Member services presentation 2014
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Transcript of Member services presentation 2014
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
2014
ACT Canada &
Our Members
The possibilities…
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
History
Insights Networking Visibility
In our 25th year
Evolved to become a stakeholder association
Strength and value is in bringing all stakeholder groups to the table to help members as the market and technology evolve
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
Our Members
issuers acquirers payment networks gateways ISOs
merchants chip and card manufacturers POS
manufacturers governments consultants test tool
and training providers labs security specialists law
firms recruitment companies mobile app developers
transit MNOs and other suppliers and related
organizations
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
Members Come From:
Insights Networking Visibility
Canada
USA
Europe
UK
Asia
All with an interest in secure payment or secure identity
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
We help members:
Filter the truth from market noise
Understand complex issues
Facilitate problem resolution
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityEvolution, Innovation & the
Market: the Challenges
Insights Networking Visibility
Increasingly rapid evolution of technology and threats
Traditional cycles, such as investments in security, are followed by a push to drive revenue
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
Member focus initiated
6 month term
Mandate, deliverables and co-chairs chosen by
members at the first meeting
Open to all members
Non-members only by invitation or fee based
Strategic Leadership Teams
Incubating Ideas Advancing Issues Enabling Initiatives
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
Members Value SLTs for:
Insights Networking Visibility
the opportunity to set direction on priority issues the potential to influence key market initiatives the chance to be heard by other stakeholders the prospect of publishing widely read thought-leadership
papers access to assistance and expertise from all stakeholder groups in-depth and timely exposure to best practices
SLTs are a: neutral forum encouraging multiple stakeholder perspectives valuable forum to share concerns and propose solutions
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
Current SLTs and MandatesMobile SLT Current Mandate:
to uncover insights and general facts about a variety of "burning topics" within mobile payments. The team is investigating:
Loyalty and mobile payments Defining the landscape of mobile payments – who are the current
players and what are their roles? Although this may seem obvious, the landscape has shifted, so this review captures the change in players and their roles.
Sharing the mobile platform across a multi-issuer world Major factors for uptake and acceptance Merchant perspective Role of legislation and regulation Innovations – Identifying non-standard offerings
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
Customer Authentication
Insights Networking Visibility
The current mandate for this group is to evaluate the following topics through scheduled meetings and create a report which identifies and outlines the topics. What Determines an Authentication?
Identifying the Issues
Technology & Processes
Identifying the Players & Stakeholders
Requirements – Definitions
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
Founding meeting: January 23rd
Technology is making it easier to increase the value of the payment media (cards) and consumers are looking for payment media that is more convenient
Organizations, such as universities, want to offer one medium for students that validates them as a student of the institution, provides access to authorized locations, facilitates student purchases of various kinds, and allows students to travel on public transit.
Such media often uses non-standard technology that is not interoperable with systems outside the primary community (closed loop systems)
To open up the range of opportunities within the market, we need to address interoperability.
Multi-App Issuance SLT
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
POS SLT
Insights Networking Visibility
The SLT provides assistance, information, and support in understanding new systems, technologies and environments.
The current mandate for this group includes: provide a forum to support the identification, discussion and
resolution of POS-related issues that impact multiple stakeholders
where appropriate, to create material to educate industry participants, including consumers, about POS-related issues
to understand the specifications related to POS and ESD related issues and what can be done through testing, certification, and future product development
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
Secure ID InitiativeThe initiative will promote the need for secure ID in both the physical and virtual worlds and applies to all levels of government across Canada.
With the growth of identity theft and the cost of fraud, both the public and private sectors are looking for ways to protect their citizens, customers and staff. The financial sector has led the way in Canada by increasing security on credit and debit cards. The same move would benefit all stakeholders who want to increase security related to ID.
Timing is critical, as we do more and more transactions in the digital space.
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
What else do we do?
Insights Networking Visibility
Answer member questions
Our members ask questions that start with:
How do I…? Why would I…? What do you think of…?
Who should I…? When should I…? Could you help us with…?
What is happening in / at / with…? Where would I…? What if…?
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
Taking care of business
Advocacy Media Accounts Payable & Receivable
Conference and member Sales
Board support and meetings
Marketing Management IT Management Government Filings
Purchasing
Financial Reporting
Research Banking Human resources
Copywriting
Security Publishing Event planning & delivery
Travel planning Speech writing
Graphic design Database Maintenance
Web Design and Maintenance
Stakeholder relations
And many other functions…
A staff of 5 does all the bolded items, provides all member services, organizes and runs Cardware and two networking events, writes for several publications, speaks at numerous conferences, and delivers other items throughout the year
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
Our Board
Insights Networking Visibility
Christian Ali SecureKey Technologies Inc.Tracey Black GFH GroupDavid Chaudhari Ingenico Canada, Ltd.Pawel Chrobok EnStream LPJason Davies MasterCardOwen Gingras Walmart Canada Corp.Lorna Johnson Interac Association/Acxsys CorporationCatherine Johnston ACT CanadaKarrie MacDonald GemaltoWendy Maisey ICC Solutions LtdDavid Metcalfe ScotiabankDidier Serra SecureKey TechnologiesPaul Zatychec EWA-Canada Ltd.
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
Our Board Advisory Committee
Karen Cox Moneris Solutions
Nino Di Teodoro Gemalto
Michael Gokturk Payfirma Corporation
Doug Hatton MSC Payment Solutions
Susan MacKeown White Page Consulting
Willis Morettin Giesecke & Devrient
Jennifer Passmore Canadian Tire Financial Services
Richard Thomas Royal Bank of Canada
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
Special Services You Can Use
Insights Networking Visibility
Get your message outACTion e-bulletins for exceptional announcementsACTion e-news CardwareACT Canada websites
Get your message endorsed
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identityStakeholders driving payment evolution and digital identity
25 years of connecting members & supporting their goals
What we don’t do!
Talk about interchange or our members’
pricing policies
Speak on behalf of specific members
Show favouritism to specific members
Accept membership from parties who are
known to conduct themselves in ways that
hurt the market
Allow competitive interests to interfere with
the goals of the association
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
What we want to know…
Insights Networking Visibility
…how can we help youadvance your goals?
ACT Canada Webinar Program
Prepared and Presented By:
Stakeholders driving payment evolution and digital identity
Insights Networking Visibility
When stakeholders work together:
Markets are advanced
Problems are solved
People are successful