identified prospects/market.

M4 Business Development Senior Manager

16.311.34

Highly experienced in the management of business development function. In addition to the day -to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Builds on leads provided by sales, in conjunction with marketing or other functions to build complex custom solutions, services or packages that meet a specified client/prospect need. The impact of the solution is of the most significant business nature. The parts of the solutions developed may require a breakthrough offering that involves the input of most experienced and capable resources that the business can pull together from a range of sales and technical disciplines.

M3 Business Development Manager

16.311.33

Manages a business development function and a team of analysts to designing and conducting the market studies and feasibility studies, build on leads provided by sales or other functions to build challenging custom solutions, services or packages that meet a specified client/prospect need. The size of the solution is significant in revenue terms. The parts of the solutions developed require a challenging extension of existing offerings.

M2 Business Development Supervisor

16.313.32

Responsible for supervising a group of individual professional staff in designing and conducting market studies and feasibility studies, build on leads provided by sales or other functions to build custom solutions, services or packages that meet a specified client/prospect need.

M1 Business Development Team Leader

16.313.31

Supervise a team of Para-professional staff in gathering and conducting market studies and feasibility studies. The incumbent would build on leads provided by sales or other functions to build custom solutions, services or packages that meet a specified client/prospect need.

I5 Business Development Analyst – Expert

16.312.25

Recognised for the highest level of technical expertise in designing and conducting the most complex market studies and feasibility studies. Builds on leads provided by sales or other functions to build challenging custom solutions, services or packages that meet a specified client/prospect need. The impact of the solution is of the most significant business nature. The parts of the solutions developed may require a breakthrough offering that involves the input of most experienced and capable resources that the business can pull together from a range of sales and technical disciplines. May spearhead the acquisition of strategic partner(s) and facilitate partnership/business alliances.

I4 Business Development Analyst – Specialist

16.314.24

Applies highly developed specialist knowledge and skills in designing and conducting market studies and feasibility studies. Works to develop leads provided by sales or other functions to build challenging custom solutions, services or packages that meet a specified client/prospect need. The size of the solution is significant in revenue terms. The parts of the solutions developed require a challenging extension of existing offerings.

I3 Business Development Analyst – Senior

16.314.23

Well developed, advanced knowledge and skills for collecting and analysing data independently for market and feasibility studies. To provide business and financial analysis support e.g. developing models to analyse the economics of commercial arrangements and partnerships, analysis of the department's financial performance. Works to develop leads provided by sales or other functions to build custom solutions, services or packages that meet a specified client/prospect need. The parts of the solutions developed are a mix of straight-forward existing packages.

I2 Business Development Analyst – Experienced

16.316.22

Second level business development professional. Works under limited supervision. To provide business and financial analysis support e.g. developing models to analyse the economics of commercial arrangements and partnerships, analysis of the department's financial performance. Conduct market research and gather competitor intelligence. Works to develop leads provided by sales or other functions to build custom solutions, services or package that meet a specified client/prospect need.

I1 Business Development Analyst – Entry

16.317.21

First level of business development professional, representing the most common entry point into the organisation. Works under close supervision to perform routine gathering and analysing data for feasibility studies.

P3 Business Development Officer – Senior

16.318.13 Under general supervision. Assist in conducting basic gathering and compilation of market information for feasibility studies as well as prepare customer presentation and demonstration. May provide administration support such as handle customers’ inquiries orders and complaints.



Career Level Position Title Code Business Development Common Duties and Responsibilities

P2 Business Development Officer

16.318.12

Under direct supervision. Assist in conducting basic gathering and compilation of market information for necessary feasibility studies as well as prepare customer presentation and demonstration. May provide administration support such as handle customers’ inquiries orders and complaints.

P1 Business Development Assistant

16.319.11 Provide clerical or administrative support to business development department such as filing, maintaining customer database and documentation.



Telesales

Career Level Position Title Code Telesales Common Duties and Responsibilities

M5 Head of Tele-sales 82.405.35 Direct the telesales sub-function to ensure overall sales effort. Determine sales targets, markets and product offering. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Telesales Senior Manager

82.410.34 Highly experienced in telesales management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Develops and monitors the application of operating systems including policies and procedures, operating structure and information flow. May develop business plan for team/group operations including budget development.

M3 Telesales Manager

82.415.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that receive and place telephone calls with the assistance of a computerised system. Develops and monitors the application of operating systems including policies and procedures, operating structure and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development and evaluation of staff performance.

M2 Telesales Supervisor

82.419.32 Responsible for the day-to-day operations of a team of representatives that receive and place telephone calls with the assistance of a computerised system. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognises and recommends operational improvements. Responsible for the day-to-day application of organisational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments. May make hiring decisions and conduct performance appraisals. Typically serves as first line supervisor. Typically requires three to five years of experience.

M1 Telesales Team Leader

82.419.31 Responsible for the day-to-day operations of a team of officers that receive and place telephone calls with the assistance of a computerised system. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognises and recommends operational improvements. Monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments.

I5 Telesales Expert 82.425.25 Recognised for the highest level of technical expertise in telesales, usually handle key segment/accounts. Handles situations which may require adaptation of response or extensive research according to customer response. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires extensive knowledge of the organisation, products and/or services. May require advanced problem solving and/or sophisticated sales techniques. Expected to assess customer needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I4 Telesales Specialist 82.425.24

Applies highly developed specialist knowledge and skills in telesales, usually handle key segment/accounts. Handles situations which may require adaptation of response or extensive research according to customer response. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires extensive knowledge of the organisation, products and/or services. May require advanced problem solving and/or sophisticated sales techniques. Expected to assess customer needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I3 Telesales Representative Senior

82.427.23 Receives and places telephone calls which are non-routine and require deviation from standard screens, scripts and procedures with the assistance of a computerised system. Handles situations which may require adaptation of response or extensive research according to customer response. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires extensive knowledge of the organisation, products and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I2 Telesales Representative Intermediate

82.428.22 Receives and places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures with the assistance of a computerised system. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires general knowledge of the organisation, products and/or services. May assess needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.



Career Level Position Title Code Telesales Common Duties and Responsibilities

I1 Telesales Representative Entry

82.429.21 Receives and places telephone calls which are basic and routine with the assistance of a computerised system. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires limited knowledge of the organisation, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Requires ability to navigate a computerised data entry system or other relevant applications.

P3 Telesales Officer III 82.426.13 Under general supervision, responsible for selling organisation products and/or services by telephone. Calls prospective clients and answers questions after mailing marketing and sales literature. Keeps daily record of calls and information requests sent. Takes orders, closes sales and prepares appropriate documentation. May provide assistance to sales representatives in support of field sales activities (e.g., providing prospective contact information).

P2 Telesales Officer II 82.426.12 Under direct supervision, responsible for selling organisation products and/or services by telephone. Calls prospective clients and answers questions after mailing marketing and sales literature. Keeps daily record of calls and information requests sent. Takes orders, closes sales and prepares appropriate documentation. May provide assistance to sales representatives in support of field sales activities (e.g., providing prospective contact information).

P1 Telesales Officer I 82.426.11 Under close supervision, responsible for selling organisation products and/or services by telephone. Calls prospective clients and answers questions after mailing marketing and sales literature. Keeps daily record of calls and information requests sent. Takes orders, closes sales and prepares appropriate documentation. May provide assistance to sales representatives in support of field sales activities (e.g., providing prospective contact information).



Inside Sales

Career Level Position Title Code Inside Sales Common Duties and Responsibilities

M5 Head of Inside Sales 16.170.35 Direct the inside sales sub-function to ensure overall sales effort. Determine sales targets, markets and product offering. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function.

M4 Inside Sales - Senior Manager

16.171.34 Highly experienced in inside sales management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Develops and monitors the application of operating systems including policies and procedures, operating structure and information flow. May develop business plan for team/group operations including budget development.

M3 Inside Sales - Manager

16.172.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that sell products and services through the use of phone and e-mail with the assistance of a computerised system. Develops and monitors the application of operating systems including policies and procedures, operating structure and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development and evaluation of staff performance.

M2 Inside Sales - Supervisor

16.173.32 Responsible for the day-to-day operations of a team of representatives that sell products and services through the use of phone and e-mail with the assistance of a computerised system. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognises and recommends operational improvements. Responsible for the day-to-day application of organisational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments. May make hiring decisions and conduct performance appraisals. Typically serves as first line supervisor. Typically requires three to five years of experience.

M1 Inside Sales - Team Leader

16.173.31 Responsible for the day-to-day operations of a team of assistants (Para-professional level) that sell products and services through the use of phone and e-mail with the assistance of a computerised system. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognises and recommends operational improvements. Monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments.

I5 Inside Sales Executive - Expert

16.174.25 Recognised for the highest level of technical expertise in inside sales, usually handle key segment/accounts. Handles situations which may require adaptation of response or extensive research according to customer response. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires extensive knowledge of the organisation, products and/or services. May require advanced problem solving and/or sophisticated sales techniques. Expected to assess customer needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I4 Inside Sales Executive - Specialist

16.174.24 Applies highly developed specialist knowledge and skills in inside sales, usually handle key segment/accounts. Handles situations which may require adaptation of response or extensive research according to customer response. May answer inquiries, resolve problems, promote and sell products/services and/or enter or confirm sales. Requires extensive knowledge of the organisation, products and/or services. May require advanced problem solving and/or sophisticated sales techniques. Expected to assess customer needs and suggest/promote alternative products or services. Requires ability to navigate a computerised data entry system or other relevant applications.

I3 Inside Sales Executive - Senior

16.175.23 Responsible for selling products and services through the use of phone and e-mail in an effort to manage the cost of sales and/or to reach a geographically dispersed market. Sales typically achieved through assigned accounts and qualified leads. Requires extensive knowledge of the organisation, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Requires ability to navigate a computerised data entry system or other relevant applications.

I2 Inside Sales Executive - Experienced

16.176.22 Responsible for selling products and services through the use of phone and e-mail in an effort to manage the cost of sales and/or to reach a geographically dispersed market. Sales typically achieved through assigned accounts and qualified leads. Requires general knowledge of the organisation, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Requires ability to navigate a computerised data entry system or other relevant applications.

I1 Inside Sales Executive - Entry

16.177.21 Responsible for selling products and services through the use of phone and e-mail in an effort to manage the cost of sales and/or to reach a geographically dispersed market. Sales typically achieved through assigned accounts and qualified leads. Requires limited knowledge of the organisation, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Requires ability to navigate a computerised data entry system or other relevant applications.



Career Level Position Title Code Inside Sales Common Duties and Responsibilities

P3 Inside Sales Assistant - Senior

16.178.13 Under general supervision, responsible for selling responsible for selling products and services through the use of phone and e-mail in an effort to manage the cost of sales and/or to reach a geographically dispersed market. Keeps daily record of calls and information requests sent. Takes orders, closes sales and prepares appropriate documentation.

P2 Inside Sales Assistant - Experienced

16.178.12 Under direct supervision, responsible for selling responsible for selling products and services through the use of phone and e-mail in an effort to manage the cost of sales and/or to reach a geographically dispersed market. Keeps daily record of calls and information requests sent. Takes orders, closes sales and prepares appropriate documentation.

P1 Inside Sales Assistant - Entry

16.178.11 Under close supervision, responsible for selling responsible for selling products and services through the use of phone and e-mail in an effort to manage the cost of sales and/or to reach a geographically dispersed market. Keeps daily record of calls and information requests sent. Takes orders, closes sales and prepares appropriate documentation.



Internet Sales**

Career Level Position Title Code Internet Sales Common Duties and Responsibilities

M5 Head of Internet Sales 81.223.35 Leads the Internet Sales sub-function to achieve overall sales effort. Determines the Internet Sales targets, markets and product offerings. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Internet Sales investments.

M4 Internet Sales - Senior Manager

81.223.34 Highly experienced in the management of Internet Sales sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Internet Sales - Manager

81.223.33 Manages the Internet Sales sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy, sales strategy implementation and control rather than development. Tracks revenue targets periodically and manages sales pipeline.

M2 Internet Sales – Supervisor

81.223.32 Provides first level supervision to the team of Professionals in Internet Sales sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in selling the business’s online tools and services to merchants/companies for better marketing outreach and effectiveness.

M1 Internet Sales - Team Leader

81.223.31 Provides first level supervision to the team of Para-professionals in Internet Sales sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the sales team to achieve sales/revenue target.

I5 Internet Sales Executive – Expert

81.225.25 Recognised for the level of technical expertise in the Internet Sales within and outside the organization. Typically participates in industry/knowledge reference groups. Proficient in applying well-developed knowledge of sales methods to ensure products reach out to client’s targeted audience. Has thorough product knowledge on the business’ online tools and services.

I4 Internet Sales Executive – Specialist

81.226.24 Recognized as among the most experienced and knowledgeable resources in the Internet Sales within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Internet Sales.

I3 Internet Sales Executive – Senior

81.227.23 Experienced professional with well developed, proficient knowledge and skills in Internet Sales. Understands the marketing needs of clients and recommends suitable tools/services that best meet their needs. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Internet Sales Executive – Experienced

81.228.22 Works independently under limited supervision and applies knowledge of subject matter in Internet Sales. Possess sound product knowledge and skills to effectively close a sale. Second level professional with direct impact on results and outcome.

I1 Internet Sales Executive – Entry

81.229.21 First level Internet Sales professional, representing the most common entry point into the organisation. Performs routine sales related activities and develops long-term and strategic relationships with clients. Focuses on learning and acquiring work skills/knowledge in the Internet Sales field.

P3 Internet Sales Assistant - Senior

81.221.13 Proficient in applying extensive/broad-based knowledge and experience in the Internet Sales discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Internet Sales Assistant - Experienced

81.221.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Internet Sales. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in following up with clients.

P1 Internet Sales Assistant - Entry

81.221.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Internet Sales. Assists in the documentation while closing sales and maintaining client records.




Sales Benchmark Position Grid


Career Level Sales – Hi-Tech (Generic) / Account Management Pre-Sales: Product Specialist Pre-Sales: Solution Architect Solutions Architect – Technical

Specialist**

M5 (refer to “Functional Management” function) 81.005.35 Head of Pre-Sales Product Support

80.161.35 Head of Solution Architect

81.343.35 Head of Solution Architect

M4 16.201.34 Sales Manager – Senior

81.010.34 Pre-Sales Product Support – Senior Manager

81.110.34 Pre-Sales Solution Architect - Senior Manager

81.343.34 Solution Architect / Technical - Senior Manager

M3 16.201.33 Sales – Manager

81.015.33 Pre-Sales Product Support – Manager

81.115.33 Pre-Sales Solution Architect - Manager

81.343.33 Solution Architect / Technical - Manager

M2 82.019.32 Sales – Team Leader

81.019.32 Pre-Sales Product Support – Team Leader

81.119.32 Pre-Sales Solution Architect - Team Leader

81.343.32 Solution Architect / Technical - Team Leader

M1 N/A N/A N/A N/A

I6 N/A N/A N/A 81.344.26 Consultant (Solution Architect / Technical) - Preeminent

I5 16.204.25 Sales Representative – Expert

81.025.25 Pre-Sales Consultant (Product) – Expert

81.125.25 Pre-Sales Consultant (Solution Architect) – Expert

81.345.25 Consultant (Solution Architect / Technical) - Expert

I4 16.204.24 Sales Representative – Specialist

81.026.24 Pre-Sales Consultant (Product) – Specialist

81.126.24 Pre-Sales Consultant (Solution Architect) – Specialist

81.346.24 Consultant (Solution Architect / Technical) - Specialist

I3 16.204.23 Sales Representative – Senior

81.027.23 Pre-Sales Consultant (Product) – Senior

81.127.23 Pre-Sales Consultant (Solution Architect) – Senior

81.347.23 Consultant (Solution Architect / Technical) - Senior

I2 16.205.22 Sales Representative – Experienced

81.028.22 Pre-Sales Consultant (Product) – Experienced

81.128.22 Pre-Sales Consultant (Solution Architect) - Experienced

81.348.22 Consultant (Solution Architect / Technical) - Experienced

I1 16.206.21 Sales Trainee

81.029.21 Pre-Sales Consultant (Product) – Entry

81.129.21 Pre-Sales Consultant (Solution Architect) - Entry

81.349.21 Consultant (Solution Architect / Technical) - Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A





Career Level Sales – Services Sales – Hardware Equipment Sales – Software Tools and Applications Sales – Integrated Solutions

M5 83.882.35 Head of Service Sales

82.105.35 Head of Hardware Equipment Sales

82.205.35 Head of Software Tools And Apps. Sales

82.305.35 Head of Integrated Solutions Sales

M4 83.883.34 Service Sales – Senior Manager

82.110.34 Hardware Equipment Sales – Senior Manager

82.210.34 Software Tools And Apps. Sales – Senior Manager

82.310.34 Integrated Solutions Sales – Senior Manager

M3 83.883.33 Service Sales – Manager

82.115.33 Hardware Equipment Sales – Manager

82.215.33 Software Tools And Apps. Sales – Manager

82.315.33 Integrated Solutions Sales – Manager

M2 83.884.32 Service Sales – Team Leader

82.119.32 Hardware Equipment Sales – Team Leader

82.219.32 Software Tools And Apps. Sales – Team Leader

82.319.32 Integrated Solutions Sales – Team Leader

M1 N/A N/A N/A N/A

I6 N/A N/A N/A N/A

I5 83.885.25 Service Sales – Expert

82.127.25 Hardware Equipment Sales Professional – Expert

82.227.25 Software Tools And Apps. Sales Professional – Expert

82.327.25 Integrated Solutions Sales Professional – Expert

I4 83.885.24 Service Sales – Specialist

82.127.24 Hardware Equipment Sales Professional – Specialist

82.227.24 Software Tools And Apps. Sales Professional – Specialist

82.327.24 Integrated Solutions Sales Professional – Specialist

I3 83.885.23 Service Sales – Senior

82.127.23 Hardware Equipment Sales Professional – Senior

82.227.23 Software Tools And Apps. Sales Professional – Senior

82.327.23 Integrated Solutions Sales Professional – Senior

I2 83.886.22 Service Sales – Experienced

82.128.22 Hardware Equipment Sales Professional – Experienced

82.228.22 Software Tools And Apps. Sales Professional – Experienced

82.328.22 Integrated Solutions Sales Professional – Experienced

I1 83.887.21 Service Sales – Entry

82.129.21 Hardware Equipment Sales Professional – Entry

82.229.21 Software Tools And Apps. Sales Professional – Entry

82.329.21 Integrated Solutions Sales Professional – Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A`




Career Level Channel Sales Alliance Management Sales Financing Contract, Bid & Proposal Management

M5 82.505.35 Head of Channel Sales

83.808.35 Head of Alliance Management

83.807.35 Head of Sales Financing

16.530.35 Head of Contract, Bid and Proposal Management

M4 82.515.34 Channel Sales – Senior Manager

83.836.34 Alliance – Senior Manager

83.826.34 Sales Financing – Senior Manager

16.531.34 Contract, Bid and Proposal – Senior Manager

M3 82.515.33 Channel Sales – Manager

83.836.33 Alliance – Manager

83.826.33 Sales Financing – Manager

16.531.33 Contract, Bid and Proposal – Manager

M2 82.520.32 Channel – Team Leader

83.850.32 Alliance – Team Leader

83.840.32 Sales Financing – Team Leader

16.532.32 Contract, Bid and Proposal – Supervisor

M1 N/A N/A N/A N/A

I6 N/A 83.857.26 Alliance Consultant – Preeminent N/A N/A

I5 82.527.25 Channel Sales Representative – Expert

83.857.25 Alliance Consultant – Expert

83.847.25 Sales Financing Consultant – Expert

16.533.25 Contract, Bid and Proposal Consultant – Expert

I4 82.527.24 Channel Sales Representative – Specialist

83.857.24 Alliance Consultant – Specialist

83.847.24 Sales Financing Consultant – Specialist

16.533.24 Contract, Bid and Proposal Consultant – Specialist

I3 82.527.23 Channel Sales Representative – Senior

83.857.23 Alliance Consultant – Senior

83.847.23 Sales Financing Consultant – Senior

16.533.23 Contract, Bid and Proposal Consultant – Senior

I2 82.528.22 Channel Sales Representative.

83.858.22 Alliance Consultant – Experienced

83.848.22 Sales Financing Consultant – Experienced

16.533.22 Contract, Bid and Proposal Consultant – Experienced

I1 82.529.21 Sales – Trainee

83.859.21 Alliance Consultant – Entry

83.849.21 Sales Financing Consultant – Entry

16.533.21 Contract, Bid and Proposal Consultant – Entry

P3 N/A N/A N/A N/A

P2 N/A N/A N/A N/A

P1 N/A N/A N/A N/A




Career Level Sales Administration & Support Business Development Telesales Inside Sales

M5 16.510.35 Head of Sales Admin

16.310.35 Head of Business Development

82.405.35 Head of Telesales

16.170.35 Head of Inside Sales

M4 16.510.34 Sales Admin – Senior Manager

16.311.34 Business Development – Senior Manager

82.410.34 Telesales – Senior Manager

16.171.34 Inside Sales – Senior Manager

M3 16.511.33 Sales Admin – Manager

16.311.33 Development – Manager

82.415.33 Telesales – Manager

16.172.33 Inside Sales – Manager

M2 16.511.32 Sales Admin – Supervisor

16.313.32 Business Development – Supervisor

82.419.32 Telesales – Supervisor

16.173.32 Inside Sales – Supervisor

M1 16.511.31 Sales Admin – Team Leader

16.313.31 Business Development – Team Leader

82.419.31 Telesales – Team Leader

16.173.31 Inside Sales – Team Leader

I6 N/A N/A N/A N/A

I5 16.513.25 Sales Admin & Support Analyst – Expert

16.312.25 Business Development Analyst – Expert

82.425.25 Telesales – Expert

16.174.25 Inside Sales Executive – Expert

I4 16.512.24 Sales Admin & Support Analyst – Specialist

16.314.24 Business Development Analyst – Specialist

82.425.24 Telesales – Specialist

16.174.24 Inside Sales Executive – Specialist

I3 16.512.23 Sales Admin & Support Analyst – Senior

16.314.23 Business Development Analyst – Senior

82.427.23 Telesales Representative – Senior

16.175.23 Inside Sales Executive – Senior

I2 16.516.22 Sales Admin & Support Analyst – Experienced

16.316.22 Business Development Analyst – Experienced

82.428.22 Telesales Representative – Intermediate

16.176.22 Inside Sales Executive – Experienced

I1 16.516.21 Sales Admin & Support Analyst – Entry

16.317.21 Business Development Analyst – Entry

82.429.21 Telesales Representative – Entry

16.177.21 Inside Sales Executive – Entry

P3 16.519.13 Sales Admin Officer – Senior

16.318.13 Business Development Officer – Senior

82.426.13 Telesales Officer III

16.178.13 Inside Sales Assistant – Senior

P2 16.519.12 Sales Adm. Officer

16.318.12 Business Development – Officer

82.426.12 Telesales Officer II

16.178.12 Inside Sales Assistant – Experienced

P1 16.518.11 Sales Admin – Assistant

16.319.11 Business Development – Assistant

82.426.11 Telesales Officer I

16.178.11 Inside Sales Assistant – Entry




Career Level Internet Sales**

M5 81.223.35 Head of Internet Sales

M4 81.223.34 Internet Sales - Senior Manager

M3 81.223.33 Internet Sales - Manager

M2 81.223.32 Internet Sales - Supervisor

M1 81.223.31 Internet Sales - Team Leader

I6 N/A

I5 81.225.25 Internet Sales Executive - Expert

I4 81.226.24 Internet Sales Executive - Specialist

I3 81.227.23 Internet Sales Executive - Senior

I2 81.228.22 Internet Sales Executive - Experienced

I1 81.229.21 Internet Sales Executive - Entry

P3 81.221.13 Internet Sales Assistant - Senior

P2 81.221.12 Internet Sales Assistant - Experienced

P1 81.221.11 Internet Sales Assistant - Entry




SALES OPERATIONS

Sales Operations Function / Sub-function Descriptions

Sales Operations

Responsible for the overall sales operations of the business to deliver market share, revenue and margin goals. Directs and oversees business' sales practices, which includes developing sales plans, strategies, objectives, policies and procedures. Effectively manages deal strategies, making strategic sales investments, as well as performing capacity planning and revenue recognition. Provides insight and develops priorities for sales projects by understanding customer and competitive situation. Engages in developing value proposition and product differentiation, while optimizing business goals and constraints. Establishes sales standards and manages budgetary controls. Usually possesses a mix of technical & business skills, and achieves business results through multi-function collaboration.

Typical titles include Sales Operations Manager.



Sales Operations

Career Level Position Title Code Sales Operations Common Duties and Responsibilities

M4 Sales Operations – Senior Manager

16.611.34 Highly experienced in the management of Sales Operations function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on developing and implementing sales operation strategies, policies and procedures to achieve sales related business and corporate goals. Works with sales teams and uses data-driven insights to improve performance.

M3 Sales Operations – Manager

16.611.33 Manages the Sales Operations function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy, sales strategy implementation and control rather than development. Drives the day to day operations of the sales operations team including forecasting, driving opportunity updates, reporting etc.

M2 Sales Operations – Supervisor

16.611.32 Provides first level supervision to the team of Professionals in Sales Operations function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in evaluating conflicting priorities and proposes solutions to senior management, often requiring significant cross-functional interaction.

M1 Sales Operations – Team Leader

16.611.31 Provides first level supervision to the team of Para-professionals in Sales Operations function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the team to ensure that deal strategies are based on customer situation and competitive environment.

I5 Sales Operations – Expert

16.612.25 Recognised for the level of technical expertise in Sales Operations within and outside the organization. Typically participates in industry/knowledge reference groups. Proficient in applying well-developed knowledge of sales operations methods to ensure that overall sales operations policies and goals are met.

I4 Sales Operations – Specialist

16.613.24 Recognized as among the most experienced and knowledgeable resources in Sales Operations within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills to propose appropriate sales investments that are aligned to the company’s goals.

I3 Sales Operations – Senior

16.613.23 Experienced professional with well developed, proficient knowledge and skills in Sales Operations. Understands the company’s sales objectives and engages in developing value proposition & product differentiation to best meet them. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Sales Operations – Experienced

16.613.22 Works independently under limited supervision and applies knowledge of subject matter in Sales Operations. Possess sound knowledge of sales operations principles and skills to effectively manage budgetary controls. Second level professional with direct impact on results and outcome.

I1 Sales Operations – Entry

16.613.21 First level Sales Operations professional, representing the most common entry point into the organisation. Performs routine sales operations related activities and analyzes sales investments and deals. Focuses on learning and acquiring work skills/knowledge in the Sales Operations field.

P3 Sales Operations – Senior Admin

16.614.13 Proficient in applying extensive/broad-based knowledge and experience in the Sales Operations discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Sales Operations – Admin

16.614.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Sales Operations. Able to understand specific needs or technical requirements, delivering output following broad framework. Assists in collating revenue recognition status.

P1 Sales Operations – Admin Assistant

16.614.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Sales Operations. Assists in the documentation and reporting.



Sales Operations Benchmark Position Grid

Sales Operations Benchmark Position Grid

Career Level Sales Operations

M5 (refer to “Functional Management” function)

M4 16.611.34 Sales Operations – Senior Manager

M3 16.611.33 Sales Operations – Manager

M2 16.611.32 Sales Operations – Supervisor

M1 16.611.31 Sales Operations – Team Leader

I6 N/A

I5 16.612.25 Sales Operations – Expert

I4 16.613.24 Sales Operations – Specialist

I3 16.613.23 Sales Operations – Senior

I2 16.613.22 Sales Operations – Experienced

I1 16.613.21 Sales Operations – Entry

P3 16.614.13 Sales Operations – Senior Admin

P2 16.614.12 Sales Operations – Admin

P1 16.614.11 Sales Operations – Admin Assistant



SUPPLY AND LOGISTICS

Supply & Logistics Function / Sub-function Descriptions

Supply & Logistics (Generic)

Serves as the generic group for the supply and logistics function. Responsible for a broad range of supply and logistics activities. Activities may include managing the logistics and distribution of products to key customers, determining inventory levels, coordinating delivery schedules, sourcing and purchasing of required materials etc. Ensures all key supply and logistics standards are met. Monitors critical logistic metrics such as on-time delivery, order cycle time, and order fill rates. Identifies opportunities to improve supply chain efficiencies and drives transportation savings.

Note: If organizational roles are more specific, please match to the more specialised Sub-functions.

Typical titles include Supply Chain Operations Manager, Logistics Officer.

Materials

Responsible for ensuring the quality and availability of required materials for production and other processes. Coordinates activities such as material planning, material supply, inventory control, storage, and shipping. Develops inventory control systems to track status of purchase orders, inventory levels, and production requirements. Reviews production schedules and forecasts plans for anticipated materials’ requirements to ensure the availability of materials. Coordinates with procurement, manufacturing, and engineering teams to ensure adequate supply and efficient movement of materials. Ensures timely flow of materials to facilities within established time frames.

Typical titles include Materials Resource Planning Associate, Inventory Control Associate.

Sourcing**

Responsible for the organization’s long-term purchasing efforts. Primary focus in ensuring diverse and competitive sources of supply of raw materials, utilities and other services required by the business for current and future needs. Coordinates global procurement strategies and efforts and navigates the complexities internally and externally to ensure longer term supply needs are met. Sets and achieves performance metrics to improve total delivered life cycle value in regards to commodity cost, quality, technology and services. Evaluates, negotiates, develops and manages complex or strategic supplier and vendor relationships to secure terms that are in the organisation’s best interest. Identifies and selects suppliers that meet the organization’s standards of price, quality and delivery. Identifies and capitalizes on opportunities (e.g. market conditions, sources’ availabilities, demand pressures, competitors’ pricing, price trends) to reduce materials costs by improving the organisation’s buying patterns and supply channel.

Typical titles include Sourcing Manager, Planner, Commodity Manager.

Procurement

Responsible for the organization’s purchasing efforts. Ensures the availability of materials in the supply chain, as scheduled, and the maintenance of inventory at minimum acceptable levels. Develops, implements, and maintains policies, procedures, and material control systems to reduce costs and streamline procedures. Interprets inventory requests, production schedules and purchase requisitions to coordinate purchasing activities for the organisation’s current/anticipated demand of materials and services. Collects vendors’ quotations and examines bids. Assesses and monitors supplier’s products to ensure compliance with the organization’s specifications and quality standards.

Typical titles include Procurement Specialist.



Supply & Logistics Function / Sub-function Descriptions

Traffic & Distribution

Responsible for the efficient transportation and distribution of products to distributors/customers. Distributes products at maximum efficiency, quality, and customer service. Determines economical routes and modes of transportation and distribution. Works with supply and logistics team to plan and schedule deliveries. Performs demand forecasts for peak delivery periods. Audits and reviews operations performance for improvement. May work with external global/ local logistic providers to optimize routes and shipment cycle times.

Typical titles include Shipping and Distribution Officer, Driver.

Supplier Quality Management

Responsible for developing and managing the organization’s supply chain quality management activities. Conducts supplier audits, assessment and evaluation to ensure conformance to organization’s quality, cost and delivery performance standards. Establishes performance metrics to measure supplier performance, identifies areas for improvement and works closely with suppliers to drive continuous improvement. Resolves poor supplier quality issues and provides appropriate support for desired supplier capability.

Typical titles include Supplier Quality Assurance Manager, Supplier Audit Officer. ** New sub-function introduced in H1_2012



Supply and Logistics (Generic)

Career Level Position Title Code Supply and Logistics (Generic) Common Duties and Responsibilities

M4 Supply & Logistics – Senior Manager

21.501.34 Highly experienced in the management of the supply & logistics function. In addition to the day-to-day managerial function, handles strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. The focus is on setting goals and priorities. Likely to allocate accountability among staff, manage the career development of others, liaise with professional staff/other managers, advise business on technology related issues & engage in medium-term planning.

M3 Supply & Logistics – Manager

21.501.33 Manages the supply and logistics function. Typically provides second level management to a group of supply and logistics professional and support staff. The manager's focus is on setting goals and priorities. Also like to allocate accountability among staff, manage the career development of others, liaise with professional staff and other managers, advise the business on technology related issues and engage in medium-term planning.

M2 Supply & Logistics – Supervisor

21.502.32 Supervises the supply and logistics activities. Analyse company and customer needs, researching transportation methods and auditing carrier costs and performances. Lead a team of professionals (e.g., analysts)

M1 Supply & Logistics – Team Leader

21.502.31 Supervises the supply and logistics activities. Analyse company and customer needs, researching transportation methods and auditing carrier costs and performances. Lead a team of Para-professionals (e.g. officers/assistants)

I5 Supply & Logistics Analyst – Expert

21.504.25 Recognised for the highest level of technical expertise in supply and logistics. Incumbents require a thorough understanding of a number of disciplines. Positions involve the introduction and application of new developments in supply and logistics and may also require the development of new approaches to be used by other professions. Acknowledged expert within the organisation/industry.

I4 Supply & Logistics Analyst – Specialist

21.504.24 Applies highly developed specialist knowledge and skills in supply and logistics. Incumbents require a thorough understanding of a number of disciplines. Positions involve the introduction and application of new developments in supply and logistics and may also require the development of new approaches to be used by other professions.

I3 Supply & Logistics Analyst – Senior

21.504.23 Well developed, advanced knowledge and skills in supply and logistics. Incumbents require an understanding of a number of disciplines. Positions may involve the introduction and application of new developments in supply and logistics.

I2 Supply & Logistics Analyst – Experienced

21.505.22 Second level professional supply and logistics position. Coordinate with customers, internal parties and third party transporters to support the operation. The incumbent should have experience to work independently of their products and projects. Applies and uses in-depth knowledge of subject matter. Ensure timely delivery and collection of materials/finished goods.

I1 Supply & Logistics Analyst – Entry

21.506.21 First level professional supply and logistics position. Coordinate with customers, internal parties and third party transporters to support the operation. Applies and uses basic knowledge of subject matter. Assist in monitoring the delivery and collection of materials/finished goods.

P3 Supply & Logistics Officer III

21.507.13 Most skilled level in supply and logistics coordination. Will monitor and track materials and finished products, including imported and exported goods. Provides special follow-up on shipments of critical materials. Resolve the most complex issues and problems encountered.

P2 Supply & Logistics Officer II

21.507.12 Significant experience in monitoring and tracking materials and finished products, including imported and exported goods. Provides special follow-up on shipments of critical materials.

P1 Supply & Logistics Officer I

21.507.11 Follow-up on the movement of materials and finished products, including imported and exported goods. Provides special follow-up on shipments of critical materials.



Materials

Career Level Position Title Code Materials Common Duties and Responsibilities

M5 Head of Procurement 21.100.35 Accountable for procurement of all direct and indirect materials required by the company in the best conditions of price, quality and timing. Sets strategy, establishes policies, standards, schedules and supply sources to ensure quality and cost effectiveness. Negotiates on the largest and most significant contracts.

M4 Materials Senior Manager

21.001.34 Highly experienced in materials management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function Responsible for optimising the administration of materials and finished products by co-ordinating the involved activities such as: material supply, inventory control, traffic and customs.

M3 Materials Manager 21.001.33 Manages the materials management function. Responsible for optimising the administration of materials and finished products by co-ordinating the involved activities such as: material supply, inventory control, traffic and customs.

M2 Materials Supervisor 21.003.32 Supervises material handling personnel, verifies adequate flow of materials from the warehouses to the working areas and conducts physical count.

M1 Warehouse Team Leader

21.402.31 Supervises day-to-day administration of store or warehouse. Maintains stock information and monitors daily material movement and actual production schedules versus inventory levels. Assists with inventory control, stock turnover analyses and material scheduling.

I5 Materials Engineer - Expert

21.416.25 Recognised for the highest level of technical expertise in sourcing, purchasing and ensuring the quality and availability of the materials required for input into the production and other processes. Advise on developing strategies and contingency plans to ensure that quality, timely delivery and service are achieved at minimum cost so as to maximise organisational profits.

I4 Materials Engineer - Specialist

21.415.24 Applies highly developed specialist knowledge and skills in sourcing, purchasing and ensuring the quality and availability of the materials required for input into the production and other processes. Advise on developing strategies and contingency plans to ensure that quality, timely delivery and service are achieved at minimum cost so as to maximise organisational profits.

I3 Materials Engineer - Senior

21.415.23 Well developed knowledge and skills in sourcing, purchasing and ensuring the quality and availability of the materials required for input into the production and other processes.

I2 Materials Engineer - Experienced

21.414.22 Responsible for the administration of materials and finished products by coordinating the involved activities such as: material supply, inventory control, traffic, customs, etc.

I1 Materials Engineer - Entry

21.413.21 Entry position level. Responsible for the administration of materials and finished products by coordinating the involved activities such as: material supply, inventory control, traffic, customs, etc

P3 Storekeeper -Senior 21.408.13 Highly experienced in storekeeping. Operates stores with significant diversity of supplies where supply availability has important impact on manufacturing performance. Receiving and issuing of stocks and may be involved in developing procedures associated with this. Is responsible for material storage arrangements and procedures to optimise warehouse space.

P2 Storekeeper - Experienced

21.408.12 Receiving and issues stocks. Performs more difficult and varied clerical store duties. Is responsible for material storage to optimise warehouse space. May require ability to operate forklift.

P1 Storekeeper - Entry 21.408.11 Assists in receiving and issuing of stocks. Performs clerical store duties such as maintenance of stock cards and inventory records, typing of documents relating to stock transfers, delivery and replenishment. Arranges material storage to optimise warehouse space. May require ability to operate forklift.



Sourcing**

Career Level Position Title Code Sourcing Common Duties and Responsibilities

M5 Head of Sourcing 21.213.35 Leads the Sourcing sub-function. Develops, communicates and implements the strategic direction of the organization’s long term purchasing efforts. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Sourcing investments. Identifies and capitalizes on opportunities (e.g. market conditions, sources’ availabilities, demand pressures, competitors’ pricing, price trends etc.) to improve the organisation’s buying patterns and supply channel.

M4 Sourcing Senior Manager

21.213.34 Highly experienced in the management of Sourcing sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Coordinates global procurement strategies and efforts to establish diverse and competitive sources of raw materials, utilities and other services for the organization’s current and future needs.

M3 Sourcing Manager 21.213.33 Manages the Sourcing sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Sets and achieves performance metrics to improve total delivered life cycle value in regards to commodity cost, quality, technology and services.

M2 Sourcing Supervisor 21.213.32 Provides first level supervision to the team of Professionals in Sourcing sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in identifying and selecting suppliers that meet the organization’s standards of price, quality and delivery.

M1 Sourcing Team Leader

21.213.31 Provides first level supervision to the team of Para-professionals in Sourcing sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the day-to-day activities of Sourcing operations by identifying organization’s buying needs and supply channel.

I5 Planner V 21.215.25 Recognised for the level of technical expertise in the Sourcing within and outside the organization. Typically participates in industry/knowledge reference groups to identify new and competitive qualified sources of supply.

I4 Planner IV 21.216.24 Recognized as among the most experienced and knowledgeable resources in the Sourcing within the organization. Able to represent your organization externally on specialised matters to suppliers with a level of authority that would distinguish your organization as a thought or technology leader in the industry.

I3 Planner III 21.217.23 Experienced professional with well developed, proficient knowledge and skills in Sourcing. Evaluates, negotiates and develops complex/strategic supplier and vendor relationships to secure terms that are in the organisation’s best interest. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Planner II 21.218.22 Works independently under limited supervision and applies knowledge of subject matter in Sourcing. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Planner I 21.219.21 First level Sourcing professional, representing the most common entry point into the organisation. Performs routine activities related to the sourcing of raw materials, utilities and other services, and maintains completeness of sourcing documentation. Focuses on learning and acquiring work skills/knowledge in the Procurement field.

P3 Planner Assistant – Senior

21.212.13 Proficient in applying extensive/broad-based knowledge and experience in the Sourcing discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Planner Assistant – Experienced

21.212.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Sourcing. Able to understand specific organization needs or technical requirements, delivering output following broad framework. Assists in the sourcing of raw materials, utilities and other services.

P1 Planner Assistant – Entry

21.212.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Sourcing. Provides clerical support which includes updating, filing and preparing of sourcing records, etc.




Procurement

Career Level Position Title Code Procurement Common Duties and Responsibilities

M5 Head of Procurement 21.100.35 Leads the Procurement sub-function. Develops, communicates and implements the strategic direction of the organization’s purchasing operations. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Procurement investments.

M4 Procurement Senior Manager

21.101.34 Highly experienced in the management of Procurement sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Responsible for the procurement of all direct and indirect materials to ensure the availability of materials in the supply chain.

M3 Procurement Manager 21.101.33 Manages the Procurement sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Evaluates vendors’ quotations and awards contracts. Develops and implements policies, procedures and material control systems to reduce costs and streamline procedures.

M2 Procurement Supervisor

21.102.32 Provides first level supervision to the team of Professionals in Procurement sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in interpreting inventory requests, production schedules and purchase requisitions to coordinate purchasing activities for the organisation’s current/anticipated demand of materials and services.

M1 Procurement Team Leader

21.102.31 Provides first level supervision to the team of Para-professionals in Procurement sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the day-to-day activities of Procurement operations in accordance to schedules and purchase requisitions.

I5 Buyer V 21.106.25 Recognised for the level of technical expertise in the Procurement within and outside the organization. Typically participates in industry/knowledge reference groups to identify new procurement initiatives.

I4 Buyer IV 21.106.24 Recognized as among the most experienced and knowledgeable resources in the Procurement within the organization. Able to represent your organization externally on specialised matters to suppliers with a level of authority that would distinguish your organization as a thought or technology leader in the industry.

I3 Buyer III 21.106.23 Experienced professional with well developed, proficient knowledge and skills in Procurement. Assesses and monitors suppliers to ensure compliance with the organization’s specifications and quality standards. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Buyer II 21.106.22 Works independently under limited supervision and applies knowledge of subject matter in Procurement. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure a successful procurement of materials and services. Second level professional with direct impact on results and outcome.

I1 Buyer I 21.107.21 First level Procurement professional, representing the most common entry point into the organisation. Performs routine activities related to the procurement of materials and services, and maintains completeness of procurement documentation. Focuses on learning and acquiring work skills/knowledge in the Procurement field.

P3 Buyer Assistant – Senior

21.108.13 Proficient in applying extensive/broad-based knowledge and experience in the Procurement discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Buyer Assistant – Experienced

21.108.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Procurement. Able to understand specific organization needs or technical requirements, delivering output following broad framework. Assists in the procurement of materials and services.

P1 Buyer Assistant – Entry

21.109.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Procurement. Provides clerical support which includes updating, filing and preparing of procurement records, etc.



Traffic and Distribution

Career Level Position Title Code Traffic and Distribution Common Duties and Responsibilities

M5 Head of Procurement 21.100.35 Accountable for procurement of all direct and indirect materials required by the company in the best conditions of price, quality and timing. Sets strategy, establishes policies, standards, schedules and supply sources to ensure quality and cost effectiveness. Negotiates on the largest and most significant contracts.

M4 Traffic & Distribution Senior Manager

21.311.34 Highly experienced in traffic and distribution management. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Responsible for the efficient distribution of company products, supervises employees in setting up products delivery schedules, transporting products and following up critical shipments as required. Co-ordinates special delivery programs in accordance with sales requests.

M3 Traffic & Distribution Manager

21.311.33 Manages the traffic and distribution function. Responsible for the efficient distribution of company products, manages employees in setting up products delivery schedules, transporting products and following up critical shipments as required. Co-ordinates special delivery programs in accordance with sales requests.

M2 Traffic & Distribution Supervisor

21.313.32 Responsible for co-ordinating local and imported material traffic, selecting most adequate transportation procedures according to cost, timing and handling frame-work, in order to optimise material handling standards. Lead a team of professionals (e.g. Traffic & Distribution Analysts).

M1 Traffic & Distribution Team Leader

21.313.31 Responsible for co-ordinating local and imported material traffic, selecting most adequate transportation procedures according to cost, timing and handling frame-work, in order to optimise material handling standards. Lead a team of Para-professionals (e.g. Traffic & Distribution Assistants)

I5 Traffic & Distribution Analyst - Expert

21.518.25 Recognised for the highest level of technical expertise in statistical modeling skills. Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development. Use statistical modeling skills to develop and cost justifies logistics solutions to meet agreed customer needs. Manage inventories and tactical planning, taking into account customer’s future needs. Manage /coordinate inter-company shipments and troubleshooting.

I4 Traffic & Distribution Analyst - Specialist

21.517.24 Applies highly developed specialist knowledge and skills in collect and analyse data systems, procedural activities and information flows and assess the efficiency and costs of logistics processes. Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development. Use statistical modeling skills to develop and cost justifies logistics solutions to meet agreed customer needs. Manage inventories and tactical planning, taking into account customer’s future needs. Manage /coordinate inter-company shipments and troubleshooting.

I3 Traffic & Distribution Analyst - Senior

21.517.23 Well developed knowledge and skills in collect and analyse data systems, procedural activities and information flows and assess the efficiency and costs of logistics processes. Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development. Use statistical modeling skills to develop and cost justifies logistics solutions to meet agreed customer needs. Manage inventories and tactical planning, taking into account customer’s future needs. Manage /coordinate inter-company shipments and troubleshooting.

I2 Traffic & Distribution Analyst - Experienced

21.516.22 Collect and analyse data systems, procedural activities and information flows and assess the efficiency and costs of logistics processes. Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development. Use statistical modeling skills to develop and cost justifies logistics solutions to meet agreed customer needs. Manage inventories and tactical planning, taking into account customer’s future needs. Manage /coordinate inter-company shipments and troubleshooting.

I1 Traffic & Distribution Analyst - Entry

21.515.21 Entry position level. Assist in collect and analyse data systems. Update and maintain a current and comprehensive database on which to draw for solutions development. Use statistical modeling skills to develop and cost justifies logistics solutions to meet agreed customer needs. Manage inventories and tactical planning, taking into account customer’s future needs. Manage /coordinate inter-company shipments and troubleshooting.

P3 Traffic & Distribution Co-ordinator - Senior

21.314.13 Most skilled level in traffic and distribution coordination. Will monitor and track the shipments of materials and finished products, including imported and exported goods. Provides special follow-up on shipments of critical materials. Controls and records shipped and received materials. Resolve the most complex issues and problems encountered.

P2 Traffic & Distribution Co-ordinator - Experienced

21.314.12 Significant experience in monitoring and tracking shipments of materials and finished products, including imported and exported goods. Provides special follow-up on shipments of critical materials. Controls and records shipped and received materials.



Career Level Position Title Code Traffic and Distribution Common Duties and Responsibilities

P1 Traffic & Distribution Co-ordinator - Entry

21.314.11 Follows-up on the shipments of materials and finished products, including imported and exported goods. Provides special follow-up on shipments of critical materials. Controls and records shipped and received materials.



Supplier Quality Management

Career Level Position Title Code Supplier Quality Management Common Duties and Responsibilities

M5 Head of Supplier Quality Management

21.520.35 Direct the supplier quality management (SQM) sub-function. Oversee the operations and strategic planning by outlining the methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs.

M4 Supplier Quality Management - Senior Manager

21.521.34 Highly experienced in the supplier quality management (SQM). In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the sub-function. Assist in outlining the methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs.

M3 Supplier Quality Management - Manager

21.522.33 Manages first line supervisors that are responsible for managing the day-to-day operations of a team of representatives that helps with the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs.

M2 Supplier Quality Management - Supervisor

21.523.32 Responsible for the day-to-day operations of a team of representatives that helps with the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs. Plans, directs, supervises and evaluates work flow. May monitor performance of staff members and make hiring decisions and conduct performance appraisals. Typically serves as first line supervisor.

M1 Supplier Quality Management - Team Leader

21.523.31 Responsible for the day-to-day operations of a team of assistants (Para-Professional level) that helps with the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs. Plans, directs, supervises and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. May monitor performance of staff according to established monitoring standards.

I5 Supplier Quality Management Executive - Expert

21.524.25 Recognised for the highest level of technical expertise that helps with the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs. Requires extensive knowledge and understanding of the business and industry requirements and may require advanced problem-solving and/or sophisticated techniques.

I4 Supplier Quality Management Executive - Specialist

21.524.24 Applies highly developed specialist knowledge and skills that helps with the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs. Requires extensive knowledge and understanding of the business and industry requirements and may require advanced problem-solving and/or sophisticated techniques.

I3 Supplier Quality Management Executive - Senior

21.525.23 Well developed, advanced knowledge and skills that helps with the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs. Requires extensive knowledge and understanding of the business and industry requirements and may require advanced problem-solving and/or sophisticated techniques. May mentor junior staff in the day-to-day operations.



Career Level Position Title Code Supplier Quality Management Common Duties and Responsibilities

I2 Supplier Quality Management Executive - Experienced

21.526.22 Second level professional business analyst position. Experience in the field and works independently in the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs. Handles situations which may require broad research according to business needs. Requires broad knowledge and understanding of the business and industry requirements.

I1 Supplier Quality Management Executive - Entry

21.527.21 First level project business analyst position representing the most common entry point into the organisation. Works under close supervision to acquire skills and knowledge in the outlining of methodologies needed to successfully implement a quality management process (including supplier assessment, audit and evaluation) that integrates supplier chain management with Quality System Regulation. Identify which types of quality systems improve the customer/supplier infrastructure and boost overall business results. Involve in assessing the effectiveness of the organisation's current supplier management, supplier assessment and audit programs. Handles simple, less complex situations which may require general research according to business needs.

P3 Supplier Quality Management Assistant - Senior

21.528.13 Under general supervision, responsible for assisting in the effectiveness of the organisation's current supplier management, supplier assessment and audit programs.

P2 Supplier Quality Management Assistant - Experienced

21.528.12 Under direct supervision, responsible for assisting in the effectiveness of the organisation's current supplier management, supplier assessment and audit programs.

P1 Supplier Quality Management Assistant - Entry

21.528.11 Under close supervision, responsible for assisting in the effectiveness of the organisation's current supplier management, supplier assessment and audit programs.



Supply and Logistics Benchmark Position Grid


Career Level Supply & Logistics (Generic) Materials Sourcing** Procurement

M5 (refer to “Functional Management” function) 21.100.35 Head of Procurement

21.213.35 Head of Sourcing

21.100.35 Head of Procurement

M4 21.501.34 Supply & Logistics - Senior Manager

21.001.34 Materials - Senior Manager

21.213.34 Sourcing Senior Manager

21.101.34 Procurement - Senior Manager

M3 21.501.33 Supply & Logistics - Manager

21.001.33 Materials - Manager

21.213.33 Sourcing Manager

21.101.33 Procurement - Manager

M2 21.502.32 Supply & Logistics - Supervisor

21.003.32 Materials - Supervisor

21.213.32 Sourcing Supervisor

21.102.32 Procurement - Supervisor

M1 21.502.31 Supply & Logistics - Team Leader

21.402.31 Warehouse - Team Leader

21.213.31 Sourcing Team Leader

21.102.31 Procurement - Team Leader

I6 N/A N/A N/A N/A I5 21.504.25

Supply & Logistics Analyst - Expert 21.416.25 Materials Engineer - Expert

21.215.25 Planner V

21.106.25 Buyer V

I4 21.504.24 Supply & Logistics Analyst - Specialist

21.415.24 Materials Engineer - Specialist

21.216.24 Planner IV

21.106.24 Buyer IV

I3 21.504.23 Supply & Logistics Analyst - Senior

21.415.23 Materials Engineer - Senior

21.217.23 Planner III

21.106.23 Buyer III

I2 21.505.22 Supply & Logistics Analyst - Experienced

21.414.22 Materials Engineer - Experienced

21.218.22 Planner II

21.106.22 Buyer II

I1 21.506.21 Supply & Logistics Analyst - Entry

21.413.21 Materials Engineer - Entry

21.219.21 Planner I

21.107.21 Buyer I

P3 21.507.13 Supply & Logistics Officer III

21.408.13 Storekeeper - Senior

21.212.13 Planner Assistant - Senior

21.108.13 Buyer Assistant - Senior

P2 21.507.12 Supply & Logistics Officer II

21.408.12 Storekeeper - Experienced

21.212.12 Planner Assistant - Experienced

21.108.12 Buyer Assistant - Experienced

P1 21.507.11 Supply & Logistics Officer I

21.408.11 Storekeeper - Entry

21.212.11 Planner Assistant - Entry

21.109.11 Buyer Assistant - Entry





Career Level Traffic & Distribution Supplier Quality Management

M5 21.100.35 Head of Procurement

21.520.35 Head of Supplier Quality Management

M4 21.311.34 Traffic & Distribution - Senior Manager

21.521.34 Supplier Quality Management - Senior Manager

M3 21.311.33 Traffic & Distribution - Manager

21.522.33 Supplier Quality Management - Manager

M2 21.313.32 Traffic & Distribution - Supervisor

21.523.32 Supplier Quality Management - Supervisor

M1 21.313.31 Traffic & Distribution - Team Leader

21.523.31 Supplier Quality Management - Team Leader

I6 N/A N/A

I5 21.518.25 Traffic & Distribution Analyst - Expert

21.524.25 Supplier Quality Management Executive –Expert

I4 21.517.24 Traffic & Distribution Analyst - Specialist

21.524.24 Supplier Quality Management Executive – Specialist

I3 21.517.23 Traffic & Distribution Analyst - Senior

21.525.23 Supplier Quality Management Executive – Senior

I2 21.516.22 Traffic & Distribution Analyst - Experienced

21.526.22 Supplier Quality Management Executive – Experienced

I1 21.515.21 Traffic & Distribution Analyst - Entry

21.527.21 Supplier Quality Management Executive – Entry

P3 21.314.13 Traffic & Distribution Co-ordinator - Senior

21.528.13 Supplier Quality Management Assistant – Senior

P2 21.314.12 Traffic & Distribution Co-ordinator - Experienced

21.528.12 Supplier Quality Management Assistant – Experienced

P1 21.314.11 Traffic & Distribution Co-ordinator – Entry

21.528.11 Supplier Quality Management Assistant-Entry



TELECOMMUNICATIONS / NETWORK*

Telecommunications / Networks Function / Sub-function Descriptions

Network Infrastructure Deployment**

Responsible for the project management and deployment of end-to-end installation and commissioning of telecom infrastructure (i.e. base stations, towers, antennas, transceivers). Engages in infrastructure site design and civil/electrical engineering works such as grounding and underground conduits. Tracks and ensures projects are completed within budget, schedules and quality standards. Develops and maintains the completeness of project documentation.

Typical titles include Telecom Infrastructure Specialist/Engineer, Network Implementation and Construction Engineer.

Network Site Acquisition**

Responsible for managing site acquisition activities related to site searching, site leasing, land use viability and obtaining zoning and permit applications in support for infrastructure installations. Identifies potential sites and performs field site visits for feasibility and engineering viability. Conducts legal verification with legal counsel to obtain legal access to sites. Develops and maintains the completeness of site documentation, which includes site description, site parameters, plans, sketches, maps and construction drawings etc.

Typical titles include Site Acquisition Specialist, Site Facilitator.

Network Planning and Design**

Responsible for the strategic planning and design of telecom infrastructure and/or network components. Analyses the short-term and/or long-term network capacity needs for current and future network requirements. Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems. Ensures compliance with Service Level Agreement (SLA) standards and protocols. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc.

Note: Examples of telecom infrastructure and/or network components include IP (Internet Protocol), fiber optics, radio frequency (RF), wireless networks, wireline networks etc.

Typical titles include Network Architect/Planner, Core Network Design Planner, Network Solutions Design Engineer, RF Planner, Network/RF Planning and Optimization Specialist, IP Network Specialist, IP Project Engineer.

Network Testing and Release**

Responsible for testing the features, equipment and systems of telecom infrastructure and/or network components for performance, functionality, quality and robustness. This includes power, software, lines, modems and terminals, etc. Serves as a primary source for early problem identification in the release process. Develops and executes test plans, procedures, test specifications and test cases. Identifies and diagnoses problems/factors affecting network performance, and documents test results.


Typical tiles include Network Testing Engineer, QA Network Engineer. * New function introduced in H1_2012 ** New sub-function introduced in H1_2012




Network Installation and Integration**

Responsible for the configuration and installation of telecom infrastructure and/or network components to meet design specifications. Plans, organizes and directs all operations with respect to installation support, service, major moves and additions/changes. Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions. Monitors costs and ensures that all installation functions are performed in a timely fashion to meet specifications.


Typical tiles include Network Integration Engineer, Installation Technician.

Network Operations and Maintenance**

Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability. Maintains network quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Corrects network problems effectively and in a timely manner. Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance.


Typical titles include O&M Specialist, Switch Support Technician, Transmission Network Technician, Network Control (NOC) Specialist, Network Performance Specialist.

Network Security** Responsible for developing and managing network security systems. Assesses the potential risk and opportunities of vulnerability in networks. Implements network security policies, procedures and systems. Ensures network security access and protects against unauthorized access, modification, or destruction. Keeps up-to-date on current and emerging trends in the area of network security systems.

Typical titles include Network Security Engineer/Expert.





Network Cost / Pricing**

Responsible for the design and implementation of rating/charges for all calls and maintenance of wholesale and retail rating tables. Provides rating resource assistance for internal and external customers. Interprets and reviews new customer contracts and/or renewals to determine call processing and network fees. Updates and audits rating tables. Uses sophisticated tools to determine rates. Assists billing department with research of call billing.

Typical tiles include Rates Analyst, Pricing Strategist.

Billings and Collections**

Responsible for the timely billing and collection of billing charges from customers. Maintains customer accounts through effective usage of billing tools and systems. Ensures billing accuracy, effective delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges). Follows up with telephone inquiries and letters to customers to process claims for outstanding accounts.

Typical titles include Billing & Collections Officer, Collections Support Officer.

Product Development**

Responsible for researching, designing, planning, developing and evaluating new advanced network technologies and network components. Translates customer requirements or strategic business objectives into final network solutions. Involves in assessment of customer’s network application needs. Provides network modelling and simulation testing, and engineers high speed networks to deliver application functionality. Involves in developing and implementing corporate policies that support the development of telecom products.

Typical titles include Telecom R&D Engineer, Product Developer.

Network Partnership / Alliances**

Responsible for developing and managing the strategic partnership/alliance between operators of fixed and mobile telephone services. This may include infrastructure leasing (e.g. base stations, towers, antennas, transceivers) and site maintenance services, etc. Involves in the negotiation of contracts/commercial agreements in their legal, regulatory, economic and technical aspects. Updates existing contracts, implements and manages interconnection projects. Develops strong relationships with partners for high levels of commitment and collaboration efforts to achieve maximal revenue growth.

Typical titles include Strategic Alliance Manager, Interconnection Specialist, Partnership Specialist

OPEX (Operating Expenditure) Control**

Responsible for monitoring and controlling the OPEX budget through energy conservation, optimal usage of energy sources and emission reduction initiatives. Monitors and analyses power, fuel and expenditure trends for OPEX reduction initiatives. Identifies and investigates the root cause of high energy consuming sites. Eliminates non-value added processes without compromising on network quality. Performs cost-and-benefit analysis for the implementation of best practices and cost-effective energy solutions.

Typical titles include OPEX Controller, OPEX Analyst, Energy Analyst.




Network Infrastructure Deployment**

Career Level Position Title Code Network Infrastructure Deployment Common Duties and Responsibilities

M5 Head of Network Infrastructure Deployment

85.213.35 Leads the Network Infrastructure Deployment sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Infrastructure Deployment investments.

M4 Network Infrastructure Deployment - Senior Manager

85.213.34 Highly experienced in the management of Network Infrastructure Deployment sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Infrastructure Deployment - Manager

85.213.33 Manages the Network Infrastructure Deployment sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Infrastructure Deployment – Supervisor

85.213.32 Provides first level supervision to the team of Professionals in Network Infrastructure Deployment sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in carrying out the full range of project management initiatives from project planning to deployment of end-to-end installation and commissioning of telecom infrastructure.

M1 Network Infrastructure Deployment - Team Leader

85.213.31 Provides first level supervision to the team of Para-professionals in Network Infrastructure Deployment sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of project activities to ensure completion within budget, on schedule and as per agreed quality standards.

I6 Network Infrastructure Deployment – Preeminent

85.214.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Infrastructure Deployment. Speaks at national and international forums. Develops and identifies advances/opportunities in network technologies to enhance the delivery of project services in the Network Infrastructure Deployment field. Recommends and leads the adoption of new methodologies, keeping abreast on the rapid evolution of the network technologies/infrastructure.

I5 Network Infrastructure Deployment Engineer – Expert

85.215.25 Recognised for the level of technical expertise in the Network Infrastructure Deployment within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Network Infrastructure Deployment.

I4 Network Infrastructure Deployment Engineer – Specialist

85.216.24 Recognized as among the most experienced and knowledgeable resources in the Network Infrastructure Deployment within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Infrastructure Deployment.

I3 Network Infrastructure Deployment Engineer – Senior

85.217.23 Experienced professional with well developed, proficient knowledge and skills in Network Infrastructure Deployment. Engages in infrastructure site design and civil/electrical engineering works such as grounding and underground conduits. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Infrastructure Deployment Engineer – Experienced

85.218.22 Works independently under limited supervision and applies knowledge of subject matter in Network Infrastructure Deployment. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure a successful deployment of telecom infrastructure. Second level professional with direct impact on results and outcome.

I1 Network Infrastructure Deployment Engineer – Entry

85.219.21 First level Network Infrastructure Deployment professional, representing the most common entry point into the organisation. Performs routine activities related to the deployment projects and maintains completeness of project documentation. Focuses on learning and acquiring work skills/knowledge in the Network Infrastructure Deployment field.

P3 Network Infrastructure Deployment Assistant - Senior

85.211.13 Proficient in applying extensive/broad-based knowledge and experience in the Network Infrastructure Deployment discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Network Infrastructure Deployment Common Duties and Responsibilities

P2 Network Infrastructure Deployment Assistant - Experienced

85.211.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Network Infrastructure Deployment. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in deployment of telecom infrastructure for proper functionality and performance.

P1 Network Infrastructure Deployment Assistant - Entry

85.211.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Network Infrastructure Deployment.




Network Site Acquisition**

Career Level Position Title Code Network Site Acquisition Common Duties and Responsibilities

M5 Head of Network Site Acquisition

85.243.35 Leads the Network Site Acquisition sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Site Acquisition investments.

M4 Network Site Acquisition - Senior Manager

85.243.34 Highly experienced in the management of Network Site Acquisition sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Site Acquisition - Manager

85.243.33 Manages the Network Site Acquisition sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Site Acquisition – Supervisor

85.243.32 Provides first level supervision to the team of Professionals in Network Site Acquisition sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in carrying out site acquisition activities related to site searching, site leasing, land use viability and obtaining zoning and permit applications in support for infrastructure installations.

M1 Network Site Acquisition - Team Leader

85.243.31 Provides first level supervision to the team of Para-professionals in Network Site Acquisition sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing site acquisition activities to identify potential sites for feasibility and engineering viability.

I5 Network Site Acquisition Engineer – Expert

85.245.25 Recognised for the level of technical expertise in the Network Site Acquisition within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Network Site Acquisition.

I4 Network Site Acquisition Engineer – Specialist

85.246.24 Recognized as among the most experienced and knowledgeable resources in the Network Site Acquisition within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Site Acquisition.

I3 Network Site Acquisition Engineer – Senior

85.247.23 Experienced professional with well developed, proficient knowledge and skills in Network Site Acquisition. Performs site audits and obtains land zone permits. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Site Acquisition Engineer – Experienced

85.248.22 Works independently under limited supervision and applies knowledge of subject matter in Network Site Acquisition. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure successful acquisition of sites for infrastructure installations. Ensures the timely submission of site permit applications. Second level professional with direct impact on results and outcome.

I1 Network Site Acquisition Engineer – Entry

85.249.21 First level Network Site Acquisition professional, representing the most common entry point into the organisation. Performs routine activities related to the site acquisition process and maintains completeness of site documentation. Focuses on learning and acquiring work skills/knowledge in the Network Site Acquisition field.

P3 Network Site Acquisition Assistant - Senior

85.241.13 Proficient in applying extensive/broad-based knowledge and experience in the Network Site Acquisition discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Network Site Acquisition Common Duties and Responsibilities

P2 Network Site Acquisition Assistant - Experienced

85.241.12 Second level technician. Works under limited supervision and applies specialized operational knowledge of Network Site Acquisition. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in the acquisition of sites for successful infrastructure installations.

P1 Network Site Acquisition Assistant- Entry

85.241.11 First level technician representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Network Site Acquisition.




Network Planning and Design**

Career Level Position Title Code Network Planning and Design Common Duties and Responsibilities

M5 Head of Network Planning & Design

85.223.35 Leads the Network Planning & Design sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Planning & Design investments.

M4 Network Planning & Design - Senior Manager

85.223.34 Highly experienced in the management of Network Planning & Design sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Planning & Design - Manager

85.223.33 Manages the Network Planning & Design sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Planning & Design – Supervisor

85.223.32 Provides first level supervision to the team of Professionals in Network Planning & Design sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams and ensures successful implementation of telecom infrastructure and/or network components.

I6 Network Planning & Design – Preeminent

85.224.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Planning & Design. Speaks at national and international forums. Develops and identifies advances/opportunities in network technologies to enhance the delivery of telecom infrastructure and/or network components in the Network Planning & Design field. Recommends and leads the adoption of new methodologies, keeping abreast with the rapid evolution of telecom infrastructure and/or network components.

I5 Network Planning & Design Engineer – Expert

85.225.25 Recognised for the level of technical expertise in the Network Planning & Design within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. This includes IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc. Involves in the development and application of new solutions in Network Planning & Design.

I4 Network Planning & Design Engineer – Specialist

85.226.24 Recognized as among the most experienced and knowledgeable resources in the Network Planning & Design within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Planning & Design.

I3 Network Planning & Design Engineer – Senior

85.227.23 Experienced professional with well developed, proficient knowledge and skills in Network Planning & Design. Analyses the short-term and/or long-term network capacity needs for current and future network requirements. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Planning & Design Engineer – Experienced

85.228.22 Works independently under limited supervision and applies knowledge of subject matter in Network Planning & Design. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to design the network architecture. Performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems. Second level professional with direct impact on results and outcome.

I1 Network Planning & Design Engineer – Entry

85.229.21 First level Network Planning & Design professional, representing the most common entry point into the organisation. Performs routine activities related to the network planning and design. Focuses on learning and acquiring work skills/knowledge in the Network Planning & Design field.




Network Testing and Release**

Career Level Position Title Code Network Testing and Release Common Duties and Responsibilities

M5 Head of Network Testing & Release

85.233.35 Leads the Network Testing & Release sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Testing & Release investments.

M4 Network Testing & Release - Senior Manager

85.233.34 Highly experienced in the management of Network Testing & Release sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Testing & Release - Manager

85.233.33 Manages the Network Testing & Release sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Testing & Release – Supervisor

85.233.32 Provides first level supervision to the team of Professionals in Network Testing & Release sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams and oversees network testing activities of telecom infrastructure and/or network components for performance, functionality, quality and robustness.

I6 Network Testing & Release – Preeminent

85.234.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Testing & Release. Speaks at national and international forums. Develops and identifies advances in network testing procedures/methodologies in the Network Testing & Release field. Leads the adoption of new methodologies for earlier problem identification and resolution.

I5 Network Testing & Release Engineer – Expert

85.235.25 Recognised for the level of technical expertise in the Network Testing & Release within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new testing specifications and procedures for telecom infrastructure and network components.

I4 Network Testing & Release Engineer – Specialist

85.236.24 Recognized as among the most experienced and knowledgeable resources in the Network Testing & Release within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Testing & Release.

I3 Network Testing & Release Engineer – Senior

85.237.23 Experienced professional with well developed, proficient knowledge and skills in Network Testing & Release. Executes test plans, procedures, test specifications and test cases. Also ensures that testing procedures are in compliance with industry specific standards. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Testing & Release Engineer – Experienced

85.238.22 Works independently under limited supervision and applies knowledge of subject matter in Network Testing & Release. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to identify and diagnose problems/factors affecting network performance. Second level professional with direct impact on results and outcome.

I1 Network Testing & Release Engineer – Entry

85.239.21 First level Network Testing & Release professional, representing the most common entry point into the organisation. Performs routine activities related to Network Testing and Release and documents test results. Focuses on learning and acquiring work skills/knowledge in the Network Testing & Release field.




Network Installation and Integration**

Career Level Position Title Code Network Installation and Integration Common Duties and Responsibilities

M5 Head of Network Installation and Integration

85.253.35 Leads the Network Installation and Integration sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Installation and Integration investments.

M4 Network Installation and Integration - Senior Manager

85.253.34 Highly experienced in the management of Network Installation and Integration sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Installation and Integration - Manager

85.253.33 Manages the Network Installation and Integration sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Installation and Integration – Supervisor

85.253.32 Provides first level supervision to the team of Professionals in Network Installation and Integration sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in carrying out activities for the configuration and installation of telecom infrastructure and/or network components to meet design specifications.

M1 Network Installation and Integration - Team Leader

85.253.31 Provides first level supervision to the team of Para-professionals in Network Installation and Integration sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the implementation of Network Installation and Integration activities to ensure completion within budget, on schedule and as per agreed quality standards.

I6 Network Installation and Integration – Preeminent

85.254.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Installation and Integration. Speaks at national and international forums. Develops and identifies advances/opportunities in network technologies to enhance the delivery of services in the Network Installation and Integration field. Innovates, recommends and leads the adoption of new methodologies for smooth integration of network and system solutions.

I5 Network Installation and Integration Engineer – Expert

85.255.25 Recognised for the level of technical expertise in the Network Installation and Integration within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions.

I4 Network Installation and Integration Engineer – Specialist

85.256.24 Recognized as among the most experienced and knowledgeable resources in the Network Installation and Integration within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Installation and Integration.

I3 Network Installation and Integration Engineer – Senior

85.257.23 Experienced professional with well developed, proficient knowledge and skills in Network Installation and Integration. Plans, organizes and directs operations with respect to installation support, service, major moves and additions/changes. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Installation and Integration Engineer – Experienced

85.258.22 Works independently under limited supervision and applies knowledge of subject matter in Network Installation and Integration. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure successful installation and integration of telecom infrastructure and network components. Second level professional with direct impact on results and outcome.

I1 Network Installation and Integration Engineer – Entry

85.259.21 First level Network Installation and Integration professional, representing the most common entry point into the organisation. Performs routine activities related to the network installation and integration projects and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Network Installation and Integration field.

P3 Network Installation and Integration Assistant - Senior

85.251.13 Proficient in applying extensive/broad-based knowledge and experience in the Network Installation and Integration discipline. Works independently and may coach other para-professionals. Diagnoses, troubleshoots and resolves installation and integration problems, and takes corrective action when necessary. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Network Installation and Integration Common Duties and Responsibilities

P2 Network Installation and Integration Assistant - Experienced

85.251.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Network Installation and Integration. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in the installation and integration of telecom infrastructure or network components for timely installation and performance.

P1 Network Installation and Integration Assistant- Entry

85.251.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Network Installation and Integration.




Network Operations and Maintenance**

Career Level Position Title Code Network Operations and Maintenance Common Duties and Responsibilities

M5 Head of Network Operations and Maintenance

85.263.35 Leads the Network Operations and Maintenance sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Operations and Maintenance investments.

M4 Network Operations and Maintenance - Senior Manager

85.263.34 Highly experienced in the management of Network Operations and Maintenance sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Operations and Maintenance - Manager

85.263.33 Manages the Network Operations and Maintenance sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Operations and Maintenance – Supervisor

85.263.32 Provides first level supervision to the team of Professionals in Network Operations and Maintenance sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams and oversees the operation and maintenance activities of telecom infrastructure and/or network components to drive network efficiency and availability.

M1 Network Operations and Maintenance - Team Leader

85.263.31 Provides first level supervision to the team of Para-professionals in Network Operations and Maintenance sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership.

I6 Network Operations and Maintenance – Preeminent

85.264.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Operations and Maintenance. Speaks at national and international forums. Drives initiatives, industrialization, and efficiencies to improve network facilities. Recommends and leads the adoption of new methodologies to enhance the delivery of network operations and maintenance services.

I5 Network Operations and Maintenance Engineer – Expert

85.265.25 Recognised for the level of technical expertise in the Network Operations and Maintenance within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Network Operations and Maintenance.

I4 Network Operations and Maintenance Engineer – Specialist

85.266.24 Recognized as among the most experienced and knowledgeable resources in the Network Operations and Maintenance within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Operations and Maintenance.

I3 Network Operations and Maintenance Engineer – Senior

85.267.23 Experienced professional with well developed, proficient knowledge and skills in Network Operations and Maintenance. Establishes tools and procedures to monitor network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Operations and Maintenance Engineer – Experienced

85.268.22 Works independently under limited supervision and applies knowledge of subject matter in Network Operations and Maintenance. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to ensure optimal levels of network operations. Second level professional with direct impact on results and outcome.

I1 Network Operations and Maintenance Engineer – Entry

85.269.21 First level Network Operations and Maintenance professional, representing the most common entry point into the organisation. Performs routine activities related to network monitoring. Focuses on learning and acquiring work skills/knowledge in the Network Operations and Maintenance field.

P3 Network Operations and Maintenance Assistant - Senior

85.261.13 Proficient in applying extensive/broad-based knowledge and experience in the Network Operations and Maintenance discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.



Career Level Position Title Code Network Operations and Maintenance Common Duties and Responsibilities

P2 Network Operations and Maintenance Assistant - Experienced

85.261.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Network Operations and Maintenance. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in support efforts to enhance network efficiency and reliability.

P1 Network Operations and Maintenance Assistant - Entry

85.261.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Network Operations and Maintenance.




Network Security**

Career Level Position Title Code Network Security Common Duties and Responsibilities

M5 Head of Network Security

85.273.35 Leads the Network Security sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Security investments.

M4 Network Security - Senior Manager

85.273.34 Highly experienced in the management of Network Security sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Security - Manager

85.273.33 Manages the Network Security sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Security - Supervisor

85.273.32 Provides first level supervision to the team of Professionals in Network Security sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in developing and managing network security systems to protect against potential risk or vulnerability in networks.

M1 Network Security - Team Leader

85.273.31 Provides first level supervision to the team of Para-professionals in Network Security sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the day-to-day activities of the Network Security sub-function. Also provides guidance in implementing network security policies and procedures in the development of network security systems.

I6 Network Security - Preeminent

85.274.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Security. Speaks at national and international forums. Recommends and leads the adoption of new technological advances and best practices in network security systems to mitigate security risks. Develops strategies and tools in response to future security challenges.

I5 Network Security Engineer - Expert

85.275.25 Recognised for the level of technical expertise in the Network Security within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Network Security.

I4 Network Security Engineer- Specialist

85.276.24 Recognized as among the most experienced and knowledgeable resources in the Network Security within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Security.

I3 Network Security Engineer – Senior

85.277.23 Experienced professional with well developed, proficient knowledge and skills in Network Security. Implements network security policies, procedures and systems. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Security Engineer – Experienced

85.278.22 Works independently under limited supervision and applies knowledge of subject matter in Network Security. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to establish network security access and protect against unauthorized access, modification, or destruction. Second level professional with direct impact on results and outcome.

I1 Network Security Engineer – Entry

85.279.21 First level Network Security professional, representing the most common entry point into the organisation. Performs routine activities related to the periodic review and audit activities of network security systems. Also maintains documentation of network security standards and procedures. Focuses on learning and acquiring work skills/knowledge in the Network Security field.

P3 Network Security Assistant - Senior

85.271.13 Proficient in applying extensive/broad-based knowledge and experience in the Network Security discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Network Security Assistant - Experienced

85.271.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Network Security. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in performing review and audit activities of network security systems.



Career Level Position Title Code Network Security Common Duties and Responsibilities

P1 Network Security Assistant - Entry

85.271.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Network Security.




Network Cost / Pricing**

Career Level Position Title Code Network Cost / Pricing Common Duties and Responsibilities

M5 Head of Network Cost / Pricing

85.283.35 Leads the Network Cost / Pricing sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Cost / Pricing investments.

M4 Network Cost / Pricing - Senior Manager

85.283.34 Highly experienced in the management of Network Cost / Pricing sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Cost / Pricing - Manager

85.283.33 Manages the Network Cost / Pricing sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Cost / Pricing – Supervisor

85.283.32 Provides first level supervision to the team of Professionals in Network Cost / Pricing sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in designing and implementing rating/charges for all calls and maintenance of wholesale and retail rating tables.

M1 Network Cost / Pricing - Team Leader

85.283.31 Provides first level supervision to the team of Para-professionals in Network Cost / Pricing sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the day-to-day activities of Network Cost / Pricing sub-function.

I5 Network Cost / Pricing– Expert

85.285.25 Recognised for the level of technical expertise in the Network Cost / Pricing within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new solutions in Network Cost / Pricing.

I4 Network Cost / Pricing – Specialist

85.286.24 Recognized as among the most experienced and knowledgeable resources in the Network Cost / Pricing within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Cost / Pricing.

I3 Network Cost / Pricing – Senior

85.287.23 Experienced professional with well developed, proficient knowledge and skills in Network Cost / Pricing. Interprets and reviews new customer contracts and/or renewals to determine call processing and network fees. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Cost / Pricing – Experienced

85.288.22 Works independently under limited supervision and applies knowledge of subject matter in Network Cost / Pricing. Possess sufficient knowledge and skills to effectively deal with issues and challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 Network Cost / Pricing – Entry

85.289.21 First level Network Cost / Pricing professional, representing the most common entry point into the organisation. Performs routine activities related to the determination of rates/charges for internal and external customers. Focuses on learning and acquiring work skills/knowledge in the Network Cost / Pricing field.

P3 Network Cost / Pricing Assistant - Senior

85.281.13 Proficient in applying extensive/broad-based knowledge and experience in the Network Cost / Pricing discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Network Cost / Pricing Assistant - Experienced

85.281.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Network Cost / Pricing. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists with the researching on call billing and updates rating tables.

P1 Network Cost / Pricing Assistant - Entry

85.281.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Network Cost / Pricing.




Billings and Collections**

Career Level Position Title Code Billings and Collections Common Duties and Responsibilities

M5 Head of Billings and Collections

85.293.35 Leads the Billings and Collections sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and develops the organization’s billing policy and procedures. Attends to difficult credit and payables issues in relation to telecom accounts.

M4 Billings and Collections - Senior Manager

85.293.34 Highly experienced in the management of Billings and Collections sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Accountable for administering the organization’s billing policy and career development of team.

M3 Billings and Collections - Manager

85.293.33 Manages the Billings and Collections sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. Also responsible for handling difficult account cases.

M2 Billings and Collections – Supervisor

85.293.32 Provides first level supervision to the team of Professionals in Billings and Collections sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in carrying out timely billing and collection of billing charges from customers.

M1 Billings and Collections - Team Leader

85.293.31 Provides first level supervision to the team of Para-professionals in Billings and Collections sub-function. The team leader's focus is on mentoring and coordination as well providing technical leadership. Involves in overseeing the day-to-day activities of Billing and Collections to ensure billing accuracy and timely collection.

I5 Billings and Collections Officer – Expert

85.295.25 Recognised for the level of technical expertise in the Billings and Collections within and outside the organization. Involves in the development and application of new solutions in Billings and Collections. Performs periodic analysis on accounts to identify difficult collection issues.

I4 Billings and Collections Officer – Specialist

85.296.24 Recognized as among the most experienced and knowledgeable resources in the Billings and Collections within the organization. Applies highly developed specialist knowledge and skills in Billings and Collections. Investigates accounts and follows up on overdue accounts.

I3 Billings and Collections Officer – Senior

85.297.23 Experienced professional with well developed, proficient knowledge and skills in Billings and Collections. Maintains customer accounts through effective usage of billing/collection tools and systems. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Billings and Collections Officer – Experienced

85.298.22 Works independently under limited supervision and applies knowledge of subject matter in Billings and Collections. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. This includes ensuring billing accuracy, effective delivery of billing information to customers, and addressing billing discrepancies. Second level professional with direct impact on results and outcome.

I1 Billings and Collections Officer – Entry

85.299.21 First level Billings and Collections professional, representing the most common entry point into the organisation. Performs routine activities related to Billing and Collections. Focuses on learning and acquiring work skills/knowledge in the Billings and Collections field.

P3 Billings and Collections Clerk - Senior

85.291.13 Proficient in applying extensive/broad-based knowledge and experience in the Billings and Collections discipline. Works independently and may coach other para-professionals. Adequately prepared to move into a Team Leader/Supervisor Role.

P2 Billings and Collections Clerk - Experienced

85.291.12 Second level para-position. Works under limited supervision and applies specialized operational knowledge of Billings and Collections. Able to understand specific client needs or technical requirements, delivering output following broad framework. Assists in following up with telephone inquiries and letters to customers to process claims for outstanding accounts.

P1 Billings and Collections Clerk - Entry

85.291.11 First level para-position representing the most common entry point into the organisation. Works under close supervision and defined procedures/processes to perform routine activities in the area of Billings and Collections.




Product Development**

Career Level Position Title Code Product Development Common Duties and Responsibilities

M5 Head of Product Development

85.313.35 Leads the Product Development sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Product Development investments.

M4 Product Development - Senior Manager

85.313.34 Highly experienced in the management of Product Development sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Product Development - Manager

85.313.33 Manages the Product Development sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Product Development – Supervisor

85.313.32 Provides first level supervision to the team of Professionals in Product Development sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in researching, designing, planning, developing and evaluating new advanced network technologies and network components.

I6 Product Development Engineer – Preeminent

85.314.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Product Development. Speaks at national and international forums. Constantly monitors industry trends for technological evolutions and leverages on appropriate technology to design advanced telecom products/services based on emerging market opportunities.

I5 Product Development Engineer – Expert

85.315.25 Recognised for the level of technical expertise in the Product Development within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the development and application of new network solutions in the Product Development field. Also implements corporate policies that support the development of telecom products.

I4 Product Development Engineer – Specialist

85.316.24 Recognized as among the most experienced and knowledgeable resources in the Product Development within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Product Development.

I3 Product Development Engineer – Senior

85.317.23 Experienced professional with well developed, proficient knowledge and skills in Product Development. Assesses and translates customer requirements or network application needs into final network solutions. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Product Development Engineer – Experienced

85.318.22 Works independently under limited supervision and applies knowledge of subject matter in Product Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation to develop feasible network solutions. Second level professional with direct impact on results and outcome.

I1 Product Development Engineer – Entry

85.319.21 First level Product Development professional, representing the most common entry point into the organisation. Performs routine activities related to the development of network solutions and maintains completeness of documentation. Focuses on learning and acquiring work skills/knowledge in the Product Development field.




Network Partnership / Alliances**

Career Level Position Title Code Network Partnership / Alliances Common Duties and Responsibilities

M5 Head of Network Partnership / Alliances

85.323.35 Leads the Network Partnership / Alliances sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of Network Partnership / Alliances investments.

M4 Network Partnership / Alliances - Senior Manager

85.323.34 Highly experienced in the management of Network Partnership / Alliances sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 Network Partnership / Alliances - Manager

85.323.33 Manages the Network Partnership / Alliances sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 Network Partnership / Alliances – Supervisor

85.323.32 Provides first level supervision to the team of Professionals in Network Partnership / Alliances sub-function to develop and manage the strategic partnership/alliance between operators of fixed and mobile telephone services. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership.

I6 Network Partnership / Alliances – Preeminent

85.324.26 An internationally recognized leader and contributor in the field of expertise. Contributes to the body of knowledge in the area of Network Partnership / Alliances. Speaks at national and international forums. Identifies latest technologies/trends in the telecommunications space and possible synergies with other global/regional/local companies for building partnerships/alliances. Advises the company on developing, planning and establishing complex Alliance partnerships.

I5 Network Partnership / Alliances – Expert

85.325.25 Recognised for the level of technical expertise in the Network Partnership / Alliances within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in the negotiation of contracts/commercial agreements in their legal, regulatory, economic and technical aspects.

I4 Network Partnership / Alliances – Specialist

85.326.24 Recognized as among the most experienced and knowledgeable resources in the Network Partnership / Alliances within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in Network Partnership / Alliances.

I3 Network Partnership / Alliances – Senior

85.327.23 Experienced professional with well developed, proficient knowledge and skills in Network Partnership / Alliances. Develops strong relationships with partners for high levels of commitment and collaboration efforts to achieve maximum revenue growth. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 Network Partnership / Alliances – Experienced

85.328.22 Works independently under limited supervision and applies knowledge of subject matter in Network Partnership / Alliances. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Updates existing contracts, implements and manages interconnection projects. Second level professional with direct impact on results and outcome.

I1 Network Partnership / Alliances – Entry

85.329.21 First level Network Partnership / Alliances professional, representing the most common entry point into the organisation. Performs routine activities related to preparation of contracts and management of relationships with partners/alliances. Focuses on learning and acquiring work skills/knowledge in the Network Partnership / Alliances field.




OPEX (Operating Expenditure) Control**

Career Level Position Title Code OPEX (Operating Expenditure) Control Common Duties and Responsibilities

M5 Head of OPEX (Operating Expenditure) Control

85.333.35 Leads the OPEX (Operating Expenditure) Control sub-function. Develops, communicates and implements the strategic direction of the operation. Regularly leads important regional initiatives. Has ultimate accountability for the sub-function and provides the highest level of advice and recommendations to maximise the outcomes of OPEX (Operating Expenditure) Control investments.

M4 OPEX (Operating Expenditure) Control - Senior Manager

85.333.34 Highly experienced in the management of OPEX (Operating Expenditure) Control sub-function. Typically provides third level management to a group of professional staff. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium-term consequences on the operation of the function and perhaps impact elements of organisation performance. Focus is on setting goals and priorities. Accountable for budget and policy recommendations, and career development of team.

M3 OPEX (Operating Expenditure) Control - Manager

85.333.33 Manages the OPEX (Operating Expenditure) Control sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

M2 OPEX (Operating Expenditure) Control – Supervisor

85.333.32 Provides first level supervision to the team of Professionals in OPEX (Operating Expenditure) Control sub-function. The team supervisor’s focus is on mentoring, coaching, coordination as well as providing technical leadership. Leads teams in monitoring and controlling the OPEX budget through energy conservation, optimal usage of energy sources and emission reduction initiatives.

I5 OPEX (Operating Expenditure) Control – Expert

85.335.25 Recognised for the level of technical expertise in the OPEX (Operating Expenditure) Control within and outside the organization. Typically participates in industry/knowledge reference groups. Incumbents require a thorough understanding of a number of disciplines. Involves in identification and investigation of the root cause of high energy consuming sites. Performs cost-and-benefit analysis for the implementation of best practices and cost-effective energy solutions.

I4 OPEX (Operating Expenditure) Control – Specialist

85.336.24 Recognized as among the most experienced and knowledgeable resources in the OPEX (Operating Expenditure) Control within the organization. Able to represent your organization externally on specialised matters to customers with a level of authority that would distinguish your organization as a thought or technology leader in the industry. Applies highly developed specialist knowledge and skills in OPEX (Operating Expenditure) Control.

I3 OPEX (Operating Expenditure) Control – Senior

85.337.23 Experienced professional with well developed, proficient knowledge and skills in OPEX (Operating Expenditure) Control. Engages in periodic reviews on organization’s expenditure trends and eliminates non-value added processes without compromising on network quality. Operational in focus, with direct impact on outcome and results within job scope and wider operational scope. May instruct/coach other professionals.

I2 OPEX (Operating Expenditure) Control – Experienced

85.338.22 Works independently under limited supervision and applies knowledge of subject matter in OPEX (Operating Expenditure) Control. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialisation. Second level professional with direct impact on results and outcome.

I1 OPEX (Operating Expenditure) Control – Entry

85.339.21 First level OPEX (Operating Expenditure) Control professional, representing the most common entry point into the organisation. Performs routine activities related to OPEX reduction initiatives. Focuses on learning and acquiring work skills/knowledge in the OPEX (Operating Expenditure) Control field.




Telecommunications / Network Benchmark Position Grid

Telecommunication / Network Benchmark Position Grid*

Career Level Network Infrastructure Deployment** Network Site Acquisition** Network Planning and Design** Network Testing and Release**

M5 85.213.35 Head of Network Infrastructure Deployment

85.243.35 Head of Network Site Acquisition

85.223.35 Head of Network Planning & Design

85.233.35 Head of Network Testing & Release

M4 85.213.34 Network Infrastructure Deployment - Senior Manager

85.243.34 Network Site Acquisition - Senior Manager

85.223.34 Network Planning & Design - Senior Manager

85.233.34 Network Testing & Release - Senior Manager

M3 85.213.33 Network Infrastructure Deployment - Manager

85.243.33 Network Site Acquisition - Manager

85.223.33 Network Planning & Design - Manager

85.233.33 Network Testing & Release - Manager

M2 85.213.32 Network Infrastructure Deployment - Supervisor

85.243.32 Network Site Acquisition - Supervisor

85.223.32 Network Planning & Design - Supervisor

85.233.32 Network Testing & Release - Supervisor

M1 85.213.31 Network Infrastructure Deployment - Team Leader

85.243.31 Network Site Acquisition - Team Leader N/A N/A

I6 85.214.26 Network Infrastructure Deployment - Preeminent

N/A 85.224.26 Network Planning & Design - Preeminent

85.234.26 Network Testing & Release - Preeminent

I5 85.215.25 Network Infrastructure Deployment Engineer - Expert

85.245.25 Network Site Acquisition Engineer - Expert

85.225.25 Network Planning & Design Engineer - Expert

85.235.25 Network Testing & Release Engineer - Expert

I4 85.216.24 Network Infrastructure Deployment Engineer - Specialist

85.246.24 Network Site Acquisition Engineer - Specialist

85.226.24 Network Planning & Design Engineer - Specialist

85.236.24 Network Testing & Release Engineer - Specialist

I3 85.217.23 Network Infrastructure Deployment Engineer - Senior

85.247.23 Network Site Acquisition Engineer - Senior

85.227.23 Network Planning & Design Engineer - Senior

85.237.23 Network Testing & Release Engineer - Senior

I2 85.218.22 Network Infrastructure Deployment Engineer - Experienced

85.248.22 Network Site Acquisition Engineer - Experienced

85.228.22 Network Planning & Design Engineer - Experienced

85.238.22 Network Testing & Release Engineer - Experienced

I1 85.219.21 Network Infrastructure Deployment Engineer - Entry

85.249.21 Network Site Acquisition Engineer - Entry

85.229.21 Network Planning & Design Engineer - Entry

85.239.21 Network Testing & Release Engineer - Entry

P3 85.211.13 Network Infrastructure Deployment Assistant - Senior

85.241.13 Network Site Acquisition Assistant - Senior N/A N/A

P2 85.211.12 Network Infrastructure Deployment Assistant - Experienced

85.241.12 Network Site Acquisition Assistant - Experienced N/A N/A

P1 85.211.11 Network Infrastructure Deployment Assistant - Entry

85.241.11 Network Site Acquisition Assistant - Entry N/A N/A





Career Level Network Installation and Integration** Network Operations and Maintenance** Network Security** Network Cost / Pricing**

M5 85.253.35 Head of Network Installation and Integration

85.263.35 Head of Network Operations and Maintenance

85.273.35 Head of Network Security

85.283.35 Head of Network Cost / Pricing

M4 85.253.34 Network Installation and Integration - Senior Manager

85.263.34 Network Operations and Maintenance - Senior Manager

85.273.34 Network Security - Senior Manager

85.283.34 Network Cost / Pricing - Senior Manager

M3 85.253.33 Network Installation and Integration - Manager

85.263.33 Network Operations and Maintenance - Manager

85.273.33 Network Security - Manager

85.283.33 Network Cost / Pricing - Manager

M2 85.253.32 Network Installation and Integration - Supervisor

85.263.32 Network Operations and Maintenance - Supervisor

85.273.32 Network Security - Supervisor

85.283.32 Network Cost / Pricing - Supervisor

M1 85.253.31 Network Installation and Integration - Team Leader

85.263.31 Network Operations and Maintenance - Team Leader

85.273.31 Network Security - Team Leader

85.283.31 Network Cost / Pricing - Team Leader

I6 85.254.26 Network Installation and Integration - Preeminent

85.264.26 Network Operations and Maintenance - Preeminent

85.274.26 Network Security - Preeminent N/A

I5 85.255.25 Network Installation and Integration Engineer - Expert

85.265.25 Network Operations and Maintenance Engineer - Expert

85.275.25 Network Security Engineer - Expert

85.285.25 Network Cost / Pricing- Expert

I4 85.256.24 Network Installation and Integration Engineer - Specialist

85.266.24 Network Operations and Maintenance Engineer - Specialist

85.276.24 Network Security Engineer- Specialist

85.286.24 Network Cost / Pricing - Specialist

I3 85.257.23 Network Installation and Integration Engineer - Senior

85.267.23 Network Operations and Maintenance Engineer - Senior

85.277.23 Network Security Engineer - Senior

85.287.23 Network Cost / Pricing - Senior

I2 85.258.22 Network Installation and Integration Engineer - Experienced

85.268.22 Network Operations and Maintenance Engineer - Experienced

85.278.22 Network Security Engineer - Experienced

85.288.22 Network Cost / Pricing - Experienced

I1 85.259.21 Network Installation and Integration Engineer - Entry

85.269.21 Network Operations and Maintenance Engineer - Entry

85.279.21 Network Security Engineer - Entry

85.289.21 Network Cost / Pricing - Entry

P3 85.251.13 Network Installation and Integration Assistant - Senior

85.261.13 Network Operations and Maintenance Assistant - Senior

85.271.13 Network Security Assistant - Senior

85.281.13 Network Cost / Pricing Assistant - Senior

P2 85.251.12 Network Installation and Integration Assistant - Experienced

85.261.12 Network Operations and Maintenance Assistant - Experienced

85.271.12 Network Security Assistant - Experienced

85.281.12 Network Cost / Pricing Assistant - Experienced

P1 85.251.11 Network Installation and Integration Assistant- Entry

85.261.11 Network Operations and Maintenance Assistant - Entry

85.271.11 Network Security Assistant - Entry

85.281.11 Network Cost / Pricing Assistant - Entry





Career Level Billings and Collections** Product Development** Network Partnership / Alliances** OPEX (Operating Expenditure) Control**

M5 85.293.35 Head of Billings and Collections

85.313.35 Head of Product Development

85.323.35 Head of Network Partnership / Alliances

85.333.35 Head of OPEX (Operating Expenditure) Control

M4 85.293.34 Billings and Collections - Senior Manager

85.313.34 Product Development - Senior Manager

85.323.34 Network Partnership / Alliances - Senior Manager

85.333.34 OPEX (Operating Expenditure) Control - Senior Manager

M3 85.293.33 Billings and Collections - Manager

85.313.33 Product Development - Manager

85.323.33 Network Partnership / Alliances - Manager

85.333.33 OPEX (Operating Expenditure) Control - Manager

M2 85.293.32 Billings and Collections - Supervisor

85.313.32 Product Development - Supervisor

85.323.32 Network Partnership / Alliances - Supervisor

85.333.32 OPEX (Operating Expenditure) Control - Supervisor

M1 85.293.31 Billings and Collections - Team Leader N/A N/A N/A

I6 N/A 85.314.26 Product Development Engineer - Preeminent

85.324.26 Network Partnership / Alliances - Preeminent N/A

I5 85.295.25 Billings and Collections Officer - Expert

85.315.25 Product Development Engineer - Expert

85.325.25 Network Partnership / Alliances - Expert

85.335.25 OPEX (Operating Expenditure) Control - Expert

I4 85.296.24 Billings and Collections Officer - Specialist

85.316.24 Product Development Engineer - Specialist

85.326.24 Network Partnership / Alliances - Specialist

85.336.24 OPEX (Operating Expenditure) Control - Specialist

I3 85.297.23 Billings and Collections Officer - Senior

85.317.23 Product Development Engineer - Senior

85.327.23 Network Partnership / Alliances - Senior

85.337.23 OPEX (Operating Expenditure) Control - Senior

I2 85.298.22 Billings and Collections Officer - Experienced

85.318.22 Product Development Engineer - Experienced

85.328.22 Network Partnership / Alliances - Experienced

85.338.22 OPEX (Operating Expenditure) Control - Experienced

I1 85.299.21 Billings and Collections Officer - Entry

85.319.21 Product Development Engineer - Entry

85.329.21 Network Partnership / Alliances - Entry

85.339.21 OPEX (Operating Expenditure) Control - Entry

P3 85.291.13 Billings and Collections Clerk - Senior N/A N/A N/A

P2 85.291.12 Billings and Collections Clerk - Experienced N/A N/A N/A

P1 85.291.11 Billings and Collections Clerk - Entry N/A N/A N/A




TRAINING

Training Function / Sub-function Descriptions

Accent Training

Responsible for developing and delivering voice (accent) training programs for organizational staff. Identifies training needs and designs lesson plans and training materials to ensure organizational members develop and enhance their communication, language articulation and accent skills. Monitors and administers training programs. Follows up and conducts feedback session for trainees to measure training effectiveness. Requires excellent language and communication skills.

Typical titles include Voice & Accent Trainer, Accent Training & Coaching Specialist.

Technical & Process Training

Responsible for developing and delivering training programs/materials on company’s products/services for all levels of organizational staff. Sources for venue, vendors, processes and technologies to ensure organizational members develop, maintain and enhance their technical and/or process knowledge. Identifies business critical learning needs; prioritises and approves budgeted resources. Reviews, validates and modifies the Training Plan regularly to achieve learning solution objectives & expectations. Effectively and proactively manages the entire training project lifecycle which involves Envisioning (Vision/Scope), Planning (Project Plan and Functional Specs), Developing (Instructional Design), Stabilising (BETA/Train the Trainer) and Deploying (coordination of people, staffing and other resources & communication). Develops training documentation and uses a variety of training mediums such as classes, workshops, Computer Based Training (CBT) and on-line help. Measures training return on investment (ROI) and pilot-tests new training techniques, tools and processes to increase training effectiveness.

Note: This Sub-function is a back-end role in an organization.

Typical titles include Technical Training Specialist, Technical Instructional Design Specialist.

Education Delivery

Responsible for implementing, managing and delivering a range of customer educational services provided by the organisation. Defines client’s educational and training needs, objectives and business requirements. Delivers customer educational services in assigned business segments (core business/solution business). Develops customised solutions to match client’s needs. Measures the effectiveness of customer educational programs. May also design and develop training content/ materials such as user guides, web-based instructions, recorded presentations and classroom/workshops etc.

Note: This Sub-function is usually out-bound, not in-house, and provides billable training services after the product is delivered to clients.

Typical titles include Training & Education Specialist, Customer Technical Training Representative.



Accent Training

Career Level Position Title Code Accent Training Common Duties and Responsibilities

M4 Accent Training - Senior Manager

99.141.34 Highly experienced in the management of voice training functions. In addition to the day-to-day managerial function, this role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function. Leads the training area, formulate, implement and coordinate policies and programs, design and develop training programs and materials.

M3 Accent Training - Manager

99.142.33 Responsible for developing voice modules, conduct training programs, supervise, coach & groom trainers, develop assessment procedures, ensuring smooth functioning of the accent training and development and adhering to the policies and procedures of the organisation.

M2 Accent Training - Team Leader

99.143.32 Supervises a team within the voice training area. Gives inputs for developing voice modules. Monitors and adjust training needs in specific areas. Provides inputs into the development of future strategic plans.

I4 Accent Training Officer - Specialist

99.144.24 Applies highly developed specialist knowledge and skills in designing and delivering voice and accent training programs. Implements and co-ordinates policies, programs, trainings and course selections. Monitors training programs and future needs in line with guidelines and future requirements.

I3 Accent Training Officer - Senior

99.145.23 Well developed, advanced knowledge and skills for developing and delivering voice and accent training programs. Coordinates training and course selections. Monitors training programs and future needs in line with guidelines and future requirements and within control and efficiency objectives.

I2 Accent Training Officer - Experienced

99.146.22 Under general supervision, responsible for administering accent training area e.g. speech and voice projection; coordinates training and course selections; monitors training programs and future needs in line with guidelines and requirements and within control and efficiency objectives.

I1 Accent Training Officer - Entry

99.147.21 First level entry point into the organisation. Responsible for administering accent training area e.g. speech and voice projection; coordinates training and course selections; monitors training programs and future needs in line with guidelines and requirements and within control and efficiency objectives.



Technical & Process Training

Career Level Position Title Code Technical & Process Training Common Duties and Responsibilities

M4 Technical & Process Training - Senior Manager

99.161.34 Highly experienced in the management of technical and process training functions. In addition to the day-to-day managerial function, the role will incorporate strategic and policy development aspects that will have medium term consequences on the operation of the function and perhaps impact elements of organisation performance. Leads technical and process training areas e.g. product or sales for internal or external or both; formulate, implement and coordinate policies and programs; monitor and adjust technical training needs in specific areas; forecast and develop future strategic plan; oversees maintenance of files; design and develop training programs and materials.

M3 Technical & Process Training - Manager

99.162.33 Responsible for developing technical and process modules, conduct training programs, supervise, coach & groom trainers, develop assessment procedures, ensuring smooth functioning of the technical training and development and adhering to the policies and procedures of the organisation.

M2 Technical & Process Training - Supervisor

99.163.32 Supervises a team within the technical and process training areas e.g. product or sales for internal or external or both; monitors and adjust technical training needs in specific areas; provides input into the development of future strategic plans; oversees maintenance of files; designs and develops training programs and materials.

M1 Technical & Process Training - Team Leader

99.163.31 Typically provides first level supervision to the technical and process support team that could comprise a combination of technical and administrative staff. Assists supervisor/manager with the management of daily activities over a group of agents, representatives or similar positions that respond to inquiries of a technical or complex nature. This position may also provide IT hardware and software support via live (chat), email or phone; recognises and recommends areas needing improvement. May assist in scheduling and coordinating team activities. The team leader's focus is on mentoring, co-ordination and possible resolution of more complex events.

I4 Technical & Process Training Officer - Specialist

99.164.24 Applies highly developed specialist knowledge and skills in designing and delivering technical and process training e.g. product or sales for internal or external or both; implements and coordinates policies and programs; coordinates training and course selections; monitors training programs and future needs in line with guidelines and requirements and within control and efficiency objectives; designs and develops training programs and materials.

I3 Technical & Process Training Officer - Senior

99.165.23 Well developed, advanced knowledge and skills for developing and delivering technical and process training e.g. product or sales for internal or external or both; coordinate training and course selections; monitor training programs and future needs in line with guidelines and requirements and within control and efficiency objectives.

I2 Technical & Process Training Officer - Experienced

99.166.22 Under general supervision, responsible for administering technical and process training area e.g. product or sales for internal or external or both; coordinates training and course selections; monitors training programs and future needs in line with guidelines and requirements and within control and efficiency objectives.

I1 Technical & Process Training Officer - Entry

99.167.21 First level entry point into the organisation. Responsible for administering technical and process training area e.g. identifying training needs; co-ordinates training and course selections; monitors training programs and future needs in line with guidelines/requirements and within control and efficiency objectives.

P3 Technical & Process Training Officer III

99.168.13 Works with the professional level to coordinate training and course selections and to provide administrative support on the training programs and materials.

P2 Technical & Process Training Officer II

99.168.12 Works under general supervision to coordinate training and course selections and to provide administrative support on the training programs and materials. Clerical in nature.

P1 Technical & Process Training Officer I

99.168.11 Works under direct supervision to coordinate training and course selections and to provide administrative support on the training programs and materials. Clerical in nature.



Education Delivery

Career Level Position Title Code Education Delivery Common Duties and Responsibilities

M5 Head of Education Delivery

81.570.35 Responsible for leading the Education Delivery function. May be sometimes referred to as a director or partner. Will typically set the overall strategy for the consulting function within the business and may be recognised both within and outside the organisation as a thought leader.

M4 Education Delivery - Senior Manager

81.571.34 Assumes an organisation-wide leadership role for Education Delivery and recognised for their strong business management capability. Will have P&L responsibility for the area of their management; and this will represent a significant amount of business revenue. Incumbents typically have responsibility for revenue generation and building client base and have established network and referral contacts. May share practice management and administration responsibilities including the overall management of project teams and development of staff. Will manage overall relationships with high profile clients and has frequent and direct contact with the most senior level managers and executives to provide technical expertise and project direction. Assists the business development team with writing and presenting proposals for the largest and most complex projects.

M3 Education Delivery - Manager

81.571.33 Assumes a management role for Education Delivery and recognised for their developing business management capability. Will have P&L responsibility for the area of their management. Responsible for managing moderately large or complex assignments. Assist business development team with writing and presenting proposal for moderately large or complex projects. Has moderate to contact with middle and senior level executives at the client. Requires proven project management skills. May have an expertise or comprehensive knowledge of a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience and an advanced degree (or additional years of experience if does not have an advanced degree). May also have other credentials which establish a high level of expertise.

M2 Education Delivery - Team Leader

81.572.32 Monitors the workflow of segments of larger Education Delivery projects. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Contacts lower to middle level client staff for information and data collection and may participate in client meetings. Supervises and reviews work of less experienced personnel and provides training. Typically has four to seven years of consulting and/or work experience and an advanced degree (or additional years of experience if the employee does not have an advanced degree).

I5 Instructor - Expert 81.573.25 Responsible for managing multiple Education Delivery projects or a single large or complex project. Manages relationships with some clients and may have responsibility for business development. Has direct and ongoing contact with all levels at client. Requires highly refined business knowledge or technical expertise. Manages project consulting staff. Identifies and pursues business opportunities with potential and existing clients. Typically holds an advanced degree and has twelve to fifteen years of relevant work experience, including consulting and general industry experience (or additional years of experience if the incumbent does not have an advanced degree). May also have other credentials which establish a high level of expertise.

I4 Instructor - Specialist 81.573.24 Responsible for managing moderately large or complex Education Delivery assignments. Assist business development team with writing and presenting proposal for moderately large or complex projects. Has moderate to heavy contact with middle and senior level executives at the client. Requires proven project management skills. May have an expertise or comprehensive knowledge of a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience and an advanced degree (or additional years of experience if does not have an advanced degree). May also have other credentials which establish a high level of expertise.

I3 Instructor - Senior 81.574.23 Well developed, advanced knowledge and skills for delivering educational services for a range of activities and programs.

I2 Instructor - Experienced

81.575.22 Experienced instructor able to deliver a range of standard educational programs to a high standard and quality.

I1 Instructor - Entry 81.576.21 Entry level instruction position.



Training Benchmark Position Grid

Training Benchmark Position Grid

Career Level Accent Training Technical & Process Training Education Delivery

M5 (refer to “Functional Management” function) (refer to “Functional Management” function) 81.570.35 Head of Education Delivery

M4 99.141.34 Accent Training - Senior Manager

99.161.34 Technical & Process Training - Senior Manager

81.571.34 Education Delivery - Senior Manager

M3 99.142.33 Accent Training - Manager

99.162.33 Technical & Process Training - Manager

81.571.33 Education Delivery - Manager

M2 99.143.32 Accent Training - Team Leader

99.163.32 Technical & Process Training - Supervisor

81.572.32 Education Delivery - Team Leader

M1 N/A 99.163.31 Technical & Process Training - Team Leader N/A

I6 N/A N/A N/A I5 N/A N/A 81.573.25

Instructor - Expert

I4 99.144.24 Accent Training Officer - Specialist

99.164.24 Technical & Process Training Officer - Specialist

81.573.24 Instructor - Specialist

I3 99.145.23 Accent Training Officer - Senior

99.165.23 Technical & Process Training Officer - Senior

81.574.23 Instructor - Senior

I2 99.146.22 Accent Training Officer - Experienced

99.166.22 Technical & Process Training Officer - Experienced

81.575.22 Instructor - Experienced

I1 99.147.21 Accent Training Officer - Entry

99.167.21 Technical & Process Training Officer - Entry

81.576.21 Instructor - Entry

P3 N/A 99.168.13 Technical & Process Training - Officer III N/A

P2 N/A 99.168.12 Technical & Process Training - Officer II N/A

P1 N/A 99.168.11 Technical & Process Training - Officer I N/A



D. Appendix



List of Sub-function which has been shifted into another sub-function since H1_2012

Old Function Old Sub-Function New Function New Sub-Function Animation Animation (2D/3D) Internet Services Audio Interactive & Digital Media Audio Effects Engineering Management Engineering Management Manufacturing / Production & Assembly Project Engineering Engineering Project Engineering Electronic / Electrical Engineering Electronic / Electrical Engineering Industrial Design Engineering Industrial Design Engineering Research & Development Usability Engineering

Engineering Usability Engineering

Research & Development Product Reliability Quality Product Reliability Quality Test Engineering (Software) Applications Development Software Testing & Release

For further information, please contact your local Mercer

office or visit our website at:

www.mercer.com

Mercer (Singapore) Pte Ltd

8 Marina View #09-08

Asia Square Tower 1

Singapore 018960

Tel: +65 6398 2600

Fax: +65 6222 5792

Email : [email protected]

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